Services Technician Resume Samples
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Services Technician Resume Samples
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AW
A Walker
Antonietta
Walker
8601 Bayer Prairie
San Francisco
CA
+1 (555) 142 0542
8601 Bayer Prairie
San Francisco
CA
Phone
p
+1 (555) 142 0542
Experience
Experience
Dallas, TX
Site Services Technician
Dallas, TX
Keebler-Pfeffer
Dallas, TX
Site Services Technician
- Lead client server teams and directing, mentoring, and training Level I & II Service Desk Agents
- Web Conferencing setup and monitoring for VIP executives
- Ensure onboarding, off-boarding, and asset management processes are followed
- Provide guidance and training to Service Desk staff in resolving problems and queries
- Participate in creation of ServiceNow knowledge articles detailing troubleshooting processes and procedures
- Facilitation of onboarding and off-boarding
- Training end users on new technology and assisting with deployment
Dallas, TX
Building Services Technician
Dallas, TX
Bosco and Sons
Dallas, TX
Building Services Technician
- Enter, perform and complete work orders and inspections in the Angus work order tracking softwar
- Assist at Ball Drive in snow and ice clearing operations, including the coordination of plowing and salting activities by outside providers
- Works aloft from ladders, platforms, scaffolds and in high areas
- Make special delivery runs for charity and other events as requested
- Work with vendors and contractors to coordinate projects and repairs
- May perform other duties as assigned
- Reviews and interprets work order forms, operating instructions, diagrams, building plans and mechanical equipment drawings
present
Dallas, TX
Executive Services Technician
Dallas, TX
Jerde, Lemke and Brakus
present
Dallas, TX
Executive Services Technician
present
- Vendor support coordination and service ownership
- Building computers
- Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
- Remote Assistance
- Onsite support of internal and external meetings and Events (i.e. Board Meetings, Stock Holder Meetings, Town Halls)
- Developing and maintaining operational and configuration documentation for all supported hardware and software
- Conducting research and remain current on emerging products, services, protocols and standards and provide recommendations for technical enhancements
Education
Education
Bachelor’s Degree in Technical Discipline From
Bachelor’s Degree in Technical Discipline From
The University of Alabama
Bachelor’s Degree in Technical Discipline From
Skills
Skills
- Highly developed working knowledge of HVAC systems, controllers and test and measurement equipment
- Strong knowledge of electrical and mechanical codes and mechanical and refrigeration principals
- Excellent customer service skills (Essential)
- Hold NV1 or be able to obtain (Essential)
- Restricted electrical/duel trade and refrigerated handling licence
- Air conditioning and refrigeration licence (Essential)
- Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions
- Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units
- Represents the company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer’s location
- Well developed verbal and written communication skills, including report writing
15 Services Technician resume templates
Read our complete resume writing guides
1
Building Services Technician Resume Examples & Samples
- Perform regular inspections and carry out maintenance on a wide range of building services systems and equipment, such as LV distribution, HVACR, fire services, plumbing and drainage, energy management system (EMS), and other relevant trades
- Conduct preventive and corrective maintenance for facilities and equipment to achieve high quality and safety standards
- Respond, complete, and report the assigned works promptly and effectively
- Hold relevant Trade Test Certificates issued by Vocational Training Council (VTC) and/or Construction Industry Training Authority (CITA); or Certificate of Completion of Apprenticeship issued by recognized organizations
- At least 2 years of relevant experience, preferably in Grade A hotels or commercial buildings
- Familiar with different systems and characteristics of building services installations
- Customer-oriented with good interpersonal skills
- Possession of Hong Kong Driving License (Categories 1 and 2) preferred
- 7/24 shift duty is required
- Proficiency in basic English and Cantonese is preferred
2
Ad Services Technician Resume Examples & Samples
- Must be Macintosh literate
- Working knowledge of InDesign and Microsoft Office
- Knowledge of AdTracker and Layout 8k a plus
- Strong time managment and organizational skills
- Accute attention to detail
- Able to react to change productively
3
Value Added Services Technician Resume Examples & Samples
- Document process and procedures and provide training to different teams
- Provide 24/7 on-call support according to the schedule (3 month cycle)
- Work hours are conditional to customer requirements. Evenings and weekends may be required for special events
- Collaborate with stakeholder teams such as VAS Engineering, Wireless technology, Service Development, Vendors and Other Operational teams on various project and operational activities
- Provide 4th level support for customer problems (internal & external)
- Must have minimum of 3 years of system administration experience
- Excellent knowledge of UNIX operating systems (Solaris, Linux RH)
- Shell or perl scripting in a system administration environment
- Working knowledge of OSI model and networking concepts
- Knowledge of cluster/high availability software
- Experience with alarming, monitoring, system performance analysis
- Demonstrate analytical and troubleshooting skills
- Show interpersonal and leadership skills with a passion for results
- Self-sufficient and strong ability to adapt to changes
- Preferably hold a University or College diploma in computers science or computer/electrical engineering
- Previous experience in VAS systems
- Project Management experience and good understanding of Lean/Six Sigma Methodology
- Incident management knowledge
- Follow Change management procedures
- Oracle RDBMS experience
- SAN Administration and Operation
- Bilingual in English and French (Oral and Written)
- Experience with Oracle/HP/IBM hardware
- Experience with Virtualization software (ex: VMWare)
4
End User Services Technician Resume Examples & Samples
- Be the primary point of support for users in a Blackboard office
- Create, delete and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services
- Configure and provision end-user hardware while maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony
5
Junior Site Services Technician Resume Examples & Samples
- You will be required to repair/report onsite meeting room issues, and work closely with onsite meeting coordinator
- Maintain daily meeting room log
- Create simple end user help guides to highlight meeting room technology
- Gather site knowledge and produce an easy to follow step by step guide to provide support to the site
- Will need to work closely with facilities on projects that may impact IT and report back to service delivery manager
- Look for opportunities to improve end user experience
6
Deskside Services Technician Resume Examples & Samples
- Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies
- Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs
- Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery
- Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products
- Responsible for the analysis, design, and implementation of desktop solutions to fulfill business unit requirements
- Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition
- Responsible for project analysis, design, coordination and planning for all technical components of desktop related projects
- Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
- Demonstrates creativity and initiative in problem solving
- Technical documentation of hardware/software additions or changes
- Timely labor hour input for billing and management
- 2 years of progressive experience in the desktop environment
- Advanced knowledge and understanding of Windows desktop operating systems
- Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks
- Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007) and office automation software, with expert level knowledge in at least one area of specialization
- Ability to perform troubleshooting and analysis Microsoft Office Suite of software including versions 2007 and 2010
- Intermediate knowledge and understanding of LAN environments
- Intermediate knowledge of communication protocols
- Intermediate knowledge of PC-to-Mainframe access
- Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange)
- Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems
- A demonstrated ability to encourage and model positive cross-team partnerships
- Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization
- Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software
- College degree in Business or Computer Science
7
Business Class Advanced Services Technician Resume Examples & Samples
- Perform/Manage site surveys
- Pre-install equipment staging
- Provide break-fix support to Field Operations
8
Executive Services Technician Resume Examples & Samples
- 24x7 support (on-call availability required)
- Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
- Ensuring desktop and personal devices interconnect seamlessly with diverse systems including authentication systems, file, email and application servers as well as administrative systems
- Home support including troubleshooting of software, hardware and network devices
- Direct interaction with vendor support contacts to resolve technical problems
- Collaboration with other IT teams as appropriate to determine and resolve issues
- Pre-meeting and in-room conference room testing and support of audio / visual equipment as needed
- Onsite support of internal and external meetings and Events (i.e. Board Meetings, Stock Holder Meetings, Town Halls)
- Developing and maintaining operational and configuration documentation for all supported hardware and software
- Conducting research and remain current on emerging products, services, protocols and standards and provide recommendations for technical enhancements
- Preventative maintenance and diagnostic activities
- Traveling to off campus locations to provide technical assistance when required
- Maintenance of Executives' software and hardware inventories
- Configuring multiple monitors
- Mapping printers
- Building computers
- Remote Assistance
- Secure Comm Gateway (SCG, Connect Me)
9
Maintenance & General Services Technician Resume Examples & Samples
- Management of meeting rooms and offices (installation and on-going maintenance)
- Management of the office supplies, furniture, and equipment
- Organization and support of any office moves (such as moving of furniture or other equipment)
- Management of air conditioning (basic configuration and maintenance)
- Liaising with vendors and supervision of all contractors while on-site (repairs and construction)
- Responsible for deliveries made to the office (including computer hardware)
- Management of the underground parking and outside areas of the office
- Participate in the security management of the office and ensure legal compliance
10
Value Added Services Technician Resume Examples & Samples
- Deploy and test new solutions using Agile/ScrumBan (MVP, small delivery, iterative)
- Deploy operational tools to facilitate the management of the system and minimize manual intervention by using automation, self scaling, self healing as much as possible
- Ability to design and implement web-based Java applications to support mobile handset traffic. Role also includes coding, testing, debugging, and program documentation
- Maintain existing IT/Telco systems and services in the production network, ensuring highest availability
- Work with and manage multiple telco vendors to resolve issues
- Provide 4th level of support for customer problems (internal & external)
- 3 years of experience in developing and integrating software solutions, or Cloud computing
- Able to developweb based applications in JAVA
- Experience with XML, HTML and REST
- Able to write code to automate processes and orchestrate deployments (Python, Ruby, Java, Shell or Perl etc) and manage code with GIT
- Knowledge of Linux and associated OS management tools (Satellite, Identity Management, etc)
- Strong knowledge of automation tools: Ansible, Puppet, Chef
- Knowledge of virtualization technologies such as VMWare
- Hands on IP network skills (Wireshark)
- Knowledge of monitoring and alarming solution and investigation tools for networks and applications such as Zabbix, ELK, Sensu, Cacti
- Ability to work with 3rd Party solution already existing production network
- Knowledge of DEVOPSmethods and technologies (CI/CD, Jenkins) an asset
- Bilingual in English and French (Oral and Written) an asset
11
Onsite Services Technician Resume Examples & Samples
- Advise on all IT related issues pertaining to hardware, software, audio visual equipment and network connectivity for all EY staff in the Auckland office
- Identify, analyses and escalates noted patterns in incidents and recognize trends to present future re-occurrences
- Deployments of hardware and software to end users (including the installation, configuration and testing of hardware) as part of business moves, build-outs and relocations or the general onboarding of new hires
- Monitor and manage team assigned Tickets in Service Now on a daily basis to ensure service level agreements are being met
- Consult with end users or teams in server re-configuration, hardware/software modifications and related changes that affect performance and connectivity where it requires a physical touch
- Minimum of 3 – 5 years in an end user technology support role
- Well defined analytical skills to conduct effective issue analysis so that key issues are properly identified and effective solutions are provided
- Strong advanced interpersonal skills to adapt personal communication styles to the style of others, to engage, as a thought leader with all levels of the organization, staying calm under pressure and to maintain the credibility the business has in OSS technical support
- Advanced time management skills to prioritize workload and work through incidents with efficiency and guide others in same
- Strong oral & written communication skills in the English language to work effectively with all levels of end users and IT personnel
12
Advanced Convention Services Technician Resume Examples & Samples
- Installs, configures, provisions, checks, maintains, and adjusts a wide variety of equipment specific to the convention space to provide data communications services, advance services, alternate access through transmission, transport, and distribution
- Communicates directly with Advanced Convention Services customers and provides excellent customer service at all times
- Maintains and supports servers and networking for operation of the High Speed Data services by performing daily maintenance and backup, load balancing, and performance troubleshooting
- Troubleshoots MAN and WAN connectivity over fiber, Ethernet and GigE links
- Ensures that the HSD network and all host computers and attached servers are protected from unauthorized access by monitoring daily
- Installs and maintains customer HSD networks at contracted convention facilities
- Turns up, tests and troubleshoots equipment including dedicated fiber and copper circuits, point-to-point fiber, and VPN of show management, exhibitors, permanent tenants, convention center admin, etc
