Guest Relations Executive Resume Samples

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KC
K Carter
Kristy
Carter
8245 Fay Burg
San Francisco
CA
+1 (555) 814 7625
8245 Fay Burg
San Francisco
CA
Phone
p +1 (555) 814 7625
Experience Experience
New York, NY
Guest Relations Executive
New York, NY
Lindgren, Kreiger and Tremblay
New York, NY
Guest Relations Executive
  • Performscheck in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation
  • Maintainscashier float and ensures accurate daily report of all money received
  • Casheshotel guest’s personal and travelers checks and assists with currency exchange
  • Keeps abreast of all modifications to accounting policies and procedures
  • Responsible and attends to guest’s request of using the service ofsafety box at all times
  • Is familiar with other Intercontinental Hotels and Resorts so that guestindicating any next destination on the registration card can be “sold” anonward booking to another InterContinental Hotels
  • Does everything possible to ensure that the guests depart the hotel witha positive impression of hotel service
Philadelphia, PA
Guest Relations Executive, Night Club
Philadelphia, PA
Cruickshank, Murazik and Ledner
Philadelphia, PA
Guest Relations Executive, Night Club
  • Utilize performance management principles to fully maximize colleagues productivity
  • Ensure that colleagues feedback are handled according to established procedures
  • Plan and conduct tests to identify and improve weaknesses in guest relation activities
  • Ensure health and safety standards are understood and applied in all work activities
  • Carry out any other duties as and when assigned by the Management of the Hotel and department
  • Solicit and review guests and group critics on quality and service/product provided
  • Select, oversee and evaluate the work of colleague engaged in greeting, both online and over the phone reservations, database and cashiering
present
Phoenix, AZ
Front Office / Guest Relations Executive
Phoenix, AZ
Lynch and Sons
present
Phoenix, AZ
Front Office / Guest Relations Executive
present
  • Flexibility to respond to a variety of different work situations
  • Commitment to delivering a high levels of customer service
  • A passion for delivering an exceptional level of Guest service
  • High level of IT proficiency
  • Greetsall guests at all times in a friendly and helpful manner and attempts to learnand use guest’s name at every opportunity
  • Registersand rooms all arrivals according to established procedures
  • Maintainsintimate knowledge of departmental standards and procedures
Education Education
Bachelor’s Degree in Excellence
Bachelor’s Degree in Excellence
University of Pittsburgh
Bachelor’s Degree in Excellence
Skills Skills
  • High level of IT proficiency
  • Is able to work on a rotating roster
  • Is able to prioritise tasks and see tight timelines as a challenge
  • Is meticulous and has eye for details
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Knows Thai language and able to converse in Thai
  • Ability to work under pressure
  • Has excellent interpersonal and communication skills
  • Should able to speak and understand Chinese language and act as one point contact for all Chinese guests
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1 Guest Relations Executive resume templates

1

Guest Relations Executive Resume Examples & Samples

  • Customer handling
  • Client service
  • Communication - oral & written
  • Call handling
  • Minimum 2 years of relevant experience
2

Guest Relations Executive Resume Examples & Samples

  • Greetsall guests at all times in a friendly and helpful manner and attempts to learnand use guest’s name at every opportunity
  • Registersand rooms all arrivals according to established procedures
  • Maintainsintimate knowledge of departmental standards and procedures
  • Performscheck in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation
  • Maintainscashier float and ensures accurate daily report of all money received
  • Casheshotel guest’s personal and travelers checks and assists with currency exchange
  • Keeps abreast of all modifications to accounting policies and procedures
  • Responsible and attends to guest’s request of using the service ofsafety box at all times
  • Knowledgeable of all special promotion procedures, for programs such as;Seasonal Packages, Frequent Flyers Programs, and also Intercontinental HotelsGroup Loyalty programs
  • Attends to guest’s complaints, inquiries and requests, referees problemsto supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Intercontinental Hotels and Resorts so that guestindicating any next destination on the registration card can be “sold” anonward booking to another InterContinental Hotels
  • Does everything possible to ensure that the guests depart the hotel witha positive impression of hotel service
  • Performs the audit balances and prepares all works for audit in anorderly fashion
  • When on night shift, checks night report, prepare the morning report andprepare all necessary forms for the guest arrival
  • Maintains comprehensive knowledge of standard reservation proceduresincluding correct forms to use, how to read telex, e-mail, messages, and how tointerpret availability sources within the reservation systems
3

Guest Relations Executive Resume Examples & Samples

  • Responsible for guest relations, proactively responding to any questions and reservations from guests, follow up with guests to ensure their requests have been met to their satisfaction
  • You are empowered within this role to manage to supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
  • Due to the high profile of our guests and VIP clientele you will receive requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers
4

