Social Marketing Manager Resume Samples

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JC
J Cole
Judge
Cole
55168 Phoebe Green
New York
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+1 (555) 349 2155
55168 Phoebe Green
New York
NY
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Experience Experience
New York, NY
Social Marketing Manager
New York, NY
Reichel Group
New York, NY
Social Marketing Manager
  • Management: Oversee the work of 1-2 Associate Social Marketing Managers, directing their work and providing guidance and counsel
  • Project Management: Manage the execution and delivery of multiple social programs that will run through the Social Center
  • Partner with the global social team to implement efficient social effectiveness monitoring and to develop frameworks, KPIs and measurement tools
  • Engagewith key agencies to onboard them onto our processes and platforms (and also learn from them how to improve and optimize our performance)
  • Community management: Manage multiple social communities at a time, monitoring and responding to fan feedback
  • Works directly with creative agencies to develop social channel content and campaigns that supports corporate wide marketing initiatives
  • Brief development: Work with the strategy team to inform social and creative briefs for new and returning shows
Philadelphia, PA
Paid Social Marketing Manager
Philadelphia, PA
O'Reilly-Connelly
Philadelphia, PA
Paid Social Marketing Manager
  • Manage paid campaigns across Facebook/Instagram, Twitter and Snapchat to drive targeted, qualified traffic to Ticketmaster or its internal and external clients. Ensure campaign delivery, performance and revenue goals are fulfilled as scheduled
  • Work with Marketing leads to develop long and short term strategy for new and expanding social campaigns. Execute, manage and improve upon existing tactics and strategies within these channels; measure results and recommend strategy changes as necessary
  • Hands-on execution of bid/budget management, new campaign creation, audience refinement and new ad generation using various social ad platforms; monitor and actively report on performance; analyze results to build upon best practices and market trends
  • Drive best practices and challenging assumptions around data-driven decision-making, testing, growth, performance, and forecasting
  • Manage our relationship with our key Paid Social partners; lead weekly calls and planning sessions
  • Leads effort to track marketing performance, gather consumer insights, and analyze or evaluate program effectiveness. Shares findings with leadership and cross-functional team and integrates findings into future marketing activities and initiatives
  • Manage the day to day operations of paid social marketing efforts in partnership with our media agency
present
Phoenix, AZ
Global Social Marketing Manager
Phoenix, AZ
Romaguera, Lubowitz and Hilll
present
Phoenix, AZ
Global Social Marketing Manager
present
  • Interface/liaise with ELC global comm, global marketing and digital/social marketing leaders, sharing intellectual capital and best practices
  • Support digital marketing director with digital and social budget forecasting and management Administrative duties as assigned
  • Measure and synthesize social media performance using standardized social media metrics
  • Be a community advocate through representation of the customer through active listening on Aveda-owned and external properties
  • 25% Reporting/Analysis
  • Lead planning, investment and execution for all paid social media strategies
  • Develop insights and related recommendations based on performance
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
University of Illinois at Chicago
Bachelor’s Degree in Marketing
Skills Skills
  • Experience in contemporary marketing demand generation, marketing campaign development, marketing program management experience - with strong digital marketing experience
  • Serve as social subject matter expert, leading social projects, integrations and campaigns for product line. Provides social media best practices, training and onboarding support to facilitate social customer care. (10%)
  • Build, manage and grow social communities for product line. Develop social content from strategy through to production, working with internal resources and/or vendors to execute. Glean insights from listening to create content and campaigns that engage customers. Manage paid social campaigns. (30%)
  • Actively manage the day-to-day social listening and analytics program in support of the product line. Build and maintain Boolean search queries to surface brand/product mentions, industry trends and consumer or customer issues. Manage social media escalation and tagging protocol within established SLAs. Monitor, tag and analyze conversation daily, flagging key trends and issues. Escalate known customer issues from social to agents for immediate support. Manage moderation vendor to tag and escalate during off hours and weekends. (30%)
  • Demonstrated strong organizational skills and ability to meet high standards for quality and accuracy
  • Demonstrated expertise in creating and maintaining project deliverables such as project management plan, status reports, communications plan, budget and schedules
  • Strong attention to detail
  • Ability to multi-task, managing multiple complex, multi-phase projects at various stages
  • Excellent oral/written presentation skills
  • Strong interpersonal skills
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15 Social Marketing Manager resume templates