- Contacts the customer before the installation to explain the installation and ensure readiness and customer satisfaction
- Works with other boundary partners (Field Service Reps, Maintenance Techs, HSD Engineers, and MTC Technicians) to perform troubleshooting from the convention floor and/or facility to resolve any Customer Premises Equipment issues
- Escalates any Customer Premises Equipment issues to the CB Network Engineering Supervisor for assistance
- Assist by running VOD/HSD issues in guest rooms on property when applicable
- Remains current on the latest technology through completion of required/ recommended training and uses all appropriate processes and procedures for all Customer Equipment Technician systems/applications specific to the convention industry
- Responds to and resolves incoming trouble ticket calls in a timely manner to meet or exceed Key Performance Indicators specific to facility compliant
- Assists Advanced Convention Services Customer Care Team with technical specific orders to validate quote requirements and keep open lines of communication between the two departments to ensure excellent customer service
13
Advanced Convention Services Technician Resume Examples & Samples
- Turns up, tests and troubleshoots Customer Premises Equipment including dedicated fiber and copper circuits, point-to-point fiber, and VPN of show management, exhibitors, permanent tenants, convention center admin, etc
- Works with other boundary partners (Field service, maintenance techs, HSD engineers, and MTC technicians) to perform troubleshooting from the convention floor and/or facility to resolve any Customer Premises Equipment issues
- Responds to daily incoming trouble ticket calls in a timely manner to meet or exceed Key Performance Indicators specific to facility compliant
14
End User Services Technician Resume Examples & Samples
- Build, configure, install and maintain both standard and non-standard hardware and software
- To configure and solve issues on a selection of mobile devices including Android, Blackberry and IOS
- The Successful IT Support Analyst will have experience of working in a customer facing role either face to face or over the phone
- Identify and escalate critical issues to other internal/external teams when required
- Undertake a wide variety of support calls and provide an efficient support service to all customers, ensuring all targets are met including focusing on priority calls
- Respond in a courteous and timely manner to office based staff and remote users
- Communicate effectively within the Service Desk team and across all other internal departments to ensure the effective escalation and resolution of customer problems
- Provide additional out of hours support as required and assist in office moves
- Maintain active directory assets ensuring policies are adhered to
- Ensure data protection is maintained to legal obligations and to ensure data security is upheld according to corporate guidance and regulations
- Liaise with 3rd party suppliers and support desks as necessary
15
Site Services Technician Resume Examples & Samples
- Provide support for Windows desktops in a domain environment
- Assist IT staff on various IT/Tech projects
- First point of contact for helpdesk issues
- Troubleshoot desktop, printer and network issues
- Install and update software for end users
- Maintain helpdesk ticket queue and desktop inventory
- Reinstall and re-image Windows 7 desktops
- Extensive experience with Windows 7, Microsoft Office 2013, Office 365 and MacOS
- Experience supporting users in an enterprise environment
16
Wind Services Technician Resume Examples & Samples
- Perform warranty repairs, operations and maintenance GE wind turbine generators (WTG)
- Evaluate multiple fault records to increase mean time between failures
- Perform climbs of +280 feet to perform annual or semi-annual maintenance, troubleshoot, and repair failures, which may occur, and collect data
- Analyze daily computer generated power production reports
- Technical degree in technical discipline from an accredited institution
- At least 2 years experience in an electrical/mechanical service industry, preferably in power generation
- Green Belt certified
17
Wind Services Technician Resume Examples & Samples
- Perform warranty repairs, operations and maintenances on wind turbine generators (WTG)
- Perform climbs of +280 feet to conduct turbine work
- Conduct turbine work to include troubleshoot and repair of failures, operate control systems, perform annual or semi-annual maintenances or collect data. Electronic troubleshooting includes using/understanding wire and block diagram schematics
- Conduct Lock-out-Tag-out on mechanical, hydraulic and/or electrical systems
- Technical diploma in a discipline from an accredited institution
- At least 2 years’ experience in an electrical/mechanical service industry, commercial or residential, preferably in power generation
- Wind turbine or rotating equipment experience
18
Event Services Technician Resume Examples & Samples
- Basic knowledge and experience in technical production and event support
- Understanding of event management common practices; and
- Demonstrated ability to communicate clearly and provide excellent customer service
19
Nuclear Services Technician Temp Resume Examples & Samples
- Read blueprints, schematics, and diagrams to determine the method and sequence of assembly of a part, machine, or piece of equipment
- Perform Precision Machining, Fitting, Mechanical Assembly, Test and Commissioning of Nuclear Automation, Equipment, and Tooling
- Use of precision measuring instruments, to ensure that specifications of above are met
- Set up and conduct tests of complete units and record test procedures/results, numerical and graphical data, and recommendations for changes in product or test methods
- Follow shop assembly instructions (Travelers), technical documents, etc
- Work as part of a Manufacturing Team of Engineers, Technicians, Specialists, Skilled Trades, etc
- Ability to make decisions within prescribed boundaries of job function
- Ability to work shifts and weekends as required
- Assist Engineers to design, develop, test, and manufacture Nuclear Automation and Other Equipment
- Make sketches and rough layouts, record and analyze data, make calculations and estimates, and report findings
- Technical diploma in Mechanical/Electrical/Engineering technology or completed apprenticeship as machinist/tool and die
- Experience in precision machining/assembly/manufacture of electro-mechanical parts and equipment
- Experience with assembly and troubleshooting of automation, pneumatics, hydraulics, and mechanical systems
- Must pass medical to qualify as a Nuclear Energy Worker
- Experience in Nuclear industry including but not limited to pressure boundary equipment
20
Energy Services Technician Resume Examples & Samples
- Perform low, medium and high voltage switchgear maintenance and testing
- Performs required maintenance functions in accord with defined schedules in the generating facility within the scope of the individually demonstrated skills and abilities
- Assures environmental compliance and maintains a clean and safe workspace
- Perform maintenance and troubleshooting on the plant’s environmental CEMS systems
- Perform maintenance and troubleshooting on pneumatic and motor-operated valves used at the plant
- Prior coal power plant and/or Circulating Fluidized Bed experience is preferred
- High Voltage, Controls, DCS, PLC troubleshooting skills
- Read and interpret blueprints, schematic diagrams, procedures and technical manuals
- Use hand and power tools and equipment
- Communicate conditions of plant system and equipment status to others
- Apply knowledge of steam power plant operations and basic power plant principles to daily decision-making and work tasks
- Operate computers and printers
- Works without close supervision while carrying out routine duties
- Meet physical requirements of the job such as perform tasks while standing, walking, climbing and squatting. Work with extended reach above head and in front of body and lift 50 pounds and carry while walking distances of up to 10 feet
- Ability to operate Company vehicles and equipment and maintain operating licenses and certifications
- Work will require cross training
- Ability to determine root cause of events and perform corrective actions to prevent a recurrence
- Must successfully pass the NRG Pre Employment Skills Assessment, Core Skill test, and Electrical Journeyman test
- Perform maintenance and troubleshooting of the plant’s DCS and balance of plant PLC systems
- Ability to operate and interpret readings from testing equipment used for calibrating instrumentation
- Knowledge of and ability to perform work on ABB Infi-90 DCS and Allen-Bradley PLC systems
21
Hospitality Services Technician Resume Examples & Samples
- Ensure that work/cleaning schedules are followed as closely as practical
- Report all accidents/incidents to your supervisor no matter how minor they may be. (NOTE: Such occurrences must be reported on the shift in which they occur.)
- Coordinate daily housekeeping services with nursing services when performing routine cleaning assignments in resident living and/or recreational areas
- Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Executive Director
- On a daily basis, clean all areas of the facility assigned
- Adhere to all facility sanitation, safety, and infection control procedures
- Report any maintenance problems noted during cleaning routine
- Keep equipment and carts clean
- Attend inservice training sessions, as assigned
- Participate in department/facility meeting, as required
- Maintain documentation, such as cleaning logs, as directed
- Attend departmental and staff meetings, as directed or called
- Perform specific tasks in accordance with daily work assignments
- File complaints/grievances with your supervisor
- Embrace Consulate Health Care's five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into the daily job function
- Demonstrate respect and compassion in every interaction
- Conduct oneself with the highest degree of honesty and integrity in every interaction
- Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families, and visitors
- May be trained and assigned to perform the Customer Care Liaison duties as needed
22
Site Services Technician Resume Examples & Samples
- Identify, prioritize, and find resolutions to reported problems and analyze root cause to implement solutions that will reduce cost and time associated with support
- Resolve inbound technology-related problems in a support center environment
- Provide remote customer service by responding to inbound calls (average 20-30 calls/day), placing outbound phone calls, and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
- Troubleshoot problems quickly to determine the appropriate resolution path
- Document issues within the problem management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue
- Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems
- Track activities using the appropriate software and telephone systems
- Educate customers on appropriate problem resolutions to minimize repeat requests and provide timely follow-up
- Assist with task automation and process improvements, as directed
- Maintain established service level agreements to meet customer expectations and quality standards
23
Laboratory Services Technician Resume Examples & Samples
- 50% - Handle, process, mix chemicals, sample and test raw materials, test propellants, test explosives
- 15% - Prepare and collect data, may require performing mathematical calculations
- 10% - Clean, assemble and dismantle test hardware, equipment and apparatus
- 10% - Perform laboratory support work such as instrument calibration, laboratory cleaning, inventory, inspections, and material handling
- 10% - Generate Test Reports, save test data and report test data
- 5% - Review and submit lab documentation for changes including test and calibration procedures
- Ability to read and interpret specifications, written instructions and blueprints
- Knowledge of computer applications for data collection systems
- Skill in set-up and operation of specialized laboratory and processing equipment and test instrumentation
24
Tenant Services Technician Resume Examples & Samples
- Provide customer service at a professional level. (Written, verbal and in person)
- Perform repair of flooring, ceiling, lighting, hard surfaces, patch / paint walls, maintain rest room fixtures, fix furniture and install mirrors and signs
- Perform small project installation / upgrades in general office buildings. As needed, assist other craft workers in light construction projects
- Assist in the repair and maintenance of lockable hardware such as doors, windows and lockers to ensure safety of facilities
- Perform or assist in the inspection / audit of field conditions and generate reports and/or create tenant service request for follow up repairs
- Proactively interact with customers to identify and provide solutions for all tenant needs
- Perform Safe Performance Self Assessments (SPSA) and procedures for light repairs. Identify key safety aspects of each job and determine steps to mitigate any safety concern consistent with industry standards, JLL Training and Client specific practices
- Document customer interaction, details and inquires to identify process improvements
- Coordinate repairs with vendors including review of job specific PTP and planning job logistics (e.g. barricades, signage, equipment staging / laydown areas) and customer communication
- Maintain appropriate service repair Tenant service request records electronically
- Respond to routine and emergency calls for repairs and service
- Assist and serve as back-up to other Facilities employees
- Experience in a 24/7 maintenance support of building systems including managing service escalations, scheduling & tracking Vendor scope of work and associated PO’s and Tenant service request
- Experience with Work Flow / Tenant service request (Work orders) management systems
- Experience with MS office suite including Excel, PowerPoint, and Outlook email / calendar
- Excellent interpersonal communication skills
- Ability to successfully manage and prioritize multiple tasks
- Associate’s Degree or Trade certification, preferred
- Broad depth of knowledge in multiple trades, preferred
25
Quality Services Technician Resume Examples & Samples
- Repair and refurbishment of new and used equipment for sale and demonstration
- Processes returns from the external customers (electrodes and small parts). Processes inventory returns from the service team (defects)
- Calibrate test equipment used by field service
- Phone Support for internal and external customers. This includes troubleshooting of Radiometer equipment as well as answering application issues and giving interfacing assistance
- Perform and log incoming product inspections according to policy
- Process consumable credit forms from customers and follow up with the customers as necessary
- Strong knowledge of diagnostic equipment and quality system standards
- 4 years of Quality Assurance experience
- 3 years of Technical Support experience
- N/A
26
Production Services Technician Resume Examples & Samples
- Support the standards and values of AkzoNobel
- Complete all training modules
- Maintain a valid driver’s license in order to operate the company truck for pick-ups and deliveries
- Assist on boxing, pulling and preparing outbound shipments
- Assist in unloading incoming freight, proper labelling, inventory, and distribute to the correct department
