Customer Relations Coordinator Resume Samples

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KM
K Mueller
Kelsi
Mueller
3953 Mayer Villages
San Francisco
CA
+1 (555) 397 2357
3953 Mayer Villages
San Francisco
CA
Phone
p +1 (555) 397 2357
Experience Experience
Detroit, MI
Customer Relations Coordinator
Detroit, MI
Cormier, Reilly and Macejkovic
Detroit, MI
Customer Relations Coordinator
  • Provide timely and accurate feedback to consumers and ASI field teams
  • Works closely with the Marketing team on promotions and social media
  • Perform special functions and other duties, as delegated
  • Assist and/or initiate the research and resolution of customers’ shortage/overage and shipping error claims
  • Receive and process orders from Fuji sales reps, Fuji marketing managers, brokers and rep companies
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Provide excellent service as defined by Aveda CR guidelines
Detroit, MI
IT Customer Relations Coordinator
Detroit, MI
Little, Abshire and Jacobson
Detroit, MI
IT Customer Relations Coordinator
  • Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SalesForce.Com
  • Provide basic technical assistance to clients (troubleshooting)
  • Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service
  • Preparing vehicles to be serviced by putting down mats and plastic to protect interiors, making key tags and driving vehicles from the service lanes to the service stalls
  • Assist in creating and managing order form workflow
  • Work on product allocations with Supply Chain Managers
  • Be proficient in all relevant SAP functions and reporting, including but not limited to order processing, backorders, listings and exclusions, CR Master Data GCC and Global Master Data
present
Philadelphia, PA
Lead Customer Relations Coordinator
Philadelphia, PA
Hermiston-Crona
present
Philadelphia, PA
Lead Customer Relations Coordinator
present
  • Managing Quality of Service
  • Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards
  • Ensure that team members are logged in to ADT systems on time and for full shift duration
  • Providing prompt and efficient handling of work activities requested by dealership managers
  • Work as a team and assist each other in daily call centre operational issues
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Create/update processes for ERP, Salesforce and Document Management System (DMS) and communicate to the department
Education Education
Bachelor’s Degree in Self
Bachelor’s Degree in Self
West Virginia University
Bachelor’s Degree in Self
Skills Skills
  • Manages calls professionally and efficiently using excellent communication skills
  • Mathematics – ability to solve basic math calculations
  • Excellent attention to detail
  • Basic knowledge of customer support processes (i.e. Order related: pricing, products, order status etc.)
  • Good computer skills (Microsoft Office, order entry system, etc.)
  • Presentation skills - present information in a clear and professional manner
  • Time Management – ability to manage one’s own time
  • Ability to resolve customer complaints/problems and provide follow up to customers and supervisor
  • Adaptability
  • Strong negotiation skills
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7 Customer Relations Coordinator resume templates

1

Customer Relations Coordinator Resume Examples & Samples

  • Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver a legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations
  • Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience
  • Ensure customer problems are handled appropriately, escalating issues when necessary
  • Ensure the customer area is professional and inviting in appearance
2

Customer Relations Coordinator Resume Examples & Samples

  • Ensure the customer area is professional and inviting in appearanceDevelop and Manage the Team / Teamwork
  • Contribute to a positive working environment
  • Actively participate in the performance management process
  • Meet professional/personal development objectives by utilizing learning maps
  • Actively participate in regular meetings and coaching sessionsBusiness Results
  • Identify sales and advice opportunities and refer customers to appropriate team members or internal Bank partners
  • Manage customer flow by identifying customer needs, setting expectations for when and who will meet these needs and making customer appointments as requiredInternal Practices & Processes
  • Contribute to the branch objective for Operational Excellence
  • Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
  • Understand and apply bank/branch operating policies and procedures – which may include assisting with the branch opening and closing procedures on a rotational basis
  • Ensure necessary due diligence to support the accuracy of all customer transactions
3

Customer Relations Coordinator Resume Examples & Samples

  • Process Launch/Distributor returns, credits and debit memos
  • Create and communicate daily reports
  • Be proficient in all relevant SAP functions and reporting, including but not limited to order processing, backorders, listings and exclusions, CR Master Data GCC and Global Master Data
  • Maintain and update Launch/Distributor Manual
  • Liaise with Material Mgt/Planners, Inventory, Logistics, Transportation, Distribution Services and other internal and external departments
  • Provide and maintain a clear and concise method of communication regarding launches and special programs
4

