Resource Planning Analyst Resume Samples

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SD
S Dach
Sheridan
Dach
15734 Zemlak Cliffs
Boston
MA
15734 Zemlak Cliffs
Boston
MA
Experience Experience
12/2014 – present
New York, NY
Associate Resource Planning Analyst
Associate Resource Planning Analyst
12/2014 – present
New York, NY
Associate Resource Planning Analyst
12/2014 – present
  • Supports the management of the workforce management forecaster/scheduler software system
  • To provide advice and support to Assessment (and other business) teams throughout the forecasting cycle, building & maintaining positive working relationships
  • To provide support to all Assessment (and other business) teams during peaks of activity relating to re-forecasting
  • Working to tight deadlines and managing peaks in activity
  • Identifying and implementing process improvement
  • To work collaboratively with peers across the Operational Resources division
  • To work with colleagues across the wider Pearson Qualifications Services business in the preparation of forecasting data
07/2008 – 11/2014
New York, NY
Enterprise Resource Planning Analyst
Enterprise Resource Planning Analyst
07/2008 – 11/2014
New York, NY
Enterprise Resource Planning Analyst
07/2008 – 11/2014
  • Provide 2nd level production support to take ownership and troubleshoot business/PeopleSoft application issues, until they are resolved or transferred to other support colleagues
  • Support month and year end close process
  • Work as part of a global support team
  • Develop and maintain good relationships with customers and IT colleagues to ensure successful issue resolution and to meet expected customer service levels
  • Act as the liaison between Finance and IT
  • Assist in testing fixes and changes prepared by the development team
  • Maintain business user guides
07/2003 – 01/2008
Dallas, TX
Resource Planning Analyst
Resource Planning Analyst
07/2003 – 01/2008
Dallas, TX
Resource Planning Analyst
07/2003 – 01/2008
  • Independently develops the daily wave & resource plans, engages Operations Supervisors for feedback, makes the final decisions on changes to the plan, organizes day-to-day operations activities/objectives, and delivers the plan that the team executes
  • Develops processes & systems by which programs are developed, which will help to analyze data (such as productivity data) & create action plans that are executed by the team
  • Independently manages all aspects of related project/program implementation i.e., manages project plans, defines work teams and responsibilities, and determines work activities, information flow and internal processes
  • Manages multiple projects at a time, such as departmental productivity improvement projects, analyzing the results, and putting controls in place to maintain improvements
  • Responsible for determining resources necessary to execute the plan (i.e. IMS, Engineering for time/motion studies, etc.)
  • Identifies and streamlines interdependencies of project work
  • Manages and uses all warehouse systems, including DLx, WMS, and Kronos
Education Education
Bachelor’s Degree in Business Administration
Washington State University
Bachelor’s Degree in Business Administration
Skills Skills
  • Highly numerate with good attention to detail and accuracy
  • Good excel skills, ability to use excel to manipulate large data sets to produce analysis
  • Strong analytical skills and highly numerate
  • Strong analytical skills with the ability to probe beyond an issue to find underlying cause & determine solution
  • Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions
  • Ability to present ideas and concepts to small and large groups & convey information in a professional manner
  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines
  • Strong Microsoft Suite skills with a high proficiency in MS Excel and programming Excel for data collection. Experience in building models with Excel to complete “what if” analysis on impacts of potential changes in operational metric
  • Specific experience with vendor & procurement management. Understands all phases of procurement from request for proposal to awarding a contract to submitting POs to vendor scorecarding
  • The ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions with high visual impact
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1

Resource Planning Analyst Resume Examples & Samples

  • Independently develops the daily wave & resource plans, engages Operations Supervisors for feedback, makes the final decisions on changes to the plan, organizes day-to-day operations activities/objectives, and delivers the plan that the team executes
  • Strong Microsoft Suite skills (Word, Excel, Access, PowerPoint & Project)
  • Ability to create & develop programs (i.e. Excel spreadsheets & Access databases) to analyze data
  • Strong analytical skills with the ability to probe beyond an issue to find underlying cause & determine solution
  • Ability to exercise independent discretion, make independent decisions, and effectuate change
  • Ability to present ideas and concepts to small and large groups & convey information in a professional manner
  • Effectively communicates across peer, management, and cross-functional support team members
  • Knowledge of finance and/or distribution operating systems such as Kronos, DLx, and WMS
  • Strong time management and organizational skills
  • Excellent problem solving & negotiation skills
  • Ability to focus on the needs of all customers and work with/influence a variety of business partners
  • Strong ability to manage multiple tasks with confidence
  • 2) Minimum educational level
  • Some college-level classes; Bachelor's Degree Preferred
  • Must have completed extensive computer skills training courses (i.e. Microsoft Office Suite)
  • Must have some project management experience
  • Ability to work on one, two, or three shifts across Campus based on business need
  • 4) Physical Requirements
  • Ability to lift, carry, push, pull, reach, grasp, bend and stack cartons as needed
2