- Assist Production Services Tech II, III or Laminating Leader to provide the machines with proper and adequate approved materials
- Operate all warehouse equipment in a safe manner
- Assist with physical inventories and cycle counting as required by Finance
- Conduct a monthly packing material inventory
- Maintain the warehouse cleanliness and organization
- Actively participate in all recycling efforts and programs
- Assist and participate with other areas in order to develop a good communication process
- Maintain a good personal safety work record by attending safety training/meetings and adhering to sound safety practices
- Perform daily OSHA safety checklist on forklifts and other warehouse equipment
- Monthly safety training sessions
- Participate in all recycling efforts
27
Central Services Technician Resume Examples & Samples
- Disassembles, decontaminates, cleans and reassembles medical, surgical, and patient care supplies
- Assembles utensil sets, single package instruments, sterile containers, and trays for sterilization
- Dispenses supplies to those authorized to obtain them according to established procedures
- Fills emergency requests for routine supplies
- Receives supplies at loading docks, stocks unit storerooms, and assists with periodic physical inventories
- Disassembles, cleans, and checks operation of suctioning machines, respirators, and other surgical equipment
- Loads and unloads supply carts and delivers sterile processed supplies to service areas and collects and delivers used supplies back to processing area
- Operates steam and gas sterilizers, autoclaves, gamma ray and other processing equipment under guidance of higher level technicians
- Reads, interprets, and records sterilization parameters from sterilizer recording mechanism and completes records of sterilization process, chemical/biological test results, and sterilizer cleaning
- OR -
- Additional qualifying experience beyond the minimum requirements
- Certification as a Certified Registered Central Service Technician (CRCST)
28
Central Services Technician Resume Examples & Samples
- Operates steam and gas sterilizers, autoclaves and other sterilization, cleaning, and reprocessing equipment
- Fills emergency requests and suggests possible substitute items to medical and nursing staff in the event the requested item is not in stock
- Loads and unloads supply carts and delivers sterile processed supplies to service areas, and collects and delivers used supplies back to processing area
- Disassembles, decontaminates, cleans, and reassembles medical, surgical and patient care supplies, including surgical instruments, according to established procedures
- Orient and train new staff in the performance of any or all central service procedures, as needed
- Additional qualifying experience beyond the Minimum Requirements
29
Senior Business Services Technician Resume Examples & Samples
- CAD graphics certification
- HAZWOPPER certified
- DOT certified
- Working knowledge of Foreseer Building Management System
- Forklift Certified
30
Site Services Technician Resume Examples & Samples
- Diagnose and provide problem resolution support for the client
- Maintain site specific backup and file restores for identified sites
- Provide guidance and training to Service Desk staff in resolving problems and queries
- Provide remote assistance to Service Desk staff during high call/ticket volumes
- Escalate any unresolved problems to Service Desk Escalation Team support
- Travel to remote properties to install network hardware
31
Perioperative Services Technician Resume Examples & Samples
- Transports patients from unit to OR taking care to check the pre-op checklist is complete before transport
- Assists OR team in the setup of equipment to include transporting machines, tanks, and related peripheral supplies
- Cleans and cares for equipment when not in use and ensures equipment remains plugged-in and covered. Ensures all equipment is functioning properly and reports machine/equipment malfunctions to the unit manager
- Assists in the pre-operative and intra-operative positioning of patients
- Provides support services to staff, including running errands as directed by the RN Circulator or Anesthesiologist (i.e. between lab, supply room, blood bank, etc.) to assist with smooth operation and coordination of care for surgical services patients
- Performs room turnover and assists with other housekeeping functions as directed
- Previous PCA, nurse’s aide, or orderly experience in a healthcare setting.(preferred)
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Burn Services Technician PRN Resume Examples & Samples
- Under the general direction of the Nurse Manager or RN Staff Nurse is responsible in providing high quality, individualized basic patient care activities including assisting the RN with dressing changes and ADLs
- Delivery of patient care includes data collection, documentation, communication and implementation of patient care interventions in accordance with state Nursing Practice Acts and generic/unit structure standards
- Current state of Missouri Certified Nurse Assistant (CNA) license or Emergency Medical Technician (EMT) certification required
- BLS certification required at hire and maintained
- Minimum 6 months experience
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Inspection Services Technician Resume Examples & Samples
- Summarize and write up inspection reports generated within CMM, Layout and SLM
- Use all manner of Metrology equipment to provide accurate dimensional inspections in support of engineering and manufacturing operations
- Adherence to applicable quality standards, company policies and procedures, customer requirements, and safety initiatives is mandatory
- Utilize CMMs, BlueLight scanners and other equipment to dimensionally inspect castings, patterns, gauges, and fixtures in order to assess their conformance to established specifications
- Provide programming, database setup, and technical support for engineering and manufacturing requirements
- Communicate the results of the inspection and its analysis to product engineer
- Use discretion to schedule work flow based on priority and efficiency
- Perform routine production inspections as required
- Cooperate with peers by participating in an active cross-training environment
- Adhere to applicable quality standards, company policies and procedures, customer requirements, and safety initiatives
- Skills and Abilities
- Ability to automate current reporting procedures to reduce errors and improve overall department efficiency
- Working knowledge of CMMs and their applications, including programming
- Practiced familiarity with Layout Inspection procedures and results
- Ability to interpret complex blueprints, instructions, and inspection requirements
- Higher math skills, especially algebra, trigonometry, and geometry
- Independent, self-motivated worker able to concentrate on difficult tasks for long periods of time or be multi-tasking
- Computer fluency, including Microsoft Office applications and AutoCAD / UG
- Team-oriented attitude
- Sitting in chairs (swivel, padded, and adjustable)
- Visual monitoring of computer screens
- Equipment Used
- Coordinate Measuring Machines
- BlueLight scanners
- Optical Comparators
- Various hand tools
- EHS Requirements
- Expected to assist in the implementation of EHS Values and policy statements and accompanying principals
- Wear all required personal protective equipment (PPE)
- Quality Statement
34
Industrial Services Technician Resume Examples & Samples
- Mechanical or Electrical Technician certificate
- Good knowledge and experience in Hygienic Engineering and Design
- Strong troubleshooting skills and a systematic approach to problems
35
Reactor Services Technician Resume Examples & Samples
- Perform all assigned work safely and efficiently in accordance with approved procedures, NRC regulations and the site schedule. This may include at certain sites, inspection, maintenance and operation of equipment used to service the reactor vessel and to perform various activities in the reactor core and spent fuel pool. Duties at certain sites may include fuel handling functions such as unloading and reloading of the reactor cores, handling new fuel, fuel channeling, fuel sipping, and dry fuel storage. Also perform inspections and maintenance of reactor internals and other in-vessel services, fuel pool cleanout activities, and refueling floor and fuel building operations
- Participate in Pre-Job briefings and support an environment of strong safety and human performance behaviors by all individuals on the team by maintaining, observing, and reinforcing standards discussed in the briefings. Participate in training to acquire additional skill sets related to the Reactor Services technician responsibilities. Foster a learning atmosphere and provide feedback improvement suggestions to supervision
- Review work packages and walk-down clearances in accordance with approved procedures. Document all work performed in work packages and procedures, and participate in corrective action activities for continuous improvement
- Ensure effective communication of significant plant and personnel issues to appropriate levels of Reactor Services Management. Foster open communications and collaboration between all organizations internal and external to OP&S, including site management, INPO and regulatory agencies
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Hmchospital Central Services Technician Resume Examples & Samples
- Load autoclave carts and process products, including surgical instrument sets and respiratory equipment, through terminal sterilization as appropriate
- Perform, analyze, and document sterilizer function tests using vacuum, chemical, and biological indicators; take appropriate action for abnormal results
- Inspect, test, assemble, package, label and date instruments, basins and procedure trays; label and sterilize linen packs and selected disposables; tag for repair
- Inventory and assemble special emergency kits such as Code blue and disaster carts
- Inventory shelf level of processed items; rotate trays and products to accommodate inventory movement before shelf-life expiration dates; remove outdated trays and products from shelves
- Sort, soak, and hand-clean basins and instruments; disassemble as needed; load into baskets and process through automatic washer/sterilizers
- Restock OR supply constructs
- Enter inventory data using a computer terminal
- Order and put away supply items from vendors
- Transport soiled instruments, basins, and equipment from all patient care areas to the Central Service decontamination area
- Processes all instruments and trays from Clinics
- Operate semi-automatic cart washer to clean case carts
- Inventory and assemble surgical instrument trays using tray tracker system
- Assemble case carts and deliver to the OR as scheduled in the electronic white board
- Answer department phone
- Follows OSHA, AAMI, AORN and joint commission guidelines
- Verify correct sterilization cycles by checking and signing graphs and printouts
- Perform basic calculations related to verifying sterilizer functions and inventory control
- Assemble and set up equipment such as I.V. pumps, vacuum regulators (wall suction), chest pumps, hyper/hypothermia units; test and make minor repairs and adjustments to equipment
- Prepare disinfectant solutions from toxic substances and chemicals; disinfect patient care equipment such as isolettes, infusion pumps, blood pressure cuffs and pacemakers
- Restock supply lockers
- Store sterile and/or clean products
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End User Services Technician Resume Examples & Samples
- 2/3 years working in a similar role and IT environment
- Must have analytical skills and be able to solve technical problems across different platforms
- Must be a team player and be able to demonstrate excellent interpersonal skills
- Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
- ‘A’ level or equivalent in a related field eg Information Technology
- Certified industry courses eg MCP, MCSA or similar
- Experience in remote deployment technologies (SCCM, LANDesk etc)
- Experience in Supporting users in a Citrix environment
- Experience in Desktop Imaging
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IT Risk Services Technician Resume Examples & Samples
- 2+ years’ information risk management experience preferred and/or advanced degree in related field
- CISSP certification or SANS certificates or certification preferred
- 3 + years’ experience working with project teams
- Understands risk and security processes and uses the knowledge to respond to customer inquiries
- Strong technical writing and oral communication skills
- Experience interacting with internal customers and vendors
- Organizational sensitivity with the ability to deliver a tough message to associates at all levels
- Possess a professional attitude and work ethic in addition to being well organized and efficient
- Strong computer skills, including operating systems and software with SharePoint experience a plus
- Ability to instill trust; high standards of integrity
- Flexibility and adaptability – adapts to changing priorities
- Self-starter – demonstrates personal initiative; high personal work standards
- Decisive evaluation of risk for applications and infrastructure required
- Requires reading of white papers, briefs, and attending seminars and training to maintain current in technology and IT risk issues and concerns
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Telecommunication Services Technician Resume Examples & Samples
- Receive work assignments and trouble cases from designated employees or via tablets
- Install, rearrange and maintain wiring inside and outside the customer’s premises and between customer locations for residence and business customers
- Rearrange and reconnect wiring at pole, underground or building terminals
- Perform diagnostic tests on integrated circuit equipment to determine trouble
- Evaluate customer communication needs, promote the sale of Company products and services and refer customers to the appropriate office
- Work aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks
- Must meet Verizon medical standards for the job. Must meet weight restriction to comply with OSHA/Company safety standards
- Must be able to move and/or lift items such as ladders, cable and other objects weighing up to 100 pounds
- Must meet applicable federal and state standards for operating the size vehicles covered by this job title
- 1+ years installing telephony, video and data
- 1+ years Copper or I&M Telecom experience
- Experience working with customers within the last 3 years
- The ability to communicate effectively with customers
40
Building Services Technician Resume Examples & Samples
- Reviews and interprets work order forms, operating instructions, diagrams, building plans and mechanical equipment drawings
- Maintains and repairs refrigeration compressors, coils, valves, condensers, cooling towers, pumps and other associated cooling equipment
- Starts, operates, repairs and maintains various types of heating and air conditioning plants and associated equipment
- Maintains and repairs air handling equipment
- Installs, repairs and calibrates various makes of pneumatic and/or electric controls required for the operation of equipment and the control of temperature and humidity
- Maintains and repairs motor controllers and associated electrical equipment and control circuits
- Uses general and special tools, test meters, and gauges commonly used in connection with air conditioning, air handling and heating plant maintenance
