Technical Services Specialist Resume Samples
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Technical Services Specialist Resume Samples
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CS
C Schamberger
Cordell
Schamberger
16978 Kailee Divide
Philadelphia
PA
+1 (555) 303 2844
16978 Kailee Divide
Philadelphia
PA
Phone
p
+1 (555) 303 2844
Experience
Experience
Los Angeles, CA
Technical Services Specialist
Los Angeles, CA
Schinner-Kovacek
Los Angeles, CA
Technical Services Specialist
- Provides consultation and feedback to Customer Care Management to improve overall technical support effectiveness
- Provide technical assistance to Maintenance Control and all Maintenance departments on AOG or problem aircraft
- Perform quality work that has been tested with an emphasis on the highest possible accuracy
- Develops a strong relationship with the sales team to evaluate key areas of improvement for supporting customers \(dealers\)
- Working with the development, QA and operations teams to ensure issues are correctly escalated, prioritised and resolved
- Working closely with all team members and assisting across all areas of the business, you will grasp a variety of challenges on a daily basis
- Execute the product development process
Detroit, MI
Construction Technical Services Specialist
Detroit, MI
Bruen-Fahey
Detroit, MI
Construction Technical Services Specialist
- Manage and direct the development of the field Construction Work Packages ahead of Construction
- Actively participate in development of a construction HSSE culture that makes safety and environmental awareness a natural part of the job
- Intermediate knowledge of CB&I construction-planning procedures, progress systems, material management systems, document management and the timekeeping systems
- Assist in the development of construction procedures and plans
- Preparation of regular reports to management & Project Manager
- Ensuring materials used and work performed are as per drawings and specification
- Interface with Construction Supervisor, Project Controls and subcontractors to facilitate updates to the Construction Execution Plan. Monitor site construction to ensure compliance with Weekly Work Plans
present
Houston, TX
Senior Technical Services Specialist, EP
Houston, TX
Miller-Gleichner
present
Houston, TX
Senior Technical Services Specialist, EP
present
- Acts as the technical interface between the medical community and the assigned regional office
- Working with Sr EP TSS’s and other staff, develops proficiency and gains necessary certifications to become fully competent in all levels of CRM and AF cases
- Provides engineering, sales, and technical support in response to more complex field inquiries on a 24-hour, on-call basis. Develops thorough command of all CRM and AF products, including the EnSite System related product and technical knowledge, cardiac mapping and ablation techniques, trends and player
- Provides insight, guidance, and feedback to management on market feedback and components of next generation of products
- Provides regional CRM implant and/or AF procedural case coverage, as directed by managers
- Provides additional back-up support to CRM and AF Sales Representatives in the following areas: sales support, regional training seminars, clinical studies/data collection, troubleshooting, and new product in-service training to physicians, nurses and sales representatives
- Exercises independent judgment in planning, organizing and performing work
Education
Education
Bachelor’s Degree in Independence
Bachelor’s Degree in Independence
University of Georgia
Bachelor’s Degree in Independence
Skills
Skills
- Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
- Strong attention to detail; ability to document problems and solutions
- Exhibit a high level of professionalism and excellent interpersonal skills
- Professional, positive and amicable attitude and demeanor
- Ability to deliver excellent customer service at all levels of the organization and with external partners
- Be able to work quickly and be calm under pressure
- Professional working proficiency in French or German
- Strong organizational skills, ability to prioritize tasks
- Strong relationship-building ability, proactive, results-oriented, and resourceful
- A strong candidate would be proactive, engaged, and personable
15 Technical Services Specialist resume templates
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1
Technical Services Specialist Resume Examples & Samples
- Validate service request and incident information, prioritization, and supportability
- Resolve incident or service requests that require logging into an application, web server or other system
- Conduct initial triage and troubleshooting using knowledge of applications, environment and workflow
- Escalate relevant incidents and service requests by logging into a vendor’s ticketing system and entering requested information
- Create knowledge articles and standard processes as a by-product of solving problems
- Adjust language or terminology to the characteristics and needs of the audience
- Utilize available job aids, support tools, and online documentation
- Must be dedicated to providing excellent customer service
- Professional, positive and amicable attitude and demeanor
- Demonstrated appropriate discretion and sensitivity with customers and colleagues
- Top-notch communications and interpersonal skills, and listening comprehension
- Ability to work both independently and collaborate as part of a team
- Must be self-motivated, organized, thorough, and detail-oriented
- Be able to work quickly and be calm under pressure
- Express ideas clearly in person or in writing
- Ability to investigate, understand and clearly communicate solutions to non-technical customers
- Must display commitment to teamwork and excellent customer service. Meet or exceed expectations of internal and external customers
- Must possess understanding and knowledge of GMTI's publishing environment, publishing products, systems architecture and policies
- Perform quality work that has been tested with an emphasis on the highest possible accuracy
- Analytical and creative problem solving skills
- Minimum of two year Associates degree or related work experience
- Minimum one year of experience in an application support or service desk environment
- Working knowledge / understanding of Internet and networking
- Requires baseline knowledge of company services and applications to interface successfully with customers
- Technical and PC skills must include proficiency in MS-Excel and MS-Word
- Familiarity with HTML
2
Technical Services Specialist Resume Examples & Samples
- Perform service and preventative maintenance on IMAX digital projection and audio equipment through on-site visits and telephone support. Service work at the theatre is mainly carried out after normal business hours
- Tangible contribution to maintaining target uptime of all IMAX theatres through preventative and emergency servicing
- Responsible for handling and maintaining multi-million dollar equipment in a critical “show must go on” environment
- Dedication to concise and timely reporting of service activities and closure of the service and administrative reporting cycle via custom CRM or other databases
- Track parts exchanged and ensure parts are returned from the client within the contractual obligations of the warranty
- Reduce the number of lost shows by quickly responding, analyzing and correcting problems proactively during site visits
- Plan and schedule service visits to IMAX theatres which may include hardware and software installation
- Provide written reports to the customer at the time of the visit
- Prepare periodic reporting on theatre roster
- Attention to detail and verification of information in the Technical Services theatre information database
- Be available for emergency service dispatches and recover systems to normal operation as quickly as possible
- Be available to travel internationally, or to change travel plans, on very short notice
- Respond to all inbound client communications including alerts, emails and phone calls within set timeframes
3
Technical Services Specialist Resume Examples & Samples
- Good verbal and written communication skill in English in a clear and concise manner is essential, and knowledge of other languages is a huge asset
