Service Product Manager Resume Samples

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AN
A Nolan
Annamarie
Nolan
6313 Kyler Center
Houston
TX
6313 Kyler Center
Houston
TX
Experience Experience
08/2014 – present
Chicago, IL
IT Service & Product Manager
IT Service & Product Manager
08/2014 – present
Chicago, IL
IT Service & Product Manager
08/2014 – present
  • Provide service / product definition (service capabilities, service level design, cost framework) and service / product contract management
  • Establishing close relationships and trusted partnerships with other IT Service & Product Managers and IT Account Managers
  • Agreeing service and product volumes, prices, SLAs/OLAs, and establishing delivery contracts with ITD and external service providers
  • Provide subject matter expertise to delivery teams during the entire SDLC
  • Plan and manage products and services lifecycles, TCO, as well as demand of services and products within your portfolio
  • Assuming end-to-end service and product management incl. maintaining of the product information in the various inventories
  • Manage the lifecycle of services and keep the inventory systems up-to-date
10/2007 – 07/2014
San Francisco, CA
E-service Product Manager
E-service Product Manager
10/2007 – 07/2014
San Francisco, CA
E-service Product Manager
10/2007 – 07/2014
  • Manages all product development/management KPI’s
  • Develop and execute on an E-services product road map and plan
  • Support and manage all segment related go to market activities
  • Responsible for supporting the delivery of product performance results; revenue, number of users
  • Develop a clear product launch and commercialization process and methodology to ensure success at all levels; internally and externally
  • Embodies the Rentokil values of Service, Relationships and Teamwork
  • Introduces and markets new products by developing time-integrated plans with sales, advertising, and production
09/2002 – 08/2007
Phoenix, AZ
Service Product Manager
Service Product Manager
09/2002 – 08/2007
Phoenix, AZ
Service Product Manager
09/2002 – 08/2007
  • Provide support for pre-sales activity, working closely with Sales team, supporting opportunity development and the securing of orders
  • Provide strategy development, commercialization, and operations alignment for the service of the assigned products across the Energy Connections business
  • Team work and marketing activity leading to develop potential customer and sales opportunity. With win – lose analysis
  • Execute all service business management processes in an efficient way in order to drive service revenue and market growth
  • Develop new services and opportunities, rollout and implementation in the country product management for service products
  • Participate in the establishment of World-Class Product Management practices within Energy Connections
  • Responsibility for defining and monitoring the "book of work" feeding into a number of global, agile development teams
Education Education
Bachelor’s Degree in Engineering
University of Massachusetts Amherst
Bachelor’s Degree in Engineering
Skills Skills
  • Strong verbal and written communication skills, strong interpersonal skills
  • Ability to quickly learn new technology and products (implementation level)
  • Excellent understanding of networking and ability to capture and analyze any erroneous scenarios
  • Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc.
  • Detailed knowledge of telecommunications/IT architectures and operations and maintenance procedures
  • A practical knowledge of upcoming telco cloud capabilities and open minded approach towards Service idea generation in cloud environment is strong advantage
  • Linux or Windows or Unix Basic System Administration
  • IP or Fibre Channel Networking protocols experience or knowledge
  • Expertise in understanding the entire spectrum of Radio, Core and OSS/BSS products, both from technology and serviceability perspective
  • Ability to take conflict and redirect it towards team focused success
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1

Service Product Manager Resume Examples & Samples

  • Management and development of franchise protection, pre-trade risk and market access controls for the global Cash Equities and ETD trading platform
  • US regional responsibility for Cash Equities and Exchange Traded Derivatives (ETD)
  • Responsibility for defining and monitoring the "book of work" feeding into a number of global, agile development teams
  • Communicating with other SPM colleagues with responsibility for related systems such as order management, exchange connectivity and market data, to ensure that cross-system designs and projects are smoothly and correctly coordinated
  • Ensuring that the US system meet all necessary regulatory process including Reg NMS, SCI and SEC MAR
2