Guest Relations Executive Resume Examples & Samples

  • Ensure the safety, security and loss control policies and procedures are compiled within the hotel
  • Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance
  • Maintain visible image of management at all times
  • Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints
  • Ensure documentation of all guest related issues using FCS log
  • Meet, greet and room VIPs and making courtesy calls to guests
  • Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills
  • Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float
  • Coach and train colleagues and carry out disciplinary actions when necessary
  • Attend scheduled meetings, departmental and interdepartmental meetings
  • Co-ordinate full house activities, handle pledge relocations of guests
  • Control hotel room inventory and manage room availability for check in
  • Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently
  • Complete any collateral assignment
  • Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest
  • Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests
  • Minimum A level, preferably a recognized University degree
  • Minimum 3 years Hotel Front Office and Food and Beverage experience
  • Sound Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
  • Read, write and speak English fluently
  • Leadership/People management skills
5

Guest Relations Executive Resume Examples & Samples

  • Assist guests with check in/out, and other cashiering duties
  • Handle guests’ mails and messages, and answer phone calls
  • Meet, greet, room and escort VIPs
  • Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
  • Provide guidance to Guest Relations Assistant at work
  • Conduct OJT training
  • Help with ad-hoc projects
  • Comply with hotel and department policies and procedures at all times
  • Minimum O level and 2 years hotel front office experience
  • Able to speak Japanese will be a bonus
  • Good planning, decision making and training and development skills
  • Good interpersonal, listening, decision making and leadership skills
  • Presentable, well groomed
  • Able to work independently and under pressure
6

Guest Relations / Executive Lounge Manager Resume Examples & Samples

  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
  • Maintain good communication and work relationships in all hotel areas
  • Previous experience in a customer service function or a similar role
  • A Degree / Diploma in Hotel Management or equivalent
7

Front Office / Guest Relations Executive Resume Examples & Samples

  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • An ability to listen and respond to demanding Guest needs
  • A passion for delivering an exceptional level of Guest service
8

Guest Relations Executive Resume Examples & Samples

  • Manage, record and resolve promptly Guest or customer complaints
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
  • Commitment to delivering a high levels of customer service
9

Guest Relations Executive Resume Examples & Samples

  • In charge of the daily correspondence with Members and Guest via Mail and phone
  • Ensuring, that all reservations are done according to the capacity of the restaurant
  • Daily follow up calls with Members and guests on the database to ensure that all promotions and offers from the restaurant are adequately communicated
  • In charge of allocation of reservations and bookings for the restaurant
  • Supporting the service team during daily operation
  • Preparing all necessary documentation for daily staff briefing
  • Report to work within the designated time, prior to the commencement of duty, well groomed and dressed to the standard
10

Guest Relations Executive Resume Examples & Samples

  • As a guest relation agent you need to directly report toFront office Manager Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries
  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
  • Registers and rooms all arrivals according to established procedures
  • Maintains intimate knowledge of departmental standards and procedures
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
  • Maintains cashier float and ensures accurate daily report of all money received
  • Cashes hotel guest’s personal and travelers checks and assists with currency exchange
  • Responsible and attends to guest’s request of using the service of safety box at all times
  • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
  • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
  • Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
  • Performs the audit balances and prepares all works for audit in an orderly fashion
  • When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
  • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
  • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
  • Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
11

Guest Relations Executive Resume Examples & Samples

  • Has prior F&B experience in the hotel industry
  • Has excellent interpersonal and communication skills
  • Is willing to go the “Extra Mile” in order to exceed guests’ expectation
  • Knows Thai language and able to converse in Thai
  • Is meticulous and has eye for details
  • Is able to prioritise tasks and see tight timelines as a challenge
  • Is able to work on a rotating roster
12

Guest Relations Executive, Guest Relations Resume Examples & Samples

  • High School Graduates
  • Must speak German or Italian or Spanish language fluently
  • Good written & spoken English communications skills
  • Must have a minimum of two years experience in a guest relations job role in a 5 star hotels preferably in Front Office
  • Competent in Microsoft Office applications and Opera (Front Office Applications)
13

Guest Relations Executive Resume Examples & Samples

  • The Guest Relations Supervisor assists at the front desk, focus on customer service and carries out the training, team members’ development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results
  • He/ She build partnership with other departments to ensure that guests' needs are attended promptly
  • He/ She is capable of defining, coordinating and managing a service delivery system including complaint handling utilizing resources, tools, data and service standards
  • To assist the Guest Relations Manager in the service of Front Office department
  • Is aware of and abides by all hotel policies, procedures & relevant legislations
  • Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities
  • Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation
  • Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service
  • Maintains personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts
  • Ensure Guest details remain confidential
14