1

Social Marketing Manager, Cne Resume Examples & Samples

  • Develop and execute a robust community management program to support CNÉ’s strategic marketing objectives across all social platforms, encompassing user acquisition and community engagement, creative content marketing strategies, social campaigns and copywriting, and cross-promotion across Condé Nast’s portfolio of brands
  • Execute creative marketing campaigns tailored to various client and/or brand objectives, and measure campaign success through reporting and ROI analysis
  • Day-to-day support for CNÉ’s email marketing program including copywriting, project management, content curation and regular liaison with service provider
  • Conduct daily research and outreach with a focus on relationship building and communication with key media, bloggers and digital influencers
  • Conduct regular analysis and reporting of community engagement and user behavior on owned channels, social media platforms and third party blogs and communities, and present actionable insights to the marketing, programming and production teams
  • Contribute to CNÉ’s overall marketing strategy, event planning, PR outreach and programming efforts
  • Minimum 3-4 years’ social media marketing experience, with a key focus on community management and social and content marketing, ideally at an entertainment or media company
  • Superior social copywriting and publishing skills, with demonstrated success adopting and communicating in a defined brand voice across various platforms, and a clear understanding of best practices for engaging with digital communities
  • Proven track record executing creative marketing campaigns tailored to client/brand objectives
  • Strong understanding of social media and blogger outreach efforts, existing relationships with key media, influencers and brands a significant plus
  • Experience utilizing data and analytics to measure campaigns and provide recommendations for optimization
  • Superior organizational, writing and communication skills, with strong attention to detail
  • Willingness and ability to manage and balance multiple priorities, brands and varying expectations
  • Advanced knowledge of Excel and PowerPoint, HTML and Photoshop/graphic skills a plus
  • Bachelor’s degree in marketing, communications or business administration
2

Digital & Social Marketing Manager, Latam Resume Examples & Samples

  • Work closely with product & brand business leaders (as well as global social media team) to understand overall objectives and translate these into actionable social media & digital engagement strategies & plans
  • Lead cross-country online marketing planning alignment; traffic light management; and consolidation of plans ensuring strength and alignment of messaging and plans at all touchpoints of consumer journey
  • Responsible for identifying regional opportunities, develops plan and manage the implementation
  • Develops and strengthens the relationship with Google, Facebook and potential regional partners
  • Work with outside agencies to develop, execute and measure social media campaigns that generate engagement and sharing
  • Measurement and analysis of social programs and content plans
  • Manage budgets and invoicing process
  • Lead evangelism for digital and social media across the organization and help manage training platforms and programs
  • 6+years social media and digital marketing at agency or major brand with strong social media activity. Regional experience is a must
  • Significant understanding of the digital marketing ecosystem - from planning to implementation through optimization and measurement
  • Excellent communication and negotiation skills to deal with global partners such as Facebook, Google
  • Proven ability to work with cross-functional teams
  • Global sensibilities with proven ability to work with virtual teams
  • Deep knowledge of social networking platforms and their potential to drive business results
  • Good Marketing skills
  • MBA or further specialization is a plus
  • Prior experience working in multinational companies, within a matrix reporting structure
  • LI-CM1
3

Digital & Social Marketing Manager Resume Examples & Samples

  • BA or BS in Marketing or related field
  • 5+ years marketing experience, including digital and social marketing
  • Ability to build strong consultative relationships with key PPS business and routes-to-market stakeholders
  • Good knowledge of HP Printing and Personal systems portfolio and the ability to communicate its value proposition
  • Solid understanding of Digital and Social Marketing
  • Experience using various social media and web analytics reporting tools
  • Strong analytics, focused on developing results-driven campaigns
  • Knowledge of and experience with community management best practices
  • Detailed knowledge of the rules governing marketing campaigns for social media platforms
  • Hands-on experience in developing social media marketing campaign briefs, briefing creative agencies, and project management of social media marketing campaigns by leveraging best practices
  • Excellent project management and organizational skills, including the proven ability to handle multiple complex projects simultaneously and against deadline
  • Proficient knowledge and experience with Twitter, Facebook, Google+, YouTube LinkedIn and other social media platforms for marketing use
  • Understanding and/or experience with social media listening (e.g., Hootsuite, Radian6)
  • Big picture strategic thinker with the ability to analyze/ interpret data and translate into actionable results
  • Positive disposition with the ability to inspire and lead cross-functional teams that cut across reporting levels and skills/competencies
  • Strong relationship-building skills with experience providing clear direction to internal and external marketing partners, including advertising and media agencies and other third party partners
  • Solid understanding of HP's organization & operations, including key business rules, and alignment with PPS Canada’s go-to-market strategies, customer & partner segmentation, key programs & initiatives
  • Strong marketing, organizational, and communication skills
4

Social Marketing Manager, Europe Resume Examples & Samples

  • Determine POE goals and KPIs of integrated actions and projects along with the social media manager and the franchise stakeholders
  • Develop the appropriate tools, tracking and reporting in order to measure the efficiency / ROI of our social integrated operations
  • Contribute to a strike team regrouping the different stakeholders (brand marketing, community, PR, digital marketing) around cross team initiatives
  • Develop the relationship with the big social media partners (Google / YouTube, Facebook, Twitter, Twitch, VK.com, etc.) including but not limited to: added value services, workshops and conferences for the whole EU team
  • Implement and manage relationships with social agency partners (tools, apps, marketing, etc.)
  • Benchmark new social trends (networks, partners, creative assets, new formats, etc.)
  • Works closely hand in hand with community team’s social media manager, marketing communications, media, and project management teams as well as our US HQ team
5