Resource Planning Analyst Resume Examples & Samples

  • Identify and manage vendor risks per the Enterprise Vendor Management policy and guidelines
  • Implement vendor performance management framework (i.e. scorecards, improvement plans)
  • Serve as vendor escalation point for vendor issues and risks
  • Communicate relationship health to executive management by performing vendor business reviews
  • Facilitate sourcing and contract requests to Enterprise Spend Management (ESM) on IT’s behalf for all vendors managed
  • Initiate and manage contract implementation and execution activities
  • Assist with negotiations and decision making on contracts, Master Agreements, and/or Statements of Work
  • Coordinate financial business approval activities including business case development, tracking and governance
  • Identify and implement cost optimization opportunities
  • Continue to enhance and develop vendor management program
  • 5-7 yrs minimum in supply chain, vendor management or procurement with Bachelor’s Degree in Supply Chain Operations, Engineering, Procurement, Management and Logistics
  • Strong Relationship Management Skills
  • Executive presentation skills
  • Strong communication skills both written and verbal. Experience communicating frequently with executive management
  • Negotiation and consulting experience
  • Specific experience or knowledge of IT Categories: Software, PCs and Peripherals, Servers (Mainframe) and Storage, etc
  • Specific experience with vendor & procurement management. Understands all phases of procurement from request for proposal to awarding a contract to submitting POs to vendor scorecarding
  • Detailed knowledge of IT Supply Chain processes and procedures
  • Detailed knowledge of EVM policy and processes
3

Resource Planning Analyst Resume Examples & Samples

  • Use and understand the different forecasting statistical approaches to create and improve on forecast accuracy. (I.e. Standard deviation, correlation, time series analysis, cycle forecast, regression analysis, etc.)
  • Compare contact forecasts with actual results to examine variances, proactively identify scheduling gaps and offer solutions to close them
  • Generate and maintain short term/long term forecasts for contact volume, average handle times, number of contact center employees, work capacity, finances and other business requirements for multiple lines of business, utilizing work force software(s) and custom models
  • Provide and manage daily/weekly/monthly/interval forecast for phone, chat, and eTicket channels
  • Effectively partner with appropriate business areas to integrate merchant channel demand into overall forecast need
  • Identify hiring and training needs to support service level agreements to ensure all merchant support business lines have adequate staff to manage workload within budget
  • Responsible for reporting and analysis around business performance objectives such as handle time, shrinkage, occupancy, and contact arrival patterns
  • Run ad hoc analysis to support, "what if" scenarios or other analysis requested
  • Document major impacts to merchant support resulting in abnormal contact volume
  • Evaluate prior day performance and provide details and/or potential reasons for service opportunities and excellence. ​
  • 3+ years of contact center workforce management experience preferred
  • 2+ years' experience forecasting or workload capacity analysis to include utilization of workforce management tools & data analysis tools
  • Strong knowledge of Genesys WFM or similar tools
  • Advanced in Excel with experience of statistical modeling techniques
  • Ability to gather, translate, and analyze data from multiple sources and apply results to develop/generate forecast or to solve business problems or reporting needs to all levels of management
  • Strong trouble-shooting skills with the ability to work independently, requiring little supervision
  • Ability to manage multiple simultaneous tasks
  • Must be a self-starter and highly motivated business oriented independent thinker
4

Senior Resource Planning Analyst Resume Examples & Samples

  • The delivery of the resource planning service by supporting the production of forecasts and schedules
  • Develop and maintain the short term and long term forecasts and planning cycle for Wealth Client Services
  • Generate and maintain schedules for all Wealth Client Services staff against forecast volumes
  • Monitor service performance on a real time basis to ensure that all staff are in the right place at the right time to maximise service level performance
  • A firm understanding of Service Centre work force management principles, Service Centre metrics and their impact on service covering telephony, email and chat
  • Experience of work force management and the associated tools and technology
  • High level of computer literacy with advanced Microsoft Excel skills and a good working knowledge of Outlook and Word are also required
5

Associate Resource Planning Analyst Resume Examples & Samples

  • Monitor service levels; abandon rates, case penetrations and aux utilization
  • Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes in the WFM system based on requests from the call center teams
  • Responsible for running additional reports as needed and to pull data from Genesys WFM and CC Pulse at the request of the Resource Planning Analysts to assist the department in meeting project deliverables
  • Helps maintain information needed for accurate forecasting and help report forecasted and actual performance to the departments
  • Supports all schedule recommendation for new training classes, optimized schedules for lunches and PTO, and helps to re-align work schedules to meet current trends
  • Serves as a Command Center leasing between all GCCS Sites
  • Work in close partnership with GCCS teams to understand business needs
  • Responsible for monitoring agent adherence and notifying production management of non-adherence incidents
  • Review skills gaps and make recommendations to Resource Planning Analyst
  • Excellent verbal and written communication skills are essential
  • Must be able to work independently with minimal supervision to reach established goals
  • Organized and detail-oriented
  • Candidate must demonstrate ability to set priorities
  • Ability to work well in a team environment is essential to the analyst's success
  • Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
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Associate Resource Planning Analyst Resume Examples & Samples