Customer Relations Coordinator Resume Examples & Samples

  • Primary contact for consumer calls and ASI field team hotline
  • Be proficient and utilize all applicable SAP functions to ensure maximum usage, compliance and complete and accurate documentation
  • Provide timely and accurate feedback to consumers and ASI field teams
  • Be knowledgeable of Aveda products, techniques and processes utilized in professional stylist services within salons
5

Customer Relations Coordinator Resume Examples & Samples

  • Primary contact for salon customers
  • Take orders efficiently utilizing SAP functionality with a focus on exceeding expectations of our customers
  • Achieve service fundamentals and sales goals
  • Impart product knowledge, launch information, and use suggestive selling techniques resulting in increased sales and profitability for our customers and Aveda
  • Take challenges, claims and discrepancies quickly and efficiently and follow up on resolution
  • Possess specialized knowledge pertaining to Aveda’s salon service, products and applications
  • Perform special functions and other duties, as delegated
  • 2 years in related field preferred
6

Customer Relations Coordinator Resume Examples & Samples

  • Builds and maintains relationship with on-lot Studio Operations department and outside vendors
  • Assists with executing Studio Operations marketing and communications strategies
  • Supports Customer Relations team with sourcing and distribution of merchandise efforts
  • Monitors the Operations Service Desk call line, ensuring an efficient customer service experience
  • With the Customer Relations Manager, creates in-person, email and phone surveys. This also includes monitoring feedback on customer experience and compiling such data for analysis
  • Works closely with the Marketing team on promotions and social media
  • Supports and executes special projects as required by management
  • Provides support to the departments on projects as needed
  • Assists with on-lot tours for company guests
  • Responsible for industry research, including reporting on trends and new customer opportunities for the department
  • Must have at least three years of customer service experience, preferably within the entertainment industry
  • Strong technical proficiency required, including knowledge of MS Excel, WorD, Outlook, and other CRM systems
  • Must be able to work flexible hours, which periodically may include weekend hours, based on business needs
  • College degree in Communications, Marketing, Business or Film & Television preferred
  • Must have strong analytical skills and exceptional communication skills
  • Other essential skills include teamwork, solution-focused problem solving, people management, and proven customer service excellence
7

Customer Relations Coordinator Resume Examples & Samples

  • Facilitate the set-up process for all new accounts
  • Offer support to various projects
  • Daily data entry updates as needed including end of night data entry and order processing
  • Staff reception desk during breaks and lunches daily as well as cover reception full time during sick vacation days
  • Provide general administrative support for the multiple functional areas of Customer Relations
  • Bachelor’s degree preferred in business administration or related
  • At least two years general office experience
  • Must have pleasant and professional phone manner
  • Must be detail-oriented, resourceful, proactive, self-motivated, and organized
  • Data entry experience is required
  • Demonstrated Proficiency in MS Office products is required
  • Proven ability to work independently as well as part of a team
  • Ability to follow directions and deliver with strong attention to detail on a first pass
  • Excellent written, verbal and presentation skills
  • Experience in a manufacturing and or/golf environment is desired
  • Sense of urgency, committed, and dependable
8

Customer Relations Coordinator Resume Examples & Samples

  • Conduct telephonic Post Install surveys
  • Grade 12 or equivalent
  • Computer literate (MS Office, Listener, Outlook, Internet)
  • Knowledge of security industry advantageous
  • Information gathering and management
  • Persuasiveness
  • Tenacious
  • Stress tolerance
  • High energy levels
9

Customer Relations Coordinator Resume Examples & Samples

  • Sell NA Deficiencies that have been identified through inspections
  • Deliver prepared NA proposals for new and established NA clients
  • Determine customer needs and develop a sale strategy to gain customer understanding of company NA service offerings
  • Develop and maintain a tracking system that will monitor and support the designated sales plan
  • Maintain correct and complete records of all sales related activities and follow-up with customer
  • Develop a positive ongoing relationship with customers to ensure that SimplexGrinnell is exceeding their requirements
  • Complete and submit monthly sales database and archive files
  • 3 or more years of experience in the Fire Protection industry in installation, inspection or as a technician
  • Completion of a college diploma in Fire Protection or Electrical/Electronics or equivalent experience
  • Excellent presentation skills and proven sales track record
  • Must possess good oral and written communication skills
  • Must have the ability to close sales and handle a variety of situations encountered during the sales process
  • Valid Driver's license
10