Social Marketing Manager Resume Examples & Samples

  • Driving the company brand focusing on the following tools: LinkedIn; Twitter; Spiceworks; Facebook; Google+; YouTube and SlideShare
  • Execution of all social media activities and programs alongside social agency of record
  • Responsible for integrating global social media strategy with regional marketing teams, to be localized and executed through social agency
  • Integrating with the broader digital teams to implement integrated digital campaigns consisting of social media, SEO, Content Strategy, eCommerce, paid media and communities/.com
  • Develop, deploy, and analyze demand generation campaigns in a variety of inbound and outbound social media marketing channels such as paid social media, content marketing, social retargeting, etc
6

Global Social Marketing Manager Resume Examples & Samples

  • 45% Community Management
  • Creatively and proactively engage Aveda guests online to grow brand awareness, increase engagement and drive loyalty
  • Be a community advocate through representation of the customer through active listening on Aveda-owned and external properties
  • Deliver and govern brand standards and processes across all global markets for social media programs and execution that includes the global Facebook page and other channels
  • Build a library of assets for global partners for use in digital and social media
  • Manage strategy and execution for all consumer interactions online to ensure a high-touch experience for every Aveda guest while also adhering to corporate and legal policies
  • Lead planning, investment and execution for all paid social media strategies
  • Work cross-functionality with global marketing, global communications, global creative, agency partners and ECC to coordinate development and execution of global, regional and local social media programs, assets and content
  • Stay current on social media tools, platforms, best practices and competitor approaches to using them to ensure Aveda continues to be an early adopter of these technologies
  • Serve as advisor/coach to guide social media efforts across the corporation
  • Demonstrate 24/7 approach to responsibilities w/support of consumer engagement team and agency partners
  • Interface/liaise with ELC global comm, global marketing and digital/social marketing leaders, sharing intellectual capital and best practices
  • 20% Digital Process Management
  • Lead internal digital/social team status meetings
  • Lead project management for all social media programs with digital project manager and agency support
  • Responsible for overall roll-out of social media programs and miscellaneous project management as needed
  • 25% Reporting/Analysis
  • Identify issues, patterns and trends in consumer behavior and proactively share across the corporation
  • Measure and synthesize social media performance using standardized social media metrics
  • Develop insights and related recommendations based on performance
  • 10% Administrative
  • Support digital marketing director with digital and social budget forecasting and management Administrative duties as assigned
  • Demonstrated communication and writing skills
  • Proficiency with Microsoft® Outlook, Excel, PowerPoint and Word
  • Proficiency with social media management and listening platforms such as Expion, Curalate, Buddy Media, Brandwatch, etc
  • Digital and/or social media project management experience
  • Experience with the environmental, beauty and/or fashion industries a plus
7

Social Marketing Manager Resume Examples & Samples

  • Experience in contemporary marketing demand generation, marketing campaign development, marketing program management experience - with strong digital marketing experience
  • Experience with Social Media management, measurement, and listening tools including but not limited to Simply Measured, Sprinklr and Salesforce/Radian6
  • Experience with multi-touch marketing automation-based campaigns, using applications such as Eloqua. Experience with SalesForce.com a plus
  • Demonstrated efficiency with vendor and budget management, agency management experience and/or agency experience a plus
  • Experience working effectively in a team-based environment as this role is required to be on site in Mountain View, CA
  • Demonstrated strong organizational skills and ability to meet high standards for quality and accuracy
  • Business-to-business campaign management and demand generation experience
  • Ability to multi-task, managing multiple complex, multi-phase projects at various stages
  • Demonstrated expertise in creating and maintaining project deliverables such as project management plan, status reports, communications plan, budget and schedules
  • Proactive mindset and ability to plan, communicate, and deliver project plans accordingly
  • Ability to handle multiple tasks in a fast paced environment and have sound business judgment in project prioritization
  • Analytic skills with the ability to analyze and present qualitative and quantitative marketing results
  • Work without supervision on complex projects and is expected to collaborate on key decisions with peers
  • Excellent oral/written presentation skills
8