- Repairs and maintains sump pumps and associated controls and other peripheral building equipment
- Performs inspections and makes repairs on equipment or systems as required by Verizon Practices and/or local ordinances
- Moves and/or lifts weight up to 100 pounds
- Cares for one or more building locating
- Travels from the building to another by public transportation or Company vehicle
- Works aloft from ladders, platforms, scaffolds and in high areas
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Business Class Fiber Services Technician Resume Examples & Samples
- Test and validate all new circuits, hardware and connections for proper configuration and performance
- Participate in the creation and review of event Post Mortem documentation to ensure accurate and meaningful Post Mortems are created. Review all Post Mortem documents and implement procedures to minimize future service outages and shorten the duration
- Ensure all network and facility security procedures are followed to protect the network hardware and systems for unauthorized access
42
Environemental Services Technician PRN Resume Examples & Samples
- Under moderate supervision must clean and service all areas of the hospital and perform a variety of housekeeping duties to provide a clean, disinfected and sanitized environment for patients, visitors and employees
- Ability to operate autonomously on a varying set of tasks. Requires mobility and ability to move, lift, push, and pull equipment & supplies
- Experience: No prior experience required, however, preference will be given to environmental cleaning experience, especially in a healthcare setting
- Equipment/Machine Skills: Must be able to use all job specific equipment that are required to clean and maintain the facility
- Other Skills: Must be able to read and write, and follow oral and written instructions
43
Express Services Technician Resume Examples & Samples
- Sells lubrication, safety inspection, and other related services
- Maintains records on regular customers, following up periodically with telephone, mail, or personal reminders
- Drains oil from crankcase and refills with required amount of oil
- Replaces oil and air filters
- Inspects vehicle fluid levels, replaces or replenishes as necessary
- Checks tire pressure and adds air if needed
- Lubricates moving parts with specified lubricants
- Documents all work performed on the repair order
- Keeps abreast of manufacturer technical bulletins
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc
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Metrology Services Technician Nuclear Plant Maint Spec-princ Npms Resume Examples & Samples
- Planning and executing field assignments
- Working in a team environment as the working project task lead to oversee and ensure project execution while providing solutions to customer project concerns
- Creating measurement plans and generating reports
- Traveling to customer’s sites within the continental US with potential for travel abroad
- Nuclear Plant Maintenance Specialist III: Bachelor's Degree or 5 years of metrology experience in lieu of degree, PLUS 5 additional years of experience with industrial photogrammetry, laser trackers, total stations, portable CMM's and laser scanners. Thus, if no Bachelor's degree, one will need a total of 10 years of the above mentioned experience to qualify
- Nuclear Plant Maintenance Specialist IV: Bachelor's Degree or 5 years of metrology experience in lieu of degree, PLUS 6 additional years of experience with industrial photogrammetry, laser trackers, total stations, portable CMM's and laser scanners. Thus, if no Bachelor's degree, one will need a total of 11 years of the above mentioned experience to qualify
- Principal Nuclear Plant Maintenance Specialist I: Bachelor's Degree or 5 years of metrology experience in lieu of degree, PLUS 10 additional years of experience with industrial photogrammetry, laser trackers, total stations, portable CMM's and laser scanners. Thus, if no Bachelor's degree, one will need a total of 15 years of the above mentioned experience to qualify
- Strong background with Spatial Analyzer, Geo-Magic and/or other 3D analysis software
- Experience with component replacement
- Experience with pipe fabrication
- Experience with machining and tool setup
- Excellent communication skills, including the ability to comprehend and convey detailed technical data
- Ability to develop and maintain good interpersonal relationships
- Excellent problem identification and problem resolution skills
- Must be able to obtain on-site access to a nuclear facility
- Experience in multiple 3D analysis software
- Experience with multiple 3D measurement systems
- Experience with MicroStation or other CAD packages
- Leadership/Supervisor experience
45
PC Services Technician Resume Examples & Samples
- Investigate, diagnose, and resolve hardware and software issues on Windows-based PC's
- Use PC imaging software to create drive images and restore from drive images
- Set-up and troubleshoot mobile devices and tablets
- Handle repairs and RMA's for defective hardware
- Provides 1st line support of the server infrastructure, including Active Directory, MS Exchange, and backup services, user accounts, hardware, equipment set up, installation, configuration and support of Windows technologies
- Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
- Conducts technical training and product briefing with customers, vendors and company representatives
- Acts as local on-site representative to customer's organization
- BS or equivalent + 0 yrs experience
- Advanced troubleshooting expertise specific to the Windows 7 Operating System
- Windows 10 experience
- Experience with Microsoft Office 2007/2010/2013
- Extensive experience specific to the installation and configuration of computer hardware (printers and peripherals) & software
- Experience maintaining Conference Room equipment: Polycom, PC, and video equipment
- Demonstrates the ability to conduct activation, back-up, deactivation, and restart of network resources/services
- Ability to resolve hardware/software and equipment problems
- Knowledge of workstation imaging and encryption
- Experience and knowledge of troubleshooting related to hardware refresh activities
- Demonstrates ability to coordinate with users, technical teams, and senior management throughout network site(s)
- Possesses strong oral and written communications skills in order to clearly and effectively convey issues, reports, and other deliverables to SSA counterparts
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Senior Maintenance Services Technician Resume Examples & Samples
- Responsible for mechanical and electronic repairs of all equipment including printers, inserters and mail sorting equipment
- Responding to equipment break down or emergency situations with urgency
- Evaluating and assessing equipment problems by troubleshooting and completing repairs in a timely manner and knowing when to raise the issue to enlist the expertise of vendors, contractors or management to aid in the problem resolution process
- Consistently using inventory systems and maintaining the spare parts/supply inventory
- Experience trouble-shooting and repairing complex mechanical equipment including a minimum of two years of experience in maintaining and repairing high speed automated machinery is required. Experience working with Pitney Bowes high speed inserters and mail sortation equipment is preferred
- Significant amount of standing, walking, and lifting at least 50 pounds required
- Flexible schedule and overtime required and the ability to work the shift outlined below
47
Forestry Services Technician Resume Examples & Samples
- Patrolling Transmission rights-of-ways to evaluate vegetation conditions and gather field data to support work-planning activities
- Serving as liaison between internal customers, external customers and the Company's Vegetation Maintenance Programs
- Notify property owners and developers of incompatible vegetation planted on the right-of-way. Follow up to ensure that all incompatible vegetation is removed from the right-of-way
- Assisting the Forestry Services Team Leader with Transmission work planning and daily operational activities as they are assigned (customers issues, herbicide application, substation weed control inspections, etc.)
- Assisting the Forestry Services Team Leader and Gulf’s Transmission department with new construction projects and other VM related issues; notifying customers prior to tree pruning or resolving customer complaints are examples of work in this area
- Conveying work plans and customer concerns to work crews to insure all work is performed in accordance with work plans and customer commitments
48
End User Services Technician Resume Examples & Samples
- 4-6 years of experience in the service industry
- Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity
- Performs troubleshooting for highly complex hardware, software and system problems for multiple device types
- Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas
- Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes
- Responds to assigned issues and participates in the advanced troubleshooting and deployment of new devices, upgrades, fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support
- Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross-functional IT teams on complex issues. Continues to build solid understanding of processes, procedures, and Dignity Health standards
- May assist in the development of Operational Level Agreements (OLAs). Monitors deviations and escalates issues to more senior team members
- Understanding and adherence to policies and procedures. Develops new or modifies existing policies
49
End User Services Technician Resume Examples & Samples
- Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity
- Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary
- Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support
- General knowledge of Operational Level Agreements (OLAs) and always works within those metrics
50
Product Services Technician Resume Examples & Samples
- Assembly and testing of new products
- Communicating with the engineering department and project managers on prototype issues
- Assist in the training of production personnel to insure a smooth transition of a product from the prototype stage to production
- Support the development and building of necessary tools, and fixtures to support manufacturing assembly and FRP
- Testing of prototype boats, documenting findings, providing recommendations from findings
- Must have the ability to read blue prints, provide necessary redlines and insure BOM accuracy
- Perform incoming inspections and inventory of customer returned boats and document received and shipped conditions
- Knowledge, skills and hands on ability in a wide variety of assembly related installations to include current and non-current product, customer purchased aftermarket components, mechanical systems, cabinetry, and electrical work
- Experience in rigging and installing outboard engines, programming, calibration and troubleshooting
- Support Marketing staff with boat shows, expo events, dealer meetings, and photo shoots
- Must interface well with other employees, departments throughout Boston Whaler, Brunswick organization, outside vendors, dealers, and retail customers
- Ability to work indepently at off site locations and solve problems that may arise
- Self starter, high energy individual who can work effectively without supervision
- Must be committed to quality standards acceptable by Boston Whaler and customer base
- Insure work area is maintained clean, orderly and safe
- Know and enforce company policies and procedures
- Must be willing to work overtime as required to assure timely completion of critical projects
- Must be willing to travel if necessary
- Minimum of 5 years Boston Whaler boat building experience required
- Experience troubleshooting and repairing Boston Whaler assembly problems
- Experience with PC based software (word, excel, data acquisition, OBMS)
- Boating and mechanical background to properly execute duties
51
Sample Preparation Services Technician Resume Examples & Samples
- Perform all functions methodically and in accordance with SOPs
- Accurately and precisely aliquot samples of various matrices
- Independently operate laboratory equipment including but not limited to pipettes, automated liquid handlers, spectrophotomers, and centrifuges
- Assist with the calibration and maintenance of equipment
- Process and store biological samples per established protocols
- Maintain a clean, safe work environment
- Provide support to the registration, outbound and discard processes when necessary
- Maintain own training file
- Properly and accurately document processes
- Properly handle radioactive, manufactured, and drug products
- Retrieve and package outbound shipments and discards
- Perform basic retrieval problem solving under direction
- Generate location management and custom sample reports
- Competently register hand-built samples, import manifests previously broken down, and QC content including formatting
- Associates Degree in Biology, Chemistry, or related area of study
- 1-2 years experience in a GLP environment
- Must be able to work as a team as well as independently
- Working knowledge of GxP requirements
52
Co-op-site Services Technician Resume Examples & Samples
- Work on hardware builds and software installation for new GM locations
- Provide assistance in the IT customer service centers
- Rotate among the IT customer service centers to provide support to the GM Canada sites located in Oshawa
- Attend users incidents in general, support users in the migration to new tools
- Help users to interconnect their mobile devices to the MS Outlook mail and calendar system and other corporate services
- Document the incidents in the reporting tool
- Escalate the incidents to the team lead
- Engineering or Computer Science Student
- Strong computer hardware/software knowledge
- Software programming skills
- Strong organization, problem solving and analytical skills
53
Industrial Services Technician Resume Examples & Samples
- Utilize 40 hour HAZWOPER, Confined Space Entry and many other safety level certifications
- Build expertise in specialty vacuum equipment, confined space entry mechanicals, industrial hygiene instrumentation, pneumatic tools, electrical tools and varying degrees of manual use hand tools
- Navigate codes and other compliance requirements enforceable by industry regulatory authorities; DOT, EPA, OSHA etc
- Corrective completion of critical path documentation; Manifests, Drivers Logs, Job Summary, Permits etc
- Ensures elite standard of operations equipment maintenance
54
Color Services Technician Resume Examples & Samples
- Preparing and analyzing materials and samples, performing basic calculations, and cleaning and maintaining the lab
- Must be able to weigh colorant and paint accurately using a lab scale
- Be proficient in using a color computer for color matching and color differences
- Create displays which can include color cards and drawdown's that will support our sales staff
- Use various lab equipment; scales, shakers, etc
- Use computer to generate reports in an excel format
- Be able to tint various sizes of paint, from 2 ounce container up to an occasional 5 gallon bucket
- Be proficient in approving colors visually as well as numerically
- Reliable team player, able to adjust to a challenging & changing work environment
55
Laboratory Services Technician Resume Examples & Samples
- 60% - Implements test programs for Explosive Classification testing using standards from “ST/SG/AC. 10/11.”
