Field Services Technician Resume Samples
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Field Services Technician Resume Samples
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MG
M Gulgowski
Mitchel
Gulgowski
1338 Boyle Alley
Philadelphia
PA
+1 (555) 337 1830
1338 Boyle Alley
Philadelphia
PA
Phone
p
+1 (555) 337 1830
Experience
Experience
San Francisco, CA
Field Services Technician
San Francisco, CA
Moen-Bechtelar
San Francisco, CA
Field Services Technician
- Relies on instructions and pre-established guidelines to perform the functions of the job and makes in-field repair decisions
- Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support
- Provide network and remote connectivity (hardware/software) support
- Works with software personnel, systems personnel and customers to develop and demonstrate system(s)
- Collect performance information and perform maintenance activities in order to prevent damages
- Providing assistance with large scale system and architecture implementation and operational support
- Work order Management
Boston, MA
IT Field Services Technician
Boston, MA
Hagenes-Kutch
Boston, MA
IT Field Services Technician
- Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
- Serves as the IT liaison to end users and provides desk side and remote technical assistance to end users during and after regular business hours due to an emergency, or in support of special business projects and initiatives
- Supports the continuous improvement culture of the company and IT department through the identification of potential process/procedural improvements and/or participation on cross functional/regional teams
- Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users
- Perform and/or help support Tier 1, 2 & 3 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc
- Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers
- Assists in the management of asset inventory
present
Boston, MA
Field Services Technician Seoul
Boston, MA
Balistreri, Grimes and Kshlerin
present
Boston, MA
Field Services Technician Seoul
present
- Troubleshooting network connectivity (firewalls, and proxies)
- Knowledge of network circuits (T1/E1, DS3, OC3, MetroE)
- Knowledge of router hardware installation and networking topologies
- TCP/IP, Subnetting, and various routing protocols
- Broadcasting Communication Engineer or Industrial Engineer
- Administrative transactions
- Arranging delivery and removal of equipment
Education
Education
Bachelor’s Degree in Electronics
Bachelor’s Degree in Electronics
Clark Atlanta University
Bachelor’s Degree in Electronics
Skills
Skills
- Able to apply knowledge of high availability system environments, if applicable
- Knowledgeable on cable locate procedures and how to use a buried cable locator
- Exposure to and/or knowledge of cable color-coding and methods for bonding and cleaning cables
- Ability to maximize systems availability as a technical specialist highly trained in heterogeneous data center environments
- Strong problem solving skills, the ability to make decisions with some latitude and the ability to organize and prioritize work base on established guidelines
- Develop basic knowledge of change management process and tools
- Able to demonstrate good oral, written, and telephone communication skills
- Able to apply basic management skills in planning, problem solving, solution innovation, analysis
- Able to maximize systems availability in standardized customer environments
- Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group
15 Field Services Technician resume templates
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1
Field Services Technician Seoul Resume Examples & Samples
- Fluency in Korean and English are a must
- Knowledge of router hardware installation and networking topologies
- Experience with WAN/LAN infrastructure (cabling, structured cabling, and media connections)
- Experience and knowledge of computer hardware installation and troubleshooting (PC, Monitors, Keyboards, peripherals)
- Welcome for the below license holder
- Information Communication Engineer or Industrial Engineer
- Raido Telecommunication Engineer or Industrial Engineer
2
Field Services Technician Resume Examples & Samples
- May hold entry level certification(s) in field of work
- Typically, 3-5 years of working experience in related fields
- In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory
- Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group
- Ability to resolve or assist in the resolution of complex Customer problems
- Able to apply knowledge of high availability system environments, if applicable
- Able to apply skills in project management, analysis, scheduling and controlling
- Ability to build and maintain relationships with customers, peers, and support partners
- Able to understand Customer system environments with associated business needs
3
Field Services Technician Resume Examples & Samples
- Experience with Microsoft Windows OS, Active Directory, HP Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting
- CompTIA Security+
- HP Certified Professional Exam – Servicing HP Desktops, Workstations, and Notebooks
- NMCI experience or knowledge preferred
- Excellent customer service / customer interaction skills
4
Field Services Technician Resume Examples & Samples
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates
- Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support
- Performs general maintenance tasks, troubleshoots, and prepares computer systems and peripheral equipment
- Performs basic computer hardware and software installations
5
Field Services Technician Resume Examples & Samples
- Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment
- Troubleshoots general problems under direction of a higher level of support
- Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment
- Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
- Ability to travel and a valid driver’s license with a satisfactory driving record
- May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred
- May interact with customer responding to technical questions or request for information
- Wireless networking experience preferred; POS, retail network or fiber optic cabling experience a plus
6
Field Services Technician Resume Examples & Samples
- Minimum of 1 year(s) in a field environment supporting multiple retail client locations
- CompTIA A+ Certification required
- OEM Certifications desirable
- McAfee Antivirus 8.8 or comparable antivirus software experience
- Laptop / Desktop hardware break-fix experience
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
- CompuCom supports Employment Equity and Diversity**Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit www.compucom.com
7
Field Services Technician Resume Examples & Samples
- Corrective Maintenance Execution
- Site Facility Management
- Site Information Management
- Third party supervision
- Service Activation / Deactivation - On-site
- Preventive Maintenance Execution
- Spare part handling
- Physical Site Access Management
- Work order Management
8
Field Services Technician Resume Examples & Samples
- TCP/IP, Subnetting, and various routing protocols
- Troubleshooting network connectivity (firewalls, and proxies)
- Knowledge of network circuits (T1/E1, DS3, OC3, MetroE)
- Broadcasting Communication Engineer or Industrial Engineer
9
Field Services Technician Resume Examples & Samples
- 2 years field experience, valid state issued drivers license and insurance
- Experience with the installation, troubleshooting, repairing and/or replacing of the low-voltage cabling and peripheral devices, Mobile Point of Sale (MPOS) systems and networked wireless printers
- Knowledge of hard-wired and wireless devices: Routers, Switches, Firewalls
- Awesome communication skills for responding to customers questions, problems, and requests to resolve issues with the ability to translate technology issues into layman terms
- Kind and polite attitude with a willingness to "go the extra mile"
- And most of all...you LOVE making customers happy!