- Experience with common software and hardware, including but not limited to MS Office Suite, Outlook, Lotus
- MS Windows/XP, Networking monitoring and troubleshooting is mandatory
- Basic to Intermediate Windows and Linux System Administration
- Knowledge of setting up wired and wireless network (hardware, wiring and set-up)
- The ability to multi-task carrying out an effective telephone trouble shooting and problem solving on multiple problems/theatre
- The ability to deal with each customer’s unique questions and give advice on operational matters
- Work in a virtual environment as may be necessary
- Train and develop IMAX projectionists
4
Technical Services Specialist Resume Examples & Samples
- Respond to customer technical inquiries by phone and e-mail while providing product technical troubleshooting and application support to Technical Service Managers and internal customers
- Provide service and application feedback as part of the product design and launch teams
- Review and/or write product literature, service bulletins and technical training program materials
- Qualify, quantify and work to resolve field product issues
5
Technical Services Specialist Resume Examples & Samples
- 60% - Sales Support & Training: Activate, train, and support Pork, Poultry, and Citura sales teams to enhance confidence and engagement of go-to-market teams and customers. Educate and train sales and technical teammates on selected nutritional additives, their science, application, and value for customers. Participate in the sales process, with technical presentations and exchanges with key customers, when required
- 15% - Technical Leadership: Engage with pork and poultry and additive SMT teams to define and develop technical aspects of go-to-market value packages, including products, tools, and services. Develop and deliver clear, value-based, technical information to support the confidence, and application success of customers
- 10% - Vision: Understand the needs of customers and participate in product development processes to ensure world class solutions are brought to market. Help identify customer challenges and opportunities for nutritional additive solutions to add value. Provide insight to support the development of nutritional additive solutions, marketing strategy, and go-to-market plans. Become a recognized champion of nutritional additives in the professional, animal nutrition industry
- 10% - Portfolio Development: Work closely with SMT and go-to-market teams to identify, prioritize, evaluate, and deliver new offerings. Actively manage validation testing conducted at internal, 3rd party external, or customer facilities
- 5% - Marketing Execution: Coordinate with the SMT additive product line managers, additive sales specialists, marketing communications managers, and others to produce the marketing support required for effective strategy execution, and help deliver the appropriate collateral and educational materials to support successful growth of nutritional additives
- Master’s degree in Swine or Poultry Nutrition or closely related field
- Excellent English oral and written communication skills, including comfort with customer interfaces
- Demonstrable experience for understanding and explaining the physiological basis and application of nutritional additives and related technologies, to both technical and commercial audiences
- Organized, self-starter with demonstrable abilities to set and follow priorities, and manage multiple concurrent projects, and increase financial contribution from products
- Ability to work effectively with a diverse group of people who play commercial leadership, R&D, sales, and functional support roles
- PhD in Nutrition or allied field
- Demonstrated ability to understand and successfully solve business problems in a customer-focused environment
- Experience in technical support, development, or marketing of nutritional additives or similar high value nutrition products
6
Senior Technical Services Specialist Resume Examples & Samples
- 40% CUSTOMER & CLIENT NEEDS ASSESSMENT / PORTFOLIO MANAGEMENT
- Partners with BU Sales/ Commercial teams to acquire new business from potential customers with significant business impact
- Independently explores competitor capabilities along with comparisons to own capabilities to determine gaps and how CCCNA can best serve the customer
- Directly interacts with the customer’s level of Technology Leadership for mid-sized customers or R&D team for large customers to understand the business strategy and assess the needs of the customer
- Supports internal Sales/ Commercial Teams for strategic customers by
- Minimum Bachelor’s degree in Food Science or related field
- 5+ years’ experience in R&D/Application or technical service function
- Ability to travel approximately 50%
- Proficient with Microsoft Office
- Proven relationship-building skills
- Strong listening and communication skills
- Demonstrated ability to successfully manage conflict
- M.S. in Food Science or related field
- 5+ years’ experience in confectionery industry
- 5+ years’ experience working with cocoa products and/or key cocoa customers
7
Construction Technical Services Specialist Resume Examples & Samples
- Manage and direct the development of the field Construction Work Packages ahead of Construction
- Develop, produce and issue the six (6) week look-ahead (6WLA) schedules on a weekly basis to facilitate front line execution
- Produce the construction weekly work plan (WWP), generated from the 6WLA, as well as subsequent status reports at the end of each reporting week
- Monitor site construction to ensure compliance with WWP’s
- Interface with Construction Supervisor, Project Controls and subcontractors to facilitate updates to the 6 WLA and WWP
8
Technical Services Specialist Resume Examples & Samples
- Bachelor's degree or equivalent experience (4 years) and 2+ years of Information Technology experience
- Ability to independently organize, plan and implement work assignments
- 2+ years of experience providing desktop administration for a mixture of physical and virtual Windows operating systems
- Must be able to multitask at a high level while accomplishing daily operational tasks
- Ability to work cooperatively as a team member
- Active DOE Q Clearance
- Provide technical and operational knowledge to configure and maintain hardware, operating software, and business applications while providing problem and incident support including participation in activities around root cause analysis and continuous improvement activities
- Responsible for installation, configuration, administration and troubleshooting centralized and distributed physical and virtual Windows desktops
- Knowledgeable of large organizations’ systems and procedures
- Previous classified support
- ITSM and Service support experience
9
Technical Services Specialist Resume Examples & Samples
- Establish regular cadence meetings with the customer's SFDC administration team
- Meet with an assigned portfolio of customers remotely to discuss their technical questions as well as to uncover projects that are a fit for our Configuration Services
- Gather requirements and act as a liaison between customer and Configuration Services
- Help coordinate appropriate resources from SFDC as well as a subset of key partner OEM cases ensuring a positive customer experience
- Ensure that Salesforce support is actively working towards resolution on customer support cases not covered by Mission Critical Support
- Help to pull in R&D or Product Management when/where necessary for key cases
- Participate/Lead QBR style presentation with key accounts around consumption of support services
- Manage technical escalations and expectations for both the client and internal personnel
- Provide ISV partner recommendations based on customer needs
- Collaborate and work closely with the various account team members
10
Construction Technical Services Specialist Resume Examples & Samples
- Assist with detail planning of activities based upon the overall schedule
- Investigate and follow-up on RFIs with the Technical Services Manager
- Analyze daily progress and schedule performance. Responsible for technical and project reporting support (daily, weekly, monthly reports)
- Ensure that items are installed as per project specifications, from a dimensional standpoint
- Responsible for managing field document control, check-out, and punch list