  • To manage the resource planning process, ensuring the right number of Associates within operational and financial targets
  • To provide advice and support to Assessment (and other business) teams throughout the forecasting cycle, building & maintaining positive working relationships
  • To work collaboratively with peers across the Operational Resources division
  • To work with multiple stakeholders to gather, manipulate and analyse resource planning data
  • To lead the production of timely and accurate MI of resource planning activities
  • To lead the production and implementation of all processes and procedures relating to Associate resource planning
  • To ensure that accurate and achievable business calendars and SLAs are drawn up and adhered to
  • To provide support to all Assessment (and other business) teams during peaks of activity relating to re-forecasting
  • To work with colleagues across the wider Pearson Qualifications Services business in the preparation of forecasting data
  • To manage the impact of the RFC process on resource planning activities
  • To input into the calculation of fees for Associates
  • To input into the provision of monthly financial reporting to senior management
  • Working to tight deadlines and managing peaks in activity
  • Managing multiple stakeholders
  • Identifying and implementing process improvement
  • Manipulating and analysing complex data
  • Working in a constantly changing environment
  • Supporting delivery against agreed financial targets
  • Must be educated to degree level or equivalent
  • Balancing conflicting demands on time
  • Dealing with complex issues and creatively solving problems
  • Demonstrable understanding of different approaches to data analysis
  • Analysis of large quantities of data
  • Large volume resource planning (desirable)
  • Project management (desirable)
  • Intermediate Microsoft Word, Powerpoint & Project
  • Experience of data mining tools such as Business Objects or Discoverer
  • Experience of company specific databases
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Senior Enterprise Resource Planning Analyst Resume Examples & Samples

  • Design, implement and maintain .Net application within all phases of the Software Development Life Cycle (SDLC)
  • Develop, test, implement and maintain application software working with established processes
  • Communicate effectively with other engineers and QA
  • Establish, refine and integrate development and test environment tools and software as needed
  • Identify production and non-production application issue
  • Identify opportunities to fine-tune and optimize applications of .Net developed projects
  • Provide technical support and consultation for .Net application and infrastructure questions
  • Serve as a mentor to less experienced Developer
  • Knowledge of Service Oriented architecture
  • Solutioning ability
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Resource Planning Analyst Resume Examples & Samples

  • Previous experience within a contact centre resource planning role
  • A good understanding of back office resource planning methodologies & performance metrics
  • Advanced Excel knowledge essential
  • Knowledge of Access
  • The ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions with high visual impact
  • Ability to develop strong internal relationships and interact and influence at all levels
  • Highly numerate with good attention to detail and accuracy
  • Knowledge of back office resource planning technologies such as EG would be an advantage*
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Resource Planning Analyst Resume Examples & Samples

  • Plan and release all outbound orders shipping same day to customer SLA’s
  • Communicate any systemic problems immediately to appropriate parties to ensure timely resolution
  • Facilitate internal transfer orders between warehouses
  • Log reoccurring issues and determine appropriate resolution
  • Coordinates movement of product for unique events as a proactive measure with information supplied by Sales
  • Learn and be able to process orders through freight logic
  • Responsible for additional tasks as assigned to meet or exceed the expectations of customers and/or management based on our fluid business demand
  • 1-3 years prior experience in high volume specialized distribution
10

Resource Planning Analyst Resume Examples & Samples

  • Previous scheduling and analytical experience desirable
  • Use of WFM software for telephone and back office environments
  • Advanced/competent excel skills
  • Strong relationship and communication skills
  • Flexible and adaptable approach to tasks
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Resource Planning Analyst Resume Examples & Samples

  • Develop/run/maintain long range resource planning model. Ensure accuracy of model input assumptions and verify that simulations and optimizations are functioning correctly
  • Produce comprehensive quantitative analysis for executives and regulatory filings. Analysis includes energy production, emission, and capital budget forecasts
  • Implement stochastic (Monte Carlo) simulations around areas of significant uncertainty to identify total system costs variance around various generation alternatives
  • Interface and work with Forecasting, Risk Management, Trading, Gas Supply, Coal Supply, Transmission Operations and other Xcel groups to incorporate short-term and long-range considerations into the optimal resource plans, including transmission constraints, growth forecasts, fuel and electricity market price risks, etc
  • In conjunction with Risk Management, ensure that the expansion plan and production cost modeling of the utility power systems is accurate and current in terms of fuel costs, production capability (heat rates, capacity, starting and variable operating cost, etc.), contract terms (scheduling flexibility, constraints, availability, etc.)
  • Research new techniques in quantitative optimization for application to resource planning analysis
  • Maintain working knowledge of emerging generation technology with the potential for future inclusion in the company's generation portfolio
  • Follow developments in major federal and state policies that affect the company's resource plan (i.e. emission regulations and renewable energy standards
  • Bachelor's degree in engineering, finance, economics, operations research, mathematics, business (2 years professional experience related experience equivalent to one year of college)
  • 2 years of energy industry experience or equivalent experience working with large optimization/forecasting models. For Resource Planning Analyst II, a minimum of 5 years of experience working with large optimization/ forecasting models is required
12

Resource Planning Analyst Resume Examples & Samples

  • Support Resource Planning leadership team on internal performance reporting and developing key metrics. Also, comparing these metrics to benchmark standards
  • Support Resource Planning leadership to develop strategies which would meet National Grid overall objectives
  • Support Resource Planning team in the annual budgeting, planning and forecasting process, working with Finance business partners in validating and communicating the cost and reporting requirements to support Resource Planning strategy and objectives
  • Bachelors Degree and 0-5 years’ experience
  • Performance reporting and management skills
  • Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility
  • Ability to establish a high level of confidence with all stakeholders
  • Ability to build and sustain productive and collaborative relationships and motivate in an effective manner
  • Power Point, Excel, Word and other business software
  • Knowledge of SAP preferred
  • A credible financial professional, the role holder must be capable of providing authoritative judgement and advice to contentious and complex accounting issues, change management and techniques, and conflict resolution
  • Demonstrates all of National Grid’s leadership qualities and capabilities
13

