Room Service Order Taker Resume Samples

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RK
R Kling
Rossie
Kling
9253 Hassan Well
Phoenix
AZ
+1 (555) 331 1696
9253 Hassan Well
Phoenix
AZ
Phone
p +1 (555) 331 1696
Experience Experience
Boston, MA
Room Service Order Taker
Boston, MA
Metz LLC
Boston, MA
Room Service Order Taker
  • Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
  • Will notify guests and management of delays in service delivery
  • Will maintain clean and organized work areas throughout their shift
  • Assist in increasing the Room Service Food and Beverage revenues by up-selling to the guest when they placed orders
  • Plan the day to day routine work efficiently to ensure maximum service delivery in accordance to the hotel standard
  • Assist guest in placing their orders, making recommendations and generally advising them
  • Perform other duties as may be assigned by your supervisor from time to time
Los Angeles, CA
Overnight Room Service Order Taker
Los Angeles, CA
Ratke Group
Los Angeles, CA
Overnight Room Service Order Taker
  • Assist guests regarding menu items in an informative and helpful way
  • Have full knowledge of beverage lists
  • Follow all safety and sanitation policies when handling food and beverage
  • Record guest orders accurately and efficiently while honoring all special requests
  • Consistently offer professional, friendly and engaging service
  • Follow outlet policies, procedures and service standards
  • Have full knowledge of all menu items, garnishes, contents and preparation methods
present
Detroit, MI
Room Service Order Taker / Coordinator
Detroit, MI
Murphy-Mills
present
Detroit, MI
Room Service Order Taker / Coordinator
present
  • Managing multiple phone lines from guests, front office team, or housekeeping team
  • Preparing amenities/any food orders
  • Assigning tasks to room services servers or private bar attendants
  • Assigning requests from any guests
  • Work harmoniously and professionally with co-workers and supervisors
  • Actively participate in training and development programs and maximize opportunities for self-development
  • Will develop and maintain positive working relationships with others, and support the food and beverage team to reach common goals
Education Education
Bachelor’s Degree in Hospitality
Bachelor’s Degree in Hospitality
Cornell University
Bachelor’s Degree in Hospitality
Skills Skills
  • Ability to communicate professional and accurately via phone
  • Ability to communicate professional and accurately via telephone
  • Professional phone etiquette; able to handle multiple phone calls and tasks simultaneously
  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
  • Strong organisation skills
  • Ability to work in a rotating shift and dynamic environment
  • Able to work alone and within a team
  • Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
  • Be encouraged to demonstrate your professional passion
  • Pro-active and reliable
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2 Room Service Order Taker resume templates

1

Room Service Order Taker Resume Examples & Samples

  • Is responsible for taking all orders accurately and entering orders into the MICROS point of sale system
  • Will be knowledgeable of all menu items and be able to answer any questions our guests may have
  • Will confirm additional meal requirements such as allergies, dietary needs, and special requests and communicate these to the culinary team
  • Will notify guests and management of delays in service delivery
  • Will maintain clean and organized work areas throughout their shift
  • Will complete all closing reports including MICROS reports
  • Processes all payment methods
  • Will promote a safe work environment and follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
  • Will ensure uniform and personal appearance are always clean and professional
  • Will maintain confidentiality of guest and proprietary information, and protect company assets
  • Will engage with all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation
  • Will speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Will develop and maintain positive working relationships with others, and support the food and beverage team to reach common goals
  • Will ensure adherence to quality expectations and standards
  • Will stand, sit, or walk for an extended period of time
  • Will move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
  • Reading, writing, and oral proficiency in the English language required
  • Minimum of 1-2 years fine dining experience and/or coordinating experience required, luxury hotel experience preferred
  • Moderate - extensive food, wine, and cocktail knowledge preferred
  • Able to cope with stress and work in a high volume operation
  • Must be able to prioritize and multi-task
  • Must be able to work a flexible schedule, including days, nights, weekends & holidays
  • Education: High school education or equivalent experience
2

Room Service Order Taker Resume Examples & Samples

  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Work harmoniously and professionally with co-workers and supervisors
3

Room Service Order Taker Resume Examples & Samples

  • Be part of a cohesive team with a singular focus on creating the best possible guest experience
  • Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
  • Be rewarded with market-leading pay and a comprehensive benefit plan
  • Receive a complimentary meal when at work in our employee restaurant, the Sound Café
4

Room Service Order Taker / Coordinator Resume Examples & Samples

  • Previous Food & Beverage experience
  • Hotel/resort experience preferred
  • Must have great English communication skills and computer skills
5

Room Service Order Taker Resume Examples & Samples

  • Minimum one year food service or related work
  • Ability to communicate professional and accurately via phone
  • Good command of the English language
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Medical, dental, and vision insurance
  • Discounted RTD Flex Pass for employees
6

Room Service Order Taker Resume Examples & Samples

  • Previous exposure to Hotel Operating Systems (Opera, Micros POS and hotsos systems preferred)
  • Previous experience in office/event coordination or relatable experience a plus
  • Strong Communication Skills necessary for the success of this role
  • An ability to smoothly navigate between engaging guests and handling complex administrative tasks
  • Food Handler’s Permit and Mixologist Permit
7