10
Field Services Technician Resume Examples & Samples
- Identifies, researches, and resolves technical problems at client’s site
- Provides Hardware / POS Systems and Peripherals repair / support, including direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion
- Documents, tracks and monitors the problem(s) to ensure a timely resolution
- May involve use of problem management databases and help desk systems as a mobile user
11
Field Services Technician Resume Examples & Samples
- Field experience in technical environment where troubleshooting and customer relationship is a priority
- Able to prioritize, organize work, and meet deadlines
- Able to multitask, provide direction and address service request issues
- Strong computer skills with MS Office, Oracle and ability to learn other software applications
- English (fluent) language skills
- Ability to travel as needed ~ 50% of time
12
Field Services Technician Resume Examples & Samples
- Support all instrument related technical service activities including parts refurbishment, instrument validation, inspection, troubleshooting, repair, performance testing, customer communications, project assessment, project execution, administration duties and telephone customer support
- Perform water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis
- Perform diagnostics testing, enact repairs, and perform test and calibration routines on the instruments to which assigned, observing all applicable safety procedures
- Collect performance information and perform maintenance activities in order to prevent damages
- Demonstrate proficiency performing all test and calibration routines required in the Factory / Field Service QOIs, as well as procedures for on-site services and Database management
- Maintain familiarity with all test and calibration routines required in the service process, as well as procedures for issuing calibration certificates, and perform these routines as needed
- Provide extensive equipment support and general hardware and software support
- Responsible for moderate level mechanical, electrical and process related troubleshooting on chemical feed and water treatment equipment
- Maintain inventory of spare parts stock
- Perform administrative functions; such as, ordering materials, preparing job status reports, preparing reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
- Prepare timely and accurate technical reports for internal records
- Accurately account for all inventory transactions associated with the repair process
- Generate customer deliverable's, i.e. repair letters, calibration certificates, etc
- Collect payment information and generate shipping and billing paperwork
- Keep up to date with all Factory / Field Service Repair Quality Operating Instructions (QOIs) pertaining to this position, including all applicable safety procedures
- Understand Installation Qualification, Operating Qualification, Performance Qualification requirements to meet customer requirements and expectations
- Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle if required and comply with all GE Environmental Health and Safety (EHS) policies
13
Field Services Technician Resume Examples & Samples
- A minimum of an Associate’s Degree in Electrical Engineering Technology, Electronics or Biomedics is required; a Bachelor’s degree is preferred
- Experience in the related field highly desirable
- Experience in the healthcare industry, within the Medical Devices and Diagnostics (MD&D) sector is preferred
- Fluency in English and Spanish is required
- Computer literate required (Microsoft Office and Computerized Maintenance Management System, CMMS)
- Ability to work with hand tools is required
- Availability to travel up to 50% within Puerto Rico and the Caribbean is required. Must be willing to work on-call shifts.Selling
14
Field Services Technician Resume Examples & Samples
- Two year college AA degree in electronics, or equivalent, in electronics, and/or related technical school,
- Minimum of six years’ experience as an bench or field electronic technician
- Good understanding of electrical and electronic theory
- Proficient with multiple type of electronic test equipment
- Mechanical proficiency with hand and power tools
- Ability to create technical manuals and charts using Microsoft Word and Excel
15
Field Services Technician Resume Examples & Samples
- Travel will be required to store locations for equipment installs, some out of town and includes overnight stays and at other times the travel would be to the Division service center
- Internal or external experience with technology systems and hardware
- Strong sense of urgency and business orientation
- Able to work independently but also a strong team player
- Able to follow written and verbal instructions
16
Field Services Technician Resume Examples & Samples
- Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers
- Extensive driving required for some Zone Service Areas
- High school graduate, BA/BS degree preferred or 3+ year’s technical/training/hardware certifications preferred
- Information Technology project implementation exposure with 5+ year’s technical systems and 2+ years of technical support experience
- 2+ years retail business experience preferred
- 2+ years experience with retail store systems, technology systems and hardware preferred
- 2+ years experience with installation and configuration of desktop and peripheral technology preferred
- Excellent telephone, customer service and problem solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
- Working knowledge of IT hardware, installation models and Windows, MS Office and related applications
- Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions
- Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
- Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision
- Understanding of how hardware/software systems inter-relate
- Must be able to lift up to 60 pounds of equipment, some twisting and turning with equipment installs
- Must have a good, safe driving record and able to clear DMV check
- Solid mechanical skills
- Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity
- Strong sense of urgency, business ethics, dependability and follow through
17
Field Services Technician Resume Examples & Samples
- Trouble shoot resolution
- Provide network and remote connectivity (hardware/software) support
- High school graduate, BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred
- Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience
- 2+ years’ experience with retail store systems, technology systems and hardware preferred
- 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred
- Must have a good, safe driving record. Must have a vehicle
18
Field Services Technician Resume Examples & Samples
- Maintain service vehicle, including ensuring vehicle is mechanically maintained, re-stocked with supplies and organized
- Installs, move and rearranges jumpers as required, including DEMARC to MDF pair
- Perform needed test on various access methods using a volt meter and a variety of test sets