Lead Resource Planning Analyst Resume Examples & Samples

  • Develop monthly reporting for Resource Planning leadership team, and other National Grid senior leadership. Design and develop reports as well as analyze the data being reported
  • Lead Resource Planning leadership team on internal performance reporting and developing key metrics. Also, comparing these metrics to benchmark standards
  • Lead Resource Planning leadership to develop strategies which would meet National Grid overall objectives
  • Lead Resource Planning team in the annual budgeting, planning and forecasting process, working with Finance business partners in validating and communicating the cost and reporting requirements to support Resource Planning strategy and objectives
  • Work with Resource Planning teams on developing Service Level Agreements within the assigned jurisdictional area
  • Bachelors Degree / MBA preferred and 7-15 years’ experience
  • Strong financial analysis skills
  • Ability to communicate clearly and succinctly and is effective in all manner of presentation settings (i.e. one to one, groups, peers and leadership)
  • Ability to build and sustain productive and collaborative relationships
  • Thorough knowledge and understanding of relevant financial legislation, standards, principals, management systems and risks
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Resource Planning Analyst Resume Examples & Samples

  • Typically a bachelor's degree in a business, engineering or related financial or scientific discipline and five years' experience. Advanced degrees in relevant field may apply to experience requirement
  • Two years' experience in a business, financial or engineering function
  • Thorough knowledge of resource strategy concepts and considerations – i.e., thorough understanding of different electric generation resource types and characteristics and respective costs, risks, environmental impacts, operating characteristics, and fuel supply considerations
  • Recognized as a professional in the field with broad knowledge and skills in the areas of fundamental electricity supply and demand drivers, energy market dynamics, and risk and valuation techniques for evaluating energy resource alternatives
  • Thorough understanding of end-use loads and load shapes and electric utility demand-side, customer-sited measures
  • Effective experience with regional generation dispatch and transmission modeling, using Aurora or similar tools. AURORA experience is preferred, but not required
  • Thorough understanding of utility revenue requirements
  • Effective experience with Integrated Resource Planning and comprehensive knowledge and expertise in the utility power supply business
  • Effective understanding of and experience with project economic analysis and financial project pro-formas
  • Education in and experience applying statistical concepts, such as stochastic analysis. (strongly preferred)
  • Effective understanding of utility accounting and finance
  • Experience with SQL or ACCESS databases preferred
  • Experience with Visual Basic or similar programming experience, or demonstrated willingness to learn
  • Effective knowledge of applicable statutes, policies, rules, regulations and codes
  • Good analytical and problem-solving ability and ability to dive into details to provide explanations and reconciliations of modeling results
  • Demostrated initiative with limited supervision on innovative technical solutions to IRP analysis
  • Typically a bachelor's degree in a business, engineering or related financial or scientific discipline and eight years' experience. Advanced degrees in relevant field may apply to experience requirement
  • Four years' experience in a business, financial or engineering function
  • Additional skills as listed above but it would be expected that the knowledge and understanding of key concepts, skills and abilities would be more comprehensive and thorough
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Resource Planning Analyst Resume Examples & Samples

  • Develop and maintain Long-term Plan (LTP) and Tactical Budgeting (investment modeling) for client timberland properties in all HFM North American divisions
  • Support the deployment and use of resource information, planning, and GIS systems at the regional and area offices with an emphasis on forest planning activities
  • Assist in disposition analysis as requested
  • Apply knowledge and skills in the use of GIS, growth and yield models, and harvest scheduling resulting in effective forest planning products to be used by operational foresters
  • Support the development and use of systems, tools, and processes for financially evaluating silvicultural activities
  • Stay current with regulatory matters that would be considered in forest planning
  • Support HTRG’s conformance with SFI and FSC certification requirements and support management systems that enable the advancement of HTRG’s forest stewardship commitment
  • Assist in acquisition analysis as requested
  • Special projects as needed or requested
  • A Bachelor of Science degree in Forestry or a related discipline
  • A graduate degree in a forestry discipline or business is highly desirable
  • Three years of experience in an analytical role in a timber management organization or similar forest industry is preferred
  • Experience and proficiency in forest inventory and planning, forest management, wood
16

Resource Planning Analyst Resume Examples & Samples

  • Ability to manage time effectively
  • Ability to work with multiple stakeholders, present information and data with confidence and overcome objections
  • Resource Planning background – back & front office preferably
  • Experience with using a workforce management tool and reporting from a call management system such as Avaya
  • Forecasting experience
  • Finance background – mortgage/ arrears background
  • Good excel skills, ability to use excel to manipulate large data sets to produce analysis
  • Experience with dealing with multiple departments
17

