Room Service Resume Samples
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Room Service Resume Samples
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KG
K Gusikowski
Kari
Gusikowski
79028 Hamill Route
Chicago
IL
+1 (555) 402 7229
79028 Hamill Route
Chicago
IL
Phone
p
+1 (555) 402 7229
Experience
Experience
Detroit, MI
Room Service Attendant
Detroit, MI
Connelly-Leuschke
Detroit, MI
Room Service Attendant
- Assist Catering Manager/Supervisor in all duties as directed
- Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner
- Interact with guests and co-workers courteously and efficiently
- Prepared to manage a variety of customer types, inquiries, and complaints
- Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies
- Provides guests with exceptional service in order to achieve customer satisfaction
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Philadelphia, PA
Room Service Supervisor
Philadelphia, PA
Corwin LLC
Philadelphia, PA
Room Service Supervisor
- Establish and follow personal development plan
- Plan the day-to-day routine works efficiently to ensure maximum service delivery in accordance to the hotel standard
- Create amenities for sales promotion
- Observing and spot-checking on the outlet
- Flexibility to respond quickly and positively to a range of work situations
- Ensure that daily summary reports are made and any irregularities are reported to the Food & Beverage Management
- Conduct continuous job performance evaluation of the staff in the outlet
present
Chicago, IL
Room Service Manager
Chicago, IL
Jacobson-Torp
present
Chicago, IL
Room Service Manager
present
- Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Assist the Director of Food & Beverage / Assistant Food and Beverage Manager in implementing high service standards as per hotel procedure
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Work with other F&B managers and keep them informed of F&B issues as they arise
- Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs
- Assist in booking and setting up hospitalities, Amenities and Special Events
- Work towards the successful 24hrs operation and ensure that telephones are always attended
Education
Education
Bachelor’s Degree in Information
Bachelor’s Degree in Information
Loyola University Chicago
Bachelor’s Degree in Information
Skills
Skills
- Excellent communication skills
- Knowledge of Food Hygiene Regulations
- Ability to work on your own or in teams
- Excellent grooming standards
- Good communication skills
- Excellent communication skills in the local language
- Flexible, reliable, and responsive to a range of work situations
- Commercial and industry knowledge
- Knowledge of alcoholic beverages and mixing of drinks
- Good grooming standards
15 Room Service resume templates
Read our complete resume writing guides
1
Room Service Attendant Resume Examples & Samples
- Delivering food, drinks, silverware and condiments to guest rooms to fulfill guest orders
- Capable of standing or walking for long periods of time
- Able to push heavy wheeled food carts
- Customer service experience (F&B, retail, etc)
- At least one year of experience working in a restaurant, especially as a server - preferred
- Excellent people skills in order to communicate politely and professionally with guests and determine whether guests have everything they need during their hotel stay
- Willingness to pay attention to details in order to deliver precisely what the guest has ordered
- Taking pride in their personal appearance and maintaining the established uniform of the hotel
2
Hotel Room Service Operations Resume Examples & Samples
- Exhibits exceptional Guest service skills
- Hold conversations with Guests and suggest dining options
- Anticipates Guests needs and acts accordingly
- Verbally states menu options and ingredients to our Guests
- Reflect a professional Disney image
- Assist Guests with directions, entertainment and other information or assistance
- Ability to multi-task and work in a very fast paced environment
- Strong verbal, interpersonal and listening skills
- Ability to develop effective relationships and partnerships
- Demonstrated ability to work in a structured environment
- Ability to hold conversations with Guests and be comfortable with asking questions and explaining product and menu options
- Self-directed and can complete tasks with minimal supervision
- Previous experience working in a fast pace high volume environment
- Previous computer and POS experience
- Previous cash handling skills
- Bilingual preferred
- Previous restaurant experience
- Previous serving experience
- Previous room service experience
3
Room Service Associate Resume Examples & Samples
- The Room Service Associate is responsible for delivering five star luxury lifestyle guest service experiences for customers
- This role works with the kitchen and F&B team to continually improve guest and associate satisfaction by ensuring a five star approach to room service delivery
- Initiative is the key to success in this role- when delivering room service to the guest it’s not just about the food, it’s about all of the other cues you can see in order to make their stay as comfortable and memorable as possible
- Experience in a similar five-star, high volume environment
- A strong knowledge of lifestyle and luxury hotel standards
4
Room Service Attendant Resume Examples & Samples
- Delivers food in a proffecional manner to the guests rooms and delivers great service to guests by villa dining
- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
- Assists all day dining
5
Room Service Manager Resume Examples & Samples
- Hotel experience and a thorough understanding of restaurant and mini bar service is preferred
- Oversee and manage all aspects of the daily operation of the hotel’s Room Service operation, Mini Bar and cashier
- Supervise all Room Service personnel
- Work with other F&B managers and keep them informed of F&B issues as they arise
- Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
- Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary
- Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks
- Monitor and supervise the mini-bar department
- Ensure effective communications between each shifts
- Supervise the room service area in order to attract, retain, and motivate the employees
- Ensure optimal level of service, quality, and hospitality are provided to guest
- Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests
- Ensure the timeliness and accuracy of the amenity set-up and delivery
- Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions
- Ensure all staff are meeting all established standards of service
- Monitor and maintain cleanliness of In-Room Dining areas and work areas
- Ensure all current Accounting and Human Resources policies are being adhered to. Report any issues or grievances to the Director of F&B and or Human Resources
- Assist in maintaining all Micros programming for Room service and mini bar and amenities along with be able to complete menu engineering analysis and provide recommendations for F&B improvements within their area
- Perform any other reasonable duties as required and directed
- Maintain regular attendance in compliance with the hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Candidates should be extremely detail oriented and organized
- Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Assist in initiating and implementing up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
- Be able to recruit interview and train team members
- Experience: Minimum three years' experience as a Room Service Manager/ Supervisor, preferably in a luxury or ultra-luxury environment
- Education: High school graduate, some college
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
- Technical Skills: Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, butler style service); ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to compute basic mathematical calculations; familiarity with food and beverage cost controls; familiarity with point of sale systems
- Language: Required to speak, read and write English, with fluency in other languages preferred