Guest Relations Executive Resume Examples & Samples

  • Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
  • Provide the perfect first impression with a smile and welcome
  • Allocate and seat guest according to sequence of service
  • Have a full understanding of Operating Procedures and their role within these standards
  • Able to spot a sales opportunity to up sell products and service to existing or potential guests
  • Have full knowledge of all products and is able to confidently give descriptions to a customer
  • Confidently take an order asking all relevant questions linked to sequence of service
  • Able to make simple decisions that affect their own work or the customers' experience in a positive manner
  • Understand and comply with all local licensing laws and to promote responsible service of alcohol
  • Have a full understanding of the brand concept and when asked explain the brand concept, history and vision
  • Be immaculate and presentable and understand the importance of first impressions
  • Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
  • Be organised both personally and professionally
  • Be prepared and ready for service
  • Have good time management skills - report for duty, meetings and training on time
  • Have an Tertiary Education or Diploma in Food & Beverage Management
  • Have a minimum of 1 year of international experience working within a free-standing Restaurant
  • Have the ability to work well in a team but is also able to set standards and lead by example at all times
  • Have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications
  • Additional language skills are a plus
15

Guest Relations Executive Resume Examples & Samples

  • Be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet
  • Coordinate table allocation and flow of bookings,
  • Actively promote Food & Beverage offerings, take bookings, menu printing, buffet labels and other administrational tasks
  • Provide knowledgeable, friendly, professional and efficient Food & Beverage support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the Food & Beverage Standard’s Manual
  • Represent the venue as the first and last point of guest contact entrusted with warm welcome and fond farewell
  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Identify and take all opportunities to enhance the quality of service
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Practice high standards of personal presentation in accordance with Jumeirah & Madinat Jumeirah Grooming & Presentation Standards
  • Ensure hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome
  • Schedule dining reservations and arrange parties or special services for customers according to the Restaurant Reservations protocols
  • Have a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift
  • Get familiar with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating
  • Be fully certified in the use of Epicure Restaurant Reservation system
  • Collect and input any relevant guest history in profile
  • Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job
  • Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required
  • Completed the Secondary Education
  • Minimum of 1 year experience in 5 star hotel or similar environment
  • Previous receptionist or hostess experience in hospitality industry
  • High level of English language (spoken and written)
  • Additional language will be desirable
  • Be proficient in MS Word, Excel and PowerPoint
  • Knowledge in Micros and Opera is desirable
16

Guest Relations Executive Resume Examples & Samples

  • A minimum of 3 years guest service experience in a 5 star hotel
  • Secondary School Degree (Minimum)
  • Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
  • Outgoing personality with ability to communicate with guests and colleagues
  • Fluently written and spoken English
  • Enthusiastic about the role and a great team player
  • Multilingual are preferred
17

Guest Relations Executive Resume Examples & Samples

  • To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room
  • To open the restaurant for business at the prescribed time each shift
  • To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set
  • To pick up the daily menus and insert them properly in their covers
  • To inspect every menu and list to ensure their immaculate condition and appearance
  • To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
  • To assign seating taking into account service standards
  • To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity
  • To maintain a station chart and cover count for the restaurant
  • To be fully capable of working with open table system
  • To ensure each guest receives the highest quality of service
  • To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
  • To handle guests without reservations or those waiting for others to join them
  • To handle lost and found items
  • To seat reservations promptly at a table pre-set for the number in the party
  • To check guest's coats or packages when necessary
  • To address guests by name whenever possible
  • To address guest dissatisfaction immediately and inform the manager of the action taken
  • To anticipate the needs of guests while scanning the room constantly
  • To have in-depth knowledge about the hotels POS system
  • To respond properly in any hotel emergency or safety situation
  • To perform other tasks or projects as assigned by hotel management
  • To identify potential problems and ask for assistance before breakdown occurs
  • To provide lateral service within the hotel whenever needed
  • Experience in similar positions in the Middle East
  • Demonstrated experience working in a high volume, high pressure environment
  • Experience working in the hospitality or other customer service related industry
  • Administrative skills, able to multi-task and meet deadlines
  • Strong verbal and written English language skills
18

