Regional Business Development Resume Samples

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AM
A Moore
Antonio
Moore
3664 Giovanni Passage
San Francisco
CA
+1 (555) 221 3509
3664 Giovanni Passage
San Francisco
CA
Phone
p +1 (555) 221 3509
Experience Experience
Los Angeles, CA
Regional Alliance Business Development Manager
Los Angeles, CA
Sawayn, Miller and Champlin
Los Angeles, CA
Regional Alliance Business Development Manager
  • Provides timely requisite reporting to EMEA Dell Alliance Manager including pipeline, performance and alliance development report
  • Design/implement/execute specific dedicated sales development, including
  • Responsible for the performance and development of Dell & VMware business, focusing on 2 main objectives
  • Initiates and coordinates development of action plans to improve Upsell and Cross-sell leveraging customers installed base,
  • Comfort level in working in multi-national business environment
  • Consistent track record in meeting and surpassing multi-million dollar quota targets as an individual contributor and/or manager
  • Grow transactional business (deals less than 100K$) with VMware, leveraging both Dell sales and their Channel with dedicated programs and activities
Boston, MA
Regional Business Development Director
Boston, MA
Dickens, Grant and Cassin
Boston, MA
Regional Business Development Director
  • Demonstrates Air Methods mission, vision and core values
  • Guides and directs the sales efforts of new business opportunities/customers and cultivates new and expanded business opportunities with existing customers within the region
  • Prepares, directs and ensures effective implementation of an annual sales business plan; Achieve annual AMC KPI’s (Key Performance Indicators) for bonus opportunity
  • Succession planning, including cross training of Business Development Managers
  • Responsible for HR functions as it relates to Business Development Managers (Hiring, on boarding, Performance Reviews, etc.)
  • Participates as a member of Air Methods’ management team to promote a successful operation
  • Ensures that the marketing program is operated to the standards and branding objectives established by Air Methods
present
Chicago, IL
Regional Director of Business Development
Chicago, IL
Wiza, Ritchie and Bednar
present
Chicago, IL
Regional Director of Business Development
present
  • Assist in hiring, training, and supervision of Nurse Liaison/Care Liaison and Business Development Coordinator
  • Completes and submits all documentation, including clinical and progress notes in a timely manner according to agency policy
  • Maintains knowledge of current regulations governing Medicare, Medicaid, and private insurance company reimbursement
  • Provide training in admissions, business development, managed care, and customer satisfaction to key personnel in the region
  • Ensures compliance with all regulatory agencies governing sales referrals and other sales-related activities
  • Performs duties in accordance of and under the direction/supervision as defined by the Agency’s organizational chart
  • Lead, manage, and direct sales and educational activities of the Business Development Representatives and Patient Transition Specialists, including coaching, mentoring, and accompanying individuals in their territories. Host weekly teleconference calls with sales team members to include role playing and strategy and business plan reviews
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
Strayer University
Bachelor’s Degree in Marketing
Skills Skills
  • Professional demeanor and excellent interpersonal skills
  • Proven leadership and professional demeanor; excellent interpersonal skills
  • Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions
  • Ability to manage and administer a broad range of tasks
  • Ability to prepare written reports and correspondences, and presentations to senior leadership
  • Ability to build and maintain positive relationships internally and externally
  • Demonstrated ability to manage remote sales team
  • Knowledge of Microsoft Office, including hardware and software applications
  • Five (5) years sales and/or business development experience
  • Proven leadership in a sales environment
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13 Regional Business Development resume templates

1

Regional End User Services & Solutions Business Development Manager Resume Examples & Samples

  • Has in-depth Services and Solutions knowledge of products, services, solutions and differentiators between own offerings and what competitor's offerings
  • Demonstrated ability to work effectively with multiple HP teams, engage different executive and drive performance within a virtual team to deliver desired results
  • Strong business acumen and execution oriented with creativity and willingness to experiment new methods and ideas
2

