Conference Services Coordinator Resume Samples

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LH
L Herzog
Lourdes
Herzog
74760 Deron Well
New York
NY
+1 (555) 133 8946
74760 Deron Well
New York
NY
Phone
p +1 (555) 133 8946
Experience Experience
Houston, TX
Conference Services Coordinator
Houston, TX
Greenholt-Kulas
Houston, TX
Conference Services Coordinator
  • Receiving and processing wedding inquiries. Sending out wedding information, drawing up contracts, receiving deposits and turning wedding files definite
  • Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them
  • Ensuring that all filing systems are maintained according to SOP
  • Sort & distribute all incoming and outgoing Conference Services & Catering mail
  • Monitor, handle and process all billing/payment procedures according to Accounting standards
  • Highly detail oriented specifically in working with numbers and document editing
  • Conference, Meeting, and Special Event Planning
Boston, MA
Catering & Conference Services Coordinator
Boston, MA
Berge-Flatley
Boston, MA
Catering & Conference Services Coordinator
  • Assist Managers with emailing of contracts
  • Performs any and all other tasks which are assigned by management
  • Assist Managers with Site Inspections
  • Maintain a positive relationship with all guests, vendors, Colleagues and networks
  • Assist in the organization and coordination of specific functions and promotions / client events
  • Assist in various office statistics, reports and presentations
  • Manage BEO and resume binder
present
Houston, TX
Catering / Conference Services Coordinator
Houston, TX
O'Conner, Mraz and Feil
present
Houston, TX
Catering / Conference Services Coordinator
present
  • File paperwork for assigned Convention Services or Catering Managers on a daily basis
  • Obtain Credit Application and process Credit Estimate to Credit Manager
  • Assist Director of Catering / Conference Services with menus and reports
  • Greet clients into the office and consistently provide a positive and lasting impression in all interactions
  • Send Attrition Letters to customers at 90, 60 and 30 days prior to arrival
  • Call clients to obtain Rooming Lists and process to reservations. Forward reservation confirmations, once processed. Maintain changes to the Rooming Lists via Add/Change Forms
  • Handle Post-Event processes to include: Log pick-up into Delphi and send the post-convention thank you letter from the Executive Director of Sales & the Director of Catering & Conference Services
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Illinois State University
Bachelor’s Degree in Business Administration
Skills Skills
  • We are looking for individuals who possess a high level of attention to detail and a strong work ethic
  • Knowledge of computer software to include, Springer Miller and Delphi is
  • The ability to multitask and prioritize is essential
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Food & Beverage experience
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
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5 Conference Services Coordinator resume templates

1

Conference Services Coordinator Resume Examples & Samples

  • Act as point of contact for In house groups and family reunions
  • Preparation of Banquet Event Orders and Resumes for In-house groups and family reunions
  • Assist and support conference service managers with group details and communications to Clients
  • Update Delphi information
  • Strong knowledge and skill with computers
  • Coordination and team work with employees in department and external departments
  • Preparation and distribution of revenue forecasting reports, daily change log, room pick up reports, other various reports
  • Take minutes at various meetings
  • Ability to operate various office equipment
  • A minimum of 2 years prior work experience in a office support role
  • Knowledge of Word, Excel, Outlook, Powerpoint, and Publisher is essential
  • Familiarity with Delphi a plus
  • Highly detail oriented specifically in working with numbers and document editing
  • Ability to work with numerical analysis and reporting
2

Conference Services Coordinator Resume Examples & Samples

  • Act as point of contact for In house groups
  • Preparation of Banquet Event Orders and Resumes for In-house groups
  • A minimum of 2 years prior work experience in an office support role
3

Conference Services Coordinator Resume Examples & Samples

  • Previous experience is an asset
  • Bachelor's degree in business administration or hotel management
  • Previous customer related experience required
  • Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2000 (Excel, PowerPoint and Word, Access)
  • Work effectively with a diverse range of individuals and groups
4

Catering & Conference Services Coordinator Resume Examples & Samples

  • Prepare BEOs, contracts and proposals
  • Handle Credit application process
  • Send out updates from BEO meeting
  • Maintain current sales & catering promotional literature and have a complete knowledge of hotel’s services and facilities
  • Assist in the organization and coordination of specific functions and promotions / client events
  • Assist in various office statistics, reports and presentations
  • Only Female applications will be considered
  • Minimum High School Diploma, Business School and/or Hotel School Diploma preferred
  • Minimum one year experience in a luxury Hotel environment or two year exposure to Catering/Banquet Operation
  • Full proficiency in all office procedures and clerical duties
  • Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2000 (Excel, PowerPoint and Word, Access) and Opera
  • Must be a strong team player, professional and enthusiastic with excellent organizational skills, creativity and be a self-starter
  • Must be flexible on timings during peak periods
  • Arabic speaker is a must
5