- Physical Requirements: Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
- Licenses & Certifications: Minimum 21 years of age to serve alcohol
6
Room Service Coordinator Resume Examples & Samples
- At least one year previous experience in a similar position in a luxury hotel, or similar environment
- Comprehensive knowledge of food and beverage items
- Required to hold a current Illinois Food Handlers Certificate
- Computer skills and excellent communication skills
- Strong command of the English language
- Requires attention to detail and problem solving skills
- Complimentary dry cleaning of employee uniforms
- A robust benefit plan, including medical, dental, vision, life insurance, 401(k) and paid time off
7
Room Service Supervisor Resume Examples & Samples
- Aware of trends and propose ideas to build the range and quality of Food and Beverage
- Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
- Previous experience in a similar role
- Good grooming standards
- Commercial and industry knowledge
8
Room Service Supervisor Resume Examples & Samples
- Control, effectively, the flow of customers and the interactions between the front- and back-of-house throughout service
- Ensure Team Members consistently maintain brand standards and high levels of customer service
- Handle all customer inquiries in an appropriate and professional manner
- Previous experience in organizing food & beverage service in a range of outlets
- Ability to demonstrate delegation skills
9
Room Service Attendant Resume Examples & Samples
- Understand menu content, any menu changes, and promotional activities
- Motivated to learn new skills and techniques
- Excellent communication skills in the local language
- Prepared to manage a variety of customer types, inquiries, and complaints
- Electronic ordering systems experience
10
Overnight F&B Room Service Attendant Resume Examples & Samples
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ability to work on your own or cooperatively within your team
- Previous overnight experience in similar industry (minimum requirement)
- Previous room service experience within a hotel
- Experience in MICROS and cash handling
- Extensive knowledge of food and wine
- Ability to think on your feet
11
Assistant Room Service Manager Resume Examples & Samples
- Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton Worldwide brand standards
- Ensure Team Members maximize all sales opportunities
- Ensure Team Members consistently maintain brand standards and high levels of customer service
- Accurately manage all transactions during service
- Manage Team Member schedules, stock, and wastage levels
- Previous experience in organizing food & beverage service in a range of outlets
- A passion for developing others to be part of a winning team
12
Room Service Attendant Resume Examples & Samples
- Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies
- Provides guests with exceptional service in order to achieve customer satisfaction
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
- Set up and deliver all VIP amenities
- Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure
- Complete all shift side work as outlined in the hotel’s operating policies and procedures
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor
- Perform all cash handling responsibilities in accordance with company policies and procedures
- Perform any other job-related duties as assigned
- Minimum formal education of some high school and a minimum one year job-related experience preferred
- Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
- Proficiency in oral and written communication skills in English
- Must have employment eligibility in the U.S
13
Room Service Supervisor Resume Examples & Samples
- Responsible for the proper maintenance and good working order in the room service area and during the shift
- Orders supplies, inventories, and insures restaurant supplies are at proper levels for service
- Do daily sales report, inventory report & request supplies
- Works closely with restaurant manager and chefs on menus, food concepts, and customer feedback
- Exhibits job and product knowledge sufficient to provide customer with accurate information in all aspects of food and service
- Exhibits a positive attitude when speaking about customers, fellow employees and management
- Responsible for the overall sanitation and cleanliness of the room service area
14
Room Service Coordinator Resume Examples & Samples
- Responsible for taking all guest room service phone orders and accurately processing them in the computer system
- Thorough knowledge of customer service, preferably with a food & beverage background
- Candidates must have up to one year previous employment in a related position
- Must be experienced in the areas of communication and computer skills
15
Room Service Coordinator Resume Examples & Samples
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
- Comply with Four Seasons’ Work Rules and Standards of Conduct
16
Room Service Supervisor Resume Examples & Samples
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. (35%)
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. (10%)
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. (10%)
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (10%)
- Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. (10%)
- Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. (5%)
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
- Work harmoniously and professionally with co-workers and supervisors. (10%)
- Stock and order items
- Assist in setting tray tables for delivery
17
Room Service Coordinator Resume Examples & Samples
- Professional phone etiquette; able to handle multiple phone calls and tasks simultaneously
- Must have previous guest service experience; Food and beverage knowledge preferred
- Must be proficient in all Microsoft Office applications
- Have the opportunity to engage in diverse and challenging work
- Have access to a robust benefit package that includes: Medical, dental, life insurance, 401k plan, paid vacation, educational assistance program, and complimentary stays at other Four Seasons Hotels and Resorts
18
Room Service Manager Resume Examples & Samples
- Two-three years previous experience in an Assistant Manager Position in Food & Beverage
- Requires ability to operate computer equipment and other food & beverage computer systems, including MICROS, Microsoft Office, OpenTable and labor management and payroll systems
- Positive attitude with a generous and uplifting team approach
- Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
19
Room Service Manager Resume Examples & Samples
- Two to three years previous experience in a line, supervisory or assistant manager position in Food & Beverage
- Discounted RTD Flex Pass for employees
- Complimentary stays at Four Seasons worldwide (subject to availability)
- Access to the Hotel’s health club facilities
20
Room Service Supervisor Resume Examples & Samples
- Ensure the smooth running of the Room Service to ensure highest guest satisfaction
- Supervise waiters assigned to the Room Service
- Serve customers according to the set standards, by taking their orders, collecting and serving
- Using proper control procedures, by ensuring that food and drinks are properly accounted for
- Ensure that effective communication is carried out with all employees, while keeping an effective communication with your superior
- Ensure that the monthly one to one meeting with the Manager is kept and that all documentation is up to date
21
Room Service Manager Resume Examples & Samples
- Set achievable budgets and other short- and long-term functional goals
- Good grooming standards
- Previous experience managing payroll, budgets and forecasting
22
Room Service Associate Resume Examples & Samples
- Provides patients with menu and/or patient meal service
- Receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate
- Provides patient meal assembly according to correct quantities
- Strive to provide patient satisfaction regarding food and nutrition services
- In addition will require sanitation job responsibilities