Customer Relations Coordinator Resume Examples & Samples

  • Receive and process cancellations
  • Handle incoming calls or inquiries from customers who wish to cancel their service
  • Investigate and solve customer’s complaints or queries
  • Provide feedback to customers and ensure the relevant region is updated
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with regions
  • Record cancellations, complaints and save offers on customer sat
  • Analyse statistics or other data as required by management
  • Knowledge of administrative procedures
  • Knowledge of security industry beneficial
11

Customer Relations Coordinator Resume Examples & Samples

  • Process software license orders and stock orders via multiple CRM systems and verify license agreements in accordance with company policies and procedures
  • Generate timely, accurate license keys and deliver them to sales channels and customers
  • Utilize CRM checks to strive for succinct data integrity
  • Participate in department projects such as developing rollout plans for product delivery
  • Responsible for quarterly closing
  • Experience in a billing, order processing, or customer service environment
  • Must have previous experience with CRM (Customer Relationship Management) Systems and strong computer skills (MS Office Suite) prefer Salesforce
  • Knowledge and understanding of GAAP or basic accounting principles
  • Experience working in database environment including report generation responsibilities
12

Customer Relations Coordinator Resume Examples & Samples

  • Answer inbound calls as well as assist customers who have specific inquiries
  • Receiving incoming calls on skills based routing basis
  • Transferring calls to other departments
  • Handle and resolve customer complaints or escalate if required by policy Receiving and actioning of emergency calls
  • Technical service call bookings
  • Sales leads qualification and appointment booking
  • Provide basic technical assistance to clients (troubleshooting)
  • Provide customers with required information to resolve queries
  • Loading of temporary / holiday instructions (if appropriate to skills base) Account, Sales, Technical, Ops and other queries handling
  • Verification of Listener information
  • Delegation of queries / complaints to relevant departments
  • Work as a team and assist each other in daily call centre operational issues
  • 6 months experience within a call centre / customer service environment
  • Bilingual (English and Afrikaans)
  • Ability to work shifts
13

Lead Customer Relations Coordinator Resume Examples & Samples

  • Managing Quality of Service
  • Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards
  • Ensure staff members stay abreast of all changes and additions to knowledge base
  • Matric or relevant qualification
  • Customer Service supervisory experience in a Call Centre environment would be advantageous
  • Computer literacy essential (MS Word, Excel, Outlook, Listener)
14

Customer Relations Coordinator Resume Examples & Samples

  • Answer all queued & escalated incoming telephone calls in an efficient and professional manner
  • Coordinate service requests in accordance with ADT policy, customer needs and technician availability
  • Ensure that all information given by the customer corresponds with the information on the system
  • Rebooks to be done up to date on a daily basis if need be
  • Liaise with CAD for Installation Warranty Booking or escalate to CAD
  • To inform FLM / Manager via email of any on-going / rebooked calls, if sites have been visited more than twice by any technician due to a recall
  • Following up with customers after Technician’s visit – Before & After service communication to be done daily
  • Coordinate after hour calls for standby Technicians whilst still on duty if shift s exceed normal work hours
  • Assisting customers & technicians on an ongoing basis
15

Customer Relations Coordinator Resume Examples & Samples

  • Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Work with customer on special order requirements for international shipping. Achieves and maintains rapport with customers and works to give them the best possible service
  • Work with Freight Forwarders to coordinate customer shipments
  • Monitor and follow up on current and past due orders to provide accurate and timely responses to the customers
  • Manages calls professionally and efficiently using excellent communication skills
  • Processes customer orders/inquiries received by email, phone or fax. Coordinates orders with warehouses, shippers, and contractor/jobsites to determine delivery dates. Determines and facilitates appropriate shipping options
  • Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SalesForce.Com
  • Collaborates with other departments, including Sales and Material Planning to ensure that customer needs are met. Refer unresolved customer grievances to designated departments for further investigation
  • Required making decisions on an order by order basis as to what pricing policy and/or special handling requirement are needed on each order. Maintain a customer profile with up to date special pricing and requirements
  • Create/update processes for ERP, Salesforce and Document Management System (DMS) and communicate to the department
  • 3 to 5 years prior experience in high velocity Customer Service or sales support role or a minimum of 10 years related experience with a high school diploma. Experience with related products is helpful but not required to perform the essential responsibilities of the position. In addition the successful candidate must be highly organized and detail oriented an active communicator and processes the ability to take initiative and work independently while maintaining a high degree of self-motivation. Thinking proactively and finding opportunities to improve customer service and create greater efficiencies are essential traits for this position. The individual must have excellent verbal and written communication skills as well as excellent interpersonal skills. The candidate must have computer experience with Microsoft Office including Word, Excel, and Outlook. SAP experience preferred but not required. Also able to navigate the internet for online based data and tech support. Telephone and organizational skills as well as ability to handle high stress situations are necessary. The individual must also be capable of dealing with highly confidential information, especially when dealing with customer pricing
16

