Guest Room Attendant Resume Samples
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Guest Room Attendant Resume Samples
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DL
D Lehner
Dalton
Lehner
9969 Vance Gateway
San Francisco
CA
+1 (555) 278 5327
9969 Vance Gateway
San Francisco
CA
Phone
p
+1 (555) 278 5327
Experience
Experience
Phoenix, AZ
Guest Room Attendant
Phoenix, AZ
Konopelski Inc
Phoenix, AZ
Guest Room Attendant
- Work harmoniously and professionally with co-workers and supervisors
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc
- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities
- Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
- Bill and collect the cost of a guest or staff order in the form of cash, check, or credit card. Does not accept gratuities to perform assigned work duties
- Excellent Training and Development opportunities
- Performs all other job related duties as requested
Los Angeles, CA
Guest Room Attendant Resort
Los Angeles, CA
Mayert-Erdman
Los Angeles, CA
Guest Room Attendant Resort
- Strips beds, collects dirty linens, and makes beds with fresh linens
- Responsible for maintaining a consistent, regular attendance record.'
- Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guest rooms
- Vacuums, sweeps, scrubs, mop, and cleans carpet and flooring in guest rooms
- Reports items found in guest rooms to Supervisor and/or properly tags lost and found items and delivers them to the Housekeeping Office, for storage
- Responsible for maintaining a consistent and regular attendance record
- Replenishes linens, amenities and other supplies in guest rooms
present
San Francisco, CA
Guest Room Attendant Seasonal
San Francisco, CA
Rath-Satterfield
present
San Francisco, CA
Guest Room Attendant Seasonal
present
- Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies
- Maintains proper documentation of all duties accomplished during a working shift, as directed
- Performs all duties in a quiet and orderly manner
- Abides by all security measures
- Reports all safety hazards or maintenance deficiencies for proper handling
- Greets all guests throughout shift with the proper salutation and pleasant expression
- Maintains and cleans all equipment used throughout the course of a shift, as directed
Education
Education
Bachelor’s Degree in Problem Solving Abilities Desired
Bachelor’s Degree in Problem Solving Abilities Desired
Johnson & Wales University
Bachelor’s Degree in Problem Solving Abilities Desired
Skills
Skills
- We are looking for individuals who possess a high level of attention to detail and a strong work ethic
- Good reading, writing and oral proficiency in the English language
- Knowledge of basic reading, writing and arithmetic skills
- Ability to read, write and speak English, working knowledge of iPod Touch device or similar hardware and applications
- Self-motivated with excellent organizational skills and attention to detail
- Demonstrate organizational skills and strong attention to detail
- Ability to work on their own or in teams
- Ability to function in a fast paced environment, under short time constraints, and within established deadlines
- Strong command of the English language
- Able to work well independently with little supervision
8 Guest Room Attendant resume templates
Read our complete resume writing guides
1
Guest Room Attendant Resume Examples & Samples
- Arrive for your shift on time and in proper uniform
- Insure all materials needed to clean rooms is on your cart prior to starting your shift
- Clean hotel guestrooms to the specification of the Housekeeping department Standards Operating Procedures
- Provides unmatched service to guests at all times
- Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Sands services, features, attractions, promotions and special events
- Report any guest rooms maintenance deficiencies
- Work closely with Front Desk staff to accurately reflect Clean/Vacant rooms
- Make progress on multiple assignments under time constraints
- Be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, work with minimal supervision
- Provide superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards
2
Guest Room Attendant Resume Examples & Samples
- Promotes and maintains the highest level of service to all guests while staying alert to their needs
- Responds effectively to guest inquiries related to the property and the local area while providing excellent service