Social Marketing Manager Resume Examples & Samples

  • Actas the subject matter expert with specialist knowledge of social media marketing strategy, tactics, costs and management and act as the voice of the socially engaged consumer/customer in planning marketing programs
  • Educate internal and external teams on the operation and effectiveness of social engagement and real-time content creation
  • Build the day-to-day operational infrastructure, processes and capabilities for social engagement across the North American Integrated Marketing Community
  • Liaise with other Coca-Cola Social Centers around the world to leverage tools, techniques and learnings
  • Assess continually our social performance on programs and the level of capability across key functions in the Integrated Marketing Community
  • Engagewith key agencies to onboard them onto our processes and platforms (and also learn from them how to improve and optimize our performance)
  • Overseereal-time content development that builds meaningful and valuable connections with both current and potential consumers and increases our brands’ share of popular cultural conversation
  • Project Management: Manage the execution and delivery of multiple social programs that will run through the Social Center
  • Drivethe day-to-day engagement in the Social Center by brand, content, connections and customer teams
  • Thought Leadership:Advise on the best means of elevating social engagement inside specific brand communication programs
  • Analysis: Analyze and report in real-time on the performance of brand programs and cultural trends using social, search and other real time data
  • Measurethe return on investment on social programs working with internal Knowledge & Insights team members and external partners
  • Decision Making: Make ‘real time’ decisions on social actions during in-flight programs (i.e. creating and publishing content, engaging with commenters, etc.)
  • Amplify content through paid media resources as needed
  • Innovation: Find innovative ways of advancing our real-time, social initiatives
  • Communication: Excellent communication and influencing skills that help inspire colleagues to care about, commit to and deliver social initiatives that drive business results
9

Social Marketing Manager Resume Examples & Samples

  • Works directly with creative agencies to develop social channel content and campaigns that supports corporate wide marketing initiatives
  • Manages paid promotional activity on social media
  • Fosters community growth through ongoing engagement with Xerox’s social media audiences
  • Works directly with Xerox’s customer support team to help customers who reach out to Xerox via social media
  • Analyzes online audiences and content performance, provides reports that offer actionable recommendations and data driven insights to maximize content rankings and increase brand visibility
  • Deploys internal advocacy programs to encourage the adoption of social media
10

Social & Marketing Manager Resume Examples & Samples

  • Act as public-facing representative of TeSPA and communicate on behalf of the brand across multiple channels on a consistent basis
  • Drive the design and execution of all TeSPA communication efforts across owned platforms and social media channels
  • Develop comprehensive social media and digital marketing strategies for collegiate esports programs and manage ongoing execution and iteration of plans to ensure effectiveness
  • Develop and maintain a comprehensive content calendar including announcements and social activity based on program requirements
  • Work with artists to drive the creation of graphics and written content for TeSPA websites, social media, and other external communication to support both community and competitive programs
  • Manage the creation of a monthly organization-wide newsletter by establishing a design, aggregating compelling content, and working with web resources for distribution
  • Analyze and report on content performance data to drive continuous improvement, optimization, and innovation
  • Provide meaningful feedback to program team on the community’s sentiment, concerns, and suggestions
  • Cover Letter
  • Portfolio including samples of written content, links to either social media work or marketing work
11

DTC Social Marketing Manager Resume Examples & Samples

  • Curation of relevant content to reach the company’s ideal
  • Management of all e-commerce and retail related social content (images, video and written)
  • Development and expansion of social communities, including blogger outreach efforts
  • Supervision of campaign design, thus ensuring brand compatibility standards
  • Creation and management of promotions and social ad campaigns including but not limited to custom audiences, lookalike profiling, FBX, etc
  • Leveraging our analytics and attribution toolkits in order to compile reports for management showing results
  • Management of retail store community pages
  • Creation of social marketing strategy that aligns with each brand’s merchandising calendar
  • Development and implementation of a process for capturing and augmenting online reviews
  • Management and execution of UGC toolkit
12

