Learning Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the learning job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

R McGlynn

Raul

McGlynn

8587 Terry Port

Houston

+1 (555) 681 7381

8587 Terry Port

Houston

Phone

p +1 (555) 681 7381

Experience Experience

Dallas, TX

Learning Technologist

Dallas, TX

Effertz-Crooks

Dallas, TX

Learning Technologist

Provide subject matter expertise to Local Administrators including providing training on LMS and assistance with assignments and local requests
Develop and execute testing scripts to discover bugs and setup issues with courses
Create and modify non-interactive objects (text, graphics, audio)
Create eLearning courses or update or fix existing eLearning courses
Manages the compliance program from the LMS perspective; and
Develop and update content in a range of formats
Faculty Training: develop and lead technical training for faculty learning how to teach online

Phoenix, AZ

Learning Experience Designer

Phoenix, AZ

Balistreri Group

Phoenix, AZ

Learning Experience Designer

Work with Content Development Managers, authors, and SMEs to develop learning products
Independently conceptualize, design, and organize projects. Manage workload accordingly to accommodate conflicting deadlines
Working to create training materials and guidance for the department
Manages all assigned design solutions from conception to conclusion and will work on multiple projects at a time
Develops successful working relationships with SMEs and other internal resources
Develops training materials for instructor led or computer based learning as well as performance support
Facilitates train-the-trainer sessions, identifies performance enhancement opportunities, and uses data to spearhead system-wide improvement efforts

present

Detroit, MI

Learning Management System Analyst

Detroit, MI

Bayer-Ziemann

present

Detroit, MI

Learning Management System Analyst

present

Keeping, updating and providing input for the training management system based on standard procedures and service levels
Keeping, updating and providing input to the training management system based on standard procedures and service levels
Organize work, projects and activities, sets priorities, meets critical deadlines, and provides follow-up on assignments with minimal direction. Transmits information and keeps informed of pertinent activities
Provide support for the setup, ongoing operation, maintenance, usage, analysis and administration of the Learning Management System. This includes review, setup, configuration and maintenance of
Support instructional designers and content developers in the deployment of course materials, course copying, course merges, backups, course retrieval and setup processes within the LMS environment
Develop and maintain documentation for new or existing LMS or other integrated academic technology products, as well as all support documentation for all educational platforms. Write and maintain technical procedures, job aids, and policy documentation
Perform routine educational platform audits and checks and compile performance metrics

Education Education

Bachelor’s Degree in Instructional Design

Georgetown University

Bachelor’s Degree in Instructional Design

Skills Skills

Possess a strong working knowledge of instructional design methodology, adult learning theory, and organizational behavior
Strong project management skills with the ability to document and communicate project plans, monitor work in progress, and achieve project milestones/end results for others to understand
With limited direction is able to manage assigned project tasks and complete with short deadlines; can work well under pressure
Ability to create, execute and measure high-quality, high-impact collateral (e.g. graphics, imagery, presentations, facilitator tools, training materials, program brochures)
Exceptional communication skills – both written and verbal. Confident speaking to all levels within an organization in a professional, engaging manner; Professional presentation
Fresh, compelling and concise writing skills; Strong editing skills and attention to detail
Applies innovative thinking and strong conceptual ability that translates into impactful learning and development solutions
Ability to design, develop and customize content for a variety of audiences, particularly leader and professional audiences; Design and development efforts including pre/post assessments, activities and learning sustainers, and knowledge checks
Ability to manage contractors outside agencies and vendors, a positive attitude, exceptional project management skills, strong organization and attention to detail with the ability to prioritize, multi-task and work within tight deadlines
Team player and able to work with and through others

Create a Resume in Minutes

15 Learning resume templates

Read our complete resume writing guides

Learning Analytics & Evaluation Internship Resume Examples & Samples

Demonstrated strong analytical skills/critical thinking
Proven ability to manage multiple priorities and meet deadlines
Attention to detail and professionalism
Proven ability in Microsoft Word, PowerPoint, Outlook, and Excel
Demonstrated strong written and verbal communication skills (basic skills required; strong skills preferred)
Ability to learn quickly and adapt to a fast-paced environment
Prior internship in Marketing, Research, or related area
Currently a Senior or higher, earning a degree in Human Resources / Organizational Development, Industrial / Organizational Psychology, Statistics, Business or related major
Minimum 3.0 GPA in major
Click the link labeled “Edit Profile Info”
Click on the “Attachments” Tab

Senior Manager, Enterprise Learning Metrics Resume Examples & Samples

Evaluation Strategy and Holistic Evaluation of Learning – Leads the development and execution of strategy for learning analytics, evaluation and metrics across enterprise. Design an evaluation measurement process that is based on sound methodology and common standards that can be implemented across the Enterprise. Support evidence-based decision-making by helping L&D stakeholders tell the story inside the analytics. Leverages data to inform how learning development positively impacts business results. Apply measurement process at multiple levels to understand goal achievement at for a single offering as well as the macro level (Enterprise L&D). Develop strategies that help increase the capacity of the organization to evaluate its learning and development programs. Seek out new paths in employee related research that serves business needs and helps maximize the Company’s investment in learning. Ultimately, develop and implement a balanced scorecard to track progress towards strategic goals
Segment Integration of Products and Services - Integrate common products & services across all learning functions based on strategy in partnership with Enterprise Learning Leaders (ELL) and segment learning teams. Develop a roadmap to incrementally build measurement, reporting, analysis, and insights capabilities through common products / services. Roadmap includes streamlining data collection and the ability to quickly deploy products & services. Define and track measures to continually find ways to advance the learning organization. Work with Learning Executives and leaders across the Enterprise to answer evaluative learning questions. Create an analytics service model that enables stakeholders to understand L&D activity including connections to employee as well as business outcomes
Business Analytics & Annual Planning – Develop and improve learning evaluation processes including reporting, analysis, data governance, and insights. Organizes and tracks business performance of learning across enterprise (e.g. costs, initiatives). Leads efforts to roll up and facilitate annual plan of short and long-term business objectives and learning needs. Partners with enterprise learning leaders to analyze, prioritize, and execute the annual plan for the enterprise-wide learning function
5 years in leadership positions
Experience leading large complex cross-functional teams
Experience collaborating with senior leadership across multiple business units
Experience with managing teams responsible for business analytics / metrics
Leadership experience including hiring and managing a professional staff, setting objectives, measuring and improving performance, establishing best practices, developing and enforcing policy, and making key decisions
Exceptional ability to partner with individuals across a wide variety disciplines and to work well within and manage a cross functional team
Exceptional analytical and quantitative skills Advanced persuasion and collaboration skills when working with internal and external partners to resolve challenges
Large, multi-business/enterprise initiative experience and experience with vertical and horizontal leadership
Demonstrated track record of building strong professional relationships (both internally and externally), particularly at the senior level
Superior ability to understand business objectives, success measures, and metrics and align strategies to support them
Proven ability to partner with organizations to perform detailed needs and gap analysis to drive strategic direction for the learning organization
Demonstrated ability to evaluate project objectives and scope to schedule resources and manage budget to plan
Excellent organizational and process management skills as demonstrated by an ability to manage multiple detailed projects and drive towards deadlines
Strong ability to leverage metrics from other industries to creatively tell the story of the impact of learning on an organization’s business results
Bachelor’s Degree: Business Administration, Statistics, Learning, industrial Organizational Psychology or related field

Senior Marketing Manager, Disney Learning Resume Examples & Samples

Lead the holistic brand and product marketing strategy for Disney Learning across all physical and digital products and services
Drive brand development and sustain efforts, brand and product positioning, competitive analysis, media mix and budget allocation, messaging and go-to-market / sustain marketing activities for Disney Publishing kids learning products
Lead the rolling 12 to 24-month strategic marketing calendar and product prioritization process to focus marketing efforts and activities on key business drivers
Track the early learning / kids educational landscape and share emerging category and consumer trends and conduct competitive analysis for key franchises and products
Partner with strategic marketing and consumer insights to deliver a holistic customer and consumer segmentation framework and targeting strategy. Includes conducting primary research via focus groups and online or mobile channels
Partner closely with producers and the development team on roadmap planning, product concept testing, product feature prioritization, pricing and monetization strategy and product greenlight thru the entire product lifecycle
Develop marketing campaigns and seasonal promotions to create marketing platforms that span product launches
Lead the product marketing process – from green light thru launch and sustain – to achieve significant product success and consumer adoption
5+ years of progressive experience in leading / managing marketing strategy and go-to-market planning for digital and mobile products
Experience in building / establishing learning or educational brands for kids and families
Strong leadership, communication, collaboration, process management and interpersonal skills

Junior Learning Project Manager Resume Examples & Samples

Taking ownership of global learning initiatives and courses across UBS
Managing key stakeholders, i.e. Talent Partners/Senior Talent Partners, Universities, External Vendors, internal stakeholders to ensure that project plan is executed timely
Controling project budget
Driving program planning and execution globally alongside Global Programme Manager and Project Sponsor
Contributing to learning content through preparation of learning materials as well as implementing improvements/additions to learning initiatives
Managing program admissions and nominations
Managing the logistics of learning initiatives

Learning Technologies Manager Resume Examples & Samples

Use knowledge ofinstructional system design (ISD)and technologies,and adult learning theory to propose learning solutions that arecost-effective, easy-to-create and maintain, visually and instructionallycompelling and that provide a rewarding experience for the learner
Establish goals and learning objectives to design appropriate and effectivecurriculum by leveraging instructional design methodology
Drives content development with anunderstanding of both print and digital expressions by following acceptedprocesses and standards and focusing on the learner experience
Employ a rapid-development approach andstrong instructional design to build creative and innovative training videos,games, job aids, posters, manuals, and related learning/e-learningdeliverables. An iterative method is critical
Bring best-of-breed learning techniques,technology and ideas into the development of training program and solutions
Excellent visual design sensibilities and theability to apply corporate brand guidelines
Proficiency with multimedia and e-learningtools such as Captivate, Brainshark, PowerPoint, Articulate Pro, Storyline, andAdobe CS5 Suite - Photoshop, Fireworks,InDesign, Illustrator, Dreamweaver, and Flash
Experience building a Learning portal andSocial Learning platforms important
Must have a minimum of three years’experience working in the field of Multimedia/Web Design/Graphic Design
Experience with HTML, XML, web-based training, digital videoproduction, audio editing, streaming media and web conferencing are useful
Experiencein scripting: CSS, JavaScript, and ActionScript 2 and 3 areuseful
Possess creative and technical problemsolving aptitude and capabilities
Must possess ability to handle multiplepriorities. Possesses a sense of urgency
The role will provide occasionalopportunities for stand-up learning delivery in the Leadership Developmentrealm
Candidatesare expected to provide a portfolio showing interactive design, media, andonline content
Technology – Deep technology-enabled learningskills as outlined above
Needs Assessment /Instructional Design– demonstrated understanding and application of adult learning theory, needsanalysis and instructional design principles and proven track record ofcreating and implementing successful learning solutions
Drive for Results – Can be counted onto exceed goals successfully
Comfort around HigherManagement– Proven ability to interact and influence senior leaders. Can present to and collaborate comfortablywith more senior managers without undue tension and nervousness
Interpersonal Savvy – Relates well toall kinds of people; builds appropriate rapport; can use style to gainacceptance of an idea with business partners
Customer Focus – Is dedicated tounderstanding and meeting the expectations and requirements of internal andexternal customers; uses customer information for improvements; acts withcustomer in mind; establishes and maintains effective relationships withcustomers and gains their trust and respect.Strong interpersonal skills
Dealing withAmbiguity– can effectively cope with change; can decide and act without having the totalpicture, can comfortably handle risk and uncertainty
Innovation – Is good atbringing the creative ideas of others and self to market; has goodjudgment. Demonstrates sound judgmentskills; able to manage competing priorities in a fast paced businessenvironment
Business Acumen – Knows how retailbusinesses work, knowledgeable in current and future trends; is aware of howstrategies and tactics work in the marketplace.Uses business acumen to inform L&D solutions
OrganizationalAgility– Knowledgeable about how organizations work; knows how to get things donethrough formal/informal channels; understands culture
Passion and enthusiasm forL&D’s role and impact to the organization
Adaptability – Maintainseffectiveness when experiencing major changes in work tasks, structures,processes and culture
Facilitation – Experiencedfacilitator. Can present concepts authentically, clearly, and can articulatekey distinction and lead rich discussions suited to the audience’s needs
Excellent Verbal andWritten Communication– Clearly conveys information and ideas to individuals or groups in a mannerthat engages the audience and helps them understand and retain the message
7 years in learning and development
Retailexperience helpful

Senior Analyst, Process & Risk Learning, BOC Resume Examples & Samples

Business Line executives BOC senior management team
Learning & Development team
TDI Business Units
LSS Team
Leaders from other projects & initiative
Facilitating training, workshops and meetings with all levels at TDI to deliver new risk and control learnings
Collecting and documenting new and/or existing processes and procedures for the BOC Group and then creating and developing them into standards for sustainability
Working with internal partners and the BOC Group to integrate new processes and procedures into training programs, learning maps and communication plans
Providing support to identify emerging risks
Supporting the creation, development and release of processes and procedures. Developing and maintaining a Release Management Plan for processes and procedures
Working with the BOC Group, internal partners and external sources to identify, foster and share risk and control best practices
Managing/updating BOC documents, procedures, processes, learning maps and communication plans on and online and offline repository
Working with the BOC team to manage and maintain all documentation, forms, processes and procedures and ensuring that the documents are current, relevant and accurate
Working with experts to ensure documents, processes and procedures are consistent with compliance and other regulations which govern BOC practices
Assisting in the identification of key controls and the development of efficient processes to mitigate risk
Assisting the Continuous Improvement Business Group with optimization of processes
Assisting to ensure new risk, control, processes and procedures are vetted appropriately with the business
Participating in various projects, business initiatives and other tasks as required

E-learning Instructional Designer Resume Examples & Samples

Requires 3+ years experience in designing and developing e-Learning, online training or multi-media
Requires excellent skills in course development applications: Flash and Photoshop. Prefer Illustrator, InDesign, and Captivate
Experience in adult learning and Web-based instruction design methods is highly desirable
Ability to analyze technical information and synthesize it into effective training solutions
Requires demonstrated experience with timeline coding or external Action Script files. Knowledge of Action Script 3.0 preferred
Proven ability to work effectively on multiple projects in a fast moving, deadline and project driven environment
Financial Service experience preferred but not required
Excellent organizational, interpersonal and communication skills
Demonstrated ability to work independently as well as a member of high performance teams
Bachelor's degree in Instructional Design, Visual Communications, Graphic Design or equivalent work experience

VP, Learning & Organization Development Resume Examples & Samples

Provides thought leadership / internal consultancy on culture change, embedding credo and values etc. as well as on the cultural and L&OD aspects of M&A integration
Accountable for the timely and efficient deployment of core people processes to the International Businesses, working collaboratively with the Business & HR leaders to ensure appropriate adoption. Specifically Performance Feedback, Talent Review and Employee Survey
Responsible for preparation and facilitation of International Leadership team talent calibration sessions and preparing the President & HR leader of International for their CEO and Executive Committee calibration sessions
Ensures that continuous improvement of these approaches meets International requirements and adopts latest best practice including supporting technology platforms
Accountable for design, delivery and continuous improvement of core talent development programmes, either on behalf of the entire NBCU business (e.g. International high potential programmes) or supporting a specific business’ requirements (e.g. International TV Future Leader’s programme)
Provide internal consulting to NBC Universal International leaders and their senior teams e.g. Organisation Design and Development, Team effectiveness coaching, off-sites, arranges executive coaching, personally delivering executive coaching to small group of coachees
Accountable for maintaining roster of reputable external coaches and building internal coaching capability
Coaches Intl L&OD team in the above with their ‘client’ groups – also wider HR team in doing these activities themselves
Accountable for defining standards and building leadership and management capability of those that lead teams
Accountable for production and distribution of core talent metrics to the International HR leaders and their businesses
Accountable for design of overall International Learning Strategy
Accountable for design and delivery of capability initiatives for the HR function in line with International HR strategy
Partners with individual business leaders on their own development plans or activities
Accountable for developing effective digital and social / collaborative learning approaches, particularly for territories with smaller numbers of employees
Accountable for ensuring that the SAP LSO platform continues to meet International requirements
Depending on Global L&OD requirements leads certain learning initiatives / projects / curriculum design on behalf of Global learning team
Relationship building and influencing ability both inside and outside the organisation
Experience of working as a ‘Centre of Excellence’ leader working in strong partnership with generalist HR colleagues
Experience in an International role
Experience leading and implementing complex OD (Development and Design) projects
Experience of M&A integration
Experience of leading and coaching a small team of dedicated professionals
Strategic Planning - ability to link development requirements back to business requirements
Programme / project management skills
Budgeting and resource management
Taking ownership and ensuring high quality results
Active in seeking feedback and making necessary changes
Leadership development expertise
First class facilitation and delivery skills
Defining and measuring key L&OD metrics in support of business requirements
Supplier selection and management

Learning Support Coordinator Join our High Performing Team Resume Examples & Samples

Strong problem-solving and conflict resolution skills, with both internal and external contacts
Comfortable working independently in a highly virtual environment
5-10 years experience in a professional services environment
Meeting and event services experience

Rohq-citi Learning Resume Examples & Samples

General course-related administrative duties
Support Relationship Managers in scheduling training programs and making necessary preparations including budgeting, coordinating of training venues, equipment, catering, travel arrangements, and identifying and booking trainers
Coordinate delivery of training programs
Communicating training information to the participants
Prepare and consolidate participant’s billing information and coordinate chargeback
Participate in ad hoc global/regional projects as required
Facilitate set-up and provide support for virtual instructor-led and online training including conversion and uploading of online training in Learning Management System (GLMS) Course Logistics and Administration
Assist in the course delivery process by securing venue, liaising with external consultants and/or line instructors on materials and other requirements
Liaising with technical support/facilities (both internal and external) to obtain equipment as needed
Producing detailed joining instructions for each participant
Answering learner enquiries, monitoring pre-requisites and providing necessary travel documents
Ensuring that course materials are prepared for reproduction and that these are delivered to the venue prior to the start of the course
Setting-up classrooms prior to the start of the course (on and occasionally off-site)
On the day of the course, liaise with instructors to discuss logistics arrangements ensure that requirements have been met
Welcome participants to the course on the day of the training, ensuring familiarity with the facilities available to them and answering any questions they may have; assisting in the arrangement of social events, end of course dinners, etc. as and when required
Provide assistance to the trainers as required during the course, e.g., taking attendance, running simulations, operating equipment
Arranging return of equipment and clearing classroom for subsequent use
Collate end of course evaluations
Any post course follow-up as necessary - Calendar and Records Management
Assist in establishing and maintaining course schedule for the year
Ensuring GLMS reflects course availability, includes coordination with HR Shared Services Learning Operations on GLMS activity set-up requirements
Assist in training nomination process, tracking registration trends and alerting Relationship Managers on over/under subscriptions
Ensuring learner records are updated in GLMS
Providing ad hoc reports as required Vendor Management
Liaising with vendors to initiate service level agreement and work orders, including coordination of Vendor Profile set-up and Purchase Order requests
Liaising with vendors regarding training venue requirements, accommodation requirements, meals, invoicing, etc
Coordinate for settlement of course related invoices
Flexibility and experience in managing multiple, high priority tasks and adjust to shifting priorities while meeting deadlines
Ability to work independently and interact with all levels of management in a professional and positive manner
Strong analytical, project management and process management skills
Excellent written and verbal communication skills
Strong attention to detail and follow-up
Strong interpersonal and organizational skills
Ability to interact effectively with senior management
Learning Management System experience is a plus
Collaboration and e-learning tools experience is a plus
Proficient in MS Office

Learning Solution Consultant Toronto Resume Examples & Samples

To represent McGraw-Hill Education in an assigned territory
To create value and grow revenue by analyzing customer needs (student, professor, and educational institution), synthesizing gathered information, creating and executing innovative solutions that enhance relationships with existing customers and cultivate opportunities with new customers and product/solution development prospects
To acquire maximum knowledge of the Higher Education Division products, services and solutions to develop a good understanding of the territory in order to best service and anticipate customer's needs
Effectively liaise with Marketing, Product Management, and the Product Solutions Development and Support Group to build deep stakeholder relationships leverage strategic partnerships
Develop and maintain a systematic calling plan and an up-to-date database of customer and sales information
Identify product & services acquisitions and development opportunities with the help & direction of the Product, Marketing and Sales Management Teams
To make effective presentations and product demonstrations to subject committees or interested groups of educators
To contribute regular field reports and forecasting information to your Sales Manager
Post secondary degree/diploma along with superior interpersonal skills is essential
Demonstrated passion for and interest in technology-enabled educational solutions
Self-starter with excellent time management and organizational skills is also required
Creative problem-solving ability
Project Management experience would be an asset
The ability to excel through change
Microsoft Office Applications Proficiency (Word, Excel, PowerPoint) and the ability to demonstrate technology enabled solutions is essential
Basic Knowledge of Course Management Systems Desirable (eg. Blackboard, Webct, D2L)
Preference given to those with ability and willingness to relocate

Learning Business Partners Resume Examples & Samples

Provide strategic oversight and leadership for Learning Business Partners for multiple lines of business, ensuring alignment with TD’s strategic priorities
Provide deep subject matter expertise in specific business and talent strategies; maintain best practices in all areas of learning, including needs analysis, strategic advice and performance consultation
Articulate and champion the value of L&D to the business and work in partnership with business and HR executives to develop integrated talent development solutions with effective execution strategies
Ensure that Learning Business Partners are proactively partnering with L&D Center of Excellence to ensure agreed solutions are developed on time and on budget
Proactively develop relationships with HR partners, the L&D leadership team and key business leaders enterprise-wide to ensure that learning strategies and solutions are relevant, aligned to business and L&D strategies, and championed and supported by key stakeholders
Ensure, in partnership with L&D leadership team, the ongoing development of L&D capabilities and expansion of the TD L&D talent bench
Champion and model a "One L&D" approach with own team, CoE team members and business partners; ensure resolution of opportunities and proactive enhancement of L&D model and brand through partnership within the L&D leadership team and broader L&D function
Contribute to the development and execution of TD’s Learning and Development strategy
In partnership with HR and L&D leadership teams, take a North American perspective and “One TD” approach to learning; ensure common learning strategies and recommendations are leveraged consistently

Learning & Organisational Development Manager Resume Examples & Samples

Manage development and delivery of programs/solutions, including: project management, indirect leadership, execution, promote team work and share best practices
Explore opportunities to engage with learners beyond face-to face workshops with pre-work and post-work shared digitally
Manage relationships with key stakeholders while building relationships within the HR community (including senior leaders)
Demonstrate proficiency in instructional design and delivery, including: define, design and facilitate content
Participate in coaching and consulting engagements as needed across NBCUniversal International
Demonstrate needs assessment skills and the ability to help clients problem solve
Demonstrate and apply business acumen
Interpret and deliver leadership assessment results, such as: MBTI, DiSC, PDI Profilor, Teambuilders, etc
Experience in leadership development, talent management processes, and success in designing, planning and delivering learning/talent programs
Experience with digital media, social networking and collaboration tools as a way to enhance learning
Proficiency in using the Microsoft Office Suite, including Excel, Word, and Power Point
Degree qualified, ideally in HR or Organisational Development
CIPD qualified
Qualifications in Coaching, EQi, MBTI and other relevant diagnostics
Qualifications in Social Technology and Learning
Experience delivering results in a fast paced, entrepreneurial environment
Experience within the media/entertainment industry is a plus
Proactive and a self-starter attitude

Coordinator, Learning & Talent Solutions Resume Examples & Samples

Minimum 3 years prior work experience in a fast paced corporate environment
Advanced skills in MS Office Suite (Word, Excel, Powerpoint, Outlook)
Excellent written, verbal, and interpersonal communication skills as well as exemplary customer service skills
A self-starter - Ability to anticipate issues and proactively problem solve
Strong organizational and follow-through skills
Exceptional attention to detail – Proven ability to manage multiple tasks with varying complexity
General HR knowledge/experience and Learning & Development experience
Experience with SAP, applicant tracking tools and SharePoint

AVP Learning Program Officer Resume Examples & Samples

The position must support the operations of a dynamic CTO & PD function
This role and department is new to the organization and requires the position to effectively support the CTO & PD function
This role operates in an ever changing, high pressured and demanding environment, with increasing expectations from customers and stakeholders in delivering the highest quality training, outreach and development opportunities that significantly contributes to the HSBC culture
The role has the ability to act proactively by utilizing knowledge and information to solve issues and create effective solutions in an efficient and timely manner. Significant matters are escalated to management
Minimum of 3 years proven and progressive program management experience
Bachelor’s degree in business, related field or equivalent experience
Strong managerial, organizational and strategic thinking/planning skills
Strong relationship building with both internal and external stakeholders
Proven ability to accomplish multiple, high-level objectives within an ever changing, high pressured and demanding regulatory environment
Prove ability to deliver high quality results, as directed by management, as well as ability and confidence to recommend and drive alternate solutions

Global Ops Manager for Learning Resume Examples & Samples

Develop and lead the global operations and roadmap for the Learning, Performance and Talent products, including services profile and skillsets, location footprint, and success measures and targets. Ensure the function is delivering optimized value for the allocated budget
Be the principal relationship manager and strategic partner to the HR organization. Demonstrate HRSS’ value to the business by providing strategic advice, key updates, and project achievements. Collect and respond to feedback regularly, constantly strengthening HR-HRSS partnership by providing solutions that generate tangible value
Define and shape the Learning, Performance and Talent Service Delivery models, in partnership with HRSS Service Delivery and CSC service centers
Monitor operating performance and develop strategic solutions to improve key performance indicators
Devise scope, prioritization, and resource plans for all Learning, Performance and Talent operations investments, working with HR to create and present sound business cases. Ensure investment requests are inclusive of operations implementation and ongoing support
Create solutions that meet user requirements, design principles, localization and operational needs. Drive completion of deliverables within the specified timeframes and budgets, and ensure post-project business outcomes are met
Design global end-to-end processes and controls in partnership with HR, Operations, and Risk and Control. Ensure processes are well-defined, documented, and adopted by all relevant operations. Create and maintain communications and training materials of processes and process changes
Work collaboratively with the HRSS Regional Heads responsible for local execution, as well as other members of the HRSS Senior Leadership Team, conducting regular meetings to share ideas and collaborate on projects where possible
Participate in the annual budget process. Understand and be responsible for cost-effective expense control across the product globally. Be able to make sound investment decisions tied to business outcomes
8+ years in a Senior Human Resources/Shared Services Leadership role with a track record of innovating and leading strategic HR initiatives across a global platform
5+ years in either a Learning, Performance and Talent or HR Operations senior roles supporting multiple businesses and populations
5+ years managing multiple initiatives simultaneously
Knowledge and hands-on experience with Learning, Performance and Talent Administration, Learning, Performance and Talent Management systems
Experience with SumTotal , Adobe, or Webex preferred
Undergraduate Degree in Management, Operations, Human Resources or related area
Business Management experience
Formal Project Management experience or consulting background
Deep understanding of HR processes and Shared Services disciplines in large multinational financial institution
Very strong global thinker, who is action oriented
Ability to influence at senior levels and effect change in a large, diverse, multicultural organization
Ability to leverage quantitative metrics and process management discipline and tools to drive Citi employee experience as they interact with HRSS
Large scale, global HR Business Process Re-engineering / Transformational experience
Strong risk and issue management skills
Experience and ease interfacing with Senior Management
Strong meeting organization / facilitation skills
Ability to execute on multiple strategic initiatives simultaneously

HR BIO Learning Systems Mgr Resume Examples & Samples

Bachelor’s degree or anor an equivalent combination of education and related work experience
10 years of specific experience in designated LOB/Function
Experience in financial services industry
Experience in business intelligence and resource management
3 years of leadership expeience working with a direct and/or matrix team

Trainer, Continous Learning, Collections Resume Examples & Samples

Demonstrate commitment to RBC Values through: Excellent Service to clients & to each other, Working Together to succeed, Personal responsibility for high performance, Diversity for growth and innovation & Trust through integrity in everything we do
Adhere to the Employee Code of Conduct & Employee Rules
Adhere to Privacy Guidelines and Information Security Standards
Adhere to RBC Policies and Procedures including anti money laundering, fraud prevention, negotiation triangle, know your client, unit financial control and custody
Understand and adhere to RBC Infrastructure and Applications (access and authorities) available for review in Enterprise Access Reporting (EAR)
Understand, acknowledge and adhere to RBC Infrastructure and Applications with respect to delegated access and authorities available for review in Enterprise Access Reporting (EAR) and/or System Access Authorities form (SAAF)
Adhere to CB & GTO – Royal Bank FG Enterprise-wide Gift & Entertainment Policy Procedures for people managers and all acknowledgements identified within the guidelines and except as outlined in the CB & GTO procedures, are aware of the overarching RBC Financial Group Enterprise-Wide Policy on Gifts and Entertainment
Adhere to the Enterprise-wide Mandatory Absence Policy - HRWEHW taking a minimum of 5 consecutive business days away from regular job responsibilities
Demonstrates ongoing adherence to policy and procedure knowledge by completing the following tests
Canada's Federal Health and Safety Training Program
Code of Conduct eLearning Program
Anti-Money Laundering and Anti-Terrorist Financing Detailed Program
Fundamentals of Privacy and Information Risk Management
Client Experience
Provides consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC’s)
Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert for sales and service employees
Takes ownership and accountability for the resolution of complex issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing client concerns
Client Solutions
Identifies service/operational inefficiencies and makes recommendations for value added enhancements to appropriate parties
Proactively identifies and recommends solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements; acts as a referral point/Subject Matter Expert for sales and service employees
Supports revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives

SVP Technology Manager for Learning Resume Examples & Samples

Responsible for the development and tactical execution for all learning systems and platforms
Oversee daily operations of the Learning systems, including support, site maintenance and enhancements [specifically Training environment systems and Learning Content systems]
Document and police procedures and processes relating to Learning systems ; Provide all administrative support for systems and ensure Service level agreement is maintained
Work directly with stakeholders at different levels of the organization to define and prioritize functional and technical requirements for learning systems and other learning technologies
Represent North America Consumer Learning at various level governance meetings to ensure their needs/requirements are met within the Learning Management System Roadmap
Develop and operationalize technical specifications and usability standards for all platforms
Manage IT resources and operational process and service level standards for the Training Environment applications
Develop, create and manage a learning system strategy to include alignment and data synchronization across all learning systems and platforms
Represent Consumer Learning North America on Steering committees for enterprise applications ie. Corporate learning portals and social media sites
Ensure integration and alignment of corporate sites with Learning systems and platforms
Provide Levels 1- 3 technical and content support for all learning systems and platforms
Source, purchase and maintain all servers, hardware and software in support of data management within our systems
Provide strategic direction of the technology roadmap and growth in relation to business needs and value to the organization for Global Consumer
Negotiate contracts and establish SLAs with vendors and 3rd parties
Lead a team of learning technology professionals, including resource planning, hiring, training, development and performance management
10 + years experience in managing a team of resources in various disciplines to include Business Analysts, Application Developers, Web and Media Developers, System Administrators, Content Analysts, Database Developers and Technology Consultants
5 + Years’ experience working with learning technology systems, including LMSs, LCMSs, content authoring applications
Experience in managing IT resources in support of the database and application development
Proven IT project management experience, strong communications skills and the ability to motivate and lead others
Knowledge of AICC and SCORM standards
Experience with working with geographically dispersed teams
Excellent teamwork, verbal and written communication (including the ability to explain technical concepts in non-technical terms), as well as project and time management skills are essential
Ability to work in a virtual team environment, across multiple time zones, and countries
Must be able to accommodate a flexible work schedule
Ability to negotiate change across a matrix organization and influence others outside of own work group
Adept at networking and building relationships with all levels of management and staff
Must be comfortable working in ambiguous and/or stressful situations
10% travel required, some international

Learning Course Designer Resume Examples & Samples

Proven project management skills in the field of global learning content development
Strong business acumen
Proven experience in designing/development engaging learning solutions
Instructional design degree preferable
Knowledgeable on learning principles and latest thinking
Ability to work virtually, across multiple countries, Areas and cultures and team effectively with clients and other team members
Confident in working with people from diverse cultural backgrounds, considering all points of view before reaching a decision
Ability to operate and flex in an ambiguous and changing environment to respond to emerging priorities
Advanced MS office (Word, Excel, PowerPoint)
Experience of working to tight deadlines, under pressure and delivering high quality outputs with a focus on attention to detail and accuracy
Excellent English language skills (written and oral)
Project leadership beyond narrow project management skill set
Work independently, with minimal supervision and oversight
Escalate issues appropriately to manager
Proven experience in project management experience, with direct accountability for project deliverables,
Proven experience in learning content development as ID
Proven experience in global complex organizations

Senior Project Engineer, Disney Learning Resume Examples & Samples

3 or more years in relevant professional experience, preferably in game and/or mobile engine development
Solid experience building and shipping commercial games
In-depth knowledge of iOS, OSX, OpenGL, 2D and 3D math, physics and optimization techniques
Highly proficient in C++ and strong skills in other languages such as C# or Objective-C
Deep understanding of game development preferred

Learning Infrastructure Manager Resume Examples & Samples

Develop and implement a state-of-the art employee learning portal that supports the execution of the CB learning strategy
Assess current elearning development process with the aim of improving the quality, readability, consistency, and effectiveness of documentation for all our self directed deliverables
Bring an innovative and fresh mindset to improve the creativity of offerings in a cost effective manner
Leverage up-to-date innovative industry developments to improve the standards of our offerings
Source new tools and technology with a consistent eye to improving our capabilities and our efficiency
Establish key partnerships with other JPMC lines of business to leverage and evolve best practices
Oversee the learning infrastructure, including training administration and reporting
Have CB responsibility for the successful implementation of the new firm-wide Learning Management System
Oversee the overall branding and communication strategy for CB Learning & Development, including associated site development and maintenance, training notifications and marketing deployment
Serve as the function’s Control officer, reviewing CB learning process risks and aligning appropriate control measures per JPMC and CB standards
Bachelor’s degree in Computer Science or Multimedia/Web Design or equivalent
At least 7-10 years industry experience as a thought leader in interactive learning (required)
Experience in designing and programming in SharePoint (required)
Thorough experience with dynamic, interactive content (required)
Use of Articulate and Adobe developer suites, Camtasia and other programming tools (required)
Graphic design