- Responds to and resolves guest complaints in a timely manner and creatively solves problems. Anticipates guest needs within scope of authority, and notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies
- Properly utilizes performance feedback, recognition, and training
- Dusts and cleans all furniture (e.g., picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds)
- Cleans guest rooms by replacing linens, making bed(s), following property’s green initiatives for bed linens and terry, vacuuming, emptying trash, and wiping down or dusting all surfaces. Performs deep cleaning details as assigned
- Cleans bathrooms by scrubbing basins, bathtubs, shower walls, doors, sinks, toilets, vanities, mirrors, and floors using proper equipment and approved chemicals as applicable. Places clean bathmats on tubs and/or shower doors and clean towels on towel racks and vanities
- Replenishes all information folders and guest amenities (e.g., ashtrays, glassware, soaps, supplies, tissues)
- Checks and replaces all missing items in rooms (e.g., hangers, ice bucket liners, hair dryers, stationery)
- Removes room service carts and/or trays, pushes fully loaded carts, and delivers to the appropriate areas when applicable
- Prepares rooms during the night shift, including turndown of the bed sheets for guests in preparation of their use, placement of a bedside amenity for the guest upon their return, placement of ice for after-dinner beverages, and refresh of towels for the next day
- Completes and records all duties in accordance with the room daily assignment sheet
- Reports status of rooms by utilizing appropriate systems
- Maintains the security of the assigned master key and returns it at the end of the shift to the supervisor
- Reports unusual room conditions or rooms in need of repair
- Follows appropriate procedures regarding items left in the room
- Conducts A.M. and P.M. room checks to determine the status of the rooms
- Loads Guest Room Attendant cart with cleaning supplies, linen, and amenity items
- Maneuvers a fully loaded Guest Room Attendant cart to transport supplies between guest rooms
3
Guest Room Attendant Resume Examples & Samples
- Cleans guestrooms including duties such as making beds, vacuuming, emptying trash, wiping down or dusting all surfaces
- Replenishes all guest amenities and information folders as needed
- Cleans bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable
- Replenishes all amenities such as ashtrays, soaps and tissues
- Places clean bath mats on tubs and/or shower doors and clean towels on towel racks
- Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system
- Completes all duties in accordance with the room classification checklist
- Follows all safety policies and guidelines of the department, Company, State or Federal authorities
- Utilizes safety equipment as required
- Ability to withstand prolonged walking, standing, bending and kneeling, lift items and maneuver and maintain control of housekeeping cart
- Ability to work indoors and be exposed to various environmental factors such as, but not limited to noise, dust and cigarette smoke
- Department is willing to train those who possess excellent guest service skills
4
Guest Room Attendant Resume Examples & Samples
- Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens
- Have the opportunity to engage in diverse and challenging work
- We pay a very competitive salary in Miami and offer a robust benefit plan
5
Guest Room Attendant Resume Examples & Samples
- The Guest Room Attendant is responsible for keeping all Guest Room's/Balconies neat, vacuumed, and dusted
- Responsible for re-supplying Guest Room's with things such as liens, amenities, and collateral
- Be confident in offering Guest's assistance when requested or needed
- We are looking for individuals who possess a high level of attention to detail and a strong work ethic
- Good communication skills are required
- Individuals need to be able to clean all areas of the resort to Four Seasons standards. This position requires the ability to work all shifts, weekends and holidays
6
Guest Room Attendant Resume Examples & Samples
- Current cleaning experience in a hotel required
- Ability to learn quickly and work in fast paced position with guest interaction
- Ability to lift, pull, and push moderate weight (minimum of 25 lbs.)
