Team Resume Samples

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BH
B Haag
Bailey
Haag
43500 Koss Tunnel
Philadelphia
PA
+1 (555) 854 7243
43500 Koss Tunnel
Philadelphia
PA
Phone
p +1 (555) 854 7243
Experience Experience
Boston, MA
KYC Team Manager
Boston, MA
Marvin Inc
Boston, MA
KYC Team Manager
  • Assign work clearly to team members, explain work process and procedures
  • Responsible for the selection, performance management, discipline and termination of the employees within their assigned team
  • Performs the day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback
  • Manages daily production and quality, ensuring reviews are conducted within stated SLA’s for each process and quality is met while adhering to policy and procedure
  • Willing to stand behind decisions and conclusions that, even when challenged, you believe are justified; making sound decisions in the best interest of the bank an coach other to do the same
  • Provide objective feedback to the KYC analysts to encourage and support ongoing development
  • Seize opportunities to make progress and or improve process
Phoenix, AZ
Complaints & Investigations Team Manager
Phoenix, AZ
Bergstrom Group
Phoenix, AZ
Complaints & Investigations Team Manager
  • Leading and motivating a team of associates providing daily direction optimising the performance of the team through coaching and feedback
  • Maintaining a strong compliance focus at all times ensuring the Bank’s reputation is protected and we are fully compliant in respect of our obligations to customers, the regulator and internal policies and controls, including TCF
  • Providing coaching and mentoring to the Associates to support the development of an environment that actively supports Citi’s vision
  • To ensure that VOE results improve year on year with particular focus on communication and engagement of people and great place to work
  • Support Complaints Managers to produce inputs and reports for Operational Control Meetings (Product, Operations, Complaints) and monthly meetings with each of the relevant business areas (owners of all complaints codes/SLAs)
  • Through analysis support Complaints Managers to understand and report end2end complaints performance, trends and root causes
  • Make recommendations for the design of process improvements and policy changes
present
Boston, MA
Recovery Team Lead
Boston, MA
Heathcote and Sons
present
Boston, MA
Recovery Team Lead
present
  • Develops and manages one or more defined communication channels and/or stakeholder groups
  • Work closely with Business Unit Heads and virtual teams across all countries, acting as a role model
  • Championing the benefits of team working across functions
  • Develop and standardize the reporting and monitoring tool for consumer operations
  • Management & Leadership
  • Provide active and inspiring leadership to recovery , project and technology recovery team in-country
  • Review monthly performance against budget and ensure that any excesses are challenged/agreed
Education Education
Bachelor’s Degree in Attention
Bachelor’s Degree in Attention
Kent State University
Bachelor’s Degree in Attention
Skills Skills
  • Attention to detail
  • Strong control mentality
  • Advanced knowledge of MS Office
  • Professional English language written and verbal skills
  • Excellent communication skills
  • Ability to liaise with all levels including senior management
  • Excellent interpersonal, communication and listening skills
  • Ability to manage own time
  • Advanced understanding/experience of databases and query tools
  • Desire to improve processes
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15 Team resume templates

1

VP-team Lead & Management Resume Examples & Samples

  • Build the Gurgaon based development and support team
  • Build working relationships with development and operations teams within the local office and globally
  • Oversee development and support teams supporting Corporate functions
  • Provide technical oversight for development teams; conduct architecture, design and code reviews
  • Manage performance objectives for development team leads
  • Co-ordinate with functional development and product managers in regional locations across the globe
  • Provide input and guidance on team structure and resource allocation to most effectively meet business objectives
  • Provide status reporting to senior management
  • 10+ years of experience with a proven ability to design and deliver systems and software
  • Bachelors or Masters Degree in Computer Science or equivalent
  • 6+ years of J2EE/Java development experience, including developing user interface driven applications as well as efficient batch applications
  • Unix shell scripting and Perl a plus
  • 6+ years relational database experience, including data modeling and database schema design
  • Strong problem solving and analytical skills; ability to think independently and creatively
  • Strong working knowledge of SDLC
  • 2+ years of experience building and managing development and support teams, including individual performance management
  • Experience working with global project teams spread across time zones
  • Strong team work with the ability to work independently and as part of a team
  • Experience managing projects including teams of developers
2

Senior Team Membr IB F & BM Resume Examples & Samples

  • Extraction and mining of data reports from the source MIS systems
  • Producing for the senior management key month-end reports like EMR packs, Performance reports etc
  • Analyzing operating results and key cost/revenue drivers (Revenues/Expenses/Capital & Across LOBs)
  • Liaisoning with product CFO teams and IB Business Strategy & Analysis to understand business drivers
  • Supporting ad hoc requests for expense analysis and reviews
  • Supporting monthly and yearly forecast process
  • Fresh CA / MBA with less than one year of relevant work experience
  • Focus on service delivery / client satisfaction
  • Solid organizational skills with ability to consolidate and analyze data received from multiple clients
  • Good analytical skills, eye for numbers
  • Strong accounting knowledge
  • Strong command of report writing
  • Good Excel skills (i.e. data manipulation, macros, vlookups, array formulas, pivot tables) and MS PowerPoint. Knowledge of Advanced Excel would be an added advantage
  • Goodcommunication skills
  • Self starter able to prioritize key tasks effectively
  • Experience with project financial tracking and reporting preferred
  • Experience with expense management analysis and reporting, including budgeting, forecasting and expense variance analysis a plus
  • Experience in application of allocation methodologies or systems used to allocate expenses to sponsor preferred
  • Knowledge of financial management, particularly in gathering/reporting on actuals, forecasts and expenses preferred
  • Experience with benchmarking particularly activity based costing analyses preferred
  • Primarilylate EMEA shift, may have to work on a few critical business days of the month in New York shifts
3

Gfcc-special Review Team Region Director Resume Examples & Samples

  • Liaise with key stakeholders and coordinate the review of complex issues directly with Alert Analysis, Investigative Team Management, Transaction Monitoring, KYC teams, Legal, and GFCC Senior Management
  • Manage the Special Review process from end-to-end: including report generation, proactively addressing control gaps, and personnel and systemic stress points within the AML, Sanctions, and ABC functions
  • Assist with development of the SRT annual portfolio of reviews
  • Assist with strategic capacity planning, caseload analysis and staffing requirements for the SRT
  • Assist with the development of methods for measuring team effectiveness
  • For assigned topics/reviews: clearly define project objectives and stakeholders, plan project deliverables with all impacted parties, and oversee the review end-to-end
  • Establish collaborative working relationships with GFCC team members globally
  • Author and publish draft reviews
  • Provide concurrent review for other SRT work product and reports
  • Participate in assigned GFCC sub-committees and working groups
  • Assist in managing department analytics and other ad hoc reporting, presentations and projects
  • Experience – 10+ years experience with supervisory or managerial experience in an operational, investigational, or advisory capacity; 5+ years in compliance or related field
  • Flexibility / Initiative – Self-starter, capable of working under minimum supervision; Executive who can easily and efficiently transition across topics and disciplines
  • Regulatory Knowledge – Understanding of BSA, AML, OFAC and other AML regulatory policies with the ability to apply and explain regulatory concepts; Understanding of regulatory and compliance environment and lifecycle
  • Problem solving skills – the candidate must demonstrate the ability to identify key issues, obtain appropriate information for further analysis, and develop actionable recommendations
  • Analytical skills – the candidate must be highly analytical with experience in collecting, analyzing, and synthesizing information on various subjects
  • Project management skills – Able to manage multiple workstreams involving multiple partners and groups and be able to make decisions autonomously; Adept to multi-tasking and meeting deadlines in high-pressure environment
  • Communications skills – the candidate must possess excellent written and oral executive-level communications skills; Able to present issues, lead discussions, and make supportable recommendations to senior executives
  • Client management skills – the candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on regulatory engagements
  • Teamwork skills – the candidate must be flexible in his/her work style and be able to work appropriately with stakeholders and colleagues at all levels
  • Computing skills – Strong PC Skills including Microsoft Excel, Access, Word, Powerpoint and other reporting tools
  • Willing to travel internationally
  • BA/BS/BBA degree required
  • Strong change management capabilities with experience in both tactical and strategic programs
  • Experience in leading project teams from creation to execution; includes people management, team structuring, onboarding, and training
  • Experience with and/or knowledge of APAC and EMEA regulatory environment
  • Knowledge of consumer and wholesale banking products including investment management, treasury services, and correspondent banking businesses will be a plus
  • Financial Services Regulatory experience
  • CFE and/or CAMS certification a plus
  • Language skills preferred (one or more of): Mandarin, Korean, Japanese, Arabic, French, or Russian
4

Global Wealth Management Centralized Lending Team Resume Examples & Samples

  • Lead a team of 8 - 10 Lenders and Analysts dedicated to the seamless delivery of the Securities Based Lending products to GWM and CWM (Chase Wealth Management) clients
  • Previous management experience preferred
  • Strong communication and interpersonal skills. Accountable for Team delivery of excellent customer service
  • Proven ability to effectively communicate with senior managers and sales personnel
5

Team Manager CAN CMS Cebu Resume Examples & Samples

  • More than two years customer contact center experience
  • One to two years supervisory or management experience preferred (preferably in a call center environment)
  • Experience in banking or credit cards an asset
  • Ability to manage multiple projects and set priorities
  • Two years community college or university degree preferred
6

Divisional Team Director Resume Examples & Samples

  • Cultivate and develop strong, long-term client relationships with Advisors and Senior Executives in the organization to foster a culture of teaming and partnering
  • Lead the development and execution of teaming and partnership goals and sales channel strategies to drive revenue across multiple lines of business
  • Support and facilitate team development programs and peer to peer coaching programs
  • Facilitate connection to external coaches based on team needs
  • Ability to answer systematic and policy questions as it relates to team structure and team formations
  • Facilitate team formations and partnership path discussions for advisors considering teaming or partnering
  • Design and develop a strategic framework and processes; effectively manage strategic relationships with other departments in the firm to enhance internal departmental partnerships to grow firm revenue
  • Design and implement teaming Strategies to include Teaming and/or Partnering Forums, Regional productivity and revenue growth summits, recruiting VIP’s
  • Support firm initiatives through creating and facilitating breakout sessions and speaking engagements at National, Regional and Complex meetings
  • Exemplary communication, organizational and consulting skills required
  • Strong executive presence
  • Strong financial advisor relationship management skills
  • Demonstrated ability to proactively engage senior level management teams, FA’s and Advisory teams
  • Ability to understand and communicate policies and concepts quickly and accurately
  • Accomplished skills in presentation development and delivery
  • Ability to creatively solve problems and direct advisors to firm resources as needed to close business
  • Ability to prioritize, schedule and meet deadlines and work both independently and within a team
  • Ability to work effectively in a fast-paced environment
  • Ability to travel (70% travel likely)
  • BS/BA, experience in the financial service industry in sales or management experience preferred
7

OTC Listed Derivatives Clearing Team Resume Examples & Samples

  • As a member of OTCDCC Clearing TSG you will be working closely with the Front Office to provide the first level of control for the OTC Derivative products cleared in EMEA
  • You will be responsible for offering the first line of defense for the franchise risk ensuring that the trade bookings are correctly flowing to clearing and monitoring for trade exception management
  • You will be ensuring that all trades are booked and confirmed as intended by checking the Trading system verses internal MS systems and versus Marketwise, liaising with Trading, Sales, Broker’s or the Clients directly
  • You will be the intermediary between the clearing sales desk and other areas of the Bank. Settlements, Client Service Group (CSG) and Confirmations areas will come to you to discuss and resolve issues to ensure that breaks are resolved effectively
  • The pace of the desk demands that you complete each task quickly and accurately. You will be protecting our franchise. The ability to organize your time and complete each task on time will be a key factor in determining your suitability for the role
  • Daily deadlines are inflexible and the candidate should be organized to ensure the team meets all deadlines. The role requires the sharing and discussing of knowledge and information between the Trading, Sales, Settlements and Confirmations groups
  • You will be in constant communication with the front office, clients and many departments within the bank. You should be accurate, knowledgeable and professional in all dealings with whomever you may meet
  • Fast learner who is an excellent communicator and has a high attention to detail
  • Good product knowledge of OTC Clearing products is desirable
  • Knowledge of OTC Clearing workflows and processes would be advantageous
8

Documentation Team Resume Examples & Samples

  • 3 to 7years finance industry experience with min 2 years relevant experience on client onboarding
  • University degree holder with relevant experience in client account documentation and AML
  • Attention to details and meticulous
  • Strong analytical/problem solving and communication skill
  • Self-initiative and able to work independently
  • Fluency in English, Chinese
  • Strong Excel and PowerPoint skills
9

Valuation Control Team Manager Resume Examples & Samples

  • Ensuring compliance with the firms Valuation Policy
  • Addressing potential valuation exceptions properly
  • Monitoring activities performed by the firms Pricing Team
  • Supporting client valuation activities
  • Overseeing the production of Advisor and fund Board valuation reporting
  • Provide strong leadership and development opportunities to a small team of financial professionals
  • Ensure proper escalation and resolution for exceptions arising in the daily valuation process
  • Monitor and ensure delivery on daily process and regular reporting requirements
  • Assist in the continued development and testing of proprietary technology platforms supporting valuation control, analysis, and reporting
  • Monitor, research, and respond to inquiries from IM clients with respect to areas of responsibility
  • Ensure compliance with Firm and Operations-wide risk and control requirements
  • Continually review and improve processes to achieve maximum efficiency and effectiveness
  • Bachelors Degree (Finance, Economics, or Accounting preferred) and a minimum of 7-10 years experience in financial services operations or similar role
  • MBA or CFA is a plus
  • Experience managing teams with a broad scope of process responsibilities
  • A good understanding of the institutional investment management industry and various equity and fixed income investment instruments
  • Professional maturity, self-confidence, decisiveness, and outstanding business judgment
10

Production Operator Join our High-performing Team Resume Examples & Samples

  • Act as a project manager, and communicate and negotiate project deadlines, project scope, cost estimates and schedule changes
  • Collaborate with customers to provide alternative approaches, and to understand the requirements of the work request
  • Troubleshoot technical problems with all machinery, including paper jams and ink flow problems. Work effectively with copier maintenance vendors
  • Operate finishing equipment (3-hole drill, bindery, laminating, folder, cutter, etc.)
  • Use various scanning/copier equipment to create Acrobat PDF files from hard-copy format
  • Pursue and share leading practices within your department, and among Enterprise Support Services (ESS)/CSG staff
  • Help with digital prepress (printing from electronic files to various digital print devices)
  • Assist with daily color calibrations and routine operator maintenance on reproduction equipment
  • Utilize the CSG.com database to confirm all time and materials are billed correctly, and project instructions and customer interactions are fully documented
  • Break problems down into manageable parts, applying simple problem-solving techniques
  • Knowledge/background of both copy and print
  • Some knowledge of basic computer applications
  • Adept at troubleshooting (and potentially fixing) copiers/other machines
  • Ability to learn and strictly adhere to the Ernst & Young quality standards and procedures, including CSG standards and guidelines
  • Confident at gaining advanced knowledge of the Ernst & Young brand, and skilled at raising brand awareness
  • A minimum of 1-3 years related experience
11

BA Documentation Team Resume Examples & Samples

  • Oversee the creation of audience appropriate knowledge and process documentation
  • Align processes and knowledge articles to applicable Standards and Policies
  • Revise, edit, and proofread language efficiently for precision, clarity, and conciseness
  • Employ tactics for shaping highly structured documents
  • Implement and follow a document life cycle methodology; monitor certifications
  • Ensure process and knowledge owners provide timely response on certifications, feedbacks, and new requests
  • Monitor knowledge articles for adherence to authoring process
  • Create and maintain effective and efficient knowledge workflows
  • 5-7 years of Technology experience
  • Excellent interpersonal skills, such as influence management and negotiating
  • Ability to interact with all levels of management
  • Excellent judgment and decision making
  • Heavy operational experience in the day-to-day running of a technical support environment
  • Strong self starter who can proactively engage a virtual cross organizational team without formal direction
  • Experience managing, planning and implementing intermediate level projects
  • Demonstrated execution focus
12

Production Specialist Join our High Performing Team Resume Examples & Samples

  • Fulfill work requests, utilizing black and white and color digital photocopy machines, including set-up, quality control and clean-up
  • Print Microsoft Word, Excel, PowerPoint, InDesign and Acrobat PDF files in color and black and white
  • Operate finishing equipment (3-hole drills, binder, laminator, folder, cutter, etc.)
  • Apply your advanced operational knowledge to complex production projects requiring digital photocopy, binding, laminating and finishing equipment
  • Evaluate capacity and shift priorities
  • Distribute reprographic workload
  • Maintain and troubleshoots routine technical problems on color and black and white reprographic and finishing equipment. Work effectively with equipment maintenance vendors
  • Carry out digital prepress (printing from electronic files to various digital print devices)
  • Conduct daily color calibrations, and routine operator maintenance on reproduction equipment
  • Manage and archive electronic files
  • May audit work requests. to capture all materials and time for print production
  • Stock and order reprographic supplies (such as paper, toner, bindery, laminating film) and maintain relationships with external vendors
  • Work with customer service coordinators and project managers, to provide production ideas on projects of various scope and complexity
  • Work with customers to provide alternative approaches, and to understand requirements of the work request
  • Create timelines and cost estimates for client approval
  • Train new hires and production operators, and serve as a peer/mentor
  • Cross-train staff in additional CSG functions, to provide flexibility of resources
  • Act as a project manager, and communicate and negotiate project deadlines, project scope, cost estimates and schedule changes as necessary
  • Utilize the CSG.com database, to confirm all time and materials are billed correctly, and project instructions and customer interactions are fully documented
  • Develop team momentum, by being a good team member and/or leader, promoting and sharing leading practices with Enterprise Support Services/CSG staff
  • Gain advanced knowledge of the Ernst & Young brand, and raise awareness
  • Understand and strictly adhere to the Ernst & Young quality standards and procedures, including CSG standards and guidelines
  • Able to work 9am-6pm
  • Ability to identify, resolve and overcome obstacles/problems, applying simple problem-solving techniques
  • Adept at evaluating conflicting requirements of multiple customers, and effectively prioritize workload
  • Strong communication, interpersonal, customer service and teamwork skills
  • Proficiency in Lotus Notes, and some graphic applications
  • Operational knowledge of color and black and white machines, and all types of finishing
  • Advanced knowledge of repro machines (copiers, binding equipment, laminator, cutter, stapler, etc.)
  • Ability to troubleshoot (and potentially fix) copiers/other machines
  • Understanding of applying color management, in relation to color output
  • Strong Microsoft application knowledge
  • Color calibration and routine maintenance skills
  • Skilled at managing vendor relationships
  • Adept at working with speed and accuracy
  • A minimum of 2-4 years related experience
  • Purchasing experience
13

UAT Team Lead Resume Examples & Samples

  • Minimum 10 years of relevant industry & work experience with 2 years in managerial capacity
  • SDLC knowledge/experience is amust
  • AML/compliance knowledge is amust and MANTAS product knowledge is preferable
  • Comprehensive knowledge of technology, product processor, compliance, AML policy, financial services, investment & retail banking products/services – back and middle office operations
  • Excellent English written and verbal communication skills
  • International experience in a multinational corporation withproven ability to work with people across geographic regions/countries and diverse cultures
  • Computer literate -proficient in Windows applications and experience with automated workflow tools (Archer) ispreferred
  • Basic understanding of data administration within a database environment
14

AML Ops Team Lead Resume Examples & Samples

  • Responsible for the timely, accurate, and effective investigation of unusual transaction behaviour within Citi Global Transaction Services
  • The daily work effort is focused on mitigating money laundering risks to Citi
  • Managing a team of 3-5 analysts
  • Assignment of alerts to analysts
  • Review of analyst case summaries and perform second level review of investigations
  • Escalation of suspicious cases to AML Team Manager and immediate escalation of alerts with due concern
  • Review of closed alerts (before reaching case management tool)
  • Perform peer review of investigations (alerts and/or cases) to ensure appropriate dispositions have been recommended by analyst and when recommendations to escalate to the business or to file a Suspicious Transaction Report that that decision by analyst is appropriate in support to the Regional Operations Head/AML Team Manager
  • Responsible for supporting the successful accomplishment of internal RiskControl and Self Assessment (RCSA) policies
  • Design and execute quality assurance testing of work performed by team leaders and analysts
  • Must possess strong focus on continuous process improvement
  • Report generation and preparation to AML Team Manager
  • Design and preparation of management metrics and KRIs (Key Risk Indicators)
  • Responsible for COB processes and maintaining sound controls on systems backup
  • 2-3 years experience in AML Monitoring
  • 2 years experience in leading a team
  • Must be computer literate
  • Experience of Know Your Customer (KYC), Data Protection and Investment regulations
  • Background in consulting, audit, financial institutions, legal or operations and technology would be beneficial
  • Background in banking/finance/business
15

O&t-sso Projects Team Lead Resume Examples & Samples

  • Position requires 5+ years of experience working with CA SiteMinder and Oracle (Sun) directory server in a UNIX environment
  • The experience needs to be related to implementation of infrastructure components rather than working with SiteMinder application policies
  • This position also requires extensive experience working with UNIX shell scripting especially with egrep, awk, sed, vi, and regular expressions
  • There is also a requirement for experience working with Microsoft Office tools such as Word and Excel
16

O&t-returned Items Team Lead Resume Examples & Samples

  • University/Diploma graduate with at least 2 years experience in key operations role
  • Proven ability to deliver results within aggressing timescales
  • Good communication, analytical & problem solving skills
  • Resourceful and adaptable
17

Velocity Team Lead Resume Examples & Samples

  • Keeping track of the team’s work book and progress against the planned sprints
  • Understanding and interpreting business requirements
  • Delivering new features and functions
  • Re-imagining and re-designing existing tools and screens
  • Excellent general programming, software design and problem solving skills
  • Commercial WPF development experience
  • Excellent C# and OO knowledge
  • High attention to detail, a good eye for design
  • Strong software engineering skills – e.g. use of best practices, design patterns
18

O&t-proofs Management Team Lead Resume Examples & Samples

  • Graduate of a business course with accounting background, CPA is an advantage
  • Ability to work fast paced, proactive and can multitask different functions
  • Has a positive attitude with good analytical skills
  • Candidate should be a team player with good interpersonal and communcation skills
19

Batch Team Lead Resume Examples & Samples

  • Provide leadership and management for a distributed team of developers, promoting communication and alignment across the team with respect to an agreed set of deliverables
  • Plan release cycles and maintain a pipeline/schedule of work based on priorities set by our business sponsors both globally and regionally
  • Ensure quality, robust deliveries by following internal as well as best practice development/testing/release standards
  • Manage communication with business sponsors, ensuring expectations are set and met appropriately
  • Determine training needs and recommend training solutions, to deliver high standard of customer service
20

Reward Team Lead Resume Examples & Samples

  • Ensuring appropriate communication with Onshore representatives
  • Driving process improvements
  • Workload management and prioritization
  • Ensuring the agreed SLAs are met by the team
  • Supporting implementation of process controls and process documentation
  • Responsibility for timely & accurate delivery of regular processes/reports
  • Delivering a mix of regular, ad hoc and custom reports
21

Contact Centre Team Lead Resume Examples & Samples

  • University degree in any discipline minimum 2-3 years' of relevant work experience in leading a team
  • Strong customer service mindset with excellent communication and problem solving skills
  • Ability to direct and positively motivate staff
  • Possess strong interpersonal skills to work effectively in a team environment collaborating across diverse groups
  • As this role does servicing of Hong Kong and Singapore end clients, the candidate should ideally be able to speak English/ Mandarin and Cantonese
  • Computer literacy is a must
  • Ability to perform rotating shift, including Saturdays and public holidays
22

Rep, Street Team Resume Examples & Samples

  • Must be able to work nights, weekends and holidays
  • Must have valid Washington State driver license
  • Must be 21 years or over
  • Must be able to lift 25 pounds
  • Will not exceed 30 hours per week
  • Part-Time
23

TRG Team Lead Resume Examples & Samples

  • The ability to transfer your leadership, coaching and customer care skills to members of your team
  • Your ability to drive resource allocation and agreement to the sales process
  • Master the use of all sales tools – (CRM systems, research tools, windows programs, online meeting software and others)
  • Ability to grow new business and meet/exceed your established revenue goals
  • Deliver candid feedback and coaching on a consistent, regular basis – one on one, face to face, everyday
  • Active building and proactive management of your team’s sales pipeline
  • The ability to foster a positive and competitive sales environment
  • Initiative to develop and grow your own skill set and knowledge
  • The ability to grow your bench of talent
  • The sharing of best practices with your peers and other TRG staff
  • Take ownership and accountability for your number and your team
  • Communicate regularly and attend meetings with the ForSaleByOwner.com and Cars.com Management Teams
  • 4 year college degree or sales work experience
  • A winning attitude
  • An entrepreneurial spirit
  • Has revenue responsibility dependent on goal given by Sales Manager
  • Directly manages employees
24

Street Team Internship Resume Examples & Samples

  • Organized with the ability to multi-task in a fast paced work environment
  • Previous marketing/promotional experience
  • Energetic day in and day out
  • Outgoing
  • Must be enrolled in an accredited college or university eligible to receive course credit
  • Possess a valid Michigan driver’s license
  • Flexible schedule – Must be able to work nights/weekends and holidays
  • Requires prolonged standing at indoor and outdoor events
  • Ability to lift up to 25 lbs
25

Team Lead, AML FIU Resume Examples & Samples

  • CAMLO Office
  • Bachelor’s degree preferred, or 3-5 years of relevant experience in lieu of degree
  • Monitors daily operations of staff and provides suggested feedback regularly
26

Mobile Team Lead Resume Examples & Samples

  • 3+ years management/lead experience
  • 5+ years of experience in software development and a strong command of object oriented principles/programming
  • 3+ years experience of development in agile companies/projects
  • Demonstrated strengths in Objective-C and the iOS platform
  • Demonstrated strengths in Java and the Android SDK
  • Experience in continuous integration and continuous delivery
  • Experience integrating with REST services (nice to have)
  • Translate the needs of the product and business to ensure they are aligned with team priorities
  • Build, lead and continuously develop a team of high-caliber, experienced engineers
  • Leveraging previous development expertise, take part in the delivery process, write software and stay ahead with the latest in cutting-edge technologies
  • Play a key role in architectural and strategic decisions
  • Establish great rapport with other development teams, Product Owners, QA and others to maintain high levels of visibility and efficiency, collaborate on and influence new products
  • Work with the recruiting team to attract and retain high quality talent
27

Swat Team Manager Resume Examples & Samples

  • Perform design reviews and enforce architecture standards
  • Recommend improvements to the architecture/design to improve the performance and resiliency of the environment
  • Conduct research on emerging technologies and perform cost-benefit analysis for recommended/selected products
  • Load and performance tests planning and analysisQualifications 5-10 years Progressive Management Experience
  • 8-20 years total experience in IT
  • The Ideal candidate will be technical from an application and infrastructure perspective
  • Knowledge of Java/J2EE - webservices, EJBs, JMS, XML, etc..,
  • Experience with J2EE patterns and working knowledge with design patterns, Servlets, Struts, JSP, EJB, XSLT, XML, Spring, Hibernate
  • Knowledge of C, C++, C# and .NET architecture
  • Service Oriented Architecture and a good understanding of the SOAP protocol and the different SOA stacks
  • Experience tuning SQL queries with complex business logic. Solid knowledge of joins, views, triggers, stored procedures, data normalization and replication
  • Knowledge of UNIX/Linux Administration
  • Knowledge of Windows Administration
  • Strong understanding of networking/distributed computing environment concepts
  • Knowledge of Storage systems
  • Experience working in a 24x7 production environment
  • Experience in on-call environments
  • Strong communication skills to write documentation for design and architecture documents
  • Ability to work in groups as a team player
  • Ability to help others in a fast paced and perpetually changing systems environment
  • Ability to work on multiple simultaneous tasks in parallel and prioritize between them
  • Strong customer service, communication, and organizational skills, ability to be highly productive in a fast-paced environment, and to work independently
28

Mlro, Avp-funds Team Resume Examples & Samples

  • Provide leadership to the Funds, Platforms & Intermediaries businesses on all matters relevant to financial crime prevention (inc. CDD, AML, Sanctions and Bribery & Corruption, including escalating significant matters promptly, providing additional information, analysing/interpreting legal, regulatory and internal policy/procedure issues
  • Provide direction to the business or the regional/central teams on a range of matters, including high risk/special focus/PEP account opening requests, payment to/from restricted accounts
  • Direct in implementing Group or updates to local financial crime prevention policies and procedures
  • Update local policies and procedures to incorporate changes due to regulatory, structural and systems changes
  • Lead the production of Request Dispensations/Waivers to cover any non-compliance with policy, and ensure that an audit trail is maintained
  • Review new account applications and apply Barclays internal policies and procedures and local regulatory requirements to ascertain whether additional information is required to enable such applications to be signed-off
  • Review and process (include making release or investigate further or reject decisions) alerts produced daily by automated client name and transaction screening tools (currently OEDQ), including transaction surveillance, Sanctions and PEP screening tools
  • Review alerts generated by automated transaction monitoring systems (currently Fortent) employees and, as appropriate evaluate, investigate, and make disclosures to the relevant authorities/police, including subsequent liaising with the police/authorities
  • Receive Suspicious Activity Reports (SARs) from employees and, as appropriate evaluate, investigate, and recommend to the MLRO whether disclosure to the relevant authorities/police is required
  • Assist in the delivery of appropriate financial crime prevention and Sanctions induction, annual refresher, and other CBT based training
  • Significantly contribute to regulatory on-site examinations including preparation, on site support and follow up activity
  • Have significant experience of delivering high quality anti money laundering support to a sophisticated client base, with a significant proportion of their career spent with the financial services or investment management sectors, with day to day interaction with senior executives
  • Demonstrate strong technical skills in international financial crime law and regulation and a solid understanding and working knowledge of financial crime responsibilities have significant experience of financial crime risks
  • Demonstrate solid international experience and may have spent a period of their career working internationally
  • Be able to demonstrate proven depth in the core areas of Financial Crime, and be able to quickly apply a combination of technical and commercial thinking to any business issue arising
  • Be able to move effortlessly between strategic topics to day to day regulatory risks
  • Have commercial understanding of the businesses they have supported in the past, coupled with an appetite to build a deep appreciation of the Barclays business they will support
29