Senior Learning & Leadership Development Partner Resume Examples & Samples

Manage HSNi leadership development programs and proactively advance ideas and methods to improve them
Design programs by analyzing the audience, content, technologies, operational constraints, and trade-offs associated with selecting the best delivery methods for each objective to optimize design and implementation strategy; use innovative and culture-appropriate methods to design just-in-time blended learning approaches that minimize classroom time and maximize learner engagement
Deliver programs and facilitate learning in live and virtual classroom settings; display versatility by adjusting on the fly to the needs of the learners
Establish rapport and credibility with large and small audiences, in formal and informal ettings, and with audiences ranging from executives to new managers
Bachelors Degree in human resources, business, management or related field
5-7 years experience of in learning and leadership development
Work experience must include solid career progression in the field of training and development, including significant experience in designing and delivering formal training programs to leadership groups
Knowledge of adult learning theories and methodologies
Experience with the full spectrum of the training lifecycle (including needs assessments, curriculum and course design and development, and evaluation)
Advanced skills utilizing learning technologies to create just-in-time online learning tools
Familiar with learning management systems and content management systems
Ability to deal effectively with ambiguity, change, and adapt appropriately to a range of situations
Ability to work independently as well as thrive in a matrixed team environment
Demonstrate and foster a sense of urgency, strong commitment, and accountability while making sound decisions and achieving goals
Contribute to developing an environment that encourages new ideas and initiative
Comfortable working in a changing, fast-paced environment
Proven program management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver reliable results
Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment in complex and ambiguous situations
Highly proficient in Microsoft Office

Learning Management System Analyst Resume Examples & Samples

Keeping, updating and providing input for the training management system based on standard procedures and service levels
Managing multiple training process parallelly
Supporting and liaising with stakeholders in the EMEA region
Responsibility for multiple global and regional projects in the same time
Developing training processes in an independent and proactive way
Collect & analyze data from the training management database
Identify issues & work with technical teams to resolve
3+ years’ professional experience with HR administration systems, preferably with a Learning Management System
Knowledge of web-based learning technologies and learning portals
Experience with training landscape and learning structure at large corporation is an advantage
Effective communication skills with emphasis on email communication
Solid PC skills with knowledge of MS Office
Strong Windows and Intranet based application skills
Basic SharePoint knowledge
Degree

Manager, Change Management & Learning Resume Examples & Samples

Leading the change and cultural transformation programs including education and training that support the operational risk management vision; and
Supporting change programs that build capabilities, drive transparency, and provide an end-to-end view of operational risk
Support operational risk strategy process and execute on the change management agenda
Facilitate the implementation of learning and culture strategy and vision across all of operational risk while supporting alignment to the ERPM strategy and vision
Implement and sustain desired changes
Contribute to operational risk skills and capability transformation
Support the execution of the change agenda for operational risk, including cultural components
Support education/training programs to address risk learning needs across the enterprise at all levels including executives, management and employees
Support Operational Risk Management’s (ORM) goal of developing an Operational Risk certification program
Project manage, change manage, liaise with the IFL, and create content for the Operational Risk CrossFit program
Develop new training content, modules, and workshops as required
Ensure the sustainability and ongoing development of the CrossFit program
Understand risk practices and risk exposures
Successful support of operational risk management capabilities consistent with peers
Lead transformation of operational risk management culture, including facilitating awareness strategies and programs
Lead communications in support of ORM’s goal of strengthening operational risk culture across the bank
Develop learning and culture change communications on behalf of ORM Executive with the assistance of the Manager, Communications
Support the communications role in executing town halls across entire ORM community
Create awareness of the bank’s risk taking philosophy, risk appetite, policy, authority structure, procedures and processes
Contribute to ERPM risk skills and capability transformation
Support the execution of the change agenda for ERPM, including cultural components
Project manage, change manage, liaise with the IFL, and create content for the required ERPM learning programs
Ensure sustainability of all aspects of Risk Curriculum
Support the development of risk content for various enterprise-wide training and programs
Recommending – input to corporate policies and standards, risk practices and processes
Escalating – risk exposures and reporting issues
Advising – provide solicited and unsolicited advice on change management, risk and on corporate requirements
Monitoring – practices and processes to ensure compliance with Corporate and Audit requirements
Influencing – Managing Director, Risk Operations and Executives
Monitoring – to be informed of practices and activities related to operational risk performance and finance
Organizing – tools and processes that ensure compliance with corporate and audit requirements and that facilitate efficiencies and economies in managing risk
Coordinating – information required to complete tasks, create reports, etc
3-5 years knowledge and understanding of the theories and concepts of strategy development, change management and implementation,
Experience in developing training strategies & programs including, curriculum and program development
Experience with the creation of eLearning modules
Experience using Articulate Storyline, or similar elearning software
Strong knowledge in risk management
Knowledge of current and pending operational risk regulatory requirements, including external authoritative criteria for operational risk
Experience in structuring, organizing and supporting complex projects/programs
Knowledge and understanding of BMO Financial Group’s structure
Interrelationships and changes occurring within the enterprise
Strong Project Management skills and experience managing multiple parallel and inter-dependent initiatives/projects, and ability to run a project from end to end
Ability to create eLearning modules in Articulate Storyline as well as job aids and workbooks
Ability to understand, describe, and navigate existing work, organization and power structures, and makes recommendations with a clear sense of organizational impact
Strong strategic and planning ability
Strong conceptualization and presentation skills to effectively execute change
Detail oriented, extremely well organized, and able to manage time and expectations
Relationship management, negotiation and leadership skills
Strong team building skills, both as a leader and as a team player
Strong logic and data integration skills
Advanced level PC skills (MS Office: Excel, Word, PowerPoint, Outlook, Visio; Lotus; web browsers)

Americas Advisory Learning Project Manager Resume Examples & Samples

Manage a moderate portfolio of projects, including creating project scope and schedules
Analyze workflow of operations to identify suggestions for improvement
Facilitate solutions across projects
Understand and support the project measurements, including the ability to do effective process analysis and report quality results
Explain difficult issues and work to establish consensus; communicate issues and status reports to supervisor and/or stakeholders
Provide input into the allocation of resources to meet changing project needs
Develop procedures and coordinate activities within project team, including possible vendor management
Partner with other Talent functions, Learning teams, and geographies to ensure sharing of best practices and teaming throughout the firm
�Accustomed to work in consulting or other high demand environments, either within EY or other related organizations (preferably in one of the top management consultancies)
� In-depth experience and knowledge of project management practices and tools
� Strong background in learning and development
� Strong written and verbal communication skills
� Ability to work in a multicultural and diverse environment and flex style as appropriate (sensitivity to cultural differences)
� Strong team player while working in a completely virtual team

Learning Leadership & Talent Consultant Resume Examples & Samples

MBA or post graduate in management and or HR
At least 3-4 years in a managerial role
Professional certification in HR
Robust experience in management, business consultancy and human capital development
Analytical thinker, exposure to LLT tools and methods
Experience of management development and soft skills training
Experience of designing and delivering a variety of training solutions
Articulate and confident standing up and delivering to large audiences
Seasoned facilitator to deliver both technical and behavioural training up to managerial level
A strong communicator, both in writing and spoken communications
Experience of managing communications across multiple business functions/multi-level
Understanding of the local supply market

Institute for Learning Resume Examples & Samples

Relationship Management
Subject matter expert for design and development of adult education and learning solutions for LOB employees with a focus on segment roles
Work with LOB to assess and identify critical areas of performance weakness in key LOB roles and design specific consulting strategies to build solutions to address client needs
Provide value added professional advice to LOB to enhance business results and employee effectiveness through learning
Primary relationship manager for the specific segment role identified
Work with Learning Partner / LOB and Learning Consultant to develop team development plans
Curriculum Design, Development & Management
Learning consultant who applies extensive learning knowledge to LOB requirements as identified
Influence the LOB with well thought out and imaginative recommendations in regards to best practices and future directions of learning
Formulate and recommend appropriate instructional design / devlopment and select service providers, both internal and external, to ensure alignment to overall strategies
Personally design / devleop and manage key learning programs
Maintain assessment processes to evaluate program outcomes and results, relating to program performance as Return on Investment
Program/Project Management
Develop effective project plans to facilitate the development of learning programs and curriculum
Provide day to day management of assigned projects to ensure objectives are met within the negotiated timeframe set out in the Learning Engagement Contract (LEC)
Compile data and analyze development requirements
Team Effectiveness/People Leadership, where required
Collaborate internally with LOB, HRBP, IFL and externally with suppliers to design relevant, business initiative supporting programs, to be delivered through various channels
Collaborate with peers to investigate, recommend and / or implement changes to the learning process models, strategies and business process based upon direct contact with LOB
Act as Learning subject matter expert within the segment/role initatives and opportunities
Program management and working team leadership – ability to lead, manage and coach team members
5 years or more experience in Adult Learning
People Management experience as asset
Continuously live and demonstrate our values in action
Coach /lead project team members for performance; conduct formal and informal coaching
Provide managerial / project direction for business unit and build synergies among team members
Motivate team – if applicable - to achieve individual, client and enterprise goals
Provide ongoing guidance and support to all team members
Excellent ability to influence, team build and maintain a positive organizational culture
Strong team player with excellent written and verbal communication skills
Entrepreneurial self-starter, results oriented with excellent organizational and planning skills
Demonstrated ability to resolve complex issues and recommend solutions to Senior Leaders
LOB experience
Adult Learning accreditation (eg:CSTD/ASTD/Other)
Project Management knowledge

Citi Learning Resume Examples & Samples

Co create strategy for learning effectiveness and reporting in partnership with colleagues across Consumer Learning and Business Teams; Lead discussions to ascertain reporting requirements
Facilitate regular touch points with business relationship managers to support and monitor performance of classes
Identify, request and/or produce metrics and reporting on results for key business initiatives
Collaborate with business partners, operational teams, and Consumer Learning to provide information on performance metrics for learning activities
Provide analysis and business commentary on operational metrics and performance, highlighting performance, productivity and program impacts
Partner and effective leverage Citi resources and teams to source and maintain an understanding of key business metrics
Development, manage and maintain relationships with business partners
Post secondary education; University/College
Minimum 5 years professional work experience
Broad understanding quantitative analysis
Experience in statistics and modeling
Experience with dashboard and reporting tools (ie. Cognos)
Prior experience developing presentations derived from performance data
Advanced experience with Microsoft Office products
Excellent written and oral communication skills, with demonstrated experience/skill in communicating with various levels of business leadership
Ability to motivate in a team oriented, collaborative environment
Impact and influence skills (ability to get work done through others)
Strong analytical, evaluative and problem solving abilities
Presentation skills
Organizational skills (detail oriented)
Time management skills

Bbc Learning Apprentice Production Management Assistant Resume Examples & Samples

Anyone who is 16 years old or over is eligible to take up this position when it starts
You must live within the Greater Manchester area
Anyone with - or without - GCSEs or A levels is eligible to apply. In fact you may not even have a GCSE qualification in English and Maths (A-C) but you’ll need to be able to work at this level
You are not eligible to apply if you already received or are currently working towards a Level 4 equivalent qualification or higher level qualification (i.e. Level 4 apprenticeship, degree or foundation degree) and above
You must have the right to work in the UK. We will not accept applications from you if you require a work permit

Institute for Learning Program Delivery Manager Resume Examples & Samples

Provide coaching and training to team members in area(s) of expertise, and provide feedback to the manager on gaps and opportunities. Provide input on employee performance to the Sr. Manager IFL Operations
Model exceptional customer service behaviours that builds trust through responsive, accurate, consistent, knowledgeable and available services and support
Assist in aligning team goals to IFL organizational goals
Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values
Internal consulting, delivery planning, relationship management and blended learning implementation for enterprise learning curriculums
Project management of delivery plan within curriculum development projects
Develop and maintain partnership with other IFL colleagues to ensure content messaging, framework, and design are aligned and consistent across the enterprise
Consult with lines of business and/or IFL Colleagues and recommend solutions to address performance gaps
In-depth knowledge of adult/workplace learning – minimum 5 years
Minimum 5 years working in a Project Management environment
Expert knowledge of branch product and services, business and technology processes
Proven diagnostic and issue resolution capability
Expert relationship management skills
Demonstrated ability to multi-task on projects varying in complexity and of strategic importance to clients and the enterprise
Ability to quickly understand the value and application of new development tools

SVP, Learning Solution Consultants Resume Examples & Samples

40%Assist sales team with higher level client negotiations, solution development and proposal / contract creation and negotiation
40%Responsible for district sales quota of Pearson technology solutions and services including
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important
Reliable attendance and punctuality is critical to successful performance in this role

Management Learning Executive Resume Examples & Samples

Build and lead a team of design specialists and relationship managers, leveraging skill sets across the training team while motivating and effectively managing performance, as well as setting the direction and vision for the team
Understand the unique needs of managers at various career transition points, across all geographies and businesses/functions, in light of the current business/market environment
Engage key leaders and stakeholders at all levels and across all geographies and business/functions in the curriculum design; obtain buy-in for the programs and ensure the strategy and implementation plan supports the needs across all aspects of firm
Partner/consult with the HR and business leadership at all hub and remote sites to ensure the learning programs encompass the nuances of their location/culture
Design and maintain these core management training programs to build critical organization capabilities that are directly tied to the business strategy, and ensure that the content and focus of programs are aligned and appropriately build upon each other
Serve as a key thought leader and incorporate internal and external best practices to ensure the best possible programs and participant experience
Drive and manage organization change in support of the business shift to a centralized management curriculum
Define and implement a marketing and communications strategy for these core programs, in partnership with Communications/LOB/Function/Region partners and stakeholders
Partner closely with the peer Manager of Learning Executive to ensure appropriate connectivity, alignment and design of content and programs
Identify need to utilize external vendors in design and development of specific content and programs; manage relationship to ensure deliver of high quality output and seamless integration with internal content and processes
Maximize opportunities for use of e-learning and efficient/high impact blended learning
Manage incoming requests for business/function/region specific training activities that touch / overlap with the core curriculum and set priorities for deliverables in conjunction with the team and business
Evaluate and measure the ongoing effectiveness of the training programs, put specific metrics in place; identify opportunities for continuous improvement; ensure content remains current and relevant
Operate as a subject matter expert/owner of a specific content area that cuts across all management training tracks, ensuring consistency in approach/content and appropriate build up of content to match management track level
Adapt programs quickly and effectively as client needs change; leverage data to anticipate dutre needs and proactively provide recommendations to broader Learning Management team
10+ years of overall Human Resources/Learning experience with a strong background in Training
Excellent consulting and influencing skills; commercial orientation
Strong executive presence - able to work with senior leaders and employees at all levels to design, obtain buy-in and deliver programming which is valued by the organization
Progressive and innovative in approach
Demonstrated ability to: Conduct a training needs analysis
Bring teams and groups together and work towards a common goal
Implement evaluation and follow-up methodologies
Manage external vendors in design and development of content
Ability to manage and drive change
Demonstrated expertise leading a team to develop curriculum for a variety of mediums: classroom, eLearning, podcast, etc
Strong blend of technical capability, marketing ability, change agent and business savvy
Highly consultative and collaborative. Demonstrated ability to marshal resources across organizational lines to deliver against goals
Demonstrated ability to move between the very strategic and highly tactical with ease
Bachelors Degree required; Masters degree in Human Resources, Training/Development, Adult Education or related discipline strongly desired

Management Learning Faculty Head Resume Examples & Samples

Identify and develop a team of top performing dedicated internal facilitators who are able to deliver at junior and senior levels and to audiences of up to 50+ participants
Create a delivery strategy to address needs at flagship facility, hub locations and remote facilities globally
Demonstrate a strong proficiency in virtual delivery, able to set–up, facilitate and close out classes using virtual platforms (including WebEx, Adobe Connect, etc.), trouble shoot technology issues and utilize full functionality of the platform
Partner closely with Head of Management Learning Operations and Management Learning Executives to ensure appropriate number of facilitators are on team to support required training
Create delivery standards and Train the Trainer certification processes for full-time facilitators and management guest presenters, including a recertification process - support processes centrally as required and oversee in hub locations
Develop and execute a process for evaluating dedicated facilitators, management presenters and external leadership experts and providing them with feedback and coaching; determine continued certification
Provide ongoing coaching and development to delivery faculty to maintain delivery excellence; cross-train facilitators to maximize delivery capability
Demonstrate robust understanding of virtual delivery considerations and ensure proficiency of faculty in use of agreed technology platforms
Create feedback process with Management Learning Executives and design teams on training effectiveness so program changes can be made as needed
Work closely with Management Learning Operations Head on selection and assessment of external leadership experts utilized as faculty
Build relationships with LOB/Function/Region Development Executives to understand facilitation needs; ensure certification process is followed for any local facilitation of management training curriculum
Stay abreast of latest facilitation and education strategies, ensure utilization of best technology and tools in the classroom to continually evolve learning methods
Delivery and facilitate programs as needed
10+years of experience in training, learning and development
Able to effectively manage competing priorities in a fast paced environment
Demonstrated proficiency in managing large scale, multifaceted execution initiatives with input from and partnering with multiple stakeholders
Demonstrated excellence at facilitation and delivery at all levels
In-depth knowledge of adult learning principles and applications
Ability to introduce new technology to the classroom
Intellectually curious; willing to challenge the team to innovate
Demonstrated experience in working effectively in a multicultural and international environment
Able to travel 25-30% of time, sometimes with minimal advanced notice
Confidence, professionalism and credibility in front of audience of varying levels
Excellent interpersonal and relationship building skills
Demonstrated ability to manage and drive change
Significant executive presence with excellent partnership, interpersonal and relationship building skills - able to work with senior leaders and employees at all levels
Strong “hands-on” leadership skills with demonstrated successes in executing deliverables and leading large, geographically dispersed teams
Demonstrated knowledge and implementation of various psychometric tools, as well as relevant coaching experience

Head of Management Learning Operations Resume Examples & Samples

Build and lead the operations team for management learning delivery including program management and administration, vendor management, reporting /analytics and managing the technology that supports effective delivery
Partner with Management Learning Executives to understand how learning should be delivered, resources required to do so and then ensure team Learning Operations is appropriately structured to execute to a high standard at high volume
Partner with US and international regional hubs to manage operations to ensure the smooth and effective delivery of programs; when required, partner with local business leaders for delivery are remote locations
Ensure that all operational processes are controlled from a risk perspective, and have built in control self assessments to review their effectiveness
Partner with HR technology and Management Learning team to deliver state of the art technology to learners
Represent Learning Management team on Learning Management System working group, ensuring consolidation to one technology platform meets needs of management training initiative
Responsible for managing the input and maintenance of information into the learning management system
Coordinate all class enrollment/registration, program communications, program surveys, etc. for all management track offerings
Develop a global vendor strategy overseeing the consolidation and standardization of vendor operating procedures and controls globally; ensure all external vendors are properly managed per the firm’s third party requirements; ensure all internal service providers are delivering per the agreed service levels
Develop and produce regular reports and analytics to measure effectiveness of all aspects of management training programs, faculty and facilities, as well as applicable regulatory, risk, program completion reporting
Partner with the Development teams in the businesses, functions, regions to ensure consistency of approach, in terms of vendor management and providing broader training analytics
Accountable for overseeing all aspects of the flagship training facility in NYC, ensuring the manager experience is top quality
Coordinate with Finance to manage budget associated with Management Learning organization
Proven track record of partnership and execution
Problem solver with strong project management skills
Able to work effectively in a multicultural and international environment
Able to effectively manage competing priorities in a fast paced environment
Strong "hands on" leadership skills with a proven track record of leading cross-functional operations teams in multiple locations
Demonstrated ability to initiate, manage and drive change
Experienced in identifying and mitigating operational risk through effective controls
Ability to move between the very strategic and highly tactical with ease
Track record of proactively developing, and implementing continuous improvements to processes to enhance analytics, reporting, and data management delivery solutions
Strong executive presence with a service focus

Global Head of Management Learning Resume Examples & Samples

Develop, build and lead a high performing, global team comprised of professionals across design, delivery, program management and operations disciplines required of a best-in-class management training function
Drive strategy, execution and governance of firm-wide management and leadership training across global locations and management levels
Lead the design and delivery of high-impact, innovative, relevant and practical management and leadership development solutions through various mechanisms including in-person, mobile, virtual and e-learning
Design operating model and processes for delivering management training to a population of over 40,000 geographically dispersed managers
Drive all aspects of project implementation of global management training including all aspects of change management and of establishing an organization and infrastructure to continuously deliver high-quality trainings
Lead the cross-firm working group, serve as the point person to the senior advisory group and interact with the operating committee steering group on all management training matters
Build strong partnerships with key stakeholders, clients and HR leadership to drive the management training strategy, ensuring alignment with the firm’s business strategies, including our Business Principles and Leadership Attributes
Coordinate with Executive Development Heads to align learning throughout all management training with top-of-the house programs such as CEO Bootcamp and Leaders Morgan Chase
Partner closely with business, function and region development heads to ensure management training programs are effectively coordinated with broader training curriculum
Define and measure program key metrics to help assess impact of management training programs once participants are back on the job
Stay current with leadership practices and maintain connection to external organizations for best practice and benchmarking purposes, to ensure our management training programs remain industry leading
Partner with HR Communications team to implement a communication strategy which creates broad awareness and increases engagement with managers across the firm
Define and manage budgets and resource allocations required to successfully deliver programs globally
Embody all of the leadership attributes to which we are training; be an ambassador and true culture carrier
Minimum 15 years of experience leading a large team in a complex and matrixed organization with responsibilities for delivering high quality service
Success in demonstrating leadership by having led large scale operations, integration projects and/or program/project management initiatives with focus on driving process, change and operational success
Passion for learning and developing managers and leaders
Demonstrated ability to solve complex issues, anticipate challenges with a focus on increasing efficiency
Strong track record of driving governance, controls and compliance into all aspects of the business
Solution-oriented individual with strong interpersonal, consultative, communication and presentation skills
Excellent relationship-building and demonstrated client service focus
Strong commercial orientation
Leadership presence to both command a large audience and interact confidently with senior executives
Experience of working in a global organization and delivering solutions with a global mindset
Experience in developing manager and leaders in global companies through leadership programs and/or coaching

Institute for Learning Resume Examples & Samples

Operational delivery support for all internal Enterprise Learning curriculums (includes course material coordination, participant management, cohort coordination)
Support the internal consulting, delivery planning, relationship management and blended learning implementation for Enterprise learning curriculums
Provide information, advice and learning for the content and structure of blended learning programs while partnering with EDGE and Segment teams to ensure positive learning impact
Critically analyse and document internal processes to ensure sustainability and efficiency
Develop and maintain partnership with other IFL colleagues to ensure content messaging, framework, and design are aligned and consistent across the enterprise
Proactively work with Design Partners, LOB Executives and Senior Managers to assist in design efficient and sustainable learning strategies and manage all operational activities for all “run rate” learning
Consult with lines of business and/or IFL Colleagues and recommend solutions to address performance gaps
Utilizing basic Project Management practices, oversee CoC project activities to ensure deadlines are met and solutions are delivered as scheduled
Support and practice transformational change with projects or during business discussions to continually improve both Customer Experience and Employee Experience
Keep informed on the work of peer groups within the IFL with the objective to potentially leverage work, share thoughts, gather feedback, ensure relevance of assigned portfolio and create efficiencies within the IFL team
Undergraduate University Degree or equivalent management experience
Adult/workplace learning experience
Experience working in a Project Management envrionment
Expert knowledge of branch product and services, business and technology processes
In-depth understanding of the BMO organization
In-depth leadership skills and influence skills
Change Management skills
Proven diagnostic and issue resolution capability
Expert relationship management skills
Demonstrated ability to multi-task on projects varying in complexity and of strategic importance to clients and the enterprise
Excellent knowledge to leverage the company’s intranet and Internet knowledge bases to create unique learning capabilities
Understanding of adult learning theory, instructional methodologies, technology-enabled design and learning methods
Ability to quickly understand the value and application of new development tools
Proven interpersonal skills and ability to interact effectively and work closely with clients, vendors, application developers, development managers, product analysts, product managers, technical writers, curriculum developers and facilitators

Learning Technologist Resume Examples & Samples

Previous experience in assisting in the development and maintenance of online courses, preferably within the further education setting
Previous experience working with Learning Management Systems such as Moodle or Blackboard
Previous experience of working with multimedia production and colaboration tools
Experience in web development and/or online learning
Good knowledge and understanding of the further education sector
Must demonstrate accuracy and attention to detail in order to produce a quality product
Excellent time and project management skills with the ability to manage multiple projects
Must be a self-starter with the ability to manage own workload in an efficient manner
The ability to work effectively and collaboratively in teams as well as cross functionally
Competent and efficient in Microsoft Office including Outlook, PowerPoint, Word and Excel
Educated to Degree level (or equivalent)
Must have a genuine belief in the value of education

Learning & Performance Consultant Resume Examples & Samples

Assessment of training requirements
Definition of training strategy and responsibilty of training design
Occasional facilitation
Management of agent & trainer accreditation programs for partner companies
Management of the training budget for outsourced training activities and evaluation for project specific training activities
To succeed in this environment, you must be enthusiastic, creative and a strategic results-oriented thinker
Recommend and develop an effective learning strategy and implement training courses in given parameters (classroom, virtual classroom (Live meeting/ Video Conference) and On-line) to ensure quality training is offered
Ability to deliver on timelines that are pre-established for the projects
Work independently while producing training projects
Deliver weekly, monthly results on training
Knowledgeable about the training industry and trends
Applying current training trends (ex: e-Learning/virtual training) to packages being developed
Effectively communicate training plans to Senior Associate Director, Learning and Performance Management and channel clients
Evaluate and re-design training packages based on needs of the channel
Create a positive learning environment for our Bell Business Market employees
Manage learning certification programs and define talent development pathways with external vendor training and/or Marketing teams
Facilitate training
Strong and proven facilitation skills
Strong sense of urgency, action- and results-oriented
Experience in developing training, design concepts
Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts
Working knowledge in Adult Education
Effective Leadership skills
Fast learner
Proven experience in a support and/or training environment
Strong understanding of Bell Business Market products and processes
Strong technical background
Experience using the following applications: LCMS, Articulate, Captivate, Snag It, PowerPoint, Excel and Word

Learning & Performance Support Analyst Resume Examples & Samples

One to two years of experience in delivery and administration of education and training programs or related experience
Developing knowledge of learning and performance support disciplines, core business applications and tools and technology
Some experience in banking or a related environment
Strong analytical, planning and organizational skills
Strong computer skills including proficiency in Microsoft Office Suite
Demonstrated evidence of the following key non-technical competencies: extreme customer service, interpersonal awareness, time and priority management, acute attention to detail (accuracy and thoroughness), teamwork and collaboration, initiative and resourcefulness, quality and results orientation

Learning & Org Development Coordinator Resume Examples & Samples

Training coordination
Survey design and delivery
Design and delivery of materials
Analyzing and summarizing data for key stakeholder
Developing and maintaining internal/external relationships
Proficient in Microsoft Suite (especially Word, Excel & PowerPoint)
Some experience with Access or other database software a plus
Proficient in Survey Monkey or similar survey methodology
Customer service skills (in dealing with internal clients)

Senior Learning & Organization Analyst Resume Examples & Samples

Drive and manage implementation, reporting, and analysis of core LOD initiatives including performance management, executive coaching, and employee opinion survey
Develop, maintain, facilitate, and oversee delivery of skill development courses or other learning initiatives
Implement and oversee studio-wide mentoring programs targeted for various populations (e.g. interns, select/high potential employees, etc.)
Implement client-driven learning and development projects. May include development of bundled learning assets in support of client needs
Work with employee data files, learning and leadership databases and other department specific data sets to produce workforce dashboards
Investigate and make recommendations regarding the use of new technologies to improve LOD processes and outcomes

Executive Director Brand Learning Estee Lauder Travel Retail Worldwide Resume Examples & Samples

10+ years related experience
Strong understanding of Asian consumers
Global or regional experience in sales/education/marketing
Strong communication skills across multi-cultural audiences; experienced in delivering positive sales results over time; ability to craft strategy and implement with results
Strong leadership and change management skills
Ability to identify "a typical" points of differentiation for Beauty Advisors, retailers, retention, development, etc

Adventure & Experiential Learning Program Intern Resume Examples & Samples

Assists in client relationship management tasks such as pre-program interviews, proposal writing, program evaluation management, and sales calls
Assist in developing program ideas to supplement current Kohler Experiential Learning Center offerings and Destination Kohler activities
Potential for interest-based project work such as social media campaigns, new program development, or establishing a new client segment
Assist with the organization and preparation of program materials and resources
Follow KELC Local Operating Procedures and ACCT industry standards for use and care of all Challenge Course equipment to maintain the safety of the participants and the quality and condition of the equipment
Maintain a positive, productive working relationship and open communication with all staff within the organization
Experience in facilitating experiential education/recreation programs
Proven organizational and communication skills (oral and written)
Must be able to work in a physically demanding environment (climbing, lifting, and cardiovascular exertion)
Speaking, hearing, and sight are required to safely perform technical aspects of challenge course and group facilitation
Experience planning program curriculum based on specific group goals and objectives

Learning for Development Manager Resume Examples & Samples

Champions a learning dynamism to accompany and anticipate the development in all areas of the company
Promotes awareness of Development & Training activities amongst managers and employees
Works closely with HRD and Line Managers and, through the Appraisal system and other analyses, identifies needs and builds training plans that are aligned to business objectives
Designs specific programs designed to accompany the career growth of individual, as part of the organization’s Talent Management
Develops actions which support
Organizes basic training programs (eg. Marketing tools, selling skills, product training, budget management…) and initial communication and management training programs
Designs and develops, in conjunction with L’Oréal internal resources, country-specific programs to meet local requirements
Monitors and evaluates implementation and effectiveness of training activities
Plans and manages the Development and Training budget

Learning Technologist Resume Examples & Samples

Working with faculty and administrative staff to develop, design, and create online courses, applying instructional design oversight and active learning principles in the development process
Providing front line support for general teaching and learning technologies such as LMSs (Canvas by Instructure), WordPress blogs, wikis, and survey tools, etc
Designing and delivering instructor workshops (in-person and Web-based) on a variety of online tools and media services; serving as subject matter expert for designated workshop content
Staying abreast and writing about emerging learning technologies and evolving standards in educational practice and design
Supporting effective systems for cross-unit communication and collaboration, and effective client feedback systems; compiling statistical reports and other metrics
Participating in outreach efforts to faculty and students; working with faculty and staff from diverse backgrounds and perspectives on the use of technology in a variety of learning environments
Assisting the director in developing and promoting new programs to support teaching and learning at the School of Visual Arts
Managing administrative tasks as needed
Bachelor's degree and 3-5 years of related experience required (or an equivalent combination of education and experience); knowledge of pedagogical concepts and the use of instructional technology
Strong and demonstrated project management and organizational skills; ability to both create and manage deadlines in long-term projects with multiple delivery dates
Excellent oral and written communication skills; solid stand-up training skills
Extensive experience using Mac OS with digital authoring, multimedia presentation, and instructional software tools; knowledge of current Web technology and proficiency with HTML5, CSS3 and Javascript; experience with Canvas by Instructure (preferred) or Moodle or other module-oriented CMS; familiarity with research tools and data analysis
Advanced degree; familiarity with programming concepts and techniques; experience

Director, Product Management Learning Apps Resume Examples & Samples

Build, motivate and inspire a highly talented product management team to increasing levels of success in conceiving and delivering creative solutions to market problems
Create and implement a predictable, scalable, and efficient process for identifying, building and delivering innovative new learning tools by ensuring the creation of clear documentation, training programs, customer engagement protocols, and efficient production tools
Develop a strong relationship with Pearson Learning Services and Business Development teams and engage the market to identify 3rd party providers that complement the Pearson Higher Ed portfolio
Define and maintain a set of product roadmaps that represent the prioritized market requirements of our business stakeholders. Regularly communicate the status of execution against the roadmap and facilitate transparent change-management as necessary
Identify and gather the (internal or external) resources needed to successfully meet product scope and delivery deadlines
Negotiate development commitments and track dependencies across multiple product management, engineering, and editorial teams; identify and proactively resolve delivery risks
Establish a productive working relationship and efficient working process between the product management, software development and user experience teams dedicated to the initiative. Set high, measurable expectations for the quality of the combined team’s output and achieve them
Demonstrate expertise with respect to customers and competition; exceed their expectations with the product capabilities your team delivers
Excellent people and team leadership skills including the ability to mentor and develop exceptional talent to greater levels of achievement and job satisfaction and expertise in continuously improving inter/intra-team collaboration
10+ years of software product management, business development and product marketing experience, with demonstrated success defining and building excellent products, experience managing the work of other product managers, and commercial results
Successful track record developing technology solutions for the higher-education market
Previous experience in business development and/or working with instructional technologies a plus
Previous experience working in both large and small enterprises a plus
Bachelor’s degree or equivalent, advanced degree preferred
This position requires travel to customer and non-customer sites (25%)

Senior Business Analyst for Learning Experiences Resume Examples & Samples

Researching and designing services and features
Writing functional designs, acceptance criteria, and other documents necessary for implementing the product roadmap
Verifying engineering implementations
Bachelor's degree, or equivalent
Minimum of 5 years of hands-on Business Analyst experience in the software industry
Experience working in an agile software development team and familiarity with agile ceremonies and best practices (writing acceptance criteria, sprint planning, release planning, etc.)
Solid understanding of entire development process, including specification documentation, quality assurance and production support
Working familiarity with concepts of application/product development, REST services, and documentation
Hands on working knowledge with Google Docs and Lucid Chart

Learning Engagement Consultant Benelux Resume Examples & Samples

Contribute to HP’s Channel success in Benelux by collaborating closely with local HP Channel Executives, HP Channel Account Managers and key stakeholders within the HP Partner community. Ensure appropriate skilling/training input is included into the Joint Business Planning
Strengthen Top Partner Skills by creating customized skilling plans which align to specific business needs and drivers
Support HP’s Partner certification Program with a strong focus on reporting, metrics and attention to detail
Be the HP Learning and Development Program brand ambassador and key spokesperson for BeNeLux. Ensure a local social media presence and strong channel media or press relationships
Maintain local relationships with all Training Delivery Partners. Ensure local training delivery satisfies HP Partners training needs
Capture local country requirements and present to regional and global functional leaders, ensuring appropriate levels of country specific support
Launch and manage local skilling programs and initiatives whilst leveraging from global or regional marketing material
Provide local support for HP Partner related learning queries and ensure a structured communication plan is in place for both HP Channel executives and HP Partners
Strong sales and marketing skills
Strong client engagement skills
Demonstrated communication, change management and project management skills
Strong written and spoken Dutch and English language skills
Good business and financial planning acumen

Citi Learning Resume Examples & Samples

Build and maintain strong relationships with Design and Development peers and internal partners to foster and support work in a highly matrixed environment
Partner closely with the Media Production Business Manager to create a unified and high performing team
Experience in curriculum development and instructional design of eLearning projects
Strong customer-facing (virtual and in-person) presentation skills
Ability to manage multiple projects and timelines
Experience working with both in-house development teams and freelance contractors
Strong interpersonal, communication and planning skills
Proven problem solver and consensus builder
Ability to influence peers, direct manager, and specific business partners
High level of aptitude with Excel, PowerPoint and Microsoft Word, including customized templates
Familiarity with tools and requirements for content development, electronic media, audio and video production including
Adobe Products such as Flash, Captivate, Premier Pro, Photo Shop; Audition and Articulate (Studio/StoryLine), Trivantis Lectora
Strong familiarity with web meeting technologies such as Adobe Connect, WebEx and LiveMeeting
Demonstrated experience with project management tools and SharePoint
LMS system skills and experience
3+ years of experience in production, development and design environments
Extensive knowledge of media development requirements and how they impact design and development
Experience in managing projects with deliverables in multiple languages
Previous experience managing a team
Experience with HTML, XML, JavaScript
Bachelor’s degree in related fields of learning and technology

