Technical Services Engineer Resume Samples
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Technical Services Engineer Resume Samples
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PG
P Graham
Pansy
Graham
340 Zachary Hills
Houston
TX
+1 (555) 394 9529
340 Zachary Hills
Houston
TX
Phone
p
+1 (555) 394 9529
Experience
Experience
Philadelphia, PA
Technical Services Engineer
Philadelphia, PA
Crooks Inc
Philadelphia, PA
Technical Services Engineer
- Perform research and development activities in support of new products and process improvements
- Develop, and assist Customers with the development of various types of integrations with ONE Display advertising platform
- Develop, and assist Customers with the development of various types of integrations with Adap.tv’s video advertising platform
- Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
- Work closely with our business development and partnerships teams
- Provide trouble-shooting assistance for significant Aircraft-on-Ground (AOG), Out-of-Service (OOS) events or for specific requests
- Make formal technical presentations of CSI’s products / capabilities and provide technical training to internal staff and customers
Detroit, MI
Associate Technical Services Engineer
Detroit, MI
Hermiston-Schinner
Detroit, MI
Associate Technical Services Engineer
- Provide level 1 & 2 remote troubleshooting support on desktop issues
- Prepare activity and management reports
- Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards
- Document all reported incidents – identify trends to assist in future problem resolution
- Monitoring and recording of system parameters and conducting System Health analysis
- Updating various checklists and run-logs on a real time basis
- Monitoring of system processes and scheduled jobs
present
Chicago, IL
Senior Technical Services Engineer
Chicago, IL
Kreiger, Goyette and Hodkiewicz
present
Chicago, IL
Senior Technical Services Engineer
present
- Expert level internetworking troubleshooting in a large-scale voice network environment
- Oversee deferred defect levels and management of outsourced defect management functions. Ensure service levels and targets are met
- Manage significant and repetitive defects to help minimise operational disruption
- Provide daily technical support for base or line maintenance, Aircraft on Ground (AOGs) or critical technical issues
- Management of technical investigations and the implementation of corrective actions
- Delivers engaging, informative, well-organized presentations; play supporting role in designing, implementation, documentation and project management
- Sound technical and analytical abilities in managing voice & network infrastructure
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Harvard University
Bachelor’s Degree in Engineering
Skills
Skills
- Good general knowledge of current hardware and software technologies
- Ability to communicate effectively and professionally with customers and other employees
- Ability to write professional reports and technical documents
- Technical with good communication/commercial ability
- Ability to coordinate and negotiate with other employees in a professional manner
- Ability to take ownership of assignments to assure work is completed in a timely manner and is of a high quality
- Ability to interact with customers in a professional manner that conveys competency and a customer-centric focus
- Ambition to learn and apply knowledge quickly
- Strong reasoning and logical ability with number based approach to problem solving
- Detailed knowledge of Airbus Aircraft systems and components
15 Technical Services Engineer resume templates
Read our complete resume writing guides
1
Technical Services Engineer Resume Examples & Samples
- Performing installations and test / production upgrades (in-house & on client site)
- Validate installations and upgrades are successful
- Provide diagnostics and analysis of database processing for development
- Ensure effective hand-off of the technical installation / upgrade to the implementation team
- Participate in in-house deployment tasks / integration tests
- Attend client calls pre & post installation / upgrade
- Establishing and maintaining relationships with clients technology staff
- Maintaining and improving product, technical, and industry knowledge
- Administrative responsibilities, including tracking personal chargeable hours
- Under limited supervision, investigate and resolve client incidents and problems
- Provide direct phone support to clients when required, log and classify all issues and requests in the call tracking database
- Identify and escalate problems affecting a number of clients or influencing the timely resolution of one client’s enquiry
- Contribute to the installation and upgrade process documentation and methodology
- Create “How to” Knowledge Base technical articles of high-quality and accuracy
- 2+ years’ experience of Database Administration including, but not limited to
- Experience in deploying or utilizing Microsoft SQL Server
- Exposure to complex SQL, including triggers, stored procedures, functions, etc
- Experience with query or performance tuning
- Database maintenance
- In-depth knowledge of MS SQL-Server (2000, 2005, 2008, 2012) – Sybase also an advantage
- A good understanding of core infrastructure technologies (e.g. Active Directory, Group Policy DNS, TCP/IP, DHCP, IIS, VMWare, Hyper-V, Citrix)
- Experience with deploying Microsoft .NET / Silverlight applications
- Connectivity experience (VPN, RDP, Citrix etc)
- Proficiency in Microsoft Windows Server 2008 R2 or 2012 (Solaris / AIX an advantage)
- Proficiency in all MS Workstation operating systems (Win XP, Win 7 etc)
- Good general knowledge of current hardware and software technologies
- Must be detail oriented and understand the importance of accurate documentation
- Strong judgment, issues management, and problem analysis techniques
- Ability to troubleshoot details while maintaining the “big picture” view
- Ability to manage high pressure client situations and build trust with the clients
- Ability to prioritize multiple simultaneous issues
- Ability to synthesize and communicate complex technical issues to non-technical audiences
- High level of proficiency in all Microsoft Office tools, including Project, Visio, Excel, MS Access and PowerPoint
- The ability to travel globally, approximately 40% (or more) of the time
- Some weekend work will be required (typically 1 wknd/month)
- SQL Server Qualified DBA
- 5+ years experience deploying and / or supporting MS Windows based applications
- 2+ years experience in the Financial industry, ideally with experience within investment management industry
- Understanding of scripting tools and languages (Perl / DOS Batch / UNIX Shell etc)
- Experience with investment management applications such as PORTIA, Sungard, SimCorp, PAM, Eagle or Advent is a plus
- Professional certification with a major relational database management system an advantage
2
Technical Services Engineer Resume Examples & Samples
- Qualified in mechanical/electrical/building services discipline to a minimum of degree level or equivalent and a minimum of at least 5 years relevant experience in an FM or technical building services maintenance position
- Hands on experience (to programming level) of Building Management Systems
- Very good IT/computer skills including an understanding of BMS, Life safety & CMMS systems
- Strong background in managing third party suppliers
- Familiar with Quality and Safety systems such as ISO 50001, OHSAS 18001 and EBOM
3
M&E Technical Services Engineer Resume Examples & Samples
- Capable of producing coherent drawings
- Clear understanding of job costing
- Substantial Electrical and Mechanical Engineering experience gained from within a building services environment
- Varied maintenance programmes (PPM, Reactive, Condition based, etc.)