7
Guest Room Attendant Resume Examples & Samples
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
- Adhere to cleaning procedures and instructions for use of cleaning agents
- Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly
- Push and pull vacuum throughout entire room and empty trash
- Replenish amenities, linens, and supplies in guest room
- Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room
- Comply with attendance rules and be available to work on a regular basis
8
Guest Room Attendant Resume Examples & Samples
- Position requires decision making ability, initiative and sense of urgency. These skills are required in order to address items/issues which occur on a daily basis within the resort
- Previous resort/hotel cleaning experience preferred
- Organizational and multi-tasking skills, helpful
- High school diploma or equivalent, desired
- High degree of problem solving abilities desired
- Ability to get along well with others, to demonstrate flexibility and patience, to work as a member of a team
- Professional demeanor in both mannerism and appearance
- Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
- Speak, read and write English, preferred
- Clean Back Ground Check
- If required to drive; must have good driving record, valid Texas drivers license and pass the pre-employment drug screening
9
Guest Room Attendant Resume Examples & Samples
- Sign for room keys, retrieve, push to assigned rooms and restock heavy cart
- Visually inspect room for cleanliness and appearance and signify completion for room
- Anticipate and address guest’s service needs
- Promote a safe working environment
- Keep work area clean and organized at all times
- Self-starting personality with an even disposition
- Demonstrate organizational skills and strong attention to detail
- Able to work well independently with little supervision
- Ability to work under pressure in a fast paced environment
- Must be willing to work outside in the elements year round
- Maintain a professional appearance and manner at all times
- Prepare necessary materials required to accomplish daily tasks
- Execute room cleaning following hotel standards as well as manager’s or supervisor’s instructions
- Execute assigned hallway cleaning, and all other area requested by manager or supervisor
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Report any damages or repairs to the correct department
- Report every lost and found item to department manager or supervisor
- Maintain cleanliness and organization of work areas such as linen closet, common storage rooms, etc
- Can communicate well with guests. Always greet guests in a friendly and professional manner according to hotel standards
- Comply with the company and hotel policies and procedures
- Uniform and personal appearances are kept clean and professional and are in accordance with hotel grooming policy
- Knowledge of chemical cleaning agents and operation of various cleaning equipment
- Ability to push and/or pull equipment weighing up to 100 lbs. and lifting 40+ lbs
- Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces
- Ability to perform repetitive physically demanding tasks; standing for long periods of time, bending, crouching, kneeling, reaching
- Previous Housekeeping experience is an asset
10
Guest Room Attendant Resume Examples & Samples
- Perform any other job related duties as assigned. MINIMUM QUALIFICATIONS
- Must be available weekends, nights, and holidays
- Should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones
- Have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something
11
Guest Room Attendant Resume Examples & Samples
- Must have 6 months experience
- Fingering/Grasping/Feeling – Must be able to use hands and fingers to handle or feel objects, tools, or controls
- Lifting – Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move more than 50 pounds
- Mobility – Must be able to frequently reach with arms and hands, climb or balance, and to bend, stoop, kneel, crouch or crawl for short periods of time
- Push/Pull – Must be able to push and/or pull equipment weighing up to 100 lbs
- Seeing – Must be able to see well enough, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, to navigate tight spaces, and log daily activity legibly
- Standing/Walking – Must be able to walk and stand for long periods of time as well as to perform repetitive physically demanding tasks
- Talking/Hearing – Must be able to talk and hear well enough to communicate on the phone and in person. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
12
Guest Room Attendant Resume Examples & Samples
- Responsible for signing in and out master keys daily
- Reports damage or malfunction in hotel rooms to superior
- Maintains equipment in proper state of cleanliness and repair
- Maintains a section room report
- Meets with superior and takes on daily assigned tasks
- Records room status in allocated section accurately
- Attends meetings and training sessions as required
- Creates and maintains floral arrangements
- Carry out valet services when required including delivery of linen or processing laundry orders
- High School diploma, vocational training and/or 1 year work experience
- Previous experience in luxury hotel environment preferred
13
Guest Room Attendant Resume Examples & Samples
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
