Support & Admin Resume Samples

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MW
M Willms
Mac
Willms
468 Elsie Square
San Francisco
CA
+1 (555) 129 6546
468 Elsie Square
San Francisco
CA
Phone
p +1 (555) 129 6546
Experience Experience
03/2015 present
Los Angeles, CA
F-operations Support Admin
Los Angeles, CA
F-operations Support Admin
03/2015 present
Los Angeles, CA
F-operations Support Admin
03/2015 present
  • Interpreting and disseminating inspection results and recommends action to correct deficiencies and improve performance
  • Scheduling maintenance jobs, helps establish work priorities, and monitors completion times
  • Developing exercise objectives and scenario events list. Debriefs exercise participants and publishes written reports
  • Using automated system to schedule and monitor maintenance activities' workload
  • Developing operational training plans and evaluates effectiveness of training programs
  • Determining maintenance capabilities to aid in developing operational schedules
  • Developing operational plans and organizes operational programs
05/2008 12/2014
Chicago, IL
Application Support Admin
Chicago, IL
Application Support Admin
05/2008 12/2014
Chicago, IL
Application Support Admin
05/2008 12/2014
  • Provides technical assistance to programming staff in the analysis of application software abends, performance, and resource consumption
  • Assists client support with development of internal and client directed communications related to incidents, problems or known errors
  • Capacity and performance management for applications
  • Provides standardized operational reporting metrics to business as well as information technology management
  • Provides technical support activities for a software production processing environment
  • Incident resolution support (troubleshoot, fix), incident management within defined SLAs, search for solutions of issues in cooperation with various teams
  • Conducts production support validations/certifications and accepts turnover from development
12/2003 02/2008
Phoenix, AZ
Sales Support Admin
Phoenix, AZ
Sales Support Admin
12/2003 02/2008
Phoenix, AZ
Sales Support Admin
12/2003 02/2008
  • Assisting with pre-sale and post-sale support including setting appointments, preparing proposals and illustrations and maintaining related sales databases
  • Conducting price and contract administration, to include standard SAP price maintenance and ‘Special Pricing’
  • Works as a member of a sales team to sell assigned products or services to identified key accounts
  • Responsible for providing support to sales team to generate leads for specific products and/or services, developing new accounts and/or expanding existing accounts
  • Takes an active role in directing/managing various field sales organization solicitations
  • Providing administration support for management and producers for promotional activities, including seminars, workshops, etc. This may include preparing presentation materials
  • Updates deal registration data in Salesforce and provides ongoing management
Education Education
Bachelor’s Degree in Electronics
Bachelor’s Degree in Electronics
Baylor University
Bachelor’s Degree in Electronics
Skills Skills
  • Strong organizational skills and ability to handle multiple tasks and meet deadlines
  • Team skills, including the ability to establish and maintain effective working relationships
  • Ability to demonstrate interpersonal and teambuilding skills and manage conflict
  • Ability to understand and apply concepts
  • Ability to analyze and solve problems using learned techniques and tools including escalation practices
  • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
  • General business skills, industry knowledge, financial management and planning skills
  • Strong analytical, statistical, and problem solving skills
  • Ability to utilize judgment in decision making process and decisions related to job tasks
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
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15 Support & Admin resume templates

1

Supv-tacc Sys Support Admin Resume Examples & Samples

  • Personal computer applications (Microsoft Office)
  • Teamwork, productive meetings, communicating for results
  • On the job coaching
  • Financial Accounting (first college level course)
  • Strong leadership, analytical and organization skills with the ability to work in a fast-paced, team-oriented environment
  • Must be able to lead others to meet deadlines
  • Flexibility throughout all aspects of the individual’s daily work, specifically during disaster recovery periods
  • 4-5 years accounting and supervisory experience in automated environment
  • Key leadership skills include, resource and time management, decisions making, effective communication, building relationships and developing others
2

Hbss Support Admin Resume Examples & Samples

  • Provide support to Fleet Units for all matters dealing with HBSS ashore ePO management
  • Escalate issues/problems to support solution development
  • Manage, track, report, policy exceptions IAW Navy TTPs/SOPs
  • Report compliance status IAW Navy mandates, and management direction
  • Implement HBSS deployment, and policy strategies IAW approved Navy TTPs/SOPs
  • Manage ticketing system
  • Monitor/Analyze ePO rollup event feeds and respond/report IAW approved Navy TTPs/SOPs
  • Monitor/ Analyze ePO rollup asset feeds and respond/report IAW approved Navy TTPs/SOPs
  • Monitor/Analyze Rogue System Detection and respond/report IAW approved Navy TTPs/SOPs
  • Verify automated reports are being sent out as needed
  • Creation of server tasks, automated reports, etc
  • Maintain a presence in the HBSS chat room
  • Current DoD 8570.01-M IAT level II certification requirements (Security+ CE, CCNA Security, GSEC, SSCP)
  • Active security level clearance
  • 7+ years of IT experience to include 2+ years helpdesk experience
  • Knowledge and experience in working with each of the following
  • McAfee Host Intrusion Prevention System
  • McAfee Data Loss Prevention Endpoint products
  • Microsoft Structured Query Language (SQL) server working knowledge
  • Computer Network Service Provider Auditor (CNDSP-AU)
3

Branch Operations Support Admin Manager Resume Examples & Samples

  • At least 5+ years of varied work experience in retail banking branches/consumer banking - Large institution experience preferred
  • 2 years, minimum, of previous supervisory experience
  • Call Center Operations experience desired
  • Excellent attention to detail and concern for all aspects of the job
  • Adapt to changing needs/deadlines and remain calm when under pressure
  • Ability to weigh risks and make confident decisions
  • Strong probing, listening, critical thinking, and problem solving skills
  • Perform multiple end-to-end escalation functions
  • Strong customer service, leadership, communication, and interpersonal skills
  • Ability to work non-standard hours (may require more than 40 hours per week)
4

Desktop Support / Admin Resume Examples & Samples

  • Bachelor’s Degree or 5 years equivalent experience
  • Strong working knowledge of Mac OSX, LINUX, Windows operating systems
  • Strong communication and problem-solving skills
  • Previous experience with Amazon Web Services desired
5

ETL / Batch Infra Support Admin Resume Examples & Samples

  • 5+ Years of experience Installation, troubleshooting, securing, and administration of ESB, Messaging, and Caching server technologies running on Windows & Linux operating systems especially one of the following
  • Administration of Informatica 9.x
  • Performance tuning experience highly desired
6

Telephonic Solutions Consultant & Sales Support Admin Manager Resume Examples & Samples

