Security Operations Center Operator Resume Samples

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K Rowe

Kirsten

Rowe

869 Baylee Orchard

Phoenix

+1 (555) 347 3891

869 Baylee Orchard

Phoenix

Phone

p +1 (555) 347 3891

Experience Experience

Detroit, MI

Security Operations Center Operator

Detroit, MI

Purdy-Huels

Detroit, MI

Security Operations Center Operator

Participate in industry specific security/safety training programs to offer our clients the best trained officers at their sites
Be aware of and familiar with the site-specific operations performance manual and post orders
Successful completion of AlliedBarton’s Master Security Officers Basic (Level 1) Course
Neat and professional appearance
Friendly and professional demeanor
$11.00 Per Hour
Responsible for the safety and security of all client sites and their security forces

New York, NY

Global Security Operations Center Operator

New York, NY

Schaden and Sons

New York, NY

Global Security Operations Center Operator

The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests
Make common sense decisions and exercise action during high tension and stressful situations
Evaluate global incidents that may impact employees or offices and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, Public Relations, Legal, Facilities, Country Leaders, etc.)
Support the critical role of "Incident Reach back Command" by facilitating the dissemination of information in order to mobilize the necessary resources to ensure that the regional staff can mitigate immediate risk and incidents
The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices
The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual
Provide situational awareness of issues occurring throughout the region and at high level globally, through internet observation, news media reporting and establish intergroup communication with other support elements

present

Chicago, IL

Lead Security Operations Center Operator

Chicago, IL

Sanford and Sons

present

Chicago, IL

Lead Security Operations Center Operator

present

Answering phones; operate telephone system
Operating radio; use multi-channel communications
Call logging; data entry
Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Comply with and facilitate the conduct of the daily routine in the SOC
Supervision and development of direct reports
SOC Officers report safety concerns, security breaches and unusual circumstances both verbally and in writing

Education Education

Associate’s Degree in Criminal Justice

California State University, Northridge

Associate’s Degree in Criminal Justice

Skills Skills

Ability to work in a team oriented environment and the ability to work independently
Ability to identify critical issues quickly and accurately
Ability to provide quality customer service
Proficiency with Microsoft Word, Excel and Access
Neat and professional appearance
Friendly and professional demeanor
Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.)
Proficient computer skills including Microsoft Office
Ability to research, investigate, compile information
Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)

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4 Security Operations Center Operator resume templates

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Security Operations Center Operator w Resume Examples & Samples

SOC Officers ensure the facility is provided with high quality security services to protect people and property
Remains flexible to ever changing environment; adapts well to different situations
A minimum of 2 years of experience in a security operations center and have proven skills in a security operations center environment
Must possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include, but are not limited to: security access control, CCTV & alarm systems, email, intranet systems and complex communication device systems

Global Security Operations Center Operator Resume Examples & Samples

The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests
The GSOC operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio
The GSOC operator maintains various records of communications and events
Evaluate global incidents that may impact employees or offices and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, Public Relations, Legal, Facilities, Country Leaders, etc.)
Monitor employee travel and notify security management with potential risk
The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices
Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)
The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual
The GSOC operator will act as a liaison between all departments and the Global Safety & Security team
Collaborate with other internal business units regarding incident reports related to theft, urgent terminations, medical incidents, asset management, etc
Manage the access control system alarms
Monitor radio traffic of local and remote sites
Create dispatch cases for every officer that is dispatched during your shift
Recommend improvement and guidance to internal partners
Initiate incident reports and work orders for situations that require one
Evaluate Travel Notifications and alert company travelers with potential impact
Assist employees while on travel (Medical, Lost/Stolen Property, etc.)
Support Company’s events (Summits, Conferences, etc.)
Check to ensure all Access Control, CCTV, and other tools are working properly
Assist employees, security staff, vendors and employee requests as needed
Makes all required notifications and escalations
Strong understanding and troubleshooting of CCTV and Physical Access Control Systems
Must be able to multi task
Have strong prioritizing abilities
Ability to stay calm and give direction under pressure
Ability to analyze problems, identify causes, and implement results oriented solutions
Excellent organizational and time management ability. Must be competent and literate with computers
Must have the ability to develop and write clear and concise emails and memos
Ability to handle high pressure situations and make sound decisions
A professional demeanor, along with excellent customer service skills