- Maintains proper documentation of all duties accomplished during a working shift, as directed
- Reports all safety hazards or maintenance deficiencies for proper handling
- Greets all guests throughout shift with the proper salutation and pleasant expression
- Performs all duties in a quiet and orderly manner
- Ability to clean as directed at an acceptable performance rate
14
Guest Room Attendant Resume Examples & Samples
- Clean and service guestrooms of assigned area according to established procedures
- Collect keys from guestrooms and return to Front Desk
- Report room status on room attendant sheets
- Maintain room attendant cart in an orderly and neat manner
- Be familiar with the safe handling of cleaning products and supplies
- Must be willing to cross-train in other departments of Hotel Operations as instructed by management
- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty
- High school diploma or certificate from Educational Institute
- Housekeeping experience preferred but not required
15
Guest Room Attendant Resume Examples & Samples
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
- Adhere to cleaning procedures and instructions for use of cleaning agents
- Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly
- Push and pull vacuum throughout entire room and empty trash
- Replenish amenities, linens, and supplies in guest room
- Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job related duties as assigned
16
Guest Room Attendant Resume Examples & Samples
- Enters and prepares the room for cleaning
- Makes bed
- Dusts the room and furniture
- Replenishes guestroom and bath supplies
- Cleans the bathroom
- Cleans the closet
- Vacuums and racks the carpet
- Checks and secures the rooms
- Replenish amenities according to the operational standards
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
- Cleans guest bathroom/bed room/floor corridor
- Responsible for replenishment of guest complimentory water
- Responsible for the cleanliness and maintance of his work area
- Responsible for the Hotel property in the work area
- Attends to guest calls, guest requests /guest complaints in the area assigned to him
- Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement
- Physical mobility and stamina required
- Professional attitude is required
17
Guest Room Attendant Resume Examples & Samples
- Makes bed, vacuums carpet and cleans marble and tile areas
- Removes Rooms Service dishes to Linen Closet
- High School Diploma preferred
- Ability to read, write and speak English, working knowledge of iPod Touch device or similar hardware and applications
18
Guest Room Attendant Resume Examples & Samples
- Prepare beds (which includes: replacing soiled linen and changing bedspread, bed pad, and bed skirt as needed
- Clean bathrooms (which includes: removing soiled terry and replenishing with clean terry, removing trash, replenishing supplies, and cleaning tubs, walls, floors, toilets, vanities, mirrors and fixtures)
- Clean living areas (which includes: dusting furniture, removing trash, cleaning doors and spots on walls, cleaning mirrors, replenishing supplies, and vacuuming the room
- Record repairs needed on back of assignment sheet
- Complete pertinent information on assignment sheet (which includes: room status (P.M.) and linen usage for each room)
- Perform specified extensive/general cleaning in assigned rooms
- Input room status of all rooms in phone system upon completion
- Record completion of general cleaning in each room, specifying those that required change of bedspread(s)
- Perform physical room checks (P.M.)
- Sign in/out with floor supervisor and accept master keys in accordance with key policies
- Ensure continual cleanliness of GRA carts
- Ensure all lost & found items are placed in a bag and articles are immediately submitted to the supervisor
- Load and transport cart to and from workstation for use throughout the shift
- Perform other similar duties and responsibilities as requested
- Excellent customer service and organizational skills
- Knowledge of machine/equipment/chemicals used for cleaning
- Able to lift up to 20lbs
- Knowledge of basic reading, writing and arithmetic skills
- Able to work under pressure at a rapid pace
- Must be able to speak, read, write and understand English
19
Guest Room Attendant Resume Examples & Samples
- Cleaning guest rooms and restocking pantries
- Understand guest needs and respond to guest requests with a personalized interaction
- Ensure safety procedures are followed and notify Security of any accident or injury
- Be willing to learn, passionate about product and service, be guest centric and a team player to get the work done precisely and in a timely manner
- Good reading, writing and oral proficiency in the English language
- Additional language skills (i.e. Arabic) a plus
- Education: High school education or equivalent experience
- 2-3 years previous 5 star hotel or resort experience is preferred
20
Guest Room Attendant Resume Examples & Samples
- Cleans bathtub, toilet, sink, walls, mirrors, tiles, counters, floor surfaces, furniture, lanais, refrigerators, ice buckets, glassware and coffee maker using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, stooping, standing and pushing/pulling a wheeled cart up to 500 lbs. Provides turn-down service by partially removing and storing bedspread, replenishing amenities, linens, and supplies. Responds in a timely manner in basic English language to guest requests for items such as an iron, safety instructions, assistance, direction and/or other information as requested