  • Create and execute the strategic plan for an assigned territory and/or accounts to drive use and preference for LexisNexis products, solutions and content. Review the plan regularly and make changes as necessary
  • Know the key accounts within assigned territory, understand their needs and build and use relationships in those key customer accounts to grow use and preference
  • Coach team members including holding people accountable for clearly set standards and objectives and insuring skills are in line with the demands of the marketplace and Company sales objectives
  • Recruit and retain high quality, performance-driven consultants
  • Bachelors degree or equivalent experience, JD preferred
  • At least 5 years of demonstrated successful sales experience or training experience preferably in a complex solutions or B2B environment
  • At least 3 years of people leadership experience preferred
  • Executive level communication and presentation skills
  • Ability to lift/carry laptop or IPad and other sales materials up to 25 lbs
7

Support Admin Assistant Resume Examples & Samples

  • Provide general administrative duties (inclusive but not limited to delivering post, photocopying, laminating, binding, scanning, filing etc.)
  • Provide ad hoc office cover of other co-ordinator positions (holiday / sickness / extended leave of absence cover)
  • Assist other co-ordinators with foreign/UK travel bookings within pre-determined budgets (flights, hotels, trains, car hire)
  • Maintain departmental stationery stocks
  • Keep up-to-date holiday records for teams
  • Assist with organisation of meetings: preparing documentation, room administration including all technical aspects (i.e. arranging projectors and IT liaison), catering etc
  • Type up meeting agendas and notes from meetings
  • Prepare PowerPoint presentations when required / update excel spread sheets for ad-hoc meetings / projects
  • Assist with new starter inductions (liaise with HR, IT & Facilities to arrange equipment, set-up relevant systems/accounts and organise TDC tours)
  • Responsible for general housekeeping and reporting any office maintenance issues to the Facilities team
  • Raise purchase orders
  • Assist with Expense submissions on an ad-hoc basis
  • Good academic background
  • Fast and accurate typing skills, coupled with excellent computer skills and a good knowledge of Microsoft Office (in particular advanced experience of Word and Powerpoint)
  • Excellent organisational skills with the ability to use own initiative
  • Flexible approach and ability to work well under pressure and to tight deadlines
  • Enthusiastic approach with excellent interpersonal skills and the ability to communicate effectively at all levels
  • Ability to display personal discretion and confidentiality
  • Proven experience in a position of a similar level
  • English and Maths GCSE or equivalent
  • Accurate Typing speed 50-60 wpm
8

Partner Support Admin Specialist Resume Examples & Samples

  • Creation, update and sending follow up emails for returning defective parts on RMAs
  • Handling of Canadian entitlement issues working with Client Advocates and the CASO team
  • Oversight of a number of queues in order to execute the following tasks. Тhe Process is monitored as required
  • Validates customer service entitlements
  • Analyze the reasons for any kind of accidents
  • Responsible to host incoming live calls from Internal clients or Customers, to answer questions and manage customer situation and exception problems
  • Obtains accurate customer details and amend call-handling system when applicable
  • Responsible for a variety of interrelated processes within well established procedures
  • Work with the extended delivery teams for any routing issues of customer calls
  • Strong user knowledge of MS Office
  • Knowledge of Cisco online tools for partners is a plus
  • Advanced Excel user
  • Previous experience with web based tools is an advantage
  • Fluency in English - both verbal and written
9

Support & Admin Lead Finance Analyst Resume Examples & Samples

  • Support the financial planning and forecasting process
  • Complete ad hoc analysis as required
  • Bachelors Degree (Finance, Accounting or related field)
  • Proficient in Microsoft Office Suite (Excel, Access and PowerPoint)
  • Experience working with financial system reporting environments (i.e., IBM TM1, Cognos, etc.)
10

Support & Admin Resume Examples & Samples

  • Provide monthly/quarterly reporting analyzing financial results and performance to plan
  • Develop accurate and credible financial plans that are actionable and support the strategy of the business unit
  • Proactively identify and escalate risk/opportunities to plan to assist business unit managers in identifying tactics to close plan gaps or realize opportunities
  • Develop business cases for strategic investments and track performance versus value attainment targets
  • Interface with business executives to develop understanding of and devise solutions for critical business issues
  • Complete required external and regulatory reports as needed
  • Identify opportunities to improve internal team processes
  • Complete ad hoc analysis as required
  • Bachelors Degree (Finance, Accounting or related field)
  • 5+ years of analytical experience in Finance, Business or related field
  • Organized self-starter with the ability to think and work independently and creatively
  • Strong financial and/or accounting acumen
  • Strong analytical, problem solving, and decision making skills
  • Excellent interpersonal skills with the ability to establish solid working relationships with multiple teams and individuals with varying levels of expertise
  • Proficient in project management/proven ability to lead cross functional team projects
  • Proven team player, willing to assist others as needed to ensure that group deadlines are met and quality standards achieved
  • Ability to manage time and multiple tasks effectively
  • Detail oriented with the ability to thoroughly analyze and resolve issues with limited direction
  • Proficient in Microsoft Office Suite (Excel, Access and PowerPoint)
  • Experience working with financial system reporting environments (i.e., IBM TM1, Cognos, etc.)
11

Application Support Admin Resume Examples & Samples

  • Job description, responsibilities and duties
  • Provide application administration support for payment authorization system
  • Incident resolution support (troubleshoot, fix), incident management within defined SLAs, search for solutions of issues in cooperation with various teams
  • Implementation of changes and patches to all supported environments
  • Participation on migration projects for a new client onboarding
  • Capacity and performance management for applications
  • Maintaining operational procedures and documentation
  • Disaster Recovery and Business Continuity management for application
12

Logistical Support Admin Assistant Resume Examples & Samples

  • Calculating and Submitting expenses and mileage for established POD
  • Troubleshooting for missing elements (i.e. may include calling radiology providers for copies of mammogram reports)
  • Equipment supply ordering and registration / check out to various employees
  • Assist PSR as necessary with outbound calls
  • Cover for Field PSU Data Mining events when necessary
  • Preparation of visit checklist and packets for MA / NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)
  • Responsible for ensuring all Resource Requests are sourced and staffed appropriately
  • Conduct post audits and ensure all gap measure were capture by corporate team (e.g. no longer pink in pink box)
  • Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively
  • High school graduate or GED
  • 1+ years of related work experience including data entry
  • 2+ years experience working with Microsoft Office – Excel, word, etc
  • Working knowledge of medical office procedures and medical terminology
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Ability to travel frequently within assigned market
  • Be flexible and adaptable to change
  • ICD 9 and CPT coding experience
  • Bilingual (English / Spanish)
13