23
Assistant Room Service Manager Resume Examples & Samples
- Maintain strong internal control environment and compliance to hotel/company policies and procedures
- Negotiation and influencing skills
- Previous experience within the hospitality industry
24
Room Service Attendant Resume Examples & Samples
- One year food server experience preferred
- Must have comprehensive knowledge of food and beverage preparation and service standards
- Must be aware of all applicable federal, state and local health and safety regulations and how they relate to food preparation and storage
25
Room Service Ambassador Resume Examples & Samples
- 1 year of college or technical training preferred
- Minimum of 2 years customer service experience in a restaurant, hotel, hospital, or concierge/guest services required
- Food Safety Certification-must be obtained within first 30 days of employment
- Excellent customer service skills and adherence to ALWAYS and Code of Conduct
- Ability to work in a fast paced environment and push heavy food carts
26
Ambassador Room Service Resume Examples & Samples
- Consistently serves each patient in a professional and efficient manner utilizing the AIDET process
- Instructs each patient and/or family member on the Room Service meal system
- Inventories, records, and deliveries on designated nursing units
- Has knowledge of all diet restrictions and menus utilized
- Delivers between meal nourishments, when needed, directly to each patient
- Responsible for quality assurance control points for each aspect of the Room Service system ensuring all actions reflect the overall Room Service goal of achieving a “5 “on patient satisfaction surveys
- Must participate as a team member by anticipating patient/team member needs and being proactive to the concern
- Demonstrates computer literacy
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation
- Must adhere to DCH Nutritional Services Department policies and procedures
- Responsible for active participation in performance improvement standards
- May require working variable shifts
- Performs compliance requirements as outlined in the Employee Handbook
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self
- Requires use of electronic mail, time and attendance software, learning management software and intranet
- Must adhere to all DCH Health System policies and procedures
27
Room Service Asst Manager Resume Examples & Samples
- Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Food and Beverage
- Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
- Effective management skills
- Commercial and industry knowledge
28
Telephone Sales Associate Room Service Resume Examples & Samples
- Constantly takes orders over the phone
- Constantly rings orders on the micro terminal
- Frequently tracks orders
29
Room Service F&B Associate Resume Examples & Samples
- Previous experience in relevant hotel food and beverage operations
- Strong knowledge of food products and dishes and the preparation methods, wines and other beverages
- Candidates must have excellent reading, writing and oral proficiency in the English language. Additional languages a plus
- All applicants must be able to work varying shifts including weekends and bank holidays
- All applicants must be eligible to work in the UK & must be in possession of the relevant passports or visas
30
Room Service Manager Resume Examples & Samples
- Two to three years of previous experience directly related to Food & Beverage in a luxury hotel environment is preferred
- Attention to detail and ability to multitask. High level of creativity
- Ability to irregular hours, weekends, and evenings
31
Room Service Supervisor Resume Examples & Samples
- The room service supervisor oversees the resort's Room Service Team
- The Room Service Supervisor reports directly to the manager in charge of Room Service and Pool, and he/she oversees all aspects of the Room Service and Pool operation, including forecasting, scheduling, training and motivating pool servers, the pool bartender and pool hosts
- College degree preferably specializing in hotel/restaurant management or equivalent experience is required
- Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
32
Cashier Room Service Resume Examples & Samples
- Responsible for completing all paperwork for room service in an organized manner
- Acknowledge guests’ requests in a friendly, courteous manner and answers inquiries before completing sales transactions in a timely manner, ensuring customer satisfaction
- Checks all supplies, ensuring adequate stock levels, restocking all necessary items
- Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages
- Work independently as needed (cashier/server) or as a team with Room Service Server
- Demonstrated ability to problem solve
33
Room Service Attendant Resume Examples & Samples
- Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Food and Beverage
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
- Maintain strong internal control environment and compliance to hotel/company policies and procedures
- Effective management skills
- Previous experience within the hospitality industry
- Previous experience managing payroll, budgets and forecasting
- Commercial and industry knowledge
34
Assistant Room Service Manager Resume Examples & Samples
- Ensure that room service or any assigned outlet is cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Interacts with Kitchen and Stewarding departments to ensure that the operation runs smoothly
- Oversees the SOP manual for the Outlet
- Communicates with the Head Chef on a daily basis regarding menus and special requests for guests
- Has a thorough knowledge of all Hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
- 2-3 years experience a similar position or a related field with a proven track record of success
- Experience in a 5 star luxury hotel company is essential
- Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds. second language skills desired( Arabic, German, Russian)
- Ability to work as part of a diverse team with colleagues from different cultures and countries
- Ability to maintain high confidentiality in regards to guest privacy and any related hotel matters
35
F&B Room Service Attendant Resume Examples & Samples
- Serve guests according to room service expectations
- Set up all room service trays
- Keep room service area well stocked with glasses, condiments, etc
- Collect used trays from halls on an hourly basis
36
Cashier, Room Service Elara Resume Examples & Samples
- Answer department telephone in a cordial and professional manner with guest surname when obtaining food and amenity orders to ensure orders are accurately taken. Know all aspects of Room Service menu to suggest additional food and beverage items to compliment orders
- Obtain necessary approvals prior to processing orders and refer special requests to Room Service supervisor. Notify management of any guest complaints or alleged discrepancies
- Accurately use point of sale system (hotel charges, credit cards, etc.)
- Dispatch all tray and table pick-ups to server/bus persons while maintaining a clean work environment
- One-year previous customer service related experience
- Must be able to work any day of the week and any shift to include weekends and holidays
- Previous cash handling experience a must!
- Prior multi-phone line experience required
- Must be able to obtain a Health card and Alcohol Awareness card upon offer for hire
- High school graduate or GED equivalent required
- Previous cashier and 10 key adding machine experience preferred
- Previous hotel/hospitality industry experience desired
37
Room Service Attendant Resume Examples & Samples
- Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Previous Food and Beverage and/or industry experience
38
Room Service Supervisor Resume Examples & Samples
- Minimum 3 years experience as an Assistant Outlet Manager
- Ability to work irregulars hours, late evenings and weekends when appropriate
- Very Good Command of English
- Roamian Language is a must
- Do you have what it takes to be a leader in the world's most global hotel company?