- Actively participate in CBI Continuous Improvement Programs and other programs which support achievement of Company and project goals
- Must have 5+ years of construction experience or equivalent schooling
- Must be able to work in the field with crews
11
Technical Services Specialist Resume Examples & Samples
- Primary contact for “on-boarding” new vendors via our API; accomplishing successful testing and integration. Troubleshooting and assisting vendors through the process
- System Admin for customer facing and/or impacting applications & those used by the Operations teams \(including but not limited to CRM & phone queue system, internal systems, and product APIs\)
- Responsible for enabling the Call Center Technical Support Reps \(TSR\) with the proper processes needed to provide world-class service to IAS customers through product training, equipment installation, troubleshooting and root-cause analysis
- Partners with the business & technology stakeholders within IAS to identify opportunities and drive solutions focused on minimizing customer effort and improving the customer’s experience
- Provides consultation and feedback to Customer Care Management to improve overall technical support effectiveness
- Handles escalated customer related issues from TSR team
- Works collaboratively with other departments to resolve issues and report defects on production systems
- Resolves highly complex technical issues impacting IAS customers by working closely with developers to evaluate and troubleshoot software and hardware functionality
- Engages with cross-functional teams through all stages of product development by evaluating design concepts for customer satisfaction, reliability and ease of maintenance
- Works with the various Technology teams in completing testing of customer facing solutions
- Develops a strong relationship with the sales team to evaluate key areas of improvement for supporting customers \(dealers\)
- Partners with the Corporate Trainer and Technical Writer in the development of training materials
- Bachelor’s Degree with 3 – 5 years of experience in related field \(may be substituted with 7- 10 years of proven related work experience primarily within web services\)
- Position requires strong working knowledge of API configuration and XML
- In depth PC knowledge including Microsoft Office, Outlook, Internet, Self Service Machines \(SSMs\), & remote desktop technologies
- Trouble shooting complex system issues expertise
- Fluency in English is a must; Fluency in Spanish is highly desirable
- Demonstrated experience leading cross-functional programs/projects
- Experience interpreting data analytics to derive business insight and drive customer value
- Well-developed organizational skills and extensive follow-up skills are a must
- Accountability and ability to work within a set deadline
- Excellent phone etiquette, written, and verbal communication skills
- Regular and predictable attendance is an essential function of this position; may be required to go to Remote Disaster Location \(Atlanta\) in case of hurricane/emergency
12
Fabrication Technical Services Specialist Resume Examples & Samples
- Coordinates the management of change through shop floor questions, stop work orders, and discrepancies with production drawings to provide feedback and ensure productivity rates are maintained on the shop floor
- Ensures the proper revision and management of change processes are followed per company specification and procedures
- Maintains project schedule by monitoring project progress; coordinating activities; resolving problems
- Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommending actions
- Maintains an ongoing awareness of current projects in progress or scheduled
- Maintains safe and clean working environment by enforcing procedures, rules, and regulations
- Maintains project data base by entering and backing up data
- Maintains product and company reputation by complying with federal and state regulations
- Minimum of 5 years’ experience with pipe fabrication facility processes, procedures, with experience in a production environment
- Working Knowledge of industry standards for piping and fittings in PROCESS, POWER and PIPELINE applications (such as ASME, ASTM, API, MSS, CAN / CSA)
- Familiarity with piping design concepts
- Knowledgeable of pipe fabrication techniques (construction materials, cutting, fitting, welding, bending, non-destructive examination, coating, installation)
- Associates degree in technical field is preferred
- Highly organized and be able to perform in a fast paced environment
- Should possess design skills
- Some experience with Manufacturing Methods and Procedures
- Technical Understanding
- Documentation Skills
- Safety Management
13
Construction Technical Services Specialist Resume Examples & Samples
- Specialize in a particular engineering discipline
- Provide guidance to construction technicians and junior Construction Field Engineers
- Act as a corporate and project construction specialist for a particular discipline
- Experience in Combined Cycle Power Plant Construction preferred
14
Senior Technical Services Specialist Resume Examples & Samples
- 50% Work with Salt sales to develop customer account plans to deliver salt and sodium reduction solutions that help meet Salt’s business strategy. Build deep relationships with customer, especially within their R&D and FSQR organization
- 20% Engage with other Cargill Enterprises’ technical and sales teams, to leverage technical resources and customer relationships. Work collaboratively with Cargill technical shared services on customer and research projects, and innovation
- 15% Support Food Strategy by working closely with Marketing/Food Product Line Manager to create media content, sales tools, new products, innovation, IP portfolio, etc
- 10% Collaborate with Salt FSQR & R&D to identify and address customer needs (e.g. quality, specifications, technical challenges) and support other functions (e.g. operations, marketing)
- 5% Engage external research facilities to identify research opportunities that will advance Salt’s / Cargill’s technical and regulatory knowledge
- Bachelors Degree or higher with 5 or more years of food processing experience OR Masters degree with 3 or more years of food processing experience
- Ability to travel up to 30% of the time depending business needs
- General food science and application knowledge
- Ability to design experiments, formulate (product development) and troubleshoot food science/application problems
- Proven innovation and creativity
- Strong verbal, written, presentation and computer skills
- Strong customer focus, interpersonal and teamwork skills
- Focused food science knowledge in one of three target categories; protein (meat, dairy, egg), dairy/cheese, and/or grains (bakery, cereals)
- People management experience with strong demonstration of cross-team collaboration, facilitation and mentoring skills
- Experience working with academia or other research institutes, government agencies and non-government agencies
15
Senior Technical Services Specialist Resume Examples & Samples
- Provide technical application support to customer focused projects including new innovation applying product line and customer knowledge (from bench to full production)
- Provide application testing for new ingredients, assisting in developing technical information to support launch. Applies technical knowledge to address questions that impact the success of product line initiatives
- Develop new solutions for meat & convenience foods manufacturers using CTS’s and Cargill’s portfolios of ingredients
- May lead key projects as the designated Project Manager
- May lead training programs and technical presentations for customers and internal teams. Develop and provide technical training to external customers and business partners
- Bachelor's degree in Food Science, Food Technology, Food Chemistry, Chemistry degree or related field preferably with a focus on meat science
- Experience working with ingredients in the meat sector / meat applications
- Proven track record of commercial success driven by customer focused technical projects
- Travel is likely to be >50%
- Ability to anticipate customer needs or problems to proactively defend or build business
- Ingredient technology and functionality as it relates to Meat & Convenience foods product development experience
16