- Conducts burn rate testing using the Crawford bomb or Mod II test equipment
- Coordination with the Program Office/Project Engineer as well as other support organizations to determine test requirements
- Directs less senior Laboratory Technicians or support staff during the test campaign to ensure test objectives are met both technically and within all test requirements
- Cleans, assembles and dismantles test hardware and apparatus as required
- Collects, records, interprets and reports data
- Performs mathematical calculations to obtain data results
- 20% - Assists the laboratory engineer with preparation and conducting critical test reviews
- Assists with the design, construction, activation, and operation of test facilities used in support of solid motor test programs
- Supervises less senior technicians in preparation of review materials, analyses, and presentations
- 20% - Under the direction of senior level engineers, may assist in generating cost estimates for specific work tasks or test support hardware
- Provides technical input for proposal efforts, design reviews, and technical interchange meetings
- Assists in development of tests, processes and procedures
- Maintains technical notebooks and associated laboratory records
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Remote Services Technician Resume Examples & Samples
- Ability to learn new technical concepts quickly
- Communicate technical directions over the phone to inexperienced computer users
- Excellent customer interaction skills
- Strong organizational and multitasking skills
- Ability to problem-solve
- Ability to follow written instructions
- Ability to work in a fast paced changing environment
- Ability to work in a very structured environment with scheduled rest and meal periods
- Type 30 to 40 words per minute
- Minimum of 1 year experience setting up home networks (or equivalent technical training)
- 1 year of related experience in a customer service environment
- Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
- Maintain good attendance
- Experience in the work from home environment is a plus
- Must be at least 18 years
57
Home Services Technician Resume Examples & Samples
- Be knowledgeable of all services/features and local attractions/activities to anticipate and respond to guest inquiries
- Must be detail oriented, organized and flexible and ensure completion of all general cleaning duties as assigned; check in with supervisor for additional assignments throughout the shift
- Stock cleaning carts, housekeeping storage and linen closets and public areas with designated supplies and equipment
- Maintain complete knowledge of proper maintenance and use of equipment
- Monitor and maintain safety, cleanliness, sanitation and organization of guest rooms, corridors, housekeeping linen and storage closets and public areas as assigned (i.e. remove trash and linen, wipe down shelves/counters, vacuum carpets and area rugs, sweep and wax floor, relocate improperly stored items to proper storage areas, etc.)
- Follow the required procedures for handling, cleaning, disposing of, or moving objects/materials and/or the clean-up of blood, infectious materials, or bodily fluids in accordance with the OSHA Bloodborne Pathogen Standards
- Provides accurate key control and effective security for all keys, buildings and vehicles
- Follow proper procedures to report any damages or maintenance problems
- Handle lost and found items according to department and company procedures
- Report to work on time and according to posted schedule
- High school diploma or general education degree (GED or minimum of six months related experience and/or training; or equivalent combination of education and experience)
- Previous hospitality experience in a Four Diamond quality organization preferred
- Must be able to understand, speak, read, and write in the basic English language
- Must be available to work, varied shifts and flexible schedules
58
IT Services Technician Resume Examples & Samples
- Provide 1st and 2nd tier support to SpaceX employees who require assistance with their information technology resources
- Install and configure computers, telephones, and other common technology/devices for new and existing SpaceX employees
- Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX IT systems for upgrades and maintenance
- Support SpaceX with the regular maintenance of monitoring, backup, and infrastructure systems
- Provide ‘remote hands’ support for SpaceX Systems Administrators as needed to include racking of servers, network devices, and rack-mountable power systems
- Must have 3+ years work experience building, deploying and troubleshooting computer systems
- Must have worked within a mid to large enterprise environment
- Must be able to troubleshoot computer hardware, printers, and software, Microsoft technologies including Windows 7, Windows Server, and Microsoft Office
- Must have experience supporting and troubleshooting Cisco Systems network equipment and IP networks
- Associates or Bachelor’s degree in Computer Science or related field is preferredbut not required
- A+, Network+, MCSE, and other technical certifications preferred but not required
- Enterprise experience working with system imaging and configuration management systems including: Microsoft Systems Center Configuration Manager (SCCM)
- Working knowledge of audio visual equipment
- Ability to take on higher-level strategic projects when tactical projects stall. Areas can include network administration, systems administration, high-performance computing, information security, etc
- Ability to write instructional documentation and convey highly technical ideas in simple terms
- Must be comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
- Ability to address and resolve information technology issues promptly, effectively and independently
- Motivated self-starter personality, able to work independently while maintaining patience with the constant interruptions of needy coworkers
59
Field Verification & Installation Services Technician Resume Examples & Samples
- Work as part of the energy efficiency team ensuring that the implementation of client sponsored energy projects are successfully executed
- Conduct inspections of newly installed HVAC equipment in 1-4 family homes to verify that new equipment installed meets the description provided
- Troubleshoot installations of smart thermostats in 1-4 family homes
- Install smart thermostats in 1-4 family homes
- Accurately complete site inspection and individual timekeeping reports on a daily basis
- Requires basic computer skills and access to a cell phone and internet
- Technical and analytical interest, time management and organizational skills
- A clean driver’s license and access to a personal vehicle (mileage will be reimbursed)
- 1+ year of work experience
- Knowledge of residential HVAC equipment (but we will train if not available)
- Familiarity with smart thermostat technology and installation (but we will train if not available)
- Experience in the building trades, particularly electrical
- Prior energy efficiency technology experience is not a requirement for these positions but is a plus (training will be provided)
- Familiarity with energy efficiency construction practices, building load calculations, proper mechanical system sizing, and energy savings calculations
- Experience working on successful energy efficiency programs
60
Building Services Technician Resume Examples & Samples
- Respond to all service requests issued through the Work Reception and Coordination Center. Perform daily inspections of the corporate facility in all areas pertaining to
- Working knowledge of plumbing, mechanical, electrical, HVAC, security, fire alarm, systems
- Ability to respond to and complete service orders utilizing professional people management skills
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Recovery Services Technician Resume Examples & Samples
- Strategic planning for IT installations from a single rack mounted device up to Large mainframes, components and peripherals
- Coordination of power whip installations between the DC power distribution infrastructure and the floor mounted IT devices
- Identify problems related to facilities installations, configuration, operations, or performance and have knowledge of the client's availability and performance requirements
- Participates in driving the efficient use of data center infrastructure and power through accurate inventory management and equipment placement and tactical energy management activities including, but not limited to blanking panel installations, perf tile management, hot spot management and containment
- Communicates with requester on progress of requests, maintains a high standard of satisfaction from requesters, performs coordination activities associated with the installation and/or de-installation/disposal of raised floor hardware inventory
- Develop/Maintain floor layouts and 3D inventory/Power Connection Mapping for new/existing customer environments. (Nlyte)
- Knowledge and understanding of enterprise hardware components, such as servers, switches, PDU’s KVM’s
- Ability to set up, configure, install and troubleshoot various types of rack mounted hardware
- Familiar with server hardware and OS (Windows and Unix (Aix, Linux, or Solaris)
- 3-5+ years related work experience with knowledge in the Data Center Distributed, Storage and Network IT Equipment technologies
- Basic hardware knowledge - Data center experience (raised floor computer room)
- Data processing operations experience, basic PC tools knowledge
- Creative problem solving with Electrical/mechanical aptitude
62
Energy Services Technician Resume Examples & Samples
- Minimum requirement is a High School Diploma or General Education Degree (GED)
- Valid Driver’s License with clean driving record
- Ability to speak, read, and write English in a proficient manner
- Must be familiar with and able to utilize electronic equipment, including, but not limited to a computer and cell phone
- Demonstrated knowledge and competency in operation, service and use of a variety of HVAC systems, equipment and related components
- 608 Refrigeration Certification preferred, required within 90 days of employment
- MA journeyman plumber & gas fitter license
63
Cardiovascular Services Technician Resume Examples & Samples
- Under general direction of the Cardiology Nurse Manager, the Cardiology Technician is responsible for assistance in the performance of exercising and pharmacologic stress testing, application, removal and scanning of Holter monitors and performing EKGs
- The Cardiology Technician provides appropriate care to all patients including infants, adolescents and adults
- Assists with transcription and distribution of confirmed EKGs, performs filming of reports and any other activity assigned by manager to assure the department runs efficiently
- BLS certification and successful completion of dysrhythmia course within 6 months of employment
- BCLS Certification required and maintained
- 1 year experience in related field preferred
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End User Services Technician Resume Examples & Samples
- Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
- Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary
- Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices
- Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support
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Building Services Technician Resume Examples & Samples
- Enter, perform and complete work orders and inspections in the Angus work order tracking softwar
- Work with vendors and contractors to coordinate projects and repairs
- Order all products related to repairs and maintenance
- Be responsive to tenant requests in the areas of safety, plumbing, mechanical, electrical and environmental needs through personal contact as well as Angus
- Be familiar with and conform to all written operating procedures associated with the facility
- Assists Facility Coordinator with internal moves to include delivering crates, supplies, trash removal and other internal support required
- Responsible for general cleanliness: daily walk of the interior, exterior, lobbies, and dumpster areas of building
- Inspect and report any building deficiencies for correction
- Responsible for stocking copy paper in the work areas at Rider Trail, Ball Drive and WPP
- Stocks and delivers envelopes/ letter head – Rider Trail
- Ships envelopes and stationary to all remote locations
- Order, stock, and delivers toner to all buildings for non-Xerox machines at all locations
- Inventory, stock and order all break room supplies
- Receives UPS and Fed Ex deliveries at Rider Trail as needed
- Assist at Ball Drive in snow and ice clearing operations, including the coordination of plowing and salting activities by outside providers
- Responsible for conference room set up, supplies, and trash removal
- Provide courier transport via company van including
- Facilities inter office needs i.e. moves between buildings
- Make special delivery runs for charity and other events as requested
- Works with various EWS departments in coordinating their shipping needs i.e. employees relocating to different cities
- Must possess and maintain a valid State of Missouri driver’s license
- Ability to work extended periods of time without relief when responding to priority / emergency situations (including overtime type assignments)
- Ability to meet physical requirements relating to the job: stooping, standing, climbing, and frequent lifting of a minimum of 50 pounds
- The qualified candidate will be detail oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented
- Good understanding of building mechanical system to include electrical/plumbing/HVAC
- Ability to operate and assist without direct supervision
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Building Services Technician Resume Examples & Samples
- Maintain Canada Line buildings, structures, and facilities; meet the availability and quality criteria in the operating contract and the requirements of the business
- Perform inspection, maintenance and replacement of lighting systems
- Assist with cleaning, replacement and validating functionality of ventilation systems
- Maintain and perform light duty repair of heating and plumbing systems
- Perform general facility duties such as painting, lock replacement, graffiti removal, minor landscaping, snow removal, office furniture relocation and parts delivery
- Ensure that planned maintenance inspections and activities are completed on schedule and that accurate records of maintenance and asset condition are maintained
- Oversee the deployment of sub-contractors on the railway and ensure they are working safely, meeting contract specifications, and adding value
- Actively and independently search maintenance database on daily basis to reduce backlog of activities
- Maintain tools and materials on service vehicle to perform maintenance activities safely and proficiently
- Five years experience of facilities maintenance work in a service, operating, or industrial industry
- Preference will be given to applicants with a journeyman qualification, in any combination of the following: electrical, HVAC, plumbing, building services or building maintenance, millwright
- Ability to communicate and write in English
- Work effectively independently or as a member of a team
- Knowledge of the regulations governing electrical installations in buildings, HVAC systems, boilers, safety procedures for maintaining electrical, mechanical plant, and civil structures
- Previous experience in facilities maintenance or building maintenance is an asset
- Must be capable of working outside in all weathers to ensure scheduled work is completed to enable the guideway to be returned to operation
- A current BC Class 5 drivers license
- Proven track record for safe use of equipment
- Ability to promote and maintain good working relationships with the Control Room staff and respond in a prompt manner; Ensure that communication is maintained throughout a failure scenario so that Control Room staff can make informed decisions on how to best manage the service around the failure
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Technicien de Service TI Site Services Technician IT Resume Examples & Samples
- Set-up, deliver, and install personal computers (PCs), laptops and related hardware to include, testing and implementation of new software and hardware, installation of software and hardware upgrades, and disposition of old equipment
- Education: High school diploma or equivalent
- Experience: At least 2 to 5 years experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment
- Certification/Licensure: A+, Network+, MOS, and/or MCP certifications desired
- In-depth knowledge and extensive hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems
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Special Services Technician Resume Examples & Samples
- Evaluate Arctic Cat vehicles to identify missing, damaged, or non-production parts and make necessary repairs or adjustments to bring them to production standards
- Use Documoto, or other web-based parts look-up sites
- Recover saleable parts from incomplete or prototype Arctic Cat vehicles
- Organize parts and accessories for resale
- Rebuild engines and crankshafts for resale
- Help employees and dealers locate and identify parts and accessories