- Condition surveys, life cycle planning, QUENSH, managing programmes to time, budget and quality
- Professional Membership: CIBSE
- Budget Planning & Management: Experience desirable in budget management
- Statutory Compliance: Good understanding of statutory compliance (e.g., Health & Safety) and current legislation. NEBOSH Certificate or IOSH Managing Safely or equivalent
4
Technical Services Engineer Resume Examples & Samples
- Develop, and assist Customers with the development of various types of integrations with Adap.tv’s video advertising platform
- Troubleshoot integration issues involving Javascript, HTML, Flash, mobile devices, and other video technologies
- Serve as a technical point of escalation for the Support team (for the more complex issues that Support team cannot resolve)
- Work closely with our business development and partnerships teams
- BS in Computer Science or related field, or equivalent work experience; MS a plus
- At least 2+ years experience working with web technologies including Javascript,, HTTP, HTML, Flash, XML, etc
- Strong interpersonal skills and a desire to interact with clients, engineers, business analysts
- Open to some travel to visit clients and prospects
5
Technical Services Engineer Resume Examples & Samples
- Diploma in mechanical engineering, with electrical proficiency or comparable degree
- Experience with packaging line equipment, preferably in pharmaceutical industry
- Minimum if 3 years' experience with packaging machinery or similar equipment
- Experience with electro/mechanical control equipment
- Understanding and troubleshooting machine related PLC programmes
6
Technical Services Engineer Resume Examples & Samples
- Maintain and improve operational standards such as daily checks, operational schedules, housekeeping, monitoring, log/error management and diagnostic capture
- Ensure system performance target are achieved or surpassed, this includes incident, service request SLA’s and maintaining or improving identified system, service KPI’s
- Manage and support the systems and infrastructure including installation configuration and maintenance of Windows Environments
- Script writing (PowerShell) to automate tasks
- Collaborate with service delivery, change, release managers to support changes into production reducing any impact and produce RFC documents as part of the Change Control process
- Willing to work out-of-hours and be part of a 24x7 call-out rota
- In-depth experience with Active Directory, DNS, DHCP and group policy
- VMware/Hyper-V management
- In-depth experience of working with Windows 2008/2012 Server and other Microsoft products
- Experience with managing and maintaining cloud infrastructure (Azure/AWS)
- Broad Knowledge of Technology specifically including e-commerce based systems
- Knowledge of SCCM inventory, Imaging and package deployment
- Demonstrable experience in the following, Microsoft server operating systems, Microsoft infrastructure type applications, Database technology, Networking including firewalls
- Understanding of ITIL and CMMI working practices and how to utilize this set of best practice for future IT Strategic needs
7
Technical Services Engineer Resume Examples & Samples
- Develop, and assist Customers with the development of various types of integrations with ONE Display advertising platform
- Maintain a high level of proficiency in ONE Display products, processes, and technologies
- Troubleshoot backend issues and potentially identify points of failure within the codebase
- Identify, catalog, and own reoccurring & high priority business issues surfacing via the ticketing system
- Develop tools for internal use by ONE Display business teams as needed
- Conduct analytical data investigations to provide quantitative support when warranted
- Minimum 3 years of experience in client-side web technologies such as HTTP, HTML/JavaScript, Flash/AS3, XML
- 1 years of experience in one or more server-side languages like PHP, Ruby, Python, Perl
- 1 years of experience using Linux or a UNIX-like system
- 1 years of experience with OOP languages such as Java or C++
- 1 years of experience reading/writing SQL queries
- Any mobile applications or platform experience is helpful (iOS, Android, MobileWeb)
- Experience in digital advertising/marketing industry a plus
8
Technical Services Engineer Resume Examples & Samples
- Candidates with three or more years of experience providing technical support in a software, hardware or telecommunications company
- Candidate must have strong knowledge of Windows Operating Systems including XP, 2000 and Vista
- Must have a proven ability to work both independently and with a team
- Must possess a dependable, punctual and professional demeanour
- Ability to learn and master new skills and knowledge in a fast-paced environment
- Knowledge of one or more from the following (is not required but) will be a plus:802.1x, EVDO, GPRS, Personal FW, Antivirus, Data Encryption, Networking, IPSec VPN, SSL VPN, RADIUS, Active directory, LDAP, Mobile Device Platforms like Android, iOS, Windows, etc
9
Technical Services Engineer Resume Examples & Samples
- Developing technical solutions to support SolarCity employees including but not limited to workstation imaging, printer configuration, phone provisioning and workstation management
- Manage successful resolution of customer complaints/issues
- Develop and maintain documentation regarding standard procedures
- Mentor Tech Support Analysts on technical solutions developed in-house and act as escalation point to the Tech Support team
- Be part of on-call rotation for maintenance, deployments and issue resolution
- Strong analytical, troubleshooting, and problem solving skills
- Must be able to successfully pass a pre-employment criminal background check
- 3+ years of experience working in enterprise IT departments
- Experience supporting Microsoft Technologies (Windows, Office, Active Directory, Exchange)
- Ability to lift 40+ lbs. above waist level without assistance
- Following certification is a plus
- Network +
10
Technical Services Engineer Resume Examples & Samples
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
11
Technical Services Engineer Resume Examples & Samples
- Work with customers to solve their challenging MongoDB technical problems
- Advise customers on best practices for architecting, developing and deploying their MongoDB applications
- Improve the quality of MongoDB by reproducing customer problems and writing crystal clear bug reports including reproducible functional tests
- Be an advocate for our customers’ needs, interfacing with the MongoDB product management and development teams on their behalf
- Contribute to internal technical projects, including software development of support tools, performance benchmarking, and building documentation and training guides
- Optional, but encouraged: interact with the MongoDB community at meetups, conferences and in online forums
12
Technical Services Engineer Resume Examples & Samples
- Responsible to the lead Engineer and program manager for Engineering issues concerning aircraft systems, components and products during maintenance and operation for the Boeing FTM
- Evaluate Service Bulletins (SB) and Airworthiness Directives (AD) for accomplishment based on analysis of airline maintenance operations and financial cost-benefit analyses
- Learn and understand Customer engineering and maintenance operations and assist Boeing FTM team in adapting procedures and processes to fit Customer requirements
- Develop Engineering Orders (EO) for incorporation of Service Bulletins (SB), Fleet Campaign Directives (FCD) and other modifications specified by Boeing FTM
- Generates Engineering Notes (EN) to address discrepancies on an airplane utilizing a non-typical repair scheme outside the scope of the Aircraft Maintenance Manual (AMM), component maintenance manual (CMM), overhaul manual (OHM), service bulletin (SB), aircraft maintenance manual (AMM) or other approved documents
- Coordinate recommendations with Customer for any changes that impact airplane flight operations Support review and approval of technical manual and maintenance program changes based on analysis of airline maintenance operations and reliability data
- Maintain and manage airline equipment baseline, part number changes and part number interchangeability for all aircraft enrolled in Fleet Management Services
- Provide troubleshooting support to Customer and Supplier as required including root cause analysis and liaison with Technical Customer Support (TCS) Representatives
- Perform aircraft system diagnostic and prognostic monitoring of each aircraft using AHM, and make recommendations for corrective actions necessary to avoid unscheduled maintenance and no fault founds
- Evaluate other requested modifications (i.e. reliability, Customer, etc.)
- Evaluate and initiate follow-up action for AHM faults
- Maintain Airframe Service Bulletin and Airworthiness Directive database
- Assist in evaluation and approval for the Part number changes, Part number interchangeability. 6. Assist Line and Base maintenance in incorporation of the Aircraft Maintenance Manual (AMM) based repairs and write work instructions
- Design repairs beyond Aircraft Maintenance Manual (AMM) allowances for review and approval by Boeing Service Engineering
- Document aircraft / component / product condition for inclusion in aircraft records and for transmission to customers
- Other duties and responsibilities are assigned by management
- Working knowledge of airline/MRO processes and procedures
- Experience in the aviation industry, airline or MRO related experience
13
HPV Technical Services Engineer Resume Examples & Samples
- Work independently on manufacturing investigations, validation, and/or continuous improvement projects
- Monitors the health of the process through continuous monitoring. May be required to support Continuous Process Verification efforts
- Provides technical support to the manufacturing shop for non-routine problems and issues
- Generates, and may conduct, experimental protocols using appropriate laboratory facilities and/or production equipment
- Authors and updates technical and manufacturing documents to support process changes, investigations, engineering/demonstration work, and validations
- BS Chemical Engineering, Mechanical Engineering, Biochemistry, or applicable Engineering or Sciences
- Vaccine or Pharmaceutical manufacturing background with practical knowledge of typical purification operations (e.g. chromatography, ultrafiltration, etc.)