Citi Learning Resume Examples & Samples

Minimum 5 years Learning and Development experience in Financial Services
Broad understanding of adult learning principles and performance improvement strategies
Prior experience developing or delivering training programs is preferable
Demonstrated experience with Microsoft Office products
Knowledge of Project Management principles and methodologies
Experience leading the implementation of training programs
Proven leadership ability, with virtual and distributed teams
Retail Banking subject matter expertise preferred
Bachelor's Degree (preferred) or equivalent work experience

Instruct Designer E-learning Resume Examples & Samples

Two to four years of instructional design experience
Basic knowledge of the systems approach to the design of instructional curricula and material
Working knowledge and skill using word processing, spreadsheet, presentation, screen capture, graphics, authoring tools (Captivate, FLASH), and project management software
Excellent interpersonal, verbal and written communication skills
Strong analytical, decision-making, planning, and program design skills

Learning Services Manager Resume Examples & Samples

Serve as the single point of contact for all things LMS, online courses, help desk queries, deployment consulting
Lead the dedicated pool of resources to resolve business-related tickets locally
Manage communications with the requestors for day-to-day transactions (e.g. ticket missing details, needs clarification,
Internally escalate inform product related bugs, expertise needs & prioritization of system roadmap
Consult with businesses on best ways to get things done
Perform system transactions as needed
Run business-specific rhythms and calls
Proactively understand business needs, acquisitions, audits &partner on improvements, preparedness
Tap into broader expertise with the digital learning & technology team as needed
Adapt to business nuances & their unique needs
Drive other special projects related to LMS as needed (e.g. upgrades, QA/QC, maintenance etc.)
Steward & champion other digital learning initiatives (e.g. Skill Soft and Harvard Manage Mentor)
Minimum of 3 years of relevant experience in serving in a role of governance, learning, LMS or other equivalent
SumTotal LMS Expertise
Knowledge about the learning technology

Senior Data Analyst Learning Services Resume Examples & Samples

Develop robust and efficient computational methods and software tools for transforming messy data into actionable information
Participate in the discovery and the development of learning and analytical models and methods to enhance the intelligence of online learning products
Use statistical/computer programming skills and programs such as SPSS, SAS, R, Python, SQL to link data collected on-platform with off-platform data to create data sets and apply analytical models that demonstrate relationships between characteristics of learners, their navigation through Pearson online learning products and learner outcomes
Working with the Efficacy & Research team, the Data Analytics and Adaptive Learning team and the Information Security teams, adhere to data privacy and security guidelines and regulations analysis, capture progress, trends, and make appropriate recommendations and conclusions to improve Pearson product development
Proficiency in data warehousing, data mining and data visualization

VP Talent, Diversity & Learning Lif Resume Examples & Samples

10 years HR consulting experience in a Talent Management discipline
Demonstrated experience in partnering with and influencing senior business leaders
Proven ability to think strategically and tactically
Sound knowledge of related human resources best practice
Proven people leadership experience
Team player capable of working effectively with all levels of staff
Strong organizational and influencing skills

Cao Pipeline Program Manager Cao Chief Learning Office Resume Examples & Samples

7-10 years of project and/or program management experience preferred
Experience working with programs such as interviewer certification and selection, assessment processes and diversity pipeline events is desirable
Extended JPMC network in the CAO organization and with other organizations such as Philanthropy, Marketing, Communications, Human Resources and Recruiting preferred
Strong Influencer, with excellent intrapersonal and communication skills (written and verbal)
Poise, ease with external relations, comfort with public speaking, large conference calls and comfortable being in front of and presenting to large audiences
Previous experience in human resources, recruiting or workforce development preferred
Able to work autonomously, as well as a good team collaborator
Strategic as well as detail oriented, hands on
Very strong execution skills with focus on quality
Ability to juggle multiple activity streams
Flexible and able to work well in a fast-paced and dynamic environment
Creative and comfortable with framing completely new concepts and programs, often forging through uncharted territory
Able to work autonomously, as well as a collaborate in a global matrix managed organization

Learning Management System Specialist Resume Examples & Samples

Support all administrative, maintenance, and governance needs for the LMS
Add learning content and instructor-led sessions to the LMS and maintain/update the catalog
Monitor and respond to technical and procedural issues from users
Update LMS site-wide design and configuration as needed
Assist with developing and maintaining LMS training
Assist with new functionality development and system testing
Serve as subject matter expert for the LMS; promote use of LMS throughout the organization
Provide LMS training and support to all levels of LMS users within the Education department and cross-functionally as needed
Assist in developing creative solutions for learning programs within the LMS
Support learning social community management
Develop and maintain relationships with cross-functional business partners
Share current education technology industry information and present potential solutions to current and future business needs
Present LMS-related topics at department meetings
Support additional special projects as needed
Visit our stores on occasion to understand LMS impact to larger organization
Experience with cloud-based/SaaS LMS or other LMS technologies; familiarity with Cornerstone OnDemand is a plus but not required
Proficient with Microsoft Office and Web-based project management software (e.g., Basecamp, SmartSheet)
Intermediate Excel skills including using common and advanced formulas
Strong written and verbal communication skills, including ability to present LMS information to groups
Action-oriented, with ability to work independently as well as collaboratively with various levels in the department
High attention to detail; able to detect inconsistencies and errors
Keen analytic sense and understanding of how to interpret and present data in a manner that stakeholders can easily understand
Ability to manage multiple projects simultaneously and prioritize tasks
Flexible and able to learn on the fly in a constantly evolving, team environment
Additional key competencies: Planning, Problem Solving, Technical Learning, Time Management
Previous experience in the beauty and/or retail industry preferred or equivalent work experience
Minimum of 2 years college required or related work experience, 4-year degree preferred
Ability to lift and move 50 pounds
Ability to work in a fragrance-filled environment

Senior Applied Researcher Applied Learning Computer Vision Resume Examples & Samples

Must have a Ph.D. Degree in computer sciences or related fields, or currently enrolled in a Ph.D. program in such fields and will obtain the degree in the near future
Solid knowledge of machine learning and computer vision theories is required
Experience in on-line learning, transfer learning, active learning or semi-supervised learning is a plus
Experience in research for image/video classification, action recognition or speech recognition a plus
Excellent knowledge and strong programming skills of C/C++ and Matlab or Python are required
Experience in writing Invention Disclosures is preferred
Must have excellent research record, proven analytical and problem solving skills, and the ability to communicate effectively

Learning & Leadership Development Partner Resume Examples & Samples

Work with business unit leaders and HR business partners to analyze learning needs and develop customized solutions to build management and leadership capabilities
Measure effectiveness of programs using business and performance data for needs analysis and measurement of impact
Maintain current knowledge of industry standards in learning theory, instructional theory, and cutting edge tools and methods

Associate, Learning & Education Resume Examples & Samples

Design and develop all new Bb.U curricula and supporting materials (i.e. facilitator guides, slides, student materials, etc.), working closely with the Manager of Curriculum Development and Strategy
Act as point person for managing the Network Educator program
Update and maintain all Bb.U curricula and supporting materials as needed
Work closely with all Bb.U Deans, managers and facilitators to ensure consistency across all facets of the school
Maintain strong communication with all departments affected by Bb.U curricula (Bb.U and Brand Services, Sales, Art, Marketing, etc.)
This role involves the ability to research and learn new concepts in order to develop and update curricula and help facilitate trainings
Strong project management skills are required
A solid understanding of curriculum development and adult learning principles is a plus
Excellent organization and analytical skills and the ability to work on both strategic and detail-oriented levels
Basic computer skills (Microsoft Office Suite), including web navigation are required
An undergraduate degree is required
3 years’ experience in curriculum design and development, classroom facilitation and training, needs analysis,
Teaching/Education experience a plus

Learning Services Specialist Tax Month Contract Resume Examples & Samples

Applies consultative approach to identify and address business needs
Strong knowledge of the practice area
Able to exercise judgement in situations that are not routine
Decision making authority is subject to the review and agreement of the learning leader
Strong conceptual ability
Strong coaching, consulting and facilitation skills
Ability to support and lead change
Ability to handle sensitive information in a confidential manner
Proficient in advanced capabilities in excel and PowerPoint (use of pivot tables and v lookup is a must)
Several years of experience in a co-ordinator’s role recommended

Senior Learning & Performance Manager Resume Examples & Samples

Manage and facilitate learning events in Chicago, Milwaukee and on occasion Toronto using several learning mediums such as: Web-Conferencing, Podcasts and Classroom learning
Maintain existing curriculum materials and offerings ensuring they are up to date and accurate
Support the Performance Appraisal process ensuring individual alignment to business objectives
Ensure a robust offering of learning opportunities are captured in CAD’s course catalogue
Liaise and coordinate training curriculum with a variety of Subject Matter Experts
Plan and schedule training programs, communications and learners training pre-work
Manage the centre of competency sustainment plan process annually
Build a relationship with the organization’s training center (Institute for Learning)
Undergraduate degree or equivalent with a combined 10+ years’ experience in adult learning, human resources or internal audit
Minimum of 5 years’ experience in adult learning or one of the following designations or diplomas: CPT, CTDP, or adult learning diploma
In depth knowledge of human performance improvement model
Expert knowledge of instructional design, needs assessment and evaluation methods
Solid knowledge of Microsoft suite including: Excel, Power Point and Word
Strong interpersonal, relationship management and (written and verbal) communication skills
Expert planning and organising skills with the ability to manage multiple priorities
Solid knowledge in leadership and managerial skills
Fluency in both french and english would be deemed an asset
In-depth negotiation, influencing, conflict resolution skills
Expert analytical and system thinking skills
Expert facilitator and presenter
Strategic and tactical thinking capabilities

Humanities Grp Mgr Learning Architecture Resume Examples & Samples

Manages a team of 8-11 Learning Architects and Associate Learning Architects
Oversees career and personal development of assigned team members in a strong-matrix environment
Works with the Lead Learning Architects to support assigned team members in researching and proposing responses to state and national curriculum documents, market research, and pedagogical trends
Acts as a change leader within the organization
Ensures that workforce utilization is appropriate and that people are assigned to projects that allow them to further develop a wide variety of skills and abilities across disciplines
Provides coaching and feedback to team members to ensure that performance and behavioral standards are met
Works collaboratively with Lead Learning Architects to ensure that team members are performing to or exceeding organizational standards
Completes performance reviews and meets with employees on a regular basis to ensure appropriate levels of coaching and feedback are provided
May participate in teams in the conceptualization of new product, development of prototypes, engagement with authors and consultants, and creation of materials that meet current pedagogic and market needs; facilitates coordination with other departments
Works closely with Lead Learning Architect to ensure cap rates and other workforce planning needs are met
Works closely with VP, CDG University, Human Resources, and Lead Learning Architects to ensure training and skills development needs of team are met
Works collaboratively to develop organization structure, provide coaching and mentoring of direct reports, manage staff, and monitor procedures to ensure efficiency and effectiveness

Assistant Manager Commercial Learning Resume Examples & Samples

Act as a contact point and resource for market retail training teams
Partner with market training teams and satellite members on providing coaching and regional training sessions for DM level staff as needed
Support GROW training reporting roll out in APAC and maintain reporting related subjects as system admin
Support and execute APAC Retail Graduation process from enrollment to Graduation Week execution
Support to set up APAC learning summit annually
Act as retail training expert to provide basic guidance to market trainers in terms of aGRU implementation, graduation project roll-out etc
Seasonal learning: Connect with global learning team to provide needs and feedbacks from APAC market, and support seasonal training implementation accordingly
Support regular interactions with markets: weekly communication set up monthly training calls etc
Support project tracking according to APAC guidelines and market roll-out schedules
Participate in content development on regional level as needed
Support to onboard new retail trainers on markets
Coordinate learning resources and support collaborations across markets
Relevant administration work
Above 5 years training experience, with the ability to develop and adapt different types of training contents
Rich knowledge in retail and store operations
University degree or above
Excellent Microsoft skills
Fluent in English speaking, excellent in reading and writing in English
Team player, and yet able to work independently
Passion to learn, and passion for adidas brands

Senior Software Product Manager Data Analytics & Adaptive Learning Resume Examples & Samples

1) Strategic Responsibilities
Influence product development strategy, prioritize requirements and projects, drive implementation planning and timelines, and oversee technology development
Partner with the Dir. of Engineering to explore, test, and adopt new technologies that manage learning data stewardship and privacy
Ensure quality and continuous improvement of services to achieve product and business goals
Track and communicate higher education industry data and learning analytics trends and unmet needs. Monitor and report on industry advancements in personalized and adaptive learning
Communicate learning analytics and adaptive learning vision and program goals internally and externally
Present at industry conferences and forums showcasing our leadership and achievements. Participate in market research and identify opportunities for strategic partnerships and alliances
Define data instrumentation and ingestion standards for product teams so that analytics are co-designed with products (rather than as a retrofitted afterthought)
Drive implementation of data privacy standards to ensure that all learner and instructor data are treated ethically and according to our agreements with customers
Support or manage patent application processes, as required
2) Program Deliverables
Manage learning data stewardship & privacy roadmap. Enlist regular review by sponsoring businesses and new product development teams
Ensure quality methodologies are implemented for usability, accuracy, and system performance of program analytics and reports
Provide product management for R&D projects for development of learning models in new subject areas, adaptive software algorithms, and to pilot test product designs, content, and technology implementations
Work with partner technology product and engineering managers to align and synchronize requirements and delivery timelines
Direct product management for data stewardship and privacy
Bachelor’s degree and a minimum of 5+ years of software product management experience
A Master’s degree or higher would be an asset but is not required
Direct experience managing product development teams of 5-10 and programs with overall budgets of $2M+
Demonstrated market success in a team delivering educational products to market
Experience withoneof the following is required: Educational software design and development, teaching at the high school or college level, or learning/academic analytics for instruction or assessment at the high school or college level, including analytics and research on the effectiveness of learning products
Experience with the following is highly desired: Business intelligence tools; designing, reporting and delivering analytical reports or solutions; data management and warehousing; uses of statistical data to evaluate content quality and learning effectiveness; design of intelligent or adaptive learning systems
Strong knowledge and work experience in software development management, APIs, databases and platforms
A strong analytical thinker, intellectually curious, tenacious and detail oriented
Excellent people management experience with a demonstrated track record of mentoring and developing exceptional talent to greater levels of achievement and job satisfaction
Proven leadership ability to influence and inspire people indirectly, lead by example, engage and effectively build multi-disciplinary teams and alliances, and facilitate positive change in a large organization
Strong teamwork, business communication and relationship management skills
Experience working with a range of management and individual team members, from senior executives to individual developers and project managers. Proven written and oral technical communication and presentation skills. The ability to raise issues appropriately to the right level

Global Banking & Markets Career Connections Learning Seminar Resume Examples & Samples

Pursuing a Bachelor’s degree with an expected graduation date between December 2016 and June 2018 is required
Demonstrated track record of superior performance in extracurricular and professional activities
0 minimum GPA
Strong quantitative/analytical skills and attention to detail
Ability to learn quickly and take on new responsibilities

Intern Pearson Affordable Learning Fund Resume Examples & Samples

Research the market and analyze findings and produce proposals for areas of improvement and growth
Conduct interviews with customers and initiate conversations with companies across different sectors who have training needs to be better served by Pearson products
Review existing expansion plans and academic data
Monitor the impact of operational decisions and performance
Undergraduate degree with exemplary track record Excellent written and oral communication skills Knowledge of the edtech market (products, business models, trends) Passion for improving educational opportunities for the Base of the Pyramid Experience in business analysis / development in consulting, finance, or at a growing company or charter school Comfort with regular travel to field sites
Graduate degree (pursuing or attained) Knowledge of the Indian education market Familiarity with mobile technology (hardware, software, terminology) Entrepreneurial mind set This role would be ideal for someone with teaching or school administration experience

Education Associate, Learning Through Art Resume Examples & Samples

Supervise selected teaching artists in 20-week residencies at NYC elementary schools
Observe, evaluate, and provide pedagogical oversight and support for the LTA program at each site
Communicate with teachers and administrators
Lead gallery tours for students and teachers
Work with LTA team on all areas of the program, including professional development for participating teachers and teaching artists and the annual exhibition A Year with Children
Manage LTA Volunteer program including recruiting volunteers, check-in meetings, and providing feedback
Manage family outreach initiatives for LTA schools including a large scale family day in the spring
Manage LTA social media presence on Facebook
Participate in Education department staff meetings and retreats, and take on department-related tasks and projects as needed
A Masters degree in art/museum education, fine arts, arts administration, or a related field
A minimum of 3 years of experience in the field
Excellent organizational, communication, and writing skills
Supervisory and/or program coordination experience
Knowledge of art history and art education
Familiarity with Adobe Photoshop and Adobe InDesign

Senior Program Manager, Enterprise Learning Resume Examples & Samples

Support engaging and structured learning and development at the organizational level by playing a key leadership role in defining the strategic program management function within the Enterprise Learning & Staff Development organization
Ensure that Staff Development is aligned and coordinated in delivering the required professional contributions and departmental specific support for important performance improvement and training initiatives and projects
Determine potential resource or adoption capacity choke points, facilitate discussion of options between stakeholders, and provide recommendations to senior management
Define the strategic tracking and reporting needs of the Enterprise Learning & Staff Development organization. Coordinate and collect the defined reporting needs and training impact data, and develop monthly status reports for the Executive Committee and other stakeholder reviews
Maintain and regularly report on status of portfolio of Enterprise learning programs, initiatives, and projects
Coordinate the creation/update of portfolio rollout, scheduling, and resource estimate data required for I&T Steering Committee meetings, among others
Facilitate the creation of appropriate Program Management tools (e.g., schedules, tracking, reporting, risk management), and help the Curriculum Program Managers follow a set of protocols and steps designed to ensure consistent and reliable outcomes
Maintain a suite of Program Management tools and templates for use by Curriculum Program Managers
Manage the portfolio and change load, track and report issues
Define and measure success metrics and monitor progress
Consult and coach managers, supervisors, and project teams
Support communication and change management efforts
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Bachelor’s degree minimum
Project Management and Learning & Development certifications are a plus
8+ years’ client-facing project management experience
5+ years’ experience managing projects including: developing timelines, building a team to support, creating and presenting analysis, working with project stakeholders, and bringing project to completion
Proven track record for working with Sr level managers to develop strategy, analysis, and presenting in depth proposals
Experience working with an international company, with multiple locations preferred
Experience with MS Project, Visio, advanced Excel & PowerPoint, Desktop Publishing and Word
Experience with C-Suite / board level reporting is a plus
Excellent oral and advanced written communication skills

HR Learning Co Ordinator Resume Examples & Samples

Coordination of tasks and all local learning and developments seminars
Administration of all internal learning and development seminars e.g. reporting, rooms/venues, catering, room set up, facilitator contact, materials (e.g. name tags, participant booklets, learning journals etc.)
Ensure learning and development data is maintained and updated in a timely manner
Purchase Order Process – end to end responsibility for raising PO’s and managing the full process through to invoicing
Support HR Learning Manager with Training Plans as required
Coordination of ‘Lunch and Learn Series’ and ‘Digital and Social Media Excellence’ at both Loreal sites
Support queries from staff regarding appraisals
Coordination of engagement survey's
Manage the Learning Calendar and all communication
Preparation of communications (full management of coordination tasks - reporting, data, merging templates, printing/collation)
Send out all Learning evaluations to participants of training and co-ordinate responses
Mandatory training coordination and reporting – all compliance training (e.g. ethics, competition law, first aid, EEO, OH&S)
Monthly Learning Reporting – support and analyse of training data on a monthly basis for submission to reporting locally. Support reporting for Zone and International Learning as required
Strong organisational, planning and project administration skills
Strong Microsoft Office skills (Excel, PowerPoint, Word)
Demonstrated strong analytical and reporting skills
Demonstrated drive for results, agility, initiative and approachability

Talent Pipeline Program Manager Chief Learning Office Resume Examples & Samples

5+ years of experience with project and/or program management in an enterprise level organization
Familiarity with interacting across large scale corporate organization departments such as Marketing, Communications, Human Resources and Recruiting is preferred
Strong Influencer, with excellent intrapersonal and communication skills (written and verbal)
Poise, ease with external relations, comfort with public speaking, large conference calls and comfortable being in front of and presenting to large audiences
Previous experience in human resources, recruiting or workforce development helpful
Strategic as well as detail oriented, hands on
Very strong execution skills with focus on quality
Ability to juggle multiple activity streams
Flexible and able to work well in a fast-paced and dynamic environment
Creative and comfortable with framing completely new concepts and programs, often forging through uncharted territory

Head of Learning Resume Examples & Samples

Operational responsibility for all system related activities, to be deployed in partnership with Operations, Technology, and HR Teams. This includes project Management, business requirements, & user acceptance testing
Manage the business analysts & system support teams for the Learning, Talent & Performance applications
Key contributor to discussions on overall strategy for the Learning, Talent and Performance products, proactively identifying system requirements and capabilities that support the business needs
Together with HR and Technology, further define the strategy for the integration of Learning, Performance, and Talent
Actively manage risks and issues across the systems with robust processes and tools in cooperation with our technology partners
Establish success criteria for system usage and operational effectiveness, and implement ongoing standard reporting across systems to provide visibility into performance
Provide level 2 systems support for the global user base across both applications
Build a culture and reputation within the team of excellence, innovation and execution
Degree or postgraduate degree qualified
10+ years of experience working in systems and operational environments as senior manager, preferably within shared services
Demonstrated track record in leading and directing strategy and managing systems within a large, global company
Proven relationship management skills in a large, multi-business organization
5+ years of experience with Learning, Talent and Performance systems/processes
Good working knowledge of HR business processes essential
Very strong knowledge and experience of developing teams
Experience in change management & process reengineering
Ability to manage teams in multiple locations
Excellent communication skills both written and verbal
Good interpersonal skills and ability to develop strong partnership with stakeholders
Leadership ability with a proven track record of managing both senior and junior staff

E Learning Technical Developer Resume Examples & Samples

Expertise with various content authoring tools, such as Lectora, Captivate, Articulate Presenter/Studio, Dreamweaver, Fireworks, Illustrator, other Adobe tools including Flash, CS3, CS4, Premier Pro, Audition or other audio tools etc. (Adobe Creative Cloud or Adobe Master Suite Collection)
Experience with HTML, XML, JavaScript
Knowledge of HTML5 and mobile learning
LMS system skills
Ability to evaluate off-the-shelf WBT vendor content (e.eg. ElementK, Banker's Edge Skillsoft, etc.)
Ability to evaluate vendor technical compatibility requirements and work with eLearning vendors
Knowledge of Sumtotal regarding UAT and Learner functionality and integration of WBT into system
Knowledge of Web-based Training (WBT) creation and coding in both SCORM and AICC
4 + years of eLearning/multi-media development
2 + years of project management experience
Adult Education in a financial services and/or corporate setting a plus

Intern, Center of Excellence Talent Learning Resume Examples & Samples

Provide day-to-day administrative and coordination support to the learning team (eg. schedule trainings, book meeting room, set up training room, prepare stationery, manage training enrolment / confirmation / cancellation via Learning Portal or 123signup systems, prepare training materials, consolidate evaluation feedback, manage SharePoint, keep track of budget and travel arrangements etc.)
Coordinate with Legal / procurement team to finalise contracts with external vendors
Support local HRM on local training requests (eg. connect trainer with local HRM)
Support on administrative tasks and ad hoc projects as required by CoE Talent department (eg. support to Talent Acquisition team)

Learning & Diversity & Inclusion Team Lead Resume Examples & Samples

Communication/client relationship skills: Ability to build trusting relationships and interact/negotiate with various parties to translate stakeholder requirements into commercial solutions. The ability to articulate technical speak to functional stakeholders is key
Management skills: Oversee and assign duties to junior team members, track progress, handle escalations and resolutions
Proficient in metrics development and data analytics. Ability to provide metrics on services provided for both in house and outsourced services
Ability to partner with key stakeholders (i.e. compliance, vendors, technology etc.) to understand business issues and propose integrated solutions that leverage process, technology, and services
Solid understanding of the project management lifecycle and the ability to manage work plans for individual projects and/or execute individual tasks with in the work plan on time
Experience managing HR systems and regular release processes and testing
Strong problem solving skills to remediate issues
Familiarity with and interest in trends in the learning management space
An understanding of the regulatory environment and key regulatory processes
Personality traits
Experience in maintaining a learning management system from a configuration and administrative standpoint. (Cornerstone OnDemand experience preferred.)
An understanding of the end to end data flow
Knowledge of testing methodology and best practices
Solid understanding of security set up and security controls (i.e. user groups, user permissions, coverage areas)
Solid understanding of configuration
Experience managing outsourced services a plus
Knowledge of Excel, Visio, PowerPoint, MS Project, Word

Consultant, Learning & Engagement Resume Examples & Samples

End to end project management of various engagement programs
Partner closely with corporate communications to create and implement communication plans
Lead regular program meetings with stakeholders and committee members
Liaise with program vendors ensuring successful program launches and ongoing improvements
Facilitate and lead training on both system and process initiatives
Provide ongoing program support to employees and leaders via call and email correspondence
Research and make recommendations on the latest employee engagement thought leadership practices
Proficient research skills with attention to detail
Project or program management experience
Experience in developing and maintaining stakeholder relationships
Minimal travel in the GTA and possibility of very limited travel across Ontario
Experience conducting events considered an asset

Learning Officer Resume Examples & Samples

5-7 years in learning and development experience that includes course development/design experience
Knowledge and application of adult learning principles
Strong project management, written and communication skills
Bachelor’s degree in adult learning or related field
Certifications in psychographic tools
Proficiency in using computer systems and software
MBA or MS degree
Background in education/adult learning

Learning & Org Development Coordinator Resume Examples & Samples

Meeting coordination
Verbal and written communication with senior leaders
Managing multiple stakeholders
Managing multiple priorities
Analyzing and summarizing data for key stakeholder(s)
Customer service skills (in dealing with internal and external clients)

Senior Learning Experience Developer Cloud Platforms Resume Examples & Samples

Creating easy-to-understand web services API documentation (REST APIs, Java, and/or .NET)
Owning the learning experience by researching, writing, and producing a variety of technical documentation deliverables
Defining the scope and content of the documentation and learning assistance required based on the ideal learning experience with minimum guidance and supervision
Participate with internal stakeholders in guiding execution of the UX strategy for content delivery
Establishing documentation framework, guidelines and policies to set the standards for documentation from internal contributors
Editing and validating content produced by internal contributors
Interact with end users to solicit feedback about the learning experience to validate content as appropriate
BS/MS in a related User Experience or Computer Science discipline, and/or technical writing qualifications
Created great learning and onboarding experiences for end users or developers, especially in crafting technical documentation or user assistance deliverables
Had put on the user’s shoes when writing highly complicated technical documentation
Fluent in HTML, CSS and markdown languages
Well-versed in programming languages (.NET, PHP, Java, etc.)
Adept in XML technologies, including web services and query languages
Self-directed but highly collaborative

Learning Design Specialist Resume Examples & Samples

Design, develop, and implement job performance, communication, and business training
Support HR inhelpingmanagers in the improvement of business practices through the use of learning in the areas of organizational development, process improvement, operations management, and related areas
Facilitate blended learning as necessary
Development and delivery of job aids and instructor-led material
Creation of training templates for standardization and rapid deployment
Proficiency with Flash, Photoshop, Captivate, and at least one additional training authoring package is preferred
Experience in a professional training environment emphasizing learning design and development as well as some experience with classroom presentation and OJT design and development highly desirable
Knowledge of performance management, competency based personnel and training systems, instructional design (traditional and e-Learning) preferred
Knowledge of organizational design and development, performance improvement, quality improvement techniques desired
Excellent one-on-one and group communication skills with a diverse workforce required
Previous internal consulting experience preferred
Demonstrated ability to work as a training team member in the design, development and review process

Learning Analytics & Evaluation Coordinator Resume Examples & Samples

Update key databases based on established time schedule and using a high level of detail to ensure accuracy
Proactively use judgment to research and analyze potential errors and develop recommendations of effective data management processes
Drafts evaluations in most appropriate survey platform (e.g., ConfirmIt, Metrics That Matter)
Begins to analyze both quantitative and qualitative data looking for patterns, anomalies or other insights
Transcribes audio of pilot debriefs/focus groups providing thematic grouping of data
Communicates results to analyst and other team member, highlighting points of interest
Following appropriate training is available for note taking in pilot debriefs/focus groups
Create & pull standard reporting out of system databases, ensuring data integrity and quality
Consult and negotiate with analysts on best approach and timing in order to deliver accurately in a timely manner of requests for ad-hoc data analysis and reporting
Assist in presentation development in creating key visual elements (charts, graphs, etc.) to tell story of the data
Demonstrated ability to respond calmly and quickly to shifting priorities and timelines
Excellent inter-personal, written, verbal, organization and computer skills, including Excel, PowerPoint, and Word
Extreme attention to detail with respect to data and communications
Able to meet critical deliverable deadlines while maintaining quality of work output
Basic understanding of statistics and exposure/familiarity with statistical software
1 – 2 years of experience in a related research/statistical support capacity
Strong organizational skills and time management skills
1-2 years of learning analytics and evaluation
Proficient in SPSS, SAS, and Business Objects

Institute for Learning Resume Examples & Samples

At least 3 to 5 years’ experience in Adult Learning
Support and manage projects as part of a team or sole contributor for performance
Provide project direction for business unit and build synergies among team members if applicable
Motivate project team – if applicable - to achieve individual, client and enterprise goals
Provide ongoing guidance and support to project / team members
Ability to influence and maintain a positive organizational culture
Demonstrated ability to resolve issues and recommend solutions to Senior Leaders
Adult Learning accreditation (eg: CSTD/ATD/Other)

Learning Project Manager Resume Examples & Samples

Either AAPC Certified Professional Coder or AHIMA Certified Professional Coder and need either a CPC or CCS with high degree of competency in this area
Bachelor’s Degree or more than 5 years of equivalent experience
Prior coding and educator experience, preferably in a medical office environment
Computer literate (MS Word, PowerPoint, Excel)
Extensive teaching and instructing experience
Extensive local (100% throughout the state of Florida) and overnight travel, must have reliable transportation and valid driver’s license
Demonstrated presentation and facilitation skills
Basic knowledge of ICD-10
CPC-I
Graduate degree or Masters preferred
Knowledge of Humana’s internal policies, procedures and systems

Senior Hris Analyst Learning Services Office Resume Examples & Samples

Maintain and update team procedures and processes to our SharePoint site
Manage small to medium projects related to the daily tasks
Assist with the training of new team members
Identify and implement opportunities for process improvements
Conduct periodic quality checks of daily tasks for configuration and email responses from partnerships with training groups across the organization
Identify trends through the analysis of issues/questions that exhibit recurring patterns
2-3 years Learning Management Systems or Training experience
Strong dedication to client service
Ability to multitask and work independently on changing priorities
Demonstrated experience with PeopleSoft Learning Management System
Project Coordination experience
Experience working with an international team

Instructional Designer Global Investor & Treasury Services Product & Technical Learning Portfolio Resume Examples & Samples

Collaborates with Learning and Development team members to ensure consistent application of existing processes and best practices to promote Learning efficiency and effectiveness; proactively recommends changes or future practices; looks for opportunities for continuous improvement for all activities and processes
Demonstrates commitment to teamwork by developing and maintaining strong relationships with business partners and team members collaborating with colleagues across the organization
Provides superior client and employee experience and strengthens relationship with business partners
Actively engages in RBC Reward and Recognition activities by consistently participating in R&R events, initiating nominations and testimonialsand across lines of business by consistently participating in R&R events, initiating nominations and testimonials
5+ years of professional experience in developing and implementing informal and formal learning strategies and projects within a large, complex corporate environment, preferably with global scope
Proven skill and capability in learning design and development at the curriculum, course and module level in all channels of learning design
Demonstrates effective project management processes and practices in executing on learning solutions
Demonstrates effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders
Strong understanding of financial markets and products, as well as processes and products of the businesses they support

Lk Learning Deployment Manager Resume Examples & Samples

Responsible for working with business leader to define business and capability issues relating to capability development
Solution learning for BU leveraging global and local GBS L&K resources
Facilitate the deployment of education on key industry solutions and growth initiatives (actual execution by Event Mgt. team)
Maintain curriculum map and practitioner roadmaps
Develop & prioritize quarterly training plans based on business requirements and obtain leadership sign off
Ensure quarterly capability build plan is executed to budget and plan
Partner with BU to develop and deliver global asset education / and knowledge sharing
Deliver training and create/maintain Instructor pool for respective Service Line/Sector
Joint responsibility for regular interlock with Global Learning Consultant, Hub Learning Leads, and China GDC L&K Ops and Event Mgt teams
Graduate Program: Partner with Professional Development team on content and instructor selection and maintenance for BU
Instructional design methodology
Facilitation skills – F2F and Virtual
Knowledgeable in current business trends in the field of education, delivery media alternatives, and current offerings and solutions to address organization capabilities and specific development needs
Stakeholder management in a large and complex organization

Coordinator, Service Learning & Leadership Resume Examples & Samples

Facilitate volunteer and service opportunities for student community
Respond to Center for Service Learning and Leadership inquiries
Work with campus partners to establish campus-wide service opportunities
Suggest new ideas or projects that will enhance the CSL
Compile updated data and assessment on service learning programs
Assist in all program design, development, implementation, and evaluation
Supervise Graduate Assistant, AB student trip coordinators, and Friends and Neighbors Day student coordinators
Serve as an advisor the Inter-Service Clubs Council student organization
Work with faculty

On-site Learning Supervisor Resume Examples & Samples

Proficiency in systems and software for all clients supported
Ability to utilize contact center technology, nomenclature and processes
Translate technical platform/system related nomenclature to adult-learning principles using learning plans, activities and tasks in the classroom and on production floor
Exceptional presentation skills, with a strong sense of adult learning principles
Demonstrate “can-do” behaviors with the ability to flexibly adapt to a high-paced contact center environment
Advanced decision making skills, including the ability to manage the performance of others
Ability to work autonomously with strong organizational skills and self-accountability
Strong analytical, organizational, interpersonal and communication skills are a must
Proficiency in Microsoft Office Suite, in addition to email and internet
Maintain productivity standards in a multitask environment
Must be able to work a flexible work schedule
Able to travel when needed up to 10% per year
Six months experience in a contact center or related industry
Training/Facilitation/Presentation experience is required
Supervisory or Management experience
Experience with Learning Management Systems (Saba, SumTotal, Cornerstone) a plus
Experience with eLearning tools (Articulate Storyline; Adobe Captivate & Flash) and web-learning tools (Adobe Connect or WebEx) is preferred