Catering & Conference Services Coordinator Resume Examples & Samples

  • Produce Forecast Reports for Catering Managers
  • Assist with Banquet Event Orders
  • Contracts and Proposals
  • Coordinating Billing Arrangements for Upcoming Groups
  • Answering Telephones
  • Manage Accounting Needs for Managers
  • Maintain Catering Lead Tracking
  • Begin Catering Resumes for Required Groups
  • Assist with Client needs in the absence of the Catering Managers
  • Provide General Assistance as required in the Catering Department
  • Manage BEO and resume binder
  • 2 years Catering or Conference Service experience
  • Fluency in English both verbal and non-verbal
  • Knowledge of menu development
  • Knowledge of accommodating room capacities
  • Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.'s)
  • Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces
  • Ability to suggestively sell
6

Catering & Conference Services Coordinator Resume Examples & Samples

  • Speaking over the phone and emailing with guests comfortably and professionally
  • Taking phone and email correspondence and communicating with managers on team to relay customers’ needs
  • Service Focused
  • Hospitality Experience
  • Knowledge of Opera and Delphi systems
  • Interest in sales and servicing
7

Conference Services Coordinator, Mid Resume Examples & Samples

  • 5+ years of experience with using Microsoft Office in an office environment
  • Ability to pay strict attention to detail and follow through
  • Ability to work in a team environment, perform collective team tasks to meet deliverables and deadlines, work well in structured and unstructured environments, be a self-starter, work well under pressure, and manage time well
  • Ability to provide and implement solutions consistently and work with all levels of staff and clientele
  • Possession of excellent service orientation and responsiveness skills
  • Top Secret clearance
8

Catering & Conference Services Coordinator Resume Examples & Samples

  • Assists Conference Services Director
  • Handle all aspects of customer service for assigned groups
  • Work with Sales Assistant to coordinate group rooms information
  • Manage client accounts in Delphi - this includes logging all activity with contacts
  • Contract with outside vendors (musicians, florists, etc…) if requested by client
  • Generate check requests for outside vendor payment if needed
  • Work with DOC/Banquet Chef/Pastry Chef to create custom menus when requested by client
  • Review banquet tickets for accuracy post-event/before forwarding to Accounting for final processing
  • Meet with existing clients to detail events and attend menu tastings when requested
  • Create menu and pricing proposals for clients
  • Generate Banquet Event Orders and diagrams for all upcoming events, and assist in distribution to hotel staff. This also includes maintaining and reporting all changes to events by generating change forms and distributing them to the appropriate departments
  • Create resume reports for all departments for upcoming groups
  • Support Conference Service Managers with oversight of catered events
  • Generate client billing and house account information for accounting department
  • Review catering bills for accuracy before accounting sends final bill to client
  • Responsible for reviewing catering and rooms attrition – billing client if amount is not achieved
  • Must be able to work weekends and flexible hours
  • Must be able to lead staff and handle guest relations. Will be responsible for maximizing hotel revenues while providing high levels of customer service
  • Must be a team leader and be able to handle multiple tasks at one time
  • Strong administrative and communication skills required
  • Basic English language skills sufficient to fully comprehend job assignments, read and understand manufacturer’s instructions where related, and adhere to safety warnings
9

Conference Services Coordinator Resume Examples & Samples

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred
  • At least 2 years of progressive experience in an Administrative role in a hotel
  • Delphi knowledge REQUIRED
  • Computer knowledge/skills to include Windows, Excel
10

Conference Services Coordinator Resume Examples & Samples

  • Read, process, and file banquet event orders, resumes, and AV material on a daily basis
  • Complete Business Center billing correctly
  • Follow all Resort and Department guidelines
  • Assist all guests with any business center requests
  • Utilizing the BEO's, check all meeting space in use that day to ensure the room is set per the guest's specifications. This inspection includes cleanliness and overall appearance
  • Assist the guest with any challenges that may arise
  • Contact the appropriate hotel department and follow up to ensure the challenge is resolved
  • Assist the Director of Banquets with BEO's, resumes, welcome packets, amenity forms and site visits
  • Assist guest with computer needs, nametags, table tents, conference dining table tags, and menu description cards
  • Prepare monthly PO for all business center and meeting toolbox needs
11