- Experience with mechanical aspects of operating, including pumps, valves, instrumentation, etc
- Experience with statistical tools, such as JMP and/or Minitab, and Six Sigma Certification
14
Senior Technical Services Engineer Resume Examples & Samples
- Planning, Design, Implementation, Operation and Optimization services for Contact Center and enterprise Telephony System
- Active participation in project design, architecture, scoping, and requirements analysis, incorporate end to end Voice requirements
- Responsible for installing hardware and software in accordance with organizational policies and procedures such as Change Control Board and System Installation Checklists
- Responsible for all documentation related to Infrastructure implementation
- Responsible for Vendor Coordination wherever necessary & KPI tracking for Vendor activities
- Ability to operate at all levels within the organization and cross functionally within multiple Client organizations
- Delivers engaging, informative, well-organized presentations; play supporting role in designing, implementation, documentation and project management
- Understand business requirements for customer base and be able to translate them into technical requirements
- Ensure the highest levels of customer satisfaction
15
Technical Services Engineer Resume Examples & Samples
- Monitoring the dialer alerts
- Dialer maintenance and upgrade activities
- Monitor report and comply with all compliance requirements
- Co-ordination with the Aspect vendor for technical assistance and functioning
- Aspect M3 designer tool
- Knowledge of Incident Management Process and Ticketing systems
- Troubleshooting skills on Windows, Linux and Networking
- Basic understanding on VMware will be added advantage
- Ability to ready logs and sound analytical skills to understand the system Alarms
- Strong reasoning and logical ability with number based approach to problem solving
- Hands on proficiency on related Applications and Tools
- Qualification: Graduate / Post Graduate
- Experience in IVR development is must
- Understanding of Dialer technology
16
Technical Services Engineer Resume Examples & Samples
- Responsible for managing life cycle of all problems
- Implement and maintain Problem and incident Management Process
- Problem detection and reporting
- Work with respective support teams for Problem, incident investigation and diagnosis
- Implement problem and incident management techniques
- Prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented
- Maintaining information about Known Errors and Workarounds
- If possible, Workarounds are made available to Incident Management while Problem Management develop final solutions for Known Errors
- Carry out proactive problem management using monitoring trends
- Making recommendations for Service Improvement plans
- ITIL Certified
- At least 2 years of experience as Problem/Incident Manager in a IT Service provider environment
- Experienced in defining criteria for Problem/ Incident Management
17
Technical Services Engineer Resume Examples & Samples
- Hands on experience with Microsoft Exchange server 2007 or 2010
- Very good skills on Exchange troubleshooting
- Administering and managing Exchange 2007 / 2010
- Good understanding of underlying network and storage related to Exchange architecture
- Good understanding of Mail flow
- Good understanding of client access and troubleshooting
- Good understanding of Database issues and fixes
- Good understanding of backup and recovery of exchange servers
- Good understanding of Active Directory 2003/2008
- Good Understanding of public folders in mixed environment with exchange 2003 and 2010
- Good understanding of High Availability scenarios inclusive of Site DR
- Knowledge on Email archival products
- Should be a good Team player
18
Level Technical Services Engineer Resume Examples & Samples
- Resilient virtual infrastructures
- High availability and disaster recovery solutions
- Blade technologies & IO virtualisation
- Replication technologies
- Backup solutions
- A thorough understanding of industry best practice design methodology and standards
- A good understanding of processes involved with installation, configuration and troubleshooting Enterprise server and storage solutions
- Proven capability through Manufacturer’s accreditations
19
Senior Technical Services Engineer Resume Examples & Samples
- IVR script designing and updation
- Handling Dialer Functions
- Handling Technical issues during production hours
- ASPECT UIP 7.2 and above
- Aspect WFM & ALM
- IVR scripting
- ACD/dialer experience on preferably on Aspect UIP setups and should have the advanced knowledge of the dialer functionalities and telephony configurations
- Very good Communication skills
- Interpersonal skills
- Exposure to dialer strategies or understanding of contact center operational processes would be added advantage
- Experience: 1-3 Years in dialer management experience
20
Technical Services Engineer Resume Examples & Samples
- Ensure all RFCs have all the required detail and approvals in place prior to the same being presented to the CAB for approval
- Ensure all logged RFCs are updated onto the ticketing system with the progress that occurs
- Ensure all Emergency Changes are efficiently processed and communicated to relevant parties
- Ensure all approved changes are communicated to all relevant parties involved in the service
- Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules
- Ensure all RFCs are closed within a timely manner post completion of the PIR
- Escalate where necessary any issues that may arise within the life cycle of a change request
21
Technical Services Engineer Resume Examples & Samples
- ITIL Foundation Qualification
- Experience in using CA Service Desk, or similar Service Management Tools
- Bachelors degree with minimum 3 to 7 years of work experience in change management
- Good written and verbal communication
22
Technical Services Engineer Resume Examples & Samples
- Bachelor's Degree in Computer Science or related field (Preferred)
- Professional certifications related to networking, support, TOGAF, or ITIL (Preferred)
- Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with software and patch distribution
23
Associate Technical Services Engineer Resume Examples & Samples
- Processing daily batch jobs on REALServicing and iSeries environments
- Monitoring of system processes and scheduled jobs
- Updating various checklists and run-logs on a real time basis
- Monitoring and recording of system parameters and conducting System Health analysis
- Analyzing system alerts and escalation to appropriate teams/ authorities
- Report generation and analysis
- Implementing and adhering to the defined processes
- Adherence to SLA
- Generate, track, and close trouble tickets
- Communicate with clients concerning schedules, reports and availability of databases
- Coordinating with various teams on day to day technical issues
- Payment processing for various entities
- Bachelor’s degree in Engineering/ Science
- Knowledge in different operating systems including Windows, UNIX, OS400 and Databases including SQL, Oracle, Progress
- Good in any one of the process standards like ISO, BS7799 is desirable. Knowledge of Change and Incident Management concepts and processes
- Fundamental knowledge on Networking
- Preferred Knowledge of Server, Applications Management
- Basic troubleshooting knowledge on Operating systems and Databases
- Should be able to handle high pressure and escalations
- Process oriented with ability to create various reports
- Should be proactive in nature
- Good in time management
- Able to work extended hours when needed and ready for 24X7 shifts
- Good coordination, communication and customer handling skills are essential
- Must have good verbal and written English communication skills
- Self-motivated, with good phone etiquettes and customer service soft skills
- Must effectively interact and communicate independently, have strong analytical skills, respond to problem situations
- Certification on Network and Server technologies like CCNA, MCSE, MCITP etc
- Knowledge on any of the monitoring tools like NAGIOS, Solarwinds, WhatsUp Gold, HP OpenView etc
- Knowledge on in any of the backup tools like Symantec NetBackup, Legato, EMC-Avamar, IBM-TSM etc
24
Senior Technical Services Engineer Resume Examples & Samples
- BE / BTech / MCA
- Require in-depth knowledge of high availability technologies
- UNIX Scripting (Shell Scripting/ PERL/python/Ruby Programming Skills)
- Storage and Backup administration
- Certification on any flavor of Solaris is an added plus
25
Technical Services Engineer Resume Examples & Samples
- Provide Technical & Specification Support to Sales and Customers
- Build and deliver Trainings
- Support development and application of design and calculation software
- Support New Product Development Projects
- Good verbal and written command of English
- Good experience in CAD software
- Good mechanical and/or Hydraulic understanding
- Technical with good communication/commercial ability
- Service oriented
- Other languages are welcome
26
HPV Technical Services Engineer Resume Examples & Samples
- Strong Chromatography background and column packing experience
- Experience with statistical tools, such as JMP and/or Minitab
- Six Sigma Certification
27
HPV Technical Services Engineer Resume Examples & Samples
- Lead and/or work independently as a team member on manufacturing investigations, validation, and/or continuous improvement projects
- Two or more years experience in GMP manufacturing and/or technical support of GMP manufacturing operations (or a MS)
- Experience with DeltaV automation
28
Associate Technical Services Engineer Resume Examples & Samples
- Respond to incident calls and emails from users on desktop related issues
- Provide level 1 & 2 remote troubleshooting support on desktop issues
- Escalate unresolved cases to relevant onsite support team
- Document all reported incidents – identify trends to assist in future problem resolution
- Input new system users onto the organisation domain, e-mail system and proxy servers within set timescales and ensure existing system users information is correct and up to date