European Service & Product Manager Resume Examples & Samples

  • Management and development of Automated Execution systems within the EMEA region, used by the Cash Equities, Exchange-Traded Derivatives and Foreign Exchange business lines
  • Coordinating closely with colleagues responsible for equivalent systems used in APAC and Americas. A key responsibility is to assist with the ongoing global technical convergence of this product suite
  • Responsibility for defining and monitoring the "book of work" feeding into a number of agile development teams based in the EMEA region, consisting of a total of approximately 15 on-site and 10 offshore staff
  • Communicating with other SPM colleagues in EMEA with responsibility for related systems such as order management, exchange connectivity and market data, to ensure that cross-system designs and projects are smoothly and correctly coordinated
  • Ensuring that the systems used by the Automated Execution businesses in EMEA are stable, well-tested and maintained, correctly monitored and supported, and operate within all applicable regulations and defined best practices
3

End User Service Product Manager Resume Examples & Samples

  • Build vs buy decisions, ○ Management of New demand, requirements, fixes, including working with the Infrastructure Service Leadership in Eng. and Service Operation to implement a more robust Demand Management framework to be utilized across the main aspects of the Service catalogue
  • The Service Definition and Management of the consumer contract including the SLA for service delivery support and the Service Catalogue offering Marketing and communication for the service as well as overseeing projects that the product is involved in as part of the annual change the bank investments
  • Manage total cost of ownership: incoming cost allocations, allocations out to the business and ensuring all security and risk requirements of the product are addressed
  • Service Operations (SLA definition), Engineering (L2 / L3 support model), External vendor management (license & support maintenance)
  • Risk and audit: Ensure requirements are properly addressed and any Risk item is properly managed to resolution
4

IT Service & Product Manager, WM IT & CH IT Resume Examples & Samples

  • Planning and managing lifecycle, TCO, and demand of services and products in portfolio
  • Assuming end-to-end service and product management
  • Defining and managing sourcing and vendor strategies
  • Agreeing service volumes, prices, SLAs/OLAs, and establishing delivery contracts with ITD and external service providers
  • Designing services and products, as well as the corresponding reviews, reporting and billing
  • 5 years of related experience, preferably in a large and global financial organization or in a large IT service provider in the financial sector
  • Broad knowledge of front-to-back banking processes
  • Strong verbal and written communication skills, fluent in both German and English
  • Excellent influence management skills in interacting with various stakeholders within the firm
  • Comfortable working with people from diverse backgrounds and cultures
5

Service & Product Manager Resume Examples & Samples

  • Extensive years of related experience, preferably in a large and global financial organization or in a large IT service provider in the financial sector
  • Broad knowledge of asset management and investment processes, Strong verbal and written communication skills in English
  • Excellent influence management skills when interacting with various stakeholders within the firm
  • Comfortable working with people from diverse backgrounds, cultures, and geographical locations, Proactive "doer" approach with a desire to resolve issues / conflicting demands quickly, effectively and in a pragmatic way
6

IBM Insights as a Service Product Manager Resume Examples & Samples

  • At least 5 years experience in product management and/or data science
  • At least 3 years experience in one or more of the following types of data: company (financial, legal) and/or geospatial (weather, mapping)
  • At least 3 years experience in a cloud / Software as a Service (SaaS) business
  • Readiness to travel 10% travel annually
7

IT Service & Product Manager Resume Examples & Samples

  • Service & Product Strategy
  • Business and Financial Focus, specifically in the Portfolio management and performance reporting
  • Strategic Perspective and Global Awareness
  • Organization Efficiency and Development
  • Risk Management
  • Service Management
8

IT Service & Product Manager Resume Examples & Samples

  • Planning, designing and managing IT services and products in an end-to-end and fully industrialized manner
  • Translating customers' need into group technology services and products (incl. project initiation, overall roadmap planning for a product/service perspective)
  • Defining and executing the service strategy
  • Managing the life-cycle of services and products and keeping inventory systems up-to-date
  • Designing and continuously optimizing the service supply chain from a strategic point of view
  • Ensuring delivery of services within agreed SLAs and cost
  • Stakeholder management
  • Defining 3-year service strategies
  • Assuming end-to-end service and product management, i.e
9