Mission Support Admin Resume Examples & Samples

  • Must be a US citizen possessing TS/SCI clearance with full scope polygraph at the time of application
  • 3-5 years of progressively responsible administrative support experience
  • Ability to obtain working knowledge of protocol and precedence, and customer structure, regulations, and policies
  • Thorough knowledge in the use of MS Office, the Internet, and other internal applications necessary to train others
  • Basic knowledge of Contracting Officer’s Technical Representative concepts and principles
  • Analytical skills sufficient to assess and interpret highly complex information from multiple sources and draw insightful conclusions
  • Strong oral and written communication skills sufficient to compose and deliver responses to customers’ complex questions in a clear and concise manner
  • Strong interpersonal skills to gather task information and or project specifications from customers
  • Ability to anticipate customer requirements, and suggest, implement, and follow up on solutions
  • Ability to establish, maintain, and leverage contacts and professional relationships for frequent networking and liaison across the IC
  • Ability to communicate procedures and processes to management, co-workers, customers, and stakeholders and provide guidance on pertinent changes to business functions and operations
14

Sales Support Admin Resume Examples & Samples

  • Responsible for providing support to sales team to generate leads for specific products and/or services, developing new accounts and/or expanding existing accounts
  • Effectively communicate sales and market updates to business line and sales management
  • Ability to effectively manage workload and responsibilities
  • Good understanding of specific FIS products and services
  • Ability to create effective sales campaigns and materials to promote solutions, services, and devices
  • Predominately sales support, some company event travel
15

Logistical Support Admin Assistant Resume Examples & Samples

  • Responsible for keeping the overall calendar of all PSU/QRA activities/interventions including any PSU screening events
  • 2+ years of experience working with Microsoft Office; Excel, Word, etc
  • Current Driver’s License and reliable transportation
16

Systems Support Admin Resume Examples & Samples

  • Perform a wide range of system administration duties on web, applications, including install, debug, maintain, upgrade, and general tier 3 support, providing assistance to the IT Service Desk for ticket escalations
  • Perform regular maintenance on the Web hosting environments, including software installation, upgrades, and patching
  • Effective provisioning, installation/configuration, and operation of systems and related infrastructure for multiple ecommerce websites
  • Support custom development and business activities as they relate to the Web infrastructure, including performing custom application code deployments, assisting with testing and validation, and remediation
  • Maintains Web system performance by performing system monitoring, analysis, and performance tuning
  • Set up or maintain monitoring tools on web servers or web sites
  • Check and analyze operating system or application log files regularly to verify proper system performance
  • Work closely with the IT team to provide end-user support and issue resolution, leading efforts for root cause analysis
  • Support web applications that are maintained onsite and through 3rd party hosted solutions
  • Ensure all tickets are acted on promptly, effectively and closed out promptly
  • Ability to recommend design solution based on “Best Practice”
  • Strong working knowledge of IIS
  • Experience with Web access control system(s)
  • A solid understanding of underlying web technologies including http, certificates, web servers and basic database operations
  • Able to support 24x7 operations
  • 5+ years in a comparable systems administrations role
  • 2+ years of experience supporting frontend of complex modern websites (html, CSS, Javascript, JQuery, JSON)
  • Working knowledge of scripting language (Powershell, Javascript, Python, Ruby, etc)
  • SDL tridion content management system experience
  • Coveo experience
  • Basic system administrator abilities and experience desirable (Windows, Linux or Mac)
  • Experience with Microsoft Sharepoint (or similar) desirable
  • Experience with Web API (such as REST) desirable
  • Experience with XML desirable
  • Strong working knowledge and abilities with code level HTML5, CSS, Javascript, JQuery and JSON
  • Basic knowledge of Active Directory / DNS
  • Experience gathering and effectively analyzing basic web analytics
  • Certification in web technologies a plus
  • Able to identify areas of improvement and to support process optimization
  • Good work ethic, team player, positive and self-motivated
17

Contract Support Admin Resume Examples & Samples

  • Analyze customer requirements and recommend the appropriate contract type; recommend appropriate contract methods
  • Construct contract incentives that meet required policy while incentivizing positive contractor performance
  • Determine and recommend types of contract financing available based on contract type and method of procurement
  • ICAF*
18

Doc Support Admin Resume Examples & Samples

  • High School Diploma or GED required
  • Minimum 3 years of experience in a fast paced production loan center environment required
  • Minimum 2 years of basic computer experience required (e.g., Microsoft Word, Excel, Outlook) including the ability to navigate between multiple applications/databases simultaneously utilizing multiple monitors
  • Minimum 1 year of document scanning and indexing experience required
  • Experience with document/image prepping such as splitting and merging documents/images and inserting/deleting a page within an image
  • General knowledge of commercial and consumer loan processing/documentation preferred
  • Experience working in a Fileroom/Imaging Center and paperless environment preferred
  • Ability to communicate clearly and professionally with all levels of the organization
  • Excellent written and verbal communication skills as well as effective interpersonal skills
  • Proficient in multi-tasking, prioritizing projects and meeting established deadlines
  • Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications
19

Sales Support Admin & Assistant Resume Examples & Samples

  • Support sales managers including ASEAN level in preparing official quotations for customers
  • Prepare purchase requisitions for Third Party purchases and Stock Requisition
  • Creation of new customer/ vendor to system
  • Assist in preparing and sending Distributor's Agreements
  • Supports the department in ad hoc administrative tasks (e.g. stationery requisition, travel, meeting arrangements, weekly movement charts etc)
  • Assist Department Head with administrative tasks (e.g. travel, meeting arrangements, weekly movement charts, expense claims etc)
20