- Install and route cable for new installations
- Required back-up work as needed within the Installation and Repair department group
- Equipment Installation
- Data Networking
- Computer and Window Applications
19
Lead Field Services Technician Resume Examples & Samples
- Provides assistance to senior field technicians in setting up, installing and initiating the operations and servicing of equipment at field sites
- Provides assistance to senior field technicians performing routine campaigns and installations
- Recommend changes in circuitry or installation specifications to simplify assembly and maintenance
- Develops wiring diagrams and draws layouts of electronic equipment
- Interfaces with customer agency in a professional manner during operational meetings or while supervising a campaign and/or installation of equipment at field sites
- Identifies and analyzes equipment malfunctions and utilizes various maintenance and repair manuals, test equipment, wiring diagrams, schematics, electronic devices and electrical equipment, to rework, repair and maintain equipment
- Maintains records of all maintenance activities in accordance with contractual requirements
- Assists other site technicians in solving unusual problems in the hardware
- Performs general maintenance on all installed equipment
- Performs technical and semi-technical tasks not always electronic in nature
- Builds cable assemblies and Printed Circuit Board (PCB’s) as required
- May serve as Lead and performs other related duties as required
- Assumes additional technical responsibilities as needed. Serves as team lead and assumes additional technical and leadership responsibilities as needed to solve engineering problems or develop improved engineering processes
- *This is a second shift position.***
20
Field Services Technician Resume Examples & Samples
- You have demonstrated strong level of technical expertise and competence in relevant technologies and networks
- You have industry based technical certifications and licensing including but not limited to Cabling, Austel, EWP and drivers licence
- You have demonstrated self-motivation and ability to coach and motivate others
- You have demonstrated effective time management skills with the ability to prioritize daily workloads
- You have strong communication skills, both written and verbal with a high attention to detail
21
Field Services Technician Resume Examples & Samples
- 2+ Years of Systems experience
- Experience with Windows Administration
- Experience with Mobile Devices (smartphones, tablets, etc)
- Experience with Windows XP, 7, 8, 8.1 including basic Office applications (Outlook, Word, Excel, etc)
- Document Enterprise configuration policies, best practices, and physical and logical layout
- Perform maintenance tasks to minimize the risk of outage
- Knowledge of workgroup and/or enterprise server hardware platforms
- Enthusiasm and consistency in performance
- Hardware Experience should include DELL, IBM, Polycom
- Working knowledge of desktop imaging and IP phone setup using I3 preferred
- Experience with MAC devices and platforms preferred
- Bachelors Degree in Computer Science preferred, but not required
- This position is eligible for the Employee Referral Bonus Program #LI-GL1
22
IT Field Services Technician Resume Examples & Samples
- Complete Technical understanding of desktop computer and telephony support. Ranging from basic setups to in-depth troubleshooting, requiring years of training and skills development
- Professional communications with customers, peers and upper management
- Excellent teamwork skills Attention to detail Ability to interpret policy and enforce with customers and partner teams
- Ability to multi-task and prioritize work load depending on ever-changing requirements and volumes
- Complete understanding of MS OS up to Win7 Knowledge of what modules go with each component AS in Computer Science or professional computer engineering a plus, or a minimum of 4+ years I.T. experience required. 901/902 A+ Certification a plus
23
Field Services Technician Resume Examples & Samples
- Highly trained and able to provide maintenance and break-fix services for the covered equipment
- Experienced with AC/DC troubleshooting
- Knowledgeable about and capable of repairing CAT 3, 5 and 6 cables as well as re-terminate
- Must have valid driver’s license
24
Field Services Technician Resume Examples & Samples
- Fulfill requests for new or reimaged computers, peripherals, software, and desk telephones
- Troubleshoot and resolve incidents related to computer hardware, group policy, or Windows or other software configuration
- Troubleshoot and resolve incidents related to mobile device connectivity to the Bose network and synchronization with the Bose email and calendar environment
- Support layer 2 network connectivity, including developing and managing core IDF switch templates, configuring and administering individual ports and switches, and troubleshooting connectivity issues from the MDF to the IDF and from the IDF to the office/cubicle
- Move, add, and change network connections and network-enabled devices, including telephones, faxes, printers, and computers
- Support image development and maintenance activities, application packaging, and patching activities
- Tag, track, and manage approved inventory levels of client assets including computers and mobile devices
- Manage and deploy loaner computer and mobile devices, including responsibility for selection of devices and rate plans
- Adhere to CIS and Field Services processes and policies regarding managing the overall work environment and responding to individual or types of customer requests and incidents
- Document support and service activities in Remedy
- Proactively identify and document process improvement opportunities and supports continuous improvement initiatives
- Participate in testing of new computer hardware, operating systems, images, application packages, and mobile devices as assigned
- Participate in an on-call rotation providing emergency, off-hours response to critical incidents
- Perform additional tasks as assigned related to support and service of the company networking environment and computers, including providing periodic coverage of the CIS Service Desk
- Frequent driving between local offices as required
- 3-5 years of experience in providing hands-on technical support to customers
- At least two of the following three
25
Field Services Technician Resume Examples & Samples
- Provides technical support to customers on operational or maintenance aspects of system equipment, mainly desktop/laptop and printers
- Dispatch break/fix experience
- POS experience a plus
- Ability to work any day of the week
- Ability to drive in the anywhere in and out of the Seattle area based upon need
26
Field Services Technician Resume Examples & Samples
- Sets up and operates all electronic test equipment to maintain, repair, and troubleshoot subassemblies and assemblies
- Reads and interprets complex notes, schematics, parts lists and wiring diagrams
- Assembles or installs equipment or parts requiring complex wiring, soldering or connecting