Social Marketing Manager, Digital Enterprises Resume Examples & Samples

  • Develop brand & content communications strategy that drives awareness around the Seeso brand as well as tentpole titles. This includes development of an editorial calendar by platform, identifying key opportunities and priorities within social
  • Establish KPIs per channel & campaign, using social analytics & reporting to evaluate past performance and inform future strategy. Analyze and report on status of social communities and creative performance on a monthly basis
  • Track existing & emerging social trends and opportunities, including platforms, tools, applications and competitive campaigns. Provide recommendations that will help drive word-of-mouth about Seeso & tentpole titles
  • Manage all creative development for social channels, from brief through execution. Create compelling social content optimized for each channel (e.g. Facebook, Twitter, Instagram) to maximize channel growth and increase fan engagement. Have ability to ideate content including GIFs, memes, videos
  • Organize team’s live-tweeting and live-engagement initiatives
  • Oversee brand’s YouTube presence, coordinating video deliverables/calendar
  • Interface and manage requests / cross-department initiatives from internal groups including Consumer Marketing, Programming, other Marketing teams within NBCU. Provide recommendations on how best amplify organic efforts through paid, cross-promotional opportunities with other brands, as well as strategic recommendations on product integration
  • Interface with Seeso talent, coordinating talent tweeting around key launches/Seeso initiatives, as well as execution of one-off ideas (like Seeso social handle takeovers)
  • Ensure brand consistency in social creative & tone of voice
  • Bachelors degree and 5+ years working in social media/communications
  • Experience building a brand’s social presence & team from the ground up (start-up experience preferred)
  • Agency/creative vendor management experience
  • Intimate understanding of social media and emerging trends. Understanding of the nuances of each social platform and best practices for each
  • Strong writing skills and ability to adapt to brand’s’ social tone of voice; a strong creative vision for social content creation and ideation that will resonate with our core audiences
  • Community management experience
  • Deep understanding social media metrics including Facebook Insights, Twitter Analytics, and social listening
  • Tremendous attention to detail, a copy editor’s eye is a must
  • Strong written and verbal skills, and ability to adapt to brand’s social tone of voice
  • Proven experience working with external partners/managing relationships
  • Passion for comedy (experience working in comedy a plus)
  • Working knowledge of Adobe Creative Suite, proficiency with Motion graphics design and video editing skills a plus
  • Studio experience strongly desired (internal or agency-side working with studios)
13

Paid Social Marketing Manager Resume Examples & Samples

  • Manage paid campaigns across Facebook/Instagram, Twitter and Snapchat to drive targeted, qualified traffic to Ticketmaster or its internal and external clients. Ensure campaign delivery, performance and revenue goals are fulfilled as scheduled
  • Work with Marketing leads to develop long and short term strategy for new and expanding social campaigns. Execute, manage and improve upon existing tactics and strategies within these channels; measure results and recommend strategy changes as necessary
  • Hands-on execution of bid/budget management, new campaign creation, audience refinement and new ad generation using various social ad platforms; monitor and actively report on performance; analyze results to build upon best practices and market trends
  • Explore new social channels and conduct due diligence on opportunity to reach new audiences (for example, understanding the ad landscape on Snapchat)
  • Drive best practices and challenging assumptions around data-driven decision-making, testing, growth, performance, and forecasting
  • Manage our relationship with our key Paid Social partners; lead weekly calls and planning sessions
  • 4+ years in Digital Marketing, including 2 years Paid Social marketing experience, preferably with large budgets in a high-growth B2C organization
  • Directly responsible for Social P&L delivery through daily management and optimization of campaigns
  • Expertise using social biddable platforms (Facebook, Instagram, Twitter, Pinterest) and interpreting their KPIs
  • High level of technical proficiency in Excel (experience working with large data sets, mastery of pivot tables and lookups)
  • Experience with web analytics tools (Omniture; Google Analytics/Adwords; Doubleclick/Kenshoo; Tableau; or SQL expertise) desired
14

Multicultural Digital & Social Marketing Manager Resume Examples & Samples

  • Deep experience and successful track record with marketing campaigns on major social media platforms, including both organic and paid media tactics
  • Proficiency in the channels of operation including social, display, OLV, web, search, mobile – social, mobile, and display are key
  • High degree of comfort with digital and social media measurement, analytics, and consumer/customer behavior metrics resulting from social marketing
  • Deep understanding of the US Hispanic market, including fluency in Spanish language
  • Ability to convey and articulate complex directives to multiple groups, as required for campaign execution
  • Strong experience with and instincts for social media creative execution
  • High level of interest in the rapidly evolving social media marketing landscape
  • Bilingual - Spanish and English
  • Five years of digital/social marketing experience at brand or ad agency
15

Senior.social Marketing Manager Resume Examples & Samples

  • Take ownership of social marketing strategy and roadmap development
  • Develop and manage strong relationships with key social platforms such as LINE, Twitter, Facebook, Instagram and YouTube
  • Manage two Marketing Specialists and develop scalable processes for operations (publishing, advertising, etc.)
  • Manage marketing budget for social advertising in consideration of efficiency of the marketing spend
  • Partner with Finance, Analytics, and Social CS teams to dive deep into metrics, identify growth drivers or problems, and act on improvement opportunities
  • Work closely with the Worldwide Social/Social Ads teams to learn and share best practices
  • Work closely with Prime teams to accelerate Prime sign-ups and company-wide large deal events
  • Collaborate with Amazon category/program teams to drive incremental sales and customer acquisition
  • Work closely with other members of Consumer Marketing, and take actions to maximize impact of integrated cross-channel marketing efforts
  • Create and maintain SNS content
  • Online retail experience is a plus, though not absolutely required
  • SNS marketing experience in retail industry is preferred
  • Experience of managing people and skills to effectively direct team’s efforts toward goals
  • An MBA or equivalent master degree is a plus
16