Administrative Support / Admin Assistant Resume Examples & Samples

  • Coordinates Medical Record Review and Appeals Processes to include any of the following responsibilities: data entry; tracking of records to nurse reviewers, subcontractors, and/or physician reviewers; printing letters and reports; loading data into abstraction database; uploading reports/review data to the web site; and organizing, scanning, and bookmarking medical records
  • Maintains current contact information with hospital providers
  • Acts as Project Assistant for quality improvement studies
  • Generates invoices and physician time sheets
  • Handles physician credentialing
  • Organizes physician recruitment process
  • Transcribes medical reports from dictation line provided to physician reviewer (requires familiarity with medical terminology)
  • Maintains department’s database and generates monthly reports
  • Responsible for bill audit data entry into a web-based audit tool: scanning of itemized bills and UB04, utilizes Optical Character Recognition (OCR), cleans OCR data of errors, enters OCR information onto a spreadsheet, uploads spreadsheet to the bill audit tool, determines and sets revenue codes in the bill audit tool, ability to cancel credits against debits on the hospital bill, scans and uploads itemized bills to the web site, downloads information from the website for entry into the audit tool, works with bill audit manager to prioritize timing of audit data entry in order to meet appointment deadlines, and scans medical records for electronic storage
  • Participates as a member of the Administrative Support Team (AST) of Permedion
  • Serves in rotation as backup support to the Reception Area and may be called upon to provide backup support to other departments or projects, as needed
  • Develops and maintains organized file systems
  • Serves as a departmental central point of contact for incoming calls and mail. Maintains calendars and schedules appointments
  • Prepares Request for Expenditures (RFEs). Orders and receives supplies for the department in accordance with Permedion policies and procedures. Coordinates travel arrangements as requested
  • Types and formats general correspondence, meeting notices, agendas, meeting minutes, reports, and tape transcriptions. Edits typed material for spelling, grammar, punctuation, and professional appearance in accordance with Permedion standards and guidelines
  • Creates and edits presentation materials such as graphs, slides, handouts, manuals, spreadsheets, overhead transparencies, and tables. Creates and updates flowcharts and process maps. Creates contract project time lines and tracks action items for completion
  • Schedules and coordinates meetings and conference calls with internal and external customers. Prepares and distributes meeting materials. Reserves meeting rooms and equipment such as conference telephone, overhead projector, and tape recorder. Arranges for equipment to be set-up in preparation for meetings
  • Prepares outgoing mail and bulk mailings via UPS Online Service or US Postal Service. Routes files, correspondence, and other records as requested
  • Assists with the development and packaging of proposals
  • High School Diploma or General Education Degree (GED) with post-high school education or training in secretarial, clerical or business-related field and minimum 5 years experience in a secretarial or administrative support position in a financial environment; or equivalent combination of education and experience
  • Demonstrated ability to use personal computer and other office equipment such as fax machine, printers, conference telephone, switchboard, copy machines, and audio-visual equipment
  • Knowledge in and successful application of word processing, spreadsheet, and presentation software
  • Demonstrated accurate typing speed of 65 words per minute (WPM)
  • Excellent organizational skills with demonstrated ability to pay close attention to detail
  • Excellent interpersonal skills and customer service orientation
  • Demonstrated ability to work with basic mathematical concepts and calculate figures using a calculator or adding machine
  • Demonstrated ability to manage multiple priorities and multi-level tasks effectively
21

Production Support Admin Resume Examples & Samples

  • You will channel your talents to help our merchants do their thing
  • Work directly with our most important (and sometimes complex) partners and customers to ensure their success with our products and services
  • Provide support ranging from setup to troubleshooting, and advise on best practices
  • Determine optimal ways for our system’s capabilities to be leveraged through education, training, and real-time analysis
22

Sales Support Admin Resume Examples & Samples

  • Conducting price and contract administration, to include standard SAP price maintenance and ‘Special Pricing&#8217
  • A good working knowledge of SAP is highly desired, specifically involving payments, pricing, and raising credits
  • Experience of CRM software, ideally Salesforce
  • High level of Excel knowledge to 'Intermediate' level i.e. pivot tables
  • Experience with Microsoft Office
  • High level of IT literacy
  • Solid analytical skills along with attention to detail
  • Excellent Organisation and Time Management Skills
  • A proven team player
  • Able to work with minimal supervision
23

F-operations Support Admin Resume Examples & Samples

  • This is an F-15 Operations Support Admin role. Your duties will include (but are not limited to)
  • Scheduling and organizing use and maintenance of aircraft, engines, munitions, missiles, space systems, aerospace ground equipment (AGE), and associated support systems
  • Documenting and maintaining aircraft, engines, missiles, munitions, AGE, and associated support systems records
  • Maintaining generation flow plans for units required to meet emergency war order and wartime tasking. Analyzes maintenance information and requirements and develops visual presentations
  • Monitoring aircraft maintenance scheduling effectiveness Plans and schedules aerospace vehicle maintenance and utilization requirements
  • Developing plans and establishes production schedules to meet mission requirements
  • Scheduling aerospace vehicles, AGE, munitions, missiles, space systems, and associated support systems through maintenance phases
  • Determining maintenance capabilities to aid in developing operational schedules
  • Preparing weekly, monthly, quarterly, and annual utilization schedules for known maintenance and operational mission and training requirements
  • Coordinating with base activities to ensure support is available to meet schedules
  • Managing aerospace vehicles, engine munitions, missiles, space systems, AGE, and selected equipment inventory data
  • Reconciling flying hour data with Operations
  • Scheduling and monitoring workload requirements
  • Ensuring the maintenance operation center (MOC) supervisor and appropriate Maintenance and Operation Group commanders are advised of maintenance capabilities, limiting production factors, and adherence to maintenance schedules
  • Using automated system to schedule and monitor maintenance activities' workload
  • Scheduling maintenance jobs, helps establish work priorities, and monitors completion times
  • Operating maintenance information systems (MIS) and maintains equipment records to support applicable weapons systems
  • Coordinating with maintenance data systems analysis to establish automated support requirements. Maintaining and auditing weapon systems records
  • Collecting, reviewing, and filling documented information for planning and scheduling maintenance actions
  • Maintaining historical records for weapons and support systems
  • Managing the weapons system configuration, Time Compliance Technical Order (TCTO), special inspection, and time change program and their related MIS
  • Ensuring accurate documentation of aircraft engines, munitions, missiles, space systems, AGE configurations, TCTO, time change items, and special inspections
  • Candidate must have skills equivalent to the USAF (United States Air Force) Craftsman (7-skill level) in a like position /system with minimum 5 years of experience in their respective specialty on the USAF F-15C/D/E, RSAF model F-15S, F-16 or F-18 fighter aircraft
  • Minimum high school degree is required
24

F-operations Support Admin Resume Examples & Samples

  • Conducting operations training and scheduling; developing operational plans and programs; managing tactical deception activities; and providing commanders and staff with assessment of operations effectiveness
  • Interpreting and disseminating inspection results and recommends action to correct deficiencies and improve performance
  • Developing operational training plans and evaluates effectiveness of training programs
  • Supervising academic and military training of crew members to ensure certification, adequacy of instruction, proper briefing procedures, and adequacy of weather, navigation, and communications facilities
  • Coordinating training programs with staff agencies; conducting critiques on training programs; developing procedures for improving operations; and advises commander on status of operational training programs
  • Analyzing and evaluating training programs, reports, and status charts to determine effectiveness, and ensure compliance with governing directives
  • Developing operational plans and organizes operational programs
  • Interpreting and translating policy from higher authority into specific guidance for operations
  • Developing operational concepts, translating support missions into force requirements, establishes procedures, and monitors plans and programs to implement Air Force, joint, and combined operations. Coordinating with other agencies to identify shortfalls and limiting factors affecting operational plans. Drafting exercise plans, reviewing and coordinating final exercise directives
  • Evaluating and analyzing operational exercise plans to determine unit operating effectiveness
  • Managing inspection programs and evaluates operations effectiveness
  • Serving as the inspector general point of contact and acts as command monitor for inspection reports and special interest items
  • Inspecting units and activities for compliance with directives and standardization of operation
  • Managing the base exercise evaluation team program
  • Monitoring readiness of communications, logistics, personnel, and other support functions directly affecting unit mission
  • Assisting in planning, executing, evaluating, and critiquing base-wide emergency and contingency exercises
  • Developing exercise objectives and scenario events list. Debriefs exercise participants and publishes written reports
25