Team Mgr-apps Prog Resume Examples & Samples

  • Proven experience leading high performing Agile Scrum development teams
  • Experience leading developers focused on business process automation and related technologies (Ie Pega, Appian, JBPM, Webmethods)
  • At least 4-6 years of strong development background
30

GTI So-enterprise Incident & Problem Management Team Resume Examples & Samples

  • Analyze GTI-owned issues to identify trends; communicate with technology owners; and facilitate Service Improvement Programs to ensure that GTI reaches its committed goal of reducing problems in the environment; eliminate defects; reduce impacts; and shorten time to repair, drive efficiencies
  • Provide callout for chronics, theme-based RCAs, aged incidents, and other initiatives to drive actionable tasks
  • Analyze timelines for gaps and improvement opportunities related to detection, monitoring, meeting service levels, resolution, and impact duration
  • Responsible for working with GTI technology towers and lines of business globally to ensure the classification of incidents and problems to improve reporting that will lead to better trending and analysis of problems
  • Cross technology background in areas such as networks, distributed systems, desktops and mainframes
  • Knowledge of corporate toolsets such as Service Manager (incident/problem) and ECMS (change) are essential
  • Extensive Excel Knowledge, ability to dissect large data files, utilizing formulas, minor scripting, and filtering
  • Proficient in PowerPoint
  • Basic Knowledge of SQL queries and Regular expressions
  • Understands Microsoft Access
  • Proficient in pattern recognition
  • Ability to interface and work with multiple teams across regional boundaries and communication channels
  • Demonstrated ability to be a collaborative team player
  • Possess excellent writing/analytical skills as well as the ability to be detailed and process oriented
  • Strong overall knowledge of technology business and best practices
  • Experience in Cognos products preferred
  • ITIL certification desirable
31

Team Mgr-apps Prog Resume Examples & Samples

  • J2EE, JSP, Struts, Spring and Drools
  • WebServices integration using SOAP, WSDL, JAXB and AXIS and RESTful services
  • Application development methodologies including quality, stability and performance "best practices"
  • Drive to get things done
  • Attitude toward being a team player in a multi-cultural and global team environment
  • HTML, CSS, JSP, Ajax, JavaScript
  • Familiarity with development tools - Perforce, Maven, RAD, and Websphere
  • Knowledge of core banking functions, processes and operations
  • Knowledge of project management tools and methodologies
32

Global FIX Connectivity Team Lead Resume Examples & Samples

  • Deploy new FIX connections and products to our client base
  • Understand the FIX Protocol Language
  • Provide transparency and metrics to our end users and colleagues
  • Drive and direct our counterparts such as Vendors and Brokers towards Aladdin workflows and strategy
  • Act as Project Manager for Development Projects relevant to third party connections
  • Provide leadership and structure to global team
  • Participate in industry events, panels and conferences to stay abreast of the market trends
  • Bachelors Degree with strong academic performance in economics, finance or technology
  • Approximately 5-10 years work experience in trading workflows and FIX connectivity
  • Experience working with clients on technology solutions desired
  • Strong understanding of financial instruments such as Fixed Income, Equities, FX and Futures, as well as third party platforms and services used for trade execution
  • Excellent organization, communication and presentation skills (written and verbal)
  • Self starter with a strong sense of ownership, assertive follow through and results oriented
  • Ability to manage multiple projects and proven record of delivering within deadlines
  • Understanding of messaging protocols helpful such as SWIFT, FIX and FpML
  • Technical aptitude required (e.g. SQL)
  • Excels at problem solving and has strong analytical skills
  • Works well under pressure in a fast paced environment
  • Some travel may be required – approximately 20%
33

Senior Director, Institutional RFP Team Resume Examples & Samples

  • Develop proposal response strategies to better position TIAA-CREF products in the marketplace. Align RFP activity with broader marketing initiatives. Ensure proposals communicate a consistent view of TIAA-CREF’s organizational and brand identities
  • Structure and manage the RFP team for high performance and high productivity. This includes hiring, talent development and training, and staff-related administration
  • Monitor and implement quality control standards for proposal submission, including compliance with RFP requirements, alignment with offer and positioning of TIAA-CREF services and product in the marketplace
  • Train, coach and mentor members of the Acquisition Marketing RFP team in best-practice and industry best-of-breed proposal skills and processes and project management. Assure consistent customer experience with the proposal process
  • Work with RFP Knowledge Management team to ensure database responses meet strategic and stylistic standards, in accordance with industry best practices and corporate guidelines
  • Develop and facilitate strong relationships with Sales Consultants, Sales Directors, key business partners/stakeholders, and Institutional partners
  • Develop and facilitate relationships with Consultants and Subject Matter Experts throughout the organization
  • Provide management reporting as needed for staff and strategic planning, activity and product assessment and overall team productivity
  • Work with business partners and sales teams for cross-organizational projects and RFP-related process improvement/education
  • IT systems experience a plus as the position currently serves as the primary PMAPS systems administrator and liaison with information technology and an external vendor for PMAPS
  • Ability to track, calculate and communicate meaningful and impactful metrics. Develop and execute budget related to staff and activity
  • Ad hoc projects as assigned by manager
  • Bachelor’s degree in Business, Journalism, English, Communications or related field
  • 12-15 years of experience as an RFP Manager, defined contribution services or closely related financial services experience is preferred
  • Mastery in Microsoft Word, Excel, and Project and PowerPoint applications preferred
  • Experience with RFP software and systems administration, business analyst and IT process knowledge preferred
  • Strong demonstrable writing, editing and proofreading skills. Strong research and analytical skills
  • Expert knowledge of retirement services, marketing fundamentals and sales cycle process
  • Strong knowledge of FINRA regulatory compliance and principles of corporate risk management. SEC or other regulatory audit experience helpful
  • Ability to manage resources managing multiple projects ensuring adherence with strict deadlines and producing quality work
  • Ability to quickly assess new information regarding specific product and technical topic and their impact on the RFP process and the RFP content
  • Proven experience driving process improvement across a high volume production workstream
  • Ability to interact with individuals across the organization, from technical staff to executive staff, including strong presentation skills when called upon
  • Ability to communicate effectively on unfamiliar topics to elicit technical and program information necessary to answer client questions
  • Industry association experience helpful (ASPPA, PAICR, FRA, SPARK etc..)
  • Position may reside in Charlotte, Boston or New York (AWS)
34

Team Manager Employees on Leave Resume Examples & Samples

  • Responsible for managing all employees nationally on maternity/paternity and long term income protection
  • Refers to Manulife as required and ensures all HR related forms and inputting of STI (Short Term Incentive) is completed in a timely and efficient
  • Experience within leadership and people management competencies/capabilities
  • Demonstrated strong achievement motivation, linked to excellent implementation skills and interpersonal skills that enable
  • Thorough understanding of RBC HR Policy
  • Thorough knowledge of relevant audit requirements
  • Applicable Application expert
35

L.a Live Street Team Resume Examples & Samples

  • Possess a valid driver’s license, automobile insurance and a good driving record
  • Presentable and professional appearance
  • Fun, energetic and outgoing personality
  • Reliable, punctual, and professional attitude
  • Strong organizational skills with ability to manage multiple priorities simultaneously in a fast paced environment
36

FIU Investigations Team Lead Resume Examples & Samples

  • Reviewing automated suspicious activity alerts and reports made by Citi staff and determine whether further investigation is required or the information should be disclosed to the National Crime Agency
  • Deal with ad hoc queries related to AML compliance issues that have been escalated as potentially suspicious transactions
  • Assist in enhanced due diligence when requested by the business or as required in a higher risk situation
  • Maintain group records and provide management information relating to AML investigations as required
  • Liaise with the UK Nominated Officer and/or the UK Money Laundering Reporting Officer to ensure that identified suspicious activity reports are considered by them for external disclosure
  • Assist in producing and providing AML training as required by the business or Poland Hub
  • To provide assistance to the UK FIU Compliance Review Head, during times of heavy volume or absence. This will be performed by providing cover by completing the required Compliance reviews for ICG, Retail and CPB related KYC high-risk customers as required by FIU and related Citi policies
  • Prepare all regular management reports and participate as a lead FIU representative in AML, business and related Governance forums for matters under direct responsibility
  • Participate and be the subject matter expert representative for FIU for any significant AML projects and enhancements involving transaction monitoring and associated controls and disciplines
  • Deputise for other managers in FIU, during their absence, for all FIU Compliance Investigation and Compliance Review matters. Development value: Broadening experience of the UK legal and regulatory regime as it relates to financial crime
  • Good working knowledge of the key AML, Sanctions and AB and C laws and Regulations is essential. CDD/EDD experience, including good understanding of various corporate structures
  • Experience in leading/ managing a team is essential
  • Experience in dealing with senior stakeholders within the business environment with confidence
  • Experience in the AML field, particularly in relation to SAR reporting and/or account opening, is essential
  • Strong written and personal communication skills
  • Numerate, and comfortable with basic financial analysis techniques
  • Familiarity with standard Microsoft Office applications is essential
  • Experience of using NCA SAR Online would be an advantage
  • Excellent interpersonal and team-building skills are essential
37

Client On-boarding Team Manager Resume Examples & Samples

  • Responsible for coaching to improve FSAsatisfaction, education, productivity, and relationship deepening
  • Coaches, trains and develops allassociates
  • Leads quality initiatives/initiatesprocess improvements
  • Collaborates with other leadership peersto improve processes that impact both the client and FSA experience
  • Ensures complete and efficient FSA/clientinteractions
  • Monitors call metrics and trends in orderto maximize efficiencies, manage risk/minimize exposure, and makesrecommendations for improvements
  • Adjusts rapidly to changing demands andpriorities
  • Builds relationships with theSales/Service Leadership Team
  • Series7, 66, 9/10 highly preferred, expectation to be obtained within 6-12 months
  • Displays sound judgment and crafts goodbusiness decisions for FSAs, clients, and shareholders
  • Proven ability to coach and motivateothers
  • Superior client service proficiencyincluding excellent verbal, written and listening skills
  • 2 to 3 years of brokerage leadershipexperience
  • Foster collaborative relationships withinand across business units and sector
  • Demonstrated ability to make timely andaccurate decisions
  • Excellent organization skills; ability toprioritize and handle multiple tasks
  • Must remain current with and comply withregulatory requirements
38

AM GWM Centralized Lending Team Resume Examples & Samples

  • Drive business critical projects / initiatives as assigned
  • Execute and refine existing management/risk metric reporting
  • Partner with Reporting team for build out of new reporting/metrics requests
  • Establish marketing /communications schedule for key business partners
  • Create/update global/regional one-pagers and/or CLT Primers for individual or group introduction conversations
  • Prioritize and track key initiatives including process and policy changes. Solicit and incorporate feedback from Global Managers
  • Co-ordinate meeting agendas, track follow-ups and distribute meeting minutes
  • Bachelor's degree or equivalent
  • Desire to work in a fast paced, high production and demanding environment
  • Strong Microsoft Skills, including Word and PowerPoint. Advanced knowledge of Excel is a must, including formulas, macros, pivot tables, graphs and basic VBA. (Access knowledge preferable)
  • Analytical Mindset
  • Strong attention to detail and proven ability to utilize qualitative and quantitative tools to analyze, synthesize and interpret information
  • Ability to identify key components of a problem and assess how best to progress towards problem resolution
  • Interact and communicate confidently and effectively with all levels of management
  • Ability to shape data and information into effective messaging
  • Capable of connecting the dots across related projects and identifying gaps
  • Good organizational skills with an ability to prioritize work and meet tight deadlines
  • Flexibility and ability to work with minimal supervision
  • Functions as an active participant, taking the initiative to make things happen
  • Confidently shares ideas and collaborates with others to find solutions and form action plans
39

Transaction Manager Debt Team Resume Examples & Samples

  • Execute and manage client transactions through review, negotiation and execution of relevant documentation in relation to e.g. Eurobonds (including high yield transactions and loan participation notes), EMTN/ECP programmes (including annual updates), liability management exercises, custody transactions and trusteeships
  • Act as a focal point for allocated clients
  • Ensure accurate set up and maintenance of transactions
  • Ensure appropriate client/account management coverage including annual reviews
  • Ensure all appropriate approvals are in place prior to deal closure including KYC, deal review, trustee etc
  • Participate in deal review as appropriate
  • Ensure billing/legal invoicing is current and accurate
  • Liaise with Operations regarding the implementation of new transactions
  • Ensure accurate creation, verification and action of diary dates in ATIS for future events derived from relevant documentation
  • Ensure accurate opening, verification, management and closure as appropriate of cash and custody accounts on and offshore
  • Build and develop client relationships
  • Provide support to A&T Sales on new business prospects as required
  • Contribute to MCA activities
  • Knowledge of the Issuer / Agency & Trust – Corporate Trust product and market desirable
  • Working knowledge of debt transactions desirable
  • Understanding of transaction documentation, deal execution and / or legal experience
  • Fiduciary legal experience advantageous
  • Good client skills
  • Strong transaction management / execution & negotiation skills
  • Proven inter-personal/communication skills
  • Ability to prioritise
  • Strong PC skills (MS Word, Excel, PowerPoint)
40

Recovery Team Lead Resume Examples & Samples

  • End-to-end management of Recovery Project involving the development and implementation of business processes to meet project objective, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales and quality
  • Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations
  • The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change
  • Identify process improvement opportunities across all work streams in conjunction with BPR (Business Process Re-engineering) to look at potential areas for reengineering and enhancements resulting in lower cost of operations and higher productivity
  • Review monthly performance against budget and ensure that any excesses are challenged/agreed
  • Own the technological roadmap related to Recovery related initiatives and the delivery of these projects
  • Ensure regulatory requirements / commitments are addressed with the given timeframe
  • Ensure all audit items are followed and escalation process established
  • To spearhead and drive strategic initiatives & projects resulting in enhanced customer experience, higher employee productivity and significant cost saves
  • Identify process improvement opportunities across all work streams and look at potential areas for reengineering and enhancements resulting in lower cost of operations and higher productivity
  • Ensures that realistic project and quality plans are prepared and maintained
  • Monitor progress, timelines, deliverables, finance and risks across projects undertaken as part of the recovery plan
  • Finalise OLIs / project performance metrics to report progress on Mozambique Recovery Plan
  • Ensure embedment of standard set of policies and procedures identified as deliverable under the Mozambique recovery plan
  • Provides effective leadership to the project team and takes appropriate action where performance deviates from agreed tolerances
  • Develop and standardize the reporting and monitoring tool for consumer operations
  • Own and monitor the technological roadmap and align it to project delivery dates
  • Ensure transparency across all work streams relevant to project delivery
  • Monitor and update recovery project progress as per timelines, deliverables, finance and risks to relevant stakeholders
  • Shaping and scoping of new initiatives and securing the buy in of Stakeholders
  • Develops and manages one or more defined communication channels and/or stakeholder groups
  • Co-ordinate with the Business functions in Country to identify key opportunities in Business Banking,Cards, Assets, Premier banking
  • Initiates communications between stakeholders, acting as a single point of contact for defined groups
  • Actively anticipates and identifies stakeholders; manages stakeholders proactively
  • Captures and disseminates technical and business information
  • Facilitates the business change decision-making processes and the planning and implementation of change
  • Ensure Governance / Control requirements for Recovery program are met and delivered
  • Country Recovery program presented and discussed in relevant forums like OPCO, Steerco etc
  • Ensure all New Product & Process Approvals go through thorough due diligence process prior to approvals and sign-off
  • Closely monitor all BIA audit actions and ensure timely closure across all countries
  • Ensure requisite documentation maintained at the country level for programs / projects and initiatives run as part of recovery program
  • Responsible for project costs and resources, tracking actual against budget
  • Promotes the change programme vision to staff at all levels of the business operation, brings order to complex situations and keeps a focus on business objectives
  • Works with senior people responsible for the line business operation to ensure that maximum improvements are made in the business operations as groups of projects deliver their products into operational use
  • Maintains the business case for funding the programme and confirms the continuing business viability of the programme at regular intervals
  • Plan effectively resources and budget according to HR and finance business processes; experienced at recruiting staff; fulfils the regulatory agencies and reporting requirements
  • Provide active and inspiring leadership to recovery , project and technology recovery team in-country
  • Be a visible advocate of service for the Region, role modelling all behaviours as related to customer service
  • Provide leadership and coaching to ensure that all colleagues are aligned to the goals and culture of the Transformation Team
  • Championing the benefits of team working across functions
  • Work closely with Business Unit Heads and virtual teams across all countries, acting as a role model
  • Masters of Business Administration / Post Graduation degree preferred in order to cope with the intellectual demand of the job
  • Relevant professional qualification in Project Management
  • 3 years minimum experience in managing regional projects / programs across a big geography in an O&T program or similar credentials and demonstrate that they have delivered projects in a much complex environment
  • Minimum 10 years experience in a Banking
  • Experience in Banking and managing large scale high visibility projects in a complex organisation
  • Experienced in team management with strong leadership and motivational skills
  • Experience in working in Africa will be preferred
41

Area Team Lead-star Ridge Area Resume Examples & Samples

  • Building branch teammate skill sets around sales effectiveness, industry-leading service and transaction quality
  • Operational soundness and proper risk management
  • College Degree or higher
42

Fcra Team Lead Resume Examples & Samples

  • Manage disputes received through eOSCAR (bureau disputes), Mail (direct disputes - Metasource), and an internal mailbox (referrals/escalations/Agency complaints sent by office of the president) within a 30 day SLA
  • Manage daily staffing and workflow for team and ensure adherence to departmental standards and internal service level agreements (SLAs), including daily quality reviews
  • Regularly meet and conduct side by sides with individual team members; ensure timely coaching and development opportunities to ensure success in role; complete daily timecards and monthly incentive related performance management duties
  • Perform in-depth investigations, sometimes of a complex nature, and provide detailed analysis of results; Conduct research through applicable systems, including eOSCAR and other operations systems
  • Act as primary credit bureau reporting contact for update questions for ACDV’s submitted
  • Develop and maintain all team operational procedures and ensure proper execution
  • Develop and facilitate new hire and continuing education training for FCRA team; provide updates as required
  • Communicate, and interact with management and peers to influence decision cycle with respect to effectively managing risk
  • Identify, report and remediate issues
  • Liaise with Compliance, Legal, and BUs on specific FCRA related items/issues, litigation, etc
  • Approach projects and tasks in a tactical, as well as strategic manner, applying a logical thought process with attention to detail
  • Ensure all mandatory training for you and team is completed within required timeframes
  • Lead Audit preparation and coordination, and communication updates to management
43

Team Manager Merchant Services Resume Examples & Samples

  • Using strong communication, active listening and problem solving skills, you will identify and make recommendations for business/ process improvements while working with various business partners across multiple locations
  • The ability to set and achieve goals with complete ownership of performance and results is a key to success in this role
  • Actively involved in developing and executing a strategic business plan, staff recruitment/development, and leading projects/campaigns
  • A solid understanding of CEI and the Customer Experience Model is critical to coaching success
  • Prior experience with Merchant Services, Retail, and Small Business is beneficial
  • Must possess strong interpersonal skills to guide others to a desired conclusion and have the ability to hold them accountable
  • The ability to change direction quickly and effectively is essential
  • Must have strong judgment and problem-solving skills
  • Proven organizational, multitasking and time-management skills are required
  • You must be able to work independently and as part of a larger management team
  • A solid understanding of call centre environments and related technologies is an asset
  • French / English bilingualism an asset, but not required
44

Spotify Street Team LiU Resume Examples & Samples

  • A third or fourth year student, currently studying at Institute of Technology at Linköpings University. You should have at least one year left of your studies, master's thesis excluded
  • Experience from project/event management, such as within the Student Union or other student association, where you have been taking ideas from scratch to success. Your network among Norrköping/Linköping students should be extensive
  • A fierce passion for technology and the ambition to proceed with a future career at Spotify
45

Hurley Team Lead-orlando Service Center Resume Examples & Samples

  • High School/Secondary School Diploma or equivalent
  • 2+ year work experience
  • Ability to understand direction and communicate in English
  • Ability to establish and maintain effective working relationships with co-workers and management staff
  • Demonstrate a courteous and helpful attitude
  • Must be able to manage personal time to accomplish multiple tasks in a fast-paced environment
46

TWS Team Lead Resume Examples & Samples

  • Hold a relevant third level degree or equivalent (a Bachelor Degree with a Science or Engineering)
  • 6 to 8 years experience in Application Support
  • Supervisory and Leadership experience
  • Good English communication skills (verbal and written)
  • Knowledge of Investment or Retail/Corporate Banking
  • Impeccable Attention to Detail with Strong Organizational Skills
  • Mandatory to work in rotating shift including night shift (9 hour shift 5 days a week)
  • Knowledge of Windows, Unix, AutoSys (or any scheduler tool) and Databases
  • Be self-motivated, disciplined and able to work well in a team environment but also on an individual basis to ensure tasks/actions are completed
  • Able to work to tight deadlines and produce solid work that is both accurate and to a high standard
  • ITIL process level knowledge (certified or equivalent experience)
47

Team Lead Aml Investigations Resume Examples & Samples

  • Responsible for developing team's performance objectives, development plans and execution of these plans
  • Work with Analytics and Design along with the LOB in developing and maintaining a sound monitoring strategy
  • Responsible for monitoring, reviewing and approving team's cases, SARs and escalations
  • Monitor's team's case load and production to ensure regulatory obligations are met
  • Provide periodic reports on case findings, performance etc. to senior management
  • Make independent decisions, but discuss more complex regulatory issues including the LOB impact with management
  • Develops new ML/TF risk models in wide variety of areas (geography, product, customer-type, typology, referral channel, etc.) that significantly improves departmental Portfolio ML/TF risk management knowledge base and skill sets
  • In-depth knowledge of various ML/TF typologies
  • 5+ years experience in compliance or related position
  • Certified Anti Money Laundering Specialist Certification strongly preferred
  • Strong supervisory and leadership skills
  • Self-starter, capable of working under minimum supervision. Results oriented team player
  • Understanding of BSA, AML, OFAC and other AML regulatory policies with the ability to apply and explain regulatory concepts
  • Understands products, customers and expected type
48

Complaints & Investigations Team Manager Resume Examples & Samples

  • Leading and motivating a team of associates providing daily direction optimising the performance of the team through coaching and feedback
  • Interacting with all departments across Citi and it’s vendors to promptly resolve complaints and driving process improvements in a timely fashion. Escalating where appropriate
  • Maintain a strong working relationship with FOS on a daily basis on behalf of Citibank. Working to ensure that the area
  • Delivers to customer needs, through the appropriate channel
  • Delivers agreed KPI’s
  • Creates opportunities to exploit synergies by sharing learning and skill sets across operational teams
  • Maintaining a strong compliance focus at all times ensuring the Bank’s reputation is protected and we are fully compliant in respect of our obligations to customers, the regulator and internal policies and controls, including TCF
  • Meeting all regulatory requirements and maintaining an appropriate (remote) controls RCSA framework, escalating and addressing issues identified as appropriate
  • Liaise with Citi Quality function on monitoring frequency, results, feedback and CAP closure
  • Ensure the appropriate people processes are deployed which are timely, effectively manage performance and instil fairness, equality and integrity
  • Through strong leadership and management skills create an environment where the Customer is at the heart of all activity
  • To communicate powerfully and effectively to support and maintain desired context within the area as measured by people satisfaction, attrition and attendance levels
  • Providing coaching and mentoring to the Associates to support the development of an environment that actively supports Citi’s vision
  • Ensure that all people processes happen in a timely and inspirational manner
  • To support the Complaints Management team to maximise operational efficiency, ensuring the appropriate level of planning exists to support delivery to the customers
  • To own delivery of KPI’s and to drive activity to focus on meeting the business requirements, SLA and KPIs
  • To ensure that VOE results improve year on year with particular focus on communication and engagement of people and great place to work
  • To create and maintain an environment which results in them and their team being motivated, engaged and committed to treating customers fairly
  • To take responsibility of their own personal development in order to fulfil the accountabilities of the role
  • As part of the Complaints team, drive and deliver results to achieve the overall objectives for the department
  • Through analysis support Complaints Managers to understand and report end2end complaints performance, trends and root causes
  • Review all elements of the complaints life cycle, to ensure the business are using every opportunity proactively to reduce incoming complaints, through delivery of strategic initiatives
  • Prepare and provide complaints data to the relevant business areas for submission into Strategic Business Reviews that ensures appropriate actions are being taken to address causes and reduce complaints
  • End2end root cause complaints analysis and mapping of customer journey, reporting and recommendations for volume reduction/avoidance. Ensuring there is no repeatition of complaints re-occuring
  • Recommend changes to policy and process in order to support complaints managers to identify the means to reduce complaints, add to files and FOS escalations over time
  • Produce and distribute complaints analysis reports taking monthly complaints MI from the complaints dashboard, escalated, non escalated and FOS closed complaint data
  • Check complaints descriptions up to date and ensure action being taken is logged on top complaints for each product
  • Produce all relevant submissions of data for Operational Control meetings and Strategic Business Reviews
  • Make recommendations for the design of process improvements and policy changes
  • Distribute reports to Client Experience and TCF team making requests to for deep dive root cause investigations when required. Raise any identified TCF breaches and issues
  • Support Complaints Managers to produce inputs and reports for Operational Control Meetings (Product, Operations, Complaints) and monthly meetings with each of the relevant business areas (owners of all complaints codes/SLAs)
  • Attend weekly legal and compliance meeting as required, providing relevant MI and inputs
  • Support Client Experience team to ensure code review MI transition is successful and clearly reported and understood at point of change
  • Support team to ensure complaint codes review process is carried out with any required changes and improvements delivered
  • Ensure TCF is a natural and constant part of our view, analysis and reporting
  • Meeting all regulatory requirements, escalating and addressing issues identified as appropriate
  • 5+ years experience of leading a team
49

OTC Listed Derivatives Clearing Team Resume Examples & Samples

  • Although it is not essential, it is preferable that the candidate has a good understanding of OTC derivative products
  • Attention to detail is paramount along with diligence and quick escalation
  • You will be ensuring that all trades are booked and confirmed as intended by checking the Trading system verses internal MS systems and versus Marketwise, liaising with Trading, Sales, Brokerâ��s or the Clients directly
  • You will work closely with your peers and you will need to share knowledge and act as a team player to get the most out of this role. - Fast learner who is an excellent communicator and has a high attention to detail
  • Good product knowledge of LD/OTC Clearing products is desirable
  • Knowledge of LD/OTC Clearing workflow
  • Ability to recognise risk/control issues and their implications. Knows when to ask questions before taking action and when to refer to problems or issues to the next level
  • Shows initiative and creativity, taking a long-term approach to improvement and resolution of issues
  • Leads by example working with drive and determination
  • Takes a hands-on approach to risk and promotes a dynamic risk management culture
  • Can work well under pressure, lending control and order to a difficult or pressurised situation
  • Ability to prioritize functions and deal easily with multiple issues and tasks
  • Excellent communication and influencing skills (both verbal and written)
  • Strong understanding of risk management and escalation
  • Focus on guardianship, ensuring that issues are identified, escalated and resolved in a timely basis
  • Proactive and flexible team player
  • Ability to build effective working relationships with key stakeholders
  • Proven management experience. Skills in delegation, organisation and people management to ensure the team can work effectively
  • Ability to step back from the detail and provide strategic direction for team
  • Front to back trade flow experience
  • Strong background in Financial Services within Operations
  • Proven track record of successful project implementation
50

Red Team / Attack Operator Resume Examples & Samples

  • Overall 7+ years of Information Security experience with one of the following: At least 3 years experience performing network penetration testing
  • At least 3 years experience performing application security assessments
  • At least 3 years experience with Cyber Red Team operations
  • At least 5 years experience performing network exploitation operations
  • Advanced knowledge of networking fundamentals (all OSI layers)
  • Advanced knowledge of the Windows and *NIX operating systems to include boot process through understanding of the execution flow of boot time processes
  • Strong knowledge of software exploitation (web, client-server and mobile) on modern operation systems
  • Familiarity with interpreting log output from networking devices, operating systems and infrastructure services
  • Masters Degree in Engineering, Business Management, or Technology related fields a major plus
  • Expert knowledge of networking protocols and packet analysis
  • Well versed in multiple security technologies such as Firewalls, IDS/IPS, Web Proxies and DLP amongst others
  • Ability to program in C, C++, C#, Objective C, Python, Java, PHP and ASM (x86)
  • Able to articulate and visually present complex forensic investigation and analysis results
  • Able to work under pressure in time critical situations
  • Strong attention to detail in conducting analysis combined with an ability to accurately record full documentation in support of their work
  • Detailed knowledge of current international best practices in privacy
  • Ability to communicate with other industry forensic professionals to ensure solid partnerships with key external stakeholders to ensure that the forensic investigation process remains at a word class level
51

Rcsa Central Team Oversight & Control Methodology Team VP Resume Examples & Samples