Conference Services Coordinator Resume Examples & Samples

  • Serve as point of contact for all operational and administrative issues
  • Provide moderately complex administrative support to the Conference Services Lead and department staff
  • Identify, develop, document and implement administrative and office procedures for Conference Services
  • Track and manage action items, coordinate and support communications flow among staff team
  • Interface with Lab Directorate, Department of Energy (DOE), external vendors and other key contacts
  • Utilize knowledge of Conference Services activities, exercise professional judgment and independent initiative, anticipate and respond to continually changing event related and compliance challenges and conflicts
  • Review and triage incoming correspondence and inquiries to determine significance and coordinate appropriate responses. Compose correspondence and send out email under the Lead’s signature to both internal and external recipients
  • Provide support of event planning efforts through tracking of event related contracts and data, preparation and submission of contract RFP’s in partnership with conference planners and tracking of applicable contract deliverables to ensure timely completion
  • Participate in the management of the conference attendance approvals process, required reporting and coordination of division notifications and inquiries for the approvals process
  • Responsible for event related registration websites primarily using the Laboratory event registration platform, and at times also handling some manual registrations and supporting Divisions with registration methods not requiring collection of funds
  • Oversee preparation of materials and supplies for events, including printing and assembly of conference name tags, Conference Services supplies and storage, requests for equipment check-out and maintain overall quality control of materials and supplies
  • Support Conference Accounting processes, track and monitor event related funds deposits and payments related to contracts and services
  • Provide onsite support for events taking place at the Lab that are low in complexity and low in attendance as assigned by the Lead
  • Prepare and/or coordinate preparation and compilation of presentations, reports, performance data and other material in support of Lead’s activities and meetings
  • Organize and maintain department electronic and paper filing systems, archive and retrieve records via the Lab’s Archives and Records Office (ARO)
  • Bachelor’s Degree in Business Administration or related field and a minimum of two years of related professional-level experience or the equivalent combination of education and experience
  • Demonstrated skills in basic to high level office administration practices and procedures
  • Experience in decision making, problem-solving, and analytical skills to solve moderately complex issues requiring sound judgment, discretion, tact, and excellent customer-focused administrative support
  • Demonstrated ability to take initiative, and remain flexible in a fast paced environment with competing priorities and multiple demands under pressure
  • Ability to establish and maintain effective working relations with all levels of personnel, both internal and external to the Laboratory and to represent the Conference Services Lead on logistical and other matters
  • Ability to devise new approaches within scope of assignment, perform assignments and make decisions with limited consequence of error
  • Demonstrated strong interpersonal, verbal, and written communication skills
  • Experience in the development and maintenance of moderately complex spreadsheets and databases containing some advanced functions and experience in utilizing commercial and/or institutional travel and financial tools
  • Experience applying skills to research, interpret, analyze, compile, and present data and information
  • Intermediate capability in Microsoft Word, Excel, PowerPoint, Google calendar and email applications, and ability to produce professional quality, error-free documents, reports and presentations using PC or Mac computer applications
  • Basic to intermediate understanding of standard computer applications and office computer hardware configurations. Proficient in the use of web-based registration tool software
  • Knowledge of and experience in interpreting and applying policies and procedures
  • Knowledge of and experience in performing conference related functions including: approval, sourcing, event management and reporting
  • Broad knowledge of event planning fundamentals and compliance requirements related to events and attendance at events. Experience working with events industry vendors such as hotels, caterers, event venues, rentals, ground transportation etc
  • Knowledge of Regulations Procedures Manual (RPM), and applicable LBNL, DOE, and UC policies and procedures
  • California driver’s license
  • Ability and flexibility to travel from office site to other locations
12

Conference Services Coordinator Resume Examples & Samples

  • Associates degree preferred
  • Three years of hospitality experience in conference services preferred
  • Knowledge of computer software to include, Springer Miller and Delphi is a plus
13