Director, Regional Business Development Resume Examples & Samples

  • Oversee the strategic expansion of the region’s distribution. Stay in partnership with corporate team and align strategy with corporate vision
  • Evaluate, improve and execute regional processes and programs related to distribution growth and expansion
  • Negotiate and execute new dealer contracts
  • Supervise new door openings, coordinate communication between internal teams to ensure launch deadlines are met and ensure successful handoff to field for operation
  • Identify new distribution opportunities by identifying and recruiting national partners and developing distribution transformation initiatives
  • Optimize current distribution by analyzing results, identifying gaps and consistently evaluating health of dealer organization
  • 8 – 10 + years sales or business development experience in a sales or wireless organization
  • Strong analytical skills and in-depth retail experience required; indirect sales experience preferred
  • Powerful negotiation and influencing skills
  • Proven track record of successfully managing large-scale projects
  • Ability to effectively communicate at all levels within the organization, including executives
  • Ability to coordinate and successfully drive results from direct team as well as cross-functional teams
  • Demonstrated ability to operate with high levels of energy and integrity
3

Regional Alliance Business Development Manager Resume Examples & Samples

  • Design/implement/execute specific dedicated sales development, including
  • Develop and deliver enablement Program for Sales and Technical personnel as well as Dell’s Partner Ecosystem resources. (Distributors, Value-Added resellers…)
  • Create, execute and measure a comprehensive Sales Go-to-Market Plan with Dell Field Sales and Partner Ecosystem Sales personnel to address best verticals and leverage their installed base
  • Assist Dell teams during sales cycles and projects development, meeting customers to promote Dell and VMware value proposition and solutions to help accelerate their digital transformation
  • Identify, develop, track and report pipeline, jointly built with managed Alliances and their ecosystems, in association with local VMware Account managers and dedicated Funded head where applicable
  • Achieve and surpass revenue quota targets while securing “Light House” wins at reference accounts
  • Responsible for the performance and development of Dell & VMware business, focusing on 2 main objectives
  • Grow transactional business (deals less than 100K$) with VMware, leveraging both Dell sales and their Channel with dedicated programs and activities
  • Support development and closing of large opportunities (greater than 100K$) with strong focus on growing non-core solutions development (SDS, SDN, Mobility, Hybrid Cloud), leveraging Dell Installed base
  • Define, implement and track specific metrics in agreement with EMEA goals and country objectives validated with Regional Partner Director, Partner Manager and EMEA Dell Alliances Manager
  • Supports development of regional action plans with Dell teams and VMware stakeholders for effective growth of Dell sales attach rate and customer base expansion
  • Initiates and coordinates development of action plans to improve Upsell and Cross-sell leveraging customers installed base,
  • Assists in the development and implementation of associated marketing and communication plans as needed,
  • Conducts one-on-one review with Regional/Country and Partner Director to build more effective communications, to understand training and development needs, and to provide insight for the improvement Dell transactional business performance
  • Provides timely requisite reporting to EMEA Dell Alliance Manager including pipeline, performance and alliance development report
4

Regional Director of Business Development Resume Examples & Samples

  • With the VP of Market Development will determine appropriate levels of staff in the Sales Representative and Patient Transition Specialist positions for each agency with the Tennessee region
  • Source, recruit, select, hire, on-board, train, and oversee development of the Sales Representatives and Patient Transition Specialist in the Tennessee region. Conduct 90 day and annual performance review and personnel actions as appropriate
  • Develop incentive plans with the Director of Strategic Development and Chief Financial Officer's guidance and approvals. Ensure compliance guidelines are understood and adhered to. Monitor and manage marketing expenditures within budgetary guidelines
  • Lead, manage, and direct sales and educational activities of the Regional Sales
  • Assist each agency in developing a comprehensive annual sales plan and update on a quarterly basis. Ensure specifics of this plan are incorporated into sales team's daily activity
  • Monitor, track, and forecast sales activity through weekly sales activity reports, monthly referral reports and the use of various sales specific Home Care Home Base reports. Assist in maintaining and expanding referral source base
  • Build and maintain affiliate hospital relationship with key staff members such as
5