- Strips and makes beds, changing bed linens which may require lifting bedspreads weighing a maximum of 25 lbs
- Dusts, cleans and polishes all furniture, pictures, drawers, window ledges, and shelves thoroughly by using cloths, sponges, brushes, and/or cleaning agents by extending arms over head, bending, stooping and standing. Removes dirty room service tray and dishes to service landing
- Pushes and pulls vacuum throughout entire room and empties trash
- Replenishes amenities, linens, light bulbs on dresser, nightstand and/or floor lamps and supplies in guest room
- Signs for room keys, retrieves, pushes to assigned rooms and restocks heavy cart. Visually inspects room for cleanliness and appearance and signify completion for room. Reports room and maintenance discrepancies via the telephone. Enters SPREE codes via telephone
- Ability to push and/or pull equipment on a wheeled cart weighing up to 500 lbs
- Ability to clean, dust, polish, scrub and scour surfaces, extending arms over head, stooping, bending, standing, walking and working continuously for extended periods of time to perform cleaning tasks, and work in confined spaces
- Ability to grasp, lift, and/or carry a maximum of 40 lbs
- Ability to read, write, speak and understand the English language sufficient to communicate pleasantly and effectively with employees, staff and guests via the telephone, two-way radio and/or in person
- Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of 15 of credits as specified by management
- Ability to use telephone instrument to report maintenance discrepancies, enter SPREE codes, and communicate with working supervisor
21
Guest Room Attendant Resume Examples & Samples
- Cleans guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces
- At least 3 months of related experience in housekeeping, or exposure to the hospitality industry and training from the Culinary Training Academy
- Ability to maneuver and maintain control of housekeeping cart
22
Guest Room Attendant Resume Examples & Samples
- Record repairs needed on back of maid sheet
- Complete pertinent information on maid sheet (which includes: room status (P.M.) and linen usage for each room)
- Sign in/out with floor supervisor and accept master keys
- Ensure continual cleanliness of maid carts
23
Guest Room Attendant Resume Examples & Samples
- Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
- Empty room attendant carts of soiled linen and trash
- Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors
- Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers
- Flip mattresses and move furniture as assigned by supervisor
24
Guest Room Attendant Resume Examples & Samples
- Vacuums, cleans, shampoos carpet
- Mops, scrubs, rinses and polishes hard floors
- Moves, rearranges and cleans furniture
- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls
- Washes/cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms
- Ensures all linens and terry are without defect
- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums
- Transports cleaning equipment
- Recognizes and uses appropriate chemicals
- Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens
- Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies
- Responsible for counting and distribution of clean linen from linen closet to guest rooms
- Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendants
- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more
- Maintains and cleans hotel guest rooms, hallways, linen rooms, employee and storage areas, and other areas in the hotel as directed by Inspector, Supervisor, or Manager
- Completes daily housekeeping reports, if necessary
- Works as a team with other employees
- Responsible for providing exceptional Red Carpet Customer Service to all guests
- Possess mobility and dexterity to make beds, dust all room surfaces; clean all bathrooms, mirrors, and bathtubs
25
Guest Room Attendant Resume Examples & Samples
- Frequent brisk walking, climbing stairs, bending, stretching, reaching, kneeling, squatting, and standing for long periods of time
- Working in small, confined areas, with floors, which are or may become slippery in the process of conducting work activities
- Lifting from 50 to 75 pounds to stack, store or move materials, supplies and equipment
- While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles. The noise level in the work environment may be loud in guest areas. Exposure to unrestricted second-hand smoke
26
Guest Room Attendant Resume Examples & Samples
- Fills all reasonable guest requests and directs the guest to the appropriate person for assistance
- Adhere to safe handling of all chemicals
- Report any safety issues to the Housekeeping Supervisor or Housekeeping Manager
- Adheres to the uniform standards
- Attends all regular departmental meetings as well as other related meetings
- Follow the established protocol when entering and cleaning guest rooms
- Clean and service guest rooms as outlined in the Housekeeping training manual
- Restock Housekeeping room attendant carts with guest supplies and chemicals
- Maintain Housekeeping room attendant carts and work areas in an orderly and neat manner
- Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate Housekeeping Supervisor
- Ability to read, write and understand English preferred