Social Marketing Manager Amazon Exclusives Resume Examples & Samples

  • Minimum of 3 years experience in marketing/social media
  • Exceptional time-management skills
  • Experience with Amazon merchandising and marketing tools, such as Content Symphony, Sonar, Browse Tools
  • Familiarity with Amazon traffic metrics and reporting
  • Minimum of 3 years of experience with internet business experience, retailing or technology management
  • Extreme attention to detail, relentlessly high standards and proven ability to manage multiple, competing priorities simultaneously
  • Communication and analytic skills, including strong ability to identify and solve highly ambiguous problems
  • Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
  • Communications and collaboration skills that enable you to earn trust up, down, and across the company
17

Senior Social Marketing Manager Retail Direct Marketing Resume Examples & Samples

  • Specific responsibilities include
  • Overseeing all social marketing efforts for Microsoft Stores
  • This includes social media strategy; management of social media presences on Facebook, Twitter, Instagram, YouTube and other channels
  • Customer engagement-monitoring/listening
  • Social media promotions
  • Driving substantial increase in follower growth, engagement through exclusive and relevant content, revenue attributable to social media, and customer satisfaction/resolution of service issues. This includes creation and tracking of KPIs and optimizing performance
  • Development and execution of comprehensive annual and quarterly social marketing strategies and editorial calendars
  • This includes the creation of social marketing campaigns mapped to key consumer buying moments, holidays, new store openings (NSOs), promotions and offers
  • Campaigns and contests should be integrated across all retail store marketing disciplines and channels, with strong integration into other Microsoft social teams to support and amplify
  • Coordination with PR agencies to identify and engage with local influencers, bloggers, and brand advocates in the social sphere. This includes managing local influencers, bloggers, brand advocates to help drive traffic & support local sustained program
  • Management of relationships across broader Microsoft's social community to foster amplification, cross-sharing of content, growth of social followers and provide business requirements for current and future-state social platforms and programs
  • Management and oversight of our social partner agency. This includes budgeting, assignment of duties, accountability for execution, reporting, and overall relationship leadership
  • Management of the internal social media team
  • Overseeing and managing daily engagement and user-generated content on social media outlets, including posting editorial content, responding to customers, and real-time management
  • Providing feedback for customer service team as needed to report on-going customer issues, and providing responses on customer issues related to campaigns, promotions or NSOs
  • Driving strong integration across other marketing communication tactics, including in-store, online store, digital advertising, and email
  • Being the social media strategic leader and voice within Microsoft Stores
18

Digital & Social Marketing Manager Resume Examples & Samples

  • Social Media expertise and activism
  • Ability to synthesize results from various sources of information to provide recommendations
  • Proven experience in design thinking and empathizing with the customer
  • Proven expertise of working in a similar role
  • Bachelor degree in Marketing, Business, or Psychology or equivalent industry experience
19

Social Marketing Manager Resume Examples & Samples

  • Building digital programs that are designed to drive brand affinity, awareness, activation, and retention via social media channels across the UK, France, and the Netherlands
  • Coordinating day­to­day social media activities with stakeholders (Marketing, Public Relations, Label Relations, Customer Service, Product, etc)
  • Localization of global social initiatives and announcements
  • Maximize new technologies and platforms to support our social ambition
  • Advising on social media integration into business activity
  • Building out a social content creation practice involving paid and earned strategies
20

Paid Social Marketing Manager Resume Examples & Samples

  • Manage the day to day operations of paid social marketing efforts in partnership with our media agency
  • Build a cohesive, ROI driven strategy for GA’s online paid social advertising programs, including Facebook, Instagram, Twitter, LinkedIn any other social platforms
  • Work with the Product and Marketing teams to leverage overall marketing plan in each channel as appropriate
  • On-going efforts to test, iterate and share and development best practices
  • Develops, manages, and tracks marketing budgets, timelines, and processes for paid social channels from kickoff to execution
  • Establishes and maintains processes to ensure effective and timely development and execution of programs within defined budget constraints
  • Regularly communicates project status to senior leadership, cross-functional team, and regional teams
  • Manages day-to-day relationships with internal and external creative teams, agencies and vendors to develop integrated customer communication materials
  • Evaluates creative concepts and final execution against the strategy. Effectively provides creative feedback
  • Leverages consumer insights and applies research learnings to identify the target consumer and insights to inform the marketing plan and creative brief. Provides input to research plans and test design for a promotion or category
  • Leads effort to track marketing performance, gather consumer insights, and analyze or evaluate program effectiveness. Shares findings with leadership and cross-functional team and integrates findings into future marketing activities and initiatives
  • Experience in a high growth startup environment
  • Direct response advertising or campaign management experience (5-7+ years)
  • Consumer lead gen background preferred, especially in education
  • Experience working with local market sales teams
  • Deep knowledge of facebook and instagram
  • Agency management: Direct or indirect management of internal and/or external agencies
  • Experience with web analytics, both building tracking structures and reporting (Kissmetrics and Google Analytics and Looker)
  • Experience with Sprinklr is a plus
  • Ability to communicate clearly and concisely, both orally and in writing. Ability to confidently present objectives and desired outcomes to leadership and cross functional teams. Consistently uses communications and presentation skills to influence outcomes. Ability to influence others without authority to get things done in a timely fashion
  • Ability to think strategically and creatively
  • Ability to problem-solve and drive towards resolution
  • Ability to write focused, strategic briefs, and evaluate creative and marketing programs against strategy
  • Strong analytical and measurement/tracking skills. Conduct analysis and present data and findings clearly, concisely and accurately. Be able to draw meaningful conclusions and indicated actions, and set performance benchmarks
  • Ability to manage time and budget effectively
  • Proven ability to build strong relationships with internal teams and agencies, both in person and remotely
  • Ability to maintain a fun, casual, professional and productive team atmosphere
  • Ability to work with a diverse team in a fast-paced environment
  • Calm under pressure and comfortable wearing many hats
21