F-operations Support Admin Resume Examples & Samples

  • Planning, scheduling and organizing use and maintenance of aircraft, engines, munitions, missiles, space systems, aerospace ground equipment (AGE), and associated support systems
  • Maintaining generation flow plans for units required to meet emergency war order and wartime tasking. Analyzing maintenance information and requirements and develops visual presentations
  • Developing plans and establishing production schedules to meet mission requirements
  • Collecting, reviewing, and filing documented information for planning and scheduling maintenance actions
26

F-operations Support Admin Resume Examples & Samples

  • Coordinating and processing domestic and international travel arrangements
  • Monitoring designated business traveler's logistics
  • Generating expense reports and assists in reconciling corporate credit card charges to ensure timely and accurate reimbursement and verifying payments to corporate credit cards
  • Collecting and compiling data to provide visibility of status for traveler's review and/or signature. Creating and editing and maintaining electronic and written communication
  • Preparing reports, presentations and flow charts
  • Processing incoming and outgoing communication and correspondence to ensure proper dissemination of information
  • Prioritizing and scheduling management-level employee time and availability for efficient use of resources
  • Tracking and maintaining designated conference room schedules for availability and efficient use of resources
  • Planning the acquisition and maintenance of resources
  • Ordering and maintains office supplies
  • Planning and implementing logistics for internal and external events and meetings. Works under general supervision
  • Minimum high school degree is required&#8217
27

Sales Support Admin Resume Examples & Samples

  • Providing administration support for management and producers for promotional activities, including seminars, workshops, etc. This may include preparing presentation materials
  • Ability to prioritize assignments, adapt to changes in daily tasks when necessary, and the ability to work under pressure
  • Must submit to fingerprinting and full background check to become an associated person of FINRA
28

Application Support Admin Resume Examples & Samples

  • Provides technical support activities for a software production processing environment
  • Installs, maintains and supports application/source code and/or its components and subsystems, including 3rd party software
  • Detects, diagnoses, and reports related problems
  • Analyzes and resolves incidents, problems, or known errors related to failures in application and supporting software components
  • Provides technical assistance to programming staff in the analysis of application software abends, performance, and resource consumption
  • Creates and maintains complete documentation relative to the support of application software
  • Provides twenty-four hour support for applications and supporting software
  • Provides consultation to internal users with regard to software capabilities and use
  • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner
  • Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors
  • Assists development teams in requirements definition, system design and delivery of projects
  • Verifies technical specifications for development projects
  • Acts as project liaison/Services Delivery advocate on projects
  • Assists client support with development of internal and client directed communications related to incidents, problems or known errors
  • Plans and supports application specific disaster recovery activities, including development and maintenance of documentation
  • Conducts production support validations/certifications and accepts turnover from development
  • Provides standardized operational reporting metrics to business as well as information technology management
  • Monitors and maintains product availability, capacity and performance for products based on defined service level
  • Provides support to the application security functionality and related administrative and audit services
  • Participates in change management reviews, confirmation of changes implemented and validate associated documentation
  • Ability to provide on-call support and extended working hours when called upon and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
  • Requires a working knowledge of applications and utilities used by supported products
  • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
  • Ability to demonstrate interpersonal and teambuilding skills and manage conflict
  • Ability to understand and apply concepts
  • Ability to analyze and solve problems using learned techniques and tools including escalation practices
  • Team skills, including the ability to establish and maintain effective working relationships
  • General business skills, industry knowledge, financial management and planning skills
  • Strong analytical, statistical, and problem solving skills
  • Ability to utilize judgment in decision making process and decisions related to job tasks
  • Strong organizational skills and ability to handle multiple tasks and meet deadlines
  • Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
29

Credit Support Admin Resume Examples & Samples

  • Initiates and prepares loan documentation request packages including completion of Loan Documentation Checklist. Coordinates with the Relationship Manager and Real Estate Documentation to ensure loan documentation request package is complete
  • Review various approved CLC underwriting requests (i.e. new, renewal, increase, subordinations, real estate secured and credit scores) for accuracy and completeness which include identifying and requesting required documents
  • Ensures Bank collateral is secured and proper holds are placed. Obtains insurance documentation for new loans when required and ensures insurance coverage complies with established Bank standards
  • Follows up on and obtain pending credit conditions (i.e. credit applications, entity documents, payoff demands, collateral information, ordering appraisals, title reports and flood certifications, etc.)
  • Provides ongoing support for compliance with all applicable laws, regulations and administrative duties such as obtaining information on corporate status and liens, responding to inquiries, photocopying, faxing, scanning, and completing other assigned projects
  • Duties include file room maintenance (e.g. prepping, archiving, filing, & updating File Tracker, etc.)
  • Handles customer and CNB colleague (RM, Credit Officer, Manager, etc) requests for loan status and information
  • Minimum of 2 years of clerical/administrative experience in the banking industry
  • Minimum of 2 years of experience with MS Office (Microsoft Word, Excel and Outlook)
  • Minimum of three years administrative experience in the banking industry
  • Ability to interact effectively with all levels of bank personal
  • Strong critical thinking and problem solving skills are essential
  • Must be able to multi-task and handle a heavy volume of requests
  • Basic computer knowledge (Microsoft Word, Excel and Outlook)
30

Desktop Support Admin Resume Examples & Samples

  • Installs, configures and troubleshoots desktop systems
  • Maintains passwords, data integrity and file system security
  • Proactively identifies process gaps and recommends solutions
  • Hardware and Software Inventory tracking and management
  • Provides provisioning and support for printer and mobile devices
  • Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors
  • Associates Degree Equivalent Experience required
  • 1-2 years’ experience in providing customer service in a technical support role
  • Appropriate certifications such as A+, MCSA, MCSE, MCP, CCNA are not required, but are highly desirable
  • Ideal skills include: Ability to learn and use professional concepts
  • Ability to communicate highly technical information to both technical and non-technical users
  • Ability to stand/walk up to 20% of day. Ability to lift up to 50 lbs
  • Ability to handle multiple tasks and tight deadlines
  • Familiar with Windows 7, Windows 8 and Mac OS
  • Experience with Office 2010, Lync 2010, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial
31

Application Support Admin Resume Examples & Samples

  • Three or more years experience working in application administration
  • Able to understand and troubleshoot server environments
  • Certifications are preferred but not required
32