Construction Technical Services Specialist Resume Examples & Samples
- Minimum of two (2) years’ experience in construction with an emphasis on the construction planning
- Preferably, but not essential, a degree in Engineering or Construction Management, or equivalent
- Intermediate knowledge of CB&I construction-planning procedures, progress systems, material management systems, document management and the timekeeping systems
17
Technical Services Specialist Resume Examples & Samples
- Creates premier service experiences for customers, displaying patience, empathy and professionalism
- Complaint handling system (Salesforce.com)
- Materials management systems (SAP, JDE)
- Document control system (Master Control, ensur, Agile)
- Microsoft Office (Excel, Word, PowerPoint, Visio)
- Applies working knowledge of diagnostics on clinical and technical level
- Applies knowledge of federal and other regulations related to clinical testing, diagnostics and medical device industry, e.g. CLIA, ISO, ISO 13485
- Applies working knowledge of systems with software and hardware components in order to support products and services, as assigned
- Serves as resource for other specialists in addressing customer issues based on experience and knowledge
- Collaborates with colleagues and leadership team
- Communicates effectively, professionally and respectfully
- Builds productive and trusting working relationships internally and externally
- Interfaces with various internal groups (Quality Assurance, Regulatory Assurance, field personnel, marketing) concerning product and customer service issues
18
Technical Services Specialist Resume Examples & Samples
- Neurological anatomy and physiology knowledge
- Call Center or Customer Service experience
- Analytical/problem solving skills/experience
- Demonstrated ability to utilize computer and telephone efficiently
19
Technical Services Specialist Resume Examples & Samples
- Implementation Execution
- Providing in-depth technical support during the implementation processes
- Thoroughly understanding the client’s business objectives to help them best leverage the IgnitionOne technology
- Assisting colleagues analyse and assess client’s technical challenges, define requirements, and execute implementation
- Technical Support
- Ensuring that critical issues are responded to in a timely manner, striving to preserve client satisfaction throughout
- Working with the development, QA and operations teams to ensure issues are correctly escalated, prioritised and resolved
- Communicating complex issue resolution details to external stakeholders, whilst striving to preserve customer satisfaction throughout the process
- BSc. in Business Administration, Information Technology or top-tier quantitatively oriented degree in a related field
- 2+ years of experience in SaaS platform implementation; development operations or technical services with a working proficiency in the following preferred
- W3C standards (HTML and XML)
- Client-side scripting (JavaScript)
- Server side scripting (Java, PHP, Ruby, Python or ASP.NET)
- Relational database management systems (MySQL, SQL Server or Oracle)
- Proven conceptual background in: Ad Serving; DSPs; Analytics or Attribution
- Ability to drive projects through to completion, handle deadlines and manage multiple simultaneous customer implementations with shifting priorities
- Excellent strategic thinking, organisation, project planning and execution skills
- Strong interpersonal skills and business acumen
- Exhibit high energy and tenacity, thrive on challenges, be self-motivated and proactive
- Driven to solve deep technical challenges of a whole new level at a huge scale
- Professional working proficiency in French or German a plus
20
Technical Services Specialist Resume Examples & Samples
- Provide phone support to users in onsite office location or remote locations
- Familiarity with remote desktop support tools
- Respond to requests and incidents by phone, email, support queue, on-site visits, or remote control sessions
- Respond to end user within specified response SLA
- Perform problem resolution research and document solutions
- Escalate out of scope or unresolved tickets to appropriate IT personnel
- Participate in technology implementations, both corporate wide and business-unit based
- Perform Boardroom presentation setups
- Assist with company based software/hardware deployments
- Maintain and track hardware inventory
- Coordinate office needs with Regional IT Manager and/or local office managers
- Setup/provisioning of New Hire equipment
- Assist in LAN/WAN operations; including setup, support, documentation
- Monitor and implement company policies, procedures, and standards to ensure compliance is met
- Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
- 3-5 Years of experience in an IT support environment
- A+ Certification & ITIL Foundations Certification (preferred)
- Experience supporting Windows operating systems
- Broad software and hardware technical skills
- Experience supporting networked environments
- A strong candidate would be proactive, engaged, and personable
- Flexibility in work schedule – must be able to work overtime when needed
- Possess a strong self-starter attitude
- Ability to deliver excellent customer service at all levels of the organization and with external partners
- Exhibit a high level of professionalism and excellent interpersonal skills
- Strong relationship-building ability, proactive, results-oriented, and resourceful
- Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
21
Construction Technical Services Specialist Resume Examples & Samples
- Setting out the works in accordance with the drawings and specifications
- Timely Delivery of project as per Contractual obligations
- Schedule Monitoring & Controlling
- Coordination with Customer & Project Manager and overseas offices
- Enforcing high quality standards
- Quality control and HSE matters on site and fabrication workshop
- Preparation of regular reports to management & Project Manager
- Give timely feedback to top management to ensure corrective action as required
- Ensuring materials used and work performed are as per drawings and specification
- Planning work and efficiently organising the resources in order to meet agreed deadlines
- BE Degree with 12+ years’ experience in Fabrication & Erection of Fired Heater
- Experience on overseas projects site or fabrication work shop will have advantage
- The ability to effectively communicate written and oral with Project Manager, management, subcontractors and peers
- Organisation skills and methodical approach to work
- Ability to travel and stay ( short and long ) at different jobsites with in India and overseas
22
Technical Services Specialist Resume Examples & Samples
- Answers customer and Tecan staff technical inquiries via telephone, e-mail and/or voice mail. If inquiry/problem can’t be resolved, then dispatches Field Automation Engineer to customer site for resolution. Follow-up is required through resolution. 60%
- Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint. 15%
- Arranges for shipment of parts or instruments to customer sites and ensures Return Service Order’s are properly returned and tracked. 10%
- Rotates cell phone coverage with other Technical Services Specialists. 10%
- Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 2%
- May assist in trade shows or training as needed. 3%
23
EP Technical Services Specialist Resume Examples & Samples
- Requires SJM Brady, Tachy, CRT, Ensite, and EP certification within 12-24 months of hire date
- A minimum of two plus years’ increasingly responsible experience in the cardiac pacing and related industries preferred
- Must be able to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively
24
Construction Technical Services Specialist Resume Examples & Samples
- Assist with detail planning of activities based upon overall schedule
- Responsible for managing field document control, checkout, and punch list
- Actively participate in CB&I Continuous Improvement Programs and other programs that support achievement of Company and project goals
- 5+ years’ construction experience or equivalent schooling
- Ability to approach problems analytically
25
Technical Services Specialist Resume Examples & Samples
- Manage entire warranty process (intent letters, warranties, contractor qualifications, electronic system, etc.)