Virtual Learning General Manager, West Resume Examples & Samples

As defined by geographic territory, sell Connections Learning Partner Program solutions to state departments, school districts and related educational institutions
Partner effectively with Virtual Specialty line of business management team to create and implement virtual strategy plan to expand current and create future revenue generating opportunities
Deliver expert virtual presentations and product demonstrations of virtual partner program offerings; discuss implementation models appropriate to various customers in consultative selling
Provide deep subject matter expertise. Be able to understand the business needs, understand the solutions being defined and be able to effectively describe and demonstrate how these solutions could meet the business need of the customer
Comprehend territory virtual legislative policy issues and effectively create targeted initiatives to fully grow our turnkey partnerships
Be responsible for solution support during the RFP process. Participate actively in the RFP process, collaborate with other functions as required to ensure the solution for the opportunity meets the needs of the customer and allows Pearson to compete effectively for the business
Timely and comprehensive reporting of account/opportunity activities and outcomes into VP of Sales for Virtual Specialty
Actively participate in team conference calls, meetings, and campaign/event planning
Performs administrative responsibilities; reporting, customer database entry; and
3 - 5 years of program management or direct customer sales experience is required
Bachelor’s degree required. Master’s preferred. Background in education is a plus
Thorough understanding of consultative selling
Experience selling educational technology solutions
Relationships with significant educational decision-makers
Deep understanding of educational issues, customer needs, and funding sources
Superior communication skills and demonstrated experience conducting presentations to all levels, including senior management staff and senior level customers
Excellent planning, organizational and prioritization skills
Demonstrated ability to multi-task
Competence in MS Office programs, including Excel, PowerPoint, Word, Outlook
Proficient in Saleforce.com or similar CRM system
Must be able to travel efficiently throughout the territory; must have valid driver’s license; must be willing to travel to customer sites in territory at least 3 days per week

Learning Application Developer Resume Examples & Samples

Help maintain content management systems and information architecture (e.g., DITA/XML)
Work to improve, standardize, and implement processes for stakeholders (e.g., to automate conversion, integration, and delivery of content)
Train and support internal Learning Content Developers and other contributors on the information architecture, content management systems, and other publishing technologies
Stay abreast of new learning technologies, processes, and deliverables, and evaluate them for potential adoption internationally. This includes performing an impact assessment, identifying dependencies and resource needs, and planning for integration
Provide consulting to acquisitions and new products to understand learning content applications and requirements, and provide scripting and conversion services as needed
Specify and implement changes to learning application frameworks based on feedback from developers, internal stakeholders, and customers
Represent learning content teams and other stakeholders within cross-divisional and corporate task forces to drive improvements to learning applications and processes, and inform team of upcoming changes
You are a seasoned pro in release management. You can publish, release, and manage multiple versions of help and learning content, automating processes wherever possible. You have experience working in fast-moving, constantly changing work environments and can make timely decisions, balancing analysis with decisiveness
You’re an effective communicator. You are able to explain technical issues in a clear, concise manner with the right level of detail. You know how to navigate through the company’s systems and network of people to get the data and information you need
You have strong problem solving skills. You probe to look past symptoms to determine the underlying causes of problems and issues. You have a reputation for anticipating and removing obstacles to achieve high quality results in a timely manner
You have a commitment to excellence. You are that “go to” person who conveys a strong sense of urgency when driving issues to closure, consistently finding ways to remove obstacles and achieve business results
You’re a quick learner. You have a strong curiosity to learn more about Web-based distribution of information, gamification for learning, social learning, and topic-based content creation that enhance documentation effectiveness and ease of use

Application Development & Innovation Worldwide Learning Deployment Manager Resume Examples & Samples

Drive the successful worldwide planning and deployment of AD&I education in collaboration with local L&K teams
Develop and implement global deployment strategies
Interlock with selected business stakeholders, local L&K teams and the L&K Global Learning Consultant to understand emerging skill requirements and gaps and to develop global delivery requirements and plans on a quarterly basis
Interlock with L&K local teams to provide global forecasts and consumption reports on a quarterly basis
Provide guidance, processes and oversight to local L&K delivery teams in the execution of the worldwide deployment plan
Establish a trusted business advisor relationship with SIH and CoC business leadership
Drive consistent, best practice education that ensures that practitioners are trained to a common standard globally
Provide input to the AD&I Global Learning Consultant on global development requirements
Partner with the AD&I Global Learning Consultant to interlock delivery plans with development plans
Aggregate, review and provide analytics on global education delivery plans, forecasts, consumption reports and outcomes
Assess and report global progress, opportunities, impacts and risks; raise issues and concerns
Plan, manage and execute delivery for global (cross-IOT) education programs including virtual events, webinars, replays, etc
Maintain global (cross-IOT) wikis, web content and delivery support templates and tools that provide guidance on selecting, accessing and enrolling in education programs
Comprehensive knowledge of Application Management Services with proven track record of successful execution of complex programs
Proven ability to influence / establish effective working relationships with senior business leaders
Clear evidence of outstanding written / verbal communication
Strong organizational skills, with ability to prioritize
Ability to keep multiple projects moving forward in parallel
At least 8 years experience in Consulting experience in GBS
At least 8 years experience in Working in cross cultural, global and virtual environment
At least 8 years experience in Deployment of education solutions
At least 5 years experience in L&K processes, systems and tools preferred
At least 5 years experience in Application Management Services with proven track record of successful execution of complex programs

Learning Platform Analyst Resume Examples & Samples

Develop and execute technology strategies that further the Learning & Development business
Coordinate quarterly release management
Perform platform audits to identify system issues, integration failures, utilization errors, and compliance concerns; work support tickets
Collaborate and partner with the other EHRIS, Learning COE and other stakeholders to advance client area business requirements
Enable superb communication and execution through effective project and change management
Ensure compliance with process, technology and data requirements according to system governance
Provide technical support, including troubleshooting issues, responding to client inquiries, system data entry, maintenance and integrity
Assist with creation of testing and training materials for new or updated system releases; and facilitate training
Demonstrated experience in technology management including user administration, multi-system integrations, data requirements, system configuration, system testing, and issue resolution
Prior experience with SaaS model
Expert ability to translate business needs and problems into solutions
Advanced ability to investigate, analyze and solve complex problems/issues
Demonstrated ability to evaluate project objectives and scope feasibility, gain understanding, and develop action plan for execution
Superior organizational and process management skills as demonstrated by an ability to manage multiple detailed projects and drive towards deadlines
Previous Learning and Development experience
HTML
Bachelor’s degree and relevant experience

Organisational Development & Learning Lead Resume Examples & Samples

Commercial and pragmatic approach
Clear and concise written and oral communication and presentation skills
Experience of a financial or professional services environment desirable
Hard working and resilient, with a demonstrated ability to successfully deal with ongoing ambiguity and change
Demonstrated ability to influence through relationships
Proven ability to successfully manage projects across locations and involving multiple stakeholders
Strong team player who enjoys working in a collaborative and consultative environment
Evidence of strong problem solving ability, analytical skills and experience utilising data to influence outcomes

Remote Health & Welfare Learning Project Manager Resume Examples & Samples

Management of a Client Specific OE Project Plan utilizing MS Project
Ability to lead and deliver project deliverables/milestones on time or ahead of schedule
Working with varies LOBs and/or cross-functional teams focused on the delivery of OE project tasks
Coordination with other LOBs for technical and service center project tasks and implementations to fulfill business requirements and objectives
Conducting daily/weekly conference calls with Client and preparing all Client facing materials including Client OE status/reporting
Providing all necessary Client specific OE education and training as needed
Working with client to schedule onsite visits and/or user acceptance testing as needed
Preparing, managing, and ownership of all aspects of their Client specific project plan; Kick-Off through Wrap-Up Exit/Close
Analyzing and communicating of all Risks and Issues identified; working to mitigate in conjunction with the OE PMO
Coordination with the Client Service Manager to report and track monthly costs and project activity; providing insight into areas needing cost reduction and process improvement
PM may be responsible for multiple, concurrent client projects – this is dependent upon client project complexity and business need
5-10 years of experience working in a corporate project management role
Proficiency in MS Project, Excel, Visio (MS Office)
Must be able to work US hours to align with current OE Client Team
Ability to work within a culturally diverse, global team with flexibility in work hours across multiple time zones
Excellent verbal/written communication skills
Ability to work independently as a self-starter / problem solver
Good listening skills and able to take direction well
Great attention to detail; can be trusted to perform consistently and accurately
Ability to interact with all levels of Management and/or Clients
Health and Welfare Domain experience

Online Learning Platforms Administrator Resume Examples & Samples

Strategic Planning & Decision Making
Experience in supporting and administrating software applications
Previous background in dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing
Previous exposure in reporting technical, functional and operational problems and resolutions to the development team
Experience of working to structured project delivery methodologies e.g. Agile, PRINCE2
Prior experience working with or supporting Learning Platforms in an enterprise environment would be an advantage
Experience of using web content production tools and understanding of Photoshop is desirable but not essential
A technical understanding/background is desirable
IT Related qualification desirable

Remote Learning Account Manager Resume Examples & Samples

Bachelor’s degree required; Master’s Degree preferred (emphasis in training and organizational development)
Minimum of six years’ experience in design and development of instructional material in a corporate setting, leading teams in all phases of the project life cycle and producing creative learning solutions
Minimum six years’ experience in managing customer relationships
Extensive consultative, professional services and learning experience working with Fortune 100 companies at the C-level
Strong consulting capability with strong interpersonal, presentation, and facilitation skills
Strong level of professionalism, executive presence and credibility; able to effectively challenge and influence peers and customers
Familiar with current learning and performance improvement industry standards, approaches, and innovations
Connection with professional organizations and industry resources

Learning Services Customer Support Supervisor Resume Examples & Samples

Estimated Number of Direct Reports: * Direct = 11 and varies based on season; Indirect = approximately 50
Ensure all departmental performance standards for customer contacts are met. Develop and implement corrective action plans when standards are not being met
Schedule Customer Support Professionals for handing of customer contacts received via multiple channels
Analyze and manage metrics effectively to meet daily, weekly and monthly commitments
Monitor individual employee performance against defined service levels and standards; initiate learning/development plans and corrective action to ensure compliance with the standards
Act as an escalation point for service related problems and successes
Ensure all appropriate payroll and human resource policies and procedures are applied and that all staff members are treated fairly and consistently
Maintain a detailed working knowledge of all policies, procedures, KPI’s and SLA’s that pertain to the business unit(s) supported
Maintain a detailed working knowledge of customer service computer applications and tools used
Performs presentations to various levels of leadership, colleagues, and team members as applicable
Participates in the interviewing and hiring of new employees
Document and provide feedback on employee performance including but not limited to annual employee reviews
Identify and recommend changes that will increase productivity, reduce costs, or improve the customer experience
Provides guidance to team members within the latitude of established company policies
Authorize and release credits issued by staff in accordance with corporate financial policies
All other responsibilities, as assigned by leadership
Maintain effective interpersonal relationships with staff, peers and management, and provide excellent service to both internal and external customers
Interact and communicate diplomatically and professionally with subordinates, all levels of leadership and with customers
Effectively communicates with vendor to align mission and objectives. Acts as the key liaison with the support vendor
Analyze data and adjust staffing to meet the business needs
Manage continuous change in a growth or re-sized environment
Skilled in the observation, evaluation, coaching, development, and motivation of assigned team members
Adept at managing and responding to commitments, sensitive inquiries, or complaints from internal and externals customers as well as staff
Manage multiple tasks, priorities and projects to a successful resolution
Detailed knowledge of the business operational functions, systems, KPI’s and SLA’s of the applicable business units
Key Capabilities *
Communicate & Present effectively
Collaboration across various functions and levels of leadership
Vendor management
Change management
Encourage commitment and teamwork
Select and develop key performers
Use astute judgment
Demonstrate credibility
Readily adapts and learns
Build logical and effective action plans
Execute efficiently
Drive for results
Ensure customer focus
Apply financial insights
Analyze issues and solve problems

Learning Systems Project Manager Resume Examples & Samples

Process analysis skills through the use of controls and metrics
Willingness to learn and share experience with other team members
Flexibility; ability to prioritize customer requests and take into account specific business needs
Work closely with HRSS, HR partners and Technology, in the planning and implementation of global technology projects
Ensure the completion of the full end-to-end process methodology for each project; with focus on process improvement, service delivery and ensuring appropriate service control mechanisms are in place
Represent Global Learning Systems on operational and tactical system meetings providing feedback, answers and follow up, ensuring that accurate and detailed information is available when required
Develop effective change management and communication plans for all projects
Define current state business processes, systems and organization structure for projects
Manage small to medium projects or own work-streams within larger projects
Undergraduate Degree required and experience in Learning Technology and Human Resources or related area
3-5 years of experience in a Project Management role or other shared services/administration function
Advanced experience in defining and mapping future state processes
Defining detailed system requirements and developing requirement documentation
Ability to influence and effect change in a large, diverse, multicultural organization, and proactively build relationships with key HR stakeholder
Communicate consistently a forward-looking vision about how business will evolve
Strong risk and issue management skills
Strong meeting organization / facilitation skills
Ability to execute on multiple initiatives simultaneously
Identifies and allocates resources appropriately to ensure that project plan is executed timely and cost effectively
MBA/Graduate degree preferred
Experience in learning technology and/or learning analytics
Knowledge of employee lifecycle processes and systems

Learning & Organizational Development Program Manager Resume Examples & Samples

World-class programs that accelerate high-potential talent and ensure a consistent leadership pipeline
Consulting and coaching employees and managers on development issues
Defining, marketing, and communicating a competency-based core curriculum
A minimum of 5 years progressive HR experience in a program management or project management role
Keen understanding of HR Operations
Proficient in Microsoft Office applications and HTML
Must have the ability to travel globally up to 25%
Experience developing and supporting talent management and career management programs (i.e., individual development plans, mentoring initiatives, career paths, leadership competency, and talent and succession planning programs)

100

E-learning / Digital Designer Resume Examples & Samples

To develop, implement and support technology based learning solutions for all colleagues across the organisation
Development and management of on-line learning packages/testing/assessment requirements either as standalone solution or as part of a blended programme
Support the development of a Learning Technologies strategy for the organisation and support other technology implementation integrations with Organisational Development projects
Play a key role in support with activities to include graphic design, web-based training design, development, production and project management
Broad experience and accomplishment in course design and authoring tools such as Captivate, Lectora and Articulate with outputs as SCORM or HTML files
Knowledge and experience of effectively implementing solutions across a wide range of technical landscapes including IE6/8, Flash, Citrix, HTML/5 including coding
Complete the learning design lifecycle in line with the learning technology solution development – including needs analysis through to delivery and evaluation
Experience in deployment solutions via a Learning Management System, SharePoint sites or portals
Identify, engage and partner with external suppliers – ensuring governance and compliance adherence

101

Manager Tax Learning Resume Examples & Samples

Drive communication excellence through the design and development of inspirational learning material for classroom and virtual delivery
Work with the SSL leaders to identify performance gaps related to communication and design/ procure learning solutions to address gaps
Work with L&D and Tax Leadership to create an annual learning plan for communication and continuously monitor progress
Program manage a group of courses inclusive of the budget management
Collaborate with other GTH Tax locations to ensure best practice is shared globally
Build and maintain strong relationships with the service line Leaders
Provide leadership and build motivation within the teams, acting as a role model
Coach and support Senior Managers or Managers, as requested, to increase their communication skills and competencies
Liaise with L&D to ensure an integrated program is delivered at all times
Manage the online Business English tool driving continuing growth and development
Work with the L&D Leader and team to ensure high quality deployment of Firm wide Learning in line with the EYG deployment model
Manage specific complex courses, with responsibility for the overall GTH Tax strategy of delivery and deployment of that programme or course
Facilitate EYG learning events where appropriate
Actively drive EYU in the business and act as a supplementary adviser to the GTH, alongside L&D, on all aspects of EYU (learning, coaching and experiences)
Actively support our Vision 2020 strategy through all Tax learning event
Significant learning and development experience
Ability to facilitate sessions up to Senior Manager level
Experience of leadership development
Ability to assess and develop English language proficiency
Experience of managing complex projects
Experience of working across cultures in a matrix structure
Ability to manage online learning tools
Experience of influencing people at all levels within EY ( from Partner down)
Proven success of winning in a virtual, matrix environment
Talent or Learning and Development experience in a large scale organisation
A solid background in learning including content design, facilitation and course management
Experience of large-scale learning deployment, coordination, coaching and counselling

102

Sales Learning Compliance Specialist Resume Examples & Samples

College degree or equivalent experience required
1-3 years of business experience with 1 year in a regulated industry
Ability to works independently as well as a in a team environment
Experience making decisions independently
Strong problem solving and resolution skills

103

Gf-manager, Talent & Learning Management Resume Examples & Samples

Assist with bank-wide training needs analysis
Implement global/regional leadership training programs at country/business level
Work closely with HRSS and business Training Coordinators on all training matters
Manage L&D metrics and regular reporting
Talent Management Responsibilities
Assist with implementation of key country talent programs: LEAD and INSPIRE

104

Learning & Developement Coordinator Resume Examples & Samples

End to end co-ordination of new hire onboarding, continuous professional training and special events
Course scheduling
Website and training materials management
Venue management includes catering, video/audio setup etc
Collation and reporting of training records
Experience in a highly organized and efficient environment, ideally in the financial services industry
Well-developed computer skills including Email, Word, Excel and PowerPoint
Excellent planning, organizational, implementation and follow-up skills
Team player with good interpersonal skills
Ability to multi-task and work pro-actively in fast-paced environment
Ability to handle tight deadlines
Fluency in English and Cantonese or Mandarin is essential

105

Learning & Dev Consultant Resume Examples & Samples

Ability to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional manner (in and outside of the classroom)
Ability to establish effective, professional working relationships with clients and co-workers
Ability to effectively manage competing priorities, and function in a complex and evolving environment
Skilled at organization and time management
Ability to function effectively on a work team
Effective teacher and public speaker
Capacity to adapt lessons to individual needs of participants
Thrives working in team environment requiring a high level of collaboration and cooperation

106

Marketing Director, Online Learning Resume Examples & Samples

Create and execute sales strategies that achieve revenue and profit goals
Develop and execute sales strategies to Christian colleges, universities, and seminaries for online learning solutions from Zondervan Academic
Build and maintain relationships with instructors, deans, administrators, and key contacts throughout Christian higher education; meet one-on-one with faculty/administrators; host presentations, lunches, or workshops
Serve as a trusted consultant to schools, continuously identifying new opportunities
Develop and execute a comprehensive direct marketing strategy for non-accredited courses that reach pastors, leaders, homeschoolers, and other learners
Oversee display at selected academic, consumer, and education technology conferences; make campus visits
Determine strategy and give direction for marketing collateral, email marketing, website(s), and other promotional vehicles
Be an internal and external champion, building momentum and excitement for our offerings
Work closely with partners and other Zondervan Academic/HCCP staff as their work supports and connects to your own
Contribute to a strong repository of customer data that informs our entire academic marketing and publishing program
Analyze and evaluate the effectiveness of sales, marketing, costs, and results; report monthly toward goals and objectives
Work collaboratively with Academic Marketing Manager on sharing leads and opportunities
Proactively increase product knowledge and share feedback and ideas to team in order to enhance product development
Direct sales/marketing best practices,
Digital marketing, especially email, website, and social media
Solution-based sales and marketing, ideally within higher education,
Familiarity with Bible content, theological traditions and distinctives, Christian higher education
5-8 years of sales/marketing experience or transferrable experience; preferred industries: academic publishing or online learning in higher-education
Familiarity with online learning and biblical-theological studies/programs
Understanding of Christian higher-education textbook and course-solution marketing
Working knowledge of academic publishing industry and processes
Strong negotiation, strategizing, and decision-making skills
Strong digital skills and ability to quickly learn and apply new technologies
Detail oriented with excellent follow-through, execution, and implementation skills
Strong leadership and relational skills
Understanding of CRM systems, Google Analytics, and email marketing software

107

Learning Consulant Assistant Director Resume Examples & Samples

Serve as a learning or development advisor/project leader in one or more of the following areas: learning, performance, feedback, coaching, leadership development, management development, transitions, inclusiveness, team development
Identify development and learning needs, and recommend ways to address any gaps
Design and develop learning or development programs or processes, that comply with firm strategy
Manage or lead projects and initiatives within your area of knowledge. These projects may be firm wide, or tailored to a geographic Area or service lines
Evaluate the effectiveness of programs, through surveys and focus groups. Provide analysis, reports and recommendations based on the findings
May coach or advise others on specified topics
Communicate the results of your work to employees and leaders
Gain a deep knowledge of EY's structure, practices and policies
Act as a project leader on complex projects
Lead and motivates team members
Review the performance of junior team members
Strong theoretical knowledge and practical application of learning and development principles
Good project management skills
Excellent attention to detail
Robust coaching, advisory and facilitation skills
Ability to support and lead change
Deep knowledge of leading practices in your own area of focus, including performance, coaching, change management, teaming, leadership development, and learning design
Competent at forming networks
Adept at handling sensitive information in a confidential manner
A minimum of 8-10 years of related experience
Bachelor's degree, or equivalent work experience

108

Citi Learning Design & Development Resume Examples & Samples

BS/BA degree or equivalent combination of education and experience
Instructional design experience preferred
Extensive project management experience with the proven ability to develop requirements and guide others in gathering requirements
Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities
Strong judgment and critical thinking skills
Self-motivated with a passion for establishing and maintaining a rigorous operational culture
Demonstrated relationship management skills with ability to deepen relationships and build partnerships across CL-NAC
Detail oriented with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experience and knowledge
Pragmatic problem-solver, forward thinker with independence of thought
Strong communication, reporting, presentation and influence skills
Requires strong Excel, Powerpoint and Sharepoint capabilities
This is an onsite role

109

Learning & Dev Analyst Resume Examples & Samples

Evaluates existing training materials and makes recommendations for improvements Prepares training materials and conducts trainings based on any change to modified procedures
Develops new and refines existing PowerPoint Presentations Conducts learning courses Completes ongoing learning related skills for project management, performance assessment and adult learning Assists and encourages staff members in developmental growth through skill level assessments and programs Develops learning resources by preparing notes and visual displays in coordination with learning needs and specific project needs Consults with Xerox staff and the DHCS client representatives regarding organizational effectiveness and performance needs
Coordinate with subject matter experts, research and use work knowledge to solve complex issues or escalate accordingly
Adobe Connect Learning Management System
Adobe Captivate 7 or above
Adobe Photoshop (image editing)
Adobe Presenter
Adobe Flash
Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook)
Snipping Tool
Storyboarding experience (instructional design)
Knowledge of Instructional Design Models (ADDIE or Successive Approximation Model [SAM])
Develop and edit training content
Knowledge of Medi-Cal claims processing system (not required, but preferred)

110

Manager Of Learning Evaluation & Assessment Resume Examples & Samples

Develop tools, strategy and methodology for the evaluation and measurement of enterprise-wide L&D products and initiatives
Create automated reporting infrastructure such as rosters, dashboards, LMS data retrieval and integration
Oversee the collection, compilation, evaluation, and reporting of evaluation metrics for enterprise-wide L&D products and initiatives
Continually research, identify, and apply industry best practices for the testing, measurement, and evaluation of learning
Collaborate with L&D design and delivery partners to achieve valid, reliable, and measurable learning results
Present well organized, visually compelling, meaningful evaluation reports and recommendations for improvement based on data and business needs
Monitor key business indicators to proactively recommend potential opportunities to leverage L&D solutions to solve for business needs
Function as a subject matter expert regarding the design and development of measurable learning evaluation at an enterprise level
Conduct quality reviews of learning materials, experiences, and programs
Build trust, effectively communicate, and influence key stakeholders
Leverage learning metrics to boost employee performance and happiness
Partner with vendors to execute evaluation and assessment strategy
Deep knowledge of instructional design including needs assessment, participant and program evaluation, curriculum design and development
Knowledge of all aspects of training assessment and evaluation practices including task analysis, assessment strategies, validation methodologies, and test item development, validation, and analysis techniques
Experience with experimental design for learning
Graduate degree in Education, Learning Sciences, Organizational Psychology, or a related field and 2 years of experience or commensurate education and experience
Advanced level user of relevant tools, including testing and survey platforms, statistical analysis, social science analysis technology, data visualization and presentation tools
Ability to communicate technical and non-technical information effectively in person, virtually, via written and oral communications
Ability to write instructional materials, technical and non-technical reports, presentations, and briefing papers
Demonstrated ability to influence peers, leaders, and key stakeholders

111

Manager of Learning Design & Innovation Resume Examples & Samples

Oversee the creation of learning materials and experiences such as learning games, eLearning, Instructor Led Training, mobile learning, micro learning, social and informal learning, and more
Seamlessly blend traditional and emergent instructional systems design with design thinking and agile development approaches
Present well organized, compelling, appropriate, and innovative recommendations for learning solutions
Collaborate with L&D partners and vendors to create and deliver exceptional learning experiences
Incorporate recommendations based on learning evaluation data seamlessly and gratefully into the design and maintenance process
Establish quality review process and conduct quality reviews of learning materials, experiences, and programs
Build trust, effectively communicate, and influence key stakeholders
Create learning products that boost employee performance and happiness
Deep knowledge of instructional design including needs assessment, participant and program evaluation, curriculum design and development
Experience with the design and development of eLearning, ILT, mLearning, social learning, micro learning, and other innovative learning strategies
Graduate degree in Instructional Design, Education, Learning Sciences, Organizational Psychology, or a related field and 5 years of experience or commensurate education and experience
Demonstrated ability to influence peers, leaders, and key stakeholders

112

Learning Operations Team Lead Resume Examples & Samples

2-4 years of related experience with learning management systems (SumTotal experience preferred) and/or learning administration and operations
Excellent communication skills, Client management and Customer Service orientation
Strong time management skills and ability to handle multiple tasks
Excellent English Skills required

113

Institute for Learning Resume Examples & Samples

Deliver facilitated learning to BMO Enterprise commercial employees. Programs and courses range from Sales and Service – Customer Conversations – to Risk Management and Credit Structuring
Work with IFL Instructional designers to consult on course design from a facilitators point of view
Interact with Lines of Business to ensure currency of Line of Business knowledge
Commercial experience: Commercial Credit structuring; Commercial Relationship Management
Financial Analysis
Experience in BMO Commercial Banking is key
Facilitating adult learning in a business environment

114

Virtual Learning Director of Sales, National Resume Examples & Samples

Manage and develop a group of sales professionals
Continuously support and evaluate territory sales strategy plans
Provide direct coaching to help Virtual Specialists with their product knowledge, sales technique, time and territory management, and prioritizing opportunities
Shadow specialists and co-sell courseware products and services to school districts and related institutions
Cultivate and maintain relationships with district personnel to ensure district partnerships
Be the strategic voice with regards to conferences, marketing campaigns, sales support, and any other sales activities
Deliver presentations and product demonstrations of courseware offerings; model presentation techniques for sales professionals
Work closely with Program Management and post sales implementation teams to successfully transition clients to a successful implementation
Coordinate regular team conference calls, meetings, and campaign/event planning
Provide detailed and ongoing feedback to Vice President of Sales and Virtual Learning line of business regarding opportunities, issues and needs; and
Timely and regular communication of sales forecasts each week to Virtual Specialty Vice President of Sales
3-5 years of experience in managing teams
Bachelor’s degree required. Master’s preferred. Background in education is a plus
Thorough understanding of transaction through consultative selling
Deep understanding of educational issues, customer needs, and funding sources
Excellent planning, organizational and prioritization skills
Goal-oriented and able to handle multiple tasks simultaneously
Proficient in Saleforce.com or similar CRM system
Must be able to travel efficiently throughout the territory; must have valid driver’s license; must be willing to travel to customer sites in territory at least 3 days per week

115

CIB Learning Operations Specialist Resume Examples & Samples

Work closely with Program Managers to ensure flawless program coordination and administration
Room logistics support: reserve audio/visual requirements. Reserve operated assisted conference numbers (when required). Prepare student name tents/name tags. Confirm room reservations and audio/visual requirements one week prior to the class. Ensure flipcharts, name tents, materials, and audio/visual equipment are set up correctly on the day of the class. For virtual training: ensure virtual classroom links are available to participants and materials are uploaded to the virtual room
Provide on-site logistical support for select training events
Marketing: prepare course announcements. Create calendar invites and add students to calendar entries
Vendor support (when applicable): provide vendors with room locations for all classes, and then confirm class information and logistics with vendors one week prior to the class. Send rosters to vendors to use as sign-in sheets and to distribute materials/pre-work to participants. Confirm vendors are onboarded on the firm’s invoice payment system. Arrange vendors’ building/security access. When facilitators are new to JPMC, identify an onsite escort for the initial meet/greet and to ensure room logistics are satisfactory
Training attendance: ensure vendors or facilitators have captured attendance for all classes and submitted to the global training operations generalist to update class completion and close out rosters
Survey administration/support: ensure survey link is distributed to class participants, Support feedback consolidation and produce reports
Expense management: create ePurchase Purchase Orders (POs) and process invoice payments for vendor program delivery. Process non-vendor/program related invoices. Record program expenses via global financial tracking system and reconcile against the budget
Client relationship management: interact with clients representing training partners and facilitators
2+ years experience with training support, event planning or equivalent in a corporate environment for a major company or other complex, matrixed organization
Experience with performing in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
Strong work ethic – reliable, committed, productive, cooperative, self-disciplined, trustworthy, accountable. Recognizes when it’s appropriate to deliver more than expected. Embodies principles that guide work behavior leading to consistently producing high-quality and accurate work
Work collaboratively with global team members and productively in virtual team environment
Superior analytical and decision-making skills, combined with the ability to think innovatively
First-class client service, interpersonal and team skills. Effective verbal and written communication skills suitable for a corporate environment. Demonstrated ability to interface appropriately with all levels within the organization. Ability to establish strong partnerships
Strong technical skills. Ability to learn new systems and interact with multiple systems. Advance knowledge and experience with Microsoft applications – Excel, Outlook, Sharepoint, and Word
Strong organization and time management skills. Ability to serve multiple clients at all levels, prioritize requests and negotiate deadlines. Demonstrates flexibility and completes follow-up actions in a timely manner
Excellent attention to detail to produce accurate and high-quality reports/materials

116

Learning Operation Specialist Resume Examples & Samples

Coordinating and supporting internal education program - internal courses
Working with RDW Education module on daily basis (creating events, sending invitations, feedback,...)
Supporting of BAU UpSkilling initiatives in DC
Developing and maintaining the Education Strategy
MS Excel on user level
Ability to coordinate tasks/people
Good time management
Sense for end user satisfaction
Interest and basic experience at skill development area
High School Diploma/GED
At least 6 months experience in Advanced MS Excel
English: Intermediate

117

Learning Management System Manager Resume Examples & Samples

Update and Maintain password protection / security of LMS
Develop and upgrade standard reports to meet the need of sales management and training certification requirements
Upload new programs on the LMS
Manage system updates to the Moodle operating system
Provide customer support / troubleshooting of any system problems
Develop / maintain database to include all training conducted through Carrier University
Provide Instructional Design support to developers for online programs
Develop online classes when needed

118

Learning Services Lead Resume Examples & Samples

Key contact for the day to day operational responsibility on the ANZ GPS Learning account
Drive service improvements across the BAU team with a concentration on Content Development Stream
Build strong relationship with key stakeholders across the Learning Community (GSS and Group HR) in understanding their work pipelines and how our team can support in delivering their services
Oversight on all Learning Streams (Learning Content, Operations and Technology) in ensuring key delivery services to the clients are met, provide value to the client, and mitigate any risks/issues as well as manage escalations
Client liaison on all operational ANZ/IBM governance forums
People-manage Content Development Stream with a focus on aligning and stabilising the on-shore and off-shore teams
Team with IBM learning project managers to ensure effective communication of project plans and changes, and attainment of Service Level Agreement / Quality measurements
Work closely with the internal leadership team in achieving the overall value for the client
Communicate effectively with the IBM content development team who will develop/provide the training deliverables. Oversee learning solution development, budget, stakeholder / business reporting and LMS deployment of projects/programs
Review and consult on communications and metrics plans for learning program roll out, and evaluation
Serve as an escalation point for learning risks and issues
Bachelor's Degree
At least 5 years experience in Client experience with content development capabilities, instructional design, and the ability to manage client requirements within a Business Process Outsourcing environment
At least 5 years experience in planning, needs analysis/requirements, solution design, maintenance, curriculums/learning paths and evaluation/metrics of learning and performance solutions
At least 3 years experience in conducting learning needs analysis and performing instructional design work
English: Fluent

119

Citi Learning Resume Examples & Samples

Determine appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience
Design and develop training solutions to support instructor-led, self-directed or blended classroom training models as required
Well versed in adult learning theory and instructional design methodology and process
Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting
Detail oriented with strong analytical/probing skills
Excellent verbal and written communication skills
Strong interpersonal, organizational, and time management skills
Demonstrated project and process management skills with experience managing multiple concurrent instructional design projects
Team oriented, accountable, and self-motivated
Two or more years of instructional design experience
Bachelor’s degree required, preferred in Instructional Design or related field
Experience in the Banking, Mortgage, and/or Financial Services industry designing and development training for sales, service representative, customer contact and call center is preferred

120

Learning Management System Business Analyst Resume Examples & Samples

40%
3-7 years of relevant IT/Business experience including project scoping, analysis and documentation of business and technical requirements
Experience with working with 3rd party external vendors and managing application service management providers
Experience in pharmaceutical industry, computer systems validation, and learning management functional systems domain preferred. Experience in Saba and Workday integration is a plus
Experience consulting and working in complex, global matrix organization is preferred

121

Senior Manager Technology & Operations Learning Resume Examples & Samples

Adult learning experience and certification within the technology industry
Over 5 years experience leading learning teams
Has extensive consulting skills and communicates with impact and influence
Has successfully managed multiple projects
Has successfully managed change initiatives simultaneously

122

Specialist, Learning & Talent Development Resume Examples & Samples

80% Coordination & Facilitation
Provide coordination support to two L&TD Managers consulting to HR Business Partners and business units
Work includes project and program scheduling and coordination,
Partner with L&TD Program Manager on coaching contracts, invoicing, assessment administration and program evaluation & measurement
Facilitate DATG’s New Hire Orientation and other Walt Disney Company core curriculum courses for regional audience
20% Special Projects/Consulting
Manage DATG (segment-specific) orientation for new employees and ensures alignment with TWDC orientation program “Disney Beginnings”
At direction of Sr. Manager, partner in the creation, organization, tracking and proofing of program support collateral and materials such as, PowerPoint presentations, handouts, agendas, proposals, etc
The ideal candidate will possess at least 2 years of coordination and facilitation experience in a fast paced corporate environment
Advanced skills in MS Office Suite (Word, Excel, PowerPoint, Outlook)
General HR knowledge/experience
General Learning & Development experience
Excellent written, verbal, and interpersonal communication skills as well as exemplary customer service, consulting and project management skills
Ability to effectively and professionally interface with high level executives, clients, business associates, and employees
Demonstrated flexibility and professionalism in an environment where change and ambiguity is constant
Ability to exercise good judgment, use discretion, work with limited supervision
Ability to work effectively in a team environment, handle confidential and sensitive information
Ability to collaborate with team members to ensure integrated execution of project deliverables, especially in situations of change and ambiguity
A self-starter with strong critical thinking - Ability to anticipate issues and proactively problem solve
Exceptional attention to detail – Strong organizational and follow-through skills with proven ability to manage multiple tasks with varying complexity
Comfortable presenting and/or facilitating with all levels
Experience in Entertainment/Media industry a plus