Conference Services Coordinator Resume Examples & Samples

  • Processing all correspondence in compliance with established formats
  • Merging Banquet Event Orders, Group Resumes and distributing as required
  • The ability to prioritize all work in an organized manner
  • Service the market segment for catering, billing, menu, and social arrangements as contracted to ensure an above and beyond client experience
  • Effectively communicate with the various departments to ensure that the meeting and related functions are executed to exceed expectations
  • Maintain well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledge manner
  • Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them
  • Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis
  • Complimentary stays at Four Seasons worldwide
  • Medical, and Life insurance coverage
14

Catering & Conference Services Coordinator Resume Examples & Samples

  • Assisting with checking availability in Delphi, auditing contracts and meeting space in Delphi, creating group resume shells, generate introduction letters, assist with creating booking links, and blocking suites in OPERA)
  • Corresponds with clients as directed by CSMs, CSs, and EMMs
  • Fields inquiry calls from prospective customers
  • Short Term Disability
15

Catering & Conference Services Coordinator Resume Examples & Samples

  • Effectively responding to general inquiries on the telephone and in person, and directing them appropriately
  • Work closely with Catering Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager
  • Provide key departments with information on upcoming events on a daily basis
  • Conduct site inspections: rooms, conference space and F&B outlets as requested
  • Overseeing clients while in-house, ensuring their events go as they expect and anticipating their needs
  • Run weekly Sales & Catering reports and ensure the system is current and up to date; upkeep of Sales & Catering menus, resources, pricing and function diary
  • Assist in organization of in-house functions and FAM events
  • Responsible for preparing and distributing Banquet Event Orders and floor plans on a daily/weekly basis. This includes the prompt distribution of last minute changes to affected departments
  • Administrative duties such as preparing vouchers for F&B outlets, printing daily signage, preparing weekly minutes, printing of menus, preparation of VIP Amenity Forms, and the creation of all purchase orders for the department
  • Active member of one of The Fairmont Hotel Vancouver’s committees (Health & Safety, Green Team or Service Plus)
  • Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
  • The expected weekly schedule for this position is Tuesday to Saturday
  • Saturday coverage will entail assistance on the floor with Catering business, facilitation of site inspections for the department and being available as required by the operation
  • Working knowledge of Sales & Catering, MS Office, Property Manager
  • Previous Conference Service Coordinator or Food & Beverage experience is an asset
  • Proven ability to plan and organize events effectively, with an acute sense on detail
  • Ability to manage several tasks simultaneously using strong time management and prioritization skills
  • Hospitality diploma or degree an asset
  • Professional telephone manner
16

Catering & Conference Services Coordinator Resume Examples & Samples

  • Handles all telephone calls in accordance with the hotel’s standards, using a warm and sincere greeting, understanding / complying immediately with guests’ needs and enquiries, answering within three rings, and recording all enquiries and messages in a proper and timely manner
  • Handles guests’ complaints in a congenial manner
  • Provides administrative support for the Catering & Conference Services department (including proposals, contracts, Banquet Event Orders, etc..)
  • Ensures filing system must be accessible and accurate at all times
  • Ensures a tracing system for follow-up work by the manager assigned to
  • Maintains department’s policies and procedures, training and development manuals, and relevant conference services reports
  • Records minutes of department meetings, transcribes and distributes to all relevant parties
  • Retrieves and delivers departmental mails
  • Assists in the preparation of department’s daily, weekly, monthly and yearly reports
  • Must have a minimum of (1+) of progressive years in administrative, customer contact or Catering & Conference Services experience
17

Conference Services Coordinator Resume Examples & Samples

  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
  • Working knowledge of computers in a windows environment
  • Must be able to function as part of a team
18

Conference Services Coordinator Resume Examples & Samples

  • Typing, photocopying, filing, faxing, ordering supplies, preparing daily reader board, updating event order file, complete change orders, prepare and distribute daily events to other operating departments, answering the "Hot Line" booking inquiries
  • Handle all out going correspondence
  • Organize guest survey evaluation forms and monitor returns
  • Assist Conference Services Managers and Catering Sales Managers in preparation of group resumes, contracts and other details as required
  • Assist Conference Services Managers and Catering Sales Managers as required
  • 1-2 years hotel experience
  • Previous Food & Beverage knowledge required
  • Experience in Banquets and/or 1-2 years Catering/Conference Services experience preferred
  • PMS knowledge preferred
  • Must be well organised and able to complete many tasks in a timely manner
  • Food and wine knowledge an asset
  • Highly responsible, reliable and ethical. A reputation for honesty and integrity
19