  • Contribute to the overall development of various RCSA key initiatives and goals by participating throughout the key initiative’s implementation project lifecycle
  • Maintain awareness of significant changes impacting the business, both internally and externally, to ensure timely integration with the RCSA Program if needed
  • Act as a point of contact for RCSA leads throughout the business and region
  • Partner and develop a positive working relationship with Control Team members and other business partners to maintain an open environment for collaboration, risk identification, and remediation
  • Provide cross-functional support on initiatives managed by other members of the RCSA Governance & Reporting team. And, also providing support on existing projects/programs (RCSA Practices Playbook, Enterprise Programs, etc.)
  • Support other groups within the Corporate Central RCSA team to ensure timely delivery of inquiries requested by LOBs/Functions
  • Bachelor's degree and minimum 5 years in the financial services industry; including background in controls, operational risk management, audit, compliance, or controls
  • Recent history of successfully implementing a Firmwide/LOB program and/or project
  • Experience working with an operational risk framework is strongly recommended
  • Ideal candidate should also
  • Be a self-motivated and confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary
  • Be a collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
  • Have strong analytical and documentation skills, as well as orientation to details
  • Be able to manage multiple assignments and meet tight deadlines within a team environment
  • Have excellent organizational skills
  • Provide sound business judgment and objectivity when necessary
  • Be a flexible and creative thinker
52

CIB F&BM Centralized Allocation Team-VP Resume Examples & Samples

  • Cash Settlement – work with Controllers to understand transactions that generate cash settlement
  • 5 to 7 years experience working within a financial/professional environment
  • Superior analytical abilities
  • Solid organizational skills and ability to prioritize
  • Strong communication and influencing skills
  • Excellent multitasking/prioritizing skills and ready to deliver under a challenging environment
  • Interacts effectively with peers and senior management
  • Process-oriented with focus on continuous streamlining/improvement
  • Knowledge of JPM reporting systems preferred – SAPCO, FDW, Paragon, Essbase, CIB Reporting and Advance Analysis
  • Excellent working knowledge of MS Excel, Power Point
53

Area Team Lead-greater South Charlotte Resume Examples & Samples

  • Sales and service performance planning
  • Supporting and enhancing an internal referral network among other lines of business such as (but not limited to) Financial Advisors, Mortgage, Trust, Wealth, Business Banking, Treasury Services, Merchant Services, SunTrust at Work Representatives
  • Partnering with Regional Operations Manager (ROM) to identify operational gaps, risks, and execute development/improvement plans
  • Developing of direct reports on an ongoing basis
54

Team Lead, Anti Money Laundering Resume Examples & Samples

  • An undergraduate degree, graduate degree or professional designations would be beneficial
  • 2+ years bank/AML adjudication experience
  • Knowledge of Capital Markets and the complex financial instruments this industry employs
  • Working knowledge of applicable Bank systems and Microsoft Office Suite
  • Analytical Thinking (Basic)
  • Problem solving (Working)
  • Organizational Understanding (Working)
  • Risk Management (Basic
55

Team Manager, Plan Sponsor Services Resume Examples & Samples

  • Provide Leadership to a staff of approximately 10 to 20 Client Services Consultants within Technology & Operations to achieve organizational and departmental goals
  • Develop and maintain a results-oriented environment, with a focus on continuous process improvement. This includes developing and achieving stretch goals, challenging ineffective or costly administrative processes, procedures and practices, and focusing on solutions that meet client and organizational goals
  • Maintains quality standards. Develop and utilize performance metrics to drive client and corporate goals
  • Prepares and manages reporting for budgets, financials and pricing of process. Implements and monitors financial metrics, client service metrics and compliance metrics
  • Develop and deliver industry distinctive customer experience strategies executable by Client Services Consultants
  • Develop end-to-end customer administrative processes and deliver cost-effective operational strategies to enhance administrative efficiencies and reduce cost
  • Lead the delivery of Plan Reporting and DOL and IRS audit support
  • Ensure operational service level agreements are met for assigned Institutions
  • Manages team and individual performance, recommends salary actions, variable compensation awards and career development for employees
  • Consistently partnering with Relationship Management teams to provide proactive approaches and introduce product and service enhancements that meet or exceed institution's needs
  • Identify and evaluate risk and incorporate this information into the unit risk assessment
  • Accountable to Senior Management, peers and customers for the management of crisis situations, resources, budgets and cost control, adherence to processes and control procedures, and continuous process improvements
  • Visit institutions, to maintain service relationship and build a stronger partnership (30-35% travel time)
  • Bachelor degree required
  • Series 7, 24 or 6, 63, 26 licenses
  • Must have minimum 5 years of experience in the financial services industry with a minimum 2 years of supervisory/leadership experience or have demonstrated leadership experience in current or prior roles
  • Strong customer service and/or sales experience
  • Possess strong communication, diplomacy and negotiation skills and have the ability to work with internal customers, clients, consulting firms and third party administrators
  • Must possess strong leadership, managerial, decision making, planning and organizational skills
  • Proficiency in OMNI, EXP AG, Microsoft applications a plus
  • Knowledge of SAS 70 & SSAE 16, DOL Fee Disclosure Requirements, and ERISA 5500 reporting a plus
  • Must possess strategic thinking, planning and execution abilities
  • Need to have experience in managing customer expectations and driving business results
  • Must have demonstrated ability to coach, lead, develop and drive accountability and performance
  • Experience with process improvement experience using Six Sigma methodology preferred
  • Chartered Retirement Plans Specialist (CRPS) and Certified Employee Benefit Specialist (CEBS) certifications a plus
56

On-site Team Manager Resume Examples & Samples

  • Ownership and participation in project works
  • Planning Budget
  • Hardware purchases and stock inventory
  • Providing Out of Hours support
  • Providing coordinated support to other IT teams for complex customer related issues requiring technical assistance
  • Managing Incident and Problem using supplied tools and systems and respond within agreed timelines
  • Ensuring all activities are conducted in accordance to defined processes and policies
  • Maintaining Team Share Point site
  • Supporting user acceptance testing (UAT)
  • Training and Skill Development
  • Work with Team and Retain good talent within Site SupportEUT
  • Proven experience in IT Site Support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications
  • 2 years’ experience working in a global support environment, ITIL experience
  • Microsoft Windows XP / 7 workstation and laptops
  • Active Directory account management
  • TCP/IP protocol suite
  • Remote control software
  • Good analytical, problem solving skills
  • Ability to perform in a team environment
  • Ability to observe control environment / risk management guidelines
57

RFP Team Manager Resume Examples & Samples

  • Elevate RFP best practices and standards to deliver industry winning proposals
  • Conduct a review and an optimization of workflow and processes related to RFPs, including, among others, content management and database utilization
  • Develop metrics to measure success of team and processes
  • Identify opportunities for greater efficiencies and productivity via process changes
  • In partnership with Communication team and product specialists, lead the renewal and improvement of standard Q&A and other material and establish a maintenance program
  • Focus on talent and development to build an industry leading RFP team through leadership and coaching to achieve business results and create exceptional stakeholder, partner and client experiences
  • Ownership over day-to-day accountabilities of the team, providing support to team and stakeholders as a point of escalation
  • Provide guidance to team to execute on deliverables efficiently, use effective time management practices and manage competing priorities in a fast paced environment
  • Support employee(s) with training and personal development initiatives to build skills essential to their current roles and future career objectives
58

PA Original Programming & WPS Team Resume Examples & Samples

  • Co-ordinating meetings across businesses, senior level executives and with optimum efficiency, sensitivity and reliability on behalf of David Levine, Orion Ross & Beth Gardiner
  • Co-ordinating/arranging travel plans for the Original Programming & WPS department
  • Knowledge of major industries events – planning and execution carried out efficiently and in a timely fashion
  • Processing all expenses for the Exec team using SAP accurately and in a timely manner (supporting those in team with training etc.)
  • Working with Regional Finance to build and maintain T&E tracker for each financial year
  • Organising internal and external meetings and presentations, fully facilitating these meetings where necessary (e.g. with hospitality, AV equipment etc)
  • Use strong analytical skills and initiative to produce systems for monitoring progress of work and to carry out various 'one off' projects as allocated by the Exec team or their direct reports. Ability to influence adherence to deadlines from the team is required
  • Coordinating a busy diary to ensure time is managed efficiently and effectively
  • Coordinating diaries for the rest of the team as a back-up when required
  • Fielding phone calls and where possible answering queries/transferring calls to other points of contact
  • Handling highly confidential information with discretion
  • Managing all incoming mail
  • Ensure that all communication lines are managed effectively between the Exec Team and Direct Line Reports ensuring that all Direct Line Reports receive important and appropriate information
  • Organizing client lunches and Original Programming/WPS team activities
  • Update records & files regularly
  • Preparation of presentations (Keynote/PowerPoint/Word)
  • Typing general correspondence
  • Assisting with projects as required
  • Maintaining team details on file – including Holiday/Leave overview
  • Understanding of the business and team’s objectives to be able to get involved/ take initiative
  • Significant demonstrable experience as a PA at Senior Executive level Experience of managing high volume, complex travel itineraries
  • Previous experience handling high volumes of highly confidential information
  • Experience of working within an International organisation (a distinct advantage)
  • Advanced level in Microsoft office and technical facilities & equipment
  • SAP experience highly desirable and necessary skill requirement
  • Experience of working in an International/studio/entertainment industry (preferable)
  • Proactive and flexible approach with ability to react quickly
  • Calm & organised persona
  • Ability to anticipate needs and respond in a proactive way
  • Excellent communications skills, both written and verbal
59

Anthropologie Day Shift Restock & Recovery Team-highland Village Resume Examples & Samples

  • Reset specified stock sections to retailer standards
  • Maintains stock levels and recovers store during business hours
  • Straightening and organizing all product on the sales floor
  • Ability to work with a group as a team player
60

Anti Money Laundering Team Lead-sanctions Resume Examples & Samples

  • Thorough knowledge and understanding of OFAC, BSA/AML, and USA PATRIOT Act along with knowledge of regulatory trends
  • Strong oral and written communication skills, as well as comfort communicating with Senior Leadership, Regulators and Audit
  • Working knowledge of client database and/or transactional sanctions screening processes
61

Listed Derivatives Clearing Team Resume Examples & Samples

  • Responsible for the supervision of approximately 12 Full Time Employees (FTE) within the OTCDCC & Listed Derivative Clearing TSG
  • You will be working closely with the Front Office to provide the first level of control for the Over the Counter & Listed Derivative products cleared in EMEA
  • You will be responsible for offering the first line of defence for the franchise risk ensuring that the trade bookings are correctly flowing to clearing and monitoring for trade exception management
  • You will be ensuring that all trades are booked and confirmed as intended by checking the Trading system verses internal MS systems and versus Exchange, liaising with Trading, Sales, Brokers or the Clients directly
  • You will be responsible for ensuring current controls are enforced, liaising with IT and Projects Groups to initiate new controls and build STP to improve the firms infrastructure to increase both efficiency and control as you see fit to protect our franchise
  • A high degree of accuracy and a willingness to learn new products is essential. This role is constantly changing and a willingness to adapt to new firm and industry initiatives and put forward your own ideas is of paramount importance
  • An understanding of industry platforms such as MarkitWire, Reuters and Bloomberg is desirable. Ability to quickly understand other systems would be an advantage
  • Daily deadlines are inflexible and the candidate should be organized to ensure the team meets all deadlines. The role requires the sharing and discussing of knowledge and information between the Trading, Sales, Settlements
62

AML Quality Team Manager, VP Resume Examples & Samples

  • Serve as a point of escalation for analysts and peers to evaluate and resolve issues around quality of closed alerts, closed cases, and preparation of potential SARs for review
  • Serve as mentor to Quality Management Specialist Analysts to help build a path for success
  • Review the work of analysts/investigators to ensure work under review meets quality standards
  • Ensure data was accurately collected and documented (i.e. transaction file, due diligence.)
  • Review corrections or differences in final disposition with the relevant members of the Look-backs team
  • Understand AML risk standards and policies to analyze underlying data gathered to assess reasonable cause of escalation
  • Build relationships with Key Stakeholders (i.e. AML Investigations, Look-backs Analysts/Team Leads/Operations Managers) to ensure policies and procedures are consistent across location
  • Effectively communicate and provide feedback on quality of work reviewed
  • Participate in the development of production and quality goals as well as ensure the team meets them within their channel or department
  • Bachelor's degree required or equivalent experience within BSA/AML environment is required
  • 5+ years experience drafting SARs
  • Prior experience (minimum 2 year) completing SAR 111 forms
  • Quality Testing/Quality Assessment experience is required
  • 5+ years experience in transaction surveillance and/or case investigations with major financial institution(s) and/or regulatory environment (i.e. OCC, FinCEN)
  • Prior supervisory/Team Lead experience is required
  • Previous experience with internal applications (i.e. HALO, Customer Assist, iVault) and/or familiarity with the firm's internal systems and processes are a plus
  • Knowledge of BSA, AML, and other AML regulatory policies with the ability to apply and explain regulatory concepts
  • Self-starter capable of working under minimum supervision
  • Adept at multi-tasking and meeting deadlines in high-pressure environment
  • Results oriented team player
  • Exceptional research and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.)
  • Proficient in MS Office (Project/Visio/Outlook/Word/Excel/PowerPoint)
  • Adherence to controls and standards
63

Team Services Specialist Resume Examples & Samples

  • Coordinate the assigned UFC apparel and accessory needs from the finalization of the product line to the shipment of the product
  • Conduct assigned special projects associated with UFC and their events
  • Communicate on a monthly basis, assigned UFC league budgets for training apparel, uniforms, and accessories
  • Oversee the invoicing to UFC league and individual fighters for uniforms and other apparel that exceed the designated allotment
  • Must be extremely professional and able to handle stressful situations while remaining calm
  • Computer Skills: Microsoft Excel, Microsoft Word, Outlook, and Microsoft Powerpoint
64

OTC Portfolio Reconciliations & Disputes Team Lead Resume Examples & Samples

  • Experience in Portfolio Reconciliations Collateral Management
  • Experience in TriOptima, TriResolve platform
  • Experience in managing teams
  • Project experience preferable
  • Understanding of post 2010 OTC derivatives regulatory reforms e.g. EMIR & Dodd-Frank
  • Control focused with proven data analysis experience
  • An understanding of CASS responsibilities
  • Ability to forge working relationships with the front to back functions
65

Team Lead-cib AML Investigations Resume Examples & Samples

  • Investigative experience with exposure within international regions and multinational corporations
  • Understanding of Correspondent Banking
  • An independent decision maker, able to make time-sensitive assessments and to discuss complex regulatory issues with senior management
  • Understanding of regulatory concepts including, but not limited to, the Bank Secrecy Act, Office of Foreign Assets Control sanctions, and the USA PATRIOT Act
  • Interface with business counterparts to obtain information related to their client's transaction activity
  • Work with internal groups including legal, audit, risk to ensure consistent understanding of requirements
  • Proven ability to formulate and execute an investigation
  • 5+ years experience in compliance or a related position (including regulatory or law enforcement)
  • Manager or Team Lead Experience
  • Proficient in MS Office (Outlook/Word/Excel/Access/PowerPoint)
66

Avaloq Team Lead Resume Examples & Samples

  • Avaloq certification
  • A solid knowledge of Avaloq application is mandatory
  • Unix/Linux
  • SQL on databases: SQL Server and Oracle
  • A very good knowledge of data transformation
  • A high level of operational understanding of ETL technologies is an advantage
  • Skilled and experienced in the system monitoring techniques
  • Experience of software lifecycles (Agile an advantage)
  • Autosys Job Scheduler
  • ITIL v3 qualified – to at least foundation level
  • The candidate must be experienced managing teams and individuals. Should be able to develop the team to ensure each team member is fully utilised and engaged across all BAU and project related work. Develop succession planning with the team
  • The candidate will be preferably educated to degree level or above, preferably in an IT related discipline
  • The role holder will have an excellent command of English language with strong written and verbal communications to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high and the role holder will be communicating with customers on a daily basis for whom English may not be their first language and high levels of visual and aural concentration will be required when locating and interpreting screen based information whilst continuing a dialogue with the customer
67

Street Team Resume Examples & Samples

  • Must be outgoing, enjoy working in a team environment, communicate effectively and be prepared to assist with station event planning and execution, as directed
  • Must have a strong knowledge and understanding of social media platforms and must be comfortable operating within the stations’ websites
  • Must be fluent in Spanish and English
  • Ability to lift objects in excess of 25 lbs. is required
68

P/T Street Team Resume Examples & Samples

  • The ideal candidate would be a results-driven team player with a positive attitude
  • Must be a social, outgoing, high-energy individual who is enthusiastic about promotions and marketing!
  • Available days/evenings/weekends, and able to lift 50 lbs
69

Street Team Resume Examples & Samples

  • Responsible for banner placement, decorations, PA system setup, assisting on-air talent and maintaining maximum station visibility at all times
  • Responsible for loading vans for remotes and making sure all equipment and prizes are ready to go
  • Driving the station vehicles to and from events and must have a good driving record
  • Opportunities may arise for the right individuals to cross-train as a station Board Op, and previous Board Op experience is a Big Plus!
  • Must be available to work irregular hours, 7 days a week, many evenings, with the bulk of the hours Thursday thru Sunday and sometimes on short notice
  • Must have a valid Virginia driver’s license with a good driving record – DMV records will be checked
  • High school diploma or GED is required
70

Hospice Team Manager Resume Examples & Samples

  • Scheduling staff assignments in conjunction with the Associate DPS
  • Empowering RN Case Managers through mentoring excellence in pain and symptom management along with focusing on patient and family goals of care
  • Monitoring and evaluating the quality and completion of nursing documentation according to the documentation policy and procedure and state and federal regulations
  • Making community presentations in conjunction with Admissions/Outreach Departments
  • RN / BSN
  • 5+ years of hospice experience or palliative care experience
  • Knowledge of medicare/hospice regulations
  • CHPN
  • Management experience
71

Hbo Ny Summer Intern Mto Run Team Resume Examples & Samples

  • Partner with Run team in providing application support
  • Prepare and track product support incident report
  • Prepare production support metrics with Operations Lead and write summary of trends
  • Help team in maintaining and updating support guides and knowledge documents
  • Experience with Microsoft Word and Excel
  • Self-starter with ability to multi-task and access priority
  • Strong verbal and written communication and critical thinking skills
  • Ability to work in a team and achieve the team goals
  • Knowledge of incident tracking systems JIRA, HEAT or ServiceNow is a plus
  • Knowledge of Microsoft PowerPoint is a plus
  • Knowledge of Java programming language or database queries is a plus
72

CS Team Manager Dach Resume Examples & Samples

  • Managing team of around 15 team members
  • Providing operational support to team members
  • Accountable for the SLAs and KPIs
  • Setting, managing and achieving strategic goals for the team
73

OIM Team Lead Resume Examples & Samples

  • Responsible for infrastructure design and the planning and implementation of changes within the environment
  • Sponsor changes to the infrastructure needed to support new and evolving services, technologies, and applications
  • KPI analysis to identify patterns and trends and drive performance improvement
  • Benchmarking, productivity, and quality control
  • Ownership of process engineering and operational improvement initiatives including automation tooling
  • Accountable for service life cycle and service levels including development of service technology roadmaps
  • Implement, test , and deploy version upgrades and service pack release management
  • Develop product selection and standards, design, and certification
  • Manage L3 and L4 incidents and problems related to affected services
  • Capacity planning and management
  • Root cause analysis and service improvement solutions
  • Provide cost-efficient, stable operations for the platforms and services in scope
  • Accountable for development of annual budgets and manage expenditures, planning, and funding for defined services
  • Perform asset and vendor management and establish competitive pricing and chargeback models
  • Manage and champion a virtual team to ensure consistency of operations, responsibilities and reporting
  • Build and retain virtual teams in strategic locations as per IT Services location strategy
  • Establish a service culture with sufficiently ITIL-educated operations staff
  • Interface effectively with other functional managers within IT Services
  • Maintain effective performance management and staff development activities
  • Establish and maintain effective relationships with local HR, and understand local People policies for countries where staff are located
  • Ability to function with a high degree of autonomy and empowerment in decision making, setting of team goals, and overall daily leadership of the team and management of the service
  • Ability to make key decisions as they relate to service disruptions and problems
  • Ability to work well within a multi-disciplinary team structure, but also independently
  • Ability to work with 3rd party vendors (i.e. Microsoft, Oracle, etc) for escalation of service issues
  • Ability to plan, schedule and monitor work activities in order to meet time and quality targets
  • Ability to rapidly absorb new technical information, business acumen, and apply it effectively
  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to business activities
  • Responsible for providing guidance to colleagues/counselees where required through established coaching and feedback processes
  • Responsible for co-developing annual plans with counselees
  • Participation in firm’s performance management and development process
  • Involved in interviewing and hiring decisions for prospective staff
  • Tangible, relevant, and demonstrable managerial experience with the Oracle and Microsoft Identity Management technology, integration with platforms and applications, and working with clients
  • Possess subject matter expertise for specific technologies within application platform service teams
  • Possess understanding of interdependencies between various technologies within and external to the identity and access management arena
  • Ability to communicate fluently orally and in writing and present complex technical information to both technical and non-technical audiences
  • Perform analysis of metrics and KPIs for the purpose of making decisions around staffing, capacity, and processes
  • Ability to understand strategic business objectives as they relate to Application Platform Services
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Outstanding management, interpersonal, communication, and organizational skills
  • Either have or be working towards ITIL Foundations certification
  • Minimum of 10 years experience in Information Systems in a related role, with tangible, relevant, and demonstrated managerial experience with identity and access management solutions and service management
74

Senior Investor, Private Markets Team Resume Examples & Samples

  • Conduct company research – including financial analysis, due diligence on industry trends, company management and strategies
  • Make specific investment recommendations for the team that outperform over time
  • Build and update financial and valuation models
  • Synthesize and assess financial, industry data
  • Conduct primary research through industry sources
  • Draft reports/notes on relevant investment themes, events, and breaking news
  • Attend industry conferences
  • Communicate with other investment professionals throughout the Firm
  • Work with and help guide the development of junior investment professionals
  • 15+ years of experience focusing on private equity and corporate venture investments
  • Proven track record in the leadership role within private equity industry
  • An MBA from a top business school, having experience from a top-tier investment bank, consulting firm, or direct private equity fund prior to the MBA will also be highly regarded; CFA preferred
  • Thorough knowledge of PE and corporate venture investments is required
  • Outstanding analytical and organizational skills
  • Proficiency with Microsoft Excel and some modeling experience
  • Excellent communications skills to effectively formulate and articulate opinions, both verbally and in written form
75

Offshore Performance Team Manager Resume Examples & Samples

  • Strong written and verbal communication skills – ability to communicate in a clear and concise fashion
  • Influencing & negotiation skills
  • Coaching and development skills
  • Analysis, problem solving & decision making skills
  • Customer service and satisfaction skills
  • Appreciation of project and change skills and methods
  • Appreciation of operational risk and governance requirements
  • Analysis, problem solving & decision making
  • Self motivated and results focused
  • A strong team player with the ability to also work under own initiative
  • A good knowledge of the products and services offered by Barclays Corporate and Barclays Corporate Servicing (Preferred)
76

BMO Investorline Client Contact Team Outbound Resume Examples & Samples

  • University or College diploma/degree or equivalent experience
  • Valid Canadian Securities Course (CSC) (i.e. successful completion within the last 3 years or extension through the IIROC program)
  • Conduct and Practices Handbook, Derivatives Fundamentals Course and Options Licensing Course are highly desired
  • Knowledge and understanding of industry regulations & standards
  • Broad knowledge and understanding of BMO InvestorLine Inc. products and services
  • Goal and achievement orientated
  • Exceptional telephone and communication skills
  • General computer knowledge (Word, Excel, Windows)
  • Ability to work in a high stress environment
  • Ability to adapt in a fast-paced, changing environment
  • Must be resourceful, patient and resilient
  • The incumbent should be self-motivated and have the ability to work independently
77

Chase Wealth Management Centralized Lending Team Resume Examples & Samples

  • Ability to complete projects with limited supervision
  • Bachelor's degree in finance or related field
  • Minimum GPA of 3.2
78

KYC Team Lead Resume Examples & Samples

  • 5 - 10 years of experience in a financial services industry or regulatory environment
  • Bachelor's degree from an accredited college/university in Accounting, Finance, Legal, Economics or related discipline
  • Master's Degree a plus
  • CAMS certification
  • Background in OFAC / Sanctions; 8 - 10 years overall experience
  • Computer skills including MS Office Suite particularly MS Excel
  • The focus needs to be more in line with a Compliance profile and NOT from the KYC/AML Client On-Boarding side
79

Assistant Team Lead Shareholder Services Resume Examples & Samples

  • Excellent client relationship and communications skills
  • Excellent organisational, leadership and administration skills with exceptional attention to detail, quality and confidentiality
  • Experience in scheduling, prioritising, monitoring and managing diverse jobs
  • Proven ability to work under pressure and to deadlines
80

IT Command Center Team Manager Resume Examples & Samples

  • Ensure adherence to established company and team guidelines
  • Administer the quality assurance process including monitoring of calls and supporting call/ticket documentation
  • Provide timely feedback to associates to allow a fair opportunity to address and recover from performance issues
  • Facilitate call flow to ensure that all calls are answered within service level
  • Review standards and goals and ensure associate understanding of the goals and standards
  • Support company and team initiatives through education of associates and personal behavior
  • Conduct turn-over meetings between shifts or otherwise ensure that they occur
  • Generate and maintain employee performance reports/metrics
  • Keep associates abreast of their performance metrics as they relate to their stated goals/objectives
  • Recommend and administer procedural improvements
  • Work with Problem Resolution Coordinators to identify training opportunities and documentation development
  • Handle administrative responsibilities such as scheduling, time sheets, resource management, etc
  • Associates degree or 3 years’ experience in a support center environment
  • Willing to work shifts including nights
  • 3-5 years’ experience in support center field
  • Certifications in Network, Server or Desktop are helpful, but not required
  • Basic knowledge of the above functions, along with Database and Mainframe, are required
  • Ability to troubleshoot through logical sequencing and perform statistical analysis and trending of data
  • Advanced knowledge of the Microsoft suite of products is required
  • Ability to lead, train and develop personnel is also required
  • Excellent follow-up and organization skills
81

Valuation Control Team Manager Resume Examples & Samples

  • Ensuring compliance with the firm?s valuation policy
  • Monitoring activities performed by the firm?s Pricing Team
  • Providing excellent service to clients related to valuation activities
  • Overseeing the production of IM Valuation Committee, Advisor, and Fund Board valuation reporting
  • Provide strong leadership and development opportunities to a small team of Operations professionals
  • Ensure proper escalation and resolution of exceptions arising in the daily valuation process
  • Ensure compliance with Firm and Operations-wide risk and control policies
82

O&t-team Lead-asset Servicing Function Resume Examples & Samples

  • Minimum 6 years of experience and expertise in handling Asset servicing functions (corporate actions , income payments , conversion of securities across markets , scrips, depository receipts etc , US tax and collection and payment of safekeeping and depository fees , trailer fee and management fees)
  • Minimum 4 years of People management experience
  • Private banking operational experience is a pre requisite
  • Minimum 2-3 years of Project management experience
83

Fsg Team Lead Pittsburgh Resume Examples & Samples

  • Monitoring team performance by gathering relevant data and producing statistical reports
  • Inventory audit subject matter expert
  • Promoting quality achievement and performance improvement throughout the organization
  • Identify and deliver team training
  • Conduct employee ride alongs' and field inspections as needed
  • Bachelors Degree in Business or Management or high school diploma/GED plus a minimum of 4 years relevant experience
  • Minimum 2 years experience in risk management, accounting, and/or auditing or equivalent military experience/training
  • Prior CDF Field Services experience
  • Knowledgeable in Microsoft Office applications
  • Inventory Finance auditing experience
  • Able to anticipate and adapt to rapidly changing growth-oriented environment
  • Experience working independently with minimal supervision, as well as in a team environment
84

Markets Director Human Capital Markets Team Resume Examples & Samples

  • Produce and execute successful global mobility contract retain plans and to win/secure target clients
  • Active Account Leader on select key clients
  • Drive a Top 10 Global Mobility target program to win 50% of all available and qualified opportunities
  • Manage Human Capital client pipeline to meet target growth, interaction across priority target clients and create innovative sales/client experience tools for Human Capital pursuits
  • Facilitate “Exceptional Client Service”
  • Improve and measure brand within target client program
  • Improve sales capability and commercial acumen within Human Capital
85

Mail Center Team Lead rd Shift Resume Examples & Samples

  • Prioritize and assign work to nonexempt Mail Center, Metering and Overnight staff
  • Ensure that Overnight delivery standards are met daily and all mail messengers pickup and delivery to the Mail Fax Copy room at the assigned times
  • Ensure that all blue bags and customer packages are given to the proper courier
  • Maintain optimum efficiency and cost effectiveness
  • Ensure timely completion of paperwork and reports
  • Suggest new techniques for improving productivity to management team
  • Communicate issues as needed to the management team
  • Serve as a Bancorp resource for mail related questions
  • Ensure training of new employees
  • Serve as departmental resource for ongoing questions and problem solving
  • Solve complex operational and customer service issues that escalate beyond staff experience and knowledge
  • Perform quality checks of departmental work
  • Perform all work in accordance with established safety procedures
  • Acquire working knowledge of 1FD process
  • Assist in making sure the department is tour ready at all times
  • Three (3) years experience in specified or comparable area
  • Basic PC skills
86