123

Analyst, Learning Analytics & Evaluation Resume Examples & Samples

Minimum two years data analysis
Demonstrated strong written and verbal communication skills with the ability to develop and articulate actionable, fact-based insights and recommendations. Deliver this by telling a simple and compelling story to varying audiences to guide decision making
Demonstrated strong sense of responsibility, ownership, and pride in delivering quality results and understanding business impacts
Consulting skills, working with and advising clients and partners to identify the meaning of data
4-Year Degree or equivalent
2 years of project management experience or equivalent training
2 years of data analytics or equivalent training
Proficiency in MicroSoft Office suite, including Word, Excel, Access, and PowerPoint
3-5 years analysis and/or strategic development experience
Familiarization with Metrics that Matter and LMS administrative fuctions
Proven knowledge of statistical analysis using SPSS, SAS or similar software package

124

Learning Operations Senior Analyst Resume Examples & Samples

Be the first point of contact for GLMS Analysts, GLMS Coordinators and BRMs in questions concerning GLMS knowledge, policies and procedures
Act as an Advisor for the team about the GLMS and its related training systems. Determine when to escalate to Team Lead or Team Manager as needed
Participate in GLMS, Policy, and Request Site related Working Groups
Lead the development and implementation of internal Quality Control processes
Participate in GLMS Data Quality related clean-up projects
Drive consistency & quality of GLMS data for reporting and analysis
Apply in-depth knowledge to contribute to workload distribution and resource allocation
Identify issues & work with technical teams to resolve
Manage GLMS data based on LAR and Roster Requests
Manage GLMS related user inquiries
Collect & analyze data from the GLMS database
Solid PC skills with knowledge of MS Office with a heavy emphasis on Excel
Strong Windows and Intranet based application skills
Effective email and phone communication
Mentoring skills
Advanced organizational and time management skills
2-3 years working experience with Citi’s Global Learning Management System and its related applications (QuestionMark, Brainshark)
Knowledge of web-based learning technologies and learning portals
Understanding of Citi’s diverse learning structure and business landscape

125

Asia-pacific Firm-wide Learning Leader Maternity Leave Cover Jan-dec Resume Examples & Samples

Ensure our people have access to engaging, world class Firm Wide learning that support our business needs
Ensure that global content meets local needs by working with key stakeholders
Oversee local deployment of global curriculum throughout the Area and oversee local content builds
Be involved in selected global Firm Wide content development projects
Work with Area stakeholders and deployment team to set deployment budgets and ensure alignment with local needs
Strong team leadership skills managing complex virtual and international teams
Proven project management skills and experience of delivering complex projects in a highly matrixed organization
Strong understanding of the organization and proven ability to initiate and sustain a wide network of relationships
Proven ability to influence via relationship and stakeholder management up to area executive level
Strong business acumen and ability to establish financial implications of deployment strategy at area level
Strong capability analysing learning metrics on consumption, impact analysis and cost
Proven experience in designing/development engaging learning solutions
Ability to work virtually, across multiple countries, Areas and cultures and team effectively with clients and other team members
Ability to operate and flex in an ambiguous and changing environment to respond to emerging priorities
Strong facilitation skills
Strong coaching skills
Calm, rational approach to crisis management
Proficient MS office (Word, Excel, PowerPoint)
Experience of working to tight deadlines, under pressure and delivering high quality outputs with a focus on attention to detail and accuracy
Excellent English language skills (written and oral)

126

Institute for Learning Resume Examples & Samples

Assess and identify critical areas of performance gaps in key roles and opportunities for improving performance
Provide value added professional advice to enhance business results and employee effectiveness through learning
Primary relationship manager for BMOCM who coordinates all IFL capabilities to meet business need
Work with the Senior Learning Partner; BMOCM OCOO learning team and other Learning Consultants to develop learning strategies to meet business objectives. Is accountable for maintaining the relationship and communicating with the business throughout the learning engagement model
While the Senior Learning Consultant retains overall accountability for the end to end design, development and delivery of the learning project, this role works in partnership, along with other groups at the IFL such as the Learning Design & Development team, to deliver the learning solution to address business needs
Complete upfront Needs Assessment for potential learning solutions and ensure ongoing connection between client’s needs, subject matter experts and the IFL Shared Services teams throughout the development and delivery of learning solutions/programs
Develop an integrated and strategic approach to learning which supports the group level business objectives
Interact with LOB leaders to understand upcoming shifts in priorities
Act as a catalyst for change with the business and within the IFL
Create and manage effective project plans to facilitate the development of learning programs and curriculum
Provide day to day management of assigned projects to ensure objectives are met within the negotiated timeframe set out in the Letter of Engagement (LOE)
Compile data and analyze learning requirements
Provide day to date management of assigned programs to ensure sustainability; including promoting and managing registration in courses to ensure appropriate utilization
Promote use of IFL assets/facilities
Team Effectiveness
Collaborate internally with LOB (Business and OCOO), HRBP, other IFL colleagues and externally with suppliers to design relevant, business initiative supporting programs, to be delivered through various channels
Collaborate with peers to investigate, recommend and / or implement changes to the learning process models, strategies and business process
Act as learning subject matter expert within the segment/role initiatives and opportunities
Program management and working team leadership – ability to lead, manage and provide peer coaching to team members
5 years or more years of demonstrated experience in Adult Learning in a complex organization

127

Learning Management Specialist Resume Examples & Samples

Working knowledge of processes supporting the Learning & Development cycle from concept, through delivery, to evaluation
System Administrator-level experience of a Learning Management System or comparable system
Working knowledge of Saba
Experience of working in a Regulated Financial or professional services environment

128

Learning Operations Analyst Resume Examples & Samples

Working with the Learning Operational Manager to understand functional requirements and develop reports and dashboards to meet those requirements
Work with key programmes and regional learning teams in relation to all aspects of reporting and management information delivery outside of self service reporting
Work with COO and Global Finance to develop Learning specific reporting dashboards
Provide monitor related MI as required
Sharepoint management
Global Invoice management
Experience delivering effective solutions to changing business needs
HR experience, ideally within Learning
Knowledge of learning management and financial systems and associated products

129

Learning Support Coordinator Resume Examples & Samples

Help identify class participants, facility location, timing, session counts, and general course planning. May coordinate with Resource Management or other involved parties
Answer non-subject matter questions from learners (i.e., class location). Direct learners to appropriate resources as required (i.e., EYLT)
Request and confirm technology needs with Facilities and Technology Support Services personnel to facilitate a smooth learning session
Materials administration
Receive and maintain inventories, and store materials for classes
Create, print, collate, and prepare required class materials
Create, edit, and distribute class notifications or invitations, such as save-the-date, invitation/registration information, welcome email with logistics, and reminder/follow-up
Support the processing of CPE. This includes setting up classes in the Learning Event Request database, creating and submitting documentation, handling class evaluations, and following up as required
On-site and off-site classroom support
Confirm that room is set up according to specifications, at least 60 to 90 minutes prior to the start of class
Coordinate food and beverage delivery and set-up
Coordinate support needs with appropriate EY parties
Provide printed copy of the sign-in sheet to the instructors at the beginning of the class. Collect sign-in sheet at the end of class, and verify instructor signature for CPE credit. Make a copy to be retained by you, and return original to ACS Learning Administrator for national classes

130

Learning Performance Consultant Resume Examples & Samples

Provide learning & performance consulting and program management services to business stakeholders to design & ensure learning solutions that develop competence in prioritized areas across Ericsson's competence model
The role implies understanding of key technology leadership aspects in ICT industry. Be able to provide in-depth content offerings through utilization of technology expertise in the organization. Design, develop and deliver technical training programs and lead technical learning path development. Create and implement virtual learning and development solutions in order to enable scale and increase efficiency of training. Utilize virtual technical solutions and ensure technology enhances learning
The role includes understanding and analyzing stakeholder needs & requirements, developing plans, engaging & directing
Drive, develop and support to establish processes, methods, tools, templates and guidelines to ensure consistent, effective & efficient learning solutions
Market and promote Ericsson Academy Portal internally and ensure user traffic
The role includes overall audience and program management ownership, including driving programs and demonstrating measureable results to the business
The position will leverage internal L&D network as well as GSSC in order to manage workload and accomplish objectives
University Degree + at least 5 years relevant experience in either learning or consulting
Qualifications in a learning related field
Good understanding of Ericsson product portfolio and Ericsson organizational set-up, including different job roles in Ericsson
Deep knowledge of learning and competence theories, specifically in instructional design, including all aspects of learning Analysis, Design, Development, Implementation and Evaluation
High knowledge in how to develop and steer collaborative knowledge sharing, networks and how to use the entire required infrastructure
Strong project/program management skills in order to be able to drive complex projects and operate in a matrix organization
Strong change & improvement management skills - define need for change, involve the right stakeholders, implement with commitment

131

Cib-learning Operations Specialist Resume Examples & Samples

Training Event logistics support: Ensure end-to-end training logistics support. E.g. audio/visual/multimedia, conference numbers (when required), room reservations and logistics requirements. Handle classroom management (room set-up / facilities), manage virtual training events. Travel to external training locations where required
Relationship Management: interact with internal stakeholders, vendors and employees as the face of Learning and Development
Marketing and Training Communication: prepare course announcements. Create calendar invites and add students to calendar entries
Monitor class enrollment: Ensure minimum number of participants have registered for the class. Determine if class cancellation is required due to low enrollment
Materials (for internal programs): send out pre-work instructions and/or materials to participants. Send a reminder to participants to print materials and bring to class. When appropriate, print training materials and ensure delivery to the class
Vendor support (when applicable): Communicate with vendors to ensure successful delivery. May include training venue and location details, flight and accommodation arrangements. Arrange vendors’ building/security access
Training attendance: Ensure attendance is captured for all classes and updated accordingly
Manage the Learning Management System: Update and maintain records, generate reports, address user-related enquiries on the system
Expense management:Manage, track and process training-related invoices, contracts and agreements. Record program expenses via tracking system and reconcile against the budget
Participate in regional and global projects as necessary, assist in regional onboarding and new hire orientation
Demonstrated success with managing complex logistics for multiple programs/events
Strong work ethic – reliable, productive, cooperative, self-disciplined, trustworthy, accountable. Recognizes when it’s appropriate to deliver more than expected. Embodies principles that guide work behavior leading to consistently producing high-quality and accurate work
Learning management system experience preferred

132

Internships Human Resources Learning Resume Examples & Samples

Development of training materials (identification of needs, evaluation and execution)
Support for Learning Campus Focus Workshops
Supporting the development of individual points in the Learning Portal
Preparation of communication tools for HRM
Promotion of Learning Campus products & services projects
Creation of a proposal for the Learning Campus for training for future interns
Improving the Fit to Lead organization and communication processes
Organization of an orientation day for future talents

133

Institute for Learning Resume Examples & Samples

Collaborate internally with LOB, HRBP, other IFL colleagues and externally with suppliers to design relevant, business initiative supporting programs, to be delivered through various channels
Act as learning subject matter expert within the segment/role initatives and opportunities
Retail Banking or FI contact centre experience an asset
People Management experience an asset

134

Learning Business Analyst Resume Examples & Samples

Ability to work multiple shifts to provide global support on a dynamic schedule
In depth knowledge of ‘complicated’ applications/tools and basic knowledge and understanding for 'non-complicated’ applications/tools
Takes on special/adhoc projects with little or no notice
Reviews data, problems, and workload for feedback to application owners and creation of FAQs into our knowledge database website
Actively participates with Application Owners, Project Managers, Level 3 Support, Development Support, and High Priority Customers
Resolve escalated issues for assigned areas of expertise
Provide back up support for other team members when required
Provide training, direction and guidance to newer and less experienced members of the team
Provide weekly report of hours spent in support of each assigned project/program
Effectively and efficiently interface with all support personnel to complete assigned tasks/duties
Interface effectively with IBM management, project managers, developers, Level 3, and architects
Accept ownership of assigned duties, tasks and special projects
Manage knowledge database to ensure current processes and documentation are maintained
Provide reporting and administration support for our Problem Management Tracking
Requires and effectively utilizes professional remote technical support for Learning applications/tools and knowledge in order to assist end users
Consistently demonstrates professional/technical support skills, and uses these skills to perform and apply new professional/technical support procedures
Proven 'Business English' communication skills (other languages are a plus but not required)
Detail oriented under high pressure situations
Sense of urgency and proven time management skills
Proven customer relationship and teaming skills
Working knowledge of Lotus Notes and spreadsheets (Excel or Lotus Symphony)
Working knowledge of SABA LMS will be preferred
Must be able to effectively work in a non-scripted support environment. 75% within documented process and 25% outside of normal process
Technical communications and troubleshooting skills
Proven diagnostic and analytical skills
Must be pro-active in problem resolution approach
Working knowledge of Web Application Server technology
Knowledge of browser configuration and internet connectivity issues
Provide data reporting and analysis as required
At least 3 years experience in Good excel and MS Office skills
At least 3 years experience in Good Analytical ability
At least 3 years experience in Cognos knowledge and awareness, Macros and coding on Visual Basic

135

Global Head, Sales Learning & Enablement Resume Examples & Samples

Lead and manage a global team that is focused on sales enablement program management, development and operations, and delivery of programs in NA, EMEA, LATAM and APAC
Partner with sales leadership and sales managers to define training needs and priorities, including onboarding, product/solutions training, and role-level learning paths to support the deliver of media and marketing solutions to clients and agency partners
Build key partnerships and alignment with cross-functional leaders and teams, including marketing, L&D, sales, product marketing, HR, sales planning and operations, and other key internal teams
Define and manage sales training contractors and vendor partners, as well as all aspects of sales training budget and planning
Coach and develop the sales enablement team, including the individual contributors and managers located across NA, EMEA, LATAM and APAC
Partner with other internal- and external-facing training teams, and IT/BI, to drive continuous innovation in learning platforms, and overall excellence across Facebook’s learning systems, operations and processes

136

Citi Learning Resume Examples & Samples

Create measurement strategy for client solutions to include the overall assessment approach as well as the design and development of data collection tools and methods to measure the impact of training
Create project plans, timelines and documentation
Work extensively with subject matter experts, project teams of varying sizes, and business stakeholders at multiple levels
Bachelor’s degree in Instructional Design or related field is preferred
Experience in the Banking or Financial Services industry designing and development training for Financial Services representative is preferred

137

Manager, Technology Learning Programs Resume Examples & Samples

Partner with technology leaders to ensure alignment with key priorities and roadmaps
Build and manage relationships with key stakeholders and subject matter experts to understand their goals and needs, gain buy in to proposed initiatives and drive initiative success
Work with the technical population to develop empathy and deliver awesome learning experiences that deliver business results
Provide technology training to support Visa's onboarding program for college hires as well as lateral hires
Consider delivery and implementation approaches for a global, distributed workforce
Identify and manage key relationships with external training delivery partners
Evaluate success of programs using Kirkpatrick's level 1-4 metrics
Conduct ongoing benchmarking against external best practices to ensure programs are innovative and effective
5-8 years of experience with delivering technical learning and development in the high tech industry
Master's Degree in related field (Instructional Design, Instructional Technology, etc.) preferred
Technical background preferred
Strong aptitude for highly technical subject matter such as Big Data, networking , security; quick learner
Experience working with highly technical learners and subject matter experts such as software developers, infrastructure operations and architects
Highly skilled in building external partner relationships and vendor management
Thrive in a fast-paced, dynamic and changing technologically oriented environment
Comfortable with ambiguity and rapidly changing technology landscapes and product road maps
Proven ability to deliver large-scale, global training programs using ILT, virtual ILT, e-learning applications, social media platforms, mobile technology and video
Demonstrated ability to effectively collaborate and consult with senior leaders, business partners, internal customers, and colleagues to drive business results
Exceptional project management and organizational skills with demonstrated ability to lead multiple cross-functional projects simultaneously
Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization
Demonstrated ability to drive innovation and change to improve efficiency and the effectiveness of learning solutions

138

Regional Head of Learning Resume Examples & Samples

A Bachelor degree in a Human Resources or related fields is required. A Masters of Business degree is preferred
Knowledge and understanding of market trends and Best in Class practices
Substantial business acumen
Experience in working in virtual global teams
Ability to deliver in a matrix organization
Ability to identify new ways for HR to support the business strategy
Ability to engage, inspire, and influence people
Strong interpersonal, presentation and communication skills

139

Coordinator of Learning Services Intern Resume Examples & Samples

Coordinate daily changes to the tutor schedule and effectively communicate to all parties in a timely fashion
Maintain communication with mentor tutors and subject tutors through email and face-to-face meetings
Provide assistance to designated student-athletes regarding specific coursework
Assist to create and maintain a thorough and informative tutor training and orientation curriculum to be presented prior to the start of each semester
Develop and implement programmatic and training initiatives for the tutorial program
Assist, support and maintain a study environment conducive to learning
Address student-athletes creating disturbances or behavior issues
Identify and locate proper IT professional who can help with printer, computer, or network issues

140

Regional Head of Learning Region Middle East & North East Africa Resume Examples & Samples

Responsible for end to end Learning & Development within Region RMEA for all roles in this major go to market region
Define and implement regional learning & competence development strategies, to support the group strategy and local business priorities. Smooth execution of learning requirements for the organization
Ensure that learning operations activities are executed efficiently and that learning expenditures are optimized, including tight management and control of suppliers and employee spend
As part of the global Learning & Development leadership team as well as the RMEA HR team, contribute to, adopt and drive global strategy, processes & frameworks working with Group Function L&D, shared service centres and the extended L&D network and stakeholders
Drive Ericsson Technical Certification Program within the Region
IT, IT Services and/or Telecom industry highly preferred
Managed Learning & Development for customer facing job roles and competence development for large organizations, especially with employees in multiple locations
Successful history of direct and indirect matrix management and collaboration with key stakeholders
Good leadership, interpersonal and communication skills

141

Learning Resume Examples & Samples

Bachelor’s degree required
5+ years of relevant experience
3+ years in a Human Resources Management or related Management experience role with a track record of innovating and leading strategic HR initiatives across a global platform
5+ years’ experience in managing the implementation of global projects
Very strong strategic thinker, who is action oriented
Ability to influence at senior levels and effect change in a large, diverse, multicultural organization
Strong risk and issue management skills
Excellent communication skills both written and verbal
Highly motivated, organized and methodical
Logical, analytic and rationale
Demonstrated team player - Ability to work closely with HR partners and systems teams. - Highly collaborative and able to thrive in a fast-paced environment
Highly skilled in presenting to large audiences with the ability to inspire and motivate
Ability to execute on multiple strategic initiatives simultaneously
Communicates consistently a forward-looking vision about how business will evolve
Builds relationships proactively with key stakeholders from multiple work areas
Works through influence to build consensus among various stakeholders with differing perspectives

142

GBS Learning & Knowledge Business Segment Leader Resume Examples & Samples

Serve as the primary Learning & Knowledge (L&K) interface to the business for this segment (s). Own and manage the relationship with the assigned business leadership for the segments(s)
Provide Thought Leadership and vision for the L&K global and local teams working against common business goals
Work with other L&K teams to deliver against business needs
Scope will include
Manage relationship with business leaders at the global and geo/IOT levels
Understand business landscape
Participate as a member of the business segment’s leadership team
Collect stakeholder requirements for L&K services
Define overall L&K strategy for business segment based on skill/knowledge gaps identified by the business and curriculum gaps identified by the leaning consultant
Work with assigned business segment leaders to develop annual and quarterly global L&K plans
Provide thought leadership to global and IOT/GIC/SIH teams
Define and design L&K solutions against strategy working in conjunction with appropriate L&K functional teams
Obtain global and geo/IOT business leadership signoff on all plans and deliverables
Facilitate prioritization process of resources and funding
Manage L&K yearly and quarterly budget for segment
Work collaboratively with functional teams, leveraging key functional solutions, but also providing insight and requirements for ongoing enhancements

143

Learning Program Development Associate Resume Examples & Samples

Assisting in the design and development of curriculum and materials to educate client family members ranging in age and experience on a variety of topics, including but not limited to: managing personal finances, investing, asset protection, philanthropy, and personal & professional development
Supporting GenSpring’s advisory team members serving their client families by developing content and assisting in the creation of family meeting materials
Conducting research and sourcing available resources on topics of interest for client families and advisors
Collaborating with internal subject matter experts to translate their expertise into broadly deliverable content that is engaging and easy to understand
Keeping current in educational training trends, methods and approaches to implement new ideas and programs
Assisting in the development, planning and delivery of national family learning programs
Providing administrative support including but not limited to
Experience with curriculum design, higher education, and/or instructional design
Instructional experience
Deep interest in the area of family dynamics and family wealth
Some business knowledge and understanding of business principles, including financial and accounting knowledge
Interest and experience with editing written material
Extensive experience with Microsoft Office Suite required
Strong analytical, cognitive, and problem solving skills and the ability to make independent decisions
Proven ability to develop interactive educational programs
Highly creative and passionate around research, improving process design, and building/supporting GenSpring’s offerings
Ability to initiate, design and lead development projects
Collaborate with subject matter experts to translate their expertise into content that is easy to understand
Manage multiple projects, juggle multiple changing priorities and meet tight deadlines
Work both in teams and independently
Build strong partnerships with Advisors / Clients / Consultants / Vendors
Demonstrate a high attention to detail
Ability to be empathetic and gain trust
Minimal travel required
Advanced degree in Education or Instructional Design is preferred
5+ years working in Wealth Management, Family Business Consulting, Education, Behavioral Science, and/or Marketing in process development, training, curriculum development

144

Learning & Organizational Development Specialist Resume Examples & Samples

5 years of experience in Training (classroom/eLearning) coordination
Experience in managing Learning Management Systems a plus
Experience managing large-scale change projects
Survey design and delivery
Design and delivery of course materials and marketing assets
Analyzing and summarizing data for key stakeholders
Developing and maintaining internal/external relationships

145

Citi Learning Resume Examples & Samples

High level of proficiency with MS Office
Strong technical writing skills
Experience with technical communication or related field preferred
Experience with Knowledge Management systems and HTML web-based Knowledge Management systems
Working knowledge of topic based authoring
Experience writing with global language standards
Experience using templates
Advanced organization and prioritization skills
Strong critical thinking and innovation problem-solving skills
Skills in information gathering (interviewing SMEs, focus groups, research, etc.)
Strong follow through
Able to communicate and work with various levels of organization
Advanced influencing and negotiation skills
Demonstrated experience in fast-paced operational environment
Project management experience preferred

146

Learning Operations Specialist Resume Examples & Samples

Bachelor’s degree strongly preferred or the equivalent combination of education, professional certifications, and work experience
3+ years of experience in business support or other relevant work experience
Demonstrated ability to maintain quality while handling competing priorities and tight deadlines
Highly Advanced PC skills required. Must be fluent in MS Office, Word, Outlook, PowerPoint, and Excel (well versed in Pivot Tables, V/H Lookup, etc.)
Previous expereince working for TIAA-CREF strongly preferred
Ability to quickly adapt to and master internal systems critical to day to day administration is critical to success
Ability to analyze and solve problems and apply operational/procedural decisions and judgments
Trace commitments, assessing priorities and ensure timely completion of commitments/deliverables
Ability to gather data, information, and prepare reports independently and in a timely and/or urgent manner as needed
Demonstrated ability to multi-task and prioritize and escalate issues to the proper person when necessary
Experience working with Learning Management Systems
Demonstrated ability to handle high volumes of work and ability to change focus and direction along with changing priorities
Demonstrated expertise in all facets of operational administration
Excellent interpersonal and verbal & written communication skills, including ability to create, compose, and edit written materials
Proactive calendar management and conflict resolution skills

147

Citi Learning Resume Examples & Samples

Bachelor degree or equivalent experience
Previous training experience preferred
Flexible with schedule (days/nights/ability to travel up to 25%)
Strong leadership, collaboration and interpersonal and communication skills
Problem solving skills
Experience with Microsoft Office applications and virtual learning technology
Skilled in performance support methodologies
Excellent one-on-one, group presentation and facilitation skills
Professional demeanor, detail oriented, and able to interact in various business situations
Able to organize and prioritize workload

148

Learning Management System Analyst Resume Examples & Samples

Keeping, updating and providing input to the training management system based on standard procedures and service levels
Managing multiple training processes parallelly
Supporting and liaising with stakeholders in the EMEA region and globally

149

Senior Consultant, Learning & Engagement Resume Examples & Samples

Communication skills: responsible for writing and preparing communications for senior leaders
Relationship management: partner closely with corporate communications, Brand, HR,IT business partners and other SMEs to ensure flawless execution of programs
People leadership: provide coaching, leadership, guidance, support and development to 2 direct reports
3-5 years experience with project delivery
Strong business focus
Self-motivated and strong leadership abilities
Strong Budget / Cost Management Skills
Capable of working under pressure as well as being able to manage many activities simultaneously
Efficient in decision making
Flexible person
Proven people leadership, coaching skills
High degree of proficiency in all MS Office programs (Excel and PowerPoint)
Relentless drive to support HR business partners with initiatives
Confidence to lead conversations and presentations with all levels within Bell
Driven to achieve simplicity
Organizational & Planning skills

150

Early Learning / Signature Program Director Resume Examples & Samples

Bachelor's Degree in Child Care or Social Services
Must have a minimum of three years management experience
CPR, AED, First Aid and O2 certification or acquire within 60 days of hire
High levels of alertness, concentration and initiative
Analytical with strong attention to detail and accuracy
Able to stand, walk or sit for prolonged periods; occasionally stoop/bend
Must be able to lift up to 50 pounds
Ability to communicate effectively; both oral and written
Ability to effectively supervise and motivate staff and volunteers
Ability to secure resources and support
Ability to interpret, implement, and enforce all child care regulations
PROGRAM OPERATIONS

151

Head Learning Operations Global Shared Service Centre Resume Examples & Samples

13-16 Years Strong Learning Operations Experience from Global Organization
Excellent Analytical skills, highly structured, attention to details
Strong communication & relationship building skills & Global Stake holder Management
Methodical, rigorous and meticulous and having highly developed sense of quality
Global Program Management and Delivery Management
Able to drive and deliver according to key deadlines of Projects
Leader of leaders managing team size of 15+ members at leader level
Effective People Management & developing and maintaining a learning-conducive environment within the department
Monitoring and improving staff performance through regular one-to-one and department’s meetings, periodic reviews and appraisals and the development and enforcement of staff learning/development plans
Leading, facilitating and encouraging team work and departmental communication
Developing second line leadership
Ability to manage & deliver with remote team and managing transactional learning operations teams
Strong experience and expertise of systems like LMS and third party applications integration and implementation
Assertive, able to drive & push stakeholders to achieve goals & timelines, reject or question requests based on criteria and own judgment
LI-RK1

152

Learning Impact & Analytics Manager Resume Examples & Samples

Facilitate regular touch points with LEAP Development Lead Team and regional colleagues to identify key program metrics indicating the programs’ impact (L1 evaluation forms through ROI)
Work with Design and Development to implement design standards for measuring and reporting on the impact of learning experiences and to adopt common assessment and evaluation processes
Identify trends, themes and correlations in training data, summarize impact and recommend adjustments
Understand the different needs of various stakeholders and cater analysis and presentation of data accordingly
Perform ad hoc reporting for LEAP Development initiatives as needed
As part of the LEAP Development Learning Advisory Team, complete projects, assignments and tasks as determined by the Head of Learning Advisory
Bachelor’s Degree. Masters or PhD, preferred
7-10 years professional work experience
Knowledge of and experience using predictive analytics software (e.g., SPSS)
Advanced experience with Microsoft Office products

153

Manager, Summer Learning Programs Resume Examples & Samples

Bachelor’s degree related to youth development or education with a minimum of four years of relevant experience working with children in an educational setting
At least two years in an administrative supervisory capacity with demonstrated decision making ability
Oral, auditory and written communication skills appropriate for interacting with both children and adults
Capable of directing the daily administrative, program related, and supervisory responsibilities
Proven experience in developing systems for effective program evaluation and analysis of student data are essential
Administers operation of the overall program, ensuring compliance with the prescribed fidelity and quality markers
Hires or Designates, trains, supervises, and coaches teachers, staff, interns, and volunteers
In partnership with the school age department and Evanston/Skokie District 65, promotes program, student, and teacher recruitment to ensure targeted population and optimal enrollment
Maintains on-going communication and collaboration with supervisor, appropriate Y staff, school administration, and community partners to successfully implement the program
Provides education and support to program Site Coordinators, Educators, and Staff
Works with community partners and vendors, prepares material orders and deliveries to support program schedule, snacks, and meals
Evaluates program quality and fidelity via weekly observations and checklists, implementing necessary steps to remedy weaknesses according to YMCA measurement and evaluation guidelines
Ensures timely reporting of measurement and evaluation requirements
Assists in developing and monitoring the program’s budget and ordering supplies
Plans and conducts orientations and workshops to engage parents/caregivers
Provides ongoing communication with the parents/caregivers
Attends required trainings and participates in support calls as needed
Collects and shares “Bright Spots” – stories of impact from your program
Develops relationships with school and community stakeholders to communicate the goals of SLLP programs and ongoing updates regarding student progress and program needs
Upholds and exemplifies the YMCA’s Core Values and principles of Character Development
Demonstrates a working knowledge of YMCA mission, purpose and goals, childcare policies and YMCA standards; ensures the program meets the highest standards of excellence
Interacts with youth and adults as a positive role model with strong leadership, conflict resolution and diplomacy skills

154

Learning Management System Owner Resume Examples & Samples

Enterprise system administrator experience with an enterprise Learning Management System
A robust understanding of learning specifications such as SCORM or xAPI
Understanding of performance and talent management practices across the associate lifecycle
Strong oral, written and presentation skills
Ability to influence and coach without hierarchical responsibility
Ability to leverage technology and tools to communicate, track, document, and analyze the impact of learning and development
Ability to engage and develop a team
Experience with a Software as a Service Learning Management System (eg: Cornerstone, etc)
Bachelor’s or Master’s Degree in Human Resources, Information Technology, Learning, Business or a related field
Experience leading an LMS implementation and migration
Proven HR technology system leadership experience

155

Learning Experience Design Consultant Resume Examples & Samples

Engage and appeal to them,
Emphasize ease of use and visual alignment
Achieve business objectives
Expert knowledge of one or more of the following authoring tools (Lectora, Captivate, Articulate Storyline, Camtasia, VideoScribe etc.), multimedia, video production and editing (Adobe Premiere, After Effects or similar)
Adobe Illustrator, Photoshop
Experience with designing virtual collaboration experiences (Live Meeting, Skype for business/MS Lync, WebEx, SharePoint)
Experience with online game prototyping/writing or mobile content creation is an asset
HTML, JAVA, SQL, XML

156

Learning Systems Support Analyst Resume Examples & Samples

Providing second level support for all UBS Learning/eLearning Technology related issues for Line Managers and Learners and on day-to-day training administration and delivery issues for Learning Coordinators
Uploading web based training sessions to the learning management system
Maintaining question banks for online/offline assessments
Managing support cases in the respective tracking tool
Ensuring adherence and delivery to all agreed SLAs
Documenting and maintaining solutions in a knowledge base
Supporting Learning/eLearning technology projects with system testing
Reviewing and approving system access requests

157

Learning Analytics & Evaluation Intern Resume Examples & Samples

Familiarity with conducting surveys
Prior internship in Research or related area
Creativity, passion and intellectual rigor
Currently be enrolled in an accredited college or university and taking at least one class -OR- be a recent graduate of an accredited college or university within the last six (6) months -OR- be currently participating in the Disney College program, Disney Culinary Program or Disney Professional Internship Program in order to qualify for this internship
Pursuing a degree in Human Resources, Organizational Development, Industrial Psychology, Organizational Psychology, Statistics, Business or a related major
Log into your dashboard at www.DisneyInterns.com

158

Learning Support Coordinator Join our High Performing Team Resume Examples & Samples

Instructor administration
Participate in pre-class instructor conference calls as requested by EYLT
Serve as a resource for the instructor, for troubleshooting and support, prior to and during class. Meet instructors at start of class, provide contact information, and check on class during breaks and lunches
Facilities and technology
Request and confirm facilities, and set up specifications and food and beverage to facilitate a smooth learning session
Obtain supplies, gifts, and giveaways for the class
Learner communications
Continuing Professional Education (CPE) processing
Confirm that supplies, gifts, and giveaways (to be distributed by the instructors) are on hand and properly secured
Deliver, unpack, and distribute class materials
Coordinate day-of-class requests (i.e., additional copies), adhering to cost guidelines of practice groups
Respond to instructor matters, such as delays and identification of no-shows
Provide printed copy and creation of QR Reader Codes of the sign-in sheets to the instructors at the beginning of the class. Collect sign-in sheet at the end of class, and verify instructor signature for CPE credit. Make a copy to be retained by you, and return original to ACS Learning Administrator for national classes
Determine appropriate handling of learning materials, such as participant binders, third-party vendor items, and leftover class handouts

159

Program Manager Enterprise Learning Senior Resume Examples & Samples

Project Management and Learning andDevelopment Certifications are a plus
Minimum 8 years client-facing project management experience
Experience in the training field is highly desirable
A documented career history of facilitating solutions for organizations is desirable
Excellent oral, and advanced written communication skills

160

Remote Learning Measurement Consultant Resume Examples & Samples

Contribute to Xerox Business Services’ Learning Measurement and Analytics practice
Contribute to delivery of Learning Measurement and Analytics services to Xerox Business Services clients
Develop innovative learning measurement and evaluation methodologies incorporating leading research and best practices into pragmatic business-oriented solutions
Identify and capture key business metrics across industries and functional areas for purposes of baseline measurement and benchmarking
Work with customers to measure and evaluate learning programs
Develop and maintain repository of learning measurement and evaluation data
Support sales and business development efforts through participation in preparation of proposals, and design of customer solutions
Train Xerox Business Services staff on execution of Xerox Business Services Learning Measurement and Analytics services
Write and present articles to position Xerox thought-leadership in the industry
Prepare quarterly reports for customers and internal staff
Deep understanding of Human Performance Technology
Solid understanding of general business principles and drivers
Knowledge of major learning evaluation methods and models
Experience in business measurement or statistical analysis, and quantitative analysis
Track record demonstrating ability to execute initiatives in a timely manner
Strong, interpersonal, communication, organizational, and presentation skills
Demonstrated thought leadership in learning and measurement services
Keen business acumen, including ability to identify and align strategic and operational business requirements with learning/development needs
Experience and comfort working autonomously in dynamic and fast growing, environments
High proficiency with Microsoft Excel
Master’s degree in Business, Statistics or related field highly desirable (e.g. Education, Industrial Psychology)
Experience with market leading business intelligence tools preferred
10 years in business management, learning management, and/or consulting preferred

161

Analyst, Learning & Organization Development Resume Examples & Samples

Support organization-wide learning through the learning management system, including course creation, registrations, waitlists, cancellations, employee transcripts, reporting, content management and related duties
Maintain learning and organization development web assets (WBLN) including updating content and converting LOD assets to digital initiatives (Yammer)
Assist in implementation, evaluation, reporting, and analysis of core LOD initiatives
Manage key learning processes such as tuition reimbursement, vendor management and processing and managing related costs
Assist in developing bundled learning assets to supplement instructor-led development. May include, job aids, checklists, resource guides etc
Resource Management of all learning and OD initiatives (including facilitators and event management)