Conference Services Coordinator Resume Examples & Samples

  • Working knowledge of Sales & Catering, MS Word, Property Manager and Excel
  • Strong knowledge of F & B Operations and Banquet Services is required
  • Ability to make high quality guest decisions and to perform under pressure
  • Excellent communication and interpersonal skills, both written and verbal
20

Conference Services Coordinator Resume Examples & Samples

  • Receive and respond to incoming telephone calls to the Catering and Conference Services Department in accordance with Four Seasons Standards, and assist with overflow for Sales & Marketing, Food & Beverage, and Executive Office
  • Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and emails using MS Word, Delphi, Crystal Reports, and Lotus Notes
  • Distribute Conference Services correspondence to the resort operating departments as required, for example, Amenity Cards, Resume, Change Log and Banquet Events Orders
  • Maintain the various Conference Services file systems, both electronic and paper, including Account Files, Vendor Resource Files and Resumes
  • Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns
  • In the absence of a Catering or Conference Services Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner
  • Maintain an inventory of all standard department supplies and printed materials, including but not limited to Conference Services Packets, Special Menu cards and velum
  • Perform other tasks or projects as assigned by hotel management
  • Participate in scheduled departmental and administrative meetings as requested
  • We are looking for individuals who possess a high level of attention to detail and a strong work ethic
  • The ability to multitask and prioritize is essential
  • Food & Beverage experience
  • Be part of a cohesive team with opportunities to build a successful career with global potential
21

Catering & Conference Services Coordinator Resume Examples & Samples

  • Escort general inquiries on site inspections
  • Maintain a positive relationship with all guests, vendors, Colleagues and networks
  • Ensure all promotional literature is current and updated
  • Prepare and disseminate month-end reports
  • Provide all administration duties for the Catering and Conference Services office
  • Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
  • Computer literate in Microsoft Window applications and/or relevant computer applications required
22

Catering & Conference Services Coordinator Resume Examples & Samples

  • Prepare and mail out Catering information packages
  • Handle all incoming calls and ensure clients and contacts are directed to the appropriate internal contact
  • Administrative duties including typing, photocopying, filing, faxing and ordering supplies
  • Other tasks as required by the Director, Catering & Conference Services in support of the team or guest service
  • Previous experience in an administrative role and 1 to 2 years of hotel experience required
  • Previous food and beverage experience needed
  • Previous experience in Sales, Catering, Conference Services or Banquets an asset
  • Must be well organized and able to complete many tasks in a timely manner
23

Events & Conference Services Coordinator Resume Examples & Samples

  • Execute basic administrative tasks; serve as the point of contact and principal liaison for the scheduling and oversight of multiple, complex conferences and events for both internal and external clients
  • Coordinate with the Facilities department, Registrar’s office, campus security, and other departments on campus set ups and preparation
  • Update scheduling software to include all of the essential event information including: room assignments, layout, furniture, arrival time, event times, and room diagrams
  • Process all necessary departmental and financial paperwork/system entry as it relates to conferences and events. Manage, plan and collect all event information in a timely manner
  • Process invoices and reimbursements; write and distribute event planning meeting minutes, track RSVPs, schedule meetings, and collaborate with colleagues on department-wide initiatives
  • Work closely with various internal departments such as Athletics, Education, Student Life, ELS, Music, Registrar’s office, in-house catering service, etc. to coordinate logistics of events to comply within the guidelines of the Events Management Plan
  • Establish and maintain a Standard Operation Procedures manual, including scheduling procedures and office procedures
  • Bachelor's degree from four-year college or university or equivalent combination of education and experience
  • Minimum of 3 years professional experience, preferably in higher education or non-profit
  • Excellent time management skills and abilities
  • Strong computer skills including MS Office Suite
  • Strong employee customer service orientation with excellent interpersonal skills
  • Must be professional, diplomatic and able to serve a variety of constituents with equity, fairness and tact
  • High level of skill and accuracy with figures and filing
  • Data entry experience and knowledge of report generation, maintenance of desktop databases
  • Current driver’s license and satisfactory driving record required and must be maintained
24