Guest Relations Executive Resume Examples & Samples

  • Assisting the Front Office team by completing front office & concierge tasks when required
  • Represents the hotel management in resolving any guest or hotel related situation, setting a positive example for guest relations
  • Monitors our Guest Satisfaction [GuestVoice] Results via the company portal and responds to guest feedback in a timely manner
  • Looks at customer feedback and Hotel processes; striving to improve service performance in creative and meaningful ways
  • Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise
  • Serves as a role model for all associates in their hospitality, customer service and empowerment skills
  • Ensures guest satisfaction and maximizes the financial performance of the department
19

Guest Relations Executive Resume Examples & Samples

  • Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services as well as Dubai (UAE) and other Jumeirah properties. To be prepared to answer any guest enquiries and questions
  • Is a continual source of information offering their assistance to all guests and colleagues
  • Actively use the Jumeirah Hallmarks, Guiding Principles and the ‘Everything Considered’ approach in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept
  • Assist the Concierge and Front Office Operations with any guest service requirements
  • To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements
  • Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis
  • Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team
  • Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time
  • Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service
  • Adheres to the Hotel’s health and safety procedures and policies
  • Be aware of the hotel’s fire and emergency procedure
  • Maintain high grooming standards to be an ambassador and the role model in public areas
  • Attend daily and monthly briefings and meetings
  • Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms
  • All in-house VIP’s are met during or upon departure and inviting them back to the hotel
  • To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving or departing from the Jumeirah Emirates Towers
  • Prepare and offer all arrival guests refreshments and cold/ warm towels. Ensure that all operating stock is well maintained and always prepared
  • Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge or directly to the room for check-in, depending on the situation
  • Coordinate guest/ visitor arrivals and departure at the main entrance to ensure that all guest requests are well looked after
  • Be the link between Butler, Club Executive, Front Office, Concierge and Transportation teams to ensure smooth arrival and departure of guests
  • Report any guest incidents or guest complaints to the Duty Manager
  • To assist with the preparation of group registration and the check in procedure of the group
  • To anticipate and meet guests’ needs and requests, ensuring complete guest satisfaction (JD Power - 802)
  • Assist with transportation requests, call for taxis for guests upon request
  • Up sell hotel rooms, Jumeirah outlets & Spas and hotel facilities to guests and visitors to maximize the hotel revenue
  • Be familiar with the cashier and accounting procedure of rooms division
  • Act as a sales person of all Jumeirah properties and products
  • Perform any related duties as requested by the Team leader, Manager or other Senior Management
  • Conduct Hotel show rounds
  • To assist the Manager in maintaining accurate guest history records
  • To attend and take ownership of special requests made by VIP guests either prior to, during or after their stay to ensure that they are fully satisfied
  • To ensure that guests are not kept waiting or in a queue in the lobby, making sure all guests are acknowledged & offered assistance
  • Minimum two years experience in a guest related job role in a 5 star hotel or similar environment
  • To be highly trained on guest relations and communication in a luxury hospitality environment
  • Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred
20

Guest Relations Executive Resume Examples & Samples

  • To ensure the smooth and efficient running of the Department by coordinating reservations and special events
  • To always embrace the Jumeirah Hallmarks
  • To follow proper payroll and uniform procedures
  • To set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room
  • To be fully capable of working with Restaurant Reservation System (Epicure)
  • To answer telephones according to Jumeirah standards and take reservations or provide information regarding the restaurant or any other hotel service
  • Familiar with facilities management systems
21

Guest Relations Executive Resume Examples & Samples

  • Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
  • Sustained and proven experience in a similar quality, five-star, high volume environment
  • Demonstrable skills in front office and hospitality
22

Guest Relations Executive Resume Examples & Samples

  • To welcome and bid farewell to the Guests in a polite, warm and friendly manner, using guest names
  • Daily follow the GR, reception & Club Lounge task lists and follow up the traces set for your department
  • Ensure that all reported issues are followed up and ensure that the guest profiles are updated accordingly
  • Respond to guests’ needs and ensure guest receive prompt attention and personal recognition throughout the hotel
  • Review and be aware of VIP arrivals
  • Check, in conjunction with Reservations the following days VIP arrivals lists
  • Provide detailed and accurate information for the morning Operations Meeting on arriving VIP guests
  • Greet all VIP guests, explaining all facilities and services
  • Allocate rooms for arriving guests with attention to detail & awareness of VIP’s
  • Attend to enquiries, requests and complaints promptly
  • Check and organize VIP rooms prior to arrival, ensuring all amenities and gifts are in place
  • Ensure the smooth running of day-to-day operation of the hotel
  • Ensure efficient communication between all departments
  • Support and assist the Front Desk and give feedback to the Front Office Manager
  • Ensure VIP and Priority Club members receive special attention and that the correct VIP packages are used
  • Ensure that all guest supplies and amenities are offered and replenished to the required standards in the Club Lounge
  • You will be expected to be a point of contact for our guests should they have any queries, answering the telephone, providing assistance and delivering amazing hospitality
23