Regional Director of Business Development Resume Examples & Samples

  • With the VP of Business Development will determine appropriate levels of staff in the Business Development Representative and Patient Transition Specialist positions for each agency with their region
  • Source, recruit, select, hire, on-board, train, and oversee development of the Business Development Representatives and Patient Transition Specialist in their region. Conduct 90 day and annual performance review and personnel actions as appropriate
  • Develop incentive plans with the VP of Business Development and Chief Financial Officer's guidance and approvals. Ensure compliance guidelines are understood and adhered to. Monitor and manage marketing expenditures within budgetary and compliance guidelines
  • Lead, manage, and direct sales and educational activities of the Business Development Representatives and Patient Transition Specialists, including coaching, mentoring, and accompanying individuals in their territories. Host weekly teleconference calls with sales team members to include role playing and strategy and business plan reviews
  • Build and maintain affiliate hospital relationship with key staff members such as Chief Executive Officer, Chief Financial Officer, Director of Marketing, physician liaison, Case Management director and other key accounts
  • Determine if each agency's insurance contracts and service coverage area are adequate and mirror the affiliates as closely as possible
  • Produce weekly and monthly sales reports showing volume growth and speak to plans of correction as needed
  • Ensures compliance with all regulatory agencies governing sales referrals and other sales-related activities
  • Acquires and applies up-to-date information about the home care industry, the company's services, competitive advantages, and opportunities by market
  • Should be good steward of all agency financial resources, including but not limited to arrangements for equipment and other necessary items and services needed
  • Performs duties in accordance of and under the direction/supervision as defined by the Agency’s organizational chart
  • Follows agency policies and procedures. Maintains confidentiality of patients and agency information
  • Participates in appropriate team conferences, staff meetings, in-service and committees with physicians and agency staff to ensure continuity of care
  • Completes and submits all documentation, including clinical and progress notes in a timely manner according to agency policy
  • Must be a licensed clinician within the supported Region (NC, MO, MS, TX, VA, OR AL)
  • Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order
  • Minimum five years’ experience in a multi-site sales training and/or management role required
  • Home Health, Health Care, Hospice, and/or Physician Practice Sales experience
  • Must be able to travel weekly within support Region
  • Experience with Home Care Home Base strongly preferred
  • Must be proficient in the use of a PC and Microsoft Office Suite (Access, Excel, Outlook, Power Point and Word)
6

Regional Business Development Director Resume Examples & Samples

  • Demonstrates Air Methods mission, vision and core values
  • Guides and directs the sales efforts of new business opportunities/customers and cultivates new and expanded business opportunities with existing customers within the region
  • Prepares, directs and ensures effective implementation of an annual sales business plan; Achieve annual AMC KPI’s (Key Performance Indicators) for bonus opportunity
  • Succession planning, including cross training of Business Development Managers
  • Responsible for HR functions as it relates to Business Development Managers (Hiring, on boarding, Performance Reviews, etc.)
  • Ensures that the marketing program is operated to the standards and branding objectives established by Air Methods
  • Assists in the preparation of an annual capital and operational budget for area sales/marketing program
  • Acts as an internal consultant in the development of special projects that relate to sales/business development and patient transport
  • Directs the planning and coordination of events and special programs that support the sales and marketing plan in a fiscally responsible manner
  • Reports to Vice President, Business Development and works closely with the Vice President of a region, including timely updates regarding business and demographic changes and competitive market intelligence
  • Evaluates compliance with program performance indicators and identifies variances
  • Coordinates with Regional Directors ensuring that sales/business development and business partnership objectives are met
  • Responsible for assuring that all business activities are in compliance with designated Air Methods standards
  • Principal contact in contractual negotiations that affect efficient regional operations
  • Maintain key existing customer relationships / partnerships
  • Evaluates on a regular basis the risks and benefits of all contractual arrangements with Regional Directors, making changes and modifications as needed for existing and new contract negotiations
  • Attend conferences and regulatory meetings along with Business Development Team
  • Regional AMC ambassador, establishing relationship with customers and influencers including government officials
  • Keeps the Vice President Business Development, Vice President of a region, and Regional Directors, apprised of business and demographic changes
  • Professional demeanor and excellent interpersonal skills
  • Ability to manage and administer a broad range of tasks
  • Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions
  • Ability to prepare written reports and correspondences, and presentations to senior leadership as required
  • Proven leadership in a sales environment
  • Ability to build and maintain positive relationships internally and externally
  • Knowledge of Microsoft Office, including hardware and software applications
  • The employee must live within the region
  • The employee must be willing to travel 70% of the time
7