Social Marketing Manager Resume Examples & Samples

  • Building digital programs that are designed to drive brand affinity, awareness, activation, and retention via social media channels across Philippines, Indonesia, Taiwan, Hong Kong, Singapore and Malaysia
  • Coordinating day­ to ­day social media activities with stakeholders (Marketing, Public Relations, Content Programming, Customer Service, Product, etc.)
  • Localization of global marketing and social campaigns and initiatives
  • Help with new market launches in the region
22

Content & Social Marketing Manager Resume Examples & Samples

  • BA/BS degree or equivalent practical experience
  • 5+ years experience managing social media for major brand(s) on either client or agency side
  • 4+ years experience planning and executing paid social campaigns
  • Ability to analyze data, identify trends and present key findings (both quantitative and qualitative)
  • Working knowledge of Google Analytics, Sprinklr, Opal and some Adobe Creative Suite tools
  • Copywriting experience acting as the social voice for a major brand
  • Self-starter willing to wear multiple hats
  • Eye and appreciation for thoughtful design
23

Social Marketing Manager Resume Examples & Samples

  • Collaborate with marketing and business functions to develop and execute highly effective integrated content series and social marketing campaigns across the region
  • Manage Social Marketing Specialists, helping them to achieve strategic, creative and operational excellence through the content series and campaigns they develop
  • Manage agencies – creative, media and other relevant agencies on a project-by-project basis. Ensure excellence in staffing, communication and creative and analytic output
  • Ensure all content adheres to our tone of voice and creative strategy guidelines, as well as being locally relevant and community led - being the editor in chief for EMEA social
  • Translate / adapt / iterate on global social and content strategies into relevant and compelling European strategies; develop social media plans, campaigns and promotions that support marketing plans and business objectives
  • Manage the day to day spending of production and media budgets for content marketing, taking input from the media team to ensure the strategy aligns with the wider media mix
  • Partner with the global social team to implement efficient social effectiveness monitoring and to develop frameworks, KPIs and measurement tools
  • Partner with the global social, marketing finance and operations teams on budget management, forecasting and actualizing
  • Be a thought leader and advocate for creating world class editorial content in EMEA
  • 10+ years experience. Preference for an editorial or content production background in combination with 3+ years in social marketing on the client side in the consumer internet space in travel, design, technology, or lifestyle brands
  • Proven ability to successfully manage individuals and agencies in a nurturing and collaborative way, in a global, cross-functional environment
  • Outstanding copywriting and editorial level professional English. Preference for at least one other European languages
  • Keen knowledge of storytelling through multiple media types - from video to magazine article; Instagram stories, Snapchat channels to Facebook Live; photo essay to gif tweets - both visual and written, with deep experience in brand and creative strategy, an excellent understanding of the interplay offline and online, and between paid, earned and owned channels
  • Specialization in social media and community-building online, including in-depth knowledge of social media platforms, market trends, best practices, content planning, development and publishing, social media metrics, analytics, and benchmarks, including tracking and understanding attribution from social media, web technology, mobile campaigns, and community
  • Experience building out sustained influencer programs that deliver results
  • Strong budget and production management skills, attention to detail and communication
  • Active personal social media profiles - you must be producing what you’d consume
  • Passion for all things Airbnb. Experience hosting and traveling on Airbnb is a huge plus
24