Guest Relations Executive Resume Examples & Samples

  • Experience of working in Guest Relations or a supervisory role in Front Office within a 5* Hotel or serviced apartments with a strong understanding of the 5* luxury environment service requirements and being able to meet and exceed the standards expected
  • Excellent customer service skills and organisational skills
  • Good working knowledge of MS Office applications and Opera Property Management System
  • Excellent command of the English language - verbal and written
24

Guest Relations Executive Resume Examples & Samples

  • Meeting & greeting guest visiting the hotel and the restaurants or banquet functions
  • Actively promoting the F&B offering of the hotel and offering to handle reservations
  • Menu printing
  • Follow up on administrational tasks
  • Offering welcome arrival experience
  • Escorting to table while explaining buffet offering
  • Ascertain satisfaction of table
  • Ascertain additional requirements of pashmina, reading glasses, bag hanger etc
  • Ensuring full registration addressing the guest by name
  • Follow up on payment of group bookings
  • Extending farewell whilst inviting guests back to return
  • Cashiering
  • Table allocation
  • Assisting other F&B outlets when ever needed
  • Ensure that s/he adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety, HACCP
  • High level of verbal and written English is essential
  • Proficient in MS Word, Excel and PowerPoint
  • Knowledge in Micros, Opera and additional languages are desirable
25

Guest Relations Executive Resume Examples & Samples

  • Initiate guest contact by email & telephone to Family suites, Butler suites, DV, V1, and T4 guests, and Guest Relations contacts
  • Update guest profiles with any information gained regarding their stay
  • Ensure the completion of daily pre-arrival checks and that guest preferences and requests are met
  • Ensure each guest receives a warm and welcoming reception upon their arrival
  • Manage all office administrative duties, including confidential filing, correspondence & inventory (including the welcome cards stock)
  • Communicate through departmental handovers, emails and interdepartmental meetings all pertinent guest information
  • Actively seek feedback from colleagues and guests to further enhance day to day operations with department goals in mind
  • To ensure all guests leave happy by continuous communication and problem solving throughout their stay. If they do raise any issues, ensure they are resolved and followed through
  • Establish a personalised guest culture and guest recognition program throughout the hotel
  • Present VIPs to highlight in the Weekly Operations meeting and prepare a photo document in conjunction with this task (Show me you know me), and to share relevant details of guests arriving and in house on a daily basis
  • To prepare a list of upcoming VIPs to highlight to the Managing Director/Hotel Manager for welcome cards
  • 1-3 years experience in the Hospitality industry
  • Outstanding communication skills, both written & verbal
  • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
  • Enthusiastic and positive personality with the ability to build trusting relationships with others
  • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results
26

Guest Relations Executive Resume Examples & Samples

  • You must have at least 1 year experience as Guest Services Executive in a 5* hotel
  • Knowledge of Microsoft Office Applications
  • Good command of both spoken and written English
  • Additional language is an added value
27

Guest Relations Executive, Night Club Resume Examples & Samples

  • Direct the efficient and effective guest relation operation activities of the outlet
  • Ensure that quality standards of guests relations are met
  • Ensure that service distinctiveness is practiced
  • Plan and conduct tests to identify and improve weaknesses in guest relation activities
  • Solicit and review guests and group critics on quality and service/product provided
  • Identify issues/concerns and formulate recommendations for improvement
  • Ensure staff are effective and well trained
  • Select, oversee and evaluate the work of colleague engaged in greeting, both online and over the phone reservations, database and cashiering
  • Ensure that staff work schedules have sufficient coverage to accommodate anticipated volume
  • Ensure deviation from guest relation procedures are corrected through on-the-job training
  • Utilize performance management principles to fully maximize colleagues productivity
  • Maintain positive labour relations
  • Ensure that colleagues feedback are handled according to established procedures
  • Ensure health and safety standards are understood and applied in all work activities
  • Ensure risk of accidents, illness or injury occurring from unsafe practices are minimized
  • Ensure the outlet physical appearance meets business standards or colleague/guest use and comfort
  • Take corrective action to remedy problems
  • Encourage upselling of beverage products at the hostess area at level 1
  • Carry out any other duties as and when assigned by the Management of the Hotel and department
  • Coordinate with the hostess team regarding proper inventory of Cover charge, ladies night out vouchers ensuring transparency for audit purposes
  • At least 5 years of working experience
  • Proficient in training skills
  • People-oriented
  • Able to work under pressure and independently