Team Manager, Confirmations Resume Examples & Samples

  • Familiar with Omni processing and transactions
  • Knowledge of regulatory requirements related to 10b-10 confirmation statements
  • Process ownership - Knowledge of requirements to deliver confirmation statements to participants and plan sponsors. Also, rules related to delivery via email and process when bad addresses (either print or e-) are identified
  • Communicate with business partners regarding requirements for 10b-10 as it relates to new products, processes or regulatory changes
  • Oversee, monitor and report metrics on a daily, weekly and monthly basis
  • Escalate issues as appropriate
  • Lead continuous improvement activities
  • Participate in projects impacting 10b-10 confirms to business partners
  • Provide subject matter expertise and demonstrate strong problem solving skills
  • Work in a collaborative team environment within team and other functional areas such as Marketing, Legal, Compliance, Finance, Sales, CSG, Product Management and IT
87

Hrs Imc Team Manager Birmingham Resume Examples & Samples

  • Professional Accounting / Tax qualification (ATT / CTA / ACA) with UK expatriate tax experience
  • Experience of working in an international assignment services team either within a boutique tax firm, accountancy firm or in house
  • Experience of building and maintaining relationship with clients and provide high levels of client service
  • Experience of managing the successful delivery of projects, ensuring technical excellence
  • Experience of managing the responsibility for and communicating with a mixed portfolio of clients varying from large engagements to HNW individuals with complex international tax affairs
  • Preferably experience in reviewing UK tax returns for technical accuracy, completeness and risk
  • Experience in coaching and developing junior staff and managing individuals
88

HRS IMC Team-manager Resume Examples & Samples

  • Preparing UK personal tax returns for expatriate engagements
  • Reviewing UK tax returns for technical accuracy, completeness and risk, and providing feedback to individual preparers
  • Interpreting and analysing remuneration data
  • Interpreting and applying tax legislation in respect of tax return disclosure
  • Dealing with a mixed portfolio of clients varying from large engagements to HNW individuals with complex international tax affairs
  • Communicating with internal client teams, both within the Regional Process Team and the UK Regional International Mobility practice
  • Sharing technical and practical knowledge throughout the team
  • Coaching and developing junior staff
  • Email job
89

BSA / AML Team Manager Resume Examples & Samples

  • Ensures BSA, USA PATRIOT ACT, and BOW compliance and oversight as it relates to
  • Documenting and supporting research conclusions
  • Timely generation, review and completion of reports identifying potential suspicious activity
  • Oversight of the process from the point of initial detection to disposition of the investigation
  • Monitors and administers the daily, weekly, and monthly MIS that reflects team and individual performance numbers and take appropriate initiatives to adhere to goals and expectations
  • Identifies and recommends enhancements to workflow inefficiencies
  • Maintains, updates, and ensures adherence to policies and procedures
  • Conducts regularly scheduled training and information sharing on relevant corporate and AML related issues and changes
  • Serves as subject matter expert on BSA/AML related questions and provides guidance and leadership to Senior Investigators and Analysts
  • Communicates directly with branch personnel and department managers, internal audit department, government or law enforcement agencies, outside service vendors and other financial institutions as outlined in the 314(b) provisions when appropriate
  • LI-JB1
  • Alternative: Combination of education and experience (years /description) Minimum 3 years college accreditation
  • Thorough knowledge of bank operations, policies and procedures, systems and operating rules
  • Thorough knowledge of BSA regulations pertaining to suspicious AML-related customer activity
  • Thorough knowledge of BOW's host systems as well as the BSA-related suspicious activity detection systems
  • High Risk Business Focus
  • Provides direct oversight of the investigations that identify, analyze, conducts enhanced due diligence, monitors and reports on High Risk Businesses (HRB)
  • Creates workflows that will automatically generate alerts on any new businesses who have been mapped to HRB codes
90

Sigint Team Lead Resume Examples & Samples

  • 10 years of experience with SIGINT analysis in the US Military Service Cryptologic Element, US government intelligence agencies, or a combination of the above
  • Experience with SIGINT reporting, including KLIEGLIGHT (KL) writing, tactical time sensitive reporting formats, and threat warning tippers
  • Ability to lead leading marketing meetings with businesses or other internal teams
  • Ability to work with Air Force ISR client, CENTCOM (TSA), Army, and Cyber clients in marketing meetings and develop partnerships growing market share
  • TS/SCI clearance with a polygraph
  • Experience with SIGINT support within the last three years preferred
  • Knowledge of the concepts within order of battle structures in an AOR
91

Homeowners Assistance Team Lead Resume Examples & Samples

  • Responsible for decisioning workouts with appropriate approval authority
  • Could be called to coordinate team meeting and drive special projects and initiatives (i.e. technology upgrades, process improvement, etc.)
  • Receives and routes proceeds checks
  • Identifies and implements work efficiencies through process improvement techniques
  • Assists in the control of company expenses related to foreclosure and the repossession of collateral
  • Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc
  • Reviews and analyzes title searches, asset searches, and customer records
  • Ensure system is properly updated for bank monthly reporting and that reporting standards are met and maintained
  • Acts as line of business representative in technological up-grades, performs system testing, provide feedback to IT personnel regarding system functionality, establish business requirements for projects
  • Prioritizes work and delegates tasks to ensure proper coverage and cross training of functions
  • Must be able to work in a team environment to interact well with employees and customers
  • Intermediate experience Microsoft Word and Excel and Outlook
92

O&t Performance Measurement Team Lead Resume Examples & Samples

  • Good degree from a recognized university in Finance or equivalent
  • Basic knowledge of banking products and investment instruments
  • Knowledge of Visual Basic, MS Access and SQL would be an advantage
  • Able to understand the end-to-end process of systems and relate investment performance reporting
  • Team player who is committed to work under minimal supervision
  • At least 5 years of experience in Banking or related areas
93

Level Distributed Team Lead Resume Examples & Samples

  • Facilitate daily workflow distribution amongst the available staffing base for specific command center function (i.e. Level 1 Infrastructure Operations or Service Monitoring); this includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
  • Serve as the initial consultation point for all staff that require supervisory inputs to handle an operational situation, engage operations managers, senior technical resources and senior management as necessary
  • Foster a collaborative work environment and maintain a floor presence and approachability that enhance the performance of the team and maintain a culture of operational excellence
  • Assist in escalations and senior/executive management communications during high severity incidents
  • Drive execution of GCG standard procedures amongst all team members
  • Drive continuous process improvement through direct input to the management team based on the daily operational challenges within the functional team
  • Assist in preliminary assessments/screenings of applications for positions in the Command Center
  • Assist in providing training to new hires
  • Extensive knowledge of a scheduling tool preferably TWS/OPC
  • Experience in ticket handling and documentation
  • Ability to prioritize and escalate in a timely manner
  • Ability to learn and take direction from peers and management
  • Be able to work in a stressful environment
  • Be flexible and available to provide coverage on other shifts
  • SME on Unix/Windows/Database platforms
  • Expertise on all TWS/OPC managed
  • Extensive knowledge on Windows/Unix/Database platforms
  • Proven expertise at documentation
  • Be able to train staff on different platforms
  • Handle to SEV1/2 issues without supervision
  • Highly skilled in prioritizing and escalation to correct support teams
  • Knowledge of Batch Recovery
  • Adhere and enforce CTI compliance and regulations
  • General education requirement (high school/secondary school or equivalent), Associates or 4-year bachelor's degree is not required
  • 2+ years of enterprise technology operations support experience is required
  • 2+ years of enterprise technology operations experience in a 1000+ node environment is required
  • 2+ years of enterprise technology operations in a global/multinational operating environment is highly preferred
94

Team Lead Trip Case Resume Examples & Samples

  • Front-end application engineer for multi-platform web and mobile device applications
  • Develop application architecture with a long term vision
  • Contribute well tested code daily for the mobile client
  • Work as part of the team and with minimal direction. Yeah, we know you have probably seen that with every job description you read but we really mean it!
  • Lead by example; mentor and be mentored by others
  • Make those around you better
  • Passion to learn and bring the best engineering practices to the team
  • Actively participate in product feature and design discussions to help shape products
  • Experience with server-side components such as Ruby on Rails, Databases, APIs etc
  • Full stack experience
  • Leadership experience with agile development methodologies
  • Familiarity with PhoneGap
  • Experience in using the HTML5 capabilities like AppCache, Canvas, local storage, and device capabilities access
  • Experience with JQuery and JavaScript libraries such as Backbone.js, RequireJS
  • Heavy experience in Rails
95

Head of Global Digital Rapid Innovative Experiences Team Resume Examples & Samples

  • Quickly close competitive gap and move to industry leader through agile test and learn methodology and execution
  • Build “future of” marketing models with emphasis on leveraging unstructured data in Big Data platforms and tools; focus on data and analytics to enhance Citi's 1st party data
  • Drive shift from mass marketing to massively personalized marketing
  • Cross – functional and autonomous, with ability to rapidly test and learn
  • Drive testing agenda and objectives across all Global Consumer Lines of Business / product lines
  • Define process for moving successes into production
  • Ensure test funding is available to deliver a pipeline of "test and learn" use cases
  • Ensure the appropriate regional/local legal, compliance, regulatory approvals are received in a timely manner by bringing them into the strategy early
  • Own marketing execution to local Clients
  • Provide input (feedback loop) to regional and global team
96

Internship Product Sustainability Team Resume Examples & Samples

  • Support sustainability team on day to day tasks
  • Assistance in product tracking and trend identification
  • Intranet and SharePoint site maintenance
  • Industry and consumer research
  • Life Cycle Assessment research/reading and analysis
  • Construction of cross business unit information sharing tools
  • Assisting in-line and strategic program managers with daily tasks
  • Supporting analytics manager with material and manufacturing research
97

Comm Lending Team Lead Resume Examples & Samples

  • Credit Decision Authority up to $500,000
  • Review/Monitor/Decision on all New Application request outside of the Underwriters authority
  • Review/Monitor/Decision all Contract Modifications outside of the Underwriters authority
  • Monitor turn time of the Underwriter processing of all items listed above
  • Report all New Application activations weekly
  • Report all Contract Modifications completed weekly
  • Manage the Lending dept internal email boxes
  • Manage, Mentor, Train, and Hire all Underwriter staff
  • Report the status for all duties listed above to the Lending Manager
98

Manager Gigabit Team West Resume Examples & Samples

  • Act as a key business partner to the enterprise gigabit team
  • Support design of strategy and execution from all phases of marketing and sales to address network competitive threats
  • Serve as local, feet on the street to understand competition and consumer needs in select markets
  • Manages the relationship with the teams focused on the construction of the network build (physical assets) and act as the marketing subject matter expert on fiber build out plans
  • Provides project management support for product marketing roll outs and launches
  • Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
  • Coordinates with Center Creative and strategic teams to develop execution plan
  • Assess pricing and packaging of competitive products, partnering with sales
  • Serve as a general marketer with strong general knowledge and the ability to project manage at the local level, coordinating with project management, base management, director of marketing)
  • Collaborates effectively within the marketing structure to ensure 1 Gig plans and strategies are being effectively developed and executed
  • Partners with Consumer Insights team to understand pertinent research to drive gigabit penetration
  • Plans and executes on local events and sponsorships focused on gigabit
  • Supports the Director in all 1 Gig efforts
  • Prioritizes programs and resources necessary for product team support
  • Tracks and reports on performance of assigned programs and initiatives
  • Monitors trends and reacts to or escalates issues to ensure competitive position
99

Team Lead Programming Resume Examples & Samples

  • Lead and manage a team of Programmers
  • Actively works with other department leads to provide solutions for the project (including workflow, technology, resources)
  • Efficiently communicates and supports messages and decisions from management
  • Identify risks and estimate time to accomplish programming tasks
  • Coach and guide development of Engine programmers throughout life of the project
  • 5-7+ years’ experience of programming in C/C++
  • Equivalent of 3-5 years of experience as a Programmer on a video game project
  • Capacity to produce efficient software design and also to participate in software design reviews
  • Ability to choose the most efficient algorithms and data structures for the task at hand (keeping constraints and performance in mind). Being comfortable with debugging unfamiliar code
  • Enforcing coding practices on team
  • Passion for the making and playing of games
  • Autonomous and proactive attitude
  • Problem-solving and open mind
  • Flexibility and ability to adapt to change
  • Analytical and synthesis skills
  • Autonomy and resourcefulness
100

Team Lead, Programming Resume Examples & Samples

  • Plan, organize, follow-up and evaluate the work of the team of programmers and its impact on the project
  • Motivates and inspires others to generate new ideas
  • Senior Programmer with good management skills
  • Strong interpersonal and communication skills, both written and spoken
  • Good oral and written communication in English
  • Working well in a team environment
  • Updating job knowledge proactively
  • Sense of initiative
  • Flexible in organizing his/her work
  • Ability to work well as part of team
101

Licensedfinancial Specialist Team Manager Resume Examples & Samples

  • Bachelor's degree in Business or related field or equivalent experience in the financial field is required
  • FINRA Series 7, 66 (or 63 & 65), 24 (or 9 & 10), and State Life/Health licenses are required
  • Minimum of 3-5 years of demonstrated experience in the brokerage industry is required
  • Minimum of 1-2 years demonstrated supervisory/management experience, preferably with sales supervision of brokerage activity and/or sales/service activities is required
  • Minimum of 1 year of proven success in the Retail Bank, or Bank Brokerage channel preferred
  • Significant working knowledge of: compliance regulations, investment market, securities products, sales process, brokerage operations, and bank products required
  • Significant knowledge of all aspects of investments and the retail branch banking businesses, work-streams, and products required
  • Ability to manage, train, coach and mentor a remote sales force on all operational and sales related activities in a highly collaborative environment
  • Ability to work in a fast-paced environment while managing and prioritizing workload effectively and efficiently
  • Strong ability to adapt to various personalities and conversation styles as well as exceptional interpersonal communication, presentation, and verbal/ writing skills
  • Strong computer skills to work with high tech desktop tools
102

Powerplant NVH Team Lead Resume Examples & Samples

  • 1 Year Experience In Acoustic & Vibration Digital Signal Processing Using LMS, Artemis, Or B&K Noise And Vibration Software
  • Demonstrated Leadership And Communication Skills In Program Management And Issue Resolution
  • Demonstrated Skills In Engine Engineering Disciplines As Follows
  • Calibration
  • Component Design
  • Strong Diagnostic And Problem Solving Skills
103

Powerplant NVH Team Lead Resume Examples & Samples

  • Component design
  • System engineering
  • Strong diagnostic and problem solving skills
104

Team Manager Melbourne Resume Examples & Samples

  • Demonstrated experience in working with, or managing a team with specialised skills and function
  • High integrity and business ethics demonstrated
  • Demonstrates an awareness of relevant commercial and socio-economic factors and influences when making claims management decisions and recommendations
  • Demonstrated experience in implementing significant change across an operational business and delivering projects on time, to budget
  • Relevant tertiary qualification/s or preparedness to undergo studies in business, insurance and/or finance desirable
  • Qualification in case management, insurance or related medical field/s are considered advantageous
  • Relevant experience in the financial services industry will be advantageous
  • Relevant project or change management experience and/or qualifications will be highly regarded
105

Dcops Team Lead Syd Resume Examples & Samples

  • Create and manage an employee schedule, 24x7x365 coverage required including holidays and weekends
  • Resolve customer impacting events to root cause, and coordinate scheduled maintenance activities on customer server environments
  • Provide effective leadership and mentoring to drive high staff engagement
  • Carry out regular performance reviews, including regular 1:1 sessions and team meetings
  • Ensure integration of new team members, including development of Rackspace culture
  • Drive resolution of escalated issues and events as well as lead root cause analysis investigations
  • Responsible for adhering to company security policies and procedures as directed
  • Maintain the DC’s office space, storage space and DC raised floor environment in excellent working order
  • Responsible for the professional and technical development of the team
  • Set team targets and manage/monitor performance accordingly
  • Act as an escalation path and leader for incidents or events in the data center or the data center team
106

Production Operator Join our High Performing Team Work Schedule Resume Examples & Samples

  • Work with Creative Services coordinators and project managers to produce (on a production level) projects of varying scope and complexity
  • Complete work requests, utilizing black and white and color digital photocopy machines, including set-up, quality control and clean-up
  • Print Microsoft Word, Excel, PowerPoint and Acrobat PDF files in color, and black and white
  • Cross-train staff in additional CSG functions to provide flexibility of resources
  • Develop an effective team by promoting and sharing leading practices with ESS/CSG staff
  • Accurately assess project requirements, identify issues, make decisions and provides effective responses
  • Willing to work 11am-8pm
  • Advanced knowledge of repro machines (copiers, binding equipment, laminator, cutter, stapler, etc.), and good finishing skills
  • Demonstrated speed and accuracy of work
107

Videoconference Reservation Team Lead Resume Examples & Samples

  • Attention to detail, and strong organizational skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Confident at working with all levels within the firm
  • Comfortable managing without formal authority
  • Demonstrated basic understanding of specialized industry and/or a specific sector
  • A minimum of 5 years related experience
  • Experience in managing videoconference reservations using Event Management and Reserve software is highly desired. Experience in customer service industry or call center management a plus
  • Working knowledge of all Microsoft Office tools,
108

Hospice Team Manager Resume Examples & Samples

  • 5+ years of Hospice experience
  • Patient oriented
  • Great interpersonal skills
  • Previous Management experience
  • Hospice certification
109

AP Team Leads x Resume Examples & Samples

  • To maintain supplier accounts and ensure invoices are paid promptly and accurately for an agreed portfolio of suppliers
  • To ensure all electronic invoices matching is completed for relevant suppliers and that issues are escalated quickly for resolution
  • To key-in, where necessary, process and match supplier invoices and credit notes promptly and accurately
  • Ensuring statement reconciliations are prepared and reconciling items are cleared within agreed timescales and in compliance with Musgrave Financial Basics Policy
  • Documenting processes and procedures for area of responsibility with key reconciling items documented
  • Escalations to AP manager of any disputed items within reconciliations and ensure items are cleared timely
  • To process standard trading payment runs and trading prompt payments daily and non trade payments run
  • To process remittances daily and weekly and issue to suppliers by email and post
  • Support the AP Manager in weekly and periodic close as required and GL reconciliations for GRNI, prepayments, supplier deposits a/c 2167
  • Report on weekly stock loss
110

GTI Transformation Team Resume Examples & Samples

  • Influence at all levels, but particularly with CIO and Managing Director level to focus the organization’s resources and expertise on strategic initiatives to further Technology’s capability
  • Manage your own portfolio, and able to determine your own book of work
  • Drive the integration and centralization of technology infrastructure workforce from various lines of business
  • Drive the integration and centralization of significant infrastructure expense. With the respective process and procedure changes to operate and mange the expense on a go forward basis
  • Drive better productivity, control and risk management between Business Application Development and Technology Infrastructure. Example, centralization and reduction of privilege system access
  • Report the integration to the Infrastructure Operating Committee
  • Outside of the integration role; own and drive a proportion of technology infrastructure strategic initiatives reporting to the Operating Committee
  • Experience working with or in Fortune’s top 100 global companies
  • Experience working within a 25,000+ global organization
  • Successful in leading global organizational service transformation changes
  • Excellent communicator at all levels of the organization
  • Strong negotiating and influencing skills, comfortable executing against recommendations & plans by overcoming barriers and resistance
  • Adept at analysis, with the ability to understand MIS to draw conclusions and use data to frame a story
  • Ability to forge strong relationships and build a wide network throughout the firm
111

Screening Execution Team Lead Resume Examples & Samples

  • Conduct performance reviews with employees
  • Recruit and train staff
  • Approve staff time through Exponent HR system
  • Assist Resource Team in leading pre-cert events
  • On-call assistance for field team
  • Manage screening reports for Client Services team
  • Data entry assistance when needed
  • Assist Resource Team Lead with event staffing during peak times
  • Assist with scheduling travel during peak times
  • Assist with candidate assessment and interviewing for full-time and per diem applicants
  • Fills in as Resource and Logistics Coordinator as needed
  • Leads events in field as needed
  • Performs Quality Control
  • Bachelor’s degree or equivalent work experience in a health- or wellness-related field of study
  • A minimum of at least 2 years’ experience in an office setting environment
  • Proficient at all health screening tests and biometric assessments
  • Highly-organized and detailed
  • Works well individually and as part of a team, and maintains an upbeat, positive attitude
  • Must be able to multi-task along with detailed time management skills
112

Rendition Team Lead Resume Examples & Samples

  • Ability to multitask, handle high volumes of work with the ability to recognize and immediately act on high priority items
  • Highly analytical with the ability to understand granular data within various contexts and comprehension of the 'big picture'
  • Ability to follow process and achieve deliverables within set deadlines
  • Ability to interact with various levels of management within the organization, internal clients and external vendors
  • Demonstrated skill and ease within the Microsoft suite of programs, preferably with advanced excel skills (macros, data aggregation, lookups, formulas and charts)
  • SQL 'select' query writing skills a plus
113

Major Incident & Escalations Team Manager Resume Examples & Samples

  • Passionate situational management and coaching of Rackspace resources during high pressure situations
  • Effective management of escalations
  • Strong analytical, organizational, and communication skills
  • The ability to take complex issues and adjust the message based on audience
  • Effective adaptation of working in line with corporate objectives
  • Understanding of Industry recognized standards
  • Critical thinking, problem resolution, and decision-making skills
  • Passionate management and coaching of the Major Incident Managers
  • Creating a work environment and atmosphere that engages and delights both Rackers and customers * *
  • Key Accountabilities
  • Managing and developing Rackers
  • Setting team targets and managing/monitoring performance accordingly
  • Collaboration with the US and internal departments
  • Maintaining a motivated, engaged team
  • Carry out regular performance reviews and objectives setting, including regular 1:1 sessions
  • Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced environment
  • Ability to manage, prioritize and successfully execute multiple tasks and activities
  • Ability to balance competing demands for resources and adapt to changing priorities
  • Influencing others without having direct authority
  • The ability to work independently and under pressure
  • Coaching teams on how to apply industry best practices during Major Incidents
  • Collaboration across Organizational units and regions
  • Building strong relationships with customers over short periods
  • Management of other vendors and partners that may need to be engaged
  • To present Rackspace in a professional and Fanatical way during Crisis events
  • This role will require being on-call for out of hours support
  • Good level of understanding of ITIL
  • Experience of carrying out Incident Post Mortems and/or Root Case Analysis
  • Strong negotiation skills with suppliers and customers
  • Significant operational management experience within a mission critical environment
  • Ability to meet challenging targets within tight deadlines
  • The ability to engage and motivate staff and provide cross functional collaboration across all departments
  • Experience of creating and improving processes (Primarily Incident Management)
  • Experience of Managing Major Incident Teams/Managers
114

Runtimes Team Intern Resume Examples & Samples

  • Algorithmic thinking
  • Initiative, result orientation
  • C and/or C++ programming language knowledge
  • Experience in Windows and/or Linux OS programming
  • English language (reading/writing, speaking is a plus)
  • Intel software products for developers (Compiler, libraries, analyzers)
  • Qt library, HTML5-based UI programming
  • Low level/system programming
115

Intern for Csig Market Development Team Resume Examples & Samples

  • Experience in Market Analysis Data searching and sorting
  • Experience in Marketing Report and newsletter writing
  • Proficient in English literature
  • Familiar with Microsoft Words, Excel, Powerpoint
116

Low Power IA CPU Performance Team Manager Resume Examples & Samples

  • Strong collaboration skills and cross site interaction experience
  • Excellent verbal and technical communication skills
  • Experience working on product teams
  • X86 architecture knowledge
  • SOC-level performance analysis
117

Sitescope R&D Team Manager Resume Examples & Samples

  • Leads multiple project teams of other software applications engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
  • Manages and expands relationships with internal and outsourced development partners on software applications design and development
  • Reviews and evaluates designs and project activities for compliance with applications design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
  • Provides domain-specific expertise and overall software applications leadership and perspective to cross-organization projects, programs, and activities
  • Drives innovation and integration of new technologies into projects and activities in the software applications design organization
  • Provides guidance and mentoring to less-experienced staff members
  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
  • Minimum 6-10 years experience
  • Extensive experience with multiple software applications design tools and languages
  • Experience in overall architecture of software applications for products and solutions
  • Designing and integrating software applications running on multiple platform types into overall architecture
  • Evaluating forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools
  • Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels
118

Medicaid Policy Team Lead Resume Examples & Samples

  • Typically, 3-5 years of working experience in related fields
  • Intermediate to senior level knowledge of operating systems, and of software skills
  • Ability to work on multiple assignments/issues with limited instructions from leadership
119

Claim Team Lead Resume Examples & Samples

  • Actively participates as a key member of the team, possibly in a team lead role
  • Completes complex tasks and defined processes. Suggests creative solutions
  • Identifies, prioritizes and resolves most questions and issues independently. Answers questions of peers. Escalates more complex questions or issues appropriately
  • Interpret and provides recommends for all and contract requirements, business rules and related industry and legal regulations
  • A minimum of 2 years of working experience in related fields
  • Strong office experience and skills, possibly in a lead capacity. Strong healthcare related knowledge
  • Must be proficient with 10-Key Pad and typist
  • Must be able to type accurately: At least 11,000 KSPH
  • Ability to research and resolve inquiries
  • Self-motivated with strong time management and organizational skills
120

Dr Call Queue Team Production Lead Resume Examples & Samples

  • Monitor and recommend improvements to increase team productivity by providing expert advice and assistance to other associates, as needed
  • Monitor and update associate and productivity metrics information for leadership
  • Act as representative during conference meetings with other departments and markets
  • Certified Pharmacy Technician
  • Proficiency in Microsoft Office Word and Excel
  • Previous experience with coordinating and leading projects and tasks
  • Proactive, positive attitude, flexible and the ability to engage associates
121

Team Manager, Central Advice Group Resume Examples & Samples

  • Coach, train and manage a planning team comprised of multiple levels of employees –from non-exempt New Account Coordinators to seasoned Certified Financial Planners®
  • Mentor and Develop talent on your team and throughout the CAG
  • Monitor the day to day workflow to ensure business objectives and Service Level Agreements are met
  • Assure compliance with CAG plan quality standards and take responsibility for quality and timeliness of report deliverables
  • Participate in strategic planning of the CAG addressing both short and long term goals and objectives
  • Contribute thought leadership around planning concepts CAG planning standards and business processes
  • Build relationships with other groups including IAS field leadership
  • Lead projects, initiatives and make decisions that have an impact on business results
  • Contribute to “continual improvement culture” by asking questions, sharing ideas and proposing solutions
  • At least 10 years of related financial planning or other relevant experience is required
  • Ability to train new planners and mentor experienced team members at all levels
  • Excellent interpersonal and written communication skills are required
  • Public speaking presentation skills necessary to lead meetings and communicate with peers and senior leadership
  • Requires strong relationship management skills to work with others in different departments in order to successfully participate on special projects and product deployments
  • Ability to excel in a fast paced, goal oriented environment where multitasking is a must
  • Certified Financial Planner™ certification. (CFP®)
  • Series 7, Series 66 (or 63/65), Series 24 or ability to obtain in 90 days
  • Must comply with all regulatory requirements and remain in good standing with regulatory agencies
  • Prior experience in managing high performance teams with a proven track record leading planning and support teams with production and operational goals preferred
  • Advanced experience working with analytical software tools is strongly preferred
  • Advanced expertise, degrees or designations in related disciplines
122

Cib Ops Global Remediations & Renewals Team Kyc Case Lead VP Ny Resume Examples & Samples

  • Undertake quality review of clients’ KYC records
  • Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities
  • Act as a subject matter resource on the KYC/AML policies and procedures
  • Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues
  • CIB products and services
  • Wholesale banking KYC and an SME understanding of due diligence
  • Navigation of the sales organisation
  • Experienced and successful assessor of risk
123

Transformation Team-namr for RQ Team Resume Examples & Samples

  • Influence at all levels, but particularly with senior management to focus the organization’s resources and expertise on strategic initiatives to further GTI’s capability
  • Comfortable working as individual contributor and/or oversight of portfolios belonging to others
  • 15+ years of experience in Technology and preferable within the finance sector, and 7+ years of senior management tenure
  • Experience at working in a matrix management model, utilizing virtual teams
124

Reg Labeling Team Lead Resume Examples & Samples

  • Oversees the development of the US and EU label and the labeling process
  • Manages and facilitates review of CCDSs and regional labeling via the Labeling Team and Executive Labeling Committee (ELC)
  • Facilitates consensus among labeling teams and ELC and secures appropriate approvals on labeling decisions. Ensures stakeholder awareness of proposed and newly approved labeling changes
  • Identifies and resolves conflicts/issues to reach labeling decisions
  • Communicates CCDS updates and timelines for submission of revisions to Health Authorities
  • Ensures compliant version control of product labeling and other related documentation within the Shire document management system
  • Mentoring employees/consultants
  • Interviewing, hiring and training employees/consultants
  • Planning, assigning and directing work
  • Setting objectives and appraising performance
  • Managing performance assessments and career development activities
  • Bachelor's degree in a scientific discipline or closely related field is required
  • Minimum of 10-12 years of regulatory experience in the pharmaceutical/biotechnology industry
  • Must have a detailed understanding of pharmaceutical drug development and global regulations pertaining to labeling
  • Expertise in developing Company Core Data Sheet
  • Knowledge of global guidances relevant to labeling, drug development, and commercialization of prescription medicines
  • Excellent knowedge of EU and US labeling requirements and guidance for legacy and PLR labels and ability to communicate and resolve issues during labeling reviews and conversations
  • Understanding of SPL format, requirements and guidance for legacy and PLR labels and ability to communicate and resolve issues during labeling reviews and conversations
  • Understanding of XML and Electronic Document Management Systems to a sufficient level to support labeling documentation
125

Promotion Activation Team Resume Examples & Samples

  • Must be versatile and willing to assist sister stations in the Clear Channel Cluster as needed
  • Must be 18 years or older and able to work a flexible schedule (including weekend and evening events) up to 29 hours a week
  • Knowledge of Excel, Word Processing, Database Entry, accurate typing abilities, and proficient phone skills needed
126