Operations Support Admin Resume Examples & Samples

  • Assist with processing incoming mail; redirecting mail to appropriate staff, respond to ADR requests and forwarding payments to lock box
  • Assist with preparing Manual Billing Logs for processing; printing face sheets for beneficiaries listed on the log while checking of accuracy of demographic information
  • Record all phone messages and redirect messages to appropriate staff
  • Shows respect and appreciation to others
  • Promptly reports concerns and suspected incidences of non-compliance to supervisor, Compliance Liaison or to the Compliance Officer via the Integrity Hotline
  • Cooperates with monitoring and audit functions and investigations
  • Participates, as requested, in quality assurance and process improvement activities
33

Linehaul Support Admin Resume Examples & Samples

  • Performs all administrative functions for the FXG contractor tractor addition and approval process; (e.g., initial base plate registration and renewal process). Processes and maintains the titling and registration of company-owned trailers as well as company and contractor equipment rentals. Manages the distribution and auditing of the usage of toll cards/transponders. Enters and maintains approved routes in FXG Transportation Management System (TMS). Conducts Control Self Monitoring (CSM) audit tests. Reconciles, validates, and processes invoices and citations for payment (i.e., tolls and toll citations). Orders and distributes all permits required to operate vehicles in various states; including annual renewals. Collects data and prepares the reporting of purchased cost to management and accounting on a daily, weekly, and monthly basis. Provides telephone support and assist with questions that arise from the field personnel and contractors Coordinates with other departments within PGH, other OpCo’s, and field operations. Produces various reports and posts locator maps on the FXG website
  • Three (3) years experience required in office administration, clerical, or related area; two (2) of those years with FedEx Ground experience preferred
  • Software skills, including use of Microsoft Office software and web-based applications. Verbal and written communication skills necessary to explain complex and/or confidential information. Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. Ability to analyze, review, and make recommendations
34

Production Support Admin Resume Examples & Samples

  • Execute all aspects of site planned and unplanned maintenance activities
  • Utilize monitoring tools to proactively identify problems with systems, applications, and networks
  • Assist in coordinating with vendors and escalation support teams
  • Develop timelines for problems that assist in problem reporting and root cause analysis
  • Create, update, and execute Change Requests to implement system and software upgrades
  • Assist in incident management tasks: Open, resolve, and maintain service desk tickets
  • Support Operations process improvement activities
  • Participate in the management of system backups and recovery as needed
  • Remain current with standard e-commerce technology used in high-availability environments
  • Linux, Windows and OpenSource Software Administration
  • Create, maintain, and achieve agreed upon goals
  • Perform performance self-assessments
  • Execute complex Deployment Procedures for major software changes
35

Logistical Support Admin Resume Examples & Samples

  • Auditing support for PSU and/or data miners (validation of PRP open/closed gaps)
  • Equipment supply ordering and registration/check out to various employees
  • Preparation of visit checklist and packets for MA/NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)
  • Ensure weekly reporting of activities of all PSU/Data mining staff is accurate and timely
  • Create any member mailings or customized calling scripts that are necessary to support QRA PSU efforts
  • Responsible for end to end process flow and accountable for achieving targets
  • Identify training opportunities for staff based on post audits and report findings to direct manager
  • One to two years of related work experience including data entry
  • 2 years or more experience working with Microsoft Office – Excel, word, etc
  • Effective communication and customer service skills
  • 1 year of Managed Care Experience
  • 1 year working within a clinical environment
36

Windchill PLM Support Admin, IT Resume Examples & Samples

  • Should have 2-3 years of experience in Windchill Support and troubleshooting knowledge in CAD (CREO 3.0)
  • Should have good understanding of Windchill Architecture , Change Management ,CAD and Publishing
  • Ability to monitor License manager/Flex server
  • Proficiency in most functionalities of the Windchill environment like handling Business Objects (Parts, CAD Documents & Documents),, Lifecycles, Workflows, OIRs, Queues, ACLs, Teams, Roles, Groups, Users, Templates, File Vaulting, Replication and Visualizations
  • Have the ability to investigate the functional, technical and performance issues and work with end-users to find the resolution
  • Review Server Manager, Method Server and other logs for issues
  • Standard user support on PLM tools and Service NOW Ticket tool
  • Ability to install Windchill servers on distributed architecture and knowledge of clustered environment is preferred will be added advantage
  • Knowledge on DB Backups, System Administration, Performance monitoring and tuning will be an Added advantage
  • Good written and verbal communication skills, effective presentations skills
  • Ability to collaborate, negotiate and work within a team environment
  • Ability to work remotely off hours and during scheduled activities
  • Guidance provided by manager. Some projects assigned by manager, some sought out by employee
37

Technolgy Support Admin Resume Examples & Samples

  • Associate's Degree in a technical or computer related field of study, or equivalent related experience
  • 5 years experience performing application integration, testing, project management, network administration and senior level desktop hardware, software, and operating systems support for Intel and Apple platforms in a corporate environment
  • Extensive knowledge of Windows and Apple OSX operating systems support
  • Extensive knowledge of configuration, support, and failure analysis of major OEM (Apple, HP, IBM, Compaq, Dell) desktop systems hardware and peripherals
  • Knowledge of Macintosh end-user support preferred
  • Understanding of local, client-server, and database application functions and support
  • Strong written, verbal and interpersonal communication skills
  • OEM hardware and Microsoft MCSE, MCP certifications preferred
38

Plant Support Admin Resume Examples & Samples

  • Restock storeroom inventory with received shipment of stock
  • Maintain asset tagging for plant
  • Coordinate paperwork and order items as needed for all repairs, exchanges and calibrations
  • Maintain documentation and records of parts issued from inventory and parts received
  • Work closely with Maintenance Lead to ensure correct parts are available or are needed
  • Maintain spreadsheets for attendance, discipline, inventory, and payroll
  • Work with company network programs to assist with payroll and maintain storeroom inventory
  • Collect timecards on Sunday evenings and put out new timecards weekly
  • Maintain employee files (with accurate documentation of discipline, offer letters, termination letters, Employee Change Forms, new hire paperwork, vacation requests, etc.)
  • Maintain bulletin boards and all plant communication
  • Serve as liaison between employees and HR Business Partner
  • Print badges as needed for employees
  • Order meals as directed by management
  • Will work in office area and on the plant floor as needed
  • Intermediate or advanced experience with MS Word, Excel and Outlook
  • Must work well with minimum supervision
  • Must have good customer service skills. Will work with all levels of the plant (management and production hourly employees)
39