Conference Services Coordinator Resume Examples & Samples

  • Managing daily/weekly reports that serve as the core communication to multiple departments across the resort
  • Assist in the creation and distribution of BEOs, SOEs, Resumes, Proposals, Amenity Deliveries, Door Cards, Pre-Con Kits, Attrition Letters, and any other administrative tasks as needed by the Conference Services Managers
  • Create group folders, manage CS Calendar
  • Input data on CS Quarterly grid
  • Manage Heath on behalf of Conference Services and Banquets
  • Oversee exhibitor coordination, box deliveries, power needs and billing following programs
  • Manage in house meetings on behalf of the department
  • Work alongside the Associate Director in the execution of projects being handled by Conference Services
  • Update and revise existing policies in the Training Manual, as needed
  • Answer CSM phone calls when they are away or busy to ensure client efficiency and communicate messages
  • Cover Group breakfast, lunch and dinner events as well as on and off-site DMC events, as needed by CSMs
  • Play an active role on the floor ensuring that the standards of excellence for meetings, banquets and all other catered affairs in private function rooms are followed by the Banquet Department
  • Computer literate in MS Office, Windows, Internet
  • Must be able to speak, hear, read, write and understand the English language
  • Must be able to handle high pressure situations with ease
  • Must have excellent guest and associate relations skills
  • Ability to stand/walk for long periods of time
  • Ability lift up to 30 pounds occasionally
  • Ability to work under self-supervision
  • Competent in written and verbal communication
25

Conference Services Coordinator Resume Examples & Samples

  • Wide range of administrative duties
  • Receiving and processing wedding inquiries. Sending out wedding information, drawing up contracts, receiving deposits and turning wedding files definite
  • Answering the department’s phone calls in manager’s absence and managing inquiries
  • Updating the master BEO binder with changes from the BEO Change Log
  • Photocopy & distribute agendas & Banquet Event Orders (BEOs) per the distribution schedule
  • Maintain the daily distribution of Banquet Event Order Change Log
  • Sort & distribute all incoming and outgoing Conference Services & Catering mail
  • Menu design, printing and layout for Conference Groups
  • Maintain all general departmental files (IE. purchasing, meeting minutes, safety etc.)
  • Account management and booking of internal meetings. Compile and distribute the weekly internal meeting agenda
  • Participate in Conference Services and Sales meeting and maintain a log of minutes
  • Maintain the Special Events, Entertainment and Food and Beverage sections of Sellweb
  • Other duties as assigned, by the Director of Conference Services
  • Clerical and or administrative experience
  • Knowledge of food & beverage operations is required. Experience in Banquets is a strong asset
  • Experience dealing with/organizing for clients
  • Working knowledge of: Microsoft Office, and Opera Sales & Catering, PM, RM and other hotel software a strong asset
  • Desire to become a Conference Services Professional
26

Catering & Conference Services Coordinator Resume Examples & Samples

  • Support approximately 4-6 managers to include but not limited to: answer and route calls; prepare resumes and expense reports; updating, menus, E-menus, and folders; coordinate internal meetings and BEOs
  • Prepare accurate written correspondence including letters, contracts, reports, event orders, vouchers, schedule of events, printed menus, and e-mails using MS Word, Delphi, Crystal Reports, and Lotus Notes
  • Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues
  • Adhere to all Four Seasons standards – inside the department as well as out
  • Viable candidates musthave a minimum of three years of culinary experience in high volume, luxury environment
  • Must be able to multi-task and have the ability to manage priorities and a high attention to detail
  • Must be computer literate in MS Publisher/Illustrator, Word, Windows, Excel and Access
  • Knowledge of property management systems preferred. (Opera and Delphi)
  • Experience in a high volume call environment highly desired
  • Candidates with a degree in food & beverage, hospitality, or similar, are preferredand will receive priority consideration
  • Above average communication skills - both written and oral – in person and by phone are required
  • Current Four Seasons employees, bilingualcandidates and those with prior experience in a luxury hotel/environment will receive priority consideration
27

Conference Services Coordinator Resume Examples & Samples

  • Be responsible to trace, contact and follow up directly with our group customers regarding the collection and posting of advance deposits for definite groups
  • Email to customers: confirmations of countersigned contracts, deposit receipts, Conference Services Managers introductions, etc
  • Act as liaison between managers and customers; providing a high-level of administrative support to the Sales Team
  • Prepare and send Survey Monkey evaluations jointly on behalf of Sales Managers and Conference Service Managers
  • Assist in the coordination of VIP Amenities
  • Facilitate in the production and distribution of group sales kits, promotional flyers, trade show and sales call materials and Delphi Reports
  • Assist in answering multi-line telephone system, offer helpful assistance to the caller/ refer to the appropriate person or take complete and detailed written messages
  • Take detailed booking/lead inquiry information and enter into Delphi.fdc
  • Assist with the preparation and coordination of mailing correspondence as needed, including preparing and executing Delphi merge documents
  • Provide clear and complete communication to all departments within Asilomar
  • Assist in greeting visitors in a cordial and hospitable manner
  • Answer both general and specific questions regarding Asilomar Group Sales
  • Prepare and distribute the Weekly Catering Packets to all departments
  • Handle special projects as needed at the direction of the Group Sales Team
  • Have an overall knowledge and understanding of the different aspects of Asilomar Group Sales such that you may assist in the resolution of customer needs
  • Maintain existing filing system and essential records used in the department
28