Team Services MLS Specialist Resume Examples & Samples

  • Coordinate the assigned MLS teams’ apparel and headwear needs from the finalization of the product line to the shipment of the product
  • Conduct assigned special projects associated with MLS team properties
  • Coordinate with Portland the line plans and article/style set up in our systems
  • Forecast product for both Spartanburg branded apparel and footwear styles as well as the MLS line forecasts within ILS
  • Manage the Spartanburg ordering for all of the MLS teams
  • Work with production facility to get orders shipped in a timely fashion. Must be able to answer questions in a timely manner in order to get shipments out the door accurately and on time
  • Personal Skills: Organized, Outgoing, Personable, Flexible, Able to Multi-task
127

Mts-esx Platform Team Resume Examples & Samples

  • Invent, design and implement new projects in our Server side products (Auto Deploy/Host Profiles/CIM/SNMP)
  • Design and own key components of our infrastructure
  • Develop flexible, reusable code that can be shared in multiple components across several operating systems/hypervisors
  • Interact with other product teams both within VMware and our partners, customer support organization and the release team
128

KYC Team Manager Resume Examples & Samples

  • Assign work clearly to team members, explain work process and procedures
  • Organize work flow and distribute work appropriately
  • Provide information that the KYC analysts need to know to do their jobs
  • Provide objective feedback to the KYC analysts to encourage and support ongoing development
  • Identify root causes, understand connections and implications and evaluate alternatives
  • Identify ways to improve processes
  • Interpret information in new and novel ways to better support the e risk function and protect the firm
  • Take action independently and move forward without clear instruction or close supervision
  • Seize opportunities to make progress and or improve process
  • Make decisions that are effective and well-grounded based on data, insight and experience
  • Make decisions based on facts and information rather than jumping to conclusions or relying on assumptions
  • Willing to stand behind decisions and conclusions that, even when challenged, you believe are justified; making sound decisions in the best interest of the bank an coach other to do the same
  • Exhibit the highest standards of customer service to our sales partners and customers
  • 3+ years of management experience; demonstrated ability to develop, manage, coach and motivate teams
  • Knowledge of Banking Produces; specifically Business Banking or Commercial business experience
  • Competent in mainframe and PC based systems, with a strong proficiency in MS Office required
  • Ability to cope with change; comfort with ambiguity
  • Undergraduate degree or equivalent work experience required
129

O&t-team Lead Transfer Agency Resume Examples & Samples

  • This role requires a person with strong attention to detail, good communication skills and strong leadership qualities
  • They should also have a strong knowledge of AML and KYC processes as well as a working knowledge of FATCA
  • The APAC Hedge team is considered and essential part of the global business so I expect this role to lead to bigger things should the person be motivated to grow their careers
130

Service Excellent Team Manager Resume Examples & Samples

  • Line up standard process for marketing program review with Business
  • Develop and implement communications for policy/ programs changes
  • Identify CitiPhone training needs and create training content for the department
  • Enhance New Hires / Refreshment Training effectiveness
  • Line up Career Progression Grid for CPO
  • Expand Universal CPO pool to enabling maximize resource capacity
  • Call monitoring methodology revamp
  • 7+ years’ experience in Customer Service environment including supervisory experience
  • Strong leadership skills and able to motivate staff to deliver superior customer services
  • Comprehensive knowledge of compliance & security procedures
131

Team Partner Resume Examples & Samples

  • Associates degree (A.A.) or equivalent from a two year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
  • Experience using torque tools
  • Previous experience working on an assembly line
132

Team Lead, Request Management & Controls Resume Examples & Samples

  • Contribute to management of the Application Access Control Group (AACG) Access Request Management Team
  • Team Lead HR Transfers and Terminations Control
  • Team Lead the New Access Reconciliation Control
  • Develop and maintain professional and effective client relationships
  • Provide support to the Access Control Group
  • Maintain data in Capital Markets Access Control System (CMACS)
  • Other related duties as assigned or required including, but not limited to
  • Broad based experience/knowledge of IT Service Management principles and practices
  • Team Lead experience in various IT areas, ideally, including a Service Delivery role
  • Team Lead experience in a high volume, service level driven function demonstrating the ability to lead and develop full time and contract staff
  • Ability to exercise sound judgment in managing escalations, exceptions and governance issues
  • Exposure the process development, documentation and embedded controls
  • Solid knowledge of access management technologies and processes
  • Business exposure to a high demand/touch business such as Capital Markets
  • Contribute to management of the Application Access Control Group (AACG) Access Request Management Team - 20%
  • Lead, direct and mentor Analysts on the AACG Request Management Team for end-to-end application access processes including authorizations, provisioning, and interfacing with functions groups
  • Work closely with AACG Project team and Attestation team to provide an effective, integrated access control service
  • Ensure analysts comply with policies and procedures according to established standards; take corrective action when required to ensure misunderstandings are corrected promptly
  • Produce daily, weekly and monthly performance metrics to identify and address potential or emerging risks, monitor staff performance ensuring work loads are balanced, and to ensure SLAs are being met
  • Participate in and contribute to architectural discussions affecting the access request management processes; collaborate with the Manager, Provisioning and Controls to devise and execute new access control processes; assist in implementing new processes
  • Arrange meetings with the business and/or application teams to discuss resolutions
  • Evaluate and recommend improvements for the effective management of risk and compliance with internal RBC Policies and relevant Standing Orders
  • Accurately perform end-to-end user application and book access provisioning
  • Act as the point of contact for escalations during and after standard business hours
  • Team Lead HR Transfers and Terminations Control - 20%
  • Provide leadership and contribute on process pertaining to internal transfers, terminations, and identity management
  • Team Lead the New Access Reconciliation Control - 20%
  • Provide leadership and contribute on process pertaining to the reconciliation of new access to approved tickets managed by the AACG Request Management Team, this involves analysis and communication to IT Service Partners, RTB Heads and CM IT OC Members
  • Develop and maintain professional and effective client relationships. - 20%
  • Develop and maintain relationships with service partners to improve and sustain efficient operation and optimal client satisfaction; establish SLAs with service partners when required and ensure they are met
  • Promote mutual understandings of expectations, audit process, risks, controls, issues and trust; communicate effectively to colleagues at all levels of the organization
  • Work with functional groups across the organization (i.e. audit, compliance, tax, legal, Helpdesk/Order Desk, application support teams, etc) to provide analysis and reports on a need-to-know basis to help resolve problems; provide guidance, assistance and support to ensure provisioning procedures within their area of responsibility are being followed
  • Personally handle or provide direction on how to handle non-standard access requests; resolve escalation issues raised by or pertaining to the Access Request Management Team
  • Provide support to the Access Control Group. - 10%
  • Develop ad hoc query for management reporting; produce ad hoc analysis and reports
  • Identify opportunities to streamline processes, make go-forward recommendations, and participate in and contribute to architectural discussions pertaining to access control
  • Analyze and make recommendations for the initiation, improvement and growth of CMACS and operational processes
  • Maintain data in the Capital Markets Access Control System (CMACS). - 5%
  • Investigate and escalate discrepancies or deficiencies in data reports in CMACS to AACG Project team
  • Map new users to application roles in CMACS (i.e. Virtual Roles) following completion of provisioning request when applicable
  • Other related duties as assigned or required including, but not limited to: 5%
  • Participate in requirements meetings
  • Provide back-up to other Analysts on vacation or as work volumes fluctuate
  • Lead and develop new and existing team members
  • Assignments are completed thoroughly in an organized, timely, and auditable manner
  • Assist project resources in development of business application solutions through requirements interviews
133

Ais Team Manager Investor Services Resume Examples & Samples

  • A business related degree, ideally in finance or accounting. CPA and/or MBA a plus
  • 2+ years’ of experience in public/industry accounting/finance and/or successful permanent placement recruiting experience required
  • Successful candidates will have a proven track record of success, excellent communication skills and a high sense of urgency
  • The ability to leverage finance and accounting experience to manage and grow the business
134

Voice Team Lead Resume Examples & Samples

  • Eight or more years experience in AVAYA Definity Platform, telecommunications technology, systems and applications
  • Five or more years experience with AVAYA Intuity Audix Voicemail systems and AVAYA CMS
  • Three or more years of experience as/in Team Lead/Tech Lead/Engineering function
  • Knowledge of Definity G3, Intuity Audix Voice Mail, Octel voice mail systems, Avaya Call Management System (CMS), Avaya Key Phone Systems Ability to work as a team member with peers and customers in order to achieve successful results
135

Development Lead, Red Button Team Resume Examples & Samples

  • Demonstrable strong programming skills
  • In depth knowledge of the design and implementation of web applications using Open Web technologies
  • A deep understanding of Object Oriented principles and Software Design Patterns
  • Demonstrable experience of leading significant software engineering projects, preferably in development of TV applications
  • Leadership and mentoring of high performing teams
  • A track record of delivering quality, habitable software
  • A constant desire to improve ways of working and best practices
  • Good knowledge of Internet Protocols and technologies and Service Oriented Architecture
  • An agile champion – you will have a track record of incrementally delivering business value
  • Track record of rapidly acquiring new software skills and working with new technologies
  • Experience of source control systems such as SVN or Git
  • Experience using continuous integration such as Jenkins, Hudson, TeamCity or CruiseControl
  • An appreciation of BBC output and a passion for technology
136

Asia Wealth Management Team Lead VP Resume Examples & Samples

  • Strategically assess the audit plan, oversee the execution of the plan and align resources appropriately to provide risk-based audit coverage
  • Provide approval of audit programs and audit results and ensure timely and effective execution of audits in compliance with departmental and industry standards
  • Set aggressive standards for efficient management of Audit resources, schedules and budgets
  • Work with Audit Team in the early identification of emerging control issues and unresolved audit or regulatory issues and report them timely to Senior Business and Audit management
  • Motivate a staff of audit professionals in various locations and develop the individuals in the team. Provide constructive, direct, accurate and timely performance feedback and development
  • Work with Audit Management to maintain close and effective relationships with regulators and PwC
  • Establish strong working relationship with business management and other control groups (i.e. Risk management, Compliance) while maintaining independence
  • Proactive partnership with other groups in the AMCB Audit team and the Audit department to deliver a seamless program of audit coverage across all lines of business and corporate functions
  • Positively and creatively influence changes within the Audit department and champion critical department initiatives
  • As a member of the Asset Management and Commercial Banking Audit Extended Management Team foster a climate and culture that encourages integrity, respect, diversity, excellence and innovation
  • Up to approximately 20% travel required
  • Minimum of 10 years of experience, preferably in Asset Management Audit
  • Education to degree standard is preferable, as is a relevant professional qualification. All relevant educational, business or accounting qualifications will be taken into account
  • Knowledge and, preferably, experience of relevant Investment Management, Wealth Management and Commercial Banking product areas. Ideally this experience will be from an audit or risk perspective
  • Ability to effectively lead, manage and develop teams
  • Strong analytical skills particularly in regard to assessing the probability and impact of a control weakness
  • Excellent verbal and written communication skills, with the ability to present complex and sensitive issues to management in a persuasive manner
  • Enthusiastic, self motivated, effective under pressure and willing to take personal risk and accountability
  • Proven ability and desire to learn quickly, be flexible and think strategically
  • Proven ability to multi-task
137

Background Screening Team Resume Examples & Samples

  • Previous experience to include 4+ years of Administrative/Coordinator positions
  • Knowledge/previous experience with HR policies and procedures
  • Excellent Customer Service Skills, Strong Time Management Skills, Effective Communication Skills (written and verbal) and Proven Analytical/Problem Solving Abilities
  • Strong Organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment
  • Ability to Work with People at all Levels and Variety of Personality Types
  • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
  • MS Office: Outlook, Word, Excel, Power Point
  • Knowledge of Recruitment Systems and HRIS (Taleo, IRM, People Soft)
138

Merrill Edge Client On-boarding Team Manager Resume Examples & Samples

  • Manages a team of associates
  • Responsible for coaching to improve FSA satisfaction,education, productivity, and relationship deepening
  • Coaches, trains and develops all associates
  • Leads quality initiatives/initiates process improvements
  • Collaborates with other leadership peers to improveprocesses that impact both the client and FSA experience
  • Ensures complete and efficient FSA/client interactions
  • Monitors call metrics and trends in order to maximizeefficiencies, manage risk/minimize exposure, and makes recommendations forimprovements
  • Builds relationships with the Sales/Service Leadership Team
139

Major Incident Team Lead Resume Examples & Samples

  • Must be able to provide incident management leadership on technical and business bridges
  • Must be able to multitask in a stressful environment
  • Train, coach, and guide L2 activities and define best practices for L2 resources
  • Primarily serve as production-facing, however may contribute to non-production initiatives, but not as a rule
  • Build relationships from both a customer and technical point of view, involving global interaction
  • Provide an escalation point for L1 and L2 resources
  • Provide updates and communication up to GTI P1M Management, GSO management and other management as necessary
  • Approve all communications out of the team during that shift and ensure crisp, timely, clear, and accurate communications out of P1M
  • Coordinate activities of all resources on the shift and ensure efficient use of shift resources
  • Ensure proper turnover to the next shift and L2 Lead
  • Provide liaison and communication to other GSO platforms for cross-GSO engagement and escalations
  • Ensure L1 and L2 teams are identifying and creating Root Cause Analysis (RCAs) for their incidents and participate in formal RCAs as required
  • Instigate and chair technical bridge and management bridge conference calls and assign tasks to the relevant attendees; send out the relevant reports after conference bridges and at the end of each incident
  • Send email communications to a wide global audience giving details of the incidents you are running; send Executive communications as required; provide updates on GTI-owned management bridges on current infrastructure issues and actions being taken
  • Provide a command and control presence on PAC Manager Bridges, GTI management bridges, and active GTI P1 Incident Calls
  • Authoritatively and confidently guide P1 incidents to resolution; may be called upon to make decisions on behalf of GTI in the heat of the moment that may have production impacting implications
  • Complete and follow through on Post Mortem Reviews (PMRs) and partner with Problem Management
  • 10+ years of experience in information technology with an emphasis on incident management or IT Operations
  • Proven ability to provide incident management leadership on technical and business bridges
  • In depth knowledge and understanding of Incident Management practices and skills
  • Broad technology understanding across Mainframe, Midrange, Distributed Systems, and Networks
  • Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented
  • Must possess decisive leadership, and the ability to exercise excellent judgment and decision making skills in the heat of the moment
  • Proven analytical, problem solving, coaching, documentation, and leadership skills
  • Demonstrable working knowledge of tools such as Peregrine, Alarmpoint, CMDB, TAMS or other applications
  • Experience with incident/problem management tool set (e.g. Service Centre)
  • Strong oral and written communication skills, along with the ability to effectively communicate to senior management; strong typing skills
  • Proven ability to influence others, especially outside of your immediate area
  • Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view - this involves global interaction
  • Must be able to work unconventional shifts
  • Knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements is a plus
  • Certification or strong knowledge of ITIL concepts is very advantageous
140

Anthropologie Night Shift Restock & Recovery Team-highland Village Resume Examples & Samples

  • Receives and processes nightly shipment boxes
  • Maintains an efficient and well organized stock room
  • Passion to grow in the business
141

CPS Team Lead Resume Examples & Samples

  • Able to put temporary corrective actions in place
  • Demonstrates flexibility and willing approach regarding capability building
  • Drives own training to achieve competence on logistics working procedures
  • Responsible for ensuring all products are made and maintained to specification and comply with company quality standards
  • Supports returns process for defective material
  • Completes inspection of stock for quality and obvious visual defects
  • Takes an active role in TPM disciplines
  • Participate in RIW more than once per year
  • Flexible across required departmental functions and shift patterns
  • Picks and deliver material to designated locations
  • Carry out relevant MFGPRO and dispatcher transactions with regards to inbound material
  • Support the effective control of resources within the value stream
  • Demonstrates a basic understanding of Cost Per Unit metrics
  • Some experience in a manufacturing/stores/logistical environment
  • Incumbents typically require an understanding of the areas product and material flow
  • A forklift license
142

Ivc Team Resume Examples & Samples

  • Strong communication and listening skills
  • Client service oriented
  • Analytical and troubleshooting skills
  • Is actively responsible for own on-going training
  • Is open and flexible to new tasks and activities
  • MS word and excel
143

Post Acute Team Lead Palm Beach Resume Examples & Samples

  • Current RN license in the state of Florida
  • Ability to be licensed in multiple states without restrictions
  • Valid drivers license and/or dependable transportation necessary
  • Health Plan experience
  • May substitute equivalent education and/or experience for degree
  • Previous experience in utilization management, discharge planning and/or home health or rehab
144

Senior Manager Operational Transaction Services Team Resume Examples & Samples

  • Energetic attitude and genuine entrepreneurial customer service mindset
  • Experience in business transformation programs
  • Proven abilities to lead project teams
  • Fluency in advising client senior management
  • Basic knowledge of commercial, financial and business case analyses
  • Fluent Finnish and English
  • Excellent skills in Microsoft Office environment and tools
  • MBA, M.Sc., DI or other relevant university degree
  • Several years of working experience in consultancy or advisory services or other equivalent strategy & business development responsibilities
  • Previous experience from integration- and carve out projects or experience from change projects is considered an asset
  • Business IT transformation skills considered an asset
145

Am Pb Project Team Resume Examples & Samples

  • Work closely with offshore teams (Technology and Operations) and local teams (Business, Technology, Operations) to build project plans and product implementation
  • Develop and document business requirements for new technology implementations working with key stakeholder groups
  • Gather information with key relevant stakeholders for building presentations for senior management
  • Perform user acceptance testing and production support for technology release
  • Prepare updated operating models and work with colleagues to present and implement new processes with users
  • Identify and work with teams to implement process improvements
  • Fluent in English and Portuguese
  • Excellent written and verbal presentation skills
  • Interpersonal and intercultural communication skills
  • Knowledge of MS Office package, mainly Power Point and Excel
  • Able to work in an evolving and dynamic environment
  • Strong relationship / partnership skills
  • Knowledge in financial products is a plus
  • Graduation at Dec 2016 or later
146

Rohq-hrss-mobility Team Lead Resume Examples & Samples

  • Accountable for Mobility processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Has a strong knowledge in Mobility processes and should have in-depth understanding of mobility objective, principles, guidelines, policies, procedures, and country or regional specifics
  • Deliver subject matter expertise on all mobility policies. The role is the specialist in-country for all things mobility-related and can be relied upon to contribute country-specific insight into mobility initiatives (e.g., annual housing allowance reviews, hardship allowance reviews and the review of policy exceptions). Available to answer questions on an “as needed” basis
  • Manages the performance of mobility vendors/service providers
  • Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards
  • Actively participates in and delivers on actions from daily huddles and team meetings
  • Recommends to Comp and Benefits Manager recognition and rewards for payroll team members throughout the year
  • Escalates issues to the Comp and Ben Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Actively monitors customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and identify solutions / actions with team members to improve the customer experience
  • Accountable to ensure Compensation operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
  • Ensure the right number of resources exist within the team to perform quality operations, including during integrations and other projects
  • Act as the initial point of contact for escalations and general issues/queries raised regarding Compensation administration (e.g. issue & resolution tracking until closure, exception handling, audits, projects, etc.)
  • Interface with external & internal contacts for new requests and works with team for deployment of new processes
  • Is actively involve and accountable to implement strengthening initiatives in partnership with Mobility Manager
  • Proficient in MS Applications (Word, Powerpoint, Excel)
  • Working knowledge of HR systems including payroll, comp.& Ben. systems is highly desirable
  • Work experience from Investment Banking industry and familiarity w/ YE compensation process is an advantage
  • Able to handle high volume of work and adaptable to change
  • Able to plan and manage own time, works with minimal supervision
  • Logical, analytical and rationale
  • Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
  • Strong team player, willing to learn and share experience with other team members
  • Has a strong knowledge in Compensation processes such as base pay, stock options, awards, bonus, incentives, profit-sharing, etc
  • The Compensation Team Lead should have in-depth understanding of compensation objective, principles, guidelines, policies, procedures, and country or regional specifics
  • People Management and Leadership Skills – able to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
  • Project Management skills for process change requests, integrations, request for service, etc
147

ESO Team Intern Resume Examples & Samples

  • Create and review test tools, test libraries and related required applications
  • Improve test automation and code coverage activities
  • Work closely with VMware R&D and other ESO teams, to leverage existing test cases and test suites currently available for internal use
  • Take initiative to improve products, tools, and process
  • Interact with offshore R&D sites
  • Work closely with developers to resolve issues and reproduce bugs
148

Team Lead EMS Hc-ai&r Resume Examples & Samples

  • Responsible for managing team (ideally at least 12-20 team members) of comprising Senior Associates and Adv. Associates/Associates
  • Responsible for team delivering Service excellence
  • Provide operational guidance and training to team members
  • Review and audit multiple data sources for quality assurance
  • Provide leadership with timely reports on team utilization, time allocation, SLA compliance, and quality levels
  • Identify areas for the development of Senior Associates, Adv. Associates / Associates and coach them as required
  • Define and maintain standards for all materials needed to support the processes managed within the business streams across accounts
  • Monitor processes for responding to stakeholder queries and requests
  • Technically versatile and able to work with data from various sources of various complexity and formats
  • Confident & Self Motivated attitude
  • Delivers accurate and high quality work
  • Ability to lead team effectively
  • Experience in coaching and mentoring team
  • Thrives working within tight deadlines in a pressurised environment
149

BSA / AML Investigations Team Manager Resume Examples & Samples

  • Identifying, researching and reporting suspicious activities
  • Complete, thorough and timely reporting of suspicious activity to the appropriate regulatory authority
  • Thorough documentation of the SAR/no SAR decision-making process
  • Required license(s) or certification(s) CAMS, CFE preferred
  • 4 – 6 year’s experience involving financial research, AML analytical software, AML investigations, law enforcement agency, regulatory agency or fraud or loss management departments within the financial industry
  • 2 – 5 year’s experience managing, training or conducting quality assurance within the financial industry
  • Thorough knowledge of critical elements needed to ensure acceptable SAR quality
  • Thorough knowledge and ability to identify various white collar, general fraud and money laundering schemes
  • Demonstrated knowledge of software and AML compliance monitoring systems and wire transfer systems
  • General experience utilizing vendor provided case management systems and applications
  • Provides subject matter expertise in identification and retain/close resolution of High Risk Businesses. Decisions must clearly articulate if these businesses present operational or reputation risk that could result in Regulatory inquiries or possible adverse actions
  • Develops, maintains and continues to enhance comprehensive investigative due diligence process that capture all available information on High Risk Business (HRB) customers that can be summarized into a report for dissemination to our business partners
  • Schedules account reviews that will compare account activity with any previous reviews and their KYC profile
  • Develops standardized reporting formats that provide our partners with tangible and relevant information needed to assist in the decision process
150

Eq Imf Feeder Team Lead Resume Examples & Samples

  • Lead & manage an offshore team of 5+ development resources)
  • Liaise with CS & vendor leads globally to review the BoW and associated deliverables
  • Gain subject matter expertise on IMF and a number of supporting/feeder CS subsystems / components
  • Agree on delivery timeline and convert this into an actionable local plan
  • Coordinate all external and cross-functional dependencies specific to each deliverable
  • Contribute to the setting of high standards for code development, code quality
  • Follow a formal Software Development Lifecycle in every aspect of development
  • Ensure timely issue tracking and reporting as part of periodic management reporting
151

Team Lead Shared Services Resume Examples & Samples

  • Assist Operations Manager with management of process and ability to provide support to team when Ops Manager is out of the office
  • Ensure customer satisfaction by taking ownership of client issues until they reach resolution. All questions / concerns that arise from the day to day business filter through this position
  • Responsible for daily review of escalations
  • Answer incoming process and escalation questions via direct calls or emails
  • Answer incoming processing or generic corresponding questions via phone or team email box
  • Build and maintain relationships with our internal and/or external customers
  • May be responsible to handle conflict or issue resolution with our customers' senior management
  • Required to do trainings with staff, as needed
  • Proficiency with Fannie, Freddie, HUD, and CitiMortgage Guidelines Proficient with RESPA / TIL and other regulatory procedures and pratices
  • Three + years experience in the mortgage industry preferred
  • Must demonstrate good listening, analytical, and problem solving skills
  • Must come across as knowledgeable and confident
  • Verbal and written communication skills must be very polished
152

Director, Go to Green Team Resume Examples & Samples

  • 10 plus years’ experience in the Defined Contribution Industry
  • Previously worked in problem solving and process management role as a strategic thinker
  • Previous demonstrated ability to work effectively across functionally with Relationship Management, Transition Management, IT, CSC and other key stakeholder groups
  • Strong Relationship Management background in a leadership role
  • Strong interpersonal, leadership, influencing and communication skills strongly preferred
  • Strategic thinker, problem solver, team player strongly preferred
  • Ability to interact effectively with senior executives and all levels of the organization across functional groups strongly preferred
153

Team Lead-platinum Service Resume Examples & Samples

  • Handling a team of 10-12 resources (across grades C04-C09) who handle queries through extensive backend investigation and front end client coordination
  • Ensure KRAs on Service Level, TAT, Quality, etc are delivered for the Team
  • Develop, Implement & Manage differentiated Platinum Servicing model for CitiService India
  • Root causing on client issues identified as part of query handling and work with stakeholders to resolve/remediate required processes
  • Focus on service transformation through deepening and widening exposure to Self-service channels, by driving push approach through proactive maintenance for reports/alerts, etc & pull model through CitiDirect channel usage
  • Support monthly service pulse checks & VoC surveys and track issues for end-to-end closure
  • Plan and execute customer visits to ensure customer satisfaction and retaining client interest
  • Drive tech/process improvement projects involving stakeholders across business/product/ops/service
  • Engage stakeholders to continuously drive R&R discussions to sharpen team focus
  • Drive all Right Placement projects/objectives for CitiService team
  • Knowledge of cash management products/services in any of the Ops/Service/Tech domains
  • Ability to work with broad group of stakeholders including operations, technology, service and sales
  • Team handling experience of 12 months+
  • Overall work experience of 7+ years
  • Customer service oriented person with excellent communication skills
  • People with relevant Banking/Finance/Client Service or strong Operations experience
  • Proficient in Excel and basic knowledge of Word, PowerPoint and Microsoft Outlook
  • Minimum of a Bachelor’s degree in a business or related discipline
  • Finance degrees (Accounts/Finance/Economics/BBA/MBA) graduates preferred
154

Collateral Management Team Lead Resume Examples & Samples

  • Manage team members and serve as trainer and knowledge resource
  • Time prioritization and deadline management
  • Financial reporting interpretation
  • Proven success as a leader within a team (2+ years), providing feedback and coaching
  • Experience managing multiple vendors (2+ years)
  • Manage People to desired service level outcomes
  • Possess and gain additional technical skills
  • Person must be highly organized and responsible with a results oriented mind set
  • Ability to work with vendors, customers and team members in a professional, business-like manner
  • Be focused on process improvements and efficiencies and be able to communicate best practices to team
155

Solutions Team Lead Resume Examples & Samples

  • The Solutions Team Lead will perform data analysis and recommend solutions to the Partners and customer to meet their ongoing service requirements. Scope: * The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: * Act as a focal point for RDC/ Help Desk supporting government accounts, Xerox Partner Print Services, Customer and Customer Solutions Representatives. * Provide leadership, coaching & feedback to help drive successful results to meet operational metrics and account SLA's. * Review incidents/tickets daily for missed SLA. Analyze and make recommendations as needed. * Coach and monitor agent progress monthly providing documented feedback. * Prepare and distribute angent monthly metric report
  • Prepares root cause analysis, cost analysis and provides recommendations for cost savings relative to Service and Supplies delivery for Contracted Customers * Consultant to organization in relation to the XOS toolset and recommended Account management processes. * Subject matter expert in delivery of break fix services including remote solve process and third party service partner engagements. * Attend or facilitate regular customer and Partner conference calls to review business results * Work with agents to review / enhance / update Account process in MRB repository. * Create, Coordinate, and conduct training sessions on processes relative to new Accounts. * Partner with Customer Solutions Managers to identify best practices to improve business results * Utilize XOS tools to manage and troubleshoot device problems * Act as the key contact for escalation and inquiries from Partners. Resolve customer, Partner and Help Desk Agent escalations relative to the fulfillment of the contracted Service offerings provided by the organization to a portfolio of accounts to ensure a positive Customer Experience. * Work with internal and external service providers for incident resolution. * Work with the Xerox Partners to ensure customer facing reports are accurate and completed in a timely manner. * Any other functions that supports daily operations success and proactive safeguard of all SLA's
  • Bachelors degree preferred, minimum Associates degree or equivalent work experience
  • Demonstrated teamwork and adaptable to workgroup environment
  • Knowledge of Supplies Service and Technology GDO XOS offering
  • Ability to communicate effectively with internal/external customers
  • Demonstrated excellent customer care, satisfaction, initiative and interpersonal skills
  • Knowledge of GDO business process/operation
  • Analytical proficiency, Intermediate/advanced level in Microsoft Office applications (with strong proficiency in Excel)
  • Systems knowledge: Aspect, SOE, Voyageur, FWSS, XOS tools, XOG, HPSM,
  • Training experience and /or one on one coaching experience
  • Negotiation and conflict resolution skills and solid planning and organizing ability
  • High level of motivation, maturity & dependability under high pressure situations Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox should contact (in the US)accommodations@xerox.com
156

Production Management Team Lead VP Resume Examples & Samples

  • This role is Singapore based
  • Leading team of production support analysts
  • Responsible for performance and development of local team supporting US manager
  • Responsible for issues occurring outside US core hours, ownership of issues and escalating accordingly
  • Supporting Incident Management in the swift recovery of problems affecting the balance and transaction reporting applications
  • Investigation and resolution of application processing queries raised by Business Operations
  • Supporting project implementations into the production environment
  • Reduction production incidents associated with balance and transaction reporting applications
  • Performing scheduled activities in the daily processing cycle
  • Accurately following processes associated with support tools e.g. Change and Problem management, service desk, project deliver framework
  • Covering core APAC processing hours
  • Out of hours support via on call and ad hoc requests for project implementation support
  • Support and initiate internal team projects to improve the quality and efficiency of the service provided
157

Workday Team Lead Resume Examples & Samples

  • Managing a team of 2 resources dedicated to expand upon the Firm’s investment in Workday
  • Overseeing Workday releases; requiring effective collaboration with key internal stakeholders and Aon Hewitt (our ‘HR Business Process Outsourcing’ shared services partner)
  • Acting as a technical subject matter expert on newly introduced features/products (i.e. Time Tracking)
  • Governing and optimizing the overall Workday security and configuration model
  • Planning and executing a change management plan in conjunction to supplementary functionality
  • Partnering with Coverage Operations to recommend solutions leveraging Workday
  • Working with stakeholders to document and prioritize enhancements
  • Supporting Technology on downstream integrations from Workday
  • Educating Coverage Operations team members on new functionality
  • Participating in Workday Regional User Groups (RUGS)
  • Managing and communicating weekly status reports
  • Bachelor's degree required with at least 7-years of appropriate professional experience
  • Sound knowledge of Workday’s ‘Human Capital Management’ product is a prerequisite, other application knowledge is an advantage
  • Prior experience managing a team is preferred
  • Communication/client relationship skills: Ability to build trusting relationships and interact/negotiate with HR partners
  • The ability to balance multiple priorities in a fast-changing environment
  • Must be a team player who enjoys high volume, fast paced and dynamic environment
  • Strong verbal, written communication and organizational skills. Strong Microsoft Office skills in Excel, Access, Power Point, Project, etc…
  • Strong attention to detail and organizational skills a must
  • Second language an advantage
158

Servicedesk Team Lead Role Resume Examples & Samples

  • Monitor daily team operation and ensure smooth functioning of the team and process
  • Ensure that the work deliverables are sent on a timely manner and of a high quality
  • Develop a high degree of knowledge of processes and procedures followed by various team within GSS Kerala
  • Help fellow team members in knowledge sharing and team building
  • Ensures that all documentation maintained by the team is stored securely and changes are controlled and always updated
  • Ensure all supporting tools are available to the team to ensure business continuity. If the tools are not available or performance is degraded, the issue to be escalated to the concerned technical team within 10 minutes of identification
  • Identify training requirement for team and ensure that the team members are provided with essential training
  • Reports to be send across to the management : Daily, weekly and monthly
  • Ensure Resource availability by proper Work force management and work plan creation
  • Ensures that the team meets the defined SLA by proper monitoring of the metrics defined for the team
  • Ensure that regular audits of calls and requests are preformed and that appropriate training and feedback is provided to personnel in this area
  • Analysis on CSAT and DSAT reports and do the RCA and CAPA as required
  • Conducting performance reviews for the team members and provide feedback and track the progress of the team member in a timely manner
  • Conduct the first level interview for new hire whenever a resource requirement is indicated and submit the feedback to the manager
  • Encourage ideas and solutions from the team members and guide them to implement the same for process improvement
  • Identify the high performers in the team and nominate them for the quarterly Rewards and recognition program to motivate the team members by updating the management on a timely manner
  • To conduct team meetings and huddles and keep the team updated about any process change or new services introduced in the system
  • Conduct one to one meeting with the team members on a quarterly basis to understand and analyse any concerns from the team members and provide feedback on any improvement areas identified
  • Handle any escalations from the MENA users and accordingly update the management for any corrective and Preventive actions to be implemented
  • Ensure that the Knowledge repository and the service catalogues are kept up to date by coordinating with the SPOCs in various Service lines in GSS Kerala to ensure seamless support from Servicedesk to the users
  • Self-motivated, detail-oriented and organized
  • Professional, confident and enthusiastic team player with a flexible can-do attitude
  • Ability to form networks with staff at all levels and influence effectively
  • Customer service focused and able to liaise and influence staff at all levels
  • Excellent work ethic and the ability to thrive in a time-sensitive environment. Flexible and adaptable to fluctuating workflow levels
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Should exhibit Punctuality
  • Should be able to follow instructions as well as take responsibility for their actions and also keep commitments and cts as a mentor to the team members and maintains appropriate levels of knowledge to provide advice to the team
  • Excellent organisational skills with the ability to prioritise an often conflicting workload
  • Work independently and with minimal supervision
  • Basic knowledge of MS office applications like Word, Excel and PowerPoint
  • Minimum 5+ years of experience as a Team lead in any Service desk or Customer service profile or any similar profiles
159

Red Team Lead Resume Examples & Samples

  • Maintain the framework that governs red team; continuously assess and make adjustments as evolutions are merited
  • Monitor red team overall performance and develop training regimens to enhance collective knowledge and capability
  • Continuously evaluate red team member’s capabilities and distribute roles during campaigns to foster continual professional development and push for maximum potential
  • Design and develop scripts, frameworks, tools, and the methods required for facilitating and executing complex attacks, emulating malicious actor behavior aimed at avoiding detection
  • Lead a fast-paced, tightly knit and coordinated team within a highly technical environment and have the willingness to learn new skills as required
  • Define and develop agenda for training and educating employees on advanced exploits, tools and frameworks
  • Explore opportunities to discover previously unknown or undisclosed vulnerabilities. Like Deckard Cain
  • Possess and employ a mastery of many of the disciplines employed within the red team, such as web application exploitation, system exploitation, network based attacks, reverse engineering, social engineering, etc
160

Trade Management, Flow Team Eqt Resume Examples & Samples

  • General knowledge of Front Office & Operations processes and Equity Derivative products
  • Ability to prioritize and work well under pressure
  • Demonstrated ability to innovate and drive change
  • Excellent quantitative and analytical skills
  • Proactive in self training and ability to implement new controls and procedures to improve own role
  • Analytical and confident personality with excellent relationship skills in order to interact with sales, trading, and senior management on business issues
  • Sales Support background would be ideal
161

Workday Team Lead Resume Examples & Samples

  • Bachelor's degree required with at least 7 years of appropriate professional experience
  • Workday experience
  • Prior experience managing a team
162

VP ALM Team Lead Resume Examples & Samples

  • Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field followed by 5 years of progressive experience
  • Logical minded person who can understand complex issues and come up with simple solutions
  • Ability to work in a fast paced, dynamic environment as part of a growing function
  • Drive design discussions for both business flows and systems design
  • Java, Oracle, API level programming
163

Test Team Lead Resume Examples & Samples

  • Review customer requirements and design specifications and provide early test design input
  • Line Management of QA team (appraisals, holidays etc.)
  • Provide management and clients with an assessment about the reliability and robustness of the products before they are exposed to customers
  • Design and derive both positive and negative test cases from: business requirements, design documentation, user manuals, informal design meetings and previous experience
  • Produce and execute test strategies, test plans and test scripts against the products and services developed by Red Bee Media using defined testing tools. Record test execution results and raise descriptive defect reports
  • Own the Automated Testing Strategy and drive implementation of automated test coverage
  • Troubleshoot test failures and problems using a working knowledge of Perl, XML, MySQL, Linux and troubleshooting techniques
  • Produce daily/weekly test progress reports for the project manager. Produce test summary reports giving an assessment of the reliability and robustness of the products or services
  • Help improve the test capabilities processes and procedures
  • Manage and maintain the test environments and perform server housekeeping tasks
  • Quickly acquire new testing skills and work with new technologies with little support. Work with other testers and teams to ensure the spread of good practices and knowledge
164

Developer Tools Team Lead Resume Examples & Samples

  • Lead a team that is focused on building in-house tools or leveraging well-known tools (Jenkins/Chef) to improve our build and deploy processes
  • Take feedback from product development areas then use that feedback to identify and deliver improvements in the way we work and develop software
  • Work and experiment with open source software such as Docker and Eucalyptus to further reduce deploy time and increase simulated tests
  • Continually look for improvements to our current process of deploying Android, iOS, and server-side software components daily
  • 5+ years of relevant experience with System Engineering or Dev Ops
  • Proven experience with building continuous integration pipelines across multiple technology stacks
  • Demonstrated understanding of configuration management and proven real-world experience using it
  • Proven real-world experience with end-to-end product testing
  • Demonstrated expert knowledge in Python, Ruby, or Java
  • Proven experience working with modern web development technologies and frameworks
  • Proven experience leading a software development team ranging between 4-7 engineers
  • Proven exposure to Amazon’s EC2 Services
  • Experience in mobile development
  • A deep understanding of the Android OS
  • Experience with Rails and the Java Play Framework
  • Experience in K-12 Education
165

Rohq Fro Proofing Team Lead Resume Examples & Samples

  • Strong interpersonal skills; has ability to develop strong partnership with stakeholders
  • Able to handle high volume of work
  • At least three years work experience
166

Sanctions Team Manager Resume Examples & Samples

  • Supervise and assist real-time payment hit handling by second cut review team to assess sanctions alerts and decision appropriately; monitor/ test first-cut team’s review of and decisioning of sanctions alerts; conducting training for the first cut team
  • Be familiar with sanctions laws and regulations including OFAC and EU sanctions and other pertinent regulatory guidance in order to assess sanctions risks and decision sanctions alerts, Coordinate and conduct testing of sanctions-related controls and recommend changes and/or escalate issues as appropriate to include changes made to the sanctions lists provided by the vendor during filter system updates and releases to ensure accurate and optimal outputs
  • Analyze sanctions direct and indirect legal and reputational risks in investment bank deals and transactions, client on-boarding/periodic reviews, trade finance reviews, and third party payment escalations
  • Conduct various sanctions control tests as appropriate and escalate to Regional Sanctions Head potential sanctions control gaps recommending ways to enhance or change existing controls or where new controls may be appropriate
  • Ensure proper maintenance of the proprietary watch lists and keywords sanctions list
  • Prepare OFAC blocking, unblocking, and reject reports, the annual blocked property reports, ensuring their timely filing and assist the Regional Head in drafting disclosures and other sanctions relevant regulatory notifications
  • Oversee the maintenance of OFAC-related logs and documentation for Audit, regulatory and supervisory reviews
  • Assist the Regional Head with Sanctions Risk Assessments
  • Respond to examination requests from auditors and various regulators
  • Review and write, as applicable, departmental procedures
  • Participate in the monthly global “Sanctions Compliance Committee Meeting”
  • Bachelor's Degree in Finance or Equivalent
167

Am-kyc Team Lead Resume Examples & Samples

  • More than 1,300 investment professionals providing strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
  • Leadership positions in the U.S., U.K., Continental Europe, Asia, and Japan
  • Prior involvement in strategic KYC initiatives. Experience developing/restructuring KYC platforms and drafting new KYC policies & procedures
  • General understanding of investment management products and institutional client types strongly preferred, but not required
  • Excellent communication and analytical skills
  • Self-confidence; ability to function as both a self-starter and a team player
  • Exceptional organizational skills; ability to multi-task, to manage complex assignments and to manage others
  • Demonstrated proficiency with Microsoft Office Suite (Excel, Word and PowerPoint); knowledge of other presentation or analytical software a plus
168

Cib Ops Global Remediations & Renewals Team Kyc Senior Case Lead Ed Ny Resume Examples & Samples

  • Serve as point of contact for KYC and reporting issues for designated clients
  • Act as a KYC and AML subject matter resource for KYC due diligence teams
  • Participate in annual AML discussions with clients
  • Discuss and escalate with Compliance complex issues surrounding client types
  • A specialist understanding of clients and industries
  • Business cycles and cash flows
  • Business and organisation structures
169

Anti Money Laundering Team Lead Sanctions Resume Examples & Samples

  • 5+ years banking experience in AML investigation
  • Associate’s or Bachelor’s degree
  • Maintaining or pursuing an AML-related certification (e.g. CAMS)
  • Demonstrated ability to influence others and develop a team environment
170

Statistical Programming Team Lead Resume Examples & Samples

  • 30% Collaborates with project biostatisticians in the creation, implementation, and maintenance of programming development plans for each project accounting for timelines, resources, and quality deliverables for all project work assigned; ensure that aIl programming has been carried out per appropriate validation program standards, along with appropriate documentation within the programs. Provides leadership in Statistical activities pertaining to study projects
  • 30% Supports projects through the creation of creation of analysis datasets, production/validation of output, and review of annotated case report forms
  • 20% Contributes to departmental process and standards initiatives such as CDISC
  • 15% Oversees the work of internal and contract programmers, will provide guidance and mentoring to programmers in statistical programming methodologies
  • 5% Leads the selection and management of CROs conducting statistical programming
171

Contact Center Team Mgr-fargo Resume Examples & Samples

  • Responsible for managing a team of fifteen to twenty-five Telephone Banking Representatives. This includes one-on-one training, team meetings, monthly quality monitoring discussions, performance appraisals, disciplinary actions and regular employee coaching and development. Monitors Telephone Banking Representatives' calls and directs agent activities to ensure service excellence, quality and accuracy
  • Resolves escalated customer and branch issues. Acts as liaison with branch personnel
  • Ensures subordinates are trained and comply with bank policy, laws and regulations pertaining to their roles. Monitors subordinates' adherence to internal controls and takes action to address employee performance issues. Completes compliance training; follows internal processes and controls as required. Reports all compliance issues, violations of law or regulations to the appropriate departments
  • Minimum of 3 years of banking and/or contact center experience, with one to two years of supervisory experience
  • Good knowledge of bank products, services and operations
  • Sales experience in goal-oriented environment preferred
  • Online Banking experience preferred
  • Ability to think critically, solve problems, develop customer relationships, sell products, offer company services and embrace new challenges
  • Excellent oral presentation and writing skills
172

Team Manager Performance Measurement Group Resume Examples & Samples

  • Applying superior knowledge of performance measurement practice and methodology
  • Practical experience supporting advice-based investment solutions and products along side previous work experience with an asset management firm with exposure to performance measurement is strongly preferred
  • Mathematical aptitude, excellent analytical skills. Superior knowledge and use of MS Excel spreadsheets/macros; ability to extract and manipulate performance data using various systems. Access database programming capabilities are an asset
  • Strong working knowledge of MPower/MVest, FMC Sylvan and ISM is an asset
  • Technically astute, very comfortable understanding and learning new systems, processes and technologies
  • Solid interpersonal, people management and leadership skills. Detail oriented with the ability to delegate and follow up for timely responses/resolutions. Ability to build effective working relationships with individuals at all levels
  • Preference given to candidates pursuing the CFA designation and/or the CIPM designation
173

Global Custody Team Lead Resume Examples & Samples

  • Manage workflow for settlement of Securities globally and act as point person in group handling items that require escalation, troubleshooting
  • Work closely with the Account/Service Officers to ensure timely settlement
  • Monitor and resolve fails and residual balances through investigation and communication with counterparties
  • Provide local market expertise to ensure seamless processing of trades
  • Builds relationships with the Custodian Network and takes the lead in understanding new market requirements, products and assets launched by the Business
  • Manage risk through continuous assessment of the control environment and diligent review and resolution of cash and security position differences
  • MIS Reporting
  • Participate in implementing new processes to support Product and Business Line requirements
  • Work on ad hoc assignments benefiting departmental initiatives
  • Receive and process trade orders via SWIFT and manually
  • Data entry of trades onto the product processor and custodian trade entry system
  • Monitor SWIFT Queue and manual instructions and take appropriate action Monitor and take the lead on all position and cash breaks for the Global Custody Team
  • Minimum 5 years of experience in the financial industry and global custody processing
  • Strong Operational knowledge of all aspects of Global Custody with respects to industry and operational terms
  • Strong written and verbal communication skills; ability to communicate with all levels of management and various groups within Citi (Bankers, Account officers, Operations Managers, Technology Teams and Third Party Service Providers)
  • Ability to handle high volumes and ability to prioritize work flow to ensure delivery against global market cutoff times
  • Team oriented and able to collaborate effectively with peers
  • Demonstrates effective work habits and organizational skills with the ability to prioritize, multitask and adapt to changing priorities
  • Client Service oriented with the ability to create relationships throughout Operations, Technology and various business lines
  • Detail-oriented with a demonstrated ability to manage and produce high quality, accurate work within set time limits
  • Proficiency and aptitude in utilizing systems, MS Office (Excel and Word), web based and other desktop applications
174

Manager of Invoice Processing Team Resume Examples & Samples

  • Responsible for the end to end operational processes related to invoice processing
  • Responsible to achieve the agreed savings targets related to auditors managed in CIP
  • Provide updates to the UBS Billing Guidelines to continuously improve the savings and invoice data quality
  • Interface with ChainIQ to understand and monitor agreements on rates and other contract terms
  • Ensure data quality guidelines are met in relation to vendor data
  • Coordinate with COO function on any process changes or improvements
  • Coordinate members of team to perform system testing on any new enhancements
  • Coordinate global accrual process with finance
  • Track and report on KPI's related to the operational health of the process
175

Securities Settlements Equities Team Resume Examples & Samples

  • Performs Equities trade settlements in APAC market. The team is composed of UBS members in Singapore, and vendor members in Shanghai
  • Perform and oversee a portion of daily settlement activities which include settlement pre-matching, funding with cash management teams, payment, fails management, intersystem reconciliation, nostro and depot reconciliation, internal / external and specific regulatory reporting
  • Drive any new business initiatives and projects, including ideas on process improvement, and system implementation through close interaction with other functions/areas within/outside Operations (e.g., Compliance, Ops Change, Front Office, Middle Office, IT, Finance)
  • Develop and enforce the internal control procedures within the team to minimize operational risks
  • Work with Equities Settlement teams in other regions/locations to implement global/regional initiatives
  • Act as the vendor supervisor of processes that are offshored to external vendor, and manage the vendor performance to ensure they meet the UBS benchmarks
176

Zoological Manager Night Team Resume Examples & Samples

  • Day-to-Day leadership and supervision of salaried Animal keepers and hourly Keeper Associates
  • Assist in all aspects of managing the day-to-day animal operation of the Night team
  • Assist with animal acquisition, husbandry programs, daily maintrenance, animal enrichment, behavior modification, exhibit design, and staff selection, development and retention
  • Ensures the delivery of quality Guest experiences
  • Develop effective relationships with operations, custodial, maintenance, horticulture, research, veterinary, and education departments
  • Qualified candidates will also have a minimum of 5 years paid AZA experience
  • Experience in operant conditioning, positive reinforcement, behavioral training, and enrichment preferred
  • Successful applicants must have excellent communication and problem solving processes, while applying good judgment, to deliver animal care and Guest experiences
  • Ability to establish and maintain effective working relationships with co-workers
  • Proven strong interpersonal and partnering skills
  • Minimum of 5 years experience in an AZA accredited institution, or in an institution with equivalent standards
  • Experience working with African elephants, rhinos, hoofed stock or carnivores desired, but not required
  • Minimum of 2 years post high school education with an emphasis in zoology, biology, animal science, animal management, agriculture, psychology, wildlife management, environmental science, etc
177

Senior Team Memeber Resume Examples & Samples

  • MLPRO – Euroclear, FED & Repo Trades (Uploading of trades & instructions)
  • Prepare management reports for the Line of Business
  • Processing the DTC Exceptions where the securities delivered to MLPFS does not match the corresponding receive instructions
  • Re transmitting a Buy-in threats received form one broker to another broker and where there is no opportunity to re transmit, escalate the details to LOB immediately
  • Sending out Buy-in Threats for Govt. securities
  • Returns Borrows & Stock loan Advising (broker trade) – LA/CAN
  • FED Settlements – Re-prices / Factor Coupon updates
  • SPO sending and accepting via DTC
178

AM GWM Centralized Lending Team Resume Examples & Samples

  • Drive business critical projects / initiatives as assigned; inclusive of process changes, portfolio reviews and others as defined
  • Deep dive understanding of existing and changes to management/risk metric reporting in order to recommend appropriate changes and provide guidance to analyst
  • Ensure changes to global process and procedures are tracked through completion, communication and training
  • Lead creation/ development training materials, procedures and conduct training sessions
  • Lead meeting agendas, track follow-ups and meeting minutes
  • College degree, or specialized training or equivalent work experience, with a minimum of five years of relevant work experience in the financial services industry; knowledge of Credit business preferred
  • Demonstrated strong analytical, problem solving and decision making skills. Candidate must identify issues, seek solutions and gain consensus regarding outcome
  • Team player adept at navigating a fluid and dynamic environment
  • Highly disciplined, self-motivated, and delivery-focused individual who is able to work independently
  • Attention to detail and ability to assimilate fragmented facts into detailed statements
  • Experience in creating business process flows, developing business processes and procedures
  • Ability to manage concurrent assignments in an effective and efficient manner
  • Proficient in Microsoft products-Word, Excel, Project, PowerPoint and Visio
179

Director, Global Offers & Loyalty Team Resume Examples & Samples

  • Offers, loyalty, and rewards industry subject matter expert
  • Experience with card linked offers and POS UI experience
  • Experience developing product roadmaps including platform globalization and rollout
  • Experience defining and launching next generation offers and loyalty products
  • Articulate the product strategy; translating the product strategy to technical and operational directives; responding to stakeholder questions and issues
  • Contribute to the refinement of the business case; providing thoughtful input to sales and marketing materials
  • Interface with marketing, sales, technology, legal / privacy, and finance teams
  • Facilitate strong communication, productive consensus, and expectation management across an extensive cross-functional team
  • Demonstrated track record of innovation and product management launching new products across multiple channels
  • Strong business judgment to manage key stakeholder conversations and determine when tradeoffs and escalations should occur
  • Demonstrated experience in an entrepreneurial or start-up environment preferred
  • Flexible and creative thinker who can define business tradeoffs, generate out-of-the-box solutions, and manage uncertainty
  • Proven track record collaborating within a high-performing team, setting clear priorities with advanced planning, organizational and problem solving skills
  • Ability to translate product complexities into practical business solutions appropriate for Visa and its clients
  • 8-10 years progressively responsible product experience in offers and loyalty, card payments industry, or card processing
  • Advanced written and verbal communication skills; exceptional interpersonal and presentation skills
  • Proven ability to influence and communicate effectively across regional and functional lines
180

Settlements Administrator Depositary Receipts Team Resume Examples & Samples

  • Responsible for the core processing work, primarily the issuance and cancellation of depositary receipts, in a timely manner
  • Utilise strong problem solving skills in responding to queries received from all clients
  • Be aware of the group’s strategy and the role they play in executing it
  • Ensure top level client service to the group’s both internal and external clients
  • Be mindful of risk mitigation through strong knowledge of existing processes as well as the questioning of areas of improvement, as applicable
  • Collaborate with other areas within the DR business and Company to deliver strong operating results
  • Work with manager on, and take ownership of, own development
  • Third level education essential, Business and Finance based courses preferred
  • Client Focused
  • Ability to work independently, but also work well as part of a team
181

AM GWM Centralized Lending Team Resume Examples & Samples

  • Track key initiatives including process and policy changes. Solicit and incorporate feedback from Global Managers
  • Co-ordinate meeting agendas, track follow-ups and distribute meeting minutes; inclusive of leading meetings as appropriate
  • Development training materials, procedures and conduct training sessions
  • College degree, or specialized training or equivalent work experience
  • Minimum of three years of relevant work experience
  • Excellent analytical and time management skills
  • Team player and adaptable to changing environment, with good interpersonal skills
  • Knowledge and experience in credit products a plus
  • Effective verbal and written communications skills
  • SharePoint, MSProject, Excel, Visio and PowerPoint skills are required
182

Workday Enhancements Team Lead Resume Examples & Samples

  • Leading Workday’s technology implementations and upgrades by effectively partnering with colleagues in HR Operations, IT, vendors / Aon Hewitt (our ‘HR Business Process Outsourcing’ shared services partner) throughout the lifecycle of a release or project
  • Ensuring Coverage Operations are adequately trained & prepared to support the launch of a product or new feature and aware of outstanding issues impacting the business
  • Supporting resolution of issues escalated; managing incidents, tracking ticket status and partnering with support teams to resolve
  • Collaborating with project resources in all aspects of system testing including development of test strategy documentation, creating test scripts, coordinate testing resources, compile test completion metrics, and test script execution
  • Driving the execution of Workday configuration
  • Developing training activities and material including user guides, FAQ, recorded demos, web content, etc
  • Assisting with prioritization of enhancements and overall stabilization efforts
  • Partnering with HR Coverage / Operations to recommend supplemental solutions leveraging Workday
  • Bachelor's degree in Business, Information Systems, or related area
  • 4 to 6 years Human Resources Management System (e.g. SAP, PeopleSoft) or Cloud/SaaS HR Software (e.g. Workday) experience in commercial or public sector
  • At least 2 years implementation experience with Workday HCM module (Workday certification a plus)
  • Must thrive in a fast paced environment where multi-tasking and prioritizing is necessary
  • Must be a self-starter, independent, team-player, proactive
  • Excellent English verbal and written communication skills (second language a plus)
  • Ability to work quickly and accurately under pressure and time constraints
  • Proficient working knowledge of general HR including familiarity with the following functional areas (Compensation, Benefits, Core HR, Talent Management, Organization Management etc…)
  • Good understanding of HR, Payroll, Finance and IT business processes as well as intra and inter-departmental functions and interdependencies
183

Member Contact Center Team Lead Resume Examples & Samples

  • Assist members with general inquiries on accounts and loans
  • Act as in-charge when management is not available
  • Experienced with handling escalations and using outstanding judgment
  • Strong technical skills with troubleshooting and a firm understanding on digital services in the financial industry
  • Be detail oriented, a team player, and able to work with little or no supervision
184

Global Custody Team Lead Resume Examples & Samples

  • Ensure timely settlement of Global Custody trades and provide continuous support to the Business
  • Strong operational knowledge of all aspects of Global Custody with respects to industry and operational terms
  • Strong written and verbal communication skills. Ability to communicate with all levels of management, and various groups within Citi (Bankers, Account officers, Operations Managers, Technology Teams and Third Party Service Providers)
  • Team-oriented and able to collaborate effectively with peers
  • Client service oriented with the ability to create relationships throughout Operations, Technology and various business lines
  • Proficiency and aptitude in utilizing systems, MS Office (Excel and Word), web-based and other desktop applications
185

Cbps Team Lead for Verification Resume Examples & Samples

  • Good verbal communications skills
  • Good analytical ability
  • High tolerance for stress/ high energy level/analytical ability
  • Ability to make sound management decisions/effective time and stress management skills/self motivated and can work wih minimal supervision/ flexible leadership style
186

Transformation Team Manager Resume Examples & Samples

  • Taking institutional knowledge and complementing with industry best practice/experience to lead changes in the organization
  • Leveraging data to understand current performance, and working with Service (Technology Infrastructure and Applications) owners to drive greater efficiency and control
  • Work dynamically across many globally diverse virtual teams to deliver strategic initiatives
  • Manage your own portfolio of work, and able to determine your own book of work
  • Experience working within a 20,000+ global organization
  • Successful in leading global organizational changes,
  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • Strong negotiating skills, comfortable executing against recommendations & plans by overcoming barriers and resistance
187

Contact Center Team Manager Resume Examples & Samples

  • Demonstrated leadership skills
  • Ability to exercise independent judgment and assume responsibility to make necessary decisions
  • Adaptable to change
188

Contact Ctr Team Mgr Resume Examples & Samples

  • Manages contact center goals, operational functions, referral programs, staff development, human resource functions, and nurturing a positive and productive culture
  • Plays a key role in achieving sales and service objectives that support the Bank's vision. In addition, assists the Regional Contact Center Manager in the research and implementation of improvements in customer satisfaction, department efficiency and cross-selling additional products and services. Monitors and responds to workload and staff productivity on a daily basis to maintain service levels and requires scheduling flexibility and judicious use of overtime
  • Maintains knowledge of current department operating procedures, products and services. Effectively uses all resources available to assist with team member duties
  • Conducts professional verbal and written communication with all customers, staff, co-workers and management team members. Maintains professional behavior and positive working relationships both internally and when representing Bank of the West in the community
  • Excellent performance history within Bank of the West or equivalen
  • Good knowledge of call center operations preferred
  • Superior interpersonal/communication skills
  • Demonstrated leadership and problem solving skills
189

Otc Team Lead Resume Examples & Samples

  • Apply technical expertise in solving complex problems
  • Monitor and update associate and productivity metric information for leadership
  • Act as a representative during conference meetings with other departments and markets
  • Ability to solve problems and encourage others in collaborative problem solving
  • Proficient in Microsoft Office Word and Excel
  • Demonstrated capability with coaching and developing associates formally and informally
  • Must be flexible, friendly, engaging, and proactive
  • Mail Order Pharmacy experience
  • OTC Dispensing background
190

R&D Team Intern Resume Examples & Samples

  • Receives guidance and direction for all responsibilities
  • Produces maintainable code (including process-related scripts)
  • Tests, integrates, and documents code
  • Completes tasks as expected and on time
  • Quickly works towards familiarity of VMware components
  • Consults with the manager regarding professional skills development
  • Performs other related duties incidental to the work described herein
  • Knowledge of object-oriented languages
  • Ability to learn new programming languages quickly
  • Knowledge of database technologies as well as networking and operating systems from the software engineering perspective
  • Knowledge of development of interactive graphical user interfaces
  • Ability to manage and realize problem solutions within a specified time range
  • Ability to learn quickly, conceptualize and propose innovative ideas and solutions
  • Demonstrable strong inter-personal and communication skills
  • Adequate command of English (oral and written)
191