39
Room Service Attendant Resume Examples & Samples
- Set-up, deliver and retrieve all food and beverage orders to guest rooms and suites while ensuring quality service, guest satisfaction
- Presenting guest food and beverage preferences timely and to temperature
- Answer questions on menu selections and communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Maintain complete knowledge of all menu items, preparation method
- Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors following procedures laid down in departmental standards
40
Room Service Cashier Resume Examples & Samples
- Provide superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
- Answers telephones and handles guest inquiries in person or by telephone
- Coordinates with food servers and other restaurant personnel to provide excellent guest service
- Assists with overall room functions and ensure dining and serving areas are set up and maintained according to the standard
- Demonstrated money handling and mathematical skills
- Demonstrated ability to effectively communicate with guests
- Demonstrated ability to operate computerized cash register
41
Room Service Cashier Resume Examples & Samples
- Answer telephones within 3 rings
- Use Guests name twice during phone call
- Suggest Beverage service, appetizer, dessert, etc. Upsell
- Repeat order back to Guest to ensure accuracy
- Inform Guest of delivery time and thank them for choosing Room Service
- Utilize proper procedures and documentation for transactions
- Ensure bank is counted and balanced with cage
- Complete cash turn-in sheets, etc., and distribute accordingly
- Maintain proper uniform, ID badge and nametag at all times
- Maintain regular, predictable attendance
- Other job related duties as assigned
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Must be able to maintain a calm, friendly and personable attitude when communicating to our guests and team members
- Cashiers involved directly with the customer should practice suggestive selling techniques, be informed of Hotel events and etc. so that they can answer basic questions
42
Assistant Manager, Room Service Resume Examples & Samples
- A minimum of 2 years experience within food and beverage preferred
- Previous experience in a Supervisory capacity preferred
- Strong communication and customer service skills
43
Room Service Associate Resume Examples & Samples
- Assembles, distributes and delivers patient trays in a timely manner to designated patients / areas, including all nursing units, Weiland and Day Care
- Assists customers/patients in a friendly and polite manner whenever in need of assistance
- Ensures that food is served at safe and proper temperatures (hot food hot, cold food cold)
- Labels, dates, and checks food items for freshness and rotates them following the FIFO (First In, First Out) method
- Loads, unloads, cleans and sanitizes the patient food carts
- Prepares cold food items required for room services
- Prepares ketogenic, diabetic and eating disorder meals as prescribed by dieticians
- Sets up and portions food according to tray room service tickets and presents the food in an attractive, accurate and sanitary manner
- Supplies nursing units with nourishments and supplies (e.g., cups, lids, sugar, juices, popsicles) to be stored as needed in the kitchenette area
- Ability to relate cooperatively and constructively with customers and co-workers
- Basic knowledge in use of computers and printers, and/or ability to learn appropriate software application(s)
- Knowledge of Spanish is helpful
- Must be able to follow simple instructions to accomplish repetitive tasks
- Must be able to use and maintain the food service equipment (e.g., microwave, blender, thermometer, refrigerator, patient food carts, scale)
44
Assistant Room Service Manager Resume Examples & Samples
- Two years previous experience in a supervisory or assistant manager position in Food & Beverage
- Requires ability to operate computer equipment and other food & beverage computer systems
- Ability to proactively anticipate and prioritize the needs of the guest
- Energetic and professional approach to his/her craft
- Receive a complimentary meal when at work in our employee restaurant
45
Assistant Room Service Manager Resume Examples & Samples
- Schedules staff duties according to forecast and special arrangements
- Hold daily briefings to discuss various aspects of service, sources of complaints and transmits information that has been brought to F&B meetings
- Promotes up selling at all levels and by personal efforts through guests contacts
- Ensures that the operating equipment and general supplies for the restaurant are maintain at the establish par stocks and initiates requisitions for additional supplies if necessary
- Assure that all members within the team are correctly groomed according to hotel standards
- Performs are other duty as required by superior
- Co-operate with the company to achieve compliance with FLS legislation
- Read, understand, and implement the relevant sections of the FLS Policy
- Hotel Management background/ HM degree holder/similar qualification
- Ability to communicate with the guests and anticipate their needs when it comes to serving them
- Well-groomed, neat and tidy at all times when dealing with guests directly
46
Room Service Coordinator Resume Examples & Samples
- Advance food knowledge is required
- Ability to “Upsell”
- Basic knowledge of Wine is preferred
- Two years of experience in F&B Order Taking
- Understanding and proficiency in Phone etiquette
- Two years of food service or related work in a luxury F&B atmosphere
- Ability to accurately process cash and credit card transactions
- Requires reading, writing and oral proficiency in the English language
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Night Room Service Associate Resume Examples & Samples
- Experience in a similar (quality, five-star, lifestyle), high volume Food & Beverage environment
- Demonstrable skills in working autonomously
- A keen interest in Food & Beverage is necessary, after all, Room Service is an extension of our main restaurant offering
- A warm and hospitable approach - entering a guest bedroom can feel intrusive and so your warm, genuine nature will help to put the guest at ease
- A strong knowledge of lifestyle and luxury hotel standards with evidence of working to brand standards
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Assistant Room Service Manager Resume Examples & Samples
- _x000D_Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation
- _x000D_Ensure consistency in food quality and presentation and monitor cost and portion controls
- _x000D_Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- _x000D_Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
- _x000D_Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- _x000D_Ensure compliance with health, safety, sanitation and alcohol awareness standards
- _x000D_Assist in recruiting, interviewing and training team members
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Shift Manager Room Service Resume Examples & Samples
- Performs any other related duties as assigned
- Conducts divisional/departmental staff meetings at least once per month
- Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position
- Perform any other related duties as assigned
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Room Service Coordinator Resume Examples & Samples
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. Strong computer skills highly recommended
- Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Work with the Property Service Managers to develop comprehensive service/maintenance
- Ability to communicate professional and accurately via telephone
- Successful candidate must possess legal work authorization in United States
- Ability to accurately read and work with computer systems
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you
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Room Service Resume Examples & Samples
- Consistently offer professional, friendly and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Maintain proper telephone etiquette at all times
- Have full knowledge of beverage lists
- Record guest orders accurately and efficiently while honoring all special requests
- Follow outlet policies, procedures and service standards
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Follow all safety and sanitation policies when handling food and beverage
- Serve as an In Room Dining Server as needed
- Other duties as assigned
- Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/careers
- Previous service experience an asset
- Previous Point of Sale System experience preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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Room Service Attendant Resume Examples & Samples
- Room service order taken, delivered and processed with accuracy in guest accounts and charging. Efficient and thorough undertaking of all mise en place duties for rooms service following procedure
- To efficiently and accurately take all room service orders, verbally by phone, doorknobs or through the outlet
- Perform all associated room service duties such as trays, preparation areas, tray delivery/collection and any associated service and cleaning duties
- To assist in the smooth running of Minibar operations as may be required
- Maintain a consistently high level of guest service
- Serve guest with confidence and also ability to approach guest and interact easily