- Liaise with third party support organisations for repairs/replacements
- Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards
- Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Businness Users to the closure
- Prepare activity and management reports
- Graduate - Computer studies or equivalent
- Preferred ITIL foundation certification, MCITP, or CCNA
- Preferred Knowledge of Server, Applications Management, and Linux
- Knowledge of MS Office, Win XP and Win 7, VPN, Outlook, IE, network connectivity, printer mapping
- 3 year support experience in similar function
- Able to work extended hours when needed and ready for 24 X 7 shifts
- Self motivated, Good phone etiquettes and customer service soft skills
29
Technical Services Engineer Resume Examples & Samples
- Perform heat transfer, fluid flow, and mechanical calculations to support the design of CSI’s products
- Perform research and development activities in support of new products and process improvements
- Perform design reviews for engineered products to assure that design intent and design optimization is achieved
- Receive in-bound and make out-bound customer calls to evaluate projects, provide technical support, address customer questions, and discover sales opportunities
- Make formal technical presentations of CSI’s products / capabilities and provide technical training to internal staff and customers
- Perform field troubleshooting of CSI’s products and technical evaluation of customer’s equipment / needs
- Produce engineering reports on any / all of the above
- Bachelor Degree in an engineering discipline that includes an emphasis on heat transfer and fluids
- Ability to read and understand drawings, specification, manuals and other technical documents
- Ability to write professional reports and technical documents
- Ability to communicate effectively and professionally with customers and other employees
- Ability to give technical presentations and training to large groups of people
- Ability to apply concepts of advanced math courses (Statistics, Calculus, etc.) to engineering problems
- Ability to carry out instructions furnished in written, oral and diagram form
- Ability to critically evaluate the various dimensions of a complex engineering problem (technical, commercial, human, etc.) and produce creative solutions
- Proficiency with MS Office Word, Excel, PowerPoint, and Outlook
- Ability to perform engineering calculations using numerical methods in Matlab, MathCAD, Excel or other software
- Ability to coordinate and negotiate with other employees in a professional manner
- Ability to take ownership of assignments to assure work is completed in a timely manner and is of a high quality
- Ability to communicate issues/problems with management in a constructive manner
- Ability to interact with customers in a professional manner that conveys competency and a customer-centric focus
- Ability to comply with safety requirements in various environments
30
Technical Services Engineer Resume Examples & Samples
- Consult on complex initiatives and considered to be an expert resource
- Demonstrate expertise in a variety of the industry concepts, standards and practices
- Assist in identifying strategic opportunities for new products and services
- Administer direction, education and training as needed to complete projects
- Perform a variety of tasks and rely on experience and judgement to plan and achieve goals
- Provide regular effective communications to internal teams as to the status of projects
- Suggest alterations and enhancements to improve quality of products/procedures
- Develop and maintain documentation and materials to support commercial objectives
- Apply experience and good judgement to contribute to overall business growth
- Expected to exhibit a wide degree of creativity in a dynamic work environment
- Additional tasks as directed by the VP of Technical Services or VP of Engineering
31
Technical Services Engineer Resume Examples & Samples
- Engineering technical support for ADS underground stormwater management products including HDPE & HP pipe, StormTech chambers and Water Quality
- Layout of StormTech chamber and ADS pipe systems given site specific constraints Integration of other ADS and allied products including water quality devices into the system design
- Technical service request tracking and project management via the ADS database
- Development of new spreadsheets and other technical sales tools
- Review of CAD Technician projects
- Direct verbal and written communication with ADS customers
- Direct assignments from the management team in support of the sales effort
- Field support during product installation Update and review technical product literature
- Strong customer service attitude
- Ability to solve customer problems and issues
- Familiarity with all ADS/StormTech products
- Courteous/friendly/positive representation of ADS
- Intermediate computer skills (MS Office)
- Strong organization and multi-tasking skills
- AutoCAD or similar program
- Background in site development is desirable
32
Technical Services Engineer Resume Examples & Samples
- Create and administer required workflow tickets aligned with the Bottomline procedures
- Deploy product configuration, infrastructure configurations, and software release updates (releases, service packs, hot-fixes)
- Facilitate and participate in telecommunications connectivity discussions with our Hosting Network Management team and the customer to ensure collection and documentation of required infrastructure configurations / parameters
- Perform Tests on client applications using the appropriate tools that emulates the client’s experience
- Facilitate a high level of communication within the entire organization, third party related entities and providing detailed information with Tier 1 clients as needed
- Participate in internal issues review and/or discussions and client calls as needed
- Perform technical analysis and level of effort estimates for assigned tasks
- Perform level of effort estimates for change orders
- Contribute to SOW/FS/Tech Specs as needed
- Must be able to interact with customer and Bottomline technical resources to drive work efforts and support resolution management activities
- Prior experience working with external customer software implementations is a plus
- Both administrative and practical knowledge of PCs, Network environments, Databases (specifically MSSQL and Oracle), multiple operating systems (AIX, Linux, Solaris, UNIX and Windows), XML
- Working understanding and knowledge of J2EE Application Server Administration, specifically JBoss, WebSphere and/or WebLogic
- One-Half (1/2) to two (2) years in programming using C++, JavaScript, Java, SQL, Perl and Python preferred
- Experience working across multiple organizations to find answers and resolve issues
- Background in cash management is a plus
- Familiarity with SalesForce, JIRA or similar ticketing system is preferred
- Working conceptual knowledge of Cloud / SaaS computing a big plus
- Currently be eligible to work in the United States
- Good command of verbal and written English language
- Ambition to learn and apply knowledge quickly
- Self-motivated, team player, action-and-results oriented
- Organized, takes instructions, good communication and reporting skills
- Asks questions when s/he doesn’t know the topic or answers
- Tactical thinker with execution focus to get activities done on-time
- Ability to successfully work under tight project deadlines & multi-task
- Willingness to take risks with mitigation mindset
- Efficiency & Quality at the core of all work
33
Technical Services Engineer Resume Examples & Samples
- Provides clinical and technical support services
- Provides back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (device implants and follow-ups), regional training seminars and troubleshooting
- Assists in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives
- Reviews product manuals, communiqués and memorandum for technical clinical accuracy and content
- Bachelor’s Degree in electronic engineering, biomedical engineering, or a related field desired
34
PdM Technical Services Engineer Resume Examples & Samples
- Coordinate and perform PdM data collection and analysis activities for maintenance, operation and/or design of the physical plant and equipment used in the production and support of chemicals and pharmaceutical manufacturing
- Perform infrared thermography on electrical switch gear up to 5 kilovolts
- Support activities to ensure timely, effective and efficient delivery of service to customer
- Supports Predictive Maintenance activities by soliciting and planning future work projects with site customers
- 2 – 4 years’ experience in a Predictive Maintenance environment
35
Technical Services Engineer Resume Examples & Samples
- Ensuring Continuing Airworthiness of the Customer’s fleet
- Providing technical support to the customer and maintenance organisations
- Assessment of associated OEM, vendor and Regulatory documentation (e.g. Airworthiness Directives and Service Bulletins)
- Organise the approval of all and any modifications to the aircraft
- Supporting the Part 145 organisation in defect troubleshooting and providing technical support and advice to expedite AOG recovery
- Instigation and management of technical investigations for in-service issues
- Monitoring of in-service performance trends, structural defects and damage, and weight and balance
- Investigating and resolving customer’s queries
- Liaising at all levels in customer’s organisation, OEMs, vendors and MROs
- Engineering Degree, or EASA Part 66 B1 licence
- Demonstrate a working knowledge of EASA Part M regulations
- Detailed knowledge of Airbus Aircraft systems and components
- Knowledge of Service Bulletin and Airworthiness Directives
- Knowledge of MAA regulations
36
Technical Services Engineer Resume Examples & Samples
- Creative problem-solving to identify the source of problems
- Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
- Hands on experience including but not limited to
- Server Loadbalancer configurations and support (F5, Cisco ACE, Foundry Server Iron etc.)