Enterprise Resource Planning Analyst Resume Examples & Samples

  • Provide 2nd level production support to take ownership and troubleshoot business/PeopleSoft application issues, until they are resolved or transferred to other support colleagues
  • Support month and year end close process
  • Work as part of a global support team
  • Develop and maintain good relationships with customers and IT colleagues to ensure successful issue resolution and to meet expected customer service levels
  • Act as the liaison between Finance and IT
  • Assist in testing fixes and changes prepared by the development team
  • Maintain business user guides
  • Conduct periodic training of PeopleSoft Financials system functionality
  • Requires extra hours as needed, to meet month and year-end closing schedules
  • Requires occasional business travel to other international Nasdaq offices
  • Accounting skills
  • Fluent in English. Possess excellent verbal and written communication skills
  • Must be very service minded
  • Enjoys working with users to solve issues and work through business/system problems
  • Strong organizational skills and an attention for detail
  • Able to think critically, analyze, prioritize, and take initiative
  • Able to work under pressure with significant time constraints and high workload volume during Financials month and year end close
  • Able to utilize existing business applications to increase productivity, efficiency and accuracy
  • Ability to build relationships within the organization
18

Resource Planning Analyst Resume Examples & Samples

  • Provide end to end complex analytical support and recommendations where forecasting, tracking, trending, research, data gathering, plan development and reporting is required relating to Transmission P6 project scheduling and analysis
  • Provide end to end complex analytical support and recommendations where forecasting, tracking, trending, research, data gathering, plan development and reporting is required relating to Transmission Resource Planning, and Performance Management activities
  • Provide end to end complex analytical support and recommendations where forecasting, tracking, trending, research, data gathering, plan development and reporting is required relating to Transmission Regulatory Compliance
  • Develop, monitor, track and support of P6 scheduling training and related processes to be utilized throughout Transmission. Oversee the timely and accurate updating of data to individual P6 project schedules
  • Provide detailed and complex analysis and recommendations in support of P6 Scheduling data for inclusion in the development of both Transmission Design and Construction Resource Plans
  • Five or more years of experience in an analytical role
  • Two or more years, resource planning, scheduling, or project management
  • Two or more years identifying and analyzing issues, gathering and researching information, and developing/implementing recommendations
  • Associate Degree in business or related field
  • Knowledge of project management and operational policies, procedures, and practices
  • Experience identifying and analyzing issues, gathering and researching information, and developing/implementing recommendations
  • Experience using the advanced features of business applications and software tools, and creating/editing minor to complex reports
  • Must have strong oral and written communication skills, and be customer focused, to understand and appropriately respond to managers and stakeholder's business needs, and interface effectively and/or collaborate with others
  • Demonstrated ability to accurately analyze information and make sound decisions
  • Demonstrated ability to be detailed oriented and thorough
  • Ability to take initiative and accountability for the accuracy of information and for achieving results
  • Proficient in SAP, Microsoft Project, Excel, Word, PowerPoint, Access, Visio, and Outlook, P6- Primavera
  • General knowledge of, and experience with regulatory requirements GO 95, GO128, GO165, and GO131D as it relates to Transmission
19

Resource Planning Analyst Resume Examples & Samples

  • Analyst within the Resource Planning organization concentrating primarily on work for CMS. This work includes data capturing for annual workplan and assist in the monitoring of work and progress to plan
  • Manage data for workplans in order to optimize short and long term resource and budgetary needs
  • Work day to day with Resource Planning Program Managers and other external service providers to ensure the best outcomes for National Grid. Support workplan activities by making sure all activities progress in a timely manner
  • Work with Resource Planning Program Manager to monitor resource levels, capacity predictions, productivity, and plan progress in order to make resource recommendations
  • Develop and maintain effective relationships with key stakeholders in order to drive consistency in resource planning and ensure timely delivery of workplans
  • Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within Resource Planning
  • Collaborate with Resource Planning Program Managers to determine which projects are priority to complete by reviewing the overall work plan
  • Minimum of 3 years’ experience or equivalent work program or other analytical experience preferred. Advanced degree/credits preferred. Bachelor's degree in a related discipline preferred
  • Strong independent person who will identify and analyze work in a high paced environment while being able to identify trends, variation in workloads, areas of concern, and be able to articulate suggestions and ideas for improvement effectively
  • Proficient in relevant software e.g. Microsoft Office products (Access, Excel, Word, PowerPoint) a must
  • Strong knowledge and proficiency in relevant company IT systems including MAXIMO, MWORK, Microstrategies a must
  • Strong communication, organizational, negotiation and interpersonal skills
20

Resource Planning Analyst Resume Examples & Samples

  • Previous experience in a resource planning role is essential
  • Strong analytical skills and highly numerate
  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines
  • Knowledge of Access is highly desirable
  • Knowledge of back office resource planning technologies (eg. EG Workmanager
21

Senior Resource Planning Analyst Resume Examples & Samples

  • Experience of dealing with complex resource plans and schedules
  • Resource Management
  • Self-motivated and positive with a 'can-do' mentality
  • Good understanding of Resource Planning tools and an ability to demonstrate the key performance indicators within Resource Planning
  • Strong team player, with the ability to contribute and challenge
  • Experience of impact assessment process & campaign management strategies
  • Experience of Avaya, IVR and call routing
22

Resource Planning Analyst Resume Examples & Samples

  • Assists in the preparation and development of Cascade’s IRP, focusing on the preparation of demand load forecasts, weather normalization, economic analysis, energy market intelligence, price forecasts and supply side analyses utilized for Cascade’s IRP
  • Assists with the preparation of the written plan and presentations to interested parties related to the IRP
  • Assists in the monitoring of applicable statutes, pipeline tariffs, NEB, FERC proceedings, state regulatory commission rules and orders affecting IRP, climate change/carbon legislation, gas supply acquisition and transportation
  • Performs analysis of gas supply resource acquisition, resource and facility optimization and modeling results
  • Assists in the development and modification of gas supply objectives, policies, standards and guidelines in support of corporate objectives and strategies
  • Supports gas supply team in responding to various audit exceptions and data requests, including preparing analyses and testimony for rate cases as needed
23