53
Room Service Aide Resume Examples & Samples
- High school graduate/GED
- Must demonstrate the ability to read, write and speak English well to effectively communicate and interact with peers, employees, patients and their families, medical personnel and nursing staff; must display a professional look and be a self starter
- Must be team and service oriented; display a supportive and positive attitude towards all co-workers, patients and visitors
- Customer Service experience desirable
- Previous Food Service experience required, preferably in healthcare
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Jmc-room Service Attendant Resume Examples & Samples
- Graduation from high school
- Must be fluent in English (reading, writing & speaking)
- Knowledge and abilities essential to the successful performance of the assigned position
- Proven food and beverage knowledge. Thorough knowledge of quality food service techniques and standards
- Demonstrated professional attitude
- Must maintain confidentiality at all times and remain calm in stressful situations
- A Degree in Nutrition or related field
- Room service experience
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Room Service / Stewarding Manager Resume Examples & Samples
- Select, train, evaluate, lead, motivate, coach, and discipline all employees to ensure that established cultural and core standards are met
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
- Required to attend regular operational meetings to ensure effective coordination and cooperation between departments
- Assist in setting budgets for the Room Service and Stewarding, communicate these to the team and implement strategies to achieve daily targets
- Viable candidates musthave a minimum of two years of experience managing a department (preferably two) in a high volume, luxury environment. Union management experience a plus
- Knowledge of point-of-sales systems required. Symphony, Micros, preferred
- Innovative and creative individuals with an eye for detail and ability to connect with guests and provide a Four Seasons Local Experience highly desired
- With creativity, candidates must possess the ability to develop and implement ideas to maximize revenue
- Candidates with a degree in culinary, hospitality, or similar, are preferredand will receive priority consideration
- Ability to quickly and positively establish rapport is required
- Above average communication skills - both written and oral - are required
- Current Four Seasons employees, bilingualcandidates and those with prior experience in a luxury hotel/environment will receive priority consideration
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Room Service Attendant Resume Examples & Samples
- Two (2) years of professional experience in a quality food or hospitality service operation, or institutional food service role; or an equivalent combination of education and experience
- Must be fluent in English (reading, writing and speaking)
- Food and beverage knowledge
- Thorough knowledge of quality food service techniques and standards
- Ability to set and deliver quality meal service as ordered, on time, hot and in accordance with hospital standards
- Versed in hospitality, attention to detail, and quality control
- Degree in Nutrition or related field
- Training in food and/or hospitality services
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Room Service Ambassador Resume Examples & Samples
- Ability to read and to perform arith¬metic calculations when preparing assessment of patients' oral intake at a level normally acquired through completion of high school
- Through training and on the job experience, must have the ability to learn basic nutritional values, basic therapeutic diets, call center operations, Kitchen operations, department policies and procedures, and Medical Center policies and procedures
- Must become proficient in the use of Foodservice Computer and telephone system
- Interpersonal skills necessary in order to communicate effectively with patients and families in communicating basic diet information
- Must be self motivated and possess outstanding customer service and decision making skills
- Must be able to take direction, but work unsupervised a majority of the time
- Excellent communication skills a must
- Basic analytical skills necessary in order to modify/substitute or prepare patient meal trays when necessary according to dietary restrictions ordered by physicians
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Seasonal Room Service Cashier Resume Examples & Samples
- Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
- Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
- Ability and willingness to work a varied work schedule including nights and weekends
- Ability to communicate clearly with guests and co-workers in English both verbally and in writing
- Previous customer service experience preferred
59
Room Service Manager Resume Examples & Samples
- Assist the Director of Food & Beverage / Assistant Food and Beverage Manager in implementing high service standards as per hotel procedure
- Represents the Room Service in the daily F&B meetings and in other meeting where his / her presence in required
- Maintains employees’ attendance records, changes of status and evaluates his / her staff periodically
- Ensures high standards of sanitation and hygiene
- Handling and advises the division of all guests’ comments and complaints
- Ensures tight control on all food and beverage stocks as per hotel standards
- Maintains a written record of regular and VIP customer profiles, ensuring that their likes and dislikes are passed on to other concerned parties where necessary
- Is confident in answering the phone according to agreed standards, being fully aware of booking procedures, including parties and arrangements
- Delegates duties when necessary
- Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk
- Previous hotel experience/hospitality/guest service oriented behaviour
- Maintain the Standard, Quality of Service during the tenure with the hotel
- Responsible, Accountability, should have integrity while dealing with the operations of the outlet / Dedicated, Attain a Sense of Ownership towards serving guests and giving a great experience to the guests coming to the hotel
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Room Service Cashier Resume Examples & Samples
- Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
- Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
- Previous cashiering experience preferred
- TABC and Food Handler certificate required
61
Room Service Supervisor Resume Examples & Samples
- Responsible to answer the phone within three rings
- Assist in weekly payroll and scheduling responsibilities
- Perform daily and monthly inventories
- Ensuring proper tray set up procedures
- Monitor and respond appropriately to feedback from guests
- Perform all necessary cashier duties when needed
- Participate in interviewing and training of new associates
- Must follow prepared scenario to encourage upselling
- Give the approximate time of delivery for the order
- High School or GED preferred
- Must have strong Communication Skills
- Strong problem solving skills preferred
- TABC and Food Handler certificate required
62
Room Service Resume Examples & Samples
- To take all telephone orders from guests, register them in the cash register and make all necessary reports as indicated by the DFA
- To ensure that all guests contacting room service are helped in a prompt, courteous and professional way and all orders are served accordingly
- Helps guests and explain menus contents
- Execute all tasks of the service procedure performed by the waiter whenever required
- Body & Soul, the service attitudes model developed by Pullman
- Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
- A Pullman “school” of leadership, focusing on creativity
63
Room Service Assembler Resume Examples & Samples
- Ensures that proper food service is provided correctly to patients, family members and employees utilizing patient menus, portion charts, and proper serving utensils. Replenishes supplies in work area throughout the shift and resets stations for next shift
- Prepares and serves food in a safe and sanitary manner, ensuring all safety and sanitation procedures are followed in accordance with Hazard Analysis and Critical Control Points (HACCP) principles
- Follows established policies and procedures for all aspects of the job being performed. Ensures work is completed in a safe and sanitary manner by cleaning and sanitizing areas on a daily basis and signing log when completed
- Demonstrates an ability to work effectively with peers, supervisors and managers as a member of the team and establishes collaborative and supportive relationships
- Cross trains in various Room Service Assembler positions and assists in the proper training and orientation of new staff
64
Room Service Attendant Resume Examples & Samples
- Provide welcoming phone greeting and follow guest ordering procedures
- Convey menu information over the phone to guests and give accurate estimate of delivery time
- Make food and beverage recommendations and apply suggestive selling techniques
- Follow procedures for announcing self at the room, entering the guest room, presenting the order and the check
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, our guests can be early risers or night owls and you must be too!