- Must have strong time management skills and the ability to maintain an acceptable pace and quality of work
- Ability to work effectively, independently and as part of a team
- Ability to follow verbal directions
- Six months prior cleaning experience preferred
27
Guest Room Attendant Seasonal Resume Examples & Samples
- Abides by all security measures
- Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies
- Ensure the qualities of the rooms are upheld by producing the best service
- Assisting the houseperson on department projects, as needed
- Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
28
Guest Room Attendant Resume Examples & Samples
- Replenishes all guest amenities and guest directories as needed
- Replenishes all amenities such as ashtrays, soaps and tissues. Places clean bathmats on tubs and/or shower doors and clean towels on towel racks
- Reports unusual room conditions or rooms in need of repair. Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system. Completes all duties in accordance with the room classification checklist
- Follows all safety policies and guidelines of the department, company, State or Federal authorities
- At least 3 months of related experience in housekeeping, or exposure to the hospitality training from the Culinary Training Center
- Ability to withstand prolonged walking, standing, bending and kneeling, lift, maneuver and maintain control of housekeeping cart
29
Guest Room Attendant Resume Examples & Samples
- Strong communication skills are required
- The ability to multitask and prioritize is essential
- Strong computer skills are required and previous experience with Opera is strongly preferred
30
Guest Room Attendant Resume Examples & Samples
- Have a set number of rooms to clean during a shift
- Remove dirty towels and sheets and replace them with fresh clean ones from the linen closet, clean, dust and sanitize all areas of the guest room (bedroom, bathroom, living room, and dining room) according to proper procedures
- Involves making beds, vaccuming carpets and cleaning marble and tile areas
- Removal of room service trays, dishes, and carts to service landings
- Restocking of guest room amenities such as shampoo, soap, lotions, cotton balls , stationery and pens
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to any guest concerns and requests
31
Guest Room Attendant Resume Examples & Samples
- Responsible for all guest rooms & suites, which includes bathrooms, bedrooms, living space, balconies and in some cases, pantries and kitchens
- Must be able to lift heavy objects and push and pull bins
- Be flexible and able to work AM and PM Shifts
- Able to bend, reach, stretch and walk stairs one flight up and down
- Able to push and pull bins, carts
- Able to stand and walk for extended periods of time
32
Guest Room Attendant Resume Examples & Samples
- Deliver complete and accurate trays and food requests no later than 45 minutes of placing order and collecting trays no later than 1 hour after tray delivery while compiling with the departmental policies and procedures for tray delivery and pickup. Including verifying patient’s menu selections to food items served on the tray and then immediately fixing mistakes. Delivery of food requests could be to an inpatient or outpatient area of the hospital
- Bill and collect the cost of a guest or staff order in the form of cash, check, or credit card. Does not accept gratuities to perform assigned work duties
- To operate equipment for meal service, including coffeemaker, toaster, microwave oven, mixer, blender and other necessary equipment for meal service
- For administrative purposes, monitor, collect and/or record operation specific data
- Perform duties of other Room Service Team members when required and skill appropriate
- Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time
- The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education
- High school education and 1-2 years of work experience preferably in food service or customer service. A basic supervisory course is strongly recommended
- Knowledge of therapeutic diet orders
- Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files
- Must be able to adhere and enforce new or updated policies and procedures
- Ability to read, write, and speak another language is a plus
- Must be able to inventory food, supplies and menus and make appropriate adjustments
33
Guest Room Attendant Resume Examples & Samples
- Cleans and self-inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet
- Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented
- Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
- To keep Maids Pantries tidy and correctly stocked, and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order
34
Guest Room Attendant Resume Examples & Samples
- Performs specified extensive cleaning in assigned rooms in accordance to Tropicana Las Vegas standards, to include vacuuming, dusting, sanitizing, changing linen, etc
- Notifies through automated system or to supervisor, of any repairs needed
- Ensures that each room has all amenities required and that everything is in proper working order
- Inputs room status of all rooms in phone system upon completion
- Displays excellent customer service skills while interacting with customers
- Completes any and all duties as assigned by supervisor