Resource Planning Analyst Resume Examples & Samples

  • Administration of WFM system
  • To use your experience of contact centre planning to produce short term forecasts, through to tactical intra-day forecasts at interval level
  • Be responsible for performance analysis, demonstrating forecasting accuracy and understanding the effect of demand drivers in addition to agent level behaviours inc AHTs, absence etc. Continuous focus on root cause analysis and improving forecasting outputs
  • To be the owner of all forecasts, and service level predictions within the contact centre
  • Identify opportunities to improve customer experience and reduce overall volumes in contact centre queues, such as reducing transfers between departments
  • Manage effective alignment of shrinkage throughout the year – holidays, training time etc through working alongside real time adherence and ensuring optimal use of resource each day
  • Identify risks/trends and provide recommendations regarding strategy to Resource Planner on maximising resourcing efficiency long term
  • Develop and evolve strong working relationships with peers and key stakeholders across the business
  • Lead weekly and daily staffing review meetings detailing previous and current weeks performance with projections going forward alongside recommended actions
  • Conduct real-time monitoring of queues and other real time adherence core duties when needed within the rotation
  • Proven background in analytical problem solving
  • Strong data management skills – advanced excel required
  • Strong communication skills – ability to influence at all levels
  • Excellent time management
  • Ability to work towards changing deadlines and prioritising workload accordingly
24

Resource Planning Analyst Resume Examples & Samples

  • Previous experience in a Back office resource planning role is essential
  • Advanced Excel knowledge
  • Knowledge of back office resource planning technologies
25

Enterprise Resource Planning Analyst Resume Examples & Samples

  • The ERP Analyst serves as a subject matter expert (SME) for core operational systems, and functions in the capacity of a liaison between ITS and the operational business areas as to enhancing and maintaining the organization’s investment; commensurate with the company’s evolving business requirements and operational needs
  • Possesses the capacity to identify and translate business requirements and process flows into technical specifications for which can be enabled into ERP solutions and incorporated into the organization’s core operational systems
  • Maintains the production state of core operational system configurations, with knowledge of all supporting data structures, and infrastructure environments
  • Possesses a solid knowledge of the operational processes, including the business plan, processes, and terminology to effectively communicate with all business stakeholders
  • Understands, adheres, and actively promotes the organization’s Change Control process methodology, by which all updates to production systems are reflected and tested in all platform environments to ensure consistency and integrity is maintained
  • Considers the strategic potential of the company’s investment in its core operational systems, and is constantly assessing opportunities for process improvements through viable, business-centric, cost-effective, and efficient technology solutions
  • Helps software development team interpret and build to requirements
  • Supports development of user interface for off-the-shelf and homegrown applications
  • Functions as a key resource in supporting and participating in change management activities relating to new / modified business processes, surrounding the core operational systems and subsystems
  • Partners with the designated test team, who is responsible for testing all changes prior to implementation
  • Analyzes and defines ERP systems, functions, and business process and user needs
  • Performs functional configuration and maintenance for ERP systems based on changing operational and business needs
  • Customizes and configures workflow to allow integration of client / server applications
  • Researches transactional issues, identifying root causes and driving resolutions
  • Documents system problems and resolutions for future reference
  • Responsible for acting in accordance with and complying with all departmental and company policies in relation to
  • 1+ years of healthcare business experience with an above average industry understanding
  • Technical expertise in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Visio)
  • Experience with claims or enrollment or medical management or benefits
  • Experience with billing or provider networks
  • Travel might be possible
26

Resource Planning Analyst Resume Examples & Samples

  • Strong excel skills – VBA and MS Access
  • Resource Planning background – back office preferably
  • Proven track record of working with stakeholders to understand requirements and building successful models from multiple sources
  • Experience with Business objects
27

Resource & Planning Analyst Resume Examples & Samples

  • Maintaining the Resource Planning and Tracking process
  • Linking up with Functional COO and Product line managers to interpret and record resource movements into the Resource Planning Tracker - including New Business hires, Deployment, Attrition and Replacement hiring
  • Initiate regular monthly meetings with relevant parties to substantiate and track future planned initiatives
  • Monitor Actual and Forecast FTE (Full time Equivalent) against budgeted plans and challenge and investigate/understand variance to plans
  • Reconcile Resource Planning Tracker records to CS firms books and records (e.g. HR generated reports , Lateral recruitment reports, Essbase)
  • Challenge Headcount requests to ensure in line with budgeted plans and push Functional COO for explanation on delayed initiatives
  • Resource and Planning Analyst role involves analysing data to provide Business Rationale for Forecast and Budget variance. Close liaison with Finance area in providing analysis on potential fiscal cost impact and provide ad hoc reporting in line with current requirements and be integral part of budgeting process
  • You have good Excel skills with experience of working with formulas and Pivots
  • You have analytical and financial mind-set
  • You are dedicated teammate and problem solver with positive personality
  • Minimum 3 years of experience working in finance environment
  • Competent multitasking abilities with the ability to work to tight timeframes and professional work ethic
  • Very good English knowledge and communication skills
28