65
Room Service Supervisor / Maitre D Resume Examples & Samples
- Works with the Restaurant Manager and Restaurant Chef to achieve the established P&L guidelines
- Assists in training, evaluating and scheduling of the dining room staff
- Assists with developing weekly schedules and maintains the payroll of all dining room staff
- Maintains the health, safety and sanitation guidelines for restaurant operations
- Assists the Restaurant Manager with on-going coaching programs with line employees to enhance skills
- Maintains par levels of all paper, plastic and restaurant supplies
- Assists with maintaining par levels of all china, glass, silver and restaurant supplies
- Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
- Works with Cashiering Operations, VIP Services and related departments to insure the proper flow of guest checks, reservations and special requests
- Recommends hiring as well as termination decisions in conjunction with the disciplinary process
- Works with the Engineering department to maintain the outlet’s furniture, fixtures and physical layout
- Assists the Restaurant Manager with the shift to shift table maintenance and overall appearance of the dining room per established standards
- Two years of experience as a Food Server or Restaurant Host in a high volume restaurant
- Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant
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Room Service Cashier Resume Examples & Samples
- Take orders for guests
- Must follow prepared scenario to encourage upselling
- Knowledge of food menu and wine list
- Printing of reports at the end of the shift and banking out
- Complete other duties assigned
- Attend all designated staff meetings and training sessions
- Be committed to providing exceptional customer service
- Flexible Scheduling to include weekends, and holidays
- Must be TABC and Food Handler certified
67
Room Service Ambassador Resume Examples & Samples
- High school or vocational school graduate preferred, some college preferred
- 3-5 years of food service experience preferred
- Must demonstrate computer literacy, including speed and accuracy and the ability to learn and use new computerized systems
68
Room Service Ambassador, Per Diem Resume Examples & Samples
- Knowledge of food service kitchens, including standards of safety and cleanliness
- Demonstrates strong communication skills, including the ability to read and understand English. Must be able to comprehend and take appropriate action quickly. Must be able to communicate in written and verbal form with clarity and professionalism
- Ability to work independently, completing assigned tasks safely and correctly, demonstrating good time management skills
- Ability to follow through on instructions
- Ability to demonstrate excellent customer service skills, ensuring all actions reflect program’s service goals. Must be able to take initiative and ownership of concerns, following up appropriately
- Ability to demonstrate commitment to team members and patients through flexibility and strong work ethic
- Must demonstrate excellent organizational skills, including ability to multi-task effectively, completing all tasks accurately and while maintaining customer service standards
- Neat, professional appearance
69
Room Service Expeditor Resume Examples & Samples
- Learning all menu items in all food and beverage outlets and the proper garnishment to be executed with proper plate set-up
- Field all In-Room Dining phone calls which means, answering the phone, taking the guest's order, quoting the delivery time, and answering any questions regarding the menus or the restaurants
- Answer all Restaurant Reservation phone calls
- Perform the expedition of all food from the kitchen, presenting it in a table ready fashion
- Deliver menu items, condiments, side dishes, and any other Guest/Staff requests with a sense of urgency
- Greets Guests when present using the 15/5 rule as much as possible
- Assist the guests in making reservations and answering questions about the outlets
- Performs general cleaning tasks, using standard cleaning products as assigned by your supervisor to adhere to health standards
- Deploy servers where necessary to ensure tasks are completed quickly and accurately
- Performs other duties and responsibilities as requested by a Guest and/or supervisor
70
Room Service Manager / Dietitian Resume Examples & Samples
- Bachelor's degree in Food Service Management or related field. 3-5 years of food service management experience required, preferably in a healthcare setting
- Registration and Massachusetts licensure as a Dietitian preferred. CBORD and Epic knowledge is very helpful
- 2-4 year experience preferred
71
Room Service Coordinator Resume Examples & Samples
- We are looking for an individual who poses an affinity for guest service!