Senior Social Marketing Manager Resume Examples & Samples

  • Owns planning, implementation, management and optimisation of social campaign
  • Design testing agenda to understand the drivers of our social advertising impact
  • Partner with CI and tech teams to analyse data, derive insights, and guide our social analytics capabilities
  • Collaborates with display, programmatic, search and other channel teams to drive innovative marketing campaigns
  • Develop analytical framework for strategy development, KPI alignment to business goals, and the valuation of efforts for iterative test and learn growth
  • Evaluate new ad tech, social/messaging platforms and creative ad formats
  • Bi-lingual in spoken and written Japanese and English
  • 5+ years experience in digital marketing
  • Excellent organizational and data analysis skills; ability to derive actionable conclusions from large data sets
  • Ability to develop creative, effective approaches to difficult challenges
  • Understanding of online, offline, and partner marketing strategy development and channel execution
  • Must be comfortable with advanced Excel and capable of manipulating data in order to perform both high level and more granular analysis. This includes familiarity with VLookups, Pivot tables, and other such functionalities
  • Experience in influencing multiple stakeholders and leading cross functional teams across multiple locales and business units
  • Proven success in delivering results in a fast-paced, rapid-growth environment
  • MBA or equivalent
  • Preferred industry and background: IT, Finance, Consulting, Consumables
  • Experience in running digital/social promotions from inception through execution and maintenance
  • Multiple years of experience in social advertising (Facebook, Instagram, Twitter, LINE, YouTube, etc)
  • Knowledge of social advertising and its role within the online advertising ecosystem
  • Experience with organic social
  • Strong leader who can prioritize well and communicate clearly across all levels and multiple functions in an organization. Management consultant level written and verbal communication and listening skills
  • Have demonstrated skill at initiating, managing and growing strategic partnerships with third parties, including navigating complex and creative co-marketing arrangements with partners
  • Demonstrated ability to work with global technology and business teams
  • Demonstrated track record of creative problem solving; thinks big, starts small, and grows fast
  • Working knowledge of SQL and large data set management
25

Social Marketing Manager Resume Examples & Samples

  • Actively manage the day-to-day social listening and analytics program in support of the product line. Build and maintain Boolean search queries to surface brand/product mentions, industry trends and consumer or customer issues. Manage social media escalation and tagging protocol within established SLAs. Monitor, tag and analyze conversation daily, flagging key trends and issues. Escalate known customer issues from social to agents for immediate support. Manage moderation vendor to tag and escalate during off hours and weekends. (30%)
  • Develop and deliver a cadence of timely social media reports and escalations to support business needs. Use social media management tool to configure reporting dashboards, visualizations and trigger alerts. Build reports (daily/weekly digests), presentations and displays that distill social data into actionable insights. Ensure a high level of data integrity through regular quality checks. (30%)
  • Build, manage and grow social communities for product line. Develop social content from strategy through to production, working with internal resources and/or vendors to execute. Glean insights from listening to create content and campaigns that engage customers. Manage paid social campaigns. (30%)
  • Serve as social subject matter expert, leading social projects, integrations and campaigns for product line. Provides social media best practices, training and onboarding support to facilitate social customer care. (10%)
  • Bachelor’s degree in Marketing, Communications, New Media, Business, Data Analytics or related field
  • Minimum of 7 years relevant experience in digital marketing, social media or PR
  • Experience with Sprinklr social listening module and reporting
  • Sprinklr experience
  • Previous experience at an agency or Fortune 500 company
  • Super admin user of SMMS platform (Sprinklr); training and certification will be required
26

Social Marketing Manager Resume Examples & Samples

  • Content creation: Own social content creation across existing and new social platforms. This could include planning social content calendars, writing social copy, directing designers on visual asset creation, and developing content for show talent to promote on their own social platforms
  • Creative concepting: Lead creative concepting for priority shows, working with cross-functional teams at 360i as well as external agency partners, to create engaging social media campaigns and bring innovative marketing opportunities to our clients
  • Brief development: Work with the strategy team to inform social and creative briefs for new and returning shows
  • Community management: Manage multiple social communities at a time, monitoring and responding to fan feedback
  • Cross-functional collaboration: Collaborate with creative, media, insights, and strategy teams to create cohesive marketing plans that support the network’s business goals
  • Measurement: Partner with social insights manager to create measurement plans and continually optimize social content based on learnings
  • Management: Oversee the work of 1-2 Associate Social Marketing Managers, directing their work and providing guidance and counsel
  • 3-4 years in digital and/or social media marketing, content creation, and/or copywriting. Preferably in the entertainment space, agency or brand-side
  • Deep understanding of social marketing, the changing landscape, and existing and new social platforms
  • Strong copywriting skills with the ability to adapt tone and voice to various brands
  • Ability to tie social marketing metrics to business KPIs
  • Independent, self starter who can manage their own workload and deliverables
  • Comfortable in creating and leading in-person presentations to large groups of people, including senior executives
  • Incredible organizational skills in a very fast-paced environment
  • Collaborative and people-oriented
  • Curious about the digital space and always looking for what’s next
  • Excellent PowerPoint/Keynote, and Excel skills required. Knowledge of Photoshop preferred