Desktop Support Admin Resume Examples & Samples

  • Ability to work under minimal or no supervision and manage the Desktop requirements and needs of the office and remote users
  • Monitor the Remedy helpdesk system for calls and proactively take on calls and complete them
  • Builds, installs, configures and troubleshoot Desktop systems including all hardware and software related queries and handling monthly hardware refresh cycles by adhering to the deployment timelines
  • Provide support and assistance to Desktop Associate and Desktop Support Technician Level 1
  • Hardware and software asset tracking and inventory management
  • Provides provisioning and support for printers, MFPs and mobile devices
  • Ability to coordinate with the service provider, manage and maintain the mobile service contract for the of fice
  • High levels of executive support
  • Work as a Team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors
  • Work as a Team member to Document Processes, identify process gaps and recommend solutions
  • Collaborate with the Team and Manager to drive Projects to timely and successful completion
  • Execution of hardware replacement process and liaising with managers and end user
40

Imaging Support Admin Resume Examples & Samples

  • Responsible for verifying that anesthesia charge record/pain slip is received for each patient on the OR Schedule
  • Ensures that each charge record is complete with provider signatures and appropriate information filled in, and that any errors are reported to supervisor
  • Verifies that charge records are in order of schedule and prepares batch header sheet with site/dos/count of patients
  • Prepares daily documents accurately and thoroughly and investigates any missing records and notifies Supervisor of any missing records
  • Ensures that proper procedures are followed when work is not received. This entails contacting the indivudual designated to assist with obtaining the information or to contact providers when appropriate. Also ensures that Electronic correspondence is sent to appropriate staff to advise them that the day is not complete and what action has been taken
  • Responsible for maintaining a copy of all records on the appropriate shared drives
  • Must meet weekly deadlines established by CBO and ensure that any deadlines not met are reported to supervisor
  • Ensures that daily work flow chart is updated each morning and noted with any problems. Also maintains calendar in imaging office of all work and status of each site. Updates spreadsheet daily for tracking purposes
  • Ensures that information is accurate, organized and available upon request
  • Ensures that all scanning machines in our office are maintained and that proper staff are notified if not working properly
  • Recommends new approaches, policies, and procedures to influence continuous improvements in department’s efficiency and services performed
  • Takes ownership of special projects, researches data and follows through with detailed action plans
  • Consistently adheres to all MEDNAX, American Anesthesiology, Departmental and HR policies and procedures
41

Fleet Services Support Admin Resume Examples & Samples

  • High School diploma or equivalent
  • Prior construction equipment knowledge a plus
  • Ability to work in various environments
  • Ability to work independently and in team environments
  • Ability to work with various personality types
  • Strong communication skills, oral and written
  • Strong computer skills, including various web based programs, Microsoft Office products
  • Possess the ability to lean on the job, formal training or work related experiences
42

Quality Tech Support Admin Resume Examples & Samples

  • Coordination and monitoring of the flow of classified materials from intitial fabrication through shipment
  • Controlling the issuance and maintenance classified storage containers, locking and controlling devises
  • Maintains access lists for security containers, cabinets, documents and personnel
  • Performs classified shipments to external customers
  • Monitors and or performs destruction of classified material as needed
  • Prepares security related correspondence and reports on a quarterly basis to NSA
  • Coordinates and participates in the audit process associated with CCI product
  • Participates in change control and product status changes including formal notification to Intersil customers (Product Notices, Product Life cycle and product status changes)
  • Provides support in the management of long term record retention
43

Application Support Admin Resume Examples & Samples

  • Knowledge of SQL Server and understanding of database structures, good communication skills, strong organization skills, ability to multi-task, and strong problem solving skills
  • Associates degree in computer science or equivalent
  • SSRS experience desired, understanding of EDI process a plus
44

Customer Support Admin Asst Resume Examples & Samples

  • Must be able to read, write and speak the English language fluently
  • Advanced Microsoft Office skills (Word, Excel, Power Point, Outlook)
  • Must be highly skilled with reading, developing and editing Excel spreadsheets and basic formulas for parts database tracking functions
  • Experience with FAA, aerospace or product manufacturing companies is a plus
45

Temporary Sales Support Admin Resume Examples & Samples

  • Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner
  • Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc. Provides review and initiates applicable follow up for the Print Cost Model and exceptions process
  • Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity
  • Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis. Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCBS
  • Handles all inside sales support for assigned Recruitment District team. Includes management of the donor pre sign up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy. May manage High School scholarship tracking and check requests
  • Assists team in Hemasphere data integrity
  • Assists in orientation for new Account Specialists and/or new Account Managers
  • May manage inventory and distribution of donor premiums/giveaway items
  • Perform other related duties as necessary
46

Mill Support Admin Resume Examples & Samples

  • 2 years of office administration experience
  • Willingness and ability to work in the mill, in an office or outdoors as required
  • Ability to work overtime as needed or required for business reasons
47

Sales Support Admin Resume Examples & Samples

  • Responsible for deal registration submissions by entering all deal registrations into the appropriate vendor system within defined service level objectives
  • Obtains missing information quickly from required parties as needed for successful registrations
  • Updates deal registration data in Salesforce and provides ongoing management
  • Provides training and ongoing support to sales account teams on deal registration submissions in Salesforce, vendor systems and requirements
  • Act as a subject matter expert on the dedicated deal registration desk with respect to tools, systems and processes
  • Maintains knowledge of various deal registration programs and be able to engage required parties as needed
  • Represents CompuCom in a professional and businesslike manner and communicates effectively
  • 2 or more years of related product support experience. Industry experience preferred. Excellent administrative, organizational, analytical and communication skills. Must be customer satisfaction oriented. An Associate’s degree is preferred
  • Experience in any product quoting, order processes, working with distributors and vendors
  • Deal registrations related knowledge on multiple vendors preferable
  • Knowledge of working with Salesforce CRM is an advantage
  • MS Office or Google Suite
48

Support Admin Resume Examples & Samples

  • Inputs information quickly and accurately from a variety of sources into a computer database or spreadsheet
  • Monitoring operational workflows (franchisee sales, terminations, renewals, etc.)
  • Creating spreadsheets, filing, and faxing
  • Monitor CPA Company Stores for compliance with day to day operations including budgets, P&Ls, monthly accounting functions, and compliance with company policy regarding HR and Accounting
  • Strong verbal and written communication, organizational, interpersonal, problem solving and analytic skills
  • Able to work with limited supervision
  • Self-motivated and ability to work both independently and within a team
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, and internal applications- SharePoint is preferred not a required
  • Accounts payable experience is considered a plus
49

Salesforce Support Admin Resume Examples & Samples

  • Monitor & triage tickets submitted to the support queue, acting as Tier 1 & 2 help desk researching, diagnosing and resolving user issues
  • Provide general end user support as appropriate
  • Assume responsibility for taking action on tickets, such as
  • Minimum 2-years experience working with the Salesforce.com Platform; You are a Salesforce Certified Administrator
  • Experience with case management processes, queues, and customer support tools
  • Experience troubleshooting system, process and data issues; ability to think clearly under pressure
  • Experience working with CPQ applications (Zuora, SteelBrick, etc.)
  • Experience supporting and integrating third party applications within Salesforce
  • Meticulous attention to detail and exceptional communication skills
  • Desire to work independently in a fast-paced high-growth team environment
  • Knowledge of the following applications are a plus: Salesforce CPQ/Steelbrick, FinancialForce PSA, Jira ticketing system
50