Security Operations Center Operator an Hour Evenings Resume Examples & Samples

Handle security issues or emergency situations appropriately. Contact Emergency Services, such as EMT, Fire Dept., etc
Be aware of and familiar with the site-specific operations performance manual and post orders
Friendly and professional demeanor

Global Security Operations Center Operator Resume Examples & Samples

The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests
The GSOC operator will dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio
The GSOC operator uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Client
The GSOC operator will act as a liaison between all departments and the Physical Security Department
The GSOC operator will escalate (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and GSOC Manager
The GSOC operator accurately maintains control of all equipment and keys in the GSOC. Accurately logs all equipment and keys signed out and returned by Security, parking and shuttle bus staff
The GSOC operator informs (without delay) the Shift Supervisor I Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
The GSOC operator proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms
The GSOC operator answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two- way communication systems
The GSOC operator must have excellent verbal, written and customer service skills and abilities
Advanced computer skills and proficiency
Above average computer hardware and software knowledge
Self-motivated and able to work under little to no direct supervision
Think through problems for logical solutions, and remain calm and professional under stress. Strong decision making ability during both crisis and non- crisis situations
Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
Able to work and communicate effectively with all levels of leadership

Security Operations Center Operator Resume Examples & Samples

Monitor multiple intrusion and fire alarm systems for local and nationwide client locations
Monitor closed circuit television systems for local and nationwide client locations
Monitor multiple radio talk groups for local site to include security and fire talk groups
Answer incoming emergency and non-emergency calls for the local client locations
Annotate all site activity as it pertains to security, fire and/or facilities
Responsible for the safety and security of all client sites and their security forces
Responsible for all documentation for alarm responses, contractual work and site security violations
Responsible for answering all emergency and non-emergency phones and following through on any request given
Responsible for supporting security forces in their daily operations
Responsible for maintaining working knowledge of local and nationwide client location
Must have a least 2 years of dispatching experience
Previous military or law enforcement experience beneficial
Outstanding interpersonal and communication skills
Ability to work 12 hour shifts and minimum of 40 hours a week
Ability to work in both a team-oriented and individual environment
Ability to multi-task and work under stressful situations
Must have strong computer knowledge and typing skills
Must be able to obtain and maintain a DOD Secret Level Clearance
Must be at least 18 years of age or older and have a valid class D (or above) driver license

Security Operations Center Operator Resume Examples & Samples

Monitors, tests and responds to intrusion and other alarm systems at multiple locations
Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area
Assists shift supervisors in the deployment of security personnel and security personnel activities
Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person
Monitors and operates computer systems effectively
Documents and investigates security events and incidents
Dispatches security staff as appropriate and issues equipment
Build, improve and maintain effective communication and relationships with co-workers, staff, subcontractors, vendors and guests
Remain flexible to an ever changing environment, and adapt well to different situations
Report safety concerns, security breaches and unusual activity both verbally and in writing
Handle security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT’s
Fully participate in training and certification programs to enhance your ability and advance your career
Be thoroughly familiar with our security operations manuals, post orders, policies, procedures and instructions
Have experience and effectively use Microsoft products such as Word, Excel and Power Point
The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes, but is not limited to: effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports
Have the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner
High school diploma or higher
Outstanding interpersonal and communications skills are required
A minimum of 2 years of experience in a security operations and a proven track record in a security operations center environment
Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV and communications equipment
Have an understanding and knowledge of the National Industrial Security Program with experience working in a cleared facility environment
Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.)
Ability to work in a team oriented environment and the ability to work independently

Security Operations Center Operator Dispatcher Resume Examples & Samples

SOC Officers collect and verify relevent information from customer employees, members of the public, ensure the facility is provided with high quality security services to protect people and property, and public safety agencies to aid in dispatching appropriate resources
Maintain Communication with reporting parties and first responders throughout the duration of the event; encouraging all parties to remain calm and providing reassurance that the proper response will be provided
Build, improve and maintain effective relationships with both client employees and guests. Operate complex radio, telephone, and computer equipment; reporting malfunctions or outages in a timely manner. Work with other team members in the communication center to make timely and accurate notifications to customer and leadership
Prior military, law enforcement or in a related corporate security or fire protection, public safety dispatcher, emergency medical Technician experience is beneficial
A minimum of 2 years of experience in a security operations center, and have proven skills in a security operations center environment
Ability to obtain an active U.S. Security Secret Clearance, for which the U. S.Goverment Requires U. S. Citizenship