- Re-crate vehicles for shipping
- Perform periodic counts of vehicle inventory
- Must be self-motivated, team orientated, and possess good organizational skills
- Must be able to operate forklifts and acquire license
- Must have good mechanical abilities and be able to lift up to 50 lbs
- Must be able to work in adverse conditions, and on concrete surfaces for up to 8 hours per day
- Basic computer skills including Microsoft Office, SAP
- Ability to work without direct supervision and follow procedures in proper order
- Vocational or trade school helpful or equivalent in practical experience preferred
- Experience in engines and all components of Arctic Cat products
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Value Added Services Technician Resume Examples & Samples
- Obtains authorized signatures
- Mailing out checks and correspondence for department
- Reconcile vendor statements, research and correct discrepancies
- Assisting in month end closings
- Establish terms for new vendors and update vendor information
- Performs other duties as required to support the Accounts Payable
- Department and special projects as requested by AP Manager
- Possess strong organizational and time management skills
- Must be a self-starter and have a strong work ethics
- Attention to detail and high level of accuracy
- Must be able to communicate effectively verbally and in writing
- Must be able to interact with employees and vendors in a professional manner
- Able to follow up on pending issues
- Able to follow standardized practices and methods
- Good attitude and work in a team environment
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General Services Technician Resume Examples & Samples
- Licensed Electrician
- Must have HS diploma or GED
- Must be proficient in medical gas outlet repairs
- Basic computer proficiency to keep computerized records and prepare reports
- Ability to follow and give oral and written instructions in English and ability to read, comprehend, and work from plans and blueprints
- Highly organized and ability to maintain proper productivity and work flow for multiple projects
- Must be a team player and able to maintain cooperative working relationships
- Demonstrated sensitivity to and respect for a diverse population
- Must be able to perform physical activities, such as, but not limited to, lifting equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must be able to safely use manual tools and power equipment common in the trade. Must be able to safely handle hazardous materials
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Senior Services Technician Resume Examples & Samples
- MS 6440 Aviation WayWindows 7
- VPN (utilizing F5 and RSA)
- Ability to pick up internal applications quickly
- Hardware background, with a focus on Dell and Lenovo laptops
- 3-5 years experience supporting desktop, printers and mobile devices
- Strong phone communication skills
- Troubleshoot problems by phone and utilizing remote software
- Ability to adapt in dynamic environments
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General Services Technician / Carpenter Resume Examples & Samples
- Must be at least 21 years of age or older
- Must have 5 years as experience as a Journeyman in the construction trades. A journeyman carpenter is preferred
- Must be fluent in speaking, reading and writing English
- Must have excellent oral and written communication skills sufficient to effectively communicate with employees, management and the client
- Citizenship: U.S. Citizenship is required for this position
- Clearance Required: Must have a Top Secret security clearance
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Print Services Technician Resume Examples & Samples
- One year of experience in the operation and maintenance of high speed copiers and/or bindery related equipment typically found in a copy center operation of a digital print plant
- Experience assisting in the operation of mail-processing equipment such as folders, mail metering equipment, inserters, and labelers
- Experience assisting in the shipping and receiving of materials and equipment
- Excellent customer service skills
- Ability to prioritize workload
- Ability to work under the pressure of deadlines and priorities that can quickly change
- Experience with Microsoft Office suite
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Crisis Services Technician Resume Examples & Samples
- Bachelor of Social Work, Bachelor of Arts/Science in a Human Services or Psychosocial/Mental Health field
- AHA Basic Life Support (BLS) Certification
- Must have a Mental Health Counselor License or will procure an Agency Affiliated Counselor Registration within six (6) months of hire
- One year psychiatry and/or chemical dependency experience in a health care setting
- Washington State Certification as a Health Care Assistant and Nursing Assistant Certified
- One year experience in the area of crisis evaluation and intervention in an acute psychiatric setting with an emphasis on quick assessment skills
- Experience working with patients with dual diagnosis
- Professional license or a Certified Counselor with the Washington State Department of Health
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Central Services Technician Resume Examples & Samples
- Completion of formal Central Services Technician course
- Current CRCST (Certified Registered Central Services Tech) or CSPDT (Certified Sterile Processing and Distribution Technician) through the IAHCSMM (International Association of Healthcare Central Service Materials Management)
- Experience with Surgical Instrumentation in hospital Sterile Processing/Central Services environment
- Materials management and/or supply chain experience
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Services Technician Resume Examples & Samples
- Act as a technical resource for all matters related to Schneider Electric HVAC equipment
- Perform start-up/commissioning, preventative maintenance and corrective/unscheduled maintenance
- Interact directly with customers onsite and over the phone, including installation consulting and technical site analysis to resolve issues
- Document information pertaining to site visits, including unit replacement, defective parts and equipment repairs
- Build strong relationships with customers and service partners
- Assist service partners with site visits to customers; Focus on compliance relating to safety policies, practices and procedures at all times
- Air conditioning and refrigeration licence (Essential)
- Restricted electrical/duel trade and refrigerated handling licence
- Highly developed working knowledge of HVAC systems, controllers and test and measurement equipment
- Strong knowledge of electrical and mechanical codes and mechanical and refrigeration principals
- Excellent customer service skills (Essential)
- Well developed verbal and written communication skills, including report writing
- Hold NV1 or be able to obtain (Essential)
- Must be able to commit to a 24/7 rotating on call roster
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Metal Building Construction Services Technician Resume Examples & Samples
- Working knowledge of detailing standards preferred but not required
- Previous experience in Metal Building industry required
- Previous erection experience preferred but not required
- PC competent (including Excel, Word, and Access)
- Results orientated track record
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Junior Building Services Technician Resume Examples & Samples
- Maintanance (cleaning filters in air conditioning units, replacing fluorescent tubes, bulbs etc)
- Safety (testing alarm systems and water temperatures etc)
- House-keeping (clearing debris in drain gullies, sweeping and re-painting of floors etc)
- Delivery and collection lecture handouts, equipment to workshops and driving departmental vehicle etc. There will be some heavy lifting involved, but this will be using the appropriate lifting equipment
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Home Services Technician Resume Examples & Samples
- Performs a wide variety of daily work on resort spa maintenance including
- Balancing chemicals, cleaning, drains and fills when necessary
- Performs periodic Quality control check on spas
- Performs maintenance, repair and installation of contracted spas
- Effectively fulfills job requirements in a safe and efficient manor
- Comply with all the Resort’s policies, procedures and Safety regulations
- Comply with the Resort’s grooming and uniform policy
- Minimum five (5) years “hands on” experience in spa related programs. Such as installation and repair
- .Certified in pool/spa maintenance and repair
- Must have a valid OREGON driver’s license
- Knowledge in small equipment and repair
- Must be willing to work flexible hours and days
- Must be able to function as an effective team member
- Must have the physical ability to perform the manual task required for this position, including bending, twisting, crawling, climbing ladders, stooping. Repetitive use of arms, waist and hands. Must be able to lift up to 30 pounds alone. 50% of the lifting requirement would be up to 100 pounds during winter months
- Must be able to work under extreme weather conditions
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Platform Services Technician Resume Examples & Samples
- To reduce/eliminate vulnerabilities by patching all windows servers to current Microsoft Requirements
- To build or rebuild Windows servers for new or existing projects
- To process Government Directed actions for monthly IAVA and create DNS Black Holes that safeguard the NGEN network
- Respond to Windows server outages and troubleshoot errors escalated to the team
- This position requires the candidate to have or be able to obtain a Secret security clearance
- 8570 compliance (Security+ CE preferred)
- 3-5 years relevant experience
- Windows Server 2008 R2 experience preferred
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Industrial Services Technician Resume Examples & Samples
- Ability to work in Confined Space Entries
- Availability for Emergency Response
- Excellent communication skills and attention to detail
- Mechanical troubleshooting ability
- Previous industrial services experience
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Central Services Technician Resume Examples & Samples
- Experience in general office practices and procedures
- Basic knowledge of computerized inventory management
- Ability to communicate effectively with people served
- Working knowledge of Sterilization procedures to include all state regulations, CDC recommendations, and ARON standards
- Previous experience in Central Service (1 year)
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End User Services Technician Resume Examples & Samples
- 0-2 years of experience in the service industry
- Provides desktop hardware setup and basic support for the user community. Works on one or more functional applications and performs work that tends to be entry level technological and business function complexity
- Follows defined procedures to execute management of the hardware, address incidents and fulfill requests. May perform troubleshooting independently for issues of low complexity and seeks assistance when needed
- May be assigned internal team project deliverables. May perform Field Operations work
- Responds to incidents, executes diagnosis, and performs incident resolution for those requiring low to moderate complexity; utilizes knowledge management. Escalates issues when necessary
- Responds to customer requests via the Service Management application Fulfills request of low to moderate complexity utilizing repeatable documented procedures. Interacts with the customers in a courteous and professional manner. May handle facility logistics including hardware receiving and maintenance of equipment depot. Enters appropriate data into the device asset management system and the knowledge management system
- Receives necessary information or training to perform basic troubleshooting, installation, upgrades and fixes for new and current devices. Participates in on-call rotation and provides on-call support
- Duties may also include data operations functions, data entry, backup tape changes or other responsibilities as necessary to ensure the successful day-to-day operation of their area
- Aware of and adheres to Operational Level Agreements (OLAs)
- Day to day contact and interaction with the user community as it relates to Incident Management and Request fulfillment
- Understanding and adherence to policies and procedures. May provide input to creation or modification of policies
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Cardiovascular Services Technician Resume Examples & Samples
- Administers and records electrocardiographic, exercise tolerance testing, tilt table testing, nuclear cardiology, signal averaging electrocardiographic examinations and administering Holter tests as ordered by a physician
- Responsible for proper placement of electrodes, set and adjust equipment, instruct patient on the care and documentation needed during the testing period
- Identifies normal and abnormal rhythms, conductions and/or wave forms
- Identifies ECG lead groups such as bipolar, unipolar and precordial leads
- Recognizes recording errors and responds appropriately
- Recognizes recording artifacts such as electrical interference, somatic tremor, pacemaker hazards and electrical shock
- Operates equipment and assists cardiologist during special procedures
- May be part of the quick response team for cardiac and respiratory arrests
- Prepares exam results for physician interpretation
- Maintains patient files for all procedures with storage of ECG tracings in the MUSE Cardiovascular Information System
- Experience:One (1) year of experience as a cardiographic technician OR an equivalent combination of
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Enviromental Services Technician Resume Examples & Samples
- Mental/Visual/Auditory: Concentration and attention to detail are necessary to evaluate the job duty. Ability to cope with the mental and emotional stress of the position. Must be able to see and hear, or use prosthetics that will enable the senses to function adequately to ensure that the requirements of the position may be fully met
- Environment: The environment is an enclosed building subject to occasional inconveniences such as heating, cooling, ventilation and noise disturbances. Out of the building situations may occur
- Keeps carts and equipment clean and ready for use. Keeps supply room orderly
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Team Leader Services Technician Resume Examples & Samples
- Coordinate daily work assignments, oversee and engage in field and warehouse activities
- Manage equipment transfers and cycle counts to ensure an accurate on site inventory
- Manage parts spending and inventory to meet Service Center(s) needs
- Exhibit excellent time management, verbal and written communication skills
- Sustain a clean and safe work environment, including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date; ensure that standard work is followed
- Assisting Team in achieving measures and goals by monitoring reports from FSO, JDE, and Cognos
- Root Cause and Countermeasure deployment to SOM
- Actively involved with new hire process (participate in the interview with the SOM, training, development, etc)
- Manage schedules for work, various shifts, on-call, and vacation
- Participate in the on-call rotation as required
- Work with SOM, Sales, Service Team and /or the Customer to resolve issues and improve service
- Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations
- Ensure Team compliance to all company policies and procedures to support company objectives, including service documentation, SOP/WI training, expense and fleet reporting, maintenance and calibration of test equipment and filing and record keeping systems in accordance with standard work
- 18 Years or Older (Cannot operate vehicles that exceed 10,000 lbs. if under Age 21)
- Meets Expectations or better on the Year End APEX and “On-Track” for the current year’s performance
- No Corrective Action in the last 12 months
- No Avoidable Vehicle Accidents (AVA) in the last 12 months (AVP can review to determine qualification)
- Perform all Essential Job Functions
- Experience with medical devices, FDA regulated products preferred
- Ability to use computer to perform assignments including proficient use of required software programs including MS Word, MS Excel
- Able to lift/carry up to 50 lbs
- Able to push/pull up to 50 lbs
- Bend/Twist
- Stand/walk for extended periods of time
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Access Services Technician Resume Examples & Samples
- Experience providing customer support
- Prior experience working with insurance authorizations
- Microsoft Office experience, specifically with Word, Excel and Outlook
- Electronic Medical Record experience
- Knowledge of Medicare/Medicaid Benefits
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Site Services Technician Resume Examples & Samples
- Provide technical maintenance and recovery support to proactively identify, analyze, and assess network and hardware malfunctions to resolve complex technical problems and implement necessary measures to ensure data/system integrity with limited system downtime