162

Learning Academy Aide Resume Examples & Samples

Engage in warm, caring interactions and fun, imaginative play with children
Attend to children’s basic needs for feeding, diapering, potty training, eating, etc. as needed in a timely manner
Swim with children in the pool, if asked to do so
Previous experience working with children between the ages of 2-6 years
Current Infant/Child/Adult CPR & First Aid Certification required (From either Red Cross or American Heart Association)
TB test results (results can be from up to 12 months prior to hire date)
Washington State Department of Early Learning Background Clearance for Child Care Licensing
Must complete 30 hours STARS Training within the first year of employment

163

CAO Learning Office Resume Examples & Samples

LOB Client Management/engagement
Delivery of structured training and development opportunities
Management of GADP analyst data
Managing the supply and demand for analysts
Proactively managing the talent pipeline
Continuous program development
Query management:First line support for internal and external program queries
Data Management: driving development and ongoing support of tools, data and metrics / status reporting
Process management:Providing support for the for new Analyst placement and experienced Analyst rotation processes (including documentation and knowledge sharing)
Training: Organising annual training events including the program-wide Induction, Operations Analyst training, Professional Development training and Graduation events
Formal communications: preparing pre-start and new hire engagement communications and providing guidance throughout the program
Analyst Support: Establish ‘office hours’ to meet analysts and/or managers, document minutes from each Analyst meeting for tracking, escalating concerns to Program Manager and to HRBPs where necessary
Analyst Committee oversight: Ensuring Analyst Committees are adhering to program principles and budgets
Project coordination: Supporting program initiatives and activities, such as Induction
Financial tracking: Assisting with tracking costs against the GADP budget and the charging process to clients supported by HR Business Management & Finance teams, processing invoices and candidate expenses
Analyst T&E: Approving and tracking CDP related expenses
General administrative support: Business Management / Program Manager
Excellent organisation skills and attention to detail
Data management. Advanced Excel user including data manipulation, formulae and functions
Strong Powerpoint, Sharepoint and reporting skills
Ability to work closely with colleagues who aren’t based in the same location
Ability to deliver in a high demand, multi-tasking and dynamic environment
Ability to prioritise and manage workload independently
Change Management & Process Improvement
Strong relationship management skills including dealing with senior stakeholders
Good communication skills – written and verbal. A confident communicator is required
Ability to support colleagues and work across program’s as necessary
Presentation skills to large audiences of analysts
Previous experience of working in an Investment Banking or Graduate Program environment

164

Key Account Manager Talent & Learning Resume Examples & Samples

Overall responsibility for implementing effective and productive learning experiences
Directs the research, development, implementation and maintenance of learning and development programs for ING
Strategic planning and the management of developing, implementing and maintaining appropriate learning and development experiences for the enterprise
Provides direction to group on effective learning, development and performance initiatives
Provides consulting and strategic business direction within and outside ING regarding learning and development programs
Maintains communication with internal customers to ensure effectiveness of training
Ensures learning program(s) meet company and stakeholder objectives
Directs initiatives and programs to assist with organizational change management
Manages department and is responsible for hiring, staffing and maintaining a diverse and effective workforce

165

Institute for Learning Resume Examples & Samples

Directly accountable for the productivity and efficiency of the IFL, its physical locations, processes and operating model
Direct the ongoing activities required to schedule and deliver effective training and development programs at all North American training campus’ that support the achievement of corporate goals and objectives
Accountable for operating portfolio (learning, external business, internal meetings) including enterprise learning forecasting, business mix analysis, profitability analysis and operating model efficiency
Lead team in supporting the seamless implementation of new learning programs
Lead and coach the team on program management processes, methodologies and best practices
Responsible for building effective relationships with IFL business partners, ensuring their confidence that the business needs/objectives are being met/exceeded
Provide advice/input to support IFL faculties in achieving their delivery objectives – recommend implementation of the highest value solutions for the lowest cost
Ongoing operational framework analysis including delivery organization structure and end to end learning execution process reengineering to optimize IFL productivity
Responsible for managing within the operating budget for the learning operations department
Ensure that execution occurs in compliance with organizational policies, procedures and standards

166

Learning Technologist Resume Examples & Samples

Experience in developing digital content is key
CIPD Qualified is desirable
Proven experience of managing a Learning Management System
Being able to multi task and work to deadlines

167

Learning Experience Manager Resume Examples & Samples

Develop the strategy, process and publication of content for eCourses in the areas of design, mechanical engineering and manufacturing
Design, develop and deliver project based learning content that features design collaboration, design thinking and deep use of Autodesk’s CAD/CAM/CAE/PLM portfolio with main focus on Autodesk Fusion 360
Ensure all learning content meets academic standards or best practices in the core disciplines of mechanical engineering, industrial design, manufacturing, engineering, sustainable design and CNC machining programs
Develop and maintain a learning content plan and schedule utilizing standard PM software. Assist team members in planning, estimating, and controlling tasks. Perform critical path analysis and develop action plans to mitigate risk
Deliver a variety of presentations to internal and external stakeholders
Monitor learning content program to ensure completion within defined schedule, budget, and quality parameters. Prepare and distribute various reports and updates on the status of the program to various audiences, including executive management, functional management
Develop strong customer and stakeholder relationships and maintain effective communication channels. Consult with field teams on development and execution of complex program/project plans
Ensure learning content is suitable for international audience, localization and countrification ready
5+ years of business experience (previous experience in Education industry is preferred)
5+ years of experience working with learning content/curriculum, or relevant subject teaching.Demonstrated technical knowledge of Autodesk Product Design and Manufacturing software
Knowledge of pedagogy and workflow for Product Design and Manufacturing
Ability to analyze, collect multiple alternatives from stakeholders, and employ superb critical thinking in arriving at decisions
Demonstrated leadership, and ability to influence at all levels of the organization, gaining acceptance of ideas from senior executives
Outstanding communication skills: verbal, written, interpersonal, and presentation
Ability to set realistic expectations and deliver results
Highly motivated, energetic, self-starter with a “can-do” attitude
Ability to work in a fast-paced environment and manage through ambiguity and complexity
Ability to work globally, understand cultural and learning differences
Demonstrated project and program management skills
Experience with MOOCs

168

Institute for Learning Resume Examples & Samples

Highly proficient Project Management skills, manage multiple projects & initiatives and maintain a positive organizational culture
Excellent communication skills and proven ability to influence senior leadership
Entrepreneurial self-starter, results oriented with excellent planning/prioritization skills
Demonstrated ability to resolve complex issues and recommend/implement solutions to Senior Leaders
Strategic planning & mindset, strong critical thinker and ability to make linkages across business groups/projects
5 years or more experience in Adult Learning and/or experience in managing Risk, Regulatory & Compliance, or Technology projects
Provide managerial / project direction for business unit and build synergies among team members; provide coaching & feedback
Wealth & BMO Capital Markets experience an asset

169

Learning Officer, OK&L Resume Examples & Samples

To take a dynamic role in the Learning team, fostering a culture that places our audience at the centre of our activity
To assist in the development, planning, production, and promote on-going usage of all relevant learning content
To ensure that every production team has access to the appropriate educational advice, support and consultants for their project, and to actively nurture these relationships in order to maintain good working links in the wider sector
To provide curricular insight support for the evolving design of Bitesize
To maintain and grow the relevance of @BBCScotLearn
To maintain up-to-date knowledge about developments in curricula, qualifications and technology across the education and informal learning sectors in Scotland and the rest of the UK
To manage key partnerships with educational agencies and stakeholders
To keep abreast of developments in online learning resources and their use by our audience groups
To always look for new opportunities to connect with our audiences
To be agile in accepting feedback from the audience and factoring it in to future development, and responsive to changes in the needs of production teams across our output
To understand BBC editorial guidelines, departmental and divisional objectives
Experience in and deep knowledge of Scottish Learning sectors and/or and the Scottish curriculum are essential
Understanding of wider learning-related issues and developments across Scotland and the UK
Demonstrable passion for learning, innovation and ideas with educative outcomes at their core
Experience of working in multi-disciplinary teams is essential
Willingness to engage with the needs of the Gaelic education community is vital as there are BBC Alba Learning projects that will also need advice and support
Highly effective time management and organisational skills
Experience of establishing relationships with audience groups and external stakeholders
Excellent communication and interpersonal skills – public speaking experience would be desirable
An understanding of BBC editorial guidelines and other compliance policies

170

VP Learning Operations Manager Resume Examples & Samples

This role operates in an ever changing, high pressured and demanding environment, with increasing expectations from customers, leaders and stakeholders in delivering the highest quality training and development opportunities
The role has the ability to act proactively by utilizing knowledge and information to solve issues and create effective solutions in an efficient and timely manner. Significant matters are escalated to management
Minimum of five years proven and progressive financial services operations, compliance and/or legal management experience or equivalent
Strong managerial, decision making, communications, analytical, organizational, project management and planning skills
Strong knowledge of assigned businesses, products, operations, systems and organization and full understanding of all significant regulatory compliance requirements applicable to the business
Proficiency with personal computers and pertinent mainframe systems and software packages

171

Learning Coordination Analyst Resume Examples & Samples

Prior experience with Adobe Connect and virtual facilitation a plus
Proficiency with Microsoft Office (Excel including pivot tables, Word, PowerPoint)
Successfully work in a fast-paced agile environment
Attention to detail, highly organized and follow through a must
Strong customer service skills, ability to work well with external and internal groups
Deep knowledge of adult learning principles and the environmental factors that support learning in an in-person or virtual classroom setting
Demonstrated experience implementing learning programs, preferably in a corporate university campus; ability to manage multiple learning events simultaneously
Ability to creatively arrange and regularly enhance learning experiences; strong attention to the details
Ability to integrate and analyze employee and learning-related data and make recommendations to improve efficiency and effectiveness
Ability to communicate clearly and professionally in verbal and written form, across all levels of an organization
Welcoming, responsive, customer-focused attitude
Experience with Learning Management System (LMS) administration

172

Learning Operations Analyst Resume Examples & Samples

Work with the Learning Operational manager (Reporting and Analytics) to understand functional requirements and develop reports and dashboards to meet those requirements
Work with key programmes; global Academy Heads, Solution Centres and regional learning teams in relation to all aspects of reporting and management information delivery outside of self service reporting
Contribute to driving efficiencies through adopting innovative continuous improvement methodology and driving the Learning operating model
Provide/monitor related MI as required
To be the 'go to person' for producing reports
Global Invoice management (service provider)
Strong understanding of HR/Learning
Understanding of reporting and analytics - Success Factors/QuestionMark/BIRT custom reports
Self starter, willing to take accountability and the ability to get up to speed and operate in a complex working environment
Experienced in delivering effective solutions to changing business needs
Proactive and able to demonstrate initiative and an appetite for continuous improvement
Ability to re-prioritise in very short timescales
Discretion and integrity
Flexibility and resilience
Take ownership and responsibility to produce reports to high professional standards
Strong interpersonal skills, professional and ability to work in a complex, globally matrixed organisation

173

Senior Web Developer, E-learning Resume Examples & Samples

4+ years of relevant web development experience
Advanced programming in HTML5, Javascript, and CSS
Experience deploying SCORM-conformant
Past experience using an e-Learning development tool, such as: Adobe Captivate, Articulate Storyline, Lectora Inspire, etc
Demonstrated rapid application development experience working in an integrated project team
Advanced expertise in developing non-linear solution sequences for solution delivery
Demonstrates an understanding of and an ability to follow coding standards
Proactively seeks out new innovations and continuous learning
Strong PC skills including thorough knowledge of Microsoft Office suite
Ability to make timely and sound decisions
Ability to work independently and in a team-based environment
Ability to work efficiently in a fast paced, highly dynamic environment
Ability to work under pressure and in high stress situations
Excellent organizational and time management skills

174

Institute for Learning Resume Examples & Samples

Subject matter expert for design and delivery of adult education and learning solutions for AML employees and all BMO FG employees around AML awareness and education
Assess and identify critical areas of performance weakness in key AML roles and design specific consulting strategies to build solutions to address client needs
Provide value added professional advice to Sr. HR Business Partners to enhance business results and employee effectiveness through various learning delivery mediums
Build role based curriculums from Design, Development and through to Delivery phases
Make, present and defend, well thought out and imaginative recommendations with the Senior Manager, in regards to best practices and future directions
Formulate and recommend appropriate instructional design processes and selects service providers, both internal and external, to ensure alignment to overall strategies
Personally deliver / facilitate key learning programs as required
Maintain assessment processes to evaluate program outcomes and results, relating to program performance and return on learning investment
Develop effective project plans to facilitate the delivery of learning programs and curriculum to close identified gaps
Provide day to day management of assigned projects to ensure objectives are met within the negotiated timeframe, resourcing allocated and authorities provided
Compile data and analyze employee development requirements
Collaborate internally with LOB, HRBP, IFL and externally with suppliers to design relevant, business initiatives and supporting programs, to be delivered through various channels
Collaborate with peers to investigate, recommend and / or implement changes to the learning process models, strategies and business process based upon direct contact with employee client groups
Governs the research, design, development, implementation, analyses, and measurement of enterprise AML learning initiatives
At least 2 to 3 years’ experience in Adult Learning
Possesses intermediate knowledge and or experience in AML, Risk and or Compliance
Communication background – consultant or advisory experience is an asset
Solid presentation, written and verbal communication skills which bring clarity and precision at various levels
Provide ongoing guidance and support to AML team members
Highly developed and proven consulting, project management and strategic thinking capability
Excellent knowledge of MS Office including Word, Excel and PowerPoint

175

Consumer Learning & Insights Manager Resume Examples & Samples

Bachelors degree or equivalent combination of education and experience
Expertise in consumer research, voice of customer, and/or net promoter programs
Experience in consumer-learning techniques such as one-on-one interviews, focus groups, and surveys
Proficiency using Excel and PowerPoint
Excellent judgment, critical thinking, and demonstrated problem solving skills
Ability to exercise discretion and judgment with minimal supervision
Able to organize and prioritize daily workload; strong time management skills
Excellent grammar, spelling and proofreading skills with high attention to detail

176

Senior Learning Practitioner Resume Examples & Samples

Responsible for new multi-year services contract signings
Provide subject matter support and expertise in the area of learning processes, strategy, technology and outsourcing
Identify opportunities for incremental and new learning services business
Build network of relationships at the C level for purposes of pipeline development
Manage and drive Request For Information (RFI)/Request For Proposal (RFP) process to closure, including contract negotiation and signing
Manage, maintain and grow relationships with senior client staff
Engage the global offering leads to refine go-to-market services and solutions
Design and initiate enhancements to the sales and marketing operation
Establish goals, analyze market drivers and trends, and provide reports, including forecast, and client pricing, etc
At least 5 years experience in sales within the Human Capital Management space
At least 5 years experience in end-to-end learning insight
At least 5 years experience in learning strategy, account planning, and relationship strategy
At least 1 year experience in building and leading communities of practitioners, including mentoring the team and providing coaching, career development and corrective actions
At least 8 years experience in outsourcing sales experience within the HR Outsourcing or Business Process Outsourcing industry
At least 8 years experience in end-to-end learning outsourcing insight
At least 8 years experience in learning strategy, account planning, and relationship strategy
At least 3 years experience in building and leading communities of practitioners, including mentoring the team and providing coaching, career development and corrective actions

177

Web Automation Specialist E-learning Resume Examples & Samples

3+ years' experience in QA building Web automation frameworks using tools like Appium, Selenium Webdriver or similar
Strong coding knowledge in languages like Java, C#, Ruby etc
Experience / interest in testing at both application level and Code level
Familiar with Agile Development methodologies: Agile, TDD, BDD
Good skills working with databases
Knowledge of web technologies, mobile and HTTP

178

Course Technologist Relias Learning Gmbh Resume Examples & Samples

Design and develop online courses in line with good design principles and e-learning best practices
Select and edit appropriate photographs, graphics, video, or sound
Work in a high volume environment, building 3-5 per courses per month
Deliver content in SCORM format
Work with authoring tools including Storyline and Adobe suite
Work in cross-functional, international teams to complete projects in a timely manner

179

E Learning Production Manager Resume Examples & Samples

Poject management skills
Experience in digital and print production, including comprehensive knowledge of the ElHi market requirements of publishing process
Sound judgment about escalation of problems
Familiarity with working in an agile development methodology preferred

180

Learning & Developement Operations Specialist Resume Examples & Samples

Unique growth opportunity in L&D processes in a corporate matrix environment in one of the most recognizable global brands
A unique chance to be a part of a truly international organization across Europe, Eurasia and Africa
Participation in projects with strategic importance for our Global Business Services organization (e.g. Operational Excellence)
A chance to perform tasks independently, lead small HR related projects and present your own ideas
Employment contract for an indefinite period with an attractive compensation and benefits package

181

Learning Experience Designer Resume Examples & Samples

Instructional Designer – Review and prepare content, course materials, assessments, PoCs, and training to ensure ideal Instructional Alignment of resources as well as optimal integration of MHE content and technologies to improve student learning
Consultant – In partnership with MHHE sales team, participate in virtual and/or customer facing meetings involving executive level decision makers. analyzing and identifying user needs, proposing solutions, and logically organizing complex information in a higher education context
Learning Analyst – Interpret learning analytics and data to better inform processes around content, course, and program creation. Collaborate with MHE Learning Scientists to define best practices
Research- Bridge Theory and Practice through research, white papers, sharing information, best practices, and ideas with Internal (MHE) and external customers (Higher Education Institutions)
Track and report project status / budget to MHHE management
Encourage a more global design perspective by working across MHE teams to bring a level of shared instructional design to all relevant aspects of MHE that will support both quality and interoperability
Define strategies to develop and improve the act of instruction and student learning
Master’s degree in Instructional Design or Education; or work related experience
Mastery-level knowledge of pedagogical and ragogical learning principles and instructional design philosophies, strategies, and theories
Doctoral Degree

182

Regional Early Learning Sales Account Executive Resume Examples & Samples

Designs strategies that address customer needs and issues while meeting assigned quota; targets and prioritizes accounts and activities; analyzes competitors' activities and adjusts appropriately; utilizes area, national and Per Diem resources effectively
Strategically plans sales calls by outlined objectives and action steps
Reads the market, recognizes trends, and communicates that information to the Director of Sales for Early Learning; Demonstrates knowledge of account history, the processes and procedures specific to each district or early learning provider, and the key issues for each account
Provides timely and complete information needed for consultants and outside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly
Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time
This position requires a Bachelor's Degree in Education, Business, Marketing or Liberal Arts
2 years sales experience with a proven track record in meeting quota
Experience with Head Starts, childcare groups and early learning centers; evidence of existing relationships with early learning stakeholders
Must have an acceptable driving record

183

Institute for Learning Resume Examples & Samples

Strong ability to lead effective learning solutions across a complex organization
5 years or more experience in Adult Learning and/or management consulting
Demonstrated ability to resolve complex issues and recommend solutions to Senior Leaders, with strong Presentation and Analytical skills
Highly effective communicator with proven ability to influence key stakeholders
Highly proficient Project and Program Management skills, managing multiple projects & initiatives; able to identify and mitigate key risks and issues within timely manner and deliver on-budgetStrategic planning & systems-thinking mindset; able to make key linkages across business groups/initiatives/strategies
Entrepreneurial self-starter, results-oriented with excellent organizational and planning skills
Continuously live and demonstrate our Being BMO actions, and maintain a positive organizational culture
Knowledge of BMO organization and our strategic priorities an asset
Certifications such as Change Management, Project Management, Lean or Agile an asset
Background or knowledge in Enterprise Technology an asset

184

Consumer Learning Resume Examples & Samples

Establish and drive communication standards, guidelines and strategy for Consumer Learning
Take a proactive role in presenting a positive, integrated Consumer Learning image that supports near and long-term goals through clear, consistent, multi-channeled communication
Create and maintain Consumer Learning communications across multiple channels (email, social media, Collaborate, etc.) for both internal and business partner audiences
Drive results through independent action and solicit input from others as appropriate
Scan current Citi communication channels to develop and drive appropriate references to business issues, initiatives, and environmental impacts in communication
Establish and maintain effective working relationships with key internal and external partners to collect, analyze, interpret, organize, and present complex data in effective communication
Build, maintain, and drive client interaction with organization’s internal social media platform (The PLACE) by publishing and sharing pertinent and interesting news. This includes uncovering and writing interesting feature stories to highlight team accomplishments and build an engaged culture
Produce weekly e-newsletter, including the sourcing, creation, editing, and publishing of articles of interest
Lead the Employee Engagement team to drive improved Voice of the Employee and Net Promoter Scores year over year
Manage the Employee Engagement funding program, including tracking dollars spent, calculating allocations each quarter, serving as resource to answer questions about program, etc
Schedule, coordinate, and produce regular leadership meetings (Town Halls, People Manager meetings, etc.)
Serve as point of contact for rewards and recognition questions and programs, including annual Leaders in Excellence award nomination process and monthly recognition of Service Anniversaries
Bachelor’s degree or equivalent experience in communication, journalism, English, creative arts
5+ years’ experience in communicating with various leadership levels
Management of multiple technology projects simultaneously with a proven track record of delivery and implementing change
Experience working remotely or for a remote manager
Experience working in a medium to large-scale corporation

185

Learning Technologies Project Manager Resume Examples & Samples

Must possess a Bachelor’s degree
Must possess a minimum of 5 years of experience working on IT related projects
Must possess a minimum of 3 years of experience managing Blackboard related projects and/or other learning technology related projects
Must possess the ability to manage diverse project teams
Must possess expert knowledge of Blackboard from both and end user support standpoint as well as a project implementation and architecture standpoint
Demonstrated ability to help groups listen to each other and consider the impact of requests that they make
Demonstrated knowledge of project management methodologies
Ability to identify and communicate priorities
Must be comfortable and effective working in a highly collaborative and agile project team environment
Must be able to communicate effectively with university faculty, staff and students
Certification in IT project management preferred
Manages a variety of Blackboard and other learning technologies projects
Provides expert consulting on Blackboard to end users and to management and technical teams on best ways to leverage Blackboard capabilities to meet various USC needs
Evaluates news and emerging learning technologies and manages teams responsible for evaluating new tolls including learning management systems
Manages software imaging processes for USC computer labs and improves processes as possible
Provides specialized IT services in the management, coordination, scheduling and delivery of large and/or complex technology-based specialized IT project(s) driving projects through various stages of the project lifecycle including project initiation,planning, execution and closure
Creates and manages comprehensive, realistic project schedules and plans in order to measure, manage and report on the delivery of projects on time and within budget. Reviews and evaluates project progress and recommends specific actions
Defines and maintains project scope. Determines need to change project scope and schedules. Manages project scope to ensure that changes are formalized through a documented change control process
Demonstrates techniques, equipment or procedures to others. Maintains
5 years of experience managing Blackboard related projects
3 years of experience managing diverse project teams

186

Sales & Learning Solution Consultant Resume Examples & Samples

2-4 years knowledge and experience of consultative selling digital and online products and solutions
Enthusiasm for the digital learning and teaching environment
Understanding and experience working with Higher Education academic institutions
An excellent command of written and spoken English and Norwegian are essential
Must have initiative to work on own a lot of the time, and to be able to tackle cold calling, appointment making, and group decision making sales
60-80% Travel across the relevant territory will be required
Proven diplomacy, listening skills and persuasive skill set
Bachelor’s degree preferable, masters or further study/CPD desirable – the role requires intellectual horse – power
Demonstated competence using Microsoft Office (Excel, Word and Outlook) and Internet; competency using statistical software highly desirable

187

SVP Technology Manager for Learning Resume Examples & Samples

Assess, identify and implement innovative function-specific learning solutions. Use technology to drive completion of core curriculum within assigned groups
Builds client relationships within assigned groups and leverages relationships across Citi businesses
Full management responsibility of a team or multiple teams, including management of people, policy formulation and planning
Define, create and lead technology strategies and architecture to support Consumer Learning business initiatives
Lead the definition, creation, operations and optimization of technology standards for all disciplines within Consumer Learning
Ensure the correct technologies are set in alignment with Citi’s overall FinTech, Mobile and Agile strategies
Ensure that learning technologies align with the overall Consumer Learning instructional design strategy
Develop and implement a strategy for engagement of new technology platforms related to learning platforms, collaboration tools, digital needs and form strategic partnerships with Knowledge Management
Ability to manage cost savings and operational efficiency initiatives from a technology standpoint
Understand the current technology landscape and drive evolution for the group
Select learning technology methodologies that support business unit learning plans, build employee capability and achieve business impact
Ensure that technology investments are implemented and aligned with business plans
Contribute to strategic discussions; help translate business ideas into actionable technology strategies and plans. Ability to balance innovative thinking with pragmatism and execute the overall vision
May perform some project management activities in the development and implementation of system changes
Lead the evaluation and implementation of new technology, specific to Consumer Learning (Bluescape, Sunday Sky, Perfecto)
Successfully manage the vendor relationship for outsourced functions
Minimum of 10 years people and process management
Minimum of 5-8 years experience in a technical support, technical writing and digital platforms
Degree in adult education, instructional design, instructional technology or closely related field preferred
Experience in leading the development of taxonomies, decision trees, data indexing, search engines and integrating knowledge management functions within a large organization
Prior experience leading global system design and deployment
Ability to translate end user needs into technical requirements
Previous experience leveraging an Agile methodology for software development projects
Experience in process design and improvement
Ability to communicate effectively to both technical and non-technical audiences
Ability to work in a virtual team environment, across multiple time zones and countries

188

Business Learning Strategist Resume Examples & Samples

Ability to think strategically about learning and development as a business strategy; solve complex problems
Ability to clearly build and present strong recommendation with a business case to business leaders
Demonstrated ability to anticipate, identify and plan for obstacles or barriers to learning & development solutions
Ability to build solid working relationship at all levels and particularly with corporate leadership and peers
Excellent interpersonal skills; skilled at influencing and coaching business leaders on learning strategies
Accomplished at collaborating with internal business partners to develop and manage the execution of multiple complex learning projects
Ability to manage a budget across a client group
Demonstrated ability to serve as best practice quality expert within and outside of own discipline
Equal Opportunity Employer. SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws

189

Manager Instructional Design Learning & Performance Resume Examples & Samples

Direct experience managing and coaching a high performing learning team
Strong track record in consulting with business partners with the ability to distinguish between a performance, knowledge and learning need and solution
Demonstrated knowledge, understanding and experience in performance consulting practices and instructional design using ADDIE model
Experience with leading change management initiatives
Demonstrated experience independently designing and developing creative and engaging blended learning solutions (eLearning, ILT, VILT, social, mobile, interval) that meet learning and business needs from the analysis phase to implementation and sustainment for a variety of programs including onboarding, service, systems, products, sales, coaching and management programs
Experience providing customers with consultation on formal and informal learning delivery solutions
Experience designing, curating and delivering content using a knowledge management system
Experience using a social/collaborative platform (like Jive or Yammer) to deliver learning an asset
Strong knowledge of learning evaluation methodologies and measurement
Experience designing, producing, testing and launching digital (eLearning, podcasts, video, virtual training) content that conforms to bank technology, learning management system and accessibility standards
Comprehensive knowledge and demonstrated proficiency designing, storyboarding and developing eLearning using industry standard authoring tools, namely Captivate and Lectora, and ensuring eLearning is SCORM compliant
Experienced at managing and coordinating large and complex learning projects with vendors and multimedia developers
Strong planning, prioritization and time management skills
Ability to effectively communicate technical information clearly and simply to non-technical persons
Ability to act independently within defined objectives and direction
The incumbent must have a strong understanding of current learning and technology industry practices so as to be able to advise the business on current solutions and to support the design and development of those solutions
The incumbent must be resourceful, collaborative, a strong communicator and organized. They must demonstrate the ability to manage multiple projects at once, work effectively with internal stakeholders across business lines and manage external vendor relationships and project plans
The incumbent must be able to build multiple and highly productive working relationships and look for partnership opportunities where training can be leveraged across business lines within Customer Contact Centres
The incumbent supports the Customer Contact Centres in domestic and international locations
This is a complex role requiring proven skills in relationship management, strategic influencing, communication, problem-solving and relationship management
The CCC has 1500+ employees and operates as a 24/7 environment
Support the design, implementation and continuous improvement of learning and performance operational standards and processes

190

Web Designer, Learning Resume Examples & Samples

Create custom user interfaces and assets for learning and performance support solutions
3+ years of combined experience in technology, visual design, and product development
Experience working with common authoring tools, UI design, and usability and functionality testing methods

191

Design Manager of Learning & Innovation Resume Examples & Samples

Curate and create online learning paths for Visa employees
Seamlessly blend traditional and emergent instructional systems design (ADDIE) with design thinking and agile development approaches (SAM)
Conduct, document, and communicate thoughtful analyses of business needs
Continually research, identify, and apply emergent approaches for the design and delivery of meaningful, enlightening learning experiences
Function as a subject matter expert regarding the design and development of innovative learning experiences at an enterprise level
Partner with vendors to execute design strategy
Experience with the design and development of eLearning, ILT, mLearning , social learning, micro learning, and other innovative learning strategies
Demonstrated experience leveraging emerging technology to support learning
Graduate degree (Master’s or above) in Instructional Design, Education, Learning Sciences, Organizational Psychology, or a related field and 7 years of experience or commensurate education and experience
Ability to communicate technical and non-technical information effectively in person, virtually, via written and oral communications
Ability to create high impact instructional materials, technical and non-technical reports, presentations, and briefing papers
Experience curating content for learning

192

Consumer Learning Resume Examples & Samples

Bachelor degree or equivalent experience
Previous adult learning experience preferred
Flexible with schedule (days/nights/ability to travel up to 25%)
Strong leadership, collaboration and interpersonal and communication skills
Proactive issue identification and ability to provide solutions
Experience with Microsoft Office applications
Virtual learning technology experience (Adobe Connect, WebEx)
Skilled in performance support methodologies (learner gap analysis and performance coaching)
Excellent one-on-one and virtual facilitation and group presentation skills
Professional demeanor, detail oriented, and able to interact in various business situations
Able to organize and prioritize workload

193

Head of Consulting & Learning Services Resume Examples & Samples

Business responsibility of IT & Cloud respective Domain (Products and Services) in Region
Project Execution – Business assignment fulfillment (Delivery of BC, Core3 in project execution)
Frequent contributor to industry thought leading events and marketing campaigns in Domain
Lead respective Domains with (a) special focus on new growth areas and Hunting through CU/Account Manager IT & Cloud (b) efficient delivery and Farming with Service Lines
Liaise with and provide feedback to IT & Cloud BUs on product roadmaps, solutions & offerings
Drive new offering readiness and promote global portfolio & knowledge re-use
Hiring, developing and retaining talent, and manage cost efficiency of project delivery through right sized pyramid, high utilization and offshore usage
10-15 years of experience in managerial positions within the telecom and/or ICT industry
Extensive experience in pre-sales support and service delivery
Well proven ability to transform customer requirements and expectations at high level into a solution that can be realized as a customer engagement
Excellent consulting and proven business creation skills
Senior capability in managing and driving change
Experience in forecasting and dimensioning of delivery capacity based on business needs
Ability to attract, develop and retain competence
Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
Ability to manage relationships at the highest level within Ericsson as well as the customer organization. Strong driver of one Ericsson

194

National Learning Resources Manager Resume Examples & Samples

Leadership, coordination and supporting of the resource centres, services and its staff as well as creating a healthy community of practice (COP)
Under the guidance of the National Learning Resources Board, develop a strategic plan, policies, processes and procedures
Record keeping and reporting on qualitative and quantitative data spanning all campuses
Provide high level support in finding, using and evaluating available digital and other information resources
Provide training in intellectual property rights and plagiarism detection systems
Keep abreast of new developments and trends in the field of digital resources and technology
Liaise with IT support e.g. tablet support, myLMS support and Inmagic Genie Library System
Manage provision of personal student access to learning resources (prescribed textbook orders and/electronic versions thereof)
Engage with Pearson products e.g. myLabs and eLibrary options
Develop processes and procedures for the digital resource centre
Collaborate with academic staff regarding potential new acquisitions
Library/Information Science degree or equivalent
A related Honours degree
A minimum of three but preferably at least five years’ experience in higher education or a related education and training environment
Experience in eLearning or eResource management, the retrieval of information from digital resources and providing user support in this regard, as well as networking within Pearson and other third parties

195

Senior Learning & Performance Manager Resume Examples & Samples

Knowledge of Retail and Commercial Banking
Expert knowledge of instructional design methodologies
Strong project management experience with track record in execution and implementation
Expert knowledge of adult learning theory and instructional design methodologies Change management and communication experience
Strong communication skills – written, verbal and presentation skills
Skilled at relationship and reputation building
Strong negotiation skills – ability to negotiate, manage and influence change
Excellent ability to influence, team build and maintain a positive organizational culture
Strong leadership and managerial skills – 3-5 years of people management experience
Ability to think and act both strategically and tactically
Ability to maintain strong working relationships with several levels in the company and across multiple disciplines
Able to deal with ambiguity and reprioritize tasks in response to unexpected changes in priorities/requests
Ability to be creative and proactive in offering new approaches towards solving business issues
High level of proficiency in MS Office – MS Word, MS Excel, MS PowerPoint. Moderate knowledge of MS Project

196

Senior Program Manager, Enterprise Learning Resume Examples & Samples

Maintain a strong partnership with Enterprise Learning project teams as part of facilitating decisions regarding rollout timing and strategies. Support and engage senior leaders and stakeholders in determining rollout compatibilities for grouping projects together for deployment that meets the business and learner needs without overloading the field. Determine potential timing strategies for rollouts based on analysis of rollout dates of other programs and initiatives, and Staff Development resource impacts
Experience with MS Project, Visio, Advanced Excel, Advanced PowerPoint, Desktop Publishing, and Word
Experience with C-Suite / Board level reporting is a plus
Project Management certification is a plus
5+ years’ experience managing projects including developing timelines, building a team to support, creating and presenting analysis, working with project stakeholders, and bringing the project to completion
Proven track record for working with Sr level managers to develop strategy, analysis, and presenting in-depth proposals
Experience working with an international company, with multiple locations, preferred

197

Learning Management Systems Specialist Resume Examples & Samples

Facilitate the construction of learning programs and courses within the LMS from design through to deployment. This requires an ability to engage with non-technical learning professionals and map process / interaction requirements against product features and so influence the configured design. The role also requires that the Learning Management Systems Specialist applies strong attention to detail so that they may reapply modelled options to the production system with precision
Responsible for ensuring systems requests are processed in accordance with service level expectations. They will also participate in new feature assessments that will enhance the functionality of the system
Execute learning delivery processes on behalf of Learning teams that only have occasional LMS interaction or in a back-up or overflow capacity
Validate the correct execution of courses & content from within the LMS and remediates or escalates where issues occur
Validates that learning assignment rules correctly target the desired populations
At least 3 years experience within a client delivery role, such as consultation, service management or project management
At least 2 years experience with LMS, HR Information Systems or similar enterprise products. A working understanding of e-learning tools, standards and instructional design methodologies is an asset
At least 1 years experience in roles that require interpersonal and persuasive skills to publicize and advocate for prospective, new or existing services (e.g. consultative or management roles)
Demonstrated ability to effectively express ideas and issues through verbal and written communication
Ability to dynamically manage concurrent client and process demands using excellent judgment to prioritize work across the team
Has demonstrated to maintain own and team's performance quality effectively when placed in challenging situations
Has a comfort with change; ability to apply skills to varied task