Global Security Operations Center Operator Resume Examples & Samples

Execute all aspects of the day to day functions of the GSOC, including handling access control and security procedures for domestic and international facilities
Monitor closed circuit television (CCTV) network system; review video as necessary; monitor and take appropriate action with regards to global alarms involving client’s intrusion and fire systems
Monitor worldwide events that may have an impact or employees, assets, and operations
Serve as the primary crisis management contact, draft incident narratives, and escalate to senior management
Draft incident bulletins and intelligent briefings related to political trends, security and civil unrest, weather phenomena and other emerging global issues
Effectively execute protocol measures to assist and ensure the safety of all client travelers across the globe
Serve as logistical support for crisis management and business continuity teams and initiate mass communications and bridge calls, as requested
College degree in Criminal Justice, Global Security and Intelligence, Homeland Security, Forensic Studies or another related discipline
Work history must demonstrate each of the following

Security Operations Center Operator Resume Examples & Samples

Monitor all security, communications and fire/life safety systems within the designated region via the provided monitoring systems
Serve as the liaison between all departments and the Security Department
Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
Directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by Security, parking and shuttle bus staff
Complete 'Task work orders" for all reported maintenance needs
Inform (without delay) the Shift Supervisor I Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
Answer and respond to events and situations received over regular and emergency phones and intercoms
Control and monitor the two-way communication systems
Speak clearly, give direction, and provide guidance to employees and security staff during emergencies

Global Security Operations Center Operator Resume Examples & Samples

Execute all aspects of the day to day functions of the Security Operations Center
Initiate response/notification procedures during domestic and overseas emergency situations such as medical emergencies, bomb threats, workplace violence incidents, suspended or terminated employees, power outages, hazardous material spills, suspicious activity, press and media requests, cargo truck incidents, etc
Effectively execute protocol measures to communicate with Client travelers across the globe, as needed
Monitor and respond to global alerts and events affecting Client facilities and employees; provide immediate information and assistance as needed; initiate mass communication notifications as required; notify leadership of the event(s) affecting business operations or employees
Document and manage all local Dispatches and overall Incident Reporting affecting global resources in the Incident Management System
Understand and utilize the Microsoft 365 software application and the features of Microsoft Outlook, Lync, OneNote, Word, and Excel
Monitor Client’s Closed Circuit Television (CCTV) network system; review video as necessary; monitor and take appropriate action with regard to global alarms involving Client’s intrusion and fire systems
Utilize and execute checklists, protocols, and phone listings to effectively manage global incidents and make applicable notifications
Monitor local contracted security on their day to day Morgantown duties and responsibilities

Security Operations Center Operator Resume Examples & Samples

Manage and monitor condition and operation of security equipment through regular testing and auditing of system; maintain documentation to meet regulatory compliance requirements and for future audit purposes
Receive and process calls for security service from customers, employees, vendors, and contract agents of a high profile client; receive and process service calls for all security equipment throughout the organization
Resolve security and access control problems for employees, contract agents, and customers throughout the organization
Document all security incidents, enter initial reports into security case management system and manage initial investigation phase of all security incidents
Support various Information Security management programs and initiatives related to computer security, policy and procedures, awareness training, audit coordination, legal matters, legislation and regulatory compliance
Must be able to meet and maintain any applicable licensing or certification requirements
Must possess experience with Microsoft Word, Excel and Access
Must possess teamwork, organization, flexibility and strong communication skills
Must be flexible, energetic, and willing to take ownership for work performed and decisions made during the course of duty
Must have the ability to learn, grasp and retain a variety of system, network and security related concepts, information and procedures and be able to effectively apply this knowledge on a daily basis
Must be highly organized and have the ability to handle several tasks concurrently and prioritize work appropriately