- Schedule, manage and maintain all samples in support of the RSB Target Market
- Communicate with the Sales and Marketing personnel to ensure effective results
- Ensure linkage between QIRs and claims
- Support the technical services department in all aspects of administration
- Manage and track all DOT approvals for Sika products
- Manage and administrate all specification documents including CRS, CSI, MasterSpec, and AIA
- Support the Sr. Technical Services Manager with special projects as required
- Issue steady stream of sales leads to field
- Maintain technical knowledge of new products and product changes
- Support Marketing Manager of assigned Focus Area
- Organize, conduct and report on all test programs within the assigned Focus Area
- Handle lab requisitions including testing and writing reports to accurately document all findings
- Support training schools with product demonstrations, workshops, presentations, handouts
- Conduct application test programs for new products, competitive products and special projects
- Conduct all support functions for the Technical Services Department, Sales, and Marketing as requested by VP Technical Services
- Make job site visits when requested
26
Senior Technical Services Specialist, EP Resume Examples & Samples
- Working with Sr EP TSS’s and other staff, develops proficiency and gains necessary certifications to become fully competent in all levels of CRM and AF cases
- Provides engineering, sales, and technical support in response to more complex field inquiries on a 24-hour, on-call basis. Develops thorough command of all CRM and AF products, including the EnSite System related product and technical knowledge, cardiac mapping and ablation techniques, trends and player
- Exercises independent judgment in planning, organizing and performing work
- Bachelors degree in Bio-Medical Engineering or related field required
- Requires SJM Brady, Tachy, CRT, Ensite, and EP certification within 12 months of hire date
- A minimum of two plus years’ increasingly responsible experience in the cardiac pacing and related industries. Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures
- Demonstrated advanced knowledge of cardiac pacing systems is also necessary
- Must apply engineering skills and abilities to interpret and solve complex pacing ECGs
- Must have the ability to concentrate on detail and work independently
- Placement into this position requires written approval by the Area Vice President (AVP)
27
Technical Services Specialist Resume Examples & Samples
- Provide Tier II end user support including support for call center support and Executives staff members, with software and hardware configuration issues
- Deploy desktop, laptop, printer and mobile devices and troubleshoot identified problems
- Assist with provisioning and termination of user and mobile device accounts
- Assist Facilities team with support and maintenance of conference room technologies
- Responsible for additional tasks as assigned by IT management
- Complete all activities in accordance with approved SOPs and IT guidelines
- Evaluates new desktop software technology and management tools. Experience with SCCM 2012 for software deployment in a Microsoft Windows desktop environment. Experience with Service Now ticketing system
- Sets up for and technical support for presentations using multimedia equipment such as laptops and projectors, and wireless projection devices
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
- Installs and supports various business applications
- Participates in the development and maintenance of departmental procedures
- Must be able to work across multiple sites within the Waltham area
- Associates Degree (or equivalent) in Electrical Engineering, Computer Science, Information Systems, or other related field or equivalent experience
- Previous experience in supporting desktop systems and mobile devices
- Excellent troubleshooting skills and good problem solver
- Technical proficiency in the following areas: Windows desktop operating systems, Microsoft Office applications, Service Now support ticketing systems, Bomgar, SCCM 2012, desktop/laptop software installations
- Knowledge of iPad, iPhone and iOS systems
- Knowledge of Microsoft technologies
- Basic understanding of network security and architecture
- Knowledge of any of the following is a plus: Windows Server Operating Systems, Active Directory, Cisco VoIP phones, DNS, DHCP, TCP/IP
- Service-oriented
28
Technical Services Specialist Resume Examples & Samples
- The Technical Services Specialist (TSS) will be part of the Technical Service Group in the Optitex NYC office
- The TSS will be responsible for conducting demos of all Optitex software products (O/Dev, O/Pro & O/Sel) primarily for small-medium sized prospective customers. The demos will almost always be conducted remotely, over the internet, although may, in rare instances, be conducted on site at the customer as well
- The TSS will also be responsible for conducting training on all Optitex software products primarily to users in small-medium sized customers. These trainings will mostly take place remotely, over the internet, but may sometimes take place on site at the customer
- The TSS will be responsible for generating 3D Content that is needed for pre or post sales engagements with customers, using Optitex 3D system
- The TSS may be required, on occasion, to work with the local Support team to answer support tickets from Optitex customers in the US
- Relevant undergraduate degree (Fashion Design, Merchandising, Technical Fashion Design)
- Experience in technical design role at fashion brand/retailer
- Knowledge of pattern design and technical garment construction
- Experience in teaching/training others in using software
- Experience using 2D CA Experience with 3D software - advantage (Optitex preferred)
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Technical Services Specialist Resume Examples & Samples
- 60% - Sales Support & Training: Activate, train, and support Dairy, Beef, and Additive sales teams to enhance confidence and engagement of go-to-market teams and customers. Educate and train sales and technical teammates on selected nutritional additives, their science, application, and value for customers. Participate in the sales process, with technical presentations and exchanges with key customers, when required
- 15% - Technical Leadership: Engage with Dairy, Beef and additive SMT teams to define and develop technical aspects of go-to-market value packages, including products, tools, and services. Develop and deliver clear, value-based, technical information to support the confidence, and application success of customers
- Master’s degree in Ruminant Nutrition or closely related field
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Technical Services Specialist Resume Examples & Samples
- Individual must possess superior working knowledge of at least one product line and skilled in all product lines
- Individual must be skilled in basic ASTM, AASHTO, and state DOT testing procedures applicable to our complete product line
- Person must be knowledgeable in product related specifications and finished products. Good math and computer skills
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Construction Technical Services Specialist Resume Examples & Samples
- Development and issue the six (6) week look-ahead (6WLA) schedule to facilitate front line execution
- Produce the construction weekly work plan, generated from the 6WLA, as well as subsequent status reports at the end of each reporting week
- Interface with Construction Supervisor, Project Controls and subcontractors to facilitate updates to the Construction Execution Plan. Monitor site construction to ensure compliance with Weekly Work Plans
- Monitor and facilitate subcontractor compliance with the Subcontractor Execution Plans and detailed Weekly Work Plans
- Approximately of two (2) years’ experience in construction with an emphasis on the Construction Planning
- Preferably a degree in Engineering or Construction Management
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Technical Services Specialist Resume Examples & Samples
- Managing, understanding and resolving 2nd line support requests from clients via email and telephone for our primary software product using a CRM tool
- Undertake timely investigations of raised service requests in line with set targets
- Communicating with and supporting Technical Services Manager in day-to-day operation of support team as well as 1st and 3rd line teams