- Constructs components, subassemblies and systems
- Diagnoses, locates, troubleshoots, corrects and repairs equipment malfunctions requiring moderate to high levels of skill for solution
- Conducts tests and experiments requiring moderate to complex modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates test equipment and records test data
- Utilizes company resources to facilitate design and test requirements
- Builds intermediate level test fixtures
- Gathers, maintains and interprets engineering data including results of tests and analysis, drawings, etc
- Assists in design modifications by compiling, interpreting and presenting data related to designs, specifications, and materials pertinent to equipment under design and test
- Develops information concerning previous failures and modifications
- Formulates solutions to problems found during development
- Generates test data and reports utilizing advanced computer skills including Microsoft Excel, Word, PowerPoint and Visio or AutoCAD
- Determines methods and procedures on new assignments and provides assistance to other technicians as needed
- Works with software personnel, systems personnel and customers to develop and demonstrate system(s)
- Recommends modifications to specifications in association with engineering staff on research and development tasks
27
Field Services Technician Resume Examples & Samples
- Performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC'S and networking/wireless networking
- Provides technical support customers on operational or maintenance aspects of system equipment
- Minimum 1 year of work related experience (experience with Level 1 Helpdesk required)
- A+ certification (required)
- Exposure to printer break/fix (Lexmark is a plus)
- Experience with POS, Register and other retail It systems (a plus)
- Exposure to field services dispatching in the past
- Possess your own vehicule (with valid driver's license)
28
Field Services Technician Resume Examples & Samples
- Support 10 stores on a weekly basis, on a set route each week
- Address problems reported to helpdesk via ServiceNow or from onsite clients
- Close ServiceNow tickets related to problems and preventive maintenance
- Manage truck part stock and maintain inventory, order equipment as needed during store visit(s)
- Proven 1 year field service experience
- Ability to troubleshoot, test, repair and service technical equipment and cabling
29
Field Services Technician Resume Examples & Samples
- Complete accurate reports of each visit, detailing all work carried out, dates and times of attendance and other recommendations and observations appropriate to the scope of each visit. Ensure that a copy of the report is presented to the clients at the end of the visit
- Provide field quotations for customers for repairs and improvement opportunities, and ensure efficient turn around of quotes and completion of work. Provide cover during times of absence/holiday and other duties as appropriate
- Maintain operability of PC and software
- Supervise and advise Engineers of a lower grade, as requested
- Use Company Computer to review and respond to email and requests on a daily basis
- Timesheets and paperwork to be completed in a timely manner by the end of each visit
- Form part of the 24 hour call out rota
- Meet with client before leaving site to handover reports, gain signatures and discuss any remedial works that may be required
30
Field Services Technician Resume Examples & Samples
- Ensuring the effective and timely execution of complex installations, maintenance and repairs on customer installed base
- Identification of new opportunities while attending customer sites to promote Services growth
- Undertaking of Small works projects including cost effective and efficient design of BMS HVAC controls systems
- Supervision of, and in some cases preparation of fundamental specification, programming, commissioning, final tuning of HVAC controls
- Accurate and timely provision of basic architecture to estimators and estimation support
- Providing engineering and commissioning assistance on projects as required
- The ability to own and follow through on commitments to completion
- Tertiary or trade qualifications in mechanical, electrical or electronic discipline
- Possession of a valid New Zealand full electrical registration as well as an EWRB practicing license
- Solid working knowledge of computers, operating systems and associated peripherals
- Sound working knowledge of HVAC systems and associated plant / control systems and philosophies and an understanding of power and control systems
- Demonstrable success with best practice commissioning of HVAC systems
- Sound commercial acumen, experience in cost monitoring & control, quality control, subcontractor management and designer management
- Your fluency with English (verbal & written) and clear verbal articulation will be commensurate with a professional customer orientate service organization
- Proficient with MS project CAD, Visio as well as Word and Excel
- Must hold a valid unencumbered driving license
31
Field Services Technician Resume Examples & Samples
- 2+ years retail business experience
- 2-4 years IT/Technical training post high school, includes Operating Systems and hardware certifications
- Able to have flexible work schedule
32
Field Services Technician Resume Examples & Samples
- Train and support contractor installers to maintain installation quality standards
- Assist in the development and maintenance of technical drawings and documentation
- Assist in product prototyping and release
- Monitor and report on the status and progress of work to the National Installation and Service Manager
- Co-ordinate issue resolution of customer vehicles with the Technical Support team and Manager
- Oversee and Install a variety of Navman Wireless equipment in various types of motor vehicles
- Diagnoses minor communication system problems, and repair or replace malfunctioning equipment, in conjunction with the support team
- Previous experience in the installation and support of mobile fleet electronics ( e.g. mobile radio / AVL solutions )
- Experience with Windows applications, hardware and software products
- Ability to fully understand, repeat and document problems to assist the engineering team
- Flexibility and ability to understand/learn new languages, technologies and tools
- Methodical diagnostic skills
33
IT Field Services Technician Resume Examples & Samples
- Minimum 5 years of demonstrable ‘hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
- Excellent customer service skills with ability to interface at all levels of the organization
- Ability to work independently and perform in a collaborative, team based environment
- Previous IT infrastructure experience in Airline/Airport environment is a plus
34
Field Services Technician Resume Examples & Samples
- Responds to help desk calls, deploys, diagnoses and resolves desktop hardware and software issues
- Completes and/or reviews order forms and reports for all hardware and software