WMA IT Service & Product Manager Resume Examples & Samples

  • Align Service Line scope and architecture within CTO defined enterprise and technical guidelines
  • Negotiate Service Level Agreements with GT's customers, and design services and products in accordance with the agreed service level targets
  • Define specific initiatives aimed at improving services, products and processes based on the results of service and product reviews and process evaluations. The resulting initiatives (programs/projects) are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation
  • Demonstrated ability to drive change and delivery on multi-year strategic initiatives
  • Thorough understanding of application development
  • Strategic thinker with ability to create multi-year product roadmaps to reach desired target state
  • Client Focus
  • Ability to work across organizational boundaries; astute in working through various groups in a large global enterprise
  • Comprehensive knowledge of retail wealth management
  • Demonstrated ability to identify and manage risk related to project delivery and financials; ability to identify and remove bottlenecks across technology and business groups
  • Excellent leadership, relationship management and influence skills
  • Ability to handle stressful situations with multiple groups
  • Demonstrated ability to take initiative
  • Significant experience in managing business demand for technology as a liaison with all levels of business and technology stakeholders and leadership
  • Demonstrated experience working with technology leadership and business partners to understand high-level business visions with strategies and feeding them into technology strategies and roadmaps
  • Experience presenting, collaborating and building trusted relationships with senior leadership (both business and technology) and technical peers to influence direction
10

IT Service Product Manager Resume Examples & Samples

  • Work with the business analysts and technical writers to define, develop and document Business Requirements, Non-Functional Requirements and functional Requirements
  • Define Service Portfolio strategy including development and execution of strategic service roadmaps
  • Assist in prioritizing of Business Requirements and collaborate with various teams on driving the service strategy and architecture
  • Document and report total cost of ownership of services
11

IT Service & Product Manager Resume Examples & Samples

  • Collaborating with business and technology areas to efficiently address business needs with unique and innovative business system design and solutions
  • Managing service and product performance towards cost and quality targets
  • Provide subject matter expertise to delivery teams during the entire SDLC
  • Manage the lifecycle of services and keep the inventory systems up-to-date
12

Service & Product Manager Resume Examples & Samples

  • Liaise with stakeholders across business and IT to develop world-class Research and marketing services
  • Align service line scope and architecture to IT enterprise and technical standards
  • Orchestrate the development of service enhancements according to a strategic service road map
  • Document and maintain service artefacts for service costs, SLA's and a service catalogue
  • Drive a portfolio of initiatives and projects across multiple technologies through to delivery
13

IT Service & Product Manager Resume Examples & Samples

  • Responsible for working with Application Delivery team to oversee timely and cost effective delivery of agreed programs and third level Production Support, ensuring deliveries are in accordance with the Product strategy
  • Establishing close relationships and trusted partnerships with Business stakeholders across the Global Asset & Liability Management, Risk Control, Finance, Middle Office and the Investment Bank
  • Establishing close relationships and trusted partnerships with other IT Service & Product Managers and IT Account Managers
  • Maintenance of a three year Product roadmap and strategy aligned to the Business Capability and Technical architectures
  • First point of contact in representing the interests of the Product with respect to future Business and Technology initiatives. Actively support the Business Case phase of such initiatives
  • Delivery of a commercially oriented Service providing full transparency on Total Cost of Ownership, tracking of cost and quality KPIs and adherence to Service Level Agreements
14

IT Service & Product Manager Resume Examples & Samples

  • Managing (Orchestrate) service and product performance towards cost and quality targets
  • Assuming end-to-end service and product management incl. maintaining of the product information in the various inventories
  • Managing sourcing and vendor strategies on an tactical level
  • Developing and executing of road maps
  • Agreeing service and product volumes, prices, SLAs/OLAs, and establishing delivery contracts with ITD and external service providers
  • Designing services and products, as well execution of the corresponding reviews, reporting and billing
  • Embed Risk Awareness by designing and operating an effective control environment, proactively identifying and raising control deficiencies and driving diligent and sustainable risk remediation
15