- Has guest room cleaning experience in a hotel, resort or culinary training for at least 1 year
- Understands MSDS and OSHA rules and regulations
- Able to read, write and communicate in English
- Takes directions well, has a neat appearance and excellent attitude
- Must be available to work any shift (day, swing or grave)
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Guest Room Attendant Resume Examples & Samples
- Cleans guest rooms including but not limited to replacing linens, making bed(s), vacuuming, emptying trash, and wiping down or dusting all surfaces. Performs deep cleaning details as assigned
- Cleans bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and floors with damp rags and proper chemicals as applicable
- Replenishes all amenities such as ashtrays, glassware, soaps and tissues. Places clean bathmats on tubs and/or shower doors and clean towels on towel racks and vanities
- Maintains the security of the assigned master key, returning at the end of the shift to supervisor
- Removes room services carts and/or trays and delivers to the appropriate areas
- Reports unusual room conditions and other equipment in need of repair
- Reports status of rooms (clean/unclean, vacant/occupied) by utilizing appropriate systems
- Prepares rooms during the night shift which includes turndown of the bed sheets for guests in preparation of their use, placement of a bedside amenity for the guest upon their return, placement of ice for after dinner beverages, and refresh of towels for the next day
- Performs other job-related duties as assigned
- Three months housekeeping or hospitality experience preferred
- Bilingual abilities preferred
- Ability to handle and maintain confidential information
- Ability to lift and carry up to fifty (50) pounds at a time
- Ability to push and pull heavy items and equipment
- Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
- Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted
- Ability to multi-task several activities and duties simultaneously
- Ability to work a flexible schedule including extended hours, weekends, and holidays
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Guest Room Attendant Resume Examples & Samples
- Clean assigned rooms, including toilets, floors, mirrors, tubs, vacuuming of floors and changing linens
- Check all lamps and fixtures for burned-out bulbs and check TV’s and clock radios to ensure proper working condition
- Report maintenance needs in guest rooms to the Supervisor
- Respond promptly to guest requests
- Follow safety guidelines
- Interact with guests in a friendly manner while providing service and information
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Guest Room Attendant Resume Examples & Samples
- Be knowledgeable of all services/features and local attractions/activities to anticipate and respond to guest inquiries
- Follow the required procedures for handling, cleaning, disposing of, or moving objects/materials and/or the clean-up of blood, infectious materials, or bodily fluids in accordance with the OSHA Bloodborne Pathogen Standards
- Report to work on time and according to posted schedule
- Must be available to work, varied shifts and flexible schedules
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Guest Room Attendant Resume Examples & Samples
- Dust and clean all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds
- Clean and vacuum under beds, desk, tables and behind night stands
- Check and replace all missing items in rooms. (For example: hangers, clocks, ice bucket liners, hair dryers, brochures, and stationery, etc.)
- Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and soap dishes are spot and dust free
- Sweep and mop all bathroom floors
- Places clean bathmats on tubs and/or shower doors and clean towels on towel racks
- Replenishes all amenities such as ashtrays, glassware, ice buckets, soaps and tissues
- Conduct a.m. and p.m. room checks to determine the status of the rooms
- Load Guest Room Attendant (GRA) cart with cleaning supplies and linen
- Fold linen for the GRA cart
- Push a fully loaded GRA cart to transport supplies between guest rooms
- Follows all safety policies and guidelines of the department, Company, State or Federal authorities. Utilizes safety equipment as required
- Three (3) months of experience in a housekeeping position
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Guest Room Attendant Resume Examples & Samples
- Stock and sort supplies
- Vacuum, clean, dust and polish guest rooms
- Make beds, change sheets, remove and replace used towels and toiletries
- Perform rotation cleaning duties as required
- Promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests
- Follow all establish safety and security procedures and policies
- High school diploma / G.E.D. equivalent
- Previous experience in Housekeeping is considered an asset
- Self-starter with an even disposition
- A team player with proven success in relationship building
- Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance
- Capable of frequent bending, standing and walking for extended periods of time
- Have a high attention to -oriented
- Must be available to work a flexible schedule, including weekends and holidays
- Must be able to work with minimum supervision
- Ability to effectively deal with guest concerns in a friendly and positive manner
- Previous Housekeeping experience considered an asset