- Maintains a flexible work scheduled including evenings, weekends, holidays and on call rotation
- Updates LANdesk with accurate inventory informaiton
- Installs required software before system deployment
- Installs, troubleshoots, repairs, maintains, and upgrads all hardware and equipment
- Trains users on systems and programs
- Completes all required company trainings and compliance courses as assigned
- A minimum two (2) years of experience in the information technology field required
- No supervisory experience required
- Computer proficiency in Microsoft Word, Excel and Outlook
- Proficient in time management; the ability to organize and manage multiple priorities
- Ability to take initiative and effectively adapt to changes
- Able to establish and maintain a cooperative working relation
35
Field Services Technician Resume Examples & Samples
- Install & Integrate HP PageWide Plotters
- Install & Integrate Oce PlotWave & ColorWave Plotters
- Provide on-site support for Remote National Support Team
- Be willing to meet all client deadlines by working overtime if needed
- Technical ability to troubleshoot hardware issues, and resolve those issues
- Customer-facing, Customer Service oriented
- Able to coordinate multiple service events
- Update Service Dispatch Portal (Fleet Manager)
- 5+ Experience as a Field Service Technician
- HP and/or Canon/Oce' Certifications a plus!
- Experience in with a Large Format Plotter, Engineering Drawings Operator
- Must pass Background Check and Drug Screen
36
IT Field Services Technician Resume Examples & Samples
- Microsoft/Windows Operating Systems
- Network Troubleshooting experience
- Minimum of Associates degree in an IT related field
- In lieu of a degree, 4 years of related technical experience is required
- Technical certifications is a plus,not required
37
Senior Field Services Technician Resume Examples & Samples
- Associates degree in electronics, communications or related field or the equivalent in training and experience
- Five years of experience in a related telephony field or the equivalent in training and experience
- Ability to analyze performance of switching systems and initiate corrective action
- Effective oral and written communication skills, particularly in detailing technical information
- Ability to maintain a current driver’s license
- Ability to schedule and supervise Local Field Technicians
- Ability to work directly with Customers to resolve any issues
- Supervise the monitoring, installation, maintenance and repair of digital/analog equipment such as switching, carriers, span lines, fiber optics, data circuits, etc
- Analyze and repair digital equipment using technical meters such as transmission test sets, volt/ohm meters, oscilloscope, OTDR’s (optical meters), frequency meters, error rates, and synchronization meters
- Comprehend and relate complex circuit descriptions of both analog and digital fields
- Understand flow charts, equipment manuals, technical documentation, and/or computer printouts for the purpose of trouble shooting and maintaining digital and analog systems
- Work effectively with other personnel to resolve technical problems
- Advise the Network Manager of all changes and/or problems on a continuing basis
- Performs other duties as assigned by the Network Manager
- Assist other Technical personnel in the performance of duties when requested
- Work with the Sales team to help keep Customer Satisfaction high
38
Field Services Technician Resume Examples & Samples
- Installs and ensure the efficient and safe operation of equipment, new or replacement parts, instruments or other components
- Examines and tests equipment, components and parts for defects to ensure proper functioning
- Disassembles broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete
- Delivers and retrieves equipment for rental jobs as requested
- Assists in the loading and unloading of equipment for clients, sales and service personnel
- Cleans vehicles, equipment, tools and work areas as necessary
- Acts as an “emergency responder” to service, deliver or repair equipment as needed
- Interacts professionally and in collaboration with customer to determine job solutions and best course of action
- Keeps accurate and timely records of equipment movement, installation progress, service schedules, customer interactions, and other paperwork as required for proper documentation of work performed
- Mechanics tools
- Diagnostic tools
- Truck
- Welder/solder
- Telephone and radio equipment
- 6 months experience with tank repairs, diesel engine repairs, or general equipment repairs required
- Valid driver’s license; CDL preferred
- Recent experience with customer service, preferred
39
IT Field Services Technician Resume Examples & Samples
- Serves as the IT liaison to end users and provides desk side and remote technical assistance to end users during and after regular business hours due to an emergency, or in support of special business projects and initiatives
- Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
- Identifies and resolves technical issues and/or researches and recommends effective solutions
- Provides support and assistance for plant process systems including Command, JWS, and others as required
- Actively communicates with customers, peers, higher-level teams and management to ensure timely resolution of issues and status updates
- Assists in the management of asset inventory
- Assists teams in testing and deploying software and patch management
- Adheres to departmental standards and ensures appropriate use of information systems
- Assists in the creation and maintenance of training guides and knowledge base solutions
- Supports the continuous improvement culture of the company and IT department through the identification of potential process/procedural improvements and/or participation on cross functional/regional teams
- Evaluates and implements new systems that help to increase productivity or enhance overall business operations
- Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers
- Travels to other business sites to provide additional support or to attend training sessions
- Performs reporting and administrative functions as required
- Associates degree in Information Technology or equivalent, or 3 years of experience working in a similar IT support role
- Knowledge of Windows 7 and 10, Office 2010/2013/2016 Suite, Mobile devices, VPN, and Networking
- A+, ITIL Foundation and recent MCP preferred
- Greater consideration given to Citrix, ShoreTel, and Command Alkon system experience
- Available to work on an on-call basis as scheduled by management
- Ability to travel (overnight) as required based on business needs up to 50%
- Ability to drive up to 4 hours for onsite services
- The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables
- Demonstrates strong analytical and problem solving skills
- Demonstrates strong desktop, network and application configuration, troubleshooting and installation knowledge
- Demonstrates desire toward learning new technologies and maintaining industry standards and best practices