Service & Product Manager Resume Examples & Samples

  • Work closely with business product managers to understand business goals, user needs and solution opportunities, and to translate these into product strategy in collaboration with the service manager
  • Work closely with the IT Delivery organisation to set priorities, clarify requirements and steer delivery efforts that balance business objectives with system stability and performance objectives
  • Conduct the First Cut Requirements Assessment (FCRA) and ensure the implementation of the Minimal Enterprise Requirements (MERs)
  • Responsibility for operational risk of the products, including regular stability and capacity reviews, assessment of critical health check requirements with IT Delivery and management of product inventory (ISAC, CDCi)
  • Plans the product life cycle along the service strategies including the coordination of 3rd level support, Business Continuity Management & Crisis Management, and the decommissioning of the product
  • Plans and manages the financing of the product (KTLO and Continuous Improvement budget, Total Cost of Ownership TCO) in alignment with the relevant service managers
  • Supports and maintains the vendor strategy and management of external parties (vendors) for the product in alignment with the service managers
  • 3+ years of experience in the IT sector, preferably within the Financial Services industry or in a large IT service provider in the financial sector
  • Good verbal and written communication skills in English, German is a plus
  • Comfortable with interacting with various stakeholders
  • Proactive "doer" approach with a desire to resolve issues in a pragmatic way
16

IT Service & Product Manager Resume Examples & Samples

  • Being a strong, reliable and trusted advisor to all your Business Stakeholders and Partners and fostering close relationships with other IT SPMs and IT Account Managers
  • Translating customers' needs into GT services and products, and managing the lifecycle of this inventory
  • Challenging the status quo with the ambition of generating new ideas to help the business to move forward
  • Defining/updating the product and location roadmaps to ensure alignment with business demand and technology targets
  • Ensuring products are compliant with ORF2/ICAP, Minimal Enterprise Requirement (MER), Application Security Framework (ASF), Penetration Test Findings, Inventory Data Guidelines (Affirmation and Quality Assurance) and others
  • Executing the service definition and strategy in accordance with the Service Architecture
  • Managing and controlling the direct and total costs (KTLO) for your products carefully while improving cost transparency, ensuring financial targets, KPIs and SLAs
  • Maintaining and actively managing D&E and SD of your products. Regularly interacting with Application Delivery teams to raise, discuss and solve capacity and skills issues, whilst overseeing timely and cost effective delivery, and according to the product strategies
17

Service Product Manager Resume Examples & Samples

  • Define and develop a service and support strategy for software products, to include: writing and maintaining Product Support Plans, Service Implementation Plans, creating financial models for services, defining support roles and responsibilities
  • Manage service product life cycle and assume end-to-end Service product management, including maintaining service information/documentation in all appropriate document repositories (SharePoint, The Loop, KnowledgeBase)
  • Scope review, GTM meeting with all stakeholders
  • Product setup/configuration in Insight system, End-to-End testing for assets validation
  • Coordinate Support Readiness Training
  • Sign off on GA readiness
  • Interface with different levels of HDS management, Support & Pricing Teams, Product Management, Product Engineering, third party partners and other Go-To Market Teams
  • Manage sourcing and vendor strategies on a tactical level
  • Assess technology offerings, capabilities, and competitors in current, as well as potentially new, areas
  • Work with Product Services for CCB & ECN review and release process
  • Communicate roadmap to internal stakeholders
  • Shape product requirements based on feedback from customers and key internal stakeholders
  • Maintain a pulse on the market, our competitors, and customer/stakeholder requirements
  • Be current and forward-looking in relation to industry best practices
  • Ability to travel up to 10% of the time
  • 5+ years of experience with customer support and product serviceability
  • 5+ years of hands-on experience as Software Developer / Support Engineer / System Integrator/ System Administration / Software Analyst
  • 2+ years of Product management or project management experience is desireable
  • Experience with software development methodologies & processes (e.g. Agile, Extreme Programming, Lean Software development, Rapid application development, Scrum)
  • Understanding of software, hardware and solution development lifecycle
  • Familiarity with current technologies/concepts like VMWare, Big Data, IoT, Cloud, Virtualization, Networking
  • Solid understanding of general business & financial concepts, to include pricing, margins, costs
  • Ability to effectively collaborate across time zones and cultures
  • Strong verbal and written communication skills, strong interpersonal skills
18