Regional Business Development Director Resume Examples & Samples

  • Responsible for the collaboration with the District Managers and sales staff to development and achieve the regional orders budget, utilizing KONE business processes
  • Provides direction and support to the business in executing corporate objectives/initiatives (i.e. KPI's, orders growth, product mix, market pricing, etc)
  • Responsible for managing HR related processes including people development, staffing, compensation, performance management - all calibrated across the region
  • Develops and fosters communication with sales and operations, including effective problem resolution
  • Responsible for creating an environment of customer satisfaction and delight
8

Senior Manager, Regional Business Development Resume Examples & Samples

  • Improve transaction volume and cards in force experience of existing franchises in order to drive profitable growth for the region and territory
  • Expand existing relationships, bringing additional opportunities for growth and profitability
  • Manage internal colleagues across legal, operations, finance, acquiring and technology to deliver a successful growth
  • Manage the new partner relationships post launch
  • Identify, pitch and sign new issuing relationships as needed
  • Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and practices #LI-BP1
  • Bachelors Degree (or equivalent experience) in Finance or Business Administration
  • MBA (Finance) preferred
  • 8 years of work experience in relationship management
  • Proven track record in managing and developing relationships and delivering sustained sales results
  • Goal driven with a high degree of self-motivation
  • Ability to credibly interact with all levels in the organization, including executive management
  • Strong interpersonal skills with the ability to lead internal and external cross functional teams
  • In-depth knowledge in cards and payments ideally
  • Ability to manage and articulate difficult messages and conversations with clients
  • Multilingual required – English and Spanish
9

Hss-regional Director of Business Development Resume Examples & Samples

  • Responsible for producing new non acute business with investor and corporate clients
  • Work with operations team to prepare costing's in preparation for: developing bids, sales presentations, and some customer service accountabilities on selected accounts
  • Achieving sales goals
  • Execute and help develop vertical market strategies
  • Target and solicit local, regional and national accounts
  • Travel as needed within the region's geographic scope to meet with potential customers, bid walks, and sales presentations
10

Regional Solution Business Development Manager Resume Examples & Samples

  • Channel partner skills evaluation, management and further skill development
  • Solution Skills – knowledge about horizontal and vertical industry core concepts, trends, etc
  • Solution Skills – knowledge about cloud, cloud-based solutions and concepts
  • HP JetAdvantage Document Solution portfolio knowledge (ideal)
  • Typically 10+ years in the solution and/or services industry
  • 3+ years in developing new business opportunities with commercial channels partners and their clients
  • 5 years experience in SMB/ Enterprise background
11

Regional Business Development Director Resume Examples & Samples

  • Direct and guide the sales effort of new business opportunities/customers and cultivates new and expanded business opportunities with existing customers within the region
  • Direct, prepare and ensure effective implementation of an annual sales business plan. Achieve annual Air Methods KPI’s (Key Performance Indicators)
  • Succession planning, including cross training of Regional Business Development Directors
  • Participate as a member of Air Methods’ management team to promote a successful operation
  • Ensure that the marketing program is operated to the standards and branding objectives established by Air Methods and in alignment with partners in the community
  • Work closely with Regional Vice President, including timely updates regarding business and demographic changes, including competitive market intelligence
  • Coordinate with Regional Directors to ensure that sales/business development and business partnership objectives are met
  • Evaluate on a regular basis the risks and benefits of all contractual arrangements with Regional Directors, make changes and modifications for existing and new contract negotiations
  • Regional Air Methods ambassador, establishing relationship with customers and influencers including government officials
  • Keeps the Regional Vice President, Corporate Vice President and Regional Directors, apprised of business and demographic changes
  • Bachelor’s degree from four-year college or university and ten years related experience and/or training within aviation or medical and medical transportation services; or equivalent combination of education and experience
  • Master’s Degree Preferred
  • Five (5) years sales and/or business development experience
  • Demonstrated ability to manage remote sales team
  • Ability to prepare written reports and correspondences, and presentations to senior leadership
  • Proven leadership and professional demeanor; excellent interpersonal skills
  • Intermediate Microsoft Office Suite, including Excel, Word, PowerPoint and Outlook
12