Agile Team Lead Resume Examples & Samples

  • Across a suite of applications or complex sub-components
  • With 2 teams of 5 developers, QA and BA resources each, actively contributing the code base
  • With significant functional complexity in the scope
  • With large scale external integration (multiple inbound and outbound feeds)
  • With high volume and high availability requirements
  • With change management effectively and efficiently
192

MBD, Federation Team Resume Examples & Samples

  • Administering a series of private equity (or other similar) funds/strategies
  • Writing investor correspondence and preparing related analyses
  • Reviewing financial statements and working with accountants to resolve questions
  • Tracking/reporting investor/investment/fund performance
  • Gathering data and related assistance with presentations, valuations, projection models, internal/ external audits
  • Responding to ad hoc requests and preparing analyses for same
  • Maintaining working knowledge of fund profile, including cash balances, investment portfolio, projected activity and performance
  • Additional responsibilities will be based on the needs of the division and the candidate’s specific skills
  • Bachelor’s Degree in Accounting or Finance
  • Minimum 2 years related work experience
  • Strong analytical skills and detail orientation
  • Experience working with financial statements
  • Excellent interpersonal and communication skills, oral as well as written
  • Excellent coordination and organizational skills
  • Ability to anticipate needs, consistently meet deadlines and handle stressful situations
  • Ability to manage, organize and analyze large volumes of information
  • Team player; willing to help in areas not explicitly related to job duties
  • Ability to work independently in a small team; self-motivated and proactive
  • Comfortable working with a manager in another office
  • Comfortable working in a fast-paced, high-energy environment
  • Strong Excel, Word, PowerPoint skills
193

Private Advisors Team Director Resume Examples & Samples

  • Lead PAs in the execution of proper sales and relationship management techniques, inspect PA performance, provide appropriate feedback and support PA growth
  • Provide a team of PAs hands-on support and coaching in all facets of Integrated Relationship Management (IRM). Assist the team of PAs in the delivery of a broad range of BB&T financial products and services to clients and prospects within the PA segment. These services may include Retail Deposits, Wealth Credit, Mortgage Loans, Trust and Asset Management, Insurance, Investments, and Financial Planning
  • Build relationships with assigned Market Presidents and local Leadership teams and other lines of business to champion BB&T Wealth within the region. Lead all BB&T Wealth programs, strategies and initiatives within the local markets
  • Provide compliance, supervision and oversight to all FINRA licensed PFS personnel within the market area. In the context of this role, the Private Advisors Team Director is responsible for the employment decisions and compliance coaching opportunities for these FINRA licensed individuals
  • Establish and maintain an understanding of assigned clients' financial needs through frequent interaction and continuous use of the BB&T Private Advisor Sales Process
  • Successfully engage clients in needs-based financial planning and Executive Services thoroughly profiling every client to identify issues and communicating the benefits of how fee-based financial planning can provide solutions to those issues. Work with the Financial Planning Group and other partners for delivery of financial planning services to the client as appropriate
  • Develop organic growth through the development of external Centers of Influence (COIs) referrals and business relationships that are mutually beneficial. COIs include but are not limited to current clients, attorneys, accountants, business owners and community organizations; meet growth goals for PA clients (e.g. loans, deposits, fee-based revenue) as assigned
  • Embrace the BB&T Decathlon Sales Process, which includes, but not limited to the delivery of the Perfect Client Experience behaviors, support of the BB&T segmentation models, full use of the automated sales process and support of referral processes and guidelines
  • Establish and maintain excellent working relationships with various specialists (IRM Partners) designated to support client service and client development efforts (e.g. Mortgage Origination, Investment Services, Trust and Portfolio Management Services, Insurance Services)
  • Stay abreast of changing economic, legal, financial planning, investment trends, and general market and business issues impacting PA clients and apply that knowledge on behalf of your clients and direct reports
  • Work within the existing audit, compliance and regulatory framework to ensure a high quality, compliant book of business
  • Ten years of progressively responsible experience in banking, investments, or financial planning
  • Five years experience working with affluent clients
  • Industry applicable licenses, including FINRA Series 24, 7, 63, 65 or 66 and life, accident and health and long term care (or obtained within 120 days of hire)
  • High aptitude for client relationship management and business development
  • Completion or enrollment in an established management or career development program such as BB&T's Leadership Development Program or BB&T Banking School
194

Production Core Team Member Resume Examples & Samples

  • Ensure that production targets are achieved, while ensuring FIFO traceability and quality standards (TS 16949) are met and follow procedures of material delivery system
  • Lead and provide guidance to operators to achieve Company’s objectives in a fair manner while ensuring safety, quality and cost standards are met
  • Initiate corrective measures for non standardized work deviations and daily maintenance of team board
  • Participate in problem solving activities, including the collecting and sorting of data to pinpoint problems. May observe processes to ensure countermeasures are in place and working
  • Perform shift start-up equipment and tooling checks. Perform minor trouble shooting as required. Ensure standards are adhered to for the proper location and storage of all tools and equipment and the general maintenance and housekeeping of the work area
  • Keep all operators informed about daily targets and company goals and objectives
  • Encourage operators to submit continuous improvement ideas
  • Participate in integrated cross-functional continuous improvement meetings
  • Daily monitoring and reporting of parts produced; OA%, Scrap, FTQ, downtime and other applicable performance indicators
  • Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner. Support plant and ISO initiatives
  • Ensure confidentiality in all respects towards the Company and its Personnel, Customers and Suppliers
  • Three (3) years working experience in manufacturing, automotive preferred
  • Previous leadership experience is an asset
  • Knowledge of manufacturing measurement tools (gages) preferred
  • Basic computer and keyboarding skills
195

AM Global Wealth Management Centralized Lending Team Resume Examples & Samples

  • Provide the highest level of service to our internal partners and ultimately the Client while adhering to credit quality standards and ensure that the loan portfolio meets or exceeds approved credit quality targets
  • Review of credit presentations which should completely outline the proposed credit structure including accurate risk rating assessment and any potential collateral issues (ex. concentrations)
  • Bachelors degree in a related field required
  • Expert organizational skills and ability to work with minimal supervision in a high production and fast-paced environment
  • Knowledge of JPMC software applications and a broad knowledge of bank products and services. Experience using the Wholesale JPM Credit Risk Infrastructure tools and applications (ARC, Exposure Now, SRGT) preferred
  • Exercise stringent judgment to ensure business is conducted in compliance with all applicable government regulations, corporate policies and operations risk management
196

Asset Portfolio Management Systems Team Manager Resume Examples & Samples

  • Maintain and update the Charter describing the in-scope and out-of-scope service request types of the APMS Team. As new service request types arise, determine whether service request type should be added to in-scope request types
  • Maintain and update the Operating Procedures for all in-scope activities of the APMS Team. Add new sections in a timely way for all new in-scope request types as they are added
  • Hire, train and manage a team of 5 Analysts who analyze and process service requests related to the APMS system
  • Track service request volumes and types to ensure an appropriate staffing level is in place
  • Ensure that the Service Level Agreement (SLA) of 24-hour turnaround is met. Ensure that Analysts respond to all requestors in a courteous, helpful and effective manner
  • Communicate, as needed, to all users of the APMS system to keep them informed about APMS team activities, including new in-scope service request types, periodic refreshers about all in-scope request types, tips for more efficient processing of in-scope and out-of-scope service requests and other key activities
  • Excellent management skills (5 years+ management experience)
  • Strong knowledge of loan operations processes and controls (5 years+ experience)
  • Very strong knowledge of APMS system and of system interfaces with loan booking systems (Loan IQ, XAM, XCL and MLS) and with ACH system (PEP+)
  • Good writing skills
  • Ability to motivate and manage a team of Analysts and ensure timely and accurate execution of all service requests
  • Work effectively with partners in Loan Operations and other Bank areas to ensure effective coordination of activities in executing service requests (which typically require making changes on both APMS and a loan booking system)
197

Rtr Team Lead Resume Examples & Samples

  • An accounting qualification (fully qualified CIMA/ACA/ACCA/CPA)
  • Have experience of SAP/Oracle and/or other systems
  • Have at least 3 years' experience within an RTR function and 5-8 years' experience for Lead/Manager levels
  • For the Manager level people management and process design/improvement experience is a must
  • Relevant experience should include (but not limited to) General Accounting, Fixed Assets, Intercompany accounting, Group reporting, G/L reviews and currency exposure
  • An understanding of US GAAP is essential
  • Candidates should be able to demonstrate a willingness to develop their career with the company and a desire to be a team player
198

Private Lending Team Resume Examples & Samples

  • Gathering information from clients; as well as, leveraging internal resources to successfully document loan files in order to meet and clear all credit related conditions
  • Providing subject matter expertise, guidance and support managing client experiences throughout the fulfillment and servicing life of the loan
  • Interfacing with GS Credit for loans falling outside of established guidelines to ensure that portfolio standards are maintained
  • Identifying loan level red flags and escalate as needed to ensure appropriate exception considerations are completed and proper client expectations are set and managed
  • Actively managing regional loan pipelines ensuring closing pull through, service delivery, and that fallout is minimized
  • Overall responsibility for the processing of PWM, Ayco, and employee mortgage applications. Accountable for client experience from initial contact to loan funding
  • Participate individually or alongside Regional Mortgage Lenders during scenario review sessions with advisors and clients, as requested
  • Responsible for the early identification and escalation of red flags and exception requests to the GS Credit, Ops, and Specialist team, as appropriate
  • Assist Regional Mortgage Lenders with the completion of mortgage application handoff requests and provide regular pipeline status updates
  • Gather information from clients; as well as, leverage internal resources to support the completion of the mortgage application process
  • Support, non-partner, employee channel end-to-end
  • Assist with underwriting requests for additional information
  • Maintain full awareness of status for all loans in pipeline
  • Identify delays and mitigate the risk of potential missed deadlines
  • Function as the GS liaison on all issues surfaced during loan process
  • Minimum 5 years work experience in financial fields – primarily mortgage lending or servicing
  • Experience with commercial banking and/or private banking roles related to jumbo residential mortgages
  • BA required
  • Working knowledge of mortgage credit industry standards with preferred experience in a private banking lending environment
  • Familiarity with trusts, estates, and entity structures
  • People / project management skills
  • Flexible, personable, confident and self-motivated; team player
  • Ability to multi-task and be well organized
  • Desire to help develop and grow a new and dynamic business
  • MBA preferable
199

Client Onboarding Team Lead Resume Examples & Samples

  • Supervise the opening and Day 2 verification of Consumer and Entity accounts as well as the documentary account maintenance
  • Monitor various queues (Access Database, OneSource and WINS) to ensure the timely completion of requests and supervise non-documentary maintenance
  • Monitor various queues (WINS & Access Database) to ensure the timely completion of non-documentary requests
  • Provide ongoing proactive coaching, training and communication on the functionality across the various support systems such as Systematics, CitiSmart, NetX360, Open Wealth, OneSource, DMS, WINS and the Access Database
  • Supervise the implementation of process improvement across the Account Opening and/or Account Maintenance functions to streamline processes and reduce cycle times
  • Act as a project manager and champion initiatives supported by CSS
  • Ensure team responsibilities are properly organized, complied and documented for review by send site manager that can then be shared with audit and compliance as and when required
  • Supervise the identification of critical controls and supervise the weekly test, but not less than monthly
  • Develop and provide daily, weekly and monthly MIS including capacity and productivity measurements
  • Ensure all processes and procedures are up to date and SLA’s are being met on a daily/ monthly basis
  • Participate in implementing new processes to support the Business
  • Possess the ability to work in a high volume environment where deadlines are a must to satisfy clients
  • Ability to lead several small team, while being a team player with excellent problem solving and interpersonal skills
  • Excellent computer skills with superior attention to detail
  • Strong communication (verbal & written) skills
  • Ability to prioritize and organize effectively in a dynamic environment
  • Knowledge of bank and/or investment products would be desirable
  • Bachelor's degree with a MBA/CA preferred
  • 8-10 years of experience of which 5-6 years in Operational process management
  • Competence in Risk & Control
  • Strong interpersonal skills required for frequent multilevel interaction
  • Required to work in EST time zone
200

Usability Team Lead Resume Examples & Samples

  • Under minimal or limited direction provides medium to complex usability, evaluation and support to product marketing and development teams for applications/systems, web pages, graphics, and multimedia
  • Works with product teams to define user profiles for recruiting usability test participants,
  • Develops test scenarios and conducts proactive (User Centered Analysis and User Centered Design) and reactive (Usability) studies
  • Identify user experience problems through proven evaluation and testing techniques
  • Prepare and present final analysis and recommendation reports to customers, developers and/or marketing staff
  • Champion and educate others on the benefits of a user-centered design strategy
  • May assist in developing design concept, providing input on user design considerations
  • Promote Sabre’s common look and feel across all products
  • Contribute to the foundation of reliable and repeatable user experience and usability practices
  • Creates and maintains internal Human Factors web pages
  • Researches and documents usability best practices
  • Educates internal and external clients about specific usability services and needs
  • Performs usability activities at special events, such as quarterly usability/design meetings and World Usability Day
  • Mobile interface design guidelines and usability
  • Usability testing of the mobile interfaces
  • Usability testing tools like Morae, Silverback, UserZoom, and Optimal Workshop
201

Recon Team Lead-chicago Resume Examples & Samples

  • Works closely with other WLO staff members, NRS and various LOB Finance partners to resolve reconciliation issues and handle inquiries received
  • Typically provides mentoring, training and assistance to new and existing team members and is often responsible for coordinating and directing the activities of assigned team members
  • Performs department production functions as needed
  • Communicates and reinforces policies and procedures
  • Collaborates on procedure writing and/or team execution of implementing procedures
  • Conducts first-level research on production issues, and assists with escalations and team questions
  • Represents team/supervisor on internal and/or market calls
  • Provides ongoing feedback to supervisor on team members
  • Manages team's workflow and escalations in supervisor's absence
  • Oversees the ACBS (GL1 and GL3) End of Day Process
  • 2-3 years Accounting and Reconcilement experience preferred
  • Demonstrated leadership qualities
  • Innovative/Solution oriented
  • An understanding of Loan and Agency loan processing
  • Team player/Positive Attitude
  • System knowledge preferred: Loan IQ, ACBS, SAP/OIM, eServe, Firestar
  • Ability to work OT as required
202

QC Team Lead-biochem Resume Examples & Samples

  • 30-40%
  • 20-30%
  • 10-20%
  • Repetitive bending and reaching to setup and break-down equipment (if required by specific activity)
  • Ability to work around chemicals (if working around the laboratories)
  • Ability to wear personal protective equipment such as gloves, gowning, and respiratory protection in some cases
  • Ability to walk and stand for periods of time
203

Solutions Enablement Team File Test Lead Resume Examples & Samples

  • Performs Applciation and File testing functions
  • Provide monthly reports on FTT results
  • Participates in new Services Development and piloting
  • Works with Sales and field Analysts fro problem resolution
  • Works with SET FTT key stakeholders (Marketing and Sales) on as-needed basis
204

Team Manager Feature Management Resume Examples & Samples

  • Develop department strategy in cooperation with Senior Management and implement it
  • Provide input for the MTP and implement the MTP within its limits & boundaries
  • Set the department's goals in accordance with the objectives of the business unit
  • Manage the assigned budgets (personnel costs, training budget, etc.)
  • Be accountable for coaching, evaluation and professionalization of your team members
  • Coach the team and support individual development with as objective to achieve an in-depth professionalization of the team
  • Ensure the individual development of the team members, so that they can successfully fulfill their roles and processes
  • Stimulate teamwork and interactions between different FMT teams (within but also outside of your delivery center) but also with the DevOps & SysOps teams composing the release trains
  • Stimulate a culture of learning by doing (incremental)
  • Recruit and dismiss employees within the department
  • Conduct performance appraisals with the team and follow-up (administration, career management, performance management, etc.)
  • Make proposals about remuneration and inform Senior Management and HR
205

ITS Team Manager Tds-nsp Remote Buildparity Resume Examples & Samples

  • Design & implement a future proof web architecture for our customers and employees servicing them. As new applications will be incrementally brought live next to existing ones, a sound co-existence approach is required during these transition periods
  • Build a New Servicing Platform (NSP) that is scalable and modular, leveraging ING group standards and supporting both customers (direct banking) as well as employees (assisted banking). First focus is on building to parity customer journeys (Darwin Program) in order to be able to decommission current distribution platforms such as Home’Bank, Business Bank, Telelink and TPA/TPK
  • Deliver a new cross channel communication platform
  • Evolve our current front end security assets towards a smart security solution by carefully balancing strong security with user convenience. As current and future front end security assets are best positioned in one and the same unit, Front End Transformation will act as the IT custodian including maintenance of the current assets
  • Initiate and implement in an agile manner new front end applications to cover upcoming business needs that cannot be covered by our current assets
  • Set Up, enablement and management of near shore Agile / DevOps teams in close collaboration with ING Romania Management
  • Set Up, enablement and management of third party teams in a factory model
  • Resource management of your own team members
  • Software development & software delivery via continuous delivery
  • Operational management
  • Frequent traveling/visiting of the remote teams to maintain sound relations
  • Master's degree level or equivalent through experience
  • 4 to 7 years experienced as Team Manager
  • Extensive track record in managing remote team, whether it be near shore, off shore or third party teams
  • Strong delivery track record
  • Experienced in working in a complex environment
  • Good written and spoken knowledge of English. Dutch and French are considered an asset
206

Cbps-team Lead for Nonvoice Resume Examples & Samples

  • Knowledgeable in MS Office applications
  • Good work standards/diligent
  • High tolerance for stress/high energy level/analytical ability
  • Ability to make sound management decisions/effective time and stress management skills/ Self motivated and can work wih minimal supervision/flexible leadership style
  • Strategic management thinking/effective crisis management skills and adept in resolving conflicts
207

RMO Team Lead Resume Examples & Samples

  • Supports work across all functions to meet established service level goals on a consistent basis
  • Teaching
  • Feedback
  • Balancing Workflow
  • Ability to interact well with others in a team oriented environment
  • Proficiency in computer navigation skills
208

CPS Change Team Level Resume Examples & Samples

  • Conform to Advanced Product Quality Processes
  • Create corrective and preventative actions
  • Conformance to engineering standards
  • Conform to CPS principles and eliminate waste
  • Responsible for highlighting areas / processes for improvement
  • Document the improvement idea using the CI system
  • Adhere to & action HSE requirements
  • Ensure high standards of housekeeping within Inspection area
  • Previous experience in a clerical role
  • PC literate having knowledge of Microsoft Word, Excel, Powerpoint,
  • A good knowledge archiving documentation and filing systems
  • Ability to report / record to a high standard (Articulate)
  • Experience using QSI database
  • Experience using MFGPro (or similar database applications)
209

Team Lead-internal IT Resume Examples & Samples

  • Worked as a programmer, tester, IT technician, or similar
  • Led development projects or IT projects
  • An understanding of the role IT plays in a company, especially in a tech company
  • Worked in an official leadership capacity (hired and managed people, handled salary reviews etc)
  • Coached and mentored people in the past
  • An understanding of what people need to be successful at work (whether that’s feedback, training, new opportunities, a freedom to explore, etc.)
  • Strong self managing capabilities (managing time, recovering from stress, expressing and sharing feelings etc)
210

Rohq-fro-proofing Team Lead Resume Examples & Samples

  • Able to rapidly learn technical and business techniques and knowledge
  • Fosters good leadership skills
  • Graduate of a business course, preferably Accountancy
211

Consumer Contact Center Team Lead Resume Examples & Samples

  • Communicate & provide professional customer service for internal & external customers. Take calls regularly and/or when business needs dictate
  • Expert level knowledge of department processes & product knowledge to serve as the first line of support in resolving internal & external customer issues
  • Communicate & train employees on any updates or changes in policies & procedures. Provide direction to personnel within group for product, processing, & research issues or questions
  • Serves as liaison between management & front line agents & as primary contact for department & customers in Team Supervisor#s absence
  • Work closely with the department manager and team supervisor to accomplish departmental goals while suggesting new techniques to improve productivity
  • Assists management to complete, maintain, & update departmental procedures, productivity and quality reports, & daily employee statistics
  • Champions the peer mentoring program by serving as a #buddy# for new hires
  • Oversee daily workflow to ensure accurate & timely processing
  • Participate in quality monitoring observation & feedback sessions to provide agent feedback on calls
  • Develop coaching techniques & feedback for productivity, quality, & process effectiveness
  • Ambassador for current department while representing the call center in a positive fashion
  • Completes special projects & tasks as directed by manager
212

Private Lending Team Resume Examples & Samples

  • Advise clients and advisors on appropriate tailored mortgage solutions, drive the appropriate use of mortgage lending, identify and implement lending growth opportunities within an assigned region
  • Act as the primary liaison and resource for all parties involved in the residential mortgage lending process, including: Regional Lending Managers, Lending Specialists, Private Wealth Advisors, Ayco Account Managers, 3rd Party Vendors and GS Bank’s core operations team
  • Advise Private Wealth Management clients on available mortgage options including products, pricing and recommended deal structures. Gather information from clients using internal and external resources for the completion of the mortgage application process
  • Work closely with third party mortgage fulfillment partner to ensure the process is smooth for all clients
  • Overall responsibility for PWM & Ayco client mortgages within assigned territory. Client is defined as the ultimate borrower, as well as any GS stakeholder in the transaction, to include: Private Wealth Advisors, Ayco Account Managers, Investment Management Division Leadership and GS Bank Management
  • Accountable for client experience from initial contact to loan funding
  • Engage advisors within assigned region in the mortgage program
  • Gather initial information from advisor and provide indicative pricing and structure
  • Provide client account statements to third party provider on behalf of clients
  • Responsible for the early identification of complex transaction structures, such as: entity, trust, guarantor, co-op, unique property requirements, condensed time-frames, properties under construction, need for multiple co-borrowers
  • Function as primary GS liaison on all issues surfaced during loan process
  • Maintain a proactive role in ensuring all loan conditions are satisfied
  • 5+ years work experience in financial fields – primarily mortgage lending or servicing
  • Relevant work experience includes commercial banking and/or private banking roles related to jumbo residential mortgages
  • General understanding of estate planning techniques, entity structuring, and tax strategies
  • Strong command of mortgage underwriting guidelines
  • Well versed in high net worth cash flow & balance sheet analysis
  • BA required; MBA preferable
  • People/ project management skills
213

IT Team Manager Resume Examples & Samples

  • Resource planning for projects and time management, verifying task and project assignments are completed to ensure effective delivery
  • Assigned supervisory and leadership responsibility of IT associates to oversee design, implementation, and support of systems and applications
  • Partnering with peers, senior management, business units, and teams to align projects and tasks with business driven focus
  • Planning and Engineering of new Primary Data Center Transition
  • Engineering activity of all Cyber and Network Security platforms
  • LI-JH1
  • Or-
  • Experience with financial services or accounting systems
214

Outsourcing Due-diligence Team Lead Resume Examples & Samples

  • Monitoring capacity and ensuring balanced and optimal utilization of resources
  • Encouraging open communication between teams to enable sharing of best practices and local initiatives as well as ensuring a strong relationship with all internal clients and stakeholders
  • Ensuring all administrative tasks (holiday planning, working time, etc) are accomplished according to internal policies and legal requirements
  • Working closely with recruitment team in order to select the most suitable employees for their area, and ensure development of team according to performance tools, requirements and processes
  • Taking responsibility for ODP related activities along the end-2-end Outsourcing Due-Diligence Process
  • Contributing to further defining and refining processes
  • Taking the lead to implement all relevant changes within the ODP Krakow team
215

Advanced Adversary Team Lead Resume Examples & Samples

  • Perform cyber threat analysis, alerting, and reporting based on intelligence and information gathered from both internal and external sources
  • Conduct research using multiple data sources, performs analysis and disseminates findings to senior Citi leaders
  • Provide expert level understanding of Advanced Persistent Threat (APT) actors, their motivations, skillsets, toolsets and intent
  • Operate under the mode of thinking that a network is always in a state of compromise in order to detect persistent activity that is not otherwise detected by existing process, procedure and technology
  • Lead a team that can perform deep inspection of both current and previous environmental indicators for indications of persistent attacker presence
  • Hunt down and respond to targeted threats and intrusions
  • Oversee the preparation of written reports and give presentations to internal and external customers
  • Enumerate adversary’s tradecraft to address asymmetrical capabilities and enhance Citi’s cyber tradecraft
  • Liaison with external partners to build greater situational awareness for the Cyber Security Fusion Center and its partners
  • 8-10 years of experience and expertise in the following areas
  • Leading teams or groups that have conducted forensic analysis, threat intelligence, adversary hunting, anomaly detection and analysis, and the discovery of previously undiscovered cyber threats or attacks
  • Network protocols and operating system structures and hierarchy
  • Analyzing IDS/IPS, logs, forensic and other common industry tools
  • Network-based and system-level attacks and mitigation methods
  • Analyzing and triage malware use static/dynamic techniques, including investigations of botnet and rootkit behavior
216

IMD, PWM, Global Management Team, VP Resume Examples & Samples

  • Define and lead projects related to PWM
  • Facilitate and manage cross-functional efforts on a variety of strategic initiatives and special projects related to business
  • Work closely with regional management teams and federation teams supporting the PWM business in the US, EMEA, Asia and
  • Minimum of 5 years work experience in the Financial Services sector
  • Strong analytical skills and exceptional attention to detail
  • Ability to work under pressure and to deliver under tight deadlines
  • Ability to analyze complex issues and to manage them through conclusion
  • Strong teamwork skills and ability to work with colleagues in different regions of the world
  • Excellent verbal and written communication and interpersonal skills
  • Self-motivated and confident when dealing with people from all areas of the firm
  • Strong organizational skills and ability to work independently
217

Cib-mo Cem-team Lead-mumbai Resume Examples & Samples

  • Investigating trade break queries raised by Operations, analyzing trade booking /recaps, amending trades in risk management & working with Front Office to assess PNL impact
  • Performing various control functions to ensure trade values in risk management are in sync with Risk, PNL & downstream applications
  • Review key metrics to measure controls, workflow capacity, system & team efficiency
  • Generate efficiencies by reviewing existing processes, improving STP & increasing capacity
  • Strong product knowledge; thorough understanding of the end to end transaction cycle for Credit derivative products
  • Strong communications skills both verbal and written
  • Analytical mindset and high attention to detail
  • Ability to multi-task effectively to met tight dead lines
218

Processing Team Lead Resume Examples & Samples

  • Supervises and supports a processing team of 8 to 12 processors
  • Manages the active loan pipeline by having weekly status calls, providing daily closing projections to Management and managing the loan closing calendar
  • Manages file quality coming from the Loan Officers as well as the loans going into Underwriting and Closing
  • Supports the field by being available to answer basic underwriting questions and scenarios and manages feedback from the Underwriting and closing group
  • Provides feedback to the branch’s loan officers on file structure, quality, and potential issues
  • Performs related duties as assigned by supervisor
  • Must have five (5) to seven (7) years’ experience processing loans
  • Must have Lead or Supervisory experience
  • Proficient with MS Office
  • Must work well with people
  • Requires excellent verbal and written communication skills
  • Requires organization and the ability to manage multiple tasks
219

Rates Developer Team Lead-VP Resume Examples & Samples

  • Responsible for the full development life cycle (requirements, development, testing, deployment and support)
  • Hands on development and support of a range of systems covering a range of different technologies
  • Direct interaction with many different users in the Tokyo, Singapore, Sydney and Hong Kong offices ranging from Front office, to Middle office to technology
  • Working with the global technology team to ensure that systems remain in-sync and global in nature
  • Working on the next generation of applications whilst making sure the existing stack is stable
220

Team Lead-employee Pre-screening Team Resume Examples & Samples

  • Overseeing day to day operations of the Employee Rescreening Case Management Team which includes
  • Minimum of 6 years experience in Human Resources, preferably working in a HRBP/HR generalist or Team Leader position. Project management experience is preferred
  • Demonstrated ability to provide HR consultation to managers and employees on (some or all of) issues regarding employee relations, policies, and code of conduct
  • Ability to manage confidential information and data; strong understanding of the sensitivity involved in the work
  • Exceptional judgment; ability to assess situations and react quickly in a fast-paced environment
  • Pragmatic problem solver who is able to develop succinct recommendations and implementation plans
  • Excellent communication and interpersonal skills; ability to work collaboratively and develop strong working partnerships with HR colleagues at all levels
  • Reliable, organized and strong project management skills
  • Proficient in Word, PowerPoint; experience working with Business Objects and PeopleSoft systems are a plus
  • Proficient in Excel (pivot tables, v-lookups, filters, basic formulas)
  • Demonstrated ability to communicate effectively to multiple levels of management both in writing and orally
  • Ability to analyze data, evaluate detail and draw appropriate conclusions
  • Time management and prioritization skills
  • Ability to manage through a changing business landscape
  • Ability to focus on key issues and drive initiatives to conclusion
  • Ability to build relationships & foster partnerships across multiple disciplines
  • Strategic thinker, results oriented, and self motivated
221

Head of Central Expense Team Resume Examples & Samples

  • Liaise with the head of support and control to determine, agree & implement
  • Assist in the assessment of proposed new business, prepare for new clients and new
  • Ensure all NAV errors and breaches related to expenses are reported according to
  • Desirable to have in depth Fund Accounting experience, preferably with experience
  • Knowledge of expense calculation and fund administration
  • Comprehensive working knowledge of all aspects of the NAV calculation process
  • Proficiency in using MS Visio, Outlook, SharePoint, Excel, Word and SunGard’s
222