- Ability to identify customer needs, gather relevant information systematically and resolve problems
- Ability to present ideas in concise, business, technical, and user-friendly language
- Ability to work individually, in a traditional team environment, and with virtual teams
- Ability to effectively work alongside and communicate with people with a wide range of skills, experience, cultures and capabilities
- Ability to individually manage travel expenses on a weekly basis
- Good organizational skills with the ability to prioritize multiple tasks
- Highly motivated and the ability to work with minimal supervision
- Excellent oral and written communication skills with a commitment toward customer service
40
Field Services Technician Resume Examples & Samples
- Sets up, installs and initiates operation of equipment at a field installation
- Adjusts, aligns and modifies circuitry and components to analyze, interpret and record effects on unit performance
- Creates technical reports and develops charts and graphs to describe system operating characteristics and deviations from design specifications affecting system design for engineering consideration
- Identifies and analyzes malfunctions in operational equipment
- Performs testing, troubleshooting and repair activities for continued operation and maintained equipment
- Utilizes a variety of electronic measuring devices, test equipment, functional block diagram down to sub system level, schematics, wiring diagrams and maintenance manuals to rework and repair in order to maintain equipment
- Maintains records and logs of all maintenance activities in accordance contractual requirements
- Consults with company engineering personnel to determine solutions to unusual problems in system operation and maintenance
- Initiates modification or replacement of equipment, which fails to meet acceptable operating standards
- May provide instruction to other engineers in testing, repair and maintenance activities to obtain optimum operating performance
- Interface with customer agency in a professional manner during operational meetings and monthly performance meetings reviewing equipment and service trends
- Ability to perform site surveys for change notices and supervise installation of equipment at a field site
- Manage long term projects involving coordination with subcontractors and agency customer
41
Field Services Technician Resume Examples & Samples
- Senior-level experience in desktop/field support required
- Experience with administrator skills for Microsoft server products including Terminal Services, Active Directory, Exchange, and WSUS preferred
- Working technical knowledge of network and PC operating systems
- Experience trouble shooting basic computer and PC related network issues
- Ability to accurately and thoroughly document customer issues
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Field Services Technician Resume Examples & Samples
- Installation of hardware and software in backstage environment
- Stage and image laptops and desktops
- Back up ICT for receiving equipment
- Configuration and installation of desktop peripheral and network technologies
- Assist with disposing of e-waste equipment
- At times, troubleshooting and resolution of hardware and communications issues
- Continuously update customer on ticket/request status
- Provide superior customer service; solicit feedback from customers
- High school graduate, BA/BS degree preferred or 2+ year’s technical/training/hardware certifications preferred
- Information Technology project implementation exposure with 4+ year’s technical systems and 1+ years of technical support experience
- 1+ years’ experience with retail store systems, technology systems and hardware preferred
- 1+ years’ experience with installation and configuration of desktop and peripheral technology preferred
- Strong telephone, customer service and problem solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
- Strong communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
43
IT Field Services Technician Resume Examples & Samples
- Configure, install, monitor and maintain IT users' desktop software and hardware
- Support mobile workforce
- Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
- Technical owner responsible for end-to-end problem ownership, resolution and communication with employees
- May provide on-site training to users
- Respond to customer support issues escalated from the Helpdesk
- Troubleshoot and collaborate with other departments to assist with infrastructure related issues
- Document customer interactions in incident management system including asset management
- Install and configure local and network based printers
- Follow management guidance, adhering to IT policy and procedure
- Associate’s / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
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Ambulatory Field Services Technician Resume Examples & Samples
- We are only considering local applicants at this time
- Support multiple Physician Practice locations in a given geographical area
- Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
- Installs and supports both hardware and software components for user group - -Evaluates system configuration and software to ensure effective use of hardware resources
- 5+ years of experience in a desktop role with experience installing and configuring both hardware and basic desktop software
- Knowledge of LAN server systems
- Frequently develops new or improves existing processes for supporting systems, escalations, engagement and project management (currently using OPAS ticketing system)
- Customer Service / Desk side experience to address PC problems
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Field Services Technician Resume Examples & Samples
- Identify performance issues proactively
- Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols
- Works within strict time scales and elevates incidents within defined time windows
- Uses proactive monitoring procedures/tools to identify problem prevention opportunities
- Configure system hardware, software and network components to meet established standards with assistance
- Perform routine installations and/or configurations. Assemble and integrate system/product
- Perform routine maintenance. May include performing tape/backup operations
- Understand the impact of operations delivery on the customer's business
- Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives
- Responds to customer relations problems promptly and appropriately
- Take ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
- Work effectively in a multicultural environment. Respond to service, product, technical, and customer relations questions
- DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP)
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Field Services Technician Resume Examples & Samples
- Minimum Vocational/Diploma/Associate Degree (technical field) with 6+ years of working experience in related fields or degree holder with 4-6 years relevant working experience