- Provide recommendations to department leadership regarding Continuous Improvement opportunities, implementing solutions to improve system performance, performing trend and root cause analysis, and identifying and communicating problem trends and gaps in department knowledge required to resolve specific problems
- Work with vendors to determine system selections based on price, technical functionality, and support
- Lead client server teams and directing, mentoring, and training Level I & II Service Desk Agents
- Formulate management policies for user rights and security
- Analyze and select new technology and design, test, and deploy new computer configurations
- Provide high-level guidance for and resolution of escalated service desk issues; raise RFCs, if required, to facilitate the Incident resolution of Standard and Emergency technical support; perform hierarchical escalation to Service Desk Management and Engineering for Incident Management
- Perform Level II Service Desk Agent activities in support of high-call volume periods and assisting with task automation and process improvements, as instructed by management
- Document technical processes, organizational guidelines, issues within the Problem management system, and troubleshoot processes and procedures, with clear, concise, and accurate information
- Compile data through Incident entry to be used for management information and reporting
- Perform project specific tasks to include; design, implementation, and documentation for Service Desk
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End User Services Technician Apprentice Resume Examples & Samples
- To provide effective 1st line ICT support across all aspects of the business and provide backup and support to the Senior ICT Technician
- To manage all incidents and support requests from receipt to resolution ensuring service level agreement targets are met
- To complete the initial diagnosis of all incidents and either resolve to the requester’s satisfaction using documented processes and procedures or escalate to Senior ICT Technician using agreed processes
- To support the smooth running of all ICT systems including all hardware & software systems within the Company
- Occasional visit to satellite sites to support the RLC/TQ business as required (driving license required)
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Mine Services Technician Resume Examples & Samples
- Relocating shovels and cables for blasting
- Dewatering of pits
- Organising road crew signage
- Delineating and building windrows around site
- Operating a range of equipment such as Excavator 330’s, 988 Loader’s, 972 Loader’s
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Conveyor Services Technician Resume Examples & Samples
- Install, splice, and repair conveyor belts at the customers’ locations
- Experienced with conveyor belt splicer and vulcanizer
- Ability to work overtime and weekends and to be on call
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Co-op Site Services Technician Resume Examples & Samples
- Pack, unpack, move and install equipment
- Working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Visio, Sharepoint, …)
- Highly adaptable and able to work independently and in a team environment
- Knowledge of IP Telephony, PBX, IP networks, Cisco phones, Cisco switches and routers, Project management (desirable)
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Services Technician Resume Examples & Samples
- Install Office Coffee Brewing Equipment at new customer sites
- Diagnose and Repair Coffee Brewing Equipment at customer sites and/or Aramark Warehouse location
- Enter Service Call resolutions into Aramark computer tracking system
- Interact with customer contacts for training in the proper use of equipment and service call resolutions
- Interact with manufacturer's help desk for troubleshooting and repair help
- Company service vehicle provided for work performed at customer site
- Minimum of 2 years’ experience in similar equipment maintenance and installation
- Have a passion for providing excellent customer service
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IT Services Technician Resume Examples & Samples
- Diagnose and quickly resolve all Windows applications and networking problems reported to help minimize downtime
- Install, upgrade, support and troubleshoot Windows 7 (and newer), Microsoft Office 2010 (and newer) and any other AGCO approved desktop application
- Install, diagnose, repair, maintain, and upgrade all hardware equipment (including but not limited to desktops, laptops, thin clients, printers, scanners, copiers, smart-phones, tablets and bar code readers)
- Follow AGCO's approved processes and procedures for Asset Management (Hardware and Software)
- Educate end users on basic software, hardware and peripheral device operation
- Troubleshoot and support mobile devices (smart phone and tablets) as well as Audio and Video technical issues
- Provide site support and assistance to the Central IT Support Teams (Network, Storage, Telecom) as needed
- Communicate recommendations for future modifications and/or additions to the current standards to the Global Desktop Team
- 2-5 years of experience in an IT Technical Support or related role, specifically supporting Windows 7 or higher as well as Microsoft Office 2010 or higher
- 2+ years of experience supporting video conferencing equipment
- 2+ years of IP telephony support experience
- 2+ years of experience working in an enterprise environment
- 2+ years supporting network infrastructure
- One of the following technical certifications: Microsoft Windows 7 or higher certifications (MCP, MTA, MCSA, MCSE), CompTIA A+ Certification
- No direct reports or budget management responsibility
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Machining Services Technician Resume Examples & Samples
- Knowledge of machining tools, including mills and lathes
- Basic knowledge of high technology tools including water jet, laser cutter, and 3D printers
- Must be able to work assigned work hours Monday – Friday
- Must be dependable, mechanically inclined with good organizational skills
- Some experience in machine shop practices, including basic knowledge of the safe operation of equipment
- Basic working familiarity with mills, lathes, and other machine shop instrumentation is highly desirable
- Some experience in mechanical/hardware design
- Some experience with CAD software and other machining software, such as water jet and laser cutters also desirable
- Ability to use MS office applications and navigate to internet sites
- This position will benefit from a high level of interpersonal skills to effectively interact with faculty, graduate and undergraduate students and Institute staff
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Land Services Technician Resume Examples & Samples
- Processes and maintains real estate data (both manually and through the use of computers) within Land Services
- Enters and validates real estate transaction information into computer base systems (including SAP)
- Processes and enters a high volume of real estate transaction information timely and accurately
- Prepares monthly lease/option/purchase/contract reports
- Creates presentations and reports with minimum supervision
- Assists in special projects and analysis under direction
- Analyzes and provides recommendations regarding acquisitions to ensure maximum return and profitability
- Supports due diligence activities as needed
- Assists with the acquisition and administration of real estate for site development
- Works with consultants, attorneys, and local municipalities to ensure compliance with zoning regulations
- Identifies and researches potential site locations
- Associate’s or Equivalent Experience
- Experience: 3+ years
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Building Services Technician Resume Examples & Samples
- Cleaning of university facilities and care of equipment used
- Performing general custodial duties and performing manual labor. Proper use and care of equipment and supplies; maintain good relationships with employees, students, and visitors. Thorough knowledge and practice of safe working procedures. Assists in building maintenance. Performs other tasks as requested by supervision, including snow removal
- Memory for oral and written directions
- Must be able to understand and follow directions correctly
- Must demonstrate good communication skills and be able to work with a diverse population
- Prior experience may be preferred
- Operation of shampooers, floor buffers, floor machines, carpet vacuums, and water vacuums
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Employment Services Technician Resume Examples & Samples
- Please note that you will need to highlight these strengths in your cover letter. Please see the "additional required information" section for further instructions
- Successful marketing and customer service experience involving extensive in-person contact to explain and elicit information regarding procedures, services, or requirements
- Experience working in a busy environment, where the quality and quantity of work and meeting deadlines is a priority
- Proficient communication skills to include business writing, strong oral communication and the correct grammatical use of English
- Demonstrated ability to deal with angry and upset individuals in a professional manner
- Ability to gather information to determine the most effective way to meet a customer's needs, while maintaining strict confidentiality; and
- Computer experience, including proficiency in internet searches and Microsoft Word, PowerPoint, and Outlook
- A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s)
- A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable
- Copies of transcripts, if education is being used to meet minimum qualifications
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Employment Services Technician Resume Examples & Samples
- Strengthening Alaska's workforce and encouraging economic development by providing quality career support and training services in high demand, high growth industries
- Helping customers become successful in realizing their career goals through the development of comprehensive assessments, career planning and follow-up services ensuring a positive return on investment
- Providing outreach through a variety of media regarding CSTS programs, policies, procedures, statutes and regulations to the general public and to partnering agencies
- Building and maintaining working relationships with partner agencies to collaborate and negotiate individual employment plans (IEPs)
- Preparing authorizations for services ranging from tuition to supportive services; and
- Reviewing, computing and processing payments for all financial expenditures and invoices from vendors and customers
- Excellent time and attendance habits
- The ability to effectively communicate program information and requirements, verbally and in writing, to individuals, partners, and outside agencies
- Documented experience working with a variety of age groups, i.e. youth (14-21), adults (21-54), and older workers (55+)
- Highly developed critical thinking skills to apply complex concepts, policies, and procedures to successful program outcomes
- Proficiency in the use of Microsoft Office Word, Excel, PowerPoint, and Outlook with the ability to quickly learn programs that track and monitor customer workforce activities and performance
- Proven ability to multi-task, successfully working with multiple projects with competing deadlines and ever-changing priorities
- Positive attitude and professional integrity
- Experience in case management and/or workforce development; and
- Commitment to providing superior customer service
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Engineering Services Technician Resume Examples & Samples
- 3 years industrial experience on a similar role
- Apprenticeship Trained Mechanical Artisan qualification
- Exposure to tobacco industry is an added advantage
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IT Services Technician Resume Examples & Samples
- Provide 1st and 2nd tier support to employees who require assistance with their information technology resources
- Install and configure computers, telephones, and other common technology/devices for new and existing Company employees
- Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of company IT systems for upgrades and maintenance
- Support the company with the regular maintenance of monitoring, backup, and infrastructure systems
- Provide ‘remote hands’ support for Systems Administrators as needed to include racking of servers, network devices, and rack-mountable power systems
- Must have 3-6 years’ work experience building, deploying and troubleshooting computer systems
- Must have experience racking and configuring network switches, servers, and storage systems using out-of-band management technologies such as DRAC, iLO, and IPMI
- Associates or Bachelor’s degree in Computer Science or related field is preferred but not required
- Experience installing and performing initial network configuration of various power systems including: automatic transfer switches and power distribution units
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Services Technician Resume Examples & Samples
- Must 100% commit project schedule
- No travel or food reimbursements
- 40 hours/week; work hours might vary due to requirements
- After hours and weekend work, as needed
- Read and navigate multi-floor building plans
- Experience with IT project and/or IT job site survey and data collection
- Experience with VoIP technologies, VoIP device deployment and device troubleshooting
- Proficient with navigation and functions of Microsoft Excel tools, commands and options
- Proficient with navigation and functions of Adobe Acrobat tools, commands and options
- Proficient with troubleshooting analog, digital, and network telecommunications technologies
- Laptop able to maintain operational charge for at least 4 continuous hours (no tablets)
- Windows 7 or newer
- Adobe Acrobat v10 or newer
- Microsoft Office v2010 or newer (Word, Excel, and PowerPoint)
- USB Flash Drive - 4 GB minimum
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Forensic Services Technician Resume Examples & Samples
- Provides training to individuals in a variety of areas depending upon the individual's needs
- Conducts environment rounds
- Participates in crisis de-escalation
- Serves on hospital-wide committees
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Digital Services Technician Resume Examples & Samples
- Preflights customer-supplied electronic files checking for fonts, graphics links, and other file attributes using native applications to ensure accurate output
- Makes corrections to electronic files - including but not limited to, replacing fonts, changing four color process to spot colors, fixing brochure panels - in order to ensure the file is output to specifications
- Typesets and does layout of stationery, forms, flyers, and other quick turnaround projects
- Scans images and makes corrections based on production or customer requirements and places in customer-supplied electronic files
- RIPs electronic files using industry-specific software and checks for accurate traps and bleeds and other file attributes
- Creates imposition templates to streamline electronic stripping
- Electronically strips files using industry-specific imposition software. Formats file for press choosing appropriate layout template, and sets grip, guide, and gutter settings
- Prepares laser proofs and digital dylux or color proofs and folds and trims as necessary to replicate the final product for customer approval. Checks accuracy of proof against customer specifications
- Maintains storage of electronic files on server; updates and deletes files as necessary
- Enters data into job tracking system to provide data for accounting and billing systems for the Department
- Assists management in determining work flow improvements
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Inspection Services Technician Resume Examples & Samples
- Utilize Analysis and 3D CAD software such as GOM, ATOS, UniGraphics, Geomagic, and Polyworks to interpret part geometry and complete Structured Light Measurement inspections and color maps
- Advanced math skills (especially algebra, trigonometry, and geometry)
- Use of basic and advanced metrology equipment
- Proficiency in Microsoft office, especially Excel
- Utilize Coordinate Measuring Machines, Blue Light scanners, and other equipment to dimensionally inspect castings, patterns, gauges, and fixtures in order to assess their conformance to established specifications
- PC-DMIS or GOM experience preferred
- Working knowledge of CMM / SLM preferred or comparable metrology experience
- Blue Light scanners
- Contacts
106
Temp Mail Services Technician Resume Examples & Samples
- Receive, sort, and distribute mail to individual Worner Boxes
- Assist customers inquiring about mail services, deliveries, providing informed responses and ensuring prompt and courteous service
- Provide retail postal station services to include selling stamps, preparing outgoing mail and packages, operating postage metering equipment, maintaining cash drawer, and other services
- Balance cash drawer for the retail postal station and maintain accurate inventory of stamps and miscellaneous supplies for mailing (overnight air envelopes, etc.)