Managed Data Service Product Manager Resume Examples & Samples

  • Develop and define product strategy (Security Master, Price Master and Managed Service) in consultation with business leads to ensure compliance with business goals and objectives
  • Define feature and functional enhancements (Security Master, Price Master, Internal), write business specifications, liaise with Development and coordinate QA testing
  • Act as the single, EMEA or US based reference data resource within Broadridge and assist Sales by making prospect and industry contacts, helping with developing pipeline opportunities, attending industry events and closing sales
  • Act in a pre-sales capacity where required by coordinating sales meetings and preparing and conducting product demonstrations as needed
  • Act as the local SME for all EMEA or US based clients of the Reference Data offering
  • Act as a senior liaison to the Broadridge BPO organization as it relates to the Managed Service delivery
  • Assist in the development of the Product Pricing matrix based on known and quantifiable costs, target margin and competitive environment
  • Internal SME and contact point for other Broadridge business units
  • Fulfill product management responsibilities in the definition of new features and product direction; write necessary business requirements and plans
  • Provide guidance and direction to the Reference Data Development team to ensure accurate and timely delivery of the solutions needed to maintain achievement of strategic goals
  • Work with senior management and other required BR staff to coordinate sales meetings and product demonstrations
  • Work with the senior management team to provide updates on our strategy and discuss/plan investments required into the product to achieve agreed goals
  • Act as relationship manager to relevant data vendors as needed
  • Liaise with larger BR Sales organization to assist with education, training and implementation of the sales strategy
  • Participate in all EMEA based sales meetings and opportunities
  • Understand and ensure clarity of competitive landscape for similarly positioned products
  • Assist in the creation of a 2 year rolling business plan for the reference data solutions
  • Extensive financial services experience with broker dealers, banks, asset managers and administrators
  • Strong product management, strategy, pricing and planning skills
  • Extensive experience with reference data software
  • Knowledge of virtually all asset classes in global markets with particular emphasis on OTC Derivatives
  • Strong understanding of the reference data ecosystem and how different financial institutions manage their reference data needs
  • Ability to manage and motivate assigned staff and virtual teams in a matrix organization to achieve the strategic goals
  • Familiarity with
19

ADV HRM Self Service Product Manager Resume Examples & Samples

  • Setting the product direction and strategy for their product and planning contents for each release
  • Working with and supporting CGI Solution Management, Sales, Delivery, and Marketing organizations to define and promote the product
  • Supporting the globalization of the product – including strategy, sales, marketing, solution and delivery
  • Representing Advantage HRM Self Service in CGI Advantage Steering Committee meetings
  • Working with clients, prospects, industry analysts, and industry associations to define, promote and sell the product line
  • Developing in-depth knowledge of the Advantage HRM product, features, and functionality
  • Identifying and understanding Advantage competitive strengths and weaknesses
  • Adv HRM - Payroll
  • Advantage HRM
20

Self Service Product Manager Resume Examples & Samples

  • Manage the strategic and tactical project portfolio for Self Service effort of the Digital platform for all client sites
  • Lead cross functional teams to design and develop new products, develop new features and enhancements
  • Develop Business Requirement Documents and Use Cases for Online and Mobile platforms and work closely with Technology and Operations to oversee project implementation
  • Manage the client experience portfolio as it relates to self-service capability including enhancement prioritization
  • Continuously review metrics and user feedback to identify opportunities to improve the product
  • Keep abreast of industry standards communicate upcoming changes which have a client impact
  • Perform Service Center and, when necessary, branch training for enhancements
  • Product/Project management skills with 5-8 years with online and/or mobile product management
  • Experience defining and learning Operational and Service flows that support client informational updates
  • Ability to independently drive projects to completion and ability to manage multiple competing priorities in a demanding environment
  • Strong MicroSoft Office Skills (Excel, PowerPoint, Word)
21

Service Product Manager Resume Examples & Samples

  • Responsible for the development and execution of the technical services marketing strategy in partnership with product marketing and ProCare marketing
  • Align with marketing leaders to develop tools, materials, campaigns, and other initiatives based on the overarching strategy for Communications
  • Ensures articulation of desired brand image and position for consistent communication throughout the organization
  • Responsible for the development and implementation of education programs and tools to increase service sales
  • Responsible for the creation and deployment of selling aids, literature, and brochures for service products
  • Analyzes competitive position of service products and recommends price structures and incentives to drive sustainable profitability
  • Analyzes and appraises the effectiveness of sales methods, costs, and results. Recommends ideas to marketing and sales leaders in order to increase service sales
  • May prepare or aid in the preparation of sales forecasts and projected selling expense budgets
  • Manages and/or facilitates functional input in the new product development process in order to drive service contract sales
  • Conduct market research to better understand customer preferences and provides advice based on findings
  • Collaborate with the inside sales team and the sales force to proactively identify target customers and capture service contract business
  • Support the sales force in the sale of service contracts through timely responses and participation in specific customer meetings
  • Provides excellent experience for internal and external customers by meeting or exceeding needs
  • May coach and develop marketing personnel. May direct the activities of 1 or more subordinate marketing employee
22