- Familiarization with SAS-70 and ITIL guidelines and practices
37
Regional Technical Services Engineer Resume Examples & Samples
- Lead and conduct design of experiments and qualification trials from pilot scale to production scale for raw materials, formulations, processes in Asia Pacific used at third party subcontractor and MJN plants
- Performs development and qualifications ensuring the final product meets target physical properties, its functionality, cost, manufacturability within the desired consumer acceptance metrics, regulatory requirements, environmental sustainability, storage, transport and distribution conditions
- Provide technical and scientific support to manufacturing operation to ensure product quality and efficiency
- Conduct commissioning, qualification, validation of new pilot plant equipment and instruments and defined scope in capital projects to support new innovation and supply chain initiatives. Prepares preventive and repair and maintenance program for the related new pilot plant equipment and instruments
- Develop and perform structured problem analysis and design of experiment and trials, to provide statistically-based and robust solutions to product and process development
- Effectively communicates technical topics to key stakeholders, management and team members to influence decisions
- Assists in the preparation or providing input to Engineering design and drafting technical details of proposed engineering projects
- Responsible in maintaining technical documentation related to above activities
- Responsible for budget preparation and expense monitoring for projects handled
- Liase with R&D technicians/consultants/temp staff (leased) involved in the production of R&D products, evaluation of raw materials and prototypes, engineering activities related to the scale up of R&D product formulations and packages, global systems implementation, materials inventory and control
- Demonstrate working knowledge on principles of key unit operations and process technologies used in food and beverage industry and its relationship to overall product functionality and quality
- Demonstrate importance of GMP and effect of hygiene and microorganisms in the engineering activities
- Demonstrates successful application of process scale ups from bench to pilot plant, to manufacturing plant environment
- Applies fundamentals of analysis, design and resolution of process development problems
- Applies mass balance, heat transfer, and process flow to the specification of one or more technology platforms
- Recognizes the fundamental role of ingredients, equipment, process, process control, utilities to operate processing equipment, packaging, supply chain distribution plays in designing experiments, including the concept of critical control points in producing product meeting specs
- Applies statistical design concepts towards the execution of process studies
- Applies prioritization and time management in the execution of multiple projects
- Knowledge on use of kinetics and modeling will be an advantage
- Recognizes the importance of adherence to HACCP, GMP, FDA and local regulatory requirements
- Recognizes the importance of employee safety in the workplace including compliance with legal, corporate safety, and environmental guidelines
- Basic exposure, knowledge or understanding on microbiology, physical chemistry
- Demonstrate skill creating process flow diagrams and related engineering diagrams
- Good command and high comprehension skills for English language, both written and verbal
- Knowledge in use of MS office tools
- Can work effectively with people in different teams, functions of the organization, and across different cultures where high degree of collaboration and teamwork is required
- With good sense of self motivation and responsibility and can work independently with limited supervision
- Attention to accuracy and detail with good analytical, organizational skills and follow through
38
Technical Services Engineer Resume Examples & Samples
- Learning to operate the variety of ADVA´s product spectrum as a recognized product expert
- Supporting the ADVA Central TAC on escalated customer cases
- Assisting customers during scheduled maintenance windows outside business hours either remotely or onsite
- Support local customers with updating their network documentation in accordance to their maintenance contract
- Delivering of technical training on ADVA’s products and technologies to Customers and other technical support staff
39
Technical Services Engineer Central TAC Resume Examples & Samples
- Providing highest quality engineering-level phone and email technical assistance to ADVA’s customers and partners (in English language)
- Regular participation in 24/7 rotation (shift system)
- Providing feedback to Quality Management, TAC-3, R&D and Documentation to address necessary product design and functionality improvements
- Sharing knowledge and experience via coaching, internal training and regular contribution to the Knowledge Base
- Administration and maintenance of equipment and tools used for support purposes
- Occasionally assisting during customer facing activities such as
- Solid technical knowledge in WDM and or Carrier Ethernet; working experience with telecom transmission devices is preferred
- Knowledge of / experience with transmission and synchronization networks including any of the following technologies: DWDM and fiber optics, OTN, SDH, SAN, TCP/IP, Ethernet, Precision Time Protocol (IEEE 1588)
- Experience with IP based Data Communication Networks (DCN) and routing protocols (OSPF, RIP)
- Knowledge of computer operating systems: Windows, Solaris, Linux
- Experience in operating test devices such as for example: protocol testers, Optical Spectrum Analyzer (OSA), Optical Time Domain Reflectometer (OTDR), or others
- Experience in Technical Support or other customer-facing technical service related department in the telecom business sector is preferred
- Customer-friendly attitude and very good interpersonal skills (in verbal and written communication)
- Fluent language skills in written and spoken English are a must
- Readiness to occasionally travel globally for customer visits and company internal events (up to 10% of working time)
- Good working knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint, Visio)
- Experience in SAN (Storage Area Networks) environment would be an additional advantage
- Language skills in written and spoken German will be an additional advantage
40
Technical Services Engineer Resume Examples & Samples
- Ability to provide product and technology evaluation and recommendations. Including but not limited to LAN/WAN, application interaction and environmental requirements etc
- Work closely with other technical teams to implement solutions
- Serve as lead contact and technical resource for implementation projects
- Assist sales team with writing scopes of work, providing timelines and budgets
- Resolving Tier III issues escalated from Tier I & II technicians
- Ensuring infrastructure meets compliance controls and framework
- Serving as an information resource and a mentor for Tier I & II technicians, services sales team, business development design specialists and other personnel as appropriate
- Provide setup, maintenance, and oversight of demo, training and lab equipment
- Provide technical certification training for business partner resources in a classroom environment
- Three or more years of related experience providing telecom network and infrastructure design/support
41
Technical Services Engineer Resume Examples & Samples
- Ability to solve highly complex problems spanning multiple technologies and disciplines
- Capacity to learn and gain a high level understanding of multiple technologies
- Out of hours and weekend working will be necessary
- UNIX Scripting (Shell Scripting and PERL Programming Skills)
- Expertise with Solaris and RHEL (3-5 yrs)
- Veritas volume manager
- Understanding of storage environment (Prefer EMC)
- UNIX/LINUX Security Experience is a MUST
- Business Continuity & Disaster Recovery Skills
- UNIX Performance Tuning and capacity planning
42
Technical Services Engineer Resume Examples & Samples
- BS in Engineering or related field or equivalent work experience
- A minimum of 3 years work experience within a technical sales or application support role/environment
- EFD product knowledge
- Excellent written and verbal communication skills with a strong customer service, action-orientation required
- Proficiency in MS Office applications required
43
Technical Services Engineer Nafion Tm Resume Examples & Samples
- Providing technical guidance & training to customers, as well as writing technical summaries
- Trouble-shooting customers problems at their site
- Assisting sales in explaining our products and their benefits to customers & work with the sales team to share the value of our offering in the application and to enhance our offering positioning at customers
- Working with Global R&D team to optimize and develop next generation products in both chloro-alkali and future developments in energy applications
- Business development downstream - ability to connect with end-users and equipment specifiers in the industry
- Deliver value assessment of our product offering by application; application assessment done inside or outsourced
- Participate in technical conferences and seminars, trade shows/conferences, presenting papers, participating in panels etc. to gather application trends and find identify new applications
44
Lead Airworthiness & Technical Services Engineer Resume Examples & Samples
- Experience leading a team of highly technical engineers
- Demonstrated ability to communicate effectively in written and verbal
- Understanding and experienced in managing and containing aircraft operational events
- In-depth knowledge and understanding of commercial airline maintenance and engineering operations