- Candidates must have excellent personal presentation and interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required. The In-Room Dining department offers quick, correct, precise and friendly service while accommodating guests’ specific requests and ensuring timeliness of service. The ability to perform this position to Four Seasons Standards and learn the Sequence of Service is required
- Requires the ability to push up to 30lbs
- Applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays
- The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask
- Set tables and deliver orders to rooms
- Proficient in computer systems such as Excel and Microsoft Office
- Knowledge in Opera preferred, but not required
- Coordinate the delivery of amenities to guest rooms
- Answer phones and deliver clear and concise service over the phone
- Perform side-work which includes polishing, lifting, organizing, and cleaning
- High School or college degree preferred
- 1-2 years of experience in a luxury hotel
- Food and beverage knowledge
- Strong commitment to service
- Front of House Food & Beverage experience preferred
- Successful candidate must possess legal work authorization in the United States
72
Room Service Supervisor Resume Examples & Samples
- High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience
- Food & Beverage supervisory or related job experience preferred
- Excellent written communication and presentation skills
- Highly motivated and flexible, possessing the ability to take initiative
73
Room Service Manager Resume Examples & Samples
- Ensures excellence in guest satisfaction through commitment to a "Do Whatever It Takes Attitude" and a hands-on, lead by example management style
- Full responsibility of the Room Service operations, includes meal services for breakfast, lunch, dinner, over-night, amenity delivery, hospitality suite set up, service to condominiums and in-room refreshment center (mini bar)
- Utilizes leadership skills and motivates management and all employees to ensure cost control and labor management
- Ensure guests are served in a timely and professional manner while exceeding guest expectations and promptly resolving guest issues
- Assist in booking and setting up hospitalities, Amenities and Special Events
- Communicate with Room Chef and/or Executive Chef regarding anything relating to the food or the kitchen
74
SLH Lead Room Service Coordinator Resume Examples & Samples
- Copies, distributes and collect menus, as assigned, in a timely and efficient manner. Prepares individual diet slips for meal trays and tallies portions and kinds of food for each type of diet; processes new diets and changes. Consults with patient, dietitian, and dietary staff as needed concerning patient diets. Possesses appropriate food-item and ingredient knowledge and is able to effectively communicate possible allergens to customers. Compiles dietetic information for use by kitchen staff in food preparation
- Assists patients in completing menu selections in compliance with prescribed diet as assigned by dietitian. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies or sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Exhibits a friendly, caring attitude to patients when taking menu selections and delivering trays
- Assemble trays according to patients menu on tray tickets in a timely and accurate manner. Takes and monitors food temperatures throughout the patient tray assembly process. Reports any discrepancies to department lead immediately. Prepares and delivers late tray as needed
- Examines diet records received and records information in diet office records. Prints diet lists, food preferences, nourishments. Interacts with Nursing in regards to patient nutrition needs or requirements as well as unit food service needs
- Prepares and distributes supplements, tube feedings, and enteral formula in an accurate and timely manner. Follows standardized recipes, portioning and presentation standards. Completes and utilizes daily production worksheets and waste log sheets. Tastes completed meals to ensure quality
- Maintains, cleans and monitors food-storage temperatures in patient-care pantries as necessary. Maintains inventory of food supplies to stay within established guidelines while assuring that necessary product is available when needed. Stores, labels and dates all food items according to policy
- Checks assigned areas for expired food products. Maintains, organizes and rotates storage of dry goods, refrigerated and frozen products
- Transports food carts and equipment in a safe manner throughout the facility as required
- Maintains department records, reports and files as required. Completes all daily, weekly or monthly logs/reports on a timely basis meeting all prescribed deadlines
- Assists with catering services. Assists with serving customers as needed. Assists department leaders in taking inventory as necessary
- Complies with department's cash register and pricing methodology, with minimum overages and/or shortages. Performs cashier functions of change-making, accurate ring-up of sale, and making corrections to monetary errors to customers
- Operates and cleans equipment per department procedures after each use and in compliance with the master cleaning schedule. Maintains cleaning and maintenance schedules for equipment, storage and work areas. Reports needed maintenance or repairs of equipment used. Assists with care and maintenance of department equipment and supplies. Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per SDS sheets
- Communicates any patient or customer related problems/concerns to appropriate personnel, in a timely manner following departmental procedures
- Adheres to hospital confidentiality and patient's rights policy as outlined in the hospital's HIPAA policies and procedures. Complies with federal, state and local health and sanitation regulations and department sanitation procedures. Utilizes equipment in performing job functions according to department's safety procedures. Read and complies with all policies and procedures as appropriate. Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. Follows hospital and department safety policies and procedures to include incident reporting. Follows hospital and departmental infection control policies and procedures in food handling, storage, wearing gloves, washing hands, grooming, maintaining personal hygiene and proper uniform, etc. Maintains a clean, sanitary working environment
- Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate. Adheres to Life Safety Program and participates in fire drills as appropriate. Responds to utility failures following department guidelines. Follows the hospital's protocols for Hazardous Materials and Waste Program
- Participates and attends departmental meetings and staff development programs as appropriate. Orients and trains staff, as applicable. Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients, and visitors. Contributes to patient satisfaction goals by providing quality service. Participates in hospital-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care. Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
75
Room Service & Minibar Assistant Manager Resume Examples & Samples
- Completed tertiary qualifications in Hospitality Management is desirable
- Must possess current Responsible Service of Alcohol (RSA) Certification
- Previous work experience within Hospitality or Customer Service based is desirable
- Previous food hygiene experience is required
- Electronic Ordering Systems experience is desirable
- Cash handling Experience is an advantage
- Friendly, positive, energetic disposition
- Excellent Personal Grooming Skills
- Motivated to learn new skills and techniques
- A passion and enthusiasm to be part of a winning team
76
Room Service Manager Resume Examples & Samples
- Conduct regular training sessions with the assigned team in line with the departmental procedures e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc
- Prepare and issue duty schedules for the respective team
- Monitor service activities in the Room Service, aiming for highest possible customer satisfaction
- Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
- Work towards the successful 24hrs operation and ensure that telephones are always attended
- Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms
- In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks
- Ensure all Minibar operations are done promptly