Customer Relations Coordinator Resume Examples & Samples

  • Greeting customers as they enter the dealership
  • Providing a prompt response to all customer inquiries
  • Assisting with vehicle delivery
  • Assisting all associates in providing customers with an “EXCELLENT” sales experience
  • Assuring all customers are logged after they are introduced to a Sales Associate
  • Ensuring that customers are directed to the proper associate for assistance
  • Providing prompt and efficient handling of work activities requested by dealership managers
  • Extending the highest level of courtesy and friendliness to every customer
  • Inspecting the showroom and waiting areas frequently to ensure cleanliness
  • Maintaining new vehicle brochure inventory
17

Customer Relations Coordinator Resume Examples & Samples

  • Assisting within the Service Department
  • Assisting all associates in providing customers with an “EXCELLENT” service experience
  • Assuring all customers are logged after they are introduced to a Service Advisor
  • Inspecting the service area and waiting areas frequently to ensure cleanliness
18

Customer Relations Coordinator Resume Examples & Samples

  • Receive and process moving cancellations
  • Qualify and call on all “new leads”
  • Attempt to book appointments with relocation/reconnection customers
  • Schedule appointments in Sales consultants diaries
  • Follow up on all unclosed leads
  • Handle calls from customers who wish to cancel their service
  • Keep internal and external customers informed of the status of the relocating process
  • Communicate and coordinate with internal departments and branches
  • Record cancellations of appointments
  • Book system removal where reconnections were not possible
  • Analyse statistics relating to reconnections
  • Experience in telephonic sales support
19

Customer Relations Coordinator Resume Examples & Samples

  • Matric/desired education in PR, Communications or Information science
  • Basic entry level experience and must have a solid understanding of the internet, copywriting and customer service internet technologies
  • Proven ability to work under pressure and to deal with difficult client’s
  • Customer service orientated & maintain confidentiality
  • Demonstrated ability to get things done
  • Customer Service experience in any industry
  • Outstanding written and communication skills
  • Computer literacy essential (MS Word, Excel, Outlook, Listener & internet explorer)
  • Social networking skills
  • Exercise initiative
  • Timeously follow up and maintain statistical info
  • Must be efficient, accurate and have a passion for service excellence
  • Maintaining effective teams
20

Customer Relations Coordinator Resume Examples & Samples

  • Greets customers as they enter the Service department
  • Preparing vehicles to be serviced by putting down mats and plastic to protect interiors, making key tags and driving vehicles from the service lanes to the service stalls
  • Keeping the service drop-off area clean and free of debris
  • Retrieving newly-serviced vehicles for customers
  • Keep filing current and organized
  • Other administrative duties as assigned May move vehicles not currently being serviced
  • 1-2 years previous experience in a dealership preferred but not required Good communication skills both written and verbal Professional appearance and work ethic Superior customer service skills Valid driver’s license with less than 2 moving violations - Must be able to drive manual transmission vehicles
21

Customer Relations Coordinator Resume Examples & Samples

  • Handles incoming calls from internal and external customers
  • Enters customer orders (phone, fax, or written) into the company’s order entry system
  • Taking Credit Card Payments
  • Checks and releases various holds on: shipping, back order, duplicate orders, incomplete orders, large quantity and multiple holds
  • Assists with requests on shipping, product availability, terms and conditions, and stock information
  • Enters customer feedback information into a database
  • Assists customers in determining product needs and provides basic assistance on products
  • Updates existing accounts with accurate billing, shipping, and contact information
  • Completes phone and voicemail requests from internal and external customers
  • Minimum 2 years’ experience in B2B sales order administration and customer service ideally within a manufacturing environment
  • Basic knowledge of customer support processes (i.e. Order related: pricing, products, order status etc.)
  • Ability to resolve customer complaints/problems and provide follow up to customers and supervisor
  • Must have the ability to make sound customer related decisions and respond quickly to customer needs
  • Good computer skills (Microsoft Office, order entry system, etc.)
22