- Communicating with clients to ensure full and joint understanding of the query, issue or request at the same time as keeping the client updated on progress and ensure resolution fully meets their needs
- Use the relevant in-house systems to log, update and track client requests through to a satisfactory resolution
- Take accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the highest quality standards
- Delivery of excellent customer service is vital, communicating with stake holders at all levels to overcome complaints and enhance relationships
- Working closely with all team members and assisting across all areas of the business, you will grasp a variety of challenges on a daily basis
- Take instructions from the Senior Technical Service Specialists
- Experience in a 1st/2nd Line Support role dealing with users at all levels within software support
- Experience of working with SQL or MySQL databases is also greatly advantageous
- Experience of working with an oracle based CRM tool such as Siebel
- Ability to liaise with 3rd party suppliers and effectively manage escalation processes
- Microsoft Office (including Advanced Excel)
- Strong data importing, extraction and case management skills
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Technical Services Specialist Resume Examples & Samples
- Associates degree in technical field such as; Chemistry, Chemical Engineering or Process Technology; in lieu of degree 5 years of experience in Chemical Manufacturing environment
- Minimum 2 years in Chemical Manufacturing environment
- Bachelors degree or advanced degree in Chemistry, Chemical Engineering or Process Technology preferred
- Experience in technical support for industrial and hazardous chemical products
- Ability to work in a cross-functional organization
- Strong business-to-business understanding
- Strong written and presentation communication skills
- Strong relationship management
- Proven self-starter, ability to work effectively independently and as part of a team
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Technical Services Specialist Resume Examples & Samples
- Provide technical assistance to Maintenance Control and all Maintenance departments on AOG or problem aircraft
- Provide technical assistance to the Engineering group as required
- Monitor maintenance flight logs, engine condition (Technical Service-Powerplant), delay/cancellation reports, TRAX Recurrent Item and MEL/CDL usage to identify any technical problems and/or recurrent technical issues
- Initiate suggestive corrective action in coordination with Maintenance Control and/or Line Planning. Set appropriate priority for work to be accomplished
- Perform on-site technical assistance as needed on AOG or problem aircraft
- Monitor reliability sources, maintenance flight logs, delay/cancellation reports to identify repeat problems concerning ETOPS Significant Systems
- Other duties as assigned by Manager of Powerplant Engineering
- Embody the Alaska Spirit and conduct oneself with professionalism, Integrity, Resourcefulness and Caring
- 2 year aviation or technical degree preferred. In lieu of degree, significant levels of experience in aircraft maintenance, technical training, and/or aviation management will be considered
- Minimum 8 years of airline maintenance experience troubleshooting airplane or engine systems and subsystems required. Candidates with strong OEM background in Powerplant, Systems, or Powerplant will be considered in lieu of maintenance experience
- Must have strong background in 737 Classic and 737NG airplane systems and components (Powerplant and Systems) or strong background in CFM56 engines and components (Powerplant) required
- Knowledge of FAA regulations, operating policies and procedures preferred
- Excellent professional skills to support leadership responsibilities during out-of-office periods for the Manager of AOG Engineering/Tech Services preferred
- Strong analytical and problem solving skills required
- Excellent communication skills, both verbal and written preferred
- Must be able to meet assigned project deadlines with self-directed decision making confidence preferred
- Able to work any shift as required
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Senior Technical Services Specialist, EP Resume Examples & Samples
- Acts as the most senior technical interface between the medical community and the assigned regional office
- Provides engineering, sales, and technical support in response to the most complex field inquiries on a 24-hour, on-call basis. Demonstrates a thorough command of all CRM and AF products, including the EnSite System related product and technical knowledge, cardiac mapping and ablation techniques, trends and player
- Provides regional CRM implant and AF procedural case coverage
- Provides additional back-up support to CRM and AF Sales Representatives in the following areas
- Sales support
- Regional training seminars
- Clinical studies/data collection
- Trouble Shooting; and,
- New product in-service training to physicians, nurses and sales representatives
- Mentors and provides leadership for less experienced EP TSSs and CRM TSSs
- Coordinates AF case coverage with supervisor and FCEs
- Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence
- Performs related functions and responsibilities, on occasion, as assigned
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Technical Services Specialist Resume Examples & Samples
- Contacts and maintains communication with vendors to request original and updated RMIF forms through TraceGains. Ensures completeness and accuracy of information received. Works closely with procurement and R&D to ensure requests for RMIF and other vendor information are timely
- Manages all JBSS product specifications in QAD across all customers and all channels. Manages product specifications in customer owned databases where applicable
- Finalize the review and approval of all the finished good items information across all the databases
- Organizes, maintains, sorts, and updates all technical services documentation coming into Trace Gains
- Assists in the revision of, as needed, ingredient statement and specifications for all branded and private label products to comply with federal, state, customer, and company food labeling regulations and requirements
- Enters technical services data into QAD and Product Vision for raw material data
- Maintains Product Vision database by adding/updating raw material information
- Assists in the preparation of samples for nutrition testing (track productions, collect samples, etc.)
- Assists with other projects as assigned involving raw materials, vendors, and customer requests
- Responsible for manufacturing, distributing, and consistently maintaining safe and quality food by following good manufacturing practices, allergen controls, food defense, HACCP, SQF, and regulatory requirements
- Aware and accountable for maintaining and documenting preventative controls necessary to ensure food safety and quality
- Responsible for partnering with others, sharing knowledge, skills, and information within assigned team and across functional areas
- Responsible for enhancing technical and functional competencies, as well as professional and leadership development
- Bachelor's degree in food science, food technology, or related field preferred
- Minimum three years experience in quality assurance, product development, or technical services (regulatory, labeling, product specification development, formula development, Kosher coordination) in the food industry
- Demonstrated ability to manage technical projects
- Highly proficient in utilizing computer software (Microsoft Office, Product Vision)
- Capable of positively interactive with other employees, customers, and upper management
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Senior Technical Services Specialist Resume Examples & Samples
- Use category expertise and direct customer relationships to identify and execute new business development projects with meat and convenience foods manufacturers
- Identify and communicate market trends that align with business strategy and capabilities
- Hunt for new opportunities aligning customer needs and market drivers with our capabilities by developing deep relationships with customers and providing technical credibility that drives differentiation and innovation
- Present technical information to public forum (Webinar’s, industry functions and associations, short courses, etc.)