Conference Services Coordinator Resume Examples & Samples

  • Creating and preparing: Banquet Event Order, blocking rooms & Space, and assisting with contracts
  • Answer telephones, schedule team members, process payroll and conduct inventory
  • Coordinate department projects, as needed
  • Oversee maintenance of office equipment
  • Track Guest Comment Cards and feedback
29

Events & Conference Services Coordinator Resume Examples & Samples

  • 10% Scheduling and customer service support: Manage scheduling requests submitted through 25Live. Respond to phone and email scheduling inquiries. Facilitate internal and external event requests. Enforce scheduling policies and guidelines. Distribute weekly events schedule. Create and distribute weekly events schedule. Provide exceptional customer service and problem solving skills. Administer and execute several programs simultaneously in a highly professional manner
  • 25% Event Support: Deliver coordination support for an active year-round conference and event operation. Manage logistical aspects of the event/conference including facilitating contract agreements, billing, payment, room set ups, parking needs, signage needs, and other logistics relating to the event. Conduct tours, meet with internal and external clients as well as manage conflict situations. The Coordinator will communicate logistical information to campus and community partners and provide on-site and/or on-call assistance during the event. Event coordination will include on-site support at Regis’ extension campuses as needed. Event support will include working outside the standard University business hours and/or work week
  • 30% Facility Management of Event Spaces: Preparation of all conference rooms, turnovers, and resetting, which will include moving furniture, tables and chairs, on a daily basis. Provide on-site supervision for special events and conferences. Submit work orders to Physical Plant for custodial and maintenance needs to maintain the quality of the meeting space
  • 30% Supervise: Supervision and hiring of student employees, inclusive of summer conference interns, summer staff, and event services work study students. Coordinate training regarding customer service, room set-up, and event management, as well as conduct evaluations
  • 5% Performs other duties as necessary to support the needs of the Department and the University’s mission
  • Minimum of 2 years of experience working in a customer service field and/or experience in events
  • Comfort with public presentations, hosting meetings (with customers and student groups), and writing memos and reports
  • Ability to type 45 or more wpm
  • Ability to prepare invoices
  • An understanding of spreadsheets and budget reports
  • Budget management skills are highly desirable
  • High comfort level with Microsoft Word, Excel, Access, Publisher and Adobe Reader information
  • Ability to quickly learn computer programs
  • Understanding of the elements of providing exceptional customer service, problem solving and ability to administer and execute several programs simultaneously
  • Understanding of the structure of a University, its constituents, the needs of a campus community, the resources and needs in the surrounding community with regards to events, and the flow of information within a University structure
  • Understanding of the development level and needs of college students
  • Ability to respond to emergency situations
  • Excellent supervision and guidance skills
  • Creative and innovative individual and self-motivated worker who can work with minimal supervision
  • Ability to work with a wide variety of people and personalities and respond gracefully and professionally in high-pressure situations
  • Quick learner who possesses the ability to work on their own and come up with solutions to problems and/or limitations. Position also demands that the individual have the ability to determine the course of action to be taken when developing and implementing policies and procedures that involve a diverse group of people and various moral implications
  • Be able to lift or carry 25-40 lbs
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Conference Services Coordinator Resume Examples & Samples

