Guest Relations Officer Resume Samples

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M Boyle
Melyssa
Boyle
183 Lisette Crescent
Dallas
TX
+1 (555) 248 3029
183 Lisette Crescent
Dallas
TX
Phone
p +1 (555) 248 3029
Experience Experience
Los Angeles, CA
Guest Relations Officer
Los Angeles, CA
Gleichner, Cassin and Johns
Los Angeles, CA
Guest Relations Officer
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
  • Provide guidance to Guest Relations Assistant at work
  • To perform any other tasks/responsibilities as assigned by the management
  • Attend, help, and participate in all meetings prescribed by Front Office Manager or Corporate Trainers
  • Assist in achieving the departmental goals such as Heart Beat, Priority Club Enrollment, Up Selling and control expenses to achieve the budgeted revenue
  • Provide a fond farewell to the guests
  • Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc
Dallas, TX
Chinese Guest Relations Officer
Dallas, TX
Murazik Inc
Dallas, TX
Chinese Guest Relations Officer
  • Select and block rooms and pre-register for arriving individuals or groups assist in escorting and room orientation to all group guests
  • Derive a sense of pride in work well done
  • Work closely with the Concierge Staff to coordinate the efficient handling of guest luggage and follow up on guest requests
  • Have the opportunity to engage in diverse and challenging work
  • Check in walk in, individuals and group guests
  • Utilize the computer system in running daily reports and in blocking special requests
  • Complete key packets and vouchers, and to modify registration cards
present
Detroit, MI
Front Office Guest Relations Officer
Detroit, MI
Tillman-Altenwerth
present
Detroit, MI
Front Office Guest Relations Officer
present
  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
  • Reading, writing and oral fluency in both the Korean & English language
  • Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
  • Is proficient at handling travel arrangements including issuing air tickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
  • Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resorts standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
  • Work closely with guests who wish to converse in their own language, this may be in situations outside of the Front Office Department (Food & Beverage, Spa, Recreation or Dive etc)
  • Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
Education Education
Bachelor’s Degree in Product Knowledge
Bachelor’s Degree in Product Knowledge
University of Illinois at Chicago
Bachelor’s Degree in Product Knowledge
Skills Skills
  • Proficiency and strong knowledge in MS Excel and Opera
  • Calm, efficient, and organized with great attention to detail
  • Able to communicate in a relevant foreign language
  • Are pro-active and reliable
  • Basic Telephone skills
  • Excellent Hospitality Skills
  • Excellent communication skills
  • Proficient in English both in oral and written English language
  • Knowledge of other languages would be an advantage
  • Strong Communication skills (verbal, listening, writing)
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15 Guest Relations Officer resume templates

1

Loss Prevention / Guest Relations Officer Resume Examples & Samples

  • Detects potential sources of security and safety hazards, responds to emergencies, handles complaints, investigates and compiles reports in a professional and hospitable manner
  • Maintains accurate records while performing daily duties including camera monitoring, shift activity, guest and employee incidents, tracking and moving all shipping and receiving for the hotel, able to keep information confidential
  • Resolve difficult guest situations in a professional and hospitable manner
  • Respond to emergencies
  • Handle incoming and preparing outgoing guest shipments
  • Manage hotel lost & found
  • Communicate with management and colleagues in an effective and professional manner
  • Maintain a calm and professional demeanor during difficult situations
  • Complete any and all tasks assigned in a timely manner to the expected level
  • Must be able to read, write, speak, understand and comprehend English fluently. -required
  • Must have a high school diploma or equivalent. -required
  • Must have at least 1 year of guest service experience. -required
  • Must be proficient with computers, specifically, Microsoft Office. -required
  • Must have a valid US driver’s license. -required
  • Must complete a satisfactory Motor Vehicle Record check before employment. -required
  • Must have or be able to obtain a CPR, First Aid and AED certification within 30 days of hire
  • Must maintain a positive and optimistic attitude at all times
  • Must be able to work all shifts with minimal supervision
  • Must be able to communicate in an effective and professional manner
  • Must be able to remain calm in difficult situations
  • Must be able to learn quickly to work in various situations
  • Must be able to bend, crawl, climb, lift, kneel and crouch. -required
  • Must be able to lift up to 100 lbs. -required
  • Must be able to work in all weather conditions
  • Must be able to work weekends, evenings and holidays. -required
  • Must be able to make a year-round commitment. -required
  • Ability to communicate in Spanish is helpful
  • Resumes. -required
  • In-person interviews. -preferred
2

Guest Relations Officer Resume Examples & Samples

  • Pleasant personality
  • At least 1 year experience in 5-star hotel
  • College level education
  • Basic Telephone skills
  • Can handle cash transaction
  • Proficient in English both in oral and written English language
  • Knowledge of other languages would be an advantage
3

Chinese Guest Relations Officer Resume Examples & Samples

  • Display, at all times, a friendly, courteous and professional manner in all dealings with Chinese guests, patrons and other employees
  • Welcome hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
  • Handle a multitude of keys
  • Quote and be familiar with room and rate availability for current and future dates
  • Accept reservations, changes and cancellations in the absence of reservations staff
  • Select and block rooms and pre-register for arriving individuals or groups assist in escorting and room orientation to all group guests
  • Check in walk in, individuals and group guests
  • Work closely with Guest Relations Manager to make sure that Chinese Guest has good experience
  • Work closely with the Concierge Staff to coordinate the efficient handling of guest luggage and follow up on guest requests
  • Handle guest problems or complaints
  • Utilize the computer system in running daily reports and in blocking special requests
  • Handle safety deposit box requests, including distributing, giving access to and closing procedures
  • Complete key packets and vouchers, and to modify registration cards
  • Maintain a balanced bank assigned to you from the hotel
4

Guest Relations Officer Resume Examples & Samples

  • Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting
  • Assist guests with check in and checkout, other cashiering duties
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  • Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
  • Meet, greet, room and send VIPs
  • Room inventory and monitoring house situation
  • Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area
  • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
  • Be aware of the Hotels fire and emergency procedure
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies
  • Minimum O level
  • Minimum 2 years Hotel Front Office experience
  • Knowledge of Opera would be of advantage
  • Good guest interaction skills
  • Leadership/People management
5

Guest Relations Officer Resume Examples & Samples

  • Some College
  • Being in a similar guest relations role in any service environment
  • 2 years of Luxury Hotel experience or similar preferred
  • French, Chinese, and or Arabic language skills are preferred
  • If you are interested in this position, please apply on the following website: www.qhire.net/sofitel
  • Job Requirements
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with special requests, and thank guests with genuine appreciation
  • At all times engage hotel guests to enhance the service experience taking ownership of the situation and contacting appropriate individual or department (e.g., Housekeeping, Food & Beverage Manager) as necessary to resolve guest call, request, or problem
  • Observe guest reactions and confer frequently with service staff to ensure guest’s satisfaction
  • Smile and maintain an upbeat persona at all times when interacting with the guests
  • Maintain complete working knowledge of: daily house-count, arrivals/departures, V.I.P.’s, scheduled in-house, group names, group contacts, activities, locations, and times as well as special requests/arrangements
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Facilitate customized welcome for all Le Club members as well as VIP clients
  • Act as point of contact for all VIP and Le Club members during their visit at the hotel
  • Be a champion of Cousu Main in the hotel
  • Attend, help, and participate in all meetings prescribed by Front Office Manager or Corporate Trainers
  • Ensure guest receives a fond farewell including inviting them back
  • Handle any additional responsibilities given by the Manager
  • Able to maintain control and composure in difficult situations
  • Able to exhibit a positive and welcoming attitude at all times
6

Front Office Guest Relations Officer Resume Examples & Samples

  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Attention to detail and the ability to multi task are required
  • Excellent communication skills are essential
  • Warm welcoming smile, a positive attitude and be knowledgeable about the local area
  • Reading, writing and oral fluency in both the Korean & English language
7

Guest Relations Officer Resume Examples & Samples

  • Manage, record and resolve Guest or customer complaints promptly
  • Maintain staffing levels to meet business demands
  • Attend all Reception meetings and Executive Lounge Meetings
8

Chinese Guest Relations Officer Resume Examples & Samples

  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Supporting the sales team with regards to the Chinese clients and join them for client visits whenever required
  • Assist the F&B Coffee shop whenever there are Chinese groups
  • Proven ability to listen and respond to demanding Guest needs
9

Executive Club Guest Relations Officer Resume Examples & Samples

  • Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
  • Know all frequent customers and be familiar with their special requests. Ensure that their needs are met
  • Ensure that all guest supplies and amenities are offered and replenished to the required standards
  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Fluency in reading, writing, and spoken Korean & English
  • College degree preferably specializing in hospitality
  • Excellent personal presentation and interpersonal skills
  • Outgoing personality and a can-do approach to any task
10

Healthclub Guest Relations Officer Resume Examples & Samples

  • Calls guests by name whenever possible
  • Provide prompt, efficient and courteous services to guests, members and visitors
  • Abides by principles of guest privacy
  • Handles guests needs or requests and reports complaints to the supervisor
  • Attends to all guest queries and requests promptly
  • Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
  • Greet and escort guests to lounge chairs and present towels
  • Preferably with a University degree
  • At least two years related experience
  • Excellent English skill, both oral and written
  • Proficient in computer operations (Word, Excel and PowerPoint)
  • Can communicate, read & write Arabic is an added advantage
  • Presentable and a team player
  • Female Only / European
11

Guest Relations Officer Resume Examples & Samples

  • Updates Guest History files on a regular basis
  • Reviews next day’s arrivals for unsuspected VIP’s
  • Prepares and supervises the distribution of guest amenities, welcome letters and fruit
  • Attends guests needs, queries and requests promptly
  • Promotes hotel facilities whenever possible
12

Japanese Guest Relations Officer Resume Examples & Samples

  • Meet, greet and direct Japanese Guests who enter the lobby area
  • Assist with other departments, as necessary
  • An ability to listen and respond to demanding Japanese Guest needs
  • Flexibility to respond to a variety of different work situations
13

Front Office Guest Relations Officer Resume Examples & Samples

  • Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
  • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Assistant Manager for further follow up
  • Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells roomtypes and resort facilities in a sensitive and personalized manner
  • Keeps abreast of events on the island; proactively updates and maintains Guest History databases
  • Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures
14

F&B Guest Relations Officer Resume Examples & Samples

  • Be presented with competitive pay scheme along with a fair share of service charge on monthly basis
  • Explore diving and snorkeling activities on the house
  • Earn complimentary rooms nights based on your service period with the Four Seasons
  • Be provided Twin furnished accommodation
  • Get free WIFI in employee lounge and living areas
15

Guest Relations Officer Resume Examples & Samples

  • Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager
  • Promotes the Marjan’s brand philosophy through his or her exemplary attitude, behavior, uniform, and excellent communication skills
  • Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile
  • Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay
  • Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts
  • Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met
16

Korean Guest Relations Officer Resume Examples & Samples

  • Greet Korean guests and other guests when needed upon arrival
  • Plan and co-ordinate the provision of friendly, efficient services to Korean guests and other guests when needed
  • Schedule, co-ordinate and supervise all activities for Korean guests and other guests when needed
  • Trace relevant statistics about clientele
  • Assist with check-ins/check-outs of Korean guests and other guests when needed
  • Room Korean guests and other guests when needed
  • Assist Korean guests and other guests when needed with airline bookings and reconfirmations
  • Assist all departments in being receptive to the needs of guests
  • Attend recreational activities when necessary
  • Assist with translations (information; guest directory; menus etc) as required
  • Able to read, write and speak Korean
  • Proficient in the use of Microsoft Office and Front Office System
  • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  • 1 year experience in front office/ guest services operations/ customer service, or an equivalent combination of education and experience
17

Guest Relations Officer Resume Examples & Samples

  • Has 1 - 2 years of relevant experience in 5* Hotels or Resorts
  • Able to communicate in a relevant foreign language
  • Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
  • Be able to spend leisure time in our Employee Lounge equipped with foosball table, pool table, table tennis, PS4 & TV
18

Guest Relations Officer / Attendant Resume Examples & Samples

  • Excellent command in both spoken and written English and Chinese (Including Cantonese and Mandarin)
  • Shift duty is required
  • Responsible for assisting front office operations and maintaining good relationship with the guests
  • Handle check in / out procedures in the reception counters for the guests
  • Perform other duties as assigned by supervisors
19

Japanese Guest Relations Officer Resume Examples & Samples

  • Greet Japanese guests and other guests when needed upon arrival
  • Plan and co-ordinate the provision of friendly, efficient services to Japanese guests and other guests when needed
  • Schedule, co-ordinate and supervise all activities for Japanese guests and other guests when needed
  • Plan and co-ordinate all promotional activities targeting clients
  • Assist with check-ins/check-outs of Japanese guests and other guests when needed
  • Room Japanese guests and other guests when needed
  • Cover guest relations desk
  • Assist Japanese guests and other guests when needed with airline bookings and reconfirmations
  • Plan and conduct group and function rundown meetings
  • Assist in any other duties when required by the Guest Relations Manager
  • Provide feedback from Guests to Front Office Manager for actions
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Able to read and write English
20

Guest Relations Officer Resume Examples & Samples

  • Adhere to the hotel credit policy and cash handling procedures
  • Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc
  • Previous experience working within Front Office Department or similar environment
  • Strong Communication skills (verbal, listening, writing)
  • Excellent Hospitality Skills
21

Guest Relations Officer Mandarin Resume Examples & Samples

  • Be responsible for special room assignments and suite occupancies
  • Must be fluent with Mandarin language
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Conflict resolution experience
  • Cash handling experience
22

Overnight Guest Relations Officer Resume Examples & Samples

  • High school education; Bachelor’s degree strongly preferred
  • Ability to stand continuously for an entire work shift
  • Ability to handle luggage, packages, and boxes up to 50 lbs carried over a distance of up to 20 feet
  • An innate ability to communicate one-on-one with guests and provide intuitive service
  • A keen eye for detail and consistency
  • Positive demeanor and energetic spirit
  • A comfort reading reports, maps and directions, utilizing computer systems, and communicating both verbally and in writing to guests to ensure the very best experience
  • Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
  • Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
  • Be rewarded with market-leading pay and a comprehensive benefit plan
  • Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
  • Receive a complimentary meal when at work in our employee restaurant, the Sound Café
23

Guest Relations Officer Resume Examples & Samples

  • Minimum 1 year work experience hotel operations
  • Good customer service, communications and interpersonal skills are a must
  • Fluent in both Korean and English
24

F&B Guest Relations Officer Resume Examples & Samples

  • Technical education in Hospitality is preferred
  • Be presented with competitive pay
  • Be provided Twin Shared accommodation
25

Front Office Guest Relations Officer Resume Examples & Samples

  • Possesses excellent English, math and psychometric abilities
  • Possesses well developed Guest PR skills
  • Possesses aptitude and upward mobility
  • Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resorts standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
  • Is competent in the use of the property management system; collects, retrieves and accurately updates relevant data; follows impeccable telephone etiquette
  • Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
  • Provides guests with insightful recommendations on the areas cultural, shopping and dining & entertainment establishments; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences
  • Is proficient at handling travel arrangements including issuing air tickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
  • Strictly complies with hotel's cash handling policies and procedures
  • Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
  • Work closely with guests who wish to converse in their own language, this may be in situations outside of the Front Office Department (Food & Beverage, Spa, Recreation or Dive etc)
  • Be part of a cohesive team with a singular focus on creating a memorable experiences for our guest and employees
  • Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons
  • Be presented with competitive pay scheme
  • Be provided Twin accommodation
  • Be provided with meals in Employee Restaurant
  • Have the opportunity of staying fit by using our Employee Gym & outdoor sports facilities
26

Overnight Guest Relations Officer / Bellman Resume Examples & Samples

  • Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities
  • Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues
  • Works harmoniously and professionally with co-workers and supervisors
  • Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
  • Excellent written and verbal grammar and composition skills
27

Guest Relations Officer Resume Examples & Samples

  • College/University Diploma in Hotel Management
  • Proficient in the English language (verbal & written)
  • Must be able to handle a multitude of tasks in a intense, ever-changing environment while remaining calm and collective
  • Knowledge of Front Office systems - Opera would be an advantage
28

Guest Relations Officer Resume Examples & Samples

  • Provide warm welcome to the guests
  • Provide a fond farewell to the guests
  • Conduct the resort orientation
  • Escort the guests to their villas
  • Villa introduction for guests
  • Plan resort stay for the guest
  • Be the first point of contact through out the guest stay
  • Responsible for the wellbeing of the guest through out their stay
  • Coordinate with all relevant departments pertaining to the guest stay and wellbeing
  • Problem solving and “ can do ” attitude and responsible for a satisfactory outcome
  • Actively follow-up with other Team Members to make sure quests requests are being attended to
  • Be very resourceful and quickly learn the how and where to get things done in the resort
  • Good in written and oral communication
  • Ensure every guest feedback is entered on the the Guest feedback log and follow up when required
  • To ensure the Lobster Ink training is complete as required
  • Business and technology capability including computers and accounting
  • Very “hands-on” and ready to help and assist when required
  • Financial literate
  • To perform any other tasks/responsibilities as assigned by the management
  • Experience in a five star property in a similar position, at least two (2) years
  • Strong personality who fosters good team working relations
  • Positive with a ‘can-do’ attitude
  • Experience working in a multicultural team including working in an isolated resort environment
  • Flexible working hours, hands on, patient, people’s person and very service oriented
  • Excellent organizational skills, able to multitask and meet deadlines
  • Additional language skill an advantage - preferably Japanese language