Forecast & Resource Planning Analyst Resume Examples & Samples

  • Forecast capacity growth based on statistical modelling
  • Working in close partnership with Head of function to develop and optimise business plans
  • Review forecast accuracy, and make proactive recommendations to minimize variances
  • Analysing performance data and developing insights into business performance vs. Plan
  • Developing robust reconciliation and validation processes to support high levels of accuracy in forecasting
  • Production of daily, weekly and monthly Management Information reports for use by operational boards, the senior management team and operation function head
  • Identifying and highlighting of potential and emerging trends and problems along with proposals for solutions
  • Ability to run and verify Management Information reports
  • Understand business KPI’s and OSL’s
  • Maintaining appropriate contact with both internal teams and external clients
  • Deputise for the Forecast and Resource Planning Manager in their absence and on any other delegated authority tasks
  • Adhering to all Capita group policies and procedures
  • Minimum of 2 -3 years proven experience in a relevant role
  • Resource planning & control experience
  • Excellent people management, leadership, coaching and motivational skills
  • Demonstrable experience of successful change management and/or application of continuous/business improvement techniques
  • Demonstrable experience of working in a business planning, forecasting or resource planning role inc. extensive use of Microsoft Excel including advanced formulas
  • Ability to produce and validate regular MI reports
  • Bespoke labour planning systems and processes
  • Creation and development of MI reports
  • Monitoring, review and analysis of programme data
  • Microsoft Access
  • SQL, Databases, SAS and SSRS
  • Ability to step up to ad hoc requests from senior management and the client
29

Resource Planning Analyst Resume Examples & Samples

  • Previous experience in Back office resource planning is essential
  • Strong analytical and numeracy skills
  • Organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines
  • Good Excel knowledge (Essential)
30

Product Development Resource Planning Analyst Resume Examples & Samples

  • Member of the Ford North American (FNA) ED&T Governance Board – Review and approve all FNA ED&T Funding Requests
  • Provide leadership on instructional assistance for the expectations and ultimate completion of ED&T submissions to new users
  • Facilitate/Lead cross functional discussions w/program teams to help resolve submission concerns
  • Lead workshops to educate Product Development and Program teams in ED&T requirements and submissions
  • Facilitate special studies utilizing ED&T database and data analytics techniques
  • Facilitate migration of IT platform from Microsoft InfoPath to IBM BPM
  • Create impact by collaborating with other regional ED&T Governance Boards and with key work partners throughout the company – Product Development Engineering, Finance, Purchasing, and Vehicle Program Management
  • Bachelor's degree by July 2017
  • 6+ months experience using SharePoint site
  • 1+ years of experience with Microsoft Office applications, particularly with Excel
  • 0 GPA required
  • Experience facilitating training or comfortable with public speaking
  • Strong leadership and problem solving skills
  • Experience working with/managing Microsoft InfoPath IT Platform
  • Experience working with/managing Business Process Management (BPM) IT Platform
31

Resource Planning Analyst Resume Examples & Samples

  • Good understanding of back office resource planning methodologies
  • Good understanding of back office performance metrics
  • Previous experience in a resource planning role
  • Knowledge of back office resource planning technologies such as EG would be an advantage
  • Self-motivated, flexible and responsive to business needs and changes in priorities and deadlines
  • Personally committed to quality, delivery and improvement
  • Ability to create reports with high visual impact
  • Committed team player
32

Resource Planning Analyst Resume Examples & Samples

  • Ideally financial services experience
  • Good understanding of front office resource planning methodologies
  • Good understanding of front office performance metrics
  • Good working knowledge of Access and Powerpoint
  • Knowledge of back office resource planning methodologies
  • Ability to design and develop reports with high visual impact
33

Global Resource Planning Analyst Resume Examples & Samples

  • Adherence to SYKES policies on ethics and integrity
  • Maintains schedule accuracy by effectively adding and removing resources from schedules
  • Communicates and distributes the schedules and discuss any real-time adjustments to the schedule and/or demand routing changes that need to be made
  • Determines effective base to flex schedule ratios for each line of business or client
  • May perform other additional duties and responsibilities as assigned
  • Demonstrated data analysis and problem solving skills
  • Knowledge of automated workforce management software
  • Strong Microsoft Suite skills with a high proficiency in MS Excel and programming Excel for data collection. Experience in building models with Excel to complete “what if” analysis on impacts of potential changes in operational metric
34