- Ensure proper handling of equipment to minimize breakages and losses
77
Assistant Manager Room Service Resume Examples & Samples
- Deliver the company experience for guests
- Assist the Room service Manager in all the managerial aspects of the outlet
- Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences
- Follow up with guests with additional services that enhance the guests’ experience
- Handle guest requests personally and/or refer as appropriate
- Demonstrate the hotel values when providing service and teamwork
- Replenish water
- Make and pour coffee for the customers
- Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- Clean tables, chairs and floor area
- Reset table quickly
- Polish silver and fold linens
- Assist service team as necessary to meet and exceed the guests’ expectations
- Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards
- Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently
- Share information: Provide information so that co-workers, customers and suppliers understand and can take action
- Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance
- Develop self and others: Continually work to develop own capabilities and the capabilities of others
- Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources
- Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties
- Fluent English and French (written, spoken and reading)
- Previous significant experience in a related position
78
Room Service Attendant Resume Examples & Samples
- Greet guests with a smile and pleasant disposition in a timely manner
- Smile and have fun
- Knowledge of all methods of check tendering
- Know all register and computer functions
- Familiar with menu items, pricing, hours of operation and current specials with daily operations
- Keeps cashier area neat, clean and stocked with necessary supplies
- Cross train as Host Person
- Know safety procedures to ensure guest and team member safety
- Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner
- Responsible for labeling the food before the meal begins
- Must be knowledgeable of the different coupons and expiration dates
- Interact with guests and co-workers courteously and efficiently
- Answer phones and take reservations
- Maintain established policies, procedures, and service standards
- Maintain professional conduct and attitude
- Train new team members until they are proficient and exceed Pinnacle Standards
- Food service etiquette
- Desire to provide extraordinary guest service
- Basic experience with cash registers/computers
- Able to work with minimum supervision; must be a self-starter
- Able to stand for a period of four (4) or more hours at a time
- Must be well groomed
- Able to read and write English to sufficiently to communicate with co-workers and supervisors
- Able to lift and carry ten (10) pounds
79
Room Service Operator Resume Examples & Samples
- Assists patients with menu selection using computer system
- Processes diet orders, including patient and family initiated orders and those patients needing assistance
- Reviews computer print out to determine which patients have not placed an order for that meal period and initiates telephone or personal contact as appropriate
- Receives and processes requests for diet change via computer. Makes necessary diet changes to keep order processing systems updated. Follows standard procedures for diets and diet patterns
- Coordinates processing of nourishment orders (prints labels). Coordinates delivery of all tube feedings and oral supplements
- This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned
80
Room Service Cashier AM Resume Examples & Samples
- Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
- Process and expedite Select Guest (loyalty program) orders
- Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards
- Working knowledge of computers and telephone systems
- Knowledge of Micros point-of-sale technology preferred
- Must have Texas Food Handler and TABC Certification
81
Pub Server / Room Service Attendant Resume Examples & Samples
- Responsible for set-up and breakdown of all items transferred into and out of designated locations
- Follow chain of command
- Accurately inventory and record all product (in or out )
- Dependable and timely attendance record
82
Room Service Operator Resume Examples & Samples
- Prepares patient trays according to tray ticket and diet, including morning, afternoon and evening snacks for assigned areas
- Delivers patient trays and ensures established protocol is followed (i.e., foam in and out, knock and announce delivery, scan ticket to note tray delivery, etc.) Ensures that tray delivery is correct by comparing patient name and date of birth on patient’s arm band with the tray ticket
- Sets up tray and table closest to patient and provides assistance as needed by opening containers, etc. Notifies nursing staff of any orders requiring additional assistance (Accu-Checks, NPO, isolation contact, etc.)
- Ensures availability of condiments, checking dates and rotating stock. Stocks all areas for next meal period (chips, fruit, cups, condiments, etc.)
- Retrieves trays from all designated areas, entering every room, kitchen area, etc. to locate and retrieve soiled trays. Completes tray tickets with percentages eaten and leaves tray ticket in folder for calorie counts
- Related experience and/or training preferred
83
Manager, Room Service Resume Examples & Samples
- At least 2 years of restaurant management experience
- A strong understanding of P&Ls, budgets, inventory, and ordering
- Flexibility to work all shifts in order to cover schedules during management vacancies, days off, and peak hours
- Ability to perform basic and intermediate math
- Ability to maintain confidentiality of sensitive information
- Work effectively with other departments and guests
- Skill in developing, leading and maintaining guest relations
- Ability to read, analyze and interpret documents
84
Overnight Room Service Supervisor Resume Examples & Samples
- Participate in menu planning and room service specials
- Participate in Room Service sales promotion
- Create amenities for sales promotion
- Prepare payment of checks
- Knowledge of food menu and wine list
- Know and adhere to all liability laws
- Must have previous Food & Beverage experience, preferably in hospitality
- TIPS certification required
85
Room Service Resume Examples & Samples
- Excellent reading, writing and oral proficiency in the English language further languages beneficial
- A command of the Arabic language desirable but not essential
- Experience in similar position in a 5 * hotel or similar F&B environment, preferably with international exposure
- Excellent knowledge of food products and dishes and the preparation methods, wines and other beverages
- Micros or other similar POS system knowledge is desirable, as is Opera Front Office Management system
- Ability to work night shifts
86
Assistant Room Service Manager Resume Examples & Samples
- Responsible for the acquisition and maintenance of a staff of highly qualified and trained team members who share the common goal of providing the absolute best
- Service and guest experience possible
- Must be actively involved in the practice of recruiting, interviewing and hiring new team members
- Responsible for the preparation of team member performance evaluations in a timely manner
- Responsible for scheduling and maintaining proper staffing levels
- Responsible for providing the team members all the tools they need to be successful
- Needs to review and understand P&L statements on a monthly basis and prepare variance report
- Must report needed repairs to engineering department and follow up to be certain that the work is completed
- Be able to operate and troubleshoot the InfoGenesis point of sales system
- Able to work with Stratton Warren, AS 400 and LMS systems
- Responsible for handling guest complaints and concerns in a positive manner and performing guest recovery when needed
- Must display good leadership qualities
- Ability to show good judgment with decision making
- Display a positive attitude
- Needs to keep work area in compliance with all safety and health department codes
87
Room Service Manager Resume Examples & Samples
- Establish and maintain procedures for the ordering and delivery of room service menu items to guest rooms and for retrieving trays from guest rooms and corridors. Respond in a prompt and professional manner to guest requests and complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products