Regional Manager of Business Development Resume Examples & Samples

  • Strategic sales leader that is committed to driving growth and expansion
  • Ability to work in collaboration with regional leadership and local hospice offices and their teams to pursue growth
  • Proven sales successes in the region, demonstrated by having a network of relatable contacts
  • Experience developing and implementing sales plans with multiple locations, sales representatives, and leaders
  • Desire to want to provide extraordinary customer service to ensure all individuals are given the opportunity to learn about and receive the care they desire/need
  • Ability to perform as an influencing sales leader
  • Ability to understand and apply market intelligence to sales strategies
13

Regional Director of Business Development Resume Examples & Samples

  • Assists Nurse Liaison/Care Liaison to achieve facility census goals and annual budget projections
  • Work with local community agencies to generate a positive image and encourage referral activities
  • Assist Nurse Liaison/Care Liaison in development of strategies to maximize admissions
  • Ensure relationships exist within each area to assist in identification of current and future business needs
  • Assist in hiring, training, and supervision of Nurse Liaison/Care Liaison and Business Development Coordinator
  • Provide training in admissions, business development, managed care, and customer satisfaction to key personnel in the region
  • Maintains knowledge of current regulations governing Medicare, Medicaid, and private insurance company reimbursement
14

Business Development West Coast Regional Mgr Resume Examples & Samples

  • 5 Years experience in program management or related field
  • Candidate must be able to obtain a U.S. security clearance
  • MBA is desired
  • Demonstrated leadership and communication skills, strong business acumen, high degree of responsibility and accountability for establishing and achieving objectives; the ability to drive and support organizational change to lead continuous improvement in our products and customer satisfaction; highly responsive to customer requirements; flexibility to adapt to changing requirements, priorities, and schedules; and familiarity with aircraft turbofan engine hardware, operation, and flight performance
15

Director, Regional Business Development Resume Examples & Samples

  • Develop and establish partnerships within the industry. Develop a target list of customers to convert, and network with customers to form partnerships
  • Manage, grow, and leverage relationships with customers
  • Develop strategies including new industry targets, pricing, resources, etc
  • Lead our team of Regional Business Development professionals focused on sales and account management. Appraise team, develop training plans to maximize talents and skill areas, develop weaknesses into strengths. Provide positive feedback
  • Hold Business Development reps accountable for forecasts and sales results
  • Directly participate in the pricing proposal approval process
  • Oversee new contract negotiation
  • Review quarterly plan to ensure alignment with long range vision and short term goals. Monitors KPI’s and “value stream” analysis of the company’s customer accounts as needed
  • Reviews forecasts to ensure annual, quarterly and monthly revenue targets are met
  • Leverage company resources in order to develop business priorities
  • Partner with Regional Operations to ensure maximization of departmental participation in company goals and directives
  • Ensures compliance with all Federal and State Laws, Best Practices, company guidelines and policies
  • Other duties as requested
16

Director Regional Business Development Resume Examples & Samples

  • Bachelor’s degree in Business Administration, Marketing, or a related field is preferred. Seven to nine years of sales experience is a plus
  • Experience in pre-clinical toxicology, pharmaceutical, medical device, or other science-related arenas is strongly desired
  • Demonstrated leadership with ability to lead and develop people to get results through others while showing support for company values
  • Ability to organize and manage multiple priorities, including local travel (approximately 35% of the time), is required
  • Sales skills deployment with emphasis on strong customer orientation
  • Problem analysis and problem resolution at both strategic and functional levels
  • Excellent interpersonal, communication, and presentation skills in both oral and written form
  • Basic familiarity with Microsoft Office Suite
  • Computer skills, commensurate with Essential Functions, including the ability to learn a validated system
  • Ability to work extended hours beyond normal work schedule to include, but not limited to evenings, weekends, extended shifts, and/or extra shifts; sometimes on short notice
  • Ability to work under specific time constraints
17