Resource Planning Analyst Resume Examples & Samples

  • Provides independent resource planning oversight to multiple mid-size business units or one or more larger business units using strong conceptual thinking and flawless execution. Engages as a trusted advisor, anticipating issues and opportunities
  • Provides mentoring and coaching to the Resource Planning Analysts and Associates, so that they can efficiently and effectively move up the learning curve
  • Partners with Conn to maintain full awareness of all scheduled activities, so that the appropriate staffing impact assessments may be completed. Recommendations for adjustments are made, as needed, to ensure optimal operational performance
  • Completes ad-hoc analysis requests that will support the business department decision making process. Makes data driven recommendations to support these initiatives
  • Initiates and implements workflows and process improvements including projects that have a departmental or divisional scope
  • Generates volume forecasts for Vanguard’s inbound call and/or processing departments. Creates and maintains forecasting models using both standard and advanced statistical techniques. Leverages data mining and statistical analysis to gain insights into factors influencing volumes
  • Continually assesses staffing drivers (i.e. volume, handle time, shrinkage, and occupancy) relative to plan, creates awareness within the business as needed, and makes recommendations for any necessary actions
  • Prepares, in partnership with the business, quarterly budget packets. Analyzes actuals compared to forecasts, and makes recommendations for change that will put the business in a position for success. Communicates results to senior management. Ensures an open channel of communication with business partners and Corporate Financial Services to create a complete staffing need package
  • Determines and maintains PTO requirements, seasonal workforce, and internships
  • Participates in special projects and performs other duties as assigned, including potential highly complex projects
  • Undergraduate degree or an equivalent combination of training and experience
  • Minimum three years progressively responsible and related work experience, including successfully managing a variety of projects from beginning to end
  • Strong planning, data collection, statistical analysis (hypothesis testing, regression, etc.), and problem solving skills
  • Knowledge of forecasting applications like ForecastX, Crystal Ball, etc
  • Strong initiative required, including ability to work independently, create strategies and plans and implement with little direction
  • Time management skills – ability to manage multiple tasks
  • Strong professional presence
  • Ability to influence and persuade
  • Experience coaching and/or mentoring preferred
35

Resource Planning Analyst Resume Examples & Samples

  • Proficiently understands and utilizes SYKES’ workforce management software
  • Creates reliable half-hour schedules broken down by day for two-week advanced periods
  • Follows processes and guidelines for creating account schedules
  • Ensures Client Services has proper data to approve time-off requests
  • Provides effective recommendations on scheduling all off-phone activities such as tea meetings, additional agent training, and all other future schedule exceptions
  • Develops and updates as necessary process documentation on workforce management for auditing purposes
  • Identifies and recommends solutions for operational and service problems based on historical volume, staffing analysis and future projections
  • Communicates effectively with Workforce Optimization Services, Client Services and Support Services
  • Provides training to CSC specific personnel regarding real-time adherence techniques and processes
  • Knowledge of statistical forecasting techniques
  • Knowledge of ACD or ECD reporting
  • Assertive team player and willing to work on a shifting schedule
  • Effective presentation and coaching skills
36

Resource Planning Analyst Resume Examples & Samples

  • Previous experience of working in a busy office environment with the ability to capture, process and communicate complex information
  • Experience of processing and responding to problems proactively, positively and timely
  • Ability to work autonomously and under pressure
  • Excellent interpersonal skills and experience of managing multilevel relationships
  • Strong MS Excel skills: advanced preferred
  • Attention to detail and numeracy skills
  • Reliability and commitment
  • Extensive experience of using MS Excel, Access and other tools for management information and reporting
37

Financial Center Sales Resource Planning Analyst Resume Examples & Samples

  • Develop and maintain comprehensive capacity models for all segments within Edge, including supporting any incremental initiatives/role capacity requirements incorporating client experience strategy, touch-points, delivery channels and products/services
  • Provide support in strategic planning initiatives by preparing quantitative analysis across all business initiatives
  • Track and analyze associate attrition highlighting trends
  • Build comprehensive associate recruiting plan to ensure achievement of finance forecasts
  • Create and deliver presentations to Senior Management on business analysis impacting the LOB
38

Resource Planning Analyst Resume Examples & Samples

  • Highly numerate/Strong analytical skills
  • Knowledge of forecasting methodology & regression analysis
  • Good understanding of end to end resource planning methodologies including scheduling
  • Strong stakeholder management & engagement
  • Expert knowledge of Excel / PowerPoint and SharePoint
39

Resource Planning Analyst Resume Examples & Samples

  • Drive continuous process improvements across the planning and procurement of call center staffing
  • Deliver accurate and timely forecasts that will be used for short, near and long term budget planning
  • Support strategic initiatives through financial evaluation and execution across GCO’s vendor partners
  • Create monthly/weekly/daily/½ hour call center requirement forecasts (volume, AHT, Productive Hour, FTE)
  • Track and analyze call arrival and AHT patterns to ensure requirements are optimized to achieve service level goals
  • Own the Demand Forecast and Staff Plan process and ensure alignment with our partners’ contracts with regard to weekly changes in procured productive hours
  • Ensure consistent process for holding outsource partners accountable to their agreed staffing requirements via weekly tracking & reporting
  • Liaise with Partner Operations to ensure all contractual guidelines are followed and that the outsource partners are on track to meet Productive hours forecast and the AHT is trending according to plan
  • Coordinate and plan training requirements and other off-phone activity in partnership with Training and Management teams
  • Provide financial estimates for contact center staffing expenses. Monitor these expenses versus budget and partner with Finance to report and approve variances
  • 1+ years of contact center operations management or strong work experience in an operational or financial analysis role with an emphasis in modeling
  • BA / BS preferred
  • Demonstrated understanding of financial and operational forecasting / planning processes
  • Ability to effectively work with senior leadership
  • Customer Service oriented with the ability to adapt to different work styles and personalities
  • Extremely organized with the ability to work on and manage multiple projects within tight time lines
  • Proficiency in advanced Excel critical; Knowledge of Aspect eWorkforce Management