- Assist customers with overnight courier letters and packages by providing information regarding rates, regulations, etc
- Assist in preparing postal reports as requested
- Maintain records of insured, registered, and certified communications from point of receipt to final destination; obtain necessary signatures as required
- Work with vendors to coordinate the repair and maintenance of equipment in the postal sales and mail distribution facilities
- May assign or verify proper departmental budget codes for correct charges to departments for bulk mailings as needed
- Assist in providing training, work direction and problem solving assistance for student workers. May oversee the work of less experienced staff
- Serve as back-up to assist Mail Couriers with transporting mail from the US Postal Service Facility to the college for further distribution to students and campus departments as needed
107
Rehabalitation Services Technician Resume Examples & Samples
- Performs support duties by assisting with various duties of the counselor for case management and providing team approach assistance to counselor for the client referral process through closure of the client’s case
- Interviews applicants for intake and provide case notes with general client information of client self-report of disability, socio-economic information, medical/psychological issues, general disability related issues and enters information into the LIBERA system
- Maintains client case files to ensure all information is up to date; gathers client signatures on required documentation for the Electronic Case File (ECF)
- Provides assistance to the client with direct contact to identify client issues, clarify issues, understand the client services and the counselor’s directions
- Corresponds with clients to inform and remind them of appointments for assessments, counselor appointments, and to request documentation (medical/psychological), monthly progress reports, and assisting the RSS 3 with all necessary correspondence
- Provides information about RSA programs, available community resources, and as well as providing orientation to new referrals to the RSA program the Vocational Rehabilitation (VR) Program process
- Knowledge of federal and state laws and regulations in regards to the provision of rehabilitation services to individuals with disabilities
- Knowledge of the guidelines and best practices of the Vocational Rehabilitation program
- General knowledge of the variety of disabilities, disabling medical conditions, and available community resources
- Skill in observing behaviors with regard to possible employment and employment expectations
- Problem solving and decision making skills
- Ability to communicate and have a good working relationship with individuals being served through Vocational Rehabilitation, co-workers, vendors and employers
- Ability to prioritize, assign and review work and effectively utilize resources
- Collect assessment information needed for the VR Counselor to determine eligibility of applicant, monitor client progress, and input data into the LIBERA automated system
- Provide information to customers, providers, community organizations and agencies
- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees
- Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements
- Be subject to a search of Child Protective Services Central Registry
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Site Services Technician Resume Examples & Samples
- Audio Visual equipment within the office space
- Web Conferencing setup and monitoring for VIP executives
- PC break fix support for the business within market
- Facilitation of onboarding and off-boarding
- Telephony break/fix support
- Mobile phone configuration support
- Mobile device support (IOS & Android)
- Training end users on new technology and assisting with deployment
- Manage data closet technology to agreed global standards
- Assist remote support staff when additional resources are required
- Additional desk top services activities defined as service improvement actions
- VIP support
- Conference room technology health checks
- Local office status reports
- Genius Bar support
- Perform coverage walk-arounds within an office or market
- VIP and Exec Assistant check-in’s inclusive of White Glove Service
- Incident Management
- Resolving incidents in a timely manner to meet the defined Service Level Targets
- Create accurate and clear resolution documentation within the incident ticket
- Escalation of incidents to 3rd line support per guidelines established to support Service Level Targets
- Share incident resolution knowledge by posting information on Yammer
- Participate in creation of ServiceNow knowledge articles detailing troubleshooting processes and procedures
- Perform support functions to include: setup of peripheral equipment, software installs and configurations, wireless and LAN configurations, and resolve access issues and other issues as required
- Identify malfunctions with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity
- Ensure onboarding, off-boarding, and asset management processes are followed
- Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC)
- Assist with trend and root cause analysis
- Identify and communicate problem trends found as part of incident resolution
- Technology Enablement
- Conduct information sessions aimed to promote end user adoption of technology products and services
- Educate clients on problem resolutions to minimize repeat requests and provide timely follow-up
- Project Work
- Participate in, or provide feedback to project testing stages
- Support projects as required for supported sites
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Employment Services Technician Resume Examples & Samples
- Cover letter
- A list of three (3) professional references, including current daytime telephone contact numbers, to include current or recent supervisor
- Two (2) letters of professional reference
- Your last two (2) performance evaluations, if available
110
Management Services Technician Resume Examples & Samples
- Proficient with Microsoft Word and Excel, and working with electronic databases
- Ability to handle multiple assignments, prioritize tasks, and meet deadlines
- Ability to work independently
- Excellent verbal and written communication skills, and interpersonal skills
- The Department of Human Resources currently administers the Management Services Technician (MST) online examination on a continuous basis. You may apply and take the MST exam online at
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Central Services Technician Resume Examples & Samples
- Decontamination of all dental instruments and related equipment and all lab ware by use of an automated washer/disinfector. Infection Control: Packaging Disposable items, set, etc. for distribution to clinics
- Inspect all dental and lab instruments and related equipment processed by department for form and function to assess acceptability for re-use, need for repair or replacement
- Set up instrument trays
- Packaging of all items for terminal sterilization based on the method of sterilization to be used
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Labs-apex Services Technician Resume Examples & Samples
- While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel
- Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work
- Moderate to heavy lifting is required
- Ability to uphold the stress of traveling
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
- Ability to work in a confined area
- Ability to sit at a computer terminal for an extended period of time
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General Services Technician Eugene Resume Examples & Samples
- Installing and maintaining card readers at cardlock locations and troubleshooting card reader issues
- Building maintenance
- Tank farm maintenance
- Cardlock maintenance including fuel pump repairs and filter changes
- General cleanup including trash detail and pressure washing
- Must be mechanically inclined with the ability to troubleshoot and solve mechanical issues
- Excellent interpersonal and customer service skills
- Have experience with electrical troubleshooting
- Ability to learn all aspects of building maintenance needs, including construction and plumbing
- Travel throughout Oregon and overnight stay will be required at times
- Must be able to lift 50 lbs. and maneuver a job site
- Physical demands including twisting, pulling, kneeling, bending, climbing
- Ability to work outside and in fluctuating temperatures
- Must pass drug test and background check
- Ability to be on call 24/7
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Cardiovascular Services Technician Resume Examples & Samples
- Performs cardiovascular and electroencephalography diagnostic procedures
- Performs clerical duties associated with cardiovascular procedures
- Previous EKG experience required
- BLS credentials
- Cardiology Tech certification preferred
115
Development Services Technician Resume Examples & Samples
- Serves as the initial intake and review of building and development plans, as well as permit application and supplemental documents related to the project for completeness and insure compliance with established codes, policies, and procedures
- Determines processing needs for projects by conducting a detailed records search and assessing the scope of the project and relevant permit requirements. Creates plan submittal record to begin routing project to necessary City staff and monitors development through the review process to ensure projects are progressing to meet set benchmarks
- Calculates fees based on established fee schedules and project details, and monitors approval of plans. Communicates with applicants on permit status and permit costs; obtains information on incomplete documents; and resolves permit conflicts
- Provides high level customer service by responding to requests for information or service. This may be conducted face to face, via email or telephone, or through mail
- Serves as liaison and facilitates an administrative gate keeping sessions between clients and City staff members to verify there is adequate information for a detailed code review. Gate-keeping sessions may include City staff, developers, contractors, property owners and other governmental agencies
- Responsible for coordinating and providing training for Development Services staff and other City staff to ensure consistency in development and permit application processes
- Serves as initial point of contact for internal and external inquires related to services and process
- Provides support to lower level technicians and other duties as assigned
- Required Skills and Abilities
- Work involves problem solving, detailed work, verbal and written communication, and extensive customer contact in a face-to-face environment and through phone and email
- Must be able to perform multi-task operation with frequent interruptions
- Excellent time management, organization, attention to detail, and people skills
- Self-motivated and take initiative
- Ability to work independently and as a team to provide excellent customer service to clients
- Position often requires extended periods of sitting or standing
- Plan intake requires the ability to processes a high-volume of large plan set submittals (often 10-20 pounds) from clients, mail-ins, and couriers. Must be able to unroll, open, analyze, label, roll, bind with rubberbands, and transport such plans throughout areas of the Customer Service Center without assistance
- Operate a computer and use a variety of programs; maintain technical files both electronic and manual; utilize specialized electronic tools, materials and equipment. Perform complex work thoroughly, accurately and efficiently
- Clearly present technical information in oral, written, graphic or other forms
- Basic ability to read and interpret various kinds of maps, architectural and engineering drawings, construction plans, blueprints and other technical materials and documents, such as state and federal guidelines; learn and apply local, state or federal codes and regulations
- 4 years of customer service experience that includes development services experience is required. OR An equivalent combination of education and experience
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User Services Technician Resume Examples & Samples
- At least two years of experience in a library environment
- Relevant library experience
- Experience working with the circulation module of an integrated library system, preferably Sierra
- Knowledge of DeskTracker
- Strong customer service orientation skills
- Demonstrated ability to use sound judgment
- Excellent organizational, interpersonal, and communication skills