Deam-regional Business Development Resume Examples & Samples

  • Building and executing on a pipeline of clients and prospects for Liquidity Management in the APAC region
  • The main product focus would be offshore AAA-rated money market funds (Prime and Treasury), separately managed accounts and the broader US and European range of short-dated institutional mutual funds
  • Geographical scope would centre on the main hubs of Singapore (where you will be based and regulated) and Hong Kong (under Itinerant licence). However, China, Japan, India, Australia, Taiwan, Philippines, Korea and other regional markets are all in scope for the role
  • Collaboration within GCG will be key to success, particularly to access certain markets in line with cross-border marketing policies
  • Additionally, developing internal relationships within the broader Deutsche Bank organisation (eg Investment Bank, Prime Finance and Transaction Services) to optimally identify and cover prospects and clients
  • Providing sales / specialist coverage to proprietary and third party distribution channels
  • Supporting senior local APAC GCG and Global Liquidity Management with business planning and execution,
  • Driving and supporting external and internal client meetings for liquidity opportunities
  • Fulfilling necessary administrative responsibilities associated with the role
18

Regional Director of Business Development Resume Examples & Samples

  • Bachelors or equivalent work experience in Auto Dealer Financing
  • Extensive sales & credit experience of at least 10 years in a banking environment
  • Experience managing a team preferred
  • Ability to lead a remote team
19

Director, Regional Business Development Resume Examples & Samples

  • Lead by example, Jacobs’ Beyond Zero program to promote an incident and injury free culture. Be proactive in ensuring health and safety of regional Sales team
  • Recruit new team members based on evaluation of current team composition vs. future needs, including succession planning and replacements due to rotational assignments. Work with Operations to identify high-potential candidates for future Sales assignments
  • Regularly assess team members’ performance against established expectations, behaviors and core competencies for each Sales role. Periodically conduct formal 360° performance reviews to recognize individuals’ strengths and to identify opportunities for further development
  • Work with individual team members to create personal development plans that include formal training, coaching, mentoring and rotational assignments, to meet established performance objectives that enhance individual success, and contribute to overall team performance
  • Recognize performance that is insufficient for our needs, and take appropriate action
  • Work in tandem with the responsible Sales vice president to strategically enhance our Sales capacity over the longer term, keeping up with ever-increasing challenges. This includes growing Sales capabilities, talent, work processes, tools and systems to improve the quality of our product and efficiency of delivery
  • Support Sales Leadership with the implementation of global and regional sales initiatives
20

Regional Business Development Director Resume Examples & Samples

  • Identify and set the right Route to Market strategy for our Adult Premium brands in the US market; with focus on Premium On Trade- and Foodservice-channel. Engage and inspire others behind our ambitions
  • Working with the GPA Exec, set short and long term vision for the GPA Business Unit. Input into the development of the annual team commercial plan
  • Establish strong cross-functional relationships with peers across marketing, commercial excellence, HR, IT, legal and supply chain to ensure alignment around key requirements
  • Establish the right US distribution and customer network for our Adult Premium brands within the top 20 metropolitan hubs; in Premium On Trade outlets as well as Foodservice channel
  • Identify the key sales activities, tasks, tools & systems required to best serve these distributor/customer segments
  • Working with the relevant functional teams, build a cross-functional team who understand the requirements of our Adult Premium- & Foodservice accounts
  • Build the organisational capability required to recruit, service and activate our Adult Premium- & Foodservice -accounts
  • Work closely together with strategic marketing, commercial excellence, IT, Finance, legal and supply chain to enhance cross-functional capabilities and to build an optimal end-to-end service model to distributors
  • Grow Revenue and EBIT by balancing customer needs, revenue growth, and cost-to-serve
  • Track and manage Key Performance Measures including: P&L metrics, Brand equity / awareness / distribution / ROS
  • Build and lead a team of 4 people. Create engagement and ownership of team / International plans and build sense of team spirit
  • Extensive experience within FMCG (preferably Beverage)/premium brands organisations
  • Preferably be New York or Boston based
  • Experience of working in US market nationally across markets; with active and relevant network (distributors, accounts)
  • Commercial Director experience
  • Extensive experience of distributor management and partnership/franchise leadership experience; as well as (foodservice) account management
  • Direct customer facing experience
  • Experience of working with Foodservice Out-of-Home and High-end Horeca accounts
  • Deep understanding of RTM in focus channels Premium On Trade and Foodservice
  • Partnership contract & commercial incentive development
  • Financial- & revenue growth management
  • Profit pool/priority market identification
  • University degree (pref MBA) or equivalent Commercial qualifications (essential)
  • Min 10 years relevant working experience (essential)
  • Previous Blue-chip multinational FMCG experience; pref premium beverage
  • Languages; English, Spanish (preferred)