Customer Relations Coordinator Resume Examples & Samples

  • Receive and process orders from customers via phone, email, or fax
  • Receive and process orders from Fuji sales reps, Fuji marketing managers, brokers and rep companies
  • Ensure that customer requests and requirements are noted on the order
  • Provide order and shipment status to customers
  • Process out of territory orders when appropriate to ensure order completion
  • Obtain proper air authorization for priority and time sensitive orders
  • Work on product allocations with Supply Chain Managers
  • Implement order revisions for product and/or pricing discrepancies
  • Inform the appropriate sales person of any credit review issues
  • Process EDI orders
  • Substitute product when applicable
  • Process orders to meet vendor guidelines and compliance requirements
  • Review and release orders from the web portal
  • Process requests for shipment status, returns, backorder status, credits and debits
  • Coordinate the release of backorders through the Supply Chain dept
  • Provide status of shipments, backorders or problems to the appropriate sales group or broker rep group
  • Assist with the research and resolution of chargebacks
  • Process accurate Return Authorizations in timely manner
  • Assist and/or initiate the research and resolution of customers’ shortage/overage and shipping error claims
  • Request proof of deliveries on customer orders from the carriers
  • Request shortage/overage shipping verification from the appropriate distribution center
  • Assist CS department supervisors with special projects (e.g. Update master data in SAP system, prepare excel reports, enter blanket orders, etc.)
  • Assist other Fuji departments
  • High School diploma or equivalent; Six months to one year related experience and/or training; or equivalent combination of education and experience
  • Ability to research and analyze various different types of data information and make sound business judgments
  • Ability to prioritize work
23

Customer Relations Coordinator Resume Examples & Samples

  • Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first
  • Develop continuous improvement plans for assigned store(s), by documenting observations and conducting meetings with management, this will keep all team members actively thinking about our customers
  • Provide the following manufacturer certification program assistance
  • Store at or above 100% of region with sales and service satisfaction scores
  • 100% manufacturer certification for all applicable store(s)
  • Survey return rates of >50% for sales, >30% for service for all applicable stores
  • Active Listening skills - give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times
  • Time Management – ability to manage one’s own time
  • Physical Demands: Standing, walking to 1/3 of the time, sitting over 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 25 pounds
  • Working Conditions: Moderate noise, indoor office environment, and considerable use of telephone, computer and other office equipment
24

Customer Relations Coordinator Resume Examples & Samples

  • Be the first point of contact for customers, delivering exceptional service, prioritising and effectively resolving issues within agreed timeframes
  • Provide outstanding customer service to Stockland customers
  • Manage customer and stakeholder feedback (after sales; after settlement; after completion) to determine the level of satisfaction and enhance our service
  • Constantly improve Stockland’s ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
  • Maintain and update the after-sales CRM systems and processes to enhance the customer’s experience
  • Develop a communication plan using EDMs to keep our customers up-to-date
25

Customer Relations Coordinator Resume Examples & Samples

  • Be the first point of contact for customers, delivering exceptional service, prioritising and effectively resolving issues in agreed timeframes
  • Manage customer and stakeholder feedback (after sales; after settlement; after completion) to determine level of satisfaction and enhance our service
  • Constantly improve Stockland's ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
  • Maintain and update the after-sales CRM systems and processes to enhance the customer's experience
  • Develop a communication plan using EDM's to keep our customers up-to-date
26

IT Customer Relations Coordinator Resume Examples & Samples

  • Exemplary Customer Service skills
  • Some Desktop Support experience preferred
  • 4 plus years of experience in a healthcare environment, or a combination of relevant education, technical, business and healthcare experience
  • Identifies, prioritizes and schedules customer requests and routine assignments. Ensures that the appropriate resources are available to meet customer business, clinical and technical needs. Follow-ups on customer requests to assure their needs are being met. Utilizes problem solving techniques to triage problems with desktop/printing environments, network infrastructure, business or product line specific applications
  • Participates and may lead in task forces and councils. This includes participating in the development and implementation of processes, procedures, and programs to increase facility operations efficiency and effectiveness, as well as ensure the delivery of quality customer care
  • Assists facility leadership to ensure budgetary projections include planned facility projects and infrastructure needs. Manage and report departmental expenditures and projects expenses
27

IT Customer Relations Coordinator Resume Examples & Samples

  • Previous IT and health care experience preferred
  • Strong knowledge of business and technology
  • Experience in small scale project planning and reporting
  • Requires exceptional communication skills
  • Exemplary customer service skills
  • Strong time management and multitasking skills
  • Experience in technical troubleshooting and repairing IT hardware
  • Experience in software support