OSS Team Lead Resume Examples & Samples

  • Act as a liaison between OSS and end users supported by the local OSS team to ensure effective communications flow on matters related to end user support
  • Work independently and or lead projects as assigned. Assess the special needs of local area offices and engagements, and respond appropriately
  • Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction. Provide team oversight to ensure support metrics and key performance indicators are achieved
  • Participate with and provide technical consultation to senior IT management as requested
  • Decision making responsibilities include the prioritization of work for an OSS team, and determining approaches to addressing service delivery concerns
  • An understanding of the Firm’s business and organizational structure
  • Ability to work effectively with all levels of end users and IT personnel
  • At least 4 years in leading teams and staff, or equivalent management experience
  • Approximately 6 -10 years of management experience in support of IT products
223

Consumer Contact Center Team Lead Resume Examples & Samples

  • Minimum of 6 months of internal contact center experience
  • Exhibits strong business acumen
  • Fosters partnership between call center departments & other internal customers
  • Ability to adapt & prioritize in a rapidly changing, fast paced environment
  • Ability to solve complex problems
  • Strong written & oral communication skills required
  • Demonstrated high level of initiative in work
  • Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook
224

Team Lead-market Resume Examples & Samples

  • Direct and monitor all sales and operational activities of assigned market stores. Process involves travel to assigned stores throughout the assigned market
  • Deliver profitable store sales of the assigned market measured by our Top 3 Results
  • New stores: attainment of plan sales goal
  • Existing stores: comp store sales growth
  • Positive comp store contribution (year-on-year improvement)
  • Ensure all stores deliver a simple, fun, and in-style fashion experience to every Target Guest
  • Model the building of brand awareness by attracting new guests from the host to optical
  • Be able to demonstrate an eye for fashion mentality with all Team Members while role-modeling a current sense of personal style
  • Ability to motivate, influence and inspire Teams in creating a personalized Fashion experience for each Guest on every visit by uncovering their personal style and matching to products available in the store
  • Meet regularly with Optical Team Leaders to discuss performance and collaborate on strategies to build the retail business
  • Demonstrate entrepreneurial leadership practices and a problem-solving mindset; seek business opportunities from everyday experiences and provide efficient and timely feedback
  • Create an environment that encourages entrepreneurial leadership for managers, and associates; provide challenging assignments and opportunities for management development
  • Manage payroll cost effectively, in accordance with Company standards
  • Exemplifies Target Optical vision, mission and values; celebrates wins; models the way
225

Gdm-sis-global Experience Team Resume Examples & Samples

  • Design and development - MIS and Business reporting (BAU and Ad hoc), business analysis, other data requirements (Code, Test and Execute) and assist with simple analytics requirements
  • Work closely with partners across business units to understand project requirements, timely delivery and partner communication with 100% accuracy and solving business problems
  • Develop consistency across reports and develop meaningful dashboards and publish them
  • Data driven solutions and working on critical initiatives
  • Identify opportunities to drive data analytics solutions
  • Fresher having studied Information Management, Computer Science, Database, Business Analytics as part of their academics can apply
  • Candidates with 6 months -2 years of relevant work experience in MIS / Reporting / Data analytics within Banking / Financial Services / Analytics Industry
  • Data manipulation , extraction of data from huge / complex databases using SAS / SQL is required (SAS, SQL hands-on experience is desirable, though not mandatory)
  • Design & development of complex reports, design of dashboards, etc. is required
  • Strong analytical aptitude and logical reasoning ability
  • Hands-on knowledge – SAS( Base and Advanced), MS SQL Server, UNIX, (SAS, SQL hands-on experience is desirable, though not mandatory)
  • Excel, VBA and report automation skills (desirable, though not mandatory)
  • Good communication skills is mandatory
226

Default Team Lead Resume Examples & Samples

  • Manages Daily, Weekly, Bi-Weekly, and Monthly reporting as assigned
  • Develops and maintains good business relationships with internal and external vendors and customers. Responds to and assists team with investigating and responding to miscellaneous correspondence. Assists in managing aspects of vendor management forunitassigned vendors including but not limited to conducting monthly conference calls, monitoring & reporting qulity of work and completion times which are based off of SLA's for each vendor
  • Serve as back-up to the supervisor for meetings or as assigned in their absence
  • Ability to multi-task and be flexible
  • Demonstrated ability to influence and negotiate with internal and external contacts
  • Familiarity with collection and lending practices and servicing requirements on mortgages
227

Team Lead, Anti Money Laundering Resume Examples & Samples

  • Bachelor’s degree preferably in focal areas of finance, economics, or an accounting related field
  • Direct experience in AML role or equivalent preferred
  • Subject matter expertise in AML and risk control in the context of broader disciplines such as Criminal Justice, Homeland Security, Intelligence Operations and practical application
  • Knowledge of AML Banking Compliance, including transaction monitoring and banking product risk
  • Knowledge of banking industry AML best practices
  • Knowledge of AML gaps
  • Knowledge of credit analysis, credit management or treasury management
  • Ability to manage a team in a regulatory and production environment
  • Ability to independently prioritize and to proactively manage multiple responsibilities in a fast-paced environment
  • Ability to work with high-level security access in a professional and ethical manner
  • Ability to review, access, and provide detailed information daily and adjust as needed to ensure consistent, excellent service
  • Independent Thinking
  • Interpersonal skills used in a demanding team environment and for internal client interaction
  • Business Acumen, financial literacy and understanding of business trends
  • Business writing skill
228

Team Co-ordinator Resume Examples & Samples

  • Managing costs and sales data using Excel
  • Allocating costs to the correct cost centres
  • Liaising with clients across the Professional Products Division (salon owners, pharmacy clients and other retailers)
  • Booking all travel and accommodation
  • Managing the expenses of the management team
  • Raising purchase orders (using SAP)
  • Purchasing training and education material
229

Ad Server Team Lead Resume Examples & Samples

  • 3+ years’ experience as a team leader - A must
  • Extensive hands on experience with Java, Spring - A must
  • Excellent knowledge of HTML, CSS and JavaScript – An advantage
  • B.Sc.\B.A. in computer science – A must
230

Sensory Team Lead Resume Examples & Samples

  • Lead the Sensory team in the execution of Beverage and Seasoning Sensory QC programs
  • Become proficient in the sensory evaluation of ingredient, in process and finished products and work with the team on the organisation and running of sensory panels
  • Monitor panel performance, feedback and training of panelists
  • Interact with operations on all queries related to the area of testing and product performance
  • Analyse data and trend sensory results and provide monthly reports to all sites
  • Work with team in troubleshooting sensory issues that may arise with ingredients and process samples
  • Participate in the sensory lab global proficiency program
  • Complete monthly Quality system KPI reports for the sensory lab
  • Recruitment of new panelists as needed
  • In-plant Sensory Training
  • Update sensory training documents and materials as required
  • Provide input on sensory methodologies and analysis of results
  • A key requirement of the role is that you must adhere to all Health & Safety requirements
  • Degree/Diploma in Sensory or Consumer Science
  • 3-5 years sensory experience preferably in the food industry
  • Knowledge of descriptive analysis (Spectrum, QDA, etc.) methodologies
  • Knowledge of data collection software FIZZ
  • Strong computer skills (Word, Excel. Power point)
  • Excellent writing, presentation and communication skills for delivery of sensory training
  • Good organizational, time-management and teamwork skills
  • Self-starter, proactive in delivering results and a good organizer
231

Warranty Team Lead Resume Examples & Samples

  • Supervision of Warranty team including training on new products/systems
  • Priority task setting for the Warranty Department efficiently to achieve customer satisfaction
  • Handling the warranty claims process, ensure parts order replenishment for warranty claims
  • Responsible for maintenance warranty records, follow and support improvement of warranty costs
  • Lead Failure Analysis investigations of both new and sustained product returns
  • Responsible for escalating quality issues to senior management and the appropriate experts within the company
  • Set high goals for team, build robust development plans and take
  • Exceptional oral and written communication skills are critical for this position
  • Work independently in a fast paced environment without requiring immediate supervision
  • Gather problem descriptions, log files, configuration data, and analyse them in order to determine root cause of problems and finding solutions
  • Working with the whole support team to maintain knowledge base
  • Responsible for all aspects of Warranty
  • Prepare detailed Inspection and Test Reports
  • Ability to work independently, think analytically, and apply methodical, problem solving skills required
  • Ability to influence others and build effective working relationships both internally and externally at various organisational levels
  • Develop inspection procedures and best methods for performing inspection
  • Deliver on all KPI/SLA's related to the Warranty Team including but not limited to Service Level objectives
  • Working knowledge/functional competence required in products and manufacturing processes
  • Work on any new ad hoc projects assigned by senior managers
  • Maintaining compliance with ISO9000:2008 Quality Management System
  • Warranty / Engineering Background
  • CCTV support systems desirable
  • The candidate must have strong technical / IT skills
  • The ability to write and execute test place
  • Quick learner with the ability to become effective in a short time frame
  • Excellent Written and Oral Communication Skills for reporting
  • Very good time management skills and ability to work under time pressure
232

Student for License & Entitlement Management Team Resume Examples & Samples

  • Business controls compliance testing
  • Documentation clean up and mapping
  • Maintain internal team documents as well as external partner agreements
  • Migration of documents
  • Teamrooms restructuring and community/wiki transfer/built up
  • And other admin tasks
  • Pre-University qualification
  • Basic knowledge in Administration Customer Handling MS Ofiice Xcel Working Independent Presentation Drive things to Closure
  • English: Intermediate
233

Team Lead w Resume Examples & Samples

  • Manage day to day workloads for the team
  • Customer facing position that requires solid communication skills – both written and verbal
  • Must have Design, Develop and Implement (DDI) experience and is able to manage through the standard system development life cycle stages
  • Possess a technical background encompassing Web based JAVA technology and Oracle PL/SQL
  • Leads solution development and implementation activities
  • Support Systems Manager with other duties as assigned
  • Must possess at least five (5) years' experience in a Team Lead role
  • Must have at least five (5) years of experience in DDI of large applications using Object Oriented technologies, Java and Struts .0, databases like Oracle, SQL Developer and configuration management tools like CVS, Maven
  • Minimum of three (3) years of experience in XML and SOAP web services
  • Minimum of two (2) years of experience in PL/SQL, experience using Hibernate and using Spring framework for batch jobs
  • Should possess a strong knowledge of different IDE tools like Eclipse, Enterpriser Service Bus (ESB) architecture and JQuery
  • Medicaid Eligibility Determination System experience desired
  • Candidates with Medicaid Recipient experiences may be considered
  • Must be available for any urgent work related issue (rare) outside of the typical work schedule (Monday-Friday)
  • Must be currently eligible to work for any employer in the United States
  • Must consent to and successfully clear all required pre-employment screenings
234

Online Service Center Team Lead Resume Examples & Samples

  • Supervise day-to-day work of Support Analysts, manage employee workload and distribute work accordingly
  • Manage employee schedule
  • Evaluate team members’ performance
  • Ensures that staff is trained to deliver a high standard of customer service
  • Monitors support queues and prioritizes tickets according to guidelines set by the SLA
  • Ensures constant monitoring of the network infrastructure and online services
  • Manage escalations from internal customers
  • Monitors the quality of work and applies corrective measures
  • Address ongoing incidents, in coordination with GNS Management
  • Identifies potential problems
  • Identify recruitment needs and participate in the recruitment process
  • 3 years of experience managing a team of 4+ employees
  • Ability to make decisions quickly
  • Excellent coaching abilities and leadership skills
  • Excellent interpersonal communication skills
  • Ability to work in a multicultural environment and collaborate with colleagues and stakeholders from other regions
  • Ability to make complex information accessible
  • Excellent communication skills in French and English (spoken and written)
235

Team Lead, KYC Refresh Resume Examples & Samples

  • Lead a team of KYC Refresh Analysts to manage the Global KYC refresh process by undertaking QA reviews of files completed by external vendor sources and KYC teams
  • Manage vendor sources and analysts to ensure that timelines for reviews are met and the run rate for the remediation is maintained for timely completion
  • Monitor quality of KYC files completed by internal and external sources to ensure compliance with regional KYC requirements and escalate to management if deficiencies in documentation quality or processing is observed
  • Work with regional KYC Managers to complete complex and sensitive client files
  • Train internal and external resources on regional KYC requirements and GCDS processes and applications
  • Document KYC Refresh processes and incorporate policy requirement changes as they are made
  • Work with regional Compliance teams to raise commonly encountered issues, completion of high risk reviews and obtain consensus to streamline requirements globally
  • Track and Report status updates to key stakeholders including GCDS Management, Compliance and Front Office
  • Track documentation that cannot be obtained via internal or public sources and escalate to Front Office for outreach to clients
  • Work with Data Quality and Account Management teams to align refresh population with Dormant Account review and closure process
  • Manage expectations by reporting refresh client breakdown and possible outreach to clients so that Front Office is aware of tasks in the pipeline
  • Knowledge of US, UK, CA and APAC laws and regulations related to KYC, AML, TF, ES and Customer Categorisation; and
  • Previous experience of working in Capital Markets Client On Boarding /AML Teams and with RBC CM applications including Goldtier, CDR and CCMS
  • Advanced data manipulation and reporting skills using Excel and Sharepoint
236

Team Co-ordinator Resume Examples & Samples

  • Coordinating the questions, responses and data for the Australian Taxation Office (ATO) as part of our ongoing review
  • Liaising with various business units and other areas within FMG to log enquiries and collate responses
  • Track ATO enquiries and monitor the status of responses
  • Coordinate the tax return amendment process along with lodgement of amendments
  • Track tax rulings lodged globally
  • Track global revenue authority queries and status
  • Document management Assistance with preparation of PowerPoint presentations, formatting documents, agendas etc. for the team
  • Assisting with organising external meetings for the team; and
  • Experience within a busy administrative role
  • Strong computer skills in MS Word, MS Excel, MS PowerPoint and MS Outlook
  • Document management skills
  • Confidence in dealing with senior executives and managing tight timeframes; and
237

WFA Team Lead Resume Examples & Samples

  • Work process team lead for WFA Specialists in delivery of WFA business processes and technology solutions for multiple functional groups within TCCC. Provides consulting and responds to complex inquiries from SBP's, HR, and global WFA associates regarding HR data, plans, programs, and processes in accordance with Company policy. Monitors and audits SF.com cases to ensure accurate metrics for on-demand work
  • Sustain the Manage Orgs and Positions, PDL, Global Mobility, Employee Data Management, Data Components of New Hire, Separation and Retirement processes for TCCC
  • Ensure successful completion of the Org Management, Personnel Admin, Global Mobility and Cross Payroll Transfer processes
  • Coordinate work efforts with the following workstreams: Payroll/Benefits , Enabling Functions, Finance, Travel Management, Compensation, Annual Rewards
  • Serve as Tier 2 escalation contact for problem solving and issue resolution for relevant employee populations
  • Ensures maintenance of global WFA processes and tools, partnering with global WFA teams
  • Cross System Moves
  • Provide team / work leadership for WFA Analysts and WFA Specialists
  • Provide on-boarding and training to new and less experienced team members
  • Manage and Coordinate Work Assignments
  • Manage Projects – Global scope
  • 5 to 7 years’ experience in SAP HRIS environment for an international organization
238

Consumer Asset Team Lead Resume Examples & Samples

  • Implements departmental policies and operating procedures to ensure maximum customer service and appropriate control. a. Develops and implements sound operating procedures which are consistent with overall bank policies and operating objectives in order to maximize customer satisfaction and bank profit. b. Oversees the accurate and efficient processing of customer activities. c. Provides product training for front line staff. d. Assists in the prompt, efficient resolution to customer problems and/or inquiries. e. Participates in annual budget planning process
  • Directs and manages operations staff to achieve established department goals. a. Responsible for activities of employees in the operations b. Makes authoritative recommendations regarding selections of new employees, salary increases, promotions, transfers, disciplinary actions, and terminations. Maintains documentation for recommendations and actions taken. c. Sets performance standards, gives clear direction, delegates and schedules work. d. Monitors performance, gives on-going performance feedback and conducts effective performance appraisals. e. Trains, coaches, counsels, and provides general direction and guidance to direct reports. f. Schedules staff to ensure proper customer service coverage. g. Develop and manage annual budgets and staffing plans to achieve the above in an efficient and cost-effective manner
  • Ensures compliance with all applicable regulations and policies relating to bank operations. a. Ensures compliance with all federal and state banking regulations and local legal obligations such as tax levies, court appearances, and garnishments. b. Develops and maintains record retention policy to ensure compliance with state and federal regulations. c. Works with auditors and examiners during examinations, audits, and reviews
  • Well-developed management, communications, organizational, customer service and decision-making skills
  • Strong knowledge of regulations impacting area of responsibility
  • Proven ability to respond quickly as required by changing circumstances
239

Team Lead-reorganization Resume Examples & Samples

  • Expert understanding of how department processing can impact clients, and other areas in the firm
  • Supports and promotes firm and department initiatives setting clear goals and expectations for the workgroup
  • Works effectively with situations involving uncertainty or lack of information and responds flexibly to changes by using prior knowledge and experiences
  • Performing double-checks on processed voluntary and mandatory corporate actions including approving corporate action announcements sent to internal and external clients, approving corporate action instructions sent to depositories, and reviewing accuracy of postings to client accounts
  • Assists team members in answering escalated inquiries regarding all mandatory and/or voluntary offers, providing direction to team member in resolving errors promptly
  • Contribute ideas and recommendations to improve department process efficiencies and mitigate risk
  • Back up for department team lead and NY reorg liaison roles when necessary
  • Assist with other projects and activities as assigned by supervisor or manager
  • Minimum of one year experience processing corporate actions
  • Ability to effectively lead, train and provide work direction to others
  • Strong attention to detail, with a zero tolerance for clerical errors
  • Effective problem solving, analytical and resolution skills
  • Experience using advanced Microsoft Office techniques (Excel, Outlook, Word) is required
  • Knowledge of firm, federal and exchange regulations
  • Willingness and ability to obtain applicable operations securities licenses
240

AP Team Lead Resume Examples & Samples

  • Management & development of a team of experienced AP Specialists
  • Key contact point for AP automation projects and process improvements
  • Providing training procedures and training for new AP team members
  • Providing AP Metrics information to Management
  • Review & approval of AP Balance Sheet Reconciliations
  • Liaise with internal and external business partners and key stakeholder management
  • Participate in system testing when required
  • 5+ years' experience within a high volume AP/PTP position within an SSC/multinational environment
  • 2+ years' experience as an AP/PTP team lead or supervisor within an SSC/multinational environment
  • Hands on working knowledge of a large ERP system as well as Microsoft Excel
  • Strong communication and prioritisation skills
241

KYC QC Team Manager Resume Examples & Samples

  • Performs the day to day management of a team of QC Analysts, including coaching and providing ongoing performance feedback
  • Manages daily production and quality, ensuring reviews are conducted within stated SLA’s for each process and quality is met while adhering to policy and procedure
  • Ensures adherence to audit and compliance requirements
  • Drives process improvements and implements process changes as necessary
  • 5-7 years of experience in AML Compliance, Fraud, KYC or Operational Risk
  • 5+ years of management experience; demonstrated ability to develop, manage, and motivate teams
  • Background in banking, specifically Business, Consumer Banking or Commercial Banking experience
  • Proven leader of process and organizational change
  • Experience with external regulatory exams
  • Strong leadership, communication, and presentation skills
  • Excellent problem solver; decisive
242

MSL Team Lead GI / IM Resume Examples & Samples

  • 50% Develop and lead the Field Medical Team
  • Define MSL activity plans
  • Serves as MSL interface with the GI/IM Business Unit
  • In collaboration with the Head of Medical Affairs, GI/IM, define the field support (headcount, capabilities and budget) required to provide medical and scientific support to key external customers in disease areas of focus
  • Coordinate with the Head of Medical Affairs, GI/IM, Human Resources / Talent Management to recruit, develop, and retain the US field medical team
  • Define and develop required team competencies
  • Supervise activities of the Field medical team and actively manage allocation and budgets to ensure quality and timely delivery against plans and in-year medical plans
  • Monitor team performance in terms of goals and delivery against plan and identify areas for development; coach, mentor and provide actionable, documented feedback and assessments to team members
  • Collaborate with Head of Medical Affairs, GI/IM and Global Medical Training to define, develop and deliver skills and scientific training
  • Act as a company representative with external scientific leaders, policy makers, patient advocacy groups, managed care organizations, and/or regulatory authorities; establish and/or enhance appropriate strategic partnerships with key academic institutions and KOLs in areas of scientific interest
243

Stage / Global FIM Transformation Team Resume Examples & Samples

  • Establish regulatory compliance of end-clients (including document management)
  • Various activities within the transformation efforts
  • Manage client shifts to WM/PK Markets
  • Clean-up activities
244

WLO IM UAT Team Lead-bangalore Resume Examples & Samples

  • Organize and facilitate meetings with technology, operations and/or the business to confirm test plan, coming due events and create/update test calendar
  • Attend design reviews, requirements sessions, core team meetings and/or technical team meetings, as appropriate
  • Understand business requirements and operation’s process/procedures in order to guide development of effective UAT deliverables that fully test impacted business/operational groups
  • Develop UAT participant’s guide/procedures and ensure testers have appropriate user access to testing systems/regions and training to successfully execute test scripts
  • Manage tracking and resolution of defects along with the reporting of UAT execution results
  • Partner with WLO and/or LOB Training Coordinators and Communications to ensure end to end operating model procedures are defined, tested and communicated to WLO
  • Perform/Coordinate post implementation validation and signoff
  • Must be an excellent team player, strong team leader, and able to work effectively in a fast paced environment
  • Strong research, investigation and evaluation skills
  • Ability to concurrently manage multiple efforts with competing timeframes and resources
  • Ability to consult with others in the process (strong networking skills)
  • Ability to effectively and seamlessly work with others in multiple geographic locations
  • Ability to anticipate and understand issues, and escalate appropriately for timely resolution
  • Experience in developing test scripts/cases
245

Team Lead-mcc Resume Examples & Samples

  • Support direct supervisor and management team in driving superior service with every interaction
  • Assist with providing phone agents coaching and feedback
  • Assist phone agents with questions and handling escalations
  • Help members with digital services that may require troubleshooting and research (online banking, mobile banking, and bill payment)
  • Identify needs and offer products and services that improve the financial well-being of our members
  • Have strong customer service skills
  • Be proficient on PC, MS Office Products, and Email systems
246

Am-statement Corrections & Quality Team Manager Resume Examples & Samples

  • Lead a team responsible for rendering and content of all Private Bank client statements
  • Responsible for coordinating responses and explanation for all issues related to statements
  • Administer performance appraisals and provide positive and constructive feedback on an ongoing basis to staff members
  • Work with various business groups to define statement requirements for new product offerings
  • Act as the escalation point for sensitive client issues, which involves working with the Front Office to resolve questions, investigate issues and develop a satisfactory response to the client's concerns
  • Act as oversight for all aspects of the statement corrections process: Coding accounts in OMNI to be held for correction, updating tracking database, reviewing corrected statements for accuracy, and releasing to client appropriately
  • Perform regular control reviews to ensure compliance with auditing, risk and regulatory requirements and standards
  • Partner with the business and product groups to capture and categorize client issues and proposed enhancements to client statements, define the technology requirements, and submit to the project team
  • Lead projects to enhance the current process, which includes coordination of testing and implementation of any changes that impact the statement engine
  • Represent the Statements Team as a Subject Matter Expert on any projects that may impact the Statements space
  • Work with Technology and Operations partners to understand functionality of OMNI and appropriate postings for securities; understand how this translates to the statement
  • Vendor management and issue resolution related to printing and delivery of statements
  • Anticipate challenges and implement solutions in order to manage the expectations of the internal business partners for a positive client experience
  • Excellent leadership and coaching skills
  • Highly motivated with ability to work independently and in a team environment
  • Ability to work in a deadline driven environment and prioritize tasks appropriately
  • Ability to develop & maintain relationships with business partners
  • Ability to take ownership of issues and see them through to completion
  • Commitment to quality and control
  • Ability to think creatively and recommend / implement process improvements
  • Strong organizational skills to successfully manage multiple tasks at one time
  • Strong background in use of computer systems (PC and Mainframe)
  • A.S/ B.S. degree or equivalent work experience
  • In-depth knowledge of financial products with a thorough understanding of the attributes of all investment products, as well as related calculations
  • In-depth knowledge of the accounting for financial instruments, including derivatives and multi-currency instruments
  • Knowledge of Private Bank products/Services
247

Gsam-global Management Team Resume Examples & Samples

  • Bachelor’s degree and strong academic background required
  • Minimum of two years’ work experience in financial services preferred
  • Basic knowledge of, and passion for, the asset management business and capital markets
  • Highly organized with exceptional attention to detail and excellent follow-through
  • Positive attitude and strong work ethic
  • Strong interpersonal skills: Ability to build trust and confidence of colleagues, strengthen relationships through ongoing dialog and interactions, and collaborate well with others
  • Ability to work well in a fast-paced team environment
  • Strong skills in MS Office (Excel, PowerPoint and Word)
  • Series 7, 63 and 3 required, or obtained within 3 months of joining
248

Manager Deployment Efficiency Team Resume Examples & Samples

  • Manages day to day activities of NVDE Procurement Service Desk (PSD) which acts as a high volume project coordination team to ensure that hardware, software and associated equipment is requested, approved, delivered and received by project deadlines
  • Oversees day to day activities of NVDE Planning & Allocation which remotely monitors and manages NVDE's inventory for all projects in Deployment.This includes managing the aged inventory, borrow & backfill and seed stock processes for major NVDE infrastructure projects
  • Actively manages process initiative roadmaps and priorities to completion
  • Targets and achieves measurable business results in Quality, Velocity, Predictability and Efficiency as a result of driving process initiatives-Achieves a measurably positive ROI for the team.Uses Lean methodology as primary tool
  • Creates and maintains a system of metrics and reporting standards by which to measure and report the real-time results of workflow and practical application of relevant standards
  • Analyzes results of metrics and reports to determine effective work processes and standards and identify flaws. Recommends solutions to work process and standards flaws
  • Maintains knowledge of emerging technologies and procedures. Acts as a key stakeholder in strategic decisions around products, platforms, and technologies
  • Directs the daily and overall performance of department projects. Delegates responsibilities when necessary
  • Ensures projects are completed on time and in adherence to the given budget and in accordance to company standards
  • Owns day to day management of FTE and contractor workload at a tactical level to improve productivity and quality of output. Acts as a resource for technical and workflow issues
  • Works with management and customers to set expectations, achieve deadlines, formulate priorities and strategies for the work
  • Identifies and implements opportunities to make other employees jobs easier by removing confusion about how, when and why to do something that moves work through our organization
  • Mentors, recruits, and guides staff, ensuring access to ongoing training programs, policies, operational procedures and guiding them in building their technical and communications skills
  • Bachelor's Degree or Equivalent
  • Field of Study Engineering
  • Years' Experience Generally requires 6-9 years related experience
  • Background and/or knowledge in process engineering, operations and procurement is specifically desired
  • Experience developing the strategies for continuous improvements
249

Transmission Optimization Team Lead Resume Examples & Samples

  • Infrastructure Capacity, performance Analysis & solution definition
  • Capacity & performance Improvement
  • End-user Quality of Service Optimization
  • Delivery of Transmission Network Optimization including Microwave, Long haul, VSAT and Fibre as applicable and deliver BoQs
  • Support RAN and core teams for identification, augmentation and optimization of north and south bound interfaces (eg, Iub, Nb, A-bis, Ater, A, PoI etc)
  • Delivery of DCN, Sync and NTP performance audit
  • Handshake of inputs with customer and identify and flag gaps from transport perspective to ensure a resilient transport layer
  • Verify and review the NCP
  • Ensure smooth interworking with 3GPP nodes in the existing network
  • Customer interface for all Transmission performance activities at the OPCO
  • Ensure smooth interworking with RAN, BSS and PBN network components
  • Ensure transmission services delivery and periodic audits as captured in the work level agreement
  • Monthly Transmission reconciliation sign-off
  • Flag capacity deviations and track progress of actions required from the client to Optimization Lead
  • Flag Passive issues impacting link performance and outages and track progress
  • Identify and flag operational issues and preventive maintenance that is impacting transmission network performance
  • Perform Feasibility and impact Analysis on the products to be launched in the market by customer
  • Responsible for supporting the customer in regulatory audits and spectrum requests
  • Work with the central design, optimization and program management teams in matters of BoQ review, KPI Review and Governance
  • Ensure optimum performance of the newly integrated links and expansions via the set acceptance process
  • Expert knowledge of Transmission network topology, design, DCN and operations
  • Good Knowledge of IP network, HRAN and interfaces and troubleshooting
  • Good knowledge of Synchronization protocols and implementation of the same in networks
  • At least 7 years of experience in a similar role
  • Good knowledge of 2G/3G and LTE Transmission planning and aggregation requirements
  • Systems –OSS and NMS systems and in case of MS of other vendor equipment/network, specific in depth knowledge is required in the same
  • Knowledge of Offshoring Model
  • Good command of English language
  • Able to work and co-ordinate between teams, which are remotely located
  • Should be able to travel for meetings and discussions if required
  • Bachelor’s Degree Telecommunications
  • LI-MA1
250

Team Lead-exempt Resume Examples & Samples

  • Be an excellent troubleshooter and problem-solver
  • Strong web/mobile application development portfolio that demonstrates your application development experience using HTML, CSS, and JavaScript
  • Ability and desire to learn and work with new languages and technologies as needed
  • Heavy JavaScript experience. You have to know how to write it, diagnose problems with it, get around limitations with it, make it more efficient, optimize it and do things with it that push its capability to the limit
  • Agile/Scrum development evangelist