- May act as a technical representative for Cargill Texturizing Solutions and may represent Cargill on Enterprise level as the primary technical tag to a Cargill customer
- BS in Food Science, Food Technology, Food Chemistry, or Chemistry degree with a focus on meat science
- Travel is up to 50%
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Technical Services Specialist Resume Examples & Samples
- 30% -Advise and support customers in application projects for Cocoa products
- 30% - Build strong relationships with customers and provide insights & technical support via visits to the customers
- 15% - Assist in the planning and execution of innovation-based growth in line with Business Unit direction
- Responsible for converting customers’ requirements and projects into commercial sales
- 15% - Support customers in product development. Initiate new product developments based on customers’ requirements
- 10% - Organize seminars, trainings and presentations for customers on cocoa processing, applications and new product development
- Bachelor’s degree in preferably Food Technology
- Minimum 5 years of working experience in the food industry
- Minimum 2 years of working experience, dealing directly with customers
- Must be able to converse, read and write well in English
- 5 years working experience working in the food industry, preferably Cocoa
- Alternative experiences may include working in the oil & fats, dairy, sweeteners, confectionary and drinks industries
- Knowledge of quality system is added advantage
- Good presentation & eloquent aural skill
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Technical Services Specialist Resume Examples & Samples
- High School diploma (U.S.) or equivalent and/or
- Technical Certification (e.g. Microsoft, ITIL, etc.) and/or
- Experience (1-3 years) in similar role
- Provide end-user support for applications and systems
- Troubleshoot hardware and software problems including network/desktop and laboratory systems
- Administer and maintain production, manufacturing, and lab network resources
- Provide end user education
- Implement IT projects and assist in systems documentation, organization, testing, and auditing
- Experienced working in a GMP environment is desirable
- Knowledge of security best practices
- Recommend technical solutions and improvements
- Basic understanding of commonly used network protocols (TCP/IP, SMTP, SNMP, etc.)
- Ability to manage technical issues and root cause analysis across various platforms and tools
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Associate Technical Services Specialist Resume Examples & Samples
- B.S./B.A
- Proficient with the use of basic hand tools
- Proficient in the use of PC software applications including Microsoft Office
- B.S./B.A. in a technical, scientific, or medical related field
- 2+ years of work experience in a clinical/technical setting
- Experience in networked computer environments and operating systems (DOS, UNIX preferred)
- Solid aptitude for using mechanical and electronic devices
- Prior technical service, support and training experience
- Experience in conflict management
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Associate Technical Services Specialist Resume Examples & Samples
- Responsible for providing customer support at the times required by the business and defined by the weekly staffing schedule. The patient call center service provides support Monday-Friday 8 am – 5 pm. (CST)
- Document all customer contacts utilizing the current procedures/work instructions for data collection and reporting
- Responsible for understanding and following corporate and functional business unit procedures as well as technical guidance documents
- Must complete all required training on time
- Responsible for escalating any identified gaps in process or product information necessary to respond to customer contacts
- Provide accurate technical and non-technical information to callers as well as cross-functional and international partners within Medtronic
- Perform other job related functions as requested by the business
- 1+ years of working experience
- Neuromodulation and cross business product knowledge
- Medical Device product knowledge
- Knowledge of FDA/GMP/MDR device regulations
- Able to answer phone for eight to ten hours per day and operate a computer and telephone
- Able to lift/carry 20 pounds, sit/stand/walk for 8-10 hours per day
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Technical Services Specialist Resume Examples & Samples
- Bachelor's degree or equivalent with 2 to 4+ years relevant experience required. Bachelor’s degree in Production, Sourcing, Business, or related preferred
- 2-4 years of retail production, sourcing, supply chain management, or related business
- Strong busines acumen
- Problem-solving abilities and strategic thinking
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Event Technical Services Specialist Resume Examples & Samples
- Two year associate art degree from accredited junior or community college (or equivalent experience*) with 3-5 years experience in commercial AV firm, corporate media department or IT department, specializing in electronic video communications or meeting support. (*Four additional years experience in commercial AV firm or corporate media department substitute for the two-year degree)
- Demonstrated effective project management style with the ability to coordinate multiple small to mid-level audio visual and video teleconferencing projects. Demonstrated ability to communicate effectively with all levels of management, including executives
- Demonstrated advanced knowledge in videoconferencing installation, set-up, operations and troubleshooting with understanding of communications and IP networks operation
- Demonstrated advanced knowledge of audio, video, data projection and lighting equipment operation, including configuration, troubleshooting and maintenance and repair
- Ability to handle stressful situations, remain calm and make good decisions quickly in a rapidly changing environment
- Demonstrated ability to effectively work with a skilled technical team
- Familiar with computer hardware and software including Word, Excel, PowerPoint and Access and Video Conferencing system configurations
- Have the ability to make minor modification to PowerPoint presentations
- Knowledgeable in computer set-up and operation
- Previous experience with Crestron Control Systems
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Technical Services Specialist Resume Examples & Samples
- Maintain 100% uptime of all IMAX theatres through preventative and emergency servicing
- Reduce the number of lost shows by quickly responding, analyzing and correcting problems over the phone and proactively during site visits
- Track parts exchanged and ensure that parts are returned from the client within the contractual obligations of the warranty
- Prepare periodic reporting on the theatre roster
- Dedication to concise and timely reporting of service activities and closure of the reports
- Attention to detail and verification of information in the Technical Services Theatre Information database
- Timely administrative reporting
- Train and develop IMAX projectionists/operators
- Be available to travel worldwide, or to change travel plans, on very short notice
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Technical Services Specialist, EP Resume Examples & Samples
- Requires Abbott Brady, Tachy, CRT, Ensite, and EP certification within 12-24 months of hire date
- Requires HRS certification
- Must apply engineering skills and abilities to analyze complex pacing ECGs
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Senior Technical Services Specialist Resume Examples & Samples
- Provide highest tier of technical support to effected Toshiba and dealer service personnel via on-site, phone, or other means
- Travel to regional, dealer or customer locations to observe, obtain technical data, and resolve high-level technical issues
- Analyze performance of all products and provide management with related reports
- Provide recommendations to management regarding process improvements
- Conduct and manage test for the resolutions of technical issues on released products for hardware, software, image or solutions