- Experience with support of full range of HP products in Customer base
- Must have or be able to obtain a U.S. DoD Top Secret-level Security Clearance (with SCI eligibility)
- Must have a CompTIA A+ CE or Security+ CE certification by day one
- Expert knowledge of one or more industry or advanced specialty areas
- Strong knowledge of O/S, UNIX, and networking
- Ability to maximize systems availability as a technical specialist highly trained in heterogeneous data center environments
- Excellent communication, and presentation skills (both verbal and written presentations)
- Ability to prevent unplanned outages or data loss by proactively escalating issues
- Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer
- Ability to perform while under extremely high pressure situations
- Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation
- Secure ITIL knowledge /certification with the ability to communicate business and IT alignment value
- Provides leadership and coaching to Field Technical Support Representatives
- Develop basic knowledge of change management process and tools
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Field Services Technician Resume Examples & Samples
- May hold entry level or intermediate level certification(s) in field of work
- Must have or be able to obtain a valid IAT II DoD 8570 certification (CompTIA Security+ CE preferred)
- Thorough knowledge of administration or technical practices in relevant areas, plus application of basic theory
48
Field Services Technician Co-op Resume Examples & Samples
- Provide immediate technical support to the facility environments (i.e. shop floor), after business hours, as necessary
- Assist with support of network, server and business infrastructure
- Perform root cause analysis to eliminate reoccurring incidents
- Execute defined client computing lifecycle processes including deployment, and lease refresh within defined performance metrics
- Work with PM and IT team on assigned projects to drive operational and/or IT improvements
- Must be pursing a Bachelors degree Majoring or Minoring in IT Field at chosen college with a current 3.0 cumulative GPA
- Minimal Experience with PC troubleshooting
- Success working in cross functional teams and the ability to work as part of a virtual team
- Ability to multitask and prioritize effectively
- Candidate must be a self-motivated problem solver
- A successful candidate should have excellent customer service abilities
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Field Services Technician, Secret Clearance Resume Examples & Samples
- Typically, 6+ years of working experience in related fields
- Ability to resolve or assist in the resolution of complex customer problems
- Able to demonstrate good oral, written, and telephone communication skills
- Ability to work in a team environment, which may be local, global, virtual, or multifunctional
50
Field Services Technician Resume Examples & Samples
- POS register & POS printer assembly level repair
- Laptop, desktop module level repair
- Basic printer and basic laser (non multi-function) repair
- Scripted image, patches, and anti-virus loads
- Basic software configuration and system backups
- Smart Hands, executes defined OEM instructions
- Basic cable troubleshooting
- Install, test and operates basic operating system software
- Installation, move, deployment of PC’s, Printers & peripherals
- Ability to handle warranty certification calls
- Read & follow written directions
- Strong level communications
- Works with minimal direction
- Write legibly and accurately
- Ability to lift and carry 50 pounds
- Pass background check, as required
- Hewlett-Packard desktops
- Lenovo desktops
- Dell desktops
- Lenovo laptop
- Hewlett-Packard laptop
- Dell Laptop
- Toshiba laptop
- Hewlett-Packard Laser printers
- Lexmark Laser printers
- Xerox printers
- Mileage from office in Edmonton, AB to client location(s) is reimbursed
51
Field Services Technician Resume Examples & Samples
- Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone
- Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks
- Interacting in a technical team environment with software, network and systems engineers
- Identifying documenting, tracking and escalating issues to the Tier III support group as necessary
- Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting
- Providing assistance with large scale system and architecture implementation and operational support
- Diagnosing system issues and fault isolation
52
Field Services Technician Resume Examples & Samples
- Provide exceptional customer service
- Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
- Installation or cabling projects may require travel
- Extensive driving required in company provided vehicle
- May be assigned other duties as needed
- High school diploma or equivalent required; AS/BS degree in related technical field preferred
- Without a degree, industry certification A+, Net+, Server+, or similar required
- Must be conscientious about safety; good driving record and driving habits required
- The company places a premium on individual integrity and accountability
- Prior low voltage voice and data cabling experience preferred
- Must be physically able to lift and carry up to 50 pounds and sit for extensive periods of time while driving; Must also be able climb a ladder up to 15' high and pass various certification tests (Weights & Measures, etc)
53
Industrial Field Services Technician Resume Examples & Samples
- Tank/equipment repairs on customer sites and in the shop
- Spill containment repairs & deliveries
- Pump and filtration set-up
- Light maintenance around shop
- High School Diploma, required
- Previous experience with equipment rental preferred
- Forklift certification required within 90 days of hire
- Experience in rental/pump industry, preferred
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Technical Field Services Technician Resume Examples & Samples
- Associate or technical degree preferred in an associated field or in instrumentation and electronics
- Experience can range from a minimum of 3 years' relevant experience preferred to 5 years' experience as an Electronic Technician or equivalent
- Valid operator’s license with clean driving record
- Able to effectively communicate, both verbally and in writing
- Able to solve practical problems and deal with numerous variables in situations where only limited standardization exists
- Ability to read, understand and interpret instructions furnished in written, oral, diagram or schedule forms
- Intermediate knowledge of computers and Microsoft Office
- Able to use precise arm-hand positioning movements and static arm-hand position to use drill or other hand tool, and usage of arms lifted above shoulder level
- Able to regularly lift/move up to SO and occasionally lift/move up to 100 pounds
55
IT Field Services Technician Resume Examples & Samples
- Develop and maintain systems documentation, including Active Directory and network diagrams
- Promote IT Cyber Security best practices on a daily basis via your actions and your communication