Contract Revenue Support Admin Resume Examples & Samples

  • Working knowledge of customer, sales, or contract administration support
  • Strong organizational skills, attention to detail, and excellent follow through
  • Strong oral and written communication skills; able to collaborate well with a diverse range of people; tactful, professional, and flexible
  • Able to multi-task effectively and manage shifting priorities
  • Self-motivated; eager to seek new challenges and take initiative
  • Able to thrive in a dynamic environment and navigate organizational complexity and change
  • Experience working with Group Purchasing Organizations preferred
51

GPO Support Admin Resume Examples & Samples

  • 2+ years’ experience providing customer, sales, or contract administration support
  • Strong organizational skills, attention to detail, and excellent follow through
  • Good oral and written communication skills; able to collaborate well with a diverse range of people; tactful, professional, and flexible
  • Able to multi-task effectively and manage shifting priorities
  • Self-motivated; eager to seek new challenges and take initiative
  • Able to thrive in a dynamic environment and navigate organizational complexity and change
  • Good reasoning abilities and sound judgment
  • Experience working with Group Purchasing Organizations preferred
52

Inside Tech Sales, Tech Support, & Admin Resume Examples & Samples

  • Under limited supervision, provides inside sales and tech support for digital readout systems and linear encoders
  • A variety of routine support activities in the customer service function
  • Responsible for promoting and maintaining positive customer relations
  • Responding to customer inquiries and resolving problems with orders
  • Interacting with other departments to ensure delivery schedule, or help resolve account billing
  • Process certain customer returns and exchanges
  • Provide product and pricing information
  • Acknowledge / process sales orders by phone, email, and fax
  • Excellent writing skills are required for this position
  • Assist customers in specifying the correct product for their application
  • Provide quotes to customers
  • Provide sales support to customers
  • Provide systems integration support. Assist customers with sensor integration to PLC, CNC, or PC controls. Review specification of third party controls to determine sensor compatibility
  • Document customer concerns. Implement or recommend corrective services to adjust customer concerns
  • Acts as a liaison between the Field Sales Force and other functions within the company
  • Performs order management such as expediting and resolving scheduling problems, tracking and communicating progress points of order to ensure delivery requirements are met
  • Investigates and ensures resolution of customer service requests. Reconciles and communicates information from a variety of sources to ensure accurate resolution
  • Maintains accurate and complete documentation of customer communication and action taken. Maintains and updates profiles
  • Utilizes a knowledgebase of the company’s products and their use
  • Provides technical support to sales staff in determining feasibility of company product for customer requirements
  • Customer interface – order entry and maintenance of all documents including spec folders, quotes, purchase orders, etc
  • Implements, and researches status of, customer orders, returns, repairs, or replacements, providing information to customers on problems
  • College degree in electronics or electromechanical technologies preferred
  • Excellent customer service and phone skills, with ability to work in fast-paced sales environment
  • Proficient in computer software applications such as MS Office (Word, Excel)
  • Quality and detail oriented
  • Ability to multi-task and problem solve effectively regarding customer issues
  • College degree in electronics or electromechanical technologies is a plus
  • Office work experience is a plus
53

Dual Support Admin Specialist Resume Examples & Samples

  • Identifying and addressing client needs; responding to client and/or team requests promptly and professionally; readily offering assistance; contributing to a positive, collaborative working environment; proactively seeking instruction, seeking feedback and coaching to improve performance
  • Providing administrative support virtually and/or remotely to all levels of staff; which includes utilizing telephony and voice messaging, email and instant messaging systems or platforms to take clear, concise messages and relays messages or routes calls in a timely manner; and,
  • Maintaining connectivity with the related key functions and teams involving administrative and/or office services related teams
  • Providing customer service through the use of Lotus Notes, Microsoft Office, Google and related firm-sponsored software to accomplish locating workspace or meeting room space and other related tasks
  • Maintaining connectivity with appropriate departments nationally and locally to provide support for reserving workspace and meeting room space
  • Applying consistent business acumen and specialized technical knowledge; including a solid understanding of customers' needs and the technology used by the team
  • Actively participating in knowledge sharing activities, developing and communicating optimal standard-industry practices within formal and informal networks
  • Interacting with global internal clients
  • Proactively adjusting schedules and keeping manager and team aware of changes on a timely and accurate basis
  • Proven ability to consistently deliver accurate, timely deliverables
  • Drafting, proofreading and completing work within designated timelines
  • Assisting staff and customers with multiple systems to provide support for reserving workspace and meeting rooms; preparing and analyzing reports from various database and software applications with a proficient level of familiarity with Microsoft products
  • Working non-traditional extended hours to meet customer needs and/or requests; and,
  • Providing significant levels of quality, accountability and teamwork to support our customer base
54

Laboratory Operations Support Admin Resume Examples & Samples

  • Performing a number of tasks related to the following management areas
  • Chemical Management/Logistics
  • Shipping/Receiving Management
  • Field Sample Management
  • Vendor/Service Agreements Management
  • Purchase and Stock Room Management
  • Asset (Fixed and Computational) Management and Verification
  • Sample Analysis Data Input/Management
  • Strong initiative and drive to increase efficiency of Lab Operations processes/procedures
  • Work effectively (workload balance, communicate, interact, and cross train) with the other Lab Operations Support team members
  • Work effectively with contractors, vendors, and internal partners
  • Effectively communicate to both technicians (support/needs/updates) and upper management (metrics)
  • Education: A two or four year degree in business administration or equivalent experience
  • Experience: Experience with laboratory practices and processes or oil/gas upstream operations is a key consideration
  • Administrative and Teamwork: Basic documentation preparation/technical writing. Proficiency in Microsoft Office is expected. Excellent communication, interpersonal, and teamwork skills
  • Lab Operations Support Administrators will regularly be required to move samples, weighing up to 20 lbs; move equipment (sample cylinders, calibration equipment, etc.) weighing up to 50 lbs., and traverse distances up to 30 ft. in outdoor conditions for purposes of perfoming field verifications
55

Spec, Sales Support Admin Resume Examples & Samples

  • Associates degree preferred, high school diploma with equivalent experience acceptable
  • Minimum 2 years' customer service or sales support experience
  • Intermediate computer skills in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
  • Customer service, problem solving and analytical skills required
  • Develops competence by performing structured work assignments
56

Linux Support Admin Resume Examples & Samples

  • Unix/Linux experience
  • Proficiency with Microsoft Office suite, and general desktop support
  • Ability to effectively communicate technical information to a wide range of audiences