- Develop detailed reports regarding serviceability, reliability and expectations
- Test and demonstrate technical expertise on the new product functionality as required for field support
- Create Application Notes or other technical articles to be used by the field (Sales and Marketing as well as Service) for implementing the new functions
- Determine binding decisions regarding the functionality, serviceability and reliably of the product and countermeasures
- May be required to interact with related departments with regards to the development of Technical Bulletins and TechNet articles
- Generate and analyze of technical reports as needed
- Associates Degree or equivalent
- 5 years increasing responsible technical experience within the electromechanical and connectivity functionality of EID product
- Must have hands on experience with combination of mechanical and software analysis, and project development
- Proven written and verbal communication skills,
- MSCP or equivalent level of network/computer knowledge required
- Computer skills are required
- Ability to travel which may be 10% of the time
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Technical Services Specialist Resume Examples & Samples
- Lead the execution of specifications and products to assure orders meet specified quality and delivery and to minimize total cost
- Oversee requests for information used for product quotations, proposals, and costing processes
- Collaborate with cross-functional teams, including merchandising, logistics, planning, and suppliers to execute technical services strategies
- Negotiate with suppliers to meet quality, delivery, and cost objectives
- Identify opportunities and implement action to achieve efficiencies, quality, and margin goals
- Execute the product development process
- Bachelor’s degree in Production, Sourcing, Business, or related
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Technical Services Specialist B Resume Examples & Samples
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations
- Coordinate with staff at various levels within the Company and with vendors and consultants as directed
- Ability to effectively present information and respond to questions from groups of managers, customers, trainees and the general public
- Assist Information Services team with local and remote Windows support
- Design, install, configure, and troubleshoot systems as directed
- Ability to interpret an extensive variety of technical instructions in mathematical, diagram, written and/or verbal form and deal with several abstract and concrete variables
- Knowledge of current business practices and accounting principles used within the Pork Industry
- Provide after-hours support and project work as needed
- Other duties within the department as assigned
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Technical Services Specialist Resume Examples & Samples
- Provide direct phone consultation (100%) on Cardiac Rhythm Heart Failure products (implantable and external) that is accurate, thorough, timely, and tailored to the customer’s needs. This service is provided 7 days a week/24 hours a day, which is shared among other consultants
- Document and report all customer issues and product problems in the technical database
- Maintain high level CRHF product knowledge and related device therapy systems through continuous training and educational programs (e.g. seminars, self-study programs, workshops, literature review)
- Maintain communication networks across business units, and other related business operations, key legal and regulatory functions
- Utilize technology and systems required to support job function (e.g. PC computer systems, iPad and Android tablets, MS Office/Outlook, cell phones, pagers, phone systems, etc.)
- Expand related device therapy and diagnostic concept knowledge and device systems through continuous self-study and educational programs and training workshops
- Using Medtronic and industry publications research issues and remain current on new products and systems, new techniques, and new indications for devices
- Maintain an active participant role on department teams
- BA/BS Degree in Engineering, Applied Sciences
- 4 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and the clinical use of the product
- 5 years of clinical, field, or industry experience
- 2 years experience with device regulations (e.g. - FDA/GMP/MDR)
- CRHF implant/follow-up experience
- 2 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and/or the clinical use of the product
- 1 year in a regulated industry (e.g. – FDA/GMP/MDR)
- CRHF implant/follow-up observation
- CRHF product knowledge
- Post graduate credits
- General knowledge of electrical concepts
- Demonstrated strong customer service skills
- Demonstrated strong analytical/problem solving skills
- Demonstrated strong time management and organization skills
- Demonstrated strong computer application skills
- Demonstrated leadership and mentoring skills
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Senior Technical Services Specialist Resume Examples & Samples
- Provide direct consultation on CRHF Diagnostic and Monitoring products that is accurate, thorough, timely, and tailored to customer needs
- Document troubleshooting using the prescribed call documentation application
- Maintain a high level CRHF/Diagnostics product knowledge through continuous training and educational programs (e.g., seminars, self-study programs, workshops, literature review), and interaction with health care professionals and field personnel
- Develop networks across business units, and other related business operations, key legal and regulatory functions, engineering and Medtronic field personnel
- Utilize technology and systems required to support job functions (e.g., PC computer systems, MS Office/Outlook, cell phones, ACD phone systems, etc.)
- Review written documentation in the form of Standard Letters, technical manuals, training information
- Using Medtronic and industry publications research issues and remain current on new products, new technology, and other related topics
- Play an active role within department teams providing information related to Diagnostics and other Connected Care and diagnostic equ
- BA/BS Degree in Engineering, Applied Sciences, or Health related field
- 4-7 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and/or the clinical use of the product
- 1 – 3 years implant/follow-up experience or equivalent
- 1 – 3 years Supervisory or Team Leader experience
- Specific knowledge of the cardiovascular system
- Cross product business knowledge
- General knowledge of computers, electronic equipment, troubleshooting
- MA/MS/PhD
- Higher level technical or clinic knowledge on Medtronic or CRHF related products
- 1 – 3 years device implant/follow-up experience or equivalent
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Technical Services Specialist Resume Examples & Samples
- BS in Reliability Engineering, Systems Engineering
- 2 years experience in Cardiac Rhythm Heart Failure field
- General knowledge of the cardiovascular system
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Senior PGD Technical Services Specialist Resume Examples & Samples
- Provides full-time technical support to the operations and business unit personnel
- Performs system testing and documentation to critical systems during significant changes and/or upgrade
- Analyzes and identifies the root cause of - and implements comprehensive technical solutions to - complex application deficiencies and system issues
- Provides technical leadership in the functional specification, design and implementation of new (as well as enhancements to existing) security center applications and tools
- Develops new (and improves existing) processes with goal of increasing productivity, reducing risk of system failure, promoting efficiency in work flow, and meeting or exceeding the key operational performance targets
- Establishes, documents and maintains procedures and guidelines related to the day-to-day operational support provided to the operations and business unit personnel
- Quality Tools and Techniques
- Effective Verbal Communications
- Safety Policy and Practice
- Bachelor's - Engineering