- Good knowledgeable of industry and regulatory agency requirements as applicable to the operation and support of transport category aircraft
45
Associate Technical Services Engineer Resume Examples & Samples
- Perform basic engineering calculations, studies, investigations and tasks as assigned
- Interpret and utilize applicable industry codes (API, ASME and NACE), regulations and procedures
- Enhance system safety, operating efficiency and financial profitability through contributions in each work group assignment
- Specific accountabilities will vary depending on each work group assignment; will spend time visiting field activities, shops and vendors with each work group assignment
46
Technical Services Engineer Resume Examples & Samples
- Knowledge and understanding of Enterprise Management Systems to include HP OpenView and CA based Concord
- Applicant must meet DOD 8570-1M requirements for commercial certification (e.g., A+, Network+ and/or Security+) as an Information Assurance Technical (IAT) Level 1 or higher before starting employment. Applicants without an IAT Level 1 or 2 certification may still be eligible for a contingency offer. A
- Active TS/SCI or TS/SSBI and must be willing to take a polygraph
- Active TS/SCI Clearance and SSBI update within the last 7 years
47
Technical Services Engineer Resume Examples & Samples
- Prepare written report on the plant audits performed
- Assist the fabrication plants in production and quality related issues
- Assist with technical support requests, glass performance numbers, project reviews, training and laboratory support
- Use technical software programs, assist with writing technical bulletins
- Travel (20 to 30%) by plane. train, and car as needed for plant audits, training, association meetings
- Good written (i.e. emails and reports) and verbal (i.e., phone, training programs) communication skills
- Knowledge of Microsoft Office, WORD, Excel, and PowerPoint
- Ability to understand architectural and shop drawings
- Basic laboratory experience
- Ability to work in both a team environment and as a individual contributor
- Solving problems through analytical thinking and creativity is a must
48
Technical Services Engineer Resume Examples & Samples
- Perform commissioning, fault intervention/elimination, repair and preventive maintenance for Sinumerik and Motion Control Systems
- Responsible for increasing own technical and application skills to improve service quality
- Understand the customer needs and take necessary actions to create appropriate solutions
- Carry out small sized modernization projects and do the commissioning of projects on site
- Supply creative feedbacks to increase the quality of service operations and processes
49
Technical Services Engineer Resume Examples & Samples
- Responsible for the day to day maintenance and efficient operation of all building automation systems and related equipment as well as assisting the Operations Manager with building functions
- Act as system owner to manage and oversee all aspects of campus building automation systems including administering system users and overseeing vendors with access to BAS
- Provide suggestions to optimize building system programs
- Create and implement a BAS documentation program to include formal change management, as-built drawing updates, network architecture, and sequences of operations
- Provide recommendations and suggest improvements to prevent deficient conditions
- Identify, recommend, and implement changes to the BAS throughout to improve system capacity utilization and energy efficiency
- Oversee OEM vendor site visits and meet with teams to gather data to develop more efficient control strategies/sequences
- Provide recommended scope of work and assist in implementing approved system changes
- Provide hands on repairs to systems Ethernet, fiber, train and coach team members in various aspects of BAS operation, repair, and system maintenance
- Develop a critical spare parts inventory for the system and end devices
- Perform various quality control checks on BAS updates performed by internal teams and external contractors; provide root cause analysis and make recommendations to remedy issues, make repairs, conduct inspections and oversee BAS vendor contract tasks to improve systems operations
- Develop and oversee a calibration program for instrumentation, BAS, Life Safety and other critical devices
- Participate in project design reviews and project commissioning planning as this relates to the BAS. Review, pre-approve and post-approve all commissioning documentation for system additions, modifications and retrofits. Where appropriate, perform system commissioning work
- Perform thorough and detailed existing system re-commissioning throughout the campus as required, utilizing sound commissioning practices. Assist project manager and consultants in testing development, system retrofits and additions, and system operational review
- Review system condition assessments and develop recommendations for system component. Oversee major maintenance projects for BAS and associated systems and review and develop scopes for vendor contract renewals
- Act as system owner of a large and complex building automation system (BAS) servicing a large life science research campus, managing the evolution of the system and its components throughout the system’s life cycle
- Manage the ongoing interface of the BAS with the building operations team, project teams, vendors and consultants, ensuring that all work impacting the BAS is carried out under a formal change management process
- Manage ongoing system maintenance, continuous improvement initiatives and long term system major maintenance / replacement requirements
- Develop and manage calibration program for building systems critical instruments
- Perform hands on repairs and maintenance of BAS and end devices as well as development and implementation of improvement plans
- A minimum of five years of experience in building automation / control system programming, troubleshooting, and repair and/or degree in Mechanical Engineering with automation system experience
- Maximo experience, highly preferred
- Extensive knowledge in programming, installing, start-up, associated equipment interdependencies, troubleshooting, and repairing commercial and industrial building automation control systems
- Knowledge of field instrumentation such as temperature, pressure, and flow devices that are connected to a building automation system, and of life safety critical instruments such as oxygen depletion, carbon monoxide monitors
- Strong experience in Facilities Maintenance Planning/Coordination
- Ability to diagnose, repair, and return automation systems back to efficient operation through phone support to field technicians, interaction with system via remote computer access, as well as providing hands on repair work, with both software and hardware of the automation systems
- Ability to train and coach operations teams in order to increase their ability to work with and operate building automation systems
- Understanding of basic electrical and mechanical formulas / calculations and application considerations and their application / implementation in the control of building systems
- Understanding of general energy conservation techniques and issues and ability to apply these to identify energy conservation opportunities in a central plant and laboratory environment
- Knowledge and proficiency in operation of windows based computers, smart phones, Microsoft Office Suite applications (Word, Excel, PowerPoint, Access and Outlook); web-based computerized maintenance management systems (CMMS), Visio, and AutoCAD
- Ability to work with multiple teams consisting of operation staff, client managers, vendors, and contractor via on site presence, telephone, and e-mail
50
Technical Services Engineer Resume Examples & Samples
- Requires a BS within a Science, Technology, Engineering, or Mathematics discipline from an accredited college and 2 years system administration experience
- Able to obtain and maintain a TS/SCI. Must be willing to take a polygraph
- Applicant must meet DOD 8570-1M requirements for commercial certification (e.g., A+, Network+ and/or Security+) as an Information Assurance Technical (IAT) Level 1 or higher before starting employment. Applicants without an IAT Level 1 or 2 certification may still be eligible for a contingency offer
- Basic UNIX/Linux command level knowledge desired that can be applied to troubleshooting and maintaining system operability
- Active TS/SCI Clearance and SSBI update within the last 7 years. Willing to take a Polygraph
51
Technical Services Engineer Resume Examples & Samples
- Requires a BS within the Science, Technology, Engineering, or Mathematics discipline with a minimum of 0-2 years system administration experience
- Able to obtain and maintain an TS/SCI clearance. Must be willing to take a polygraph
- Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
52
Technical Services Engineer Resume Examples & Samples
- Foundational knowledge of Digital Network Architecture solutions and offers
- Contribute via feedback to the design and evolution of DNA offers, by adding innovative business value capabilities
- Build deep business relationships with cross-functional team supporting the delivery of Services – focusing on DNA offers
- Assume ownership responsibilities of the DNA offer playbook and associated plays and processes
- Act as the DNA offer evangelist for PDS
- Build Influential Relationships; working collaboratively with Cisco partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships
- Adopt and leverage Cisco best practices around tools, automation, workflows, and process to ensure successful delivery to partner - standardize and replicate where appropriate
- Successfully engage and manage partner capabilities and resources as part of the partner experience
- Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address service delivery challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider stakeholder business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences
- Foundational technical knowledge of DNA solutions and offers
- Excellent communication and influence skills
- Strong team player with the ability to work independently with minimum supervision
- Computer proficiency: Excel (pivot tables), Word, Power Point
- Knowledge of Cisco systems and processes a strong requirement
- Technical & Business certifications (e.g. ITIL, CISSP, PMP, CCIE)
- 8-15 years of professional experience, including corporate or functional operations roles
- Ability to drive results through executive influence and consultative approach
- Strong executive presence, presentation, meeting facilitation, and communications skills
- Creative, out-of-the-box strategic and analytic problem solving skills, both qualitative and quantitative
- Demonstrated ability to work cross-functionally through sensitive topics in order to achieve business objectives
- College Degree (Bachelor, Masters) - technical or business
53
Technical Services Engineer Resume Examples & Samples
- Prepare Network Design documentation for trials and deployments, working together with the System Consulting team
- Use ADVA´s internal tools to document projects and technical trouble cases
- Learn to operate the variety of ADVA´s product spectrum becoming an recognized product expert
54
Technical Services Engineer Resume Examples & Samples
- Lubrication Schedules - Preparing and maintain up to date Lubricant Recommendations Schedules (LRS) for customers’ vessels/assets including liaison with Original Equipment Manufacturers (OEMs) in order to establish correct machinery lubrication. Make appropriate recommendations regarding the use of products in Shipping or Oil & Gas applications according to Marine and Energy Technical Databases. Ensure that all product and service offers are appropriate for the application including relevant OEM & Approvals
- Used Oil Analysis (UOA) - Create, administer and maintain UOA programs for those assets where required. Processing Used Oil Analysis (UOA) reports and responds to alerts as required, discussing recommendations directly with the customers / account manager. Ensuring the account manager is kept informed of relevant and critical lubricant issues
- Establishing, developing and maintaining relationships with customers, OEMs, with wider maritime ship owners, internal Lubricants organisation, and 3rd party laboratories
- To clearly demonstrate the differentiated value of the Marine and Energy Technical offer (products and services) to customers and target prospects. This includes conducting regular service level reviews with customers and making appropriate changes/decisions at a local level to meet performance goals
- Support sales teams in developing clear understanding technical needs and potential differentiation for target prospects
- Responding to customers’ (and sales/customer service) technical queries on product, application, operational conditions and ensure customer satisfaction
- Utilise the Technical Services Request logging tool, or similar, to capture all customer and target prospect requests to allow trending and also to escalate and track all requests requiring technical support from the central Technical Services Team & Technology
- Preparation and delivery of technical information, presentations, technical training sessions and reports for Customers or internal stakeholders. Understand how to involve internal experts to support more specialised technical training requirements
- Conduct in-depth/complex troubleshooting (in close co-operation with Product Managers) and make appropriate recommendations for the benefit of our company's image and reputation
- Work with Technology on product development work as required with support and guidance of line manager
- Coordinating and conducting visit within HSSE guidelines and after appropriate training to ships, offshore assets, ship yards for inspection, lubrication surveys, change over ship visits etc
- Meeting key performance indicators established by the Global Technical Services Director and ensuring that all technical relevant databases are maintained and updated on a regular basis
- Continue to develop technical product, application, operating conditions and sector knowledge
- Lead, embed and support delivery (through engagement of relevant functions) of agreed specific Product Quality & Compliance accountabilities and specifically: [1] report incidents, [2] input into ODIMS, [4] give right documentation, [5] co-ordinate & advise, [6] promote, [7] promptly respond, [9] communicate changes
- Minimum 5 years maritime industry experience or minimum 5 years Marine/Industry experience including both equipment maintenance and reliability experience
- Theoretical and practical experience of the main rotating machinery as operated by maritime ship owners and owners of offshore assets
- Condition-based maintenance experience
- Fluent in English and proficient skills in Word, Excel, Power point
- CLS and/or OMA
55
Technical Services Engineer Resume Examples & Samples
- Shipping maritime background, with experience sailing on commercial merchant vessels with at least 5 years at sea as 1st, 2nd or 3rd Engineer preferred
- Graduate from the US maritime academies (Maine Maritime Academy, Massachusetts Maritime Academy, California Maritime Academy, Kings Point) preferred
- Experience in used oil analysis and/or equipment condition monitoring a plus
- Experience in operating and maintaining marine engines, such a Wartsila or MAN Diesel (2 and 4 stroke) a plus
56
Technical Services Engineer / Manager Resume Examples & Samples
- The Technical Services Manager is expected to operate in a safe and injury free manner
- The overall focus of this position is to provide technical service support and application development to drive/preserve business for the Oxygénés and Derivatives division of Arkema
- Key accountability is to the business
- Minimum of Bachelor’s degree in Chemistry or Chemical Engineering or related technical discipline with 10 plus years’ experience in the chemical industry
- Desired knowledge of hydrogen peroxide applications, including but not limited to Pulp & Paper (bleaching of mechanical and chemical pulps), Environmental/Mining (water treatment), etc
- Desired knowledge of hazardous chemicals in general other than hydrogen peroxide (such as nitric, phosphoric, sulfuric, caustic etc.)
- This position requires the individual to be a self-starter and able to function independently with moderate direction
- Strong planning, organizing, and prioritizing skills required
- Proven problem solving skills, especially in working with others to achieve results
- A reputation for follow through and maintaining relationships in spite of conflict
- Able to negotiate solutions for the overall satisfaction of key stakeholders
- Exceptional interpersonal and communication skills
- Travel in excess of 60% of time
57
Technical Services Engineer Resume Examples & Samples
- Requires a BS (Science, Technology, Engineering, or Mathematics fields) with 2 years’ relevant Linux/UNIX experience, OR 6 years’ relevant Linux/Unix experience in lieu of a degree
- Basic Linux command level knowledge that can be applied to troubleshooting and maintaining systems
- Must have an active TS/SCI clearance with polygraph and SSBI (updated within the last 4 years)
- Applicant must meet DOD 8570-1M requirements for commercial certification (e.g., A+, Network+ and/or Security+) as an Information Assurance Technical (IAT) Level 1 or higher
- Experience integrating, testing or managing virtualized systems
58
PMN Technical Services Engineer Resume Examples & Samples
- Ability to work independently on multiple concurrent projects with minimal guidance and to meet project deadlines
- Must possess in depth knowledge of principles, concepts and practices in pharmaceutical sciences and manufacturing processes
- Interpersonal, organization and communication skills, ability to work effectively with staff members at all levels, strong technical writing skills, familiarity with cGMP and FDA regulations
- Understanding of development and/or reformulation of tablet and liquid formulas required.Computer literacy with a working knowledge Microsoft Office (Excel and Word), with SAP experience
- Demonstrated ability to work independently on multiple concurrent projects with minimal guidance and to meet project deadlines
- Bachelor’s degree in Engineering, Chemistry, Pharmaceutical sciences or related field, with two to five years of practical pharmaceutical process support engineering experience. Bachelor's degree required: consideration may be given to those who hold 8+ years of progressively responsible and relevant work experience
- Masters degree in Engineering, Chemistry, Pharmaceutical sciences and Yellowbelt Lean Sigma Status preferred but not required
59
Technical Services Engineer Resume Examples & Samples
- Provides technical support services
- Documents all product issues via an approved quality tracking system in accordance with regulatory requirements and SJM NMD guidelines
- Act as liaison between field/medical community and engineering/regulatory/quality departments to investigate and resolve issues
- Bachelor's degree, preferably a B.S. in Biomedical, Mechanical, or Electrical Engineering
- Ability to understand and explain engineering principals and terminology
- Ability to understand and explain neuroanatomy, physiological principals and terminology
- Ability to apply creative/analytical techniques to resolve complex issues
- Proficiency in the following Microsoft applications: Outlook, Word, and Excel
- Possession of patience, compassion, and strong organizational skills
- Must be able to multi-task and work independently
- Must have high speed internet access at home
60