198

Head of Consulting & Learning Services Region Resume Examples & Samples

Cultivate offerings making sure we are addressing the top of the mind issues of C suite of addressed customer segments
Ensure we have readiness of skills globally to sell and deliver the offerings in the portfolio
Define the skills taxonomy in line with market trends and nurture the staff to continuously align ramp-up skills with latest skills needs of the market
Enable successful sales and delivery execution of critical engagements to reach the business plan
Establish Ericsson as a leader with vision in the area of business, operations and technology domains by speaking in industry events and writing in various forums
Lead Project Execution & Business assignment fulfillment
Liaise with and provide feedback to Business Units on product roadmaps, solutions & offerings
Lead IT & Cloud domain with Customer Units and Service Delivery to hunt and farm business opportunities
Accountable for sign-off of scoping and costing
You will hire, develop and retain talent, and run cost efficiency of project delivery through right sized pyramid, high utilization and offshore usage
7+ years in leadership positions within telecom and/or ICT
10+ years of experience of growing IT Services/Consulting business
Strong personal track record of sales & C-level engagements in domain IT and Cloud
Well shown ability to transform customer needs and expectations at high level into a solution that can be realized as a customer engagement
Deep experience in pre-sales support and service delivery
Experience forecasting and dimensioning of delivery capacity based on business needs
Talent in attracting, developing and retaining competence
Experience leading multi-cultural and cross-functional teams, empowering and finding opportunities to collaborate
University degree in Business or Engineering

199

Learning & Performance Manager Resume Examples & Samples

Liaise with RSS/HS Sales Leaders to conduct needs analysis as it relates to sales skills and competencies
Gain feedback from systems & support trainers
Co-develop an annual global sales training strategy and program based on the needs
Evaluate and continuous improve the success of training materials by collecting feedback from participants, managers and external vendors
Monitor and report on the effectiveness of training programs by measuring business impact through sales performance data
5-8 years of working experience, preferably in both a sales role and/or sales training role
Has experience with coaching front line managers for success
Has deep knowledge on the correlation between employee satisfaction and customer satisfaction
Expert in [RSS/HS] sales processes and skills required to succeed
Strong communication and interpersonal skills, and curiosity
Practiced organization skills and "getting things done" mentality
Experienced in working in a global matrix multi-cultural organization
Attractive collective health care insurance package with considerable reduction rates
You can participate in the convertible personnel bond scheme
Flexible working arrangements
Reductions to several personal insurance packages due to our collective agreements
Additional benefits, such as memberships to Elsevier’s magazines, discount on books and in-house sport facilities

200

Marketing Manager, Talent & Learning Resume Examples & Samples

Establishes, communicates and governs IFL brand guidelines and standards
Leads development of branded property and hospitality signage, and displays
Bachelor’s degree in business, marketing or related field
Min. 5 years relevant marketing experience
Solid working knowledge of marketing communications development and implementation and measurement including print collateral, email, and digital
Knowledge of Financial Services, Hospitality, Talent and/or Learning is helpful but not required
Analytical marketer with significant marketing campaign experience
Excellent relationship management skills, including communication (written and verbal) and interpersonal skills
Well-organized strategic thinker and creative problem solver
Strong execution capabilities
Comfortable working in Adobe Illustrator, Photoshop and MS Office

201

Consumer Learning Resume Examples & Samples

Previous training experience preferred
Problem solving skills
Experience with Microsoft Office applications and virtual learning technology
Skilled in performance support methodologies
Excellent one-on-one, group presentation and facilitation skills

202

Learning & Performance Consultant Resume Examples & Samples

Very good tactical planning and analytical skills
Fluent in English (written & oral)
Ability to effectively collaborate with management and internal and external partners while being committed to best practices

203

Regional Manager, Online & Blended Learning Resume Examples & Samples

3 - 5 years of program management or direct customer sales experience is required
Bachelor’s degree required. Master’s preferred. Background in education is a plus
Thorough understanding of consultative selling
Experience selling educational technology solutions
Relationships with significant educational decision-makers
Deep understanding of educational issues, customer needs, and funding sources
Superior communication skills and demonstrated experience conducting presentations to all levels, including senior management staff and senior level customers
Demonstrated ability to multi-task
Competence in MS Office programs, including Excel, PowerPoint, Word, Outlook
Must be able to travel efficiently throughout the territory; must have valid driver’s license; must be willing to travel to customer sites in territory at least 3 days per week

204

Learning Implementation Analyst Resume Examples & Samples

Update course and enrollment data in learning management system (LMS) and other related systems. Create and run program utilization reports from LMS
Design, document, and execute end-to-end processes for implementation of learning solutions. Includes using the LMS and other related systems and software applications
Analyze business processes and system functions and implement process and procedures to improve customer service levels
Assist others in evaluating business problems, learning requirements, and determining appropriate solutions
Maintain level 1-3 evaluation processes and create summary reports
Train and coach others on LMS administrative functions and reporting, as well as other related systems
Research internal and external trends, tools, and practices, and recommend appropriate changes
Maintain relationships with existing product/service vendors as assigned
Act as a team member on various projects
Provide administrative support including research, communications, marketing, and coordination to Talent Management Programs (TMP) staff and other HR departments
A bachelor's degree or equivalent training in human resources or learning and development related field
Proven related experience
Prior experience working with learning management and/or database systems as an administrator
Strong experience with learning management principles and methods, including designing and implementing new processes and tools
Demonstrated experience in participating in virtual, cross-functional project teams
Certifications associated with database management or project management
Ability to create and maintain processes, policies, and procedures
Excellent analytical, critical thinking and technical skills
Comfort with ambiguity, changing business requirements, and shifting roles from project manager/team lead to team member
Ability to perform trend analysis and create executive summaries and reports
Ability to negotiate successfully with various subject matter experts and clients to resolve problems
Ability to communicate effectively; includes the ability to present information, ideas and arguments in ways that facilitate understanding
Strong drive to achieve results; takes accountability
Ability to solve problems and make decisions independently
Success at cultivating and maintaining interpersonal relationships and collaboration
Ability to effectively influence and interact with HR partners, leaders and business units
Ability to work with minimal supervision and to adhere/respond to established time frames and schedules
Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
Ability to perform multiple tasks simultaneously in a fast paced, team environment
Ability to work with off-site management effectively

205

Graphics & E-learning Co-ordinator Resume Examples & Samples

Responsible for Multimedia & Graphics management for the Service and Productivity team
Responsible for the development of E-learning modules and updates to existing modules, in close collaboration with the Senior Manager
Manage the layout and media management of images, text, videos and interactive features to create and build product training documents using PPt, Adope Creative Suite and iBooks Author
Responsible for the Graphics for the Retail Academy team
End to end organisation and delivery of film content
Can assist in making simple edits using Quicktime Pro / iMovie
Produces clear, informative images / photography, managing image weight, resolutions and crops using Photoshop
Maintains excellent relationship with the Creative Media to ensure all training materials meet strict brand standards
Liaises efficiently with colleagues to source product images for product training materials
Responsible for the upload and distribution of product training materials in collaboration with the team
Trouble-shoots digital issues and technical difficulties relating to presentations and materials on behalf of the team and department, in collaboration with IT
Researches and develops new digital approaches to product training; new software packages, technology, E-learning approaches etc
Supports the Product Knowledge manager and wider Product Knowledge team in any administrative tasks that may be required: room bookings, managing team calendars, online orders, expenses

206

Learning Practitioner Resume Examples & Samples

Developed computer skills – Word, Excel, Explorer, etc
Excellent product knowledge and client HR processes
Professional Phone Manner
Commitment to Call Center Success
Ability to adhere to all organizational policies and procedures

207

Consumer Learning Resume Examples & Samples

Persuades and influences others through strong and comprehensive communication and diplomacy skills. Builds client relationships within assigned groups and leverages relationships across Citi businesses
Work with Consumer Learning team to identify, design and develop technical processes and solutions for Agile, Digital and FinTech related initiatives
Formulates and defines systems scope and objectives for complex, high impact projects through in-depth evaluation of complex business processes, systems and learning industry standards
Maintains knowledge of SharePoint infrastructure/architecture, collaboration tools (JIVE) and learning platforms
Evaluates new learning technology developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current Consumer Learning systems
Research and evaluate existing applications, data, hardware and other systems to recommend enhancements. Provides in-depth and sophisticated analysis with interpretive thinking to define learning technology opportunities and develop innovative solutions
Work closely with other learning technology teams, regional and third party technology teams to determine system functional specifications. Partner with multiple management teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements to deploy new products and process enhancements
Prioritize software enhancements and updates in coordination with Consumer Learning leadership, vendors, and relevant stakeholders
Manage and ensure compliance with local and internal policies and the accuracy, consistency and timeliness of information
Perform some project management activities in the development and implementation of system changes
BS/BA degree or equivalent combination of education/experience
Senior level experience in a Business Analysis role. Subject matter expert in at least one area of Business Analysis
3-5 years digital and technology based experience required
Financial services industry experience preferred
An innovative thinker with true passion for and knowledge of disruptive technology
Strong communications skills & facilitation experience across all levels of leadership
Experience with analyzing and documenting business requirements and interfacing with application developers
Strong understanding of systems development lifecycle with ability to apply that knowledge to Consumer Learning system installations
Previous experience leveraging an Agile methodology for software development projects
Proficient in using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio and SharePoint)
Experience in virtual learning, social learning or distance learning programs highly preferred

208

Core Business Services Talent Greater China FSO Learning Executive Resume Examples & Samples

Service line learning representatives as primary stakeholders
Host L&D representatives
Regional and Area L&D leadership
Work with the FSO Service Line leaders and Greater China L&D team on the preparation of the FSO L&D budget, management of the budgeting and planning process, and tracking of actuals
Match of the requirements to learning sources (from Global/Asia-Pacific, Host countries, external etc.), tailoring and packaging them for consumption by our people; facilitating the design and development of specific Financial Services learning where the need exists
Provide project co-ordination support on cross-functional L&D projects and learning solutions
Work with key stakeholders across Greater China FSO to understand business priorities and how this links to Asia-Pacific FSO L&D agenda (Service Lines and Markets)
Reflect the learning needs to Greater China L&D teams and work with them to provide learning solutions for FSO Service Lines
Provide learning updates to service line leaders and learning representatives regularly
Manage the training as program manager for all FSO specific technical/sector learning
Monitor CPE compliance and report to service line learning representatives regularly
Chair the L&D session for the FSO town hall meetings or other similar events
Contribute to overall team reputation and building sustainable learning culture across Asia-Pacific FSO, e.g. through building our capacity in facilitation, coaching, learning, project and event management

209

Learning Management Solutions Intern Resume Examples & Samples

Responsibilities may include but are not limited to: Identify and improve processes to improve production, quality, and customer experience
Aggregate, improve and streamline procedures and SOP’s (Standard Operating Procedures)
Create sustainable training for LMS Admin team
All roles provide experience with systems, learning technology, impact on various businesses, support processes, data processing that requires critical thinking, business communication
Must be currently enrolled in a Bachelors or Master’s Degree program, majoring in Industrial Organization, Organizational Development, Instructional or Curriculum Design, Learning and Development, Human Resources, Communication or related field of study
Must be available to work for at least 10-12 consecutive weeks starting January 23rd, 2017 for at least 40 hours per week
Demonstrate organizational skills, attention to detail, and accuracy
Self-starter who can manage multiple tasks simultaneously with minimal supervision
Desire to learn and achieve
Ability to work in a team environment for a matrix organization

210

Learning Innovations Manager Resume Examples & Samples

Providing thought leadership on learning innovations
Driving the transformation to digital learning across CCB
Identifying emerging learning technologies and techniques then use those findings to develop learning strategies for CCB that add value to the business
Consulting with instructional design, training operations, and delivery staff on how to apply innovations
Managing multimedia and instructional designers
Coordinating implementation of solutions with multiple CCB Learning staff members and internal technology partners
Attending learning industry conferences, webinars, and other events to network with industry experts and educate CCB Learning staff on findings
Evaluating the effectiveness of innovative solutions using business metrics
5-7 years of training function experience (instructional design, eLearning development, learning management system administration, etc.)
3-5 years managing teams successfully (strongly preferred)
Bachelor’s degree in Education/Training Technology or other training-related field. Master’s degree preferred
Excellent knowledge of instructional design methodology and learning technology
Demonstrated ability to think strategically and mobilize the resources required to operationalize strategies
Substantial track record of executing large-scale learning project implementations
Understanding of eLearning and virtual training technologies, such as Adobe Creative Cloud, WebEx, videoconferencing, and mobile learning (HTML 5)
Demonstrated ability to work independently as well as member of high performing team in project driven environment
Ability to work on several initiatives simultaneously with multiple deadlines
Excellent organizational, interpersonal and communication skills – ability to communicate with all levels of the organization
Team player, collaborative, creative, and innovative
Travel 20% with some international travel

211

Learning Management System Admin Resume Examples & Samples

40% LMS System Administration
Support successful LMS systems migration, integration and change management together with IT as a result of M&A (as applicable)
30% Project management
Project management of key team projects to ensure successful delivery
Specifically, setting up and tracking of progress against project plan, developing communication around changes to plan for
Bachelor’s degree in a science, business or technical field is required
Previous experience in project management is strongly preferred
Minimum 3 years in programming, LMS system administration and/ or advanced computer support is preferred

212

Learning & Organizational Effectiveness Compliance & Ops Manager Resume Examples & Samples

Assists Director of Learning Operations in recruiting/onboarding, developing/coaching, as well as managing operational staff assignments across projects. This includes maintaining a project calendar and resource schedule
Collaborate with relationship directors, project managers and instructional design managers across all service lines to ensure consistent learning design processes, management, standards and reporting
Possess expert level knowledge on the various compliance standards and be able to analyze and apply guidance to ensure all learning events and courses delivered meet requirements
Maintain a strong understanding of NASBA standards, managing the annual renewal process and changes to the standards
Ensure that all CPE worthy learning solutions comply with NASBA, PCAOB and other governing and regulatory body requirements
Implement improved standard operating procedures across the Learning team with a focus on the CPE processing team
Monitor consistent enforcement and ongoing effectiveness of the CPE compliance function
Assist with the implementation and tracking of compliance and ethics training programs
Work collaboratively with offices and CEAs to address compliance concerns and to develop policies, procedures, and training, as necessary
Work collaboratively with Information Technology specialists and others inside and outside P&C to support, enhance and innovate learning compliance and operations
Solid working knowledge of financial processes (budgeting, forecasting, reporting, AP, etc.)
Thorough understanding of vendor management processes and collaborative efforts with related functions such as procurement and legal
Build and strengthen relationships with national learning leadership, travel and meetings, local office learning teams, CEAs, and other client relationships as needed
Understand and utilize key industry, business and organizational metrics to support the strategy of the firm, and business priorities
Work collaboratively to provide practical and targeted information/reporting to key stakeholders in a timely manner
Demonstrate transparency, build things once and share them, seek advice, feedback, openly and proactively share feedback with others in the moment and across time
Communicate value, influence unwilling audiences without authority
Expected to lead and/or participate in firm sponsored special projects related to learning and improvement to operational systems, processes and policies in support of organizations mission
A business-minded continuing education compliance professional with multiple years of increasingly responsible compliance related roles and a demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative
Highly action-oriented, with a leadership style characterized by strong influencing skills; someone who is a change agent who can build collaborative relationships across a matrixed organization
A management professional who delivers services with a pragmatic approach to business partnership and operations (prior experience as learning practitioner preferred)
An effective coach and mentor with engaging and approachable personality
Significant history of working successfully with all levels of staff, from front-line through senior executive
A proven expert in prioritization, delegation and negotiation with demonstrated ability to be effective in supporting multiple stakeholders working in various locations across different business units
Confident with history of exhibiting strong personal initiative as someone who is willing to roll up their sleeves and do whatever it takes to get the job done in a timely and consistent manner
Operationally focused with proven ability to deliver timely, consistent results
Metric-focused with ability and history of using analytics to solve problems and develop business solutions
Bachelor's degree in management, business or related field and a minimum of five to seven years of proven success and progression in compliance related roles, ideally in a matrixed environment within a professional services industry
Knowledge of how professional service firms and their various business segments work
Strong command of rules and regulations around continuing education for professional accounting bodies outlined by the PCAOB, AICPA, NASBA, the state boards of accountancies, and any additional CE regulators identified that need to be maintained for the firm
Very experienced working with Learning Management Systems, including LMS, compliance tracking, webcasting platform, elearning tools, evaluation system and collaboration centers
Experience managing compliance related function and utilizing processes, managing people and leveraging technologies to achieve desired results
Experience with formalizing operating processes and implementing process improvements in support of the business strategy
Strong project and time management skills to manage tasks, timelines and resources to successfully execute a defined project and meet deadlines
Strategic decision making skills required of a manager
Ability to manage budgets and budget processes successfully
Experience with databases and tools, including with MS excel to manipulate data, analyze results, and build related reporting
Strong verbal, written communication & presentation skills
Preferred experience with databases and tools, including with MS excel to manipulate data, analyze results, and build related reporting

213

Learning & Organizational Effectiveness Instructional Design Manager Resume Examples & Samples

Ownership, execution, and implementation of creative learning designs to achieve and deliver effective learning/performance solutions
Build, maintain, and utilize networks of relationships to manage and effectively utilize resources (internal and external), project workflow, quality work product and budget
Work collaboratively to provide practical and targeted information/reporting to key stakeholders in a timely manner
Communicate value, influence unwilling audiences without authority
Provide input to Learning & OE Relationship Directors, managers and staff for assigned service line/business unit
Ensure that all CPE worthy learning solutions comply with NASBA, PCAOB and other governing and regulatory body requirements
Collaborate with knowledge managers to incorporate systematic performance support options to learning and organization effectiveness solutions
A business-minded learning/project management professional with multiple years of increasingly responsible instructional design roles and a demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative
Highly action-oriented, with a leadership style characterized by strong influencing skills; someone who is a change agent who can build collaborative relationships across a matrixed organization
A functional learning professional who delivers services with a pragmatic approach to business partnership and operations
An effective coach and mentor with engaging and approachable personality
History of working successfully with all levels of staff, from front-line through senior executive
A learning consultant demonstrating best practices in adult learning, learner engagement and curriculum development
A proven expert in prioritization, delegation and negotiation with demonstrated ability to be effective in supporting multiple stakeholders working in various locations across different business units
Confident with history of exhibiting strong personal initiative as someone who is willing to roll up their sleeves and do whatever it takes to get the job done in a timely and consistent manner
Operationally focused with proven ability to deliver timely, consistent results
Metric-focused with ability and history of using analytics to solve problems and develop business solutions
Bachelor's degree and a minimum of five years of proven success in progressive design, development and deployment management roles, ideally in a matrixed environment within a professional services industry
Strong foundation in adult learning theory, and instructional systems design, and experience with advanced learning methodologies, frameworks, technologies and the use of social media to produce behavior change and performance results
Strategic thinker and problem solver with ability to quickly assess and summarize information and effectively identify issues or risks and potential resolutions
Experience working with vendors (US and offshore) and managing vendor relationships
Solid PC skills with expert proficiency in MS Office – specifically Word, Excel and PowerPoint, Knowledge of and experience with learning development tools such as Articulate Storyline, Captivate, GOMO, etc
Experience with competency models and experiential learning

214

Learning & Organizational Effectiveness Project Manager Resume Examples & Samples

Creation, ownership, execution, and implementation of complex project plans to achieve and deliver effective learning/performance solutions
Core project management activities including contract management / scope management / budget creation and management / risk management / quality management
Exceed client expectations, drive accountability, support development through implementation of solutions (learning and non-learning) in all modalities, on time and on budget
Build, maintain, and utilize networks of relationships to manage and effectively utilize resources (internal and external), project workflow, quality work product and budget
Demonstrate proven ability and success with directing teams: supervising and/or influencing to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation
Answer questions and provide direction to less-experienced staff; manage performance issues, coach staff, and build relationships with experienced Managers, Directors, SMEs and Business Sponsors
Understand and utilize key industry, business and organizational metrics to support the strategy of the firm, and the business priorities of the client/practice supported
Work collaboratively to provide practical and targeted information/reporting to key stakeholders in a timely manner
Demonstrate transparency, build things once and share them, seek advice, feedback, openly and proactively share feedback with others in the moment and across time
Recognize and articulate the value of one’s own contribution and the contributions of others regularly with appreciation
Communicate value, influence unwilling audiences without authority
Provide input to Learning & OE Relationship Directors, managers and staff for assigned service line/business unit
Lend support to Relationship Director and Instructional Design team to ensure that all CPE worthy learning solutions comply with NASBA, PCAOB and other governing and regulatory body requirements
Collaborate with knowledge managers to incorporate systematic performance support options to learning and organization effectiveness solutions
A business-minded learning/project management professional with multiple years of increasingly responsible project management roles and a demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative
Highly action-oriented, with a leadership style characterized by strong influencing skills; someone who is a change agent who can build collaborative relationships across a matrixed organization
A project management professional who delivers services with a pragmatic approach to business partnership and operations (prior experience as learning practitioner preferred)
An effective coach and mentor with engaging and approachable personality
Significant history of working successfully with all levels of staff, from front-line through senior executive
A proven expert in prioritization, delegation and negotiation with demonstrated ability to be effective in supporting multiple stakeholders working in various locations across different business units
Confident with history of exhibiting strong personal initiative as someone who is willing to roll up their sleeves and do whatever it takes to get the job done in a timely and consistent manner
Operationally focused with proven ability to deliver timely, consistent results
Metric-focused with ability and history of using analytics to solve problems and develop business solutions
Bachelor's degree and a minimum of five years of proven success in progressive project management roles, ideally in a matrixed environment within a professional services industry
Project Management Institute Certification (one of these or equivalent required)

215

Learning & Organizational Effectiveness Resume Examples & Samples

Maintains advanced knowledge of key industry and organizational metrics to support the strategy of the firm, and the business priorities of the practice
Ensures alignment in Advisory learning strategy and process with global and other market segment vision (Audit, Tax, etc.)
Provides practical and targeted advice to key stakeholders in a timely manner balancing ‘what’s right’ with what is the right sequence of steps to make the right amount of progress balancing the circumstances and situation
Produces replicable metric-based performance results that evidence progress , achieves co-developed solutions, produces best practices and proactively shares them with colleagues
Innovates development options based upon clear expectations of success in ways that can be mass customized (personalized) to individuals and teams
Is a dynamic facilitator, teacher, innovator and mentor to others and can shift role according to what is necessary given the changing circumstances
Demonstrates transparency, builds things once and shares them, seeks advice, feedback, openly and proactively shares feedback with others in the moment and across time
Recognizes and articulates the value of one’s own contribution and the contributions of others regularly with appreciation
Delegates effectively to develop, influence and stretch others (colleagues, direct reports, stakeholders, detractors) providing the right balance of support and autonomy while providing a highly engaging work environment
Partners with Learning & OE Leadership to ensure top talent is sourced and selected for critical hiring needs in area of responsibility
Builds the next generation of leaders within Learning & OE, P&C and across Grant Thornton
Communicates value, attracts target audiences and influences unwilling audiences to act, give opinions and participates in development activities
Develops a reputation as a trusted advisor and is in demand from those who seek advice, counsel and desire to partner with an experienced results-oriented consultant
Develops, implements and successfully manages all aspects of individual project/program and overall budgets
Regularly shares best practice results in the marketplace (outside of GT) and helps build GT’s brand as the most admired Learning & OE team
Ensures that all CPE worthy learning solutions comply with NASBA, PCAOB and other governing and regulatory body requirements
A business-minded Learning & OE leader with multiple years of increasingly responsible Learning & OE leadership positions and demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative
Highly collaborative and action-oriented, with a leadership style characterized by strong influencing skills; someone who is a change agent who can build collaborative relationships across a matrixed organization
A functional Learning & OE professional who delivers services with a pragmatic approach to business partnership and operations
An outstanding coach and mentor with engaging and approachable personality. Will have significant history of working successfully with all levels of staff, from front-line through senior executive
A proven expert in prioritization and negotiation with demonstrated ability to be effective in supporting multiple business leaders/ partners working in various locations across different business units
Confident with history of exhibiting strong personal initiative as someone who is willing to roll up their sleeves and do whatever it takes to get the job done
Operationally focused with proven ability to think strategically and deliver tactically
Metric-focused with ability and history of using analytics to solve problems and develop business solutions
Bachelor’s degree in related field; Masters or MBA preferred
Organization Design/Organization Effectiveness or other similar certification and prior Learning & OE consulting experience preferred
Knowledge of how professional service firms and their various business segments work, how they make a profit and what makes them successful
Demonstrated experience in developing, managing and implementing Learning & OE strategies and budgets in a professional services environment, preferably in Advisory
Ability to operate a full range of assessment diagnostics to help identify issues, lead to self and team awareness, blind-spots, and aggregate behavioral trends that guide solution sets to address shifts in mindset, behavior, skill enhancement, cultural adaptation and performance improvement (e.g. psychometric tools, 360 feedback, personality inventories, self-awareness)
Demonstrated success in delivering experiential learning solutions (including practice, feedback, self-reflection, etc.) that result in improved performance
Familiarity with current adult learning theory, advanced learning methodologies, frameworks, technologies and the use of social media to further drive and establish learning and social development best practices
Ability to read aggregate and point solution data to tell a compelling story in a variety of different ways (oral, written, visual presentation, 1-1 conversation, experiential)
A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and common sense

216

Learning & Perf Senior Analyst Resume Examples & Samples

Integrate new hires into the organisation
Ensure they feel welcomed, are acclimated and are provided with all of the essential resources to get them up to speed quickly
Assist employees to utilize corporate resources, and business-specific methodologies and approaches
Support employee development in alignment with the organisation strategy
Manage administrative tasks and logistics associated with onboarding and other learning interventions e.g. professional development courses
Facilitate onboarding and learning interventions as per organizational needs
Review processes associated with on-boarding and information collected; recommend changes for improvements andefficiencies; receive and respond to issues about the on-boarding and orientation process
Collaborate with internal as well as external stakeholders to design, develop, schedule, deliver and track learning interventions - ad-hoc as well as courses published as part of the Learning Calendar
Analyze participant and stakeholder feedback to enhance course content, its relevance and impact
Prepare reports/metrics periodically and ensure documentation readiness for audits – internal and external
Ensure all training activities and materials meet with relevant organizational and statutory policies, including compliance

217

Learning & Leadership Manager Resume Examples & Samples

We expect our Learning Manager to implement and facilitate the learning strategy after ensuring it’s aligned to our DAN Vision and the wider DAN UK business strategy. The strategy will need to think about delivery, do we have the right delivery methods and the right providers to produce best in class, innovative solutions for DAN
Constant evaluation will be key, so you’ll need to be conducting quarterly audits and evaluation of training initiatives to deliver to Senior L&L manager and Head of Talent and taking appropriate action based on results, translate data to Academy and stakeholders
Work collaboratively with training suppliers to accurately develop and deliver courses aligned and led by business priorities
You’ll have a budget that we need to stick to, so make sure you work within it to deliver the highest levels of quality learning, and to maximise all spend (efficiency and effectiveness) and demonstrate the ROI on the investments made. Effectively track all L&L spend throughout the year
One thing we really can’t stress enough it so ensure there is constant dialogue between L&L and the business to ensure interventions are supported from within. These may be via quarterly meetings, monthly reports, lunch & learn sessions, newsletters or anything else you think would work
You’ll have to be a clear communicator as you’ll be liaising with senior stakeholders about training needs or the learning agenda. It will be key for you to be commercially aware and understand the concerns of the business. A key element to this is not trying to over complicate and engineer complex solutions. Talk in the language of the business, not HR to gain credibility for yourself and your team
You’ll have experience in creating new learning opportunities from scratch and be equally comfortable delivering them to the business. You won’t need to know everything about what we do, we’ll teach you that along the way but you’ll be a proven L&D professional with a clear view on what ‘good’ looks like

218

The Learning Network, Opening Resume Examples & Samples

At least three years of classroom experience on the middle, high school and/or community college level
A deep interest in engaging young people with current events in general, and The New York Times in particular
Excellent writing and editing skills
Extensive experience writing curriculum
A proven ability to write on deadline
Experience teaching and learning with technology, including social media
Journalism background a plus, but not required
The ability to work at the Times office in midtown Manhattan 2-3 days a week

219

Learning Management Junior Specialist Resume Examples & Samples

Creates scheduled offering
Publishes learning offer availability
Uploads training history to record course completion
Creates and modifies course sessions
Manages session enrolment based on requirements gathered by the Team Lead from the Content Owners
Assigns a specific class, for a lesson, to student(s) directly, e.g. when a manager has specifically asked for a class to be delivered to their team on a specific date
Manages available seats and work with course owner to determine if a session should go ahead
Organizes learning delivery, vendors/partners and resources
Prepares purchase requisitions and orders materials for all class events
Maintains material inventory and coordinates the delivery of required class materials
Monitors and manages session cancellations
Manage class cancellations in terms of vendors / partners / resources
Analyze late cancellations / no-shows and notify manager / ‘offender’ / budget owner as appropriate
Manages the instructor evaluation process
Execute basic troubleshooting of LMS technical issues prior to escalation
Respond to customer and vendor inquiries via phone or e-mail
Experience of administering training using LMS. Having a practical understanding of how training programs are managed in a large, geographically dispersed organization would be preferable
Organizational skills/time management: Superior organization and time management skills
Experience of using complex HR applications (Learning Management System preferred)
Knowledge and proficiency in MS Office applications
Good organizational, problem-solving, and multi-tasking skills. Must be able to operate effectively in a constantly changing environment and use initiative and personal resourcefulness to proactively manage contingency or ‘emergency’ situations
Excellent customer service orientation and communication skills
Ability to quickly learn new processes and procedures
Superior organization and time management
Experience of working in a multi-ethnic/multi-cultural environment / shared service centre across many time zones

220

Learning Enablement Analyst Resume Examples & Samples

2+ years of relevant work experience in a large company or consulting firm required
Previous experience working with a Learning Management System (SuccessFactors preferred)
Required proficiency in Microsoft Office Suite Products
Deep PowerPoint experience to build executive-level presentations summarizing reporting and communications plans
Experience with web design/development tools or learning design/development a plus

221

Blended Learning Middle Resume Examples & Samples

Minimum six (6) months teaching experience
Bachelor’s degree
Appropriate State certification
Meets state’s NCLB’s Highly Qualified Teacher requirements
Proficient in MS Excel, Word, and Outlook
Strong written/verbal communication skills
Ability to travel at least once per month within and between assigned geographic areas to support students, attend regularly scheduled meetings, and participate in school activities, open houses and orientations
Experience working with the proposed age group
An ability to learn new technology tools quickly (e.g., database and web-based tools)
Experience working in a virtual environment
Experience supporting adults and children in the use of technology
Ability to quickly learn new technologies and tools
Experience teaching online (virtual) and/or in a brick-and-mortar environment
Familiar with Blackboard Collaborative or other online platforms

222

E-learning Account Manager Resume Examples & Samples

Minimum 3 years experience in E-Learning industry positions
Ability to write structured technical documentation
Experience with E-Learning authoring tools (Articulate, Storyline, Lectora, Captivate, Flash etc.)
Ability to be a fast learner and apply those lessons to similar situations
Ability to take on challenges with a strong desire to gain experience in the E-Learning development and localization industry
Instructional design experience
Experience with different Learning Management System platforms (Moodle, Cornerstone, SuccessFactors etc.)
Experience handling audio, video and different multimedia components when applied to E-Learning (cue points, subtitling, untimed audio, timed audio etc.)
Experience with project management techniques
Experience with Gamification is a plus
Although position does not require use of E-Learning authoring tools previous experience is a plus

223

Learning Support Centre Officer Resume Examples & Samples

Create strong working relationship with the Learning Support Centre users (students and faculty)
General Learning Support Centre maintenance including shelving library material and shelf tidying
Lead study skills workshops on i.e. how to access information, how to structure an essay, how to do referencing, how to setup a bibliography
Assist in receiving the textbooks and dispatching them to students
Check the materials in and out, catalog the books or DVD’s, manage the periodicals and respond to user queries
Assist users by providing them advice and training to effectively search the library catalogue, databases and other esources they may need
Support development and review of Learning Support Centre processes and procedures
Assume the responsibility to open and/or close the Learning Support Centre as scheduled

224

Librarian, Research & Learning Resume Examples & Samples

Cultivate strong relationships and partnerships with faculty, staff, and administrators in assigned departments/colleges
Assess needs and provide assistance, consultation, or referral across all research services (e.g., copyright, repository services, data management planning, information literacy outcomes assessment, etc.)
Provide timely decision support for tech transfer in assigned disciplines (e.g., in-depth searching of disciplinary, industry, or patent databases.)
Acquire and manage information resources needed by clientele, ensuring that our policies and practices are aligned with and support the University’s strategic goals and ongoing curricular and research needs. Track new and emerging information resources within assigned disciplines
As a member of the library profession, the Library Faculty Assembly, and the General Faculty of the University of Arizona: contribute to the information/library profession by actively engaging in research, service, and scholarship; participate in governance of the Libraries and the University through service in the Library Faculty Assembly and/or on University committees as a member of the General Faculty of the University of Arizona
Excellent interpersonal skills. Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives. Strong verbal and written communication skills
Facility with existing and emerging tools, methodologies, and resources in the sciences, engineering, or related fields
Experience in supporting faculty throughout the research lifecycle (e.g. in-depth reference consultations, grant support, data management consultations, research impact assessment, etc.)
Evidence of potential for earning continuing status as a University of Arizona Library Faculty member (See LFA Bylaws Article VIII: http://intranet.library.arizona.edu/lfa/bylaws/LFABylawsRevisedOct2006.html)
Ability to identify opportunities and capitalize upon them. Ability to advocate, influence, and persuade others
Excellent analytical, time management, organizational, and creative problem-solving skills. Ability to conceive of, plan, document, and complete projects or complex assignments
Ability to embrace ambiguity in a changing environment and be committed to continual professional development, improvement, and learning
Initiative, optimism, flexibility, and follow through
Demonstrates the UA Libraries’ values of collaboration, continuous learning, diversity, innovation, and integrity
Working knowledge of one or more foreign languages of the Greater Middle East or Europe