Service Product Manager NI Resume Examples & Samples

  • Responsible for service product support for Regional NI PdM organization
  • Ensure that Line of Business (LoB) service products are implemented in GSS Services NI according to global structures and guidelines
  • Provide relevant service documentation to Market NI PdM organization in customer solution creation and negotiation phases
  • Provide support for service procurement and standardization team
  • Service Product Management
  • Knowledge of Radio Access/Converged Core/ IP Transport/OSS
  • Experience in project deployment/field experience would be an added advantage
  • Customer Business Understanding
  • Processes and Tools
  • Cost & Profitability
  • Solution Selling
  • Bid capability, Presales Knowledge
23

Service Product Manager SI Resume Examples & Samples

  • Manages client engagements with solution capabilities from multiple sources and technologies
  • Defines new & innovative solutions/answers to client needs and to define and package integrated solutions
  • Development and co-ordination of activities of more junior consultants and leads own consulting team
  • Demonstrates capability to produce tender deliverables (e.g. Solution, Scoping & Costing, SoC, risk log, project plan, assumptions, SOR, acceptance)
  • Uses the globally defined tools
  • Defines work packages and localizes service items to match customer needs
  • Represents own Line of Business as a member of SI pre-sales team
  • Coaches junior Service Product Managers
  • Understands the financial impact of taken decisions and actions
  • Creates, maintains and uses Benchmarks
24

Service Product Manager Resume Examples & Samples

  • Bachelor’s Degree in an engineering discipline from an accredited university or college
  • Substantial experience of leading product management, product marketing and/or technical development, in a Rotating Machines, Electrical Equipment, or related environment
  • Master’s degree in Engineering or Business Administration
  • Knowledge of the disciplines and inter-relationship between product management and supply chain, engineering/technology and related functions, costing systems, financial reporting measures
  • Strategically aware, coupled with tactical implementation experience
  • Strong analytical skills with ability to identify and explain critical issues
  • Six sigma/lean/fast works awareness
  • Experience of operating in a matrix environment with strong relationship-building capability, able to work effectively across functions
  • Excellent interpersonal and leadership skills, capable of influencing and driving a strategic agenda
  • Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others
25

E-service Product Manager Resume Examples & Samples

  • Develop and execute on an E-services product road map and plan
  • Develop a clear product launch and commercialization process and methodology to ensure success at all levels; internally and externally
  • Manages all product development/management KPI’s
  • Create an annual product go-to-market strategy and tactical plan
  • Support the design and execution of sales channel plans and go-to-market actions, including the development of sales enablement tools and methodologies
  • Perform regular SWOT and market analysis
  • Provide field support for customer demonstrations
  • Support and manage all segment related go to market activities
  • Recommends the nature and scope of present and future E-Services product lines by reviewing product specifications and requirements; appraising new product ideas and/or product changes
  • Directs the efforts of product line communications by owning product marketing communication objectives
  • Responsible for supporting the delivery of product performance results; revenue, number of users
  • Acts commercially, with respect to deriving/sharing product market data, interactions with customers (Voice of Customer, Sales calls, etc.) and field salespeople
  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with IT and product development
  • Drives product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders
  • Embodies the Rentokil values of Service, Relationships and Teamwork
  • 3+ years of software marketing/product management experience, ideally with customer extranets and/or IoT.Knowledgeable in technology, as well as IoT products
  • This position requires travel to customer and non-customer sites in North America (25%)
26

Service Product Manager Resume Examples & Samples

  • Execute all service business management processes in an efficient way in order to drive service revenue and market growth
  • Market analysis and competitive transparency
  • Customer base analysis and business potential identification
  • Service portfolio, offerings and pricing
  • Contract management
  • Develop market and customer oriented service, offerings, communication methods
  • Develop new services and opportunities, rollout and implementation in the country product management for service products
  • Launch special campaigns within the service environment
  • Prepare contract calculation and quotation for maintenance contracts
  • Support in preparing maintenance contracts
  • Consolidate and convert all required information for a maintenance price book for the local market including on call services, spare parts yearly price strategy
  • Collect customer data and produce trend analysis for management
27

Service Product Manager Resume Examples & Samples

  • At least 3-5 years of product management experience
  • Familiar HTML / Javascript and Python
  • Familiar with statistical analytics
  • Can mock up concepts rapidly
  • Can use agile development methodologies and tools
  • Experience with cloud servers and mobile apps
  • Must be self-motivated and driven
28

Service Product Manager Resume Examples & Samples

  • Ensure that Line of Business (LoB) service products are implemented in GSS Services NI as per global structures and guidelines
  • Support implementation of global tools and processes for LoB product management in GSS Services NI
  • To ensure optimal bid in terms of scope, risks and cost to meet customer expectations
  • Energy /Power Solutioning and Antenna Solutioning
  • Responsible for hand over of own service product specification from tendering to the project execution
  • Drive and ensure the tooling needs of the Business line
29

VP, Digital Self-service Product Manager Resume Examples & Samples

  • 5+ years’ experience in Internet / Digital space required
  • Financial services industry experience preferred but not required
  • Experience working in agile delivery preferred
30

IT Service & Product Manager Resume Examples & Samples

  • Do you have a knack for crafting a vision and bringing it to life? Do you enjoy working in a collaborative environment to deliver technology solutions? Do you take pride in owning and managing technology product and services? We're looking for someone with a background in Product Management of technical solutions to deliver against multi-year strategic plans for a variety of Wealth Management Solutions. Responsibilities include
  • Assess the offerings, capabilities, and competitors as well as current and potential new solutions
  • Align solutions and architecture with CTO to meet defined enterprise and technical guidelines to meet current and future demand
  • Participate and drive the digital transformation of robust technology platforms
  • Design services and products, and execute corresponding account management reviews whilst managing the service's reporting and billing requirements
  • Capture and translate business requirements for new and existing services into systems' requirements specifications through interactions with business analysts, and technical team members
  • Plan and manage products and services lifecycles, TCO, as well as demand of services and products within your portfolio
31

Service Product Manager Resume Examples & Samples

  • Regular marketing reports with unique insight
  • Developing and implementing product roadmap and strategies to continuously grow multiple product lines
  • Service product marketed price maintenance with competition
  • Marketing activity / events design and execution, internal and external, like user seminar, webminar, email campaign, wechat promotion…
  • Marketing material creation and publish
  • Team work and marketing activity leading to develop potential customer and sales opportunity. With win – lose analysis
  • Minimum 5 years experience in marketing
  • Excellent analytical skills, good time management, and attention to details, keen to learn new things, creative and always try to be innovative
  • Proven capabilities in continuous process improvement
  • Good written and oral communication skills in both English and Mandarin
  • Good at SAP, PPT, Excel, etc. working tools
  • Strong organizational skills and work well under deadlines and time constraints
32

Service Product Manager Resume Examples & Samples

  • Collaborate at the New Service Product Development Process from Concept to Launch
  • Define, create & update the Marketing materials & sales tools with particular focus on Product launches
  • Provide the marketing communication team on a regular base with material to be published on social media, PR and web communication tools
  • Provide fast & adequate support (including product training and customer facing activities) to the EMEA Sales Teams
  • Cooperate with Service PM's of other Regions in defining Service products strategy
  • Define Service Pricing models, Positioning and Discounts policies
  • Track & report the Service business by Country, by Market Segment and by Product Segment
  • Perform Market & Competition analysis to define and review Service products positioning
  • Coordinate technical / commercial information flow from Service sales teams to Service management to address market needs
33

Service Product Manager Resume Examples & Samples

  • Ability to quickly learn new technology and products (implementation level)
  • Working knowledge of PC or Server Hardware and Components or troubleshooting experience
  • Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc
  • Linux or Windows or Unix Basic System Administration
  • IP or Fibre Channel Networking protocols experience or knowledge
  • Understanding of Computing and Storage Virtualization a plus
  • IT infrastructure, cloud architecture and industry knowledge a plus