Room Service Order Taker Resume Examples & Samples

  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
  • Professional phone etiquette; able to handle multiple phone calls and tasks simultaneously
  • Must have previous guest service experience; Food and beverage knowledge preferred
  • Must be proficient in all Microsoft Office applications
  • Have access to a robust benefit package that includes: Medical, 401k plan, paid vacation, and complimentary stays at other Four Seasons Hotels and Resorts
8

Room Service Order Taker Resume Examples & Samples

  • Previous food & beverage experience preferred
  • Availability to work all shifts; including weekends and holidays
  • Requires excellent reading, writing and oral proficiency in the English language and excellent phone etiquette
9

Room Service Order Taker Resume Examples & Samples

  • Set up room service trays and tables to prepare for incoming orders
  • Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
  • Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
  • Present checks to guests and obtain payment
  • Return payments/signed checks to order taker
  • Perform order taker duties and answer room service telephone, as needed
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
10

Room Service Order Taker Resume Examples & Samples

  • Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time
  • Place and log call back for room service order within appropriate time frame to ensure guest satisfaction
  • Notify guests and management of delays in service delivery
11

Room Service Order Taker Resume Examples & Samples

  • Previous experience in Food and Beverage
  • Hotel computer systems and adding machine knowledge
  • College degree in Hospitality
  • Strong organisation skills
  • Strong commitment to service
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
12

Overnight Room Service Order Taker Resume Examples & Samples

  • Maintain proper telephone etiquette at all times
  • Serve as an In Room Dining Server as needed
  • Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/careers
13

Room Service Order Taker Resume Examples & Samples

  • Commitment to supportive teamwork and open communication
  • Responsibility for ongoing enhancement of their skills and performance
  • Recognition of personal accountability for their own actions and the outcomes of those actions
  • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
  • Take guest in-room dining orders, communicate special requests to the kitchen, coordinate delivery of food orders as well as accurate delivery of guest Amenities
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order
  • Requires good reading and oral in the English language
  • Ability to communicate professional and accurately via telephone
  • Mandarin speaking is a must and work authorization in China is required
14

Room Service Order Taker Resume Examples & Samples

  • Assist in increasing the Room Service Food and Beverage revenues by up-selling to the guest when they placed orders
  • Record and process Room Service Food and Beverage revenue transactions including the preparation of the guest check and micros operation
  • Communicate over the telephone in the standard manner to promote a high degree of guest's satisfaction
  • Collects money by cash or credit card payments
15

Room Service Order Taker Resume Examples & Samples

  • Complimentary stays at Four Seasons worldwide
  • Free employee meals prepared by the Four Seasons Culinary Team
  • Vacation/Sick/Holiday Pay
  • Medical, Dental, Eye Care Plans
16

Room Service Order Taker Resume Examples & Samples

  • Responsible to answer the phone within three rings
  • Take orders for guests
  • Must follow prepared scenario to encourage upselling
  • Give the approximate time of delivery for the order
  • Prepare payment of checks
  • Knowledge of food menu and wine list
  • Know and adhere to all liability laws
  • Printing of reports at the end of the shift and banking out
  • Complete other duties assigned
17

Room Service Order Taker Resume Examples & Samples

  • Hotel Management background/ HM degree holder/similar qualification
  • Previous hotel experience/hospitality/guest service oriented behaviour
  • Ability to communicate with the guests and anticipate their needs when it comes to serving them
  • Well-groomed, neat and tidy at all times when dealing with guests directly
  • Maintain the Standard, Quality of Service during the tenure with the hotel
  • Responsible, Dedicated, Attain a Sense of Ownership towards serving guests and giving a great experience to the guests coming to the hotel
18

Room Service Order Taker, Disneyland Resume Examples & Samples

  • Ability to speak fluent Cantonese, English and Putonghua
  • With at least 1 year work experience in Food & Beverage industry
  • Willingness to work at different locations in the resort area
  • Full-Time availability is required. This role is Full-Time and requires full availability for any shift
  • Candidates with less experience will be considered for Room Service Server
19

Room Service Order Taker Resume Examples & Samples

  • Bachelor's degree in Hospitality Management
  • Minimum two years' of work experience in a related field is preferred
  • Fluency in English is compulsory whereas other international language skills shall be advantageous
20

Room Service Order Taker Resume Examples & Samples

  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. (40%)
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. (20%)
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (10%)
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. (10%)
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
  • Work harmoniously and professionally with co-workers and supervisors. (10%)
21

Room Service Order Taker Resume Examples & Samples

  • Responsible for the following functions
  • Order taking on the telephone
  • Settlement of bills
  • Serve customers according to the set standards, by taking their orders, posting the bills and settlement of the bills
  • Ensure all opening and closing duties are followed according to the checklist
  • Ensure that all menu items are sold at the correct selling price to ensure that the planned profitability is secured
  • Ensure that all billings are correct
  • Ensure that cash float is available and correctly maintained
  • Ensure that effective communication is carried out with all employees, while keeping an effective communication with your supervisor
  • Ensure that the monthly one to one meeting with the Room Service Manager is kept and that all documentation is up to date
  • Plan the day to day routine work efficiently to ensure maximum service delivery in accordance to the hotel standard
  • Perform other duties as may be assigned by your supervisor from time to time
22

Room Service Order Taker Resume Examples & Samples

  • Previous Food & Beverage service experience
  • Should be impeccably groomed and presented
  • Ability to work in a rotating shift and dynamic environment