- Coordinates and supports activities assigned by the Service Desk, or other internal IT teams or projects
- Participate in on-call rotation to provide 24/7 support for the site
- Coordinate infrastructure work with vendors
- Perform and/or help support Tier 1, 2 & 3 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc
- Perform and/or help support Tier 1, 2 & 3 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc
- Backfill for the IT Local Site Coordinator as required
- Order parts and equipment for repair and replacement
- Participate in project planning and implementation as needed
- Assist in support of local developed applications and databases
- Assist local technical resources with problems or projects that include both IT and business components
- Strong knowledge and understanding of IT networking concepts
- Practical knowledge of asset management, software asset licensing and compliance and support agreements for IT-related equipment in both the Business and Process Control networks
- Travel to different locations, as needed
- Demonstrated ability to manage and organize heavy workloads
- Demonstrated ability to communicate effectively both in writing and verbally
- 6+ years’ experience and proficiency with common operating systems (Windows and VMware, as well as some Linux) and/or with network management
- Experience with Digital Control Systems, Shop Floor Execution Systems and ERP systems such as SAP
- Experience with UNIX platforms
- MCSE or Cisco certification
56
Wind Field Services Technician Leader Resume Examples & Samples
- Responsible for maintaining a safe work environment at all times to encourage team adherence to NextEra safety policies
- Provides technical execution guidance and support for a maintenance team
- Ensures efficient, high quality, customer focused results that meet or exceed cost and schedule standards
- Diagnoses problems and makes recommendations to optimize efficiency
- Assists in the selection and training of team members
- Supports field service technicians in the implementation of Six Sigma Quality tools
- Assists the Central Maintenance Leader in the preparation and review of administrative documentation including time sheets, performance evaluations, reports, work schedules, and job cost estimates
- Experience:5+ years
57
Field Services Technician Resume Examples & Samples
- 2 years of experience in computer operations
- Experience in performance tuning, capacity, security, planning, and application configuration management
- 2 years of experience in a healthcare setting
- Computing Technology Industry Association N+
- Demonstrated knowledge of generally known information technology platforms, standards, and software development language(s)
- Well-developed organizational, written communication, and analytical skills
- Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
- Maintains proper documentation, as required by Information Systems & Technology management, to properly track status of all implemented Information Systems & Technology equipment and software, assist the solution center in providing prompt responses to users of newly implemented equipment and software as stated by policy, and to maintain a current inventory of all implemented equipment and software
- Participates in system projects, provides appropriate assistance to project manager and coordinates moving of Children's Healthcare of Atlanta equipment
- Provides input into technology strategies and tool selections
58
BMS Field Services Technician Resume Examples & Samples
- Ensure contact with your Regional office and Support Administrator
- Maintain calibration of test equipment
- Ensure issued instruments and tools are in working condition; report any losses or breakages to Regional office in compliance with Health and Safety procedures
- Maximise profitable opportunities at every opportunity in a proficient manner to ensure sector growth requirements, liasing closely with Sales team where appropriate
- Resolve major technical problems at site level through appropriate Company channels
- Maintain site records and conform with any site regulations
- Maintain a smart and professional image, which is consummate with the role
59
Field Services Technician Resume Examples & Samples
- Ability to use print applications on the PC to install and run diagnostics
- Maintain equipment according to manufacturer’s specifications
- Manage printing devices in assigned territory
- Maintaining accurate inventory as assigned
- Clarifying customer needs and ensuring they are met
- Handle customer’s escalation in a timely manner while following the established guidelines
- Ability to build and maintain collaborative relationships with customers, support partners, and peers
- Flexibility to work after hours or be on call
- Flexibility to work effectively in a team or independently as needed
- Be able to cover for team mates during vacations, etc
- Experience with multiple vendors such as, Xerox, brother, Dells, etc
- Be able to tailor communication to meet customer’s requirement and/or expectations
60
Field Services Technician Resume Examples & Samples
- Solves technical issues including repair/installation of hardware and software, PC’s, networking/wireless networking —on-site or in-house— you make it happen
- Provide technical support on operational or maintenance aspects of system equipment. Be helpful and understanding…provide the support you would want!
- Determine the most cost effective repair to minimize customer downtime
61
Field Services Technician Resume Examples & Samples
- Provide technical support to individual employees and business groups who are in-office, at home, and at other remote locations
- Assist users by troubleshooting and resolving operating system, application, and hardware issues
- Ability to react to change proactively and handle other essential tasks as assigned
- Receive, configure and install end user computing devices using established corporate procedures
- Rely on personal experience and independent judgment to evaluate, prioritize, plan, and accomplish tasks set forth by this position
- Displays a high level or effort and commitment to performing work; performs effectively within the organization structure, demonstrates trustworthiness and responsible behavior
- Assist with projects typically as a team member. At times, candidate may lead small to medium size projects
- This position will involve direct communication with both internal and external customers
- Good Verbal and Written Communications Skills
- Familiar with software installation and application
- Problem solving and analytical ability is essential
62
Field Services Technician Resume Examples & Samples
- 1-2 years retail business experience
- 1-3 years technical Help Desk with system support experience
- Must have a driving record in compliance with the Company’s current Company Vehicle Policy
63
Field Services Technician Resume Examples & Samples
- Inventory movement and accuracy
- Service call management
- Focus on safety at all times -- including maintaining a safe driving record