Security Operations Center Operator Resume Examples & Samples

Manage and monitor condition and operation of security equipment through regular testing and auditing of system
Conduct investigations using PTZ video monitoring system and alarm systems
Proficiency with Microsoft Word, Excel and Access
Strong aptitude for problem solving
Ability to learn, grasp and retain a variety of system, network and security related concepts, information and procedures and be able to effectively apply this knowledge on a daily basis

Global Security Operations Center Operator Resume Examples & Samples

Evaluate global incidents that may impact company’s employees or offices and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, EmpComm, Public Relations, Legal, Facilities, Country Leaders, etc.)
Monitor executives’ travel and notify security management with potential risk
Evaluate ISOS Travel Notifications and alert employees/travelers with potential impact
Assist company’s employees while on travel (Medical, Lost/stolen property, etc)
Support company’s events
Assist company’s employees, security staff, vendors and requests as needed
Makes all required notifications (SendWordNow and escalations)
Must pass the Critical testing with a score of 80% or greater

Security Operations Center Operator Resume Examples & Samples

Contact appropriate site personnel during alarm activations nationally
During absence of Supervisor, perform all supervisor shift duties including supervision of contract staff
Program, perform and coordinate maintenance on all security systems
Complete requested CCTV review and/or system history reports on security systems
Complete and file necessary restricted authorization forms and audits as mandated per period
Produce all requested access control badges for sites nationally
Ensure network connectivity is active for all security systems nationally
Produce and review shift incident reports for accuracy and provide appropriate follow-up actions
Conduct training of security operations and systems as needed
Conduct investigations as directed by management and submit findings in written format
Work rotating shifts and/or overtime consistent with operational requirements
Provide assistance with projects, investigations and tasks to management as needed

Global Security Operations Center Operator Resume Examples & Samples

Monitor CCTV and access control systems for a network of facilities across North America
Verify security related alarms; dispatch first responders and provide situation updates to security managers
Maintain knowledge of the location and the status of various security personnel
Create accurate communications logs and accurately report incidents in case management databases
Provide situational awareness of issues occurring throughout the region and at high level globally, through internet observation, news media reporting and establish intergroup communication with other support elements
Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company's assets
Provide information for investigative purposes by making use of data and information available in sensitive security databases
Support the critical role of "Incident Reach back Command" by facilitating the dissemination of information in order to mobilize the necessary resources to ensure that the regional staff can mitigate immediate risk and incidents
Utilize SharePoint sites and Microsoft Office Suite programs to generate reports and access security related information
Make common sense decisions and exercise action during high tension and stressful situations
Must possess, or be able to obtain, a Security Officer License issued by the State of New York

Security Operations Center Operator Resume Examples & Samples

Ensures that the facility is provided with high-quality security services to protect people and property
Monitors and operates facility computers systems regularly, as assigned
Maintains awareness of and familiarity with the site-specific operations performance manual and post orders

Lead Security Operations Center Operator Resume Examples & Samples

Supervision and development of direct reports
Operations support; routing of call information to the appropriate units for handling
Conduct Career Development Reviews for employees under direct supervision, determine additional training needs, and take steps to ensure professional growth of SOC Operators
Work history to demonstrate proficiency with the following
Unarmed Custom Protection Security Officer (Charlotte, NC)

Security Operations Center Operator Resume Examples & Samples

Answering phones; operate telephone system
Call logging; data entry
Comply with and facilitate the conduct of the daily routine in the SOC
Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

Global Security Operations Center Operator Resume Examples & Samples

Execute protocols and communicate at all levels across the globe to employees and security team members as needed
Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed; initiate mass communication notifications as required; notify leadership of events effecting business operations and employees
Monitor Closed Circuit Television (CCTV) network systems, review video as necessary
Monitor travel safety and security of company's employees

Security Operations Center Operator Resume Examples & Samples

Acknowledge alarms and dispatch personnel as needed
Manage communications for emergency and non-emergency calls-for-service, to include handling radio dispatch, phone, and email workstations
Dispatch Security Officers to service calls and emergency situations
Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure
Ensure the Shift Supervisor, SOC Program Manager and appropriate security management is apprised of all significant and unusual global events in real-time, and documentation is maintained
Investigate global incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals
Manages information flow to and from incident
Must possess a minimum of two (2) years professional security operations experience
Planning and organizing skills
Coaching, mentoring, motivating skills
GSOC Operator