Technical Services Engineer Resume Examples & Samples
- Bachelor’s degree or higher in Industrial Chemical, Printing, packaging or related field
- 5-7 Years experience in sales and marketing capacity for industrial products
- Good supervisory & technical skill
- English proficiency - effective communication skills, both written and oral
61
Technical Services Engineer Resume Examples & Samples
- Perform repairs and replacement of equipment and components in alignment of OM&R Strategies to ensure safe, reliable and efficient Buildings, Building Systems and equipment within a geographic territory. The Technical Services Engineer will execute JLL Quality control audits and inspections conducted throughout the territory and deficiency reports provided to supervisors
- Provide technical assistance, training and support in advanced building operations, troubleshooting, and hands-on repair guidance and demonstration in support of teams within a territory The Technical Services Engineer will perform other work to include hands-on repair & maintenance work on PIV (Powered Industrial Vehicles), fire pump motors, generator motors, golf carts, boat motors, hydraulic systems, mechanical, electrical, plumbing, air and hydronic systems, fluid control systems, AC systems, card access systems, door & gates systems, building envelope systems, grounds and parking lots, interior finish systems, lighting systems, and various other R&M tasks associated with operation of a commercial property
- Manage diverse relationships with team members, contractors, client, and customers
- Ability to schedule and prioritize work for themselves and others to maximize efficiency and minimize overtime. Engages others to gain cooperation and teamwork
- Complete assigned Training as requested by supervisors
- Compile customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Minimum GED and 7 years trade experience. Vocation degree program, apprenticeship experience a plus
- Demonstrated knowledge of applicable codes, laws and regulations
- ASE certified with Level 3+ required
- Demonstrated skills and competence to complete required repairs and maintenance on commercial Building and Building Systems (including but not limited to: PIV (Powered Industrial Vehicles), fire pump motors, generator motors, golf carts, boat motors, hydraulic systems, mechanical, electrical, plumbing, air and hydronic systems, fluid control systems, AC systems, HVAC, Electrical, Plumbing, Vertical Transportation, Life Safety, Roofs, Structure, Parking lots and roads) using industry standard tools and in accordance with all codes, laws, and regulations
62
Technical Services Engineer Resume Examples & Samples
- Analyses and understands the current business processes relevant to their area and provides ideas how processes can be optimized
- Processing of Logs and Traces received from the e-Enabled aircraft
- Supporting the integration and control of SW configuration management
- Provide comprehensive assessment of avionic and software Airworthiness Directives, Service Bulletins and all other technical documentation applicable to customer aircraft
- Integrates with Maintenance and Engineering to safeguard reliable software load activity on B787 and B737 Max
- Actively involved in the preparation of check input of e-enabled aircraft regarding software and configuration management
- Review of scheduled maintenance tasks associated with e-enabling functions
- Provide trouble-shooting assistance for significant Aircraft-on-Ground (AOG), Out-of-Service (OOS) events or for specific requests
- Produce Work Instructions to support troubleshooting activities or to resolve long term reliability issues
- Provide repetitive and recurrent defect analysis to support the Reliability programme
- Establish and develop working relationships with system and equipment manufacturers to ensure continued airworthiness and to improve aircraft availability and system reliability
- Develop and enhance processes and procedures to ensure and improve customer aircraft availability and system reliability
- Important information regarding this requisition: This requisition is for an international, locally hired position. IT IS NOT FOR AN EXPAT ASSIGNMENT. Benefits and pay are determined in line with local country labor market practices. Please list all of the Countries in which you are a citizen and/or have work authorization for on the top of your resume. Candidates will need existing rights to live and work in the UK in order to be considered for this role. **
- Demonstrated experience in airline technical services – engineering and maintenance support activities
- Good knowledge and understanding of commercial airline maintenance and engineering operations
- Good knowledge of industry and regulatory requirements as applicable to the operation and support of transport category aircraft
- Experience of of the LSAP Software package would be particularly advantageous
- This role will require you to have a background in modern aircraft software, most likely found on 787, 777, A350 or A380. Experience of these aircraft types are therefore highly desirable
63
Technical Services Engineer Resume Examples & Samples
- To improve availability and system reliability of customer aircraft through active monitoring of aircraft repairs
- Provide comprehensive assessment all Airworthiness Directives, Service Bulletins and all other technical documentation applicable
- Develop and enhance processes and procedures to ensure and improve customer aircraft availability and structural reliability
- Maintain the Structural Damage Module of each customer’s aircraft within Boeing Toolbox
- Ensure accurate damage files are maintained/recorded of each area of damage
- Liaison with the Maintenance Repair Organization (MRO), Original Equipment Manufacturer (OEM) or other outside organization/agency as required
- Solving repair issues, making use of MRO/OEM support as necessary
- Ensure that the aircraft records for structural work are maintained to the recognized airworthiness standards and will meet any subject End of Lease conditions
- This role will require you to have experience of modern aircraft composite structures such as those found in the 787
64
Technical Services Engineer Resume Examples & Samples
- Support and lead the technical Pre-Sales and Post-Sales activities
- On site or remote Assistance for Installation and Commissioning on all product lines
- Create and update Support tickets to track issues and defects
- Customer homologations, Proof of Concept, advanced demo, Trials
- Scope and run Customer trials and homologation tests
- Provide input to Network design documentation
- Project lead Technical Services staff and external contractors during on-site activities with customers, such as Installation and Commissioning, equipment upgrades and fault investigations
- Deliverables: upgrade path with steps and timeline, report and analysis of a network audit – per site and overall status
- Network upgrade, network audit
- Customers workshops and trainings
- Develops and delivers technical training on ADVA products and technologies to Customers and other technical support staff. Including enabling on new features
- Create documentation and other tools to proactively educate channels and end users about potentially difficult issues prior to their becoming problems
65
Technical Services Engineer Associate Resume Examples & Samples
- BS in Engineering or related field preferred; In lieu of BS degree, equivalent education & related work experience will be considered
- Customer support experience would be highly valued
- Aptitude to quickly develop technical sales in a application support role/environment
- Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
- Excellent written and verbal communication skills with a strong customer service, action-orientation personality required
- Self-Starter
- High Energy
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Technical Services Engineer Resume Examples & Samples
- Provide daily technical support for base or line maintenance, Aircraft on Ground (AOGs) or critical technical issues
- Manage significant and repetitive defects to help minimise operational disruption
- Oversee operational reliability and to identify and mitigate emerging technical issues
- Oversee deferred defect levels and the management of outsourced defect management functions. Ensure service levels and targets are met
- Manage technical investigations and the implementation of corrective actions
- Review Service Bulletins and other OEM advisory documentation. Follow up where necessary
- Through OEM documentation process management, maintain awareness of world fleet reliability issues
- Oversee and optimise maintenance cost
- Minimum 4 years’ experience in an Engineering role
- Some aviation engineering knowledge and experience, preferably in a Boeing aircraft systems role
- Some supplier management experience
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Senior Technical Services Engineer Resume Examples & Samples
- Operational reliability oversight to identify and mitigate emerging technical issues
- Support Technical Services Reliability and Development team for longer term reliability management
- Oversee deferred defect levels and management of outsourced defect management functions. Ensure service levels and targets are met
- Management of operational reliability key drivers
- Management of technical investigations and the implementation of corrective actions
- Manage the performance, reliability and costs when working with Boeing and other vendors
- Through OEM documentation process management, maintain awareness of current world fleet reliability issues
- Minimum 6 years’ experience in Engineering role
- Degree in Engineering or aerospace discipline or an equivalent professional qualification
- Aviation engineering knowledge and experience, preferably in Boeing aircraft systems role
- Supplier management experience