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Guest Room Attendant Resume Examples & Samples
- May help provide training to new employees relating to job duties
- Ability to communicate with hotel guests, announcing arrival at door, and comprehending special requests from guests
- Ability to inspect and maintain areas for which responsible
- Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies and safety equipment
- This position is physical in nature and requires complete physical mobility, including, but not limited to, bending, carrying, climbing stairs, crawling, reaching and squatting. Position requires ability to lift up to 50 pounds of supplies and push and pull up to 50 pounds of supplies. These actions are required in order to perform cleaning job duties
- This position operates in a working environment that is subject to varying levels of noise, crowds, smoke and ozone machines with the severity of which depends upon customer volume. Incumbents are at times subjected to hazards such as chemicals; proper safety precautions are followed
- Must be able to work varying shifts and time schedules as needed
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Guest Room Attendant Resume Examples & Samples
- Clean all room surfaces as required by hotel and brand requirements, within the time allotted for each room type
- Strip and remake beds, changing linens as required by brand standards
- Dust all furniture and hard surfaces as required by hotel and brand standards
- Push and pull vacuum throughout entire room, empty all trash and recycle receptacles
- Replenish all amenities, linens, and supplies in guest room, as required by hotel and/or brand standards
- Prior experience a plus, but not required
- Must be able to lift and transport up to 50 lbs
- Position requires extended periods of bending and stooping, standing and walking
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Guest Room Attendant Resume Examples & Samples
- Represent the establishment in a respectable manner
- Clean guest rooms as assigned
- Ensure the hotel’s established standards of cleanliness are met
- Responsible for reporting any maintenance deficiencies and handling guest requests or complaints
- Ensures the confidentiality and security of all guest rooms
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Guest Room Attendant Resume Examples & Samples
- As a key member of the hotels team the housekeeping room attendant is responsible for cleaning and maintaining high standards in guest bedrooms on a day-to-day basis
- This role has a deep understanding and a passion for a five star approach to service delivery, hotel cleanliness and guest satisfaction
- As a housekeeping room attendant it is the ambassador’s responsibility to ensure we always give our guests unique and fabulous options to make the most of their time and their trip to make their stay unique
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Guest Room Attendant Resume Examples & Samples
- Must be able to read write and speak English
- Candidate must be able to successfully complete a criminal background check and drug screening with satisfactory results
- Candidates must be able to lift up to 30lbs, as well as push or pull 100lb cart
- Candidates must be able to stand for long periods of time, as well as bend, stoop, or kneel
- Candidates must be flexible with their schedules, including weekends and holidays
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Guest Room Attendant Resume Examples & Samples
- Must be able to lift up to 30 lbs throughout shift and push a cart weighing up to approximately 100 lbs
- Requires standing, walking, bending throughout shift
- This person must be flexible and able to work all days & shifts including AM’s, PM’s, weekends & holidays
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Casual Guest Room Attendant Resume Examples & Samples
- Cleaning Guest Bedrooms, Bathrooms, Balconies [and occasionally Public Areas] to a high standard
- Responding promptly to requests from guests – focusing on providing excellent customer service through anticipating and addressing guests' service needs and thanking guests with genuine appreciation
- Reporting any maintenance issues to Maintenance Team
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time
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Guest Room Attendant Resort Resume Examples & Samples
- Vacuums, sweeps, scrubs, mop, and cleans carpet and flooring in guest rooms
- Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guest rooms
- Responsible for maintaining a consistent and regular attendance record
- Scrubs, disinfects and deodorizes showers, toilets, wash basins, and other bathroom and vanity fixtures
- Removes trash and debris from guest rooms
- Strips beds, collects dirty linens, and makes beds with fresh linens
- Replenishes linens, amenities and other supplies in guest rooms
- Reports items found in guest rooms to Supervisor and/or properly tags lost and found items and delivers them to the Housekeeping Office, for storage
- Routinely inspects guest rooms for maintenance needs, such as burnt-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems, and reports same to the Housekeeping Office, for proper resolution
- Takes responsibility for a “Pass Key” during assigned shift, turning it in at the end of the shift to the Key Watch
- Responsible for maintaining a consistent, regular attendance record.'