225

Learning Technologist Resume Examples & Samples

3+ years' experience must include
3+ years’ experience assessing and developing workflows that drive standard use of technology
3+ years’ experience supporting computer applications
2+ years’ experience with the configuration of Learning Management Systems, or similar web-based applications, for a large group of users. This experience should include successfully meeting user requirements and tracking/monitoring required and optional training
2+ years’ experience using Learning Management Systems, or similar web-based applications
2+ years’ experience gathering user requirements
2+ years’ experience with formal IT methodology including development of formal test scripts, testing, project management, change management, system configuration management, design management, and the establishment and monitoring of related policies, procedures, and best practices
1+ year experience leading project teams
Learning technology and related processes (i.e. eLearning modules, development processes, integration, delivery methods, and configuring the LMS for tracking results.)
Database fundamentals and SQL queries to aid in report development
Standard authoring tools – for example, Captivate, Storyline, Articulate Presenter, Lectora
Content standards for LMS integration (SCORM, AICC)
Planning, implementation and support of training programs

226

Senior Learning Strategist Resume Examples & Samples

Two years’ experience training Electric and Gas utility field employees
Experience training via Virtual Learning or Distance Learning
Ability to understand basic Electric concepts
Proficiency with MS Word, PowerPoint, Excel and other MS Office applications
Manage multiple projects with varying timelines and deliverables; and ensure these are met on time, on target and on purpose
Drive the design and development process from front end analysis to implementation
Understand functional and process designs as well as business needs; ensure these are aligned with current PG&E Academy and lines of business priorities
Work with the line of business teams to determine organizational impact, use cases, environment capabilities, training schedules, locations and facilities necessary for implementation
Oversee the development of technical and business-process courses and material relative to client's performance objectives and learner needs
Facilitate all subject matter expert/line of business (SME/LOB) meetings including Kickoff, Task Analysis, Alpha, Beta, Pilot and Key Learning meetings
Measure the effectiveness of the learning solution and the value add to the lines of business. Track and create action plans for improvement opportunities
Effectively communicate issues, and risks to team members and stakeholders in a timely and clear fashion

227

Senior Learning Strategist Resume Examples & Samples

Complete moderate to complex learning strategy assignments while managing multiple resources and projects at a given time
Prepare and facilitate pre-engagement, front-end analysis, learning solution, and design strategy sessions for internal design team and client groups; partner with Delivery, Operations and Line of Business to strategize, prepare for and execute on training deployment
Track and report on project status, timeline and financials. Track progress of curriculum development and/or delivery goals and metrics; summarize trends from key learning meetings and L1-L3 results; provide updates and reports to Academy and Line of Business stakeholders
Take a new perspective on / modify existing methods, approaches and tactics to resolve complex problems and obtain solutions
Work across lines of business to lead and deliver on cross-functional learning solutions. Examples include, but are not limited to: QA/QC, Work Methods and Procedures, and Leadership and Culture
Manage escalations to resolution, clearly articulating risks and impact to stakeholders
Provide coaching and support to other team members
May assist in the curriculum design and development of training content and materials selecting from various training tools, methods, approaches and tactics
Minimum of 3 years experience in Instructional Design and eLearning work experience
Advanced skills and technical competency working with the Microsoft Office Suite (e.g., Excel, PowerPoint, and Word)
Proficient with @Task, MS Project, Mercury PPO, or similar project planning tools
Experience with Kirkpatrick's Level 1 - Level 4 Evaluation Model or similar evaluation model
Technical writing background
Experience working in the Energy/Utility industry or similar technical/detailed environment
Adjusts easily to changing business needs, conditions and work responsibilities; adapts approach, goals and methods to achieve successful solutions and results
Effectively influences others to achieve understanding, acceptance, and commitment to act in support of ideas, programs or causes
Develops and maintains work relationships, contacts, and networks; demonstrates skill in achieving cooperation from others in order to achieve a goal
Grasps the workings of the total organization as a formal and informal system; aligns and maneuvers organizational resources and internal politics skillfully to solve problems or accomplish goals
Organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time
Develops innovative ideas that provide solutions to all types of workplace challenges
Diligently attends to details and quality; shows a high level of care and thoroughness in handling the details of the job; maintains focus and quality under distracting working conditions and high workload
Effectively structures and controls work on a project; integrates all aspects, ensures that work progresses on schedule and that work meets specification or required standard
Demonstrates skills in identifying and designing instructional strategies and materials consistent with the mission and goals of the program
Anticipates, identifies and mitigates potential customer issues before they escalate into a significant problem
Knows the business and its environment; is knowledgeable about key issues and trends including emerging best practices and technology; is familiar with the industry language and terminology
Provides client assistance in identifying performance gaps, designing solutions, implementation of solutions and evaluation of programs
Proficient organizational skills to manage multiple projects at once, and work at a fast pace for an extended period of time, while being extremely adaptable and flexible
Strong work ethic, sense of commitment, and a desire to succeed
Advanced verbal communication, initiative, and solid judgment abilities/skills
Ability to communicate findings and recommendations to various levels of management

228

Talent & Learning Systems Supervisor Resume Examples & Samples

Develop and deliver the operations plan to ensure the required level of skilled administration and operational support is provided, in line with the Cornerstone quarterly updates and internal AmecFW roadmap
Ensure all global and system specific governance processes are delivered and maintained and a continuous improvement approach implemented to ensure the highest quality service is delivered
Provide a full (Tier 2 upwards) end user support service ensuring a robust investigation process is implemented to improve customer service and user experience in support of improvement in adoption rates
Create and manage ongoing effective relationships between key stakeholders and the Conexus Operations team e.g. HR Connect, HR Systems teams, BU reps, and HR super users etc
Develop and manage the operations plans and support delivered through the Conexus admin team to ensure completion of all key activities in line with the system roadmap, ensuring peak periods are resourced effectively (e.g. testing, configuration, reporting)
Develop and implement processes and procedures for the ongoing operational support requirements of Conexus including the setting and management of team KPI's
Foster a culture of quality and continuous improvement engaging with key stakeholders as appropriate
Ensure adherence to governance processes and procedures including maintaining system security roles and taking any action as appropriate
Ensure full support to end user through the development and implementation of an effective case management approach and support structure ensuring provision of global "HR Super-User" support including development and delivery of ongoing training and communication support in line with system enhancements and the roadmap
Provide the key point of contact for escalations for end user and super-user communities
Manage external access to Conexus end users ensuring the process is communicated, implemented and adhered to
People management of a remote and virtual team ensuring the mix and balance of the team delivers effectively
Ongoing development of the Conexus operations team ensuring skills and capabilities are developed in line with ongoing needs
Undertake ad hoc projects as required
Previous experience of working with HR systems, and in particular integrated talent systems
Demonstrable experience of operational management, process improvements, and continuous improvement planning
People management experience and working with remote and virtual teams
Quality-focused with strong attention to detail
Excellent personal organisational and time management skills with ability to be flexible to meet shifting requirements of the role
Proven decision making ability, capable of working on own initiative and understanding when to escalate
Computer literacy - experienced user of MS Office (Excel, PowerPoint and Word)
Previous experience of working in a fast-paced global matrixed environment and HR shared services or contact centre environment would be useful
Experience of working within a talent / learning and development function to understand 'process' and language

229

Department HR Specialist for the Vice Provost for Learning & Residential Affairs Resume Examples & Samples

Handle essential recruitment tasks, including creating and posting job openings, reviewing resumes, calling candidates, and scheduling interviews
Inform job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
Process all personnel action forms and ensure proper approval. Ensure new hire paperwork is completed and processed. Compile and update employee records (hard and soft copies)
Prepare or update human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases, etc
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)
Work with unit employees to resolve issues and questions regarding timesheets, exempt time off reporting, and other payroll-related issues
Analyze job duties and write/review job descriptions
Conduct and analyze compensation surveys in cooperation with the HR Compensation and Classification department. Monitor salary equity and market value by reviewing salaries on a regular basis
Process student employment, stipend, and award records
Assist with day to day operations of the HR functions and duties
Handle personnel issues and confidential files

230

Learning & Knowledge Management Specialist Resume Examples & Samples

Creates and maintains an Annual Training Plan to align training and knowledge efforts with business unit goals. Understands the business strategies, goals, objectives and performance metrics and delivers solutions to achieve optimal employee performance
Plans, delivers and facilitates learning, development and performance improvement solutions using adult learning techniques to meet business needs
Partners with business leader to agree on success measures and reporting for learning and development solutions to evaluate the effectiveness and identify improvement opportunities
Partners and collaborates with Operations Learning and Knowledge Team, Learning & Development and Business Subject Matter Experts to define and design learning and development solutions to address performance gaps in technical knowledge and skills
Project manages all phases of the learning, development or performance improvement process applying ADDIE methodology
Documents the expected outcomes of significant learning and development investments, measures the outcomes and reports findings
Continually evaluates and makes recommendations for continuous improvement and refinement of training programs solutions and implements
Ensures all training solutions and plans are compliant with business and statutory practices, guidelines and policies
Utilizing available resources, maintains a high degree of technical, compliance, program and product expertise and drives own professional development
Authors new content to support processes and procedures in business area
Conducts lifecycle review of content on an annual basis to ensure that it is still accurate, obtaining sign-off from subject matter expert (or Compliance) when necessary
Responsible for administration of the Knowledge Management system to ensure the most efficient infrastructure, including building taxonomy, workflow, roles and metadata
Has expertise in knowledge management system capabilities and content, knowledge management practices, KM strategy
Owns the accuracy and quality of knowledge content and follows style and standards guidelines
Takes action on continuous improvement recommendations for knowledge content based on analytics and KM Team recommendations
Continuously validates user needs and is proactive in identifying new/upcoming needs
Maintains list of SMEs, knows who has the authority to sign off on each article
Partners with other training resources to ensure completeness of content and alignment with training

231

Senior Learning Strategist Resume Examples & Samples

Four years’ experience in project management or learning solution development capacity
Experience in Instructional Design and training delivery
Experience in process development and continuous improvement
Must possess a valid California Driver’s license or ability to obtain by first day of employment
Work with the IT centers of excellence and line of business teams to determine organizational impact, use cases, environment capabilities, training schedules, locations and facilities necessary for implementation

232

Learning Team Manager Resume Examples & Samples

Manage Learning and Development Team and budget
Assess existing programs including orientation and leadership development. Recommend improvements and work with cross functional team to revise and deliver
Partner with HR team and team leaders throughout the company to support the business via assessment/identification of performance gaps and training needs associated with organization, talent, and development
Improve on-boarding process through the oversight of the definition of individual and group training programs by role and functional area and work with Team to implement
Understand organizational goals and objectives and strategically link them to appropriate learning interventions to promote greater organizational effectiveness
Create/enhance learning offerings and programs to follow employee lifecycle: from Orientation, to functional learning to career path/development and skills for new managers
Manage the learning & development process, including training design and delivery, using a blend of methods (distance learning, eLearning, instructor-led training, self-directed learning)
Manage all aspects of training lifecycle, to include supervision of ongoing training programs, development of future training programs, and training consultation for key stakeholders, marketing and communications of programs, manage budgets and resources, assessment of offerings, reporting, and vendor management
Measure the effectiveness of training programs from participants, facilitators and key stakeholders against strategy and goals to improve content quality and continued evolution according to feedback
Identify subject matter experts or other knowledge sources to create effective internal training solutions
Remain knowledgeable of industry best practices and emerging trends

233

Senior Learning Strategist Resume Examples & Samples

Minimum of 3 years experience in Instructional Design and eLearning
Proven ability to manage large scale projects simultaneously
Proven experience in full cycle project and budget planning
Advanced skills and technical competency working with the Microsoft Office Suite (e.g., Excel,PowerPoint, and Word)
Adapts approach, goals and methods to achieve successful solutions and results
Effectively communicates to others to ensure all clients and team members have an understanding, acceptance, and commitment to act in support of ideas, programs or causes
Develops and maintains positive working relationships, and demonstrates the ability to achieve cooperation from others to achieve goals
Acts with integrity in all areas of their professional environment
Takes accountability, when necessary, during difficult business situations
Solutions organizational resources to skillfully solve problems or accomplish goals
Shows pride in project output through attention to detail
Engages new clients and projects with eagerness to understand prior to planning and executing
Proven ability to be seen by clients as a training solutions expert and trusted strategic partner

234

Learning Technologist Resume Examples & Samples

Define innovative approaches to scalable learning programs and technology platforms that reach thousands of employees around the world - from new employees to seasoned managers
Research and experiment with what truly makes learning effective at Uber, and ensure that all learning design and technology decisions we make are grounded in data
Ideate with team members and craft world class learning experiences to support a variety of delivery types, including online self-paced, live sessions, mobile, video, and innovative, yet-to-be proven methods
Partner with learning program stakeholders and the content developers to establish and maintain standards and processes for leveraging the team's technology solutions
Play an integral role in the definition and rollout of homegrown learning platforms, features, and enablement tools
Assess the impact of our solutions and iterate to find the optimal delivery and investment
4+ years experience in learning & development, educational technology, consulting or other related field
Bachelor’s degree in relevant discipline. Advanced degree or certifications preferred
Expertise in learning technologies, instructional design, web development, and solid understanding of designing for functionality, interaction, site architecture, user interface, and navigation
Proficiency across industry standard tools for prototyping (such as InVision, Axure), video (Premiere, After Effects), graphic design (Photoshop, Illustrator, Sketch), and content authoring (Articulate Studio, Camtasia)
Bonus points for experience designing, developing, and maintaining web applications utilizing HTML, CSS, JavaScript, and the latest stacks/libraries such as Node.js, React, Angular, Rails, LESS, SASS, CoffeeScript, etc

235

Learning & Knowledge Management Resume Examples & Samples

Minimum 3 yrs experience in developing learning programs and/or human resources/leadership development projects and program
Demonstrated knowledge in the areas of learning & development, with the ability to translate theory into practice
Learning Facilitation Skills
Resourcefulness, strong research skills, and ability to independently find solutions in unfamiliar territories
Good sense of judgement
Team orientation and effective communication skills in the multi-cultural environment
Master's degree in the relevant fields to learning and human resources development
Minimum of 5-7 years of experience in developing learning programs and/or human resources/leadership development projects and program

236

Learning Project Specialist Resume Examples & Samples

Plan and lead the implementation of complex learning solutions in a highly matrixed, global organization
Contribute to and direct the work of others to define, develop, deliver, assess and measure learning & development solutions globally and at scale
Manage end-to-end learning pathway and learning assets for a selected knowledge domain
Conduct ongoing learning need assessments to identify performance gaps and determine the requirements for either the revision of existing learning and development solutions or the development of new solutions
Manage the end to end learning pathway and training curriculum for a selected learning pillar/ knowledge domain
Work as directed with regional client groups & learning resources to detail and document business learning requirements and build a learning brief that will be used to engage with design & delivery resources
Plan and project manage the implementation of learning initiatives which are cost effective, timely and meet agreed quality standards

237

Learning Operations Specialist Resume Examples & Samples

Delivers training of vendor or internally-designed programs (e.g. New hire, ViaSinc, customer service, GDS, process, etc. content)
Contributes to the learning solutions design process
Contributes to maintenance of training content by identifying inaccurate or out of date content
Provides input to Learning Solutions team on effectiveness of course/curriculum designs; Works closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
Collaborates with subject matter experts and managers
Communicates effectively in one-to-many and one-to-one in both classroom and virtual or tutorial settings
Maintains awareness of local market priorities and potential learning needs. Communicates these needs in a timely manner to regional manager and relevant Knowledge Domain Leader(s) and Learning Solutions team
Leverages virtual delivery application (e.g. Adobe Connect) features such as polls, breakout rooms, whiteboards, etc. to enhance learner engagement and interactivity
Establish close relationships across GSD in order to keep job and industry knowledge current
Monitor completion, comprehension and retention of the content deployed to identify effectiveness as well as continuous improvement opportunities and lessons learned. Provide follow-up support and assessment testing, on an ongoing basis, to determine the effectiveness of the training provided
Takes lead with minimal supervision for assigned training initiatives relating to tools, process, skills and competencies as necessary
May be responsible for training and activities in specific markets / regions with minimal supervision
Be able to demonstrate good judgment and proactive problem solving methods and be able to constructively handle unexpected problems
Both the ability to meet deadlines and schedule flexibility is crucial
Finely-honed relationship-building skills are a must for building value with TCs, L&D team members, internal stakeholders and customers
Strong organization and planning skills with the ability to develop plans and set priorities
Two to four years experience in training, and course facilitation
Demonstrate knowledge and understanding of training philosophy and adult educational practices. Professional certificates in Training and Development preferred
Demonstrated ability to facilitate transfer of complex knowledge and skills
Demonstrated experience delivering soft skills, customer service, technology skills and/or systems training
Strong presentation and public speaking skills
Excellent classroom management and blended learning facilitation skills
Advanced level of knowledge of GSD systems, tools and processes
Experience delivering virtual training using industry standard applications such as Adobe Connect, WebEx, etc
Demonstrates high levels of competency and business experience in subject matter or holds previous hands on experience. GBT internal systems and tools knowledge ideal
Working experience in animation and tutorial software such as Captivate or Camtasia would be an advantage
Proven ability to build strong relations with leaders and business stakeholders. Effective relationship building and cross-company effectiveness
Experience in working in a multi-cultural team environment
The ability and desire to travel and work flexible hours to provide both training and support to global locations
Additional languages are not required, but can be valuable
Outputs
Manages course completion and roster management within Ulearn
Provides input to Learning Solutions team to maintain accuracy of learning assets
Logistical support for in-person training programs including scheduling, arranging for classroom, coordinating learner and SME schedules and reserving appropriate equipment
This position will consist of approximately 80% training and classroom delivery and 20% content feedback and review of ongoing curriculums
Monitor and report completion, comprehension and retention of content delivered to identify effectiveness and continuous improvement opportunities
Experience/Background

238

Learning Management Systems Specialist Resume Examples & Samples

4+ years of experience with instructional technology
4+ years of experience with providing first-level Blackboard technical support guidance and assistance
Experience with ISD theory
Active Secret clearance

239

Distance Learning Course Manager Resume Examples & Samples

20+ years of special operations or related national security experience
Experience with education collaborative tools, including SharePoint or Blackboard
Experience with senior leadership of a national security or national policy program or organization
Experience with the professional military education or training community
Experience with the JKO system
Experience as an instructor and with project or program management

240

Program Specialist Learning Center Resume Examples & Samples

Collaborate with PRMO HR to develop new hire onboarding curricula specific to revenue cycle job functions in alignment with new hire effective dates
Register employees for training using enterprise-wide Learning Management System (LMS)
Maintain training calendar
Serve as initial point of contact for questions concerning departmental training programs and registration process
Manage relationship with DHTS Enterprise LMS Administrator to communicate system issues and requirements
Collaborate and coordinate efforts to configure, test and implement new LMS functionality in support of Learning Center and PRMO-wide business needs
Assist with the administration and maintenance of users, roles and permissions, assignment profiles and attributes associated with curricula
Manager system notification, application: configure, view, edit, active/inactive, add and delete
Manage the content served through the LMS, including course publication process, loading courses and documents and assigning evaluations
Ensure that content meets quality and formatting standards
Serve as liaison between the PRMO and DHTS Enterprise LMS Administrator to operate and maintain the system, including coordinating maintenance updates and security updates, integration and data transfer of the LMS with other enterprise applications such as HR, Finance and network security. Troubleshoot system operational issues and escalate as appropriate
Work with Learning Center and other departments to manage the catalog of online, blended and other learning resources
Create and maintain monthly course calendar for instructor-led and e- learning options. Monitor usage and performance of the LMS. Generate compliance reports on behalf leadership. Provide administrative assistance to PRMO Learning Center staff to support the accomplishment of program objectives

241

Learning Organizational Development Consultant Resume Examples & Samples

Define content, frameworks and support tools for core business skills (project management, problem solving, effective decision making)
Design learning experiences focused on helping individuals be more effective in their roles
Facilitate live and virtual learning experiences for individuals, managers and teams
Build a network of Subject Matter Experts (SMEs) across the business
Deliver Train-the-Trainer for SMEs to act as facilitators
Provide coaching for individuals, project teams and business teams on core business skills
Apply service design principles to drive data driven needs analysis and co-creative learning design
At least 7 years of experience in a business driven learning function
Experience working in a high tech, fast-paced, hyper-growth environment
Experience in coaching and train the trainer delivery
Experience is stakeholder management and data driven training needs analysis
Content evaluation and customization skills especially in complex skills and challenging soft skills contexts

242

Learning & Assessment Tools Administration Specialist Resume Examples & Samples

Review, test, administer and partner with vendors on talent assessment and training programs tools including but not limited to SharePoint, Metrics that Matter (Survey Tool), Korn Ferry (Leadership Imperatives 360 tool), GlobeSmart, Hogan, DiSC, etc
Develop supporting resources and materials to drive talent and development conversations throughout various levels of the Enterprise in collaboration with subject matter experts
Consult closely with Corporate Services Talent Management, L&D and key stakeholders/leaders to determine appropriate enterprise assessment and training tools from a functional perspective which are needed to support employees’ learning and development experience, and connect with Vendor Management Team in tool selection and assessment
Serve as the central J&J administrator and super user to implement and direct 3rd party vendor systems on the execution of the assessment and training tools with J&J learning and development programs
Identify and resolve issues internally and externally with assessment and training tools, and raise with the appropriate support teams as needed
Assists in educating HR delivery teams aligned with all business units to effectively execute learning and assessment-related processes
Monitor the ongoing execution and usage of assessment and training tools in each business unit to ensure quality, consistency, and efficiency
Manage analysis and reporting of key metrics related to assessment and training tools across the Company
Participate in regular review meetings with 3rd party vendors to review tools contracts, usage, SLAs to ensure the tools/products are meeting J&J requirements and needs
Interact and interface with Corporate Services Talent Management and L&D stakeholders, customers, vendors, service providers, and other third parties as applicable in relation to the tool activities, requirements and dependencies with the Talent and L&D organizations
A minimum of a Bachelor’s degree required
A minimum of 6 years progressive Learning experience, preferably with a concentration in the delivery of HR Services required
Experience working in a Global Shared Services environment is preferred
Experience with administration of 3rd party assessment and training tools; HTML, SharePoint, Metrics that Matter (Survey Tool), and Korn Ferry (Leadership Imperatives 360 tool) required. Experience with GlobeSmart, Hogan, DiSC, in support of the LMS preferred
Experience with administration of Cornerstone OnDemand LMS preferred
Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc preferred
Uncompromising commitment to client and customer satisfaction required
Experience with customer service software applications (e.g., case management) required
Effective partnership and relationship building skills with key stakeholders required
Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards required
Identifies opportunities, risks/issues; assesses implications, formulates recommendations required
Coaching and collaboration skills with an employee and customer-focused mindset required.Training & Development

243

Learning Deployment Manager Resume Examples & Samples

Drive the adoption and deployment of global education program for EPH (e.g. Brighter Blue Framework/ COnsulting by Degrees)
Support the various Centers to address their pain points in terms of EPH learning needs and learning deployment
Link business demands, R&CM to global EPH learning program when consulting with our business leaders
Drive global learning strategy that supports organizational transformation (e.g. organic growth within the centers)
Be a conduit for best practice and possible resource sharing across the centers
Work with SL/ Growth area LCs, LDLs, Center L&K Leaders on creating or updating tracks for the pipeline demand
Work with Ed Dev and Global teams on the educational effort required for content creation and updation
Continiously scope new learning and delivery technologies that can make the EPH education more engaging and relevant
Experience in Consulting and Collabration with Stakeholders, especially in a virtual environment and across cultures and time zones
Experience with managing complex projects and programs
Advanced knowledge of Word, Excel and Powerpoint
Awareness of various training technologies/techniques/models/tools/ media
Previous experience in New Hire training, especially technical training
Knowledge and experience of working on Education development program across its lifecycle

244

Learning Management Administrator Resume Examples & Samples

B.A. in Information Technology, Human Resources, Business, or related field, or equivalent or high school diploma/GED with at least 2 years of experience in information technology, human resources, business or similar
Experience in managing data electronically
Experience in communicating with a variety of groups of customers at different levels
Experience in managing multiple projects
Ability to communicate how the training program and reporting works to support the business needs
Build productive working relationships with the business unit you support
Communicate effectively and possess strong business writing skills
Effective organization and time management skills
Possess outstanding customer service skills
Preferred experience with a Learning Management System (LMS)
Preferred proficiency or ability to gain proficiency in eLearning software
Preferred proficiency in training curriculum development preferred
Proven analytical and problem resolution skills
Proactive responsible individual, able to set own action plans
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

245

Learning Project Manager Resume Examples & Samples

Full financial responsibility for project budget, Return on Investment (ROI), savings, productivity, vendor payments and ensuring project team output meets or exceeds assigned targets
Responsible for project level customer relationship management for Medical, Commercial and Technical operations customers
Responsible for leading and coaching the project team on best practice, understanding of PLS services and identification of internal collaboration opportunities (PLS & NBS) to meet organisational objectives
Responsible for ensuring the highest levels of customer satisfaction by delivering the best customer experience, quality of products and value to ensure highest recommendations and return business. Directly responsible for driving CSat and NPS improvements for their customer group
Applies solid instructional design methodology, including adult learning theory, interactive activities, and competency-based evaluations to ensure time spent in training is value added
Responsible for vendor management including selection from an approved list and manages the chosen vendor using agreed global vendor management approaches to ensure appropriate-ate use of resources to design and/or deliver training programs
Oversees localisation and translation of materials across regions and countries in line with le-gal and compliance regulations
Develops, implements, and maintains evaluation strategies to measure and report on the effectiveness of training solutions (i.e. Kirkpatrick’s Levels 1-4, KPI and ROI methodology)
Build and develop strong sustainable relationships with all internal and external stakeholders, working collaboratively with them to achieve common goals and share knowledge and best practice

246

Learning & Performance Consultant Resume Examples & Samples

Manages learning-related initiatives as a business partner with internal and external customers focusing on product use, installation, support, and service for multiple product lines. Also manages initiatives targeting organizational improvement for BD business units and customers. Creates detailed project plans for each program
Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints
Partners with Business leaders, R&D, Marketing, customers, and Global Customer Services staff to build highly technical performance solutions that produce measurable positive results and/or increased revenue. Manages the design, development, delivery/implementation, and evaluation of those solutions and services
Designs, develops, and delivers/implements performance solutions and services utilizing a variety of methods and technical tools (WebEx, Articulate Storyline, Dreamweaver, SharePoint, Captivate, Camtasia, Word, Excel, PowerPoint, etc.)
Manages designs, develops, and delivers/implements performance solutions and services in collaboration with other Learning and Performance Consultants
Works with subject matter experts (SMEs) to develop and deliver face-to-face or virtual instructor-led sessions using adult learning principles to enhance the learning experience
Proposes designs, develops, and delivers/implements a wide variety of performance solutions that range from industry standard to creative, new approaches
Delivers learning sessions using multiple technologies such as virtual classroom, self-paced eLearning modules, video sessions, blended learning and performance support materials, etc
Evaluates the effectiveness of performance solutions against business needs; provides metrics summarizing effectiveness and making recommendations for improvement to key stakeholders
Creates and manages learning communications, SharePoint portals, OneNote notebooks, etc
Leverages the principles of user experience and responsive design
Employs agile, iterative development methodologies
Balances a heavy workload in a fast-paced environment, while working on multiple projects simultaneously. Sets individual priorities in context with team priorities to meet goals in the face of multiple demands
Flexes with business strategy changes
Acts as a key contributor in a complex environment
Bachelor’s degree in Education, Adult Learning, Communication, or related field required. Master’s degree in Performance Improvement, Education Technology, Instructional Design, Education, Interactive Media, or Learning Systems preferred
Minimum 2 years’ experience in the design, development, and delivery of performance solutions in matrixed, product-focused organizations
Industry experience with customer support organizations and/or medical devices, HIT, product implementation and support in a global environment preferred
Demonstrated successful project management experience and effective organizational skills
Can quickly learn new products, applications, and systems
A bold, strategic, creative thinker who can produce standard solutions, as well as devise clever, new approaches
Demonstrated knowledge of agile, iterative development methodologies
Ability to develop and deliver performance solutions and services for a wide range of audiences and cultures
Ability to provide performance solution design expertise to technical/operational experts in the development of technical/operational training programs
Ability to independently develop complex performance solutions and services based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment, and evaluation
Outstanding communicator; an individual who possesses superior written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner
Attention to detail while managing several complex deliverables across multiple groups, cultures, and time zones
Ability to collect and analyze data as actionable input to continuous improvement
Knowledge of industry-standard authoring and communication tools (Captivate, Articulate, SharePoint, WebEx, Word, PowerPoint, etc.)
Adaptability; learns quickly and responds positively to complexity and change
Comfortable working in an environment that is constantly evolving
Team player with superior people skills and a positive attitude
Able to make and communicate the results of tough decisions
Maintains a knowledge of and applies the latest relevant research and methodologies in related fields of study
May lead teams or team projects
Travel: 5-15%

247

Specialist, Learning Management System Resume Examples & Samples

Bachelor’s degree (preferred) or equivalent work experience
3+ years working with Learning Management Systems
Strong interpersonal, communication and negotiation skills with a good business acumen
Customer-focused with the ability to handle multiple requests simultaneously
Strong analysis and problem resolution skills
Strong decision making skills
Ability to prioritize work effectively and make decisions based on priority business needs and cost/benefit analysis
Vendor management experience preferred
Ability to coordinate efforts within the L&D COE as well as across several business units
Demonstrated project management skills, including ability to prioritize, deliver against tight deadlines and follow through on completion of complex, high-profile projects
Strong technical skills, who can take a business need and understand how to accommodate it with technology
Strong customer service skills and equally strong communication skills
Proficient working with MS Office (MS Word, MS Visio, MS Excel, MS Access, MS SharePoint). Preferable experience with HTML, XML, SCORM, , Dreamweaver

248

Head of Learning Design & Career Development Resume Examples & Samples

Designing and developing the NAB learning and development framework
Executing the NAB Learning strategy including the virtual learning strategy and learning innovation; and
Designing and managing capability assessments and CPD framework including associated accreditation partnerships

249

Learning Operations Financial Administrator Resume Examples & Samples

International Region (EMEA & APAC)
Define and perform financial management and financial processing activities in support of Learning's International region
Identify and implement opportunities for simplification
Partner with other Regional finance teams to share best practice and help globalize standard procedures
Perform the duties associated with training product order management for the Learning organisation
Perform all duties associated with the cost management of training delivery including cost charging, journal vouchers, cost recovery, and cost reporting. This will require interaction with a myriad of tools and processes across multiple regional departments
Operate in a ‘Agile' driven environment and be able to identify and make improvements when required
Ensure monthly Management Business Reports (MBR's) are generated and be able to identify any items that may require management attention, such as incorrect postings, In Direct Labour overspend or Direct Labour under-recovery
Ensure training event orders are obtained and entered into the order management system, and, upon completion of training, ensure invoices are sent and revenue is recognised
Provide financial reports as requested by the Director of Training for the International Region
Experience in financial administration, including cost management, revenue and other financial reporting
This role will require keen attention to detail in working with numerical or textual data with little margin for error under sometimes fast-paced and dynamic training situations
Excellent knowledge of MS Excel or equivalent

250

Learning Services Project Manager Resume Examples & Samples

The ability to be able to build and maintain strong relationships with key project stakeholders
Define project scope with the Product Owners
Work with Information Architects and Instructional Designers and Translation team to cost projects and define scope
Determine the resources required to complete the project based on project costing
Create a detailed project plan which identifies and sequences activities and dependencies, and assign resources to successfully complete a project
Monitor and control the project execution, and identify risks and issues throughout the project process
Communicate risks and issues along with mitigation plans to the project stakeholders
Project Management Experience
Work closely with the Project Management Community of Practice to establish and build a best in class Project Management Organization
Work closely with the project management team to move the organization towards SafeAgile
Work with the project management team to help drive best in class process and procedures
Completes the projects with moderate supervision
Strong team player, able to work in a fast-paced, rapidly changing environment

Download Learning Resume Sample as Image file

Related Job Titles

Learning Coordinator Resume Sample

Learning Manager Resume Sample

Learning Analyst Resume Sample

Learning Technology Resume Sample

Learning Administrator Resume Sample

Manager, Learning Resume Sample

Learning Designer Resume Sample

Learning Assistant Resume Sample

Learning Delivery Resume Sample

Learning Lead Resume Sample

Associate, Learning Resume Sample

Learning Instructional Designer Resume Sample

Browse More

Learning Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Learning resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Learning Analytics & Evaluation Internship Resume Examples & Samples

Senior Manager, Enterprise Learning Metrics Resume Examples & Samples

Senior Marketing Manager, Disney Learning Resume Examples & Samples

Junior Learning Project Manager Resume Examples & Samples

Learning Technologies Manager Resume Examples & Samples

Senior Analyst, Process & Risk Learning, BOC Resume Examples & Samples

E-learning Instructional Designer Resume Examples & Samples

VP, Learning & Organization Development Resume Examples & Samples

Learning Support Coordinator Join our High Performing Team Resume Examples & Samples

Rohq-citi Learning Resume Examples & Samples

Learning Solution Consultant Toronto Resume Examples & Samples

Learning Business Partners Resume Examples & Samples

Learning & Organisational Development Manager Resume Examples & Samples

Coordinator, Learning & Talent Solutions Resume Examples & Samples

AVP Learning Program Officer Resume Examples & Samples

Global Ops Manager for Learning Resume Examples & Samples

HR BIO Learning Systems Mgr Resume Examples & Samples

Trainer, Continous Learning, Collections Resume Examples & Samples

SVP Technology Manager for Learning Resume Examples & Samples

Learning Course Designer Resume Examples & Samples

Senior Project Engineer, Disney Learning Resume Examples & Samples

Learning Infrastructure Manager Resume Examples & Samples

Senior Learning & Leadership Development Partner Resume Examples & Samples

Learning Management System Analyst Resume Examples & Samples

Manager, Change Management & Learning Resume Examples & Samples

Americas Advisory Learning Project Manager Resume Examples & Samples

Learning Leadership & Talent Consultant Resume Examples & Samples

Institute for Learning Resume Examples & Samples

Citi Learning Resume Examples & Samples

Bbc Learning Apprentice Production Management Assistant Resume Examples & Samples

Institute for Learning Program Delivery Manager Resume Examples & Samples

SVP, Learning Solution Consultants Resume Examples & Samples

Management Learning Executive Resume Examples & Samples

Management Learning Faculty Head Resume Examples & Samples

Head of Management Learning Operations Resume Examples & Samples

Global Head of Management Learning Resume Examples & Samples

Institute for Learning Resume Examples & Samples

Learning Technologist Resume Examples & Samples

Learning & Performance Consultant Resume Examples & Samples

Learning & Performance Support Analyst Resume Examples & Samples

Learning & Org Development Coordinator Resume Examples & Samples

Senior Learning & Organization Analyst Resume Examples & Samples

Executive Director Brand Learning Estee Lauder Travel Retail Worldwide Resume Examples & Samples

Adventure & Experiential Learning Program Intern Resume Examples & Samples

Learning for Development Manager Resume Examples & Samples

Learning Technologist Resume Examples & Samples

Director, Product Management Learning Apps Resume Examples & Samples

Senior Business Analyst for Learning Experiences Resume Examples & Samples

Learning Engagement Consultant Benelux Resume Examples & Samples

Citi Learning Resume Examples & Samples

Citi Learning Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume