Customer Relations Executive Resume Samples
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Customer Relations Executive Resume Samples
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KC
K Cummerata
Keegan
Cummerata
94079 Vinnie Drive
Phoenix
AZ
+1 (555) 806 5674
94079 Vinnie Drive
Phoenix
AZ
Phone
p
+1 (555) 806 5674
Experience
Experience
Los Angeles, CA
Customer Relations Executive
Los Angeles, CA
Howell, Will and Ziemann
Los Angeles, CA
Customer Relations Executive
- Performing against customer service KPI's and SLA's
- Proven track record in delivering high standards of customer service over the phone would be ideal
- Excellent verbal and written communication abilities
- Liasing with Quality Assurance, Compliance and Technical Teams to enhance customer communications
- Deal with complex customer situations and aggrieved, angry and frustrated customers
- Undertake a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Bank’s Final Response
- Collaborative approach to handling issues
present
Chicago, IL
Customer Relations Executive
Chicago, IL
Heidenreich, Cartwright and Ebert
present
Chicago, IL
Customer Relations Executive
present
- Identify areas for improvement within the business and acting to address as agreed with the line manager
- Working to provide customer query resolution specifically around escalations
- To provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers
- Confidence to make decisions (often under pressure), exercise judgment and use initiative
- Manage Client expectation throughout the process in terms of when their expectations could be met through verbal, written and regular communication
- Providing support to the Defined Contribution Customer Service business area
- Implementing a progressive customer focused change management and quality
Education
Education
Indiana University
Skills
Skills
- Excellent administration and communication skills and able to give attention to detail
- Good knowledge of products and services within Saga Healthcare Ltd
- Attention to detail
- Excellent customer service skills and telephone manner
- Able to work on own initiative as well as part of a team
- Excellent reading skills and written grammar
- Excellent telephone manner
- Undertake a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Bank’s Final Response
- Professional and friendly
- Be a confident and calm individual who is self-motivated, a strong team player who enjoys working autonomously as well as part of a team
3 Customer Relations Executive resume templates
Read our complete resume writing guides
1
Customer Relations Executive Resume Examples & Samples
- Receiving incoming calls from Clients adhering to quality standards and KPI's
- Ascertain and summarise all Clients requirements through effective questioning
- Manage Client expectation throughout the process in terms of when their expectations could be met through verbal, written and regular communication
- Co-ordinating Client interviews and introductions after an effective match has been found and met with
- Performing against customer service KPI's and SLA's
- Communicate effectively your Clients tailor made needs to internal departments to ensure continuity of service
- Proven track record in delivering high standards of customer service over the phone would be ideal
- Comfortable with progressing and managing Client expectation
- Excellent verbal and written communication abilities
- Hours available would operate a shift pattern with oncall responsibilities
2
Customer Relations Executive Resume Examples & Samples
- Good knowledge of products and services within Saga Healthcare Ltd
- Assertive, customer focussed etc
- Excellent customer service skills and telephone manner
- Able to work on own initiative as well as part of a team
- Excellent administration and communication skills and able to give attention to detail
3
Customer Relations Executive Resume Examples & Samples
- Providing support to the Defined Contribution Customer Service business area
- Implementing a progressive customer focused change management and quality
- Previous complaint handling/administration/relations based position
- CF1 Qualifications preferable or a desire to study towards them
- A passion for customer service excellence
4
Customer Relations Executive Resume Examples & Samples
- Deal with complex customer situations and aggrieved, angry and frustrated customers
- Undertake a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Bank’s Final Response
- Develop and deliver timely, accurate and effective responses in a timely manner using the appropriate communication medium (written or verbal)
- Identifying wherever possible, ways of resolving complaints to the customer’s complete satisfaction
- Produce exemplary written responses to customers that are grammatically and factually accurate, empathetic and clear
- Keep customers informed of the progress made in resolving their complaint
- Clearly communicate requirements to other business areas when information is required to resolve complaints and follow up on these
- Your Skills and Qualifications will include
- Analytical skills to determine cause of complex issues, including ability to assess and understand the associated reputational risk posed by serious customer complaints
- Confidence to make decisions (often under pressure), exercise judgment and use initiative
- Planning and organisational skills: Ability to work by themselves to resolve individual complaints, and be a participating and supportive team player
- Flexibility – willingness to acquire and use the breadth and depth of knowledge needed to answer complaints
- Excellent communication skills – it is a necessity to be able to communicate both verbally and in writing in a clear and effective manner (much of the customer contact is by telephone)
- Complaint handling experience
5
Customer Relations Executive Resume Examples & Samples
- Offer recommendation assistance for travelers requesting suggestions on accommodations on assigned countries
- Guide travelers on how to contact host and pay for the booking
- Contact host to confirm availability and rates as appropriate
- Assist host on pricing clarification as appropriate
- Facilitate booking modifications, issuance of refunds and payouts
- Work on additional projects as assigned which may include translations of Help content and FAQs
- 2 to 3 years of relevant experience in customer service or travel related industry
- Excellent communication skills (both verbal and written)
- Native Japanese fluency and business level English
- Self-starter and a strong team player
- Startup mentality and a strong desire to learn new skills
- Able to work shifts that spans weekend and public holidays
6
Customer Relations Executive Resume Examples & Samples
- Confident communicator
- Professional and friendly
- Excellent reading skills and written grammar
- Flexible
- Calm and patient
7
Customer Relations Executive Resume Examples & Samples
- To provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers
- To handle complaints in accordance with Group Standards (and therefore Financial Conduct Authority requirements), ensuring complaints are resolved in a timely fashion and without undue bureaucracy
- Take ownership of complaints and resolve them by telephone, mail and face to face
- Support root cause analysis activity to identify complaints trends and contribute to mitigating the reputational and financial risk of complaints through timely and accurate recording of case information
- Adopt a value based approach when dealing with customers
- Provide information on complaint handling and escalate issues to the Customer Relations Team Leader appropriately Collating and recording accurate complaint case data
- Identify areas for improvement within the business and acting to address as agreed with the line manager