  • Responsible for the servicing of Express rooms only groups with 40 rooms and less and select Express groups with food and beverage
  • Update pick up in Delphi weekly
  • Prepare monthly commission check request
  • Create request for group landing pages
  • Monitor, handle and process all billing/payment procedures according to Accounting standards
  • Coordinate and execute pre and post cons
  • Liaise with the Hotel Staff to include, DOCCS, Conference Services Managers, Catering Managers, Group Sales Managers, Banquet Department and Group Coordinators, to plan special requests for clients and special events. Arrange introductions between the client and related staff
  • Monitor changes to weekly forecast information; ensure that accurate information is communicated to respective departments on a timely basis in order to best service the client
  • Welcome and meet with group contact upon arrival of function and ensure guest satisfaction
  • Suggestively sell menus and upgrade room categories, which meet the client's needs and maximize revenues
  • Responding to telephone inquiries by determining client's needs and specifications for referral to Catering Sales Managers and/or Conference Services Managers
  • Establishing rapport with Conference Services clients and functions as liaison
  • Handle all photocopies, faxes, scanning, and distribution of BEOs, Group Resumes, and gathers and organizes all materials for distribution of daily/weekly/monthly reports
  • Maintain inventory of office supplies
  • Responsible for turning over definite Conference Services contracts and distributing to other departments, completing and/or distributing Banquet Event Orders and Group Resumes as needed including change logs
  • Responsible for assisting Conference Services Managers during execution of Group Events
  • Responsible for Special projects as assigned by Director of Catering and Conference Services, Catering Managers, and Conference Services Managers
  • Support the sales efforts of the department with emphasis on conference services segment
  • Position is responsible for all administrative duties for the Director of Catering & Convention Services, and Conference Services Managers
  • Responsibilities include group contracts, correspondence, Banquet Event Orders, guarantees and various other administrative duties as requested by Management
  • Previous administrative experience preferred
  • Must have working knowledge of Excel, Word, Outlook, and Power Point
  • Must type a minimum of 50 words per minute with accuracy
  • Must be able to walk to different areas of the hotel and sit for long periods of time up to entire working shift
  • Flexible schedule to include working weekends when needed
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Catering / Conference Services Coordinator Resume Examples & Samples

  • Answer telephones and assist customers as needed
  • Qualify incoming inquiry calls and provide details to the appropriate manager
  • Greet clients into the office and consistently provide a positive and lasting impression in all interactions
  • Assist Director of Catering / Conference Services with menus and reports
  • Act as Delphi key operator to include loading menus, menu changes, and to liaise with corporate Delphi contact
  • Send CSM Introduction/Timeline Letter accompanied by hotel information
  • Obtain Credit Application and process Credit Estimate to Credit Manager
  • Call clients to obtain Rooming Lists and process to reservations. Forward reservation confirmations, once processed. Maintain changes to the Rooming Lists via Add/Change Forms
  • Send Attrition Letters to customers at 90, 60 and 30 days prior to arrival
  • File paperwork for assigned Convention Services or Catering Managers on a daily basis
  • Ensure Banquet Check information in correct in each Delphi Booking
  • Assist Catering /Convention Services Team with proposals, contracts, BEOs and Event Resumes as needed, including any changes to the information. Log BEO changes appropriately, and handle BEO distribution
  • Handle Post-Event processes to include: Log pick-up into Delphi and send the post-convention thank you letter from the Executive Director of Sales & the Director of Catering & Conference Services
  • Assist with amenity requests, transportation requests, phone line requests, shipping requests, group restaurant reservations, show reservations, spa reservations, walk pop-up BEOs and Change Logs, call to remind customers for rooming list and cut-off dates, call the customer for guarantees 72 hours prior to the scheduled function, assist the customer as needed in the absence of the Catering/Convention Services Manager
  • Distribute daily reports & verify event postings
  • Maintain positive relationships/interactions with all departments in the hotel
  • Maintain knowledge of activities on the Conference Center floor and able to assist as needed
  • Adhere to departmental policies and procedures
  • Act as support and back-up to the Sales Coordinator
  • Assist any team member as needed
  • At least one (1) year of experience supporting management
  • Effectively communicate in English, in both written and oral forms
  • Ability to take initiative, identify opportunities and act accordingly
  • Ability to work independently and productively for long periods of time without supervision
  • Ability to take initiative to solve problems, manage challenges and make sound time-sensitive decisions
  • Excellent organizational, grammar and interpersonal skills to effectively represent and communicate with all levels of business contacts
  • Must be able to manage multiple competing priorities and make decisions under pressure
  • High level of confidentiality and discretion
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Sales & Conference Services Coordinator Resume Examples & Samples

  • Promote awareness of brand image internally and externally
  • Enter, retrieve, reconcile, and verify information like, commissions, leads, third parties, etc
  • Maintain professional and positive demeanor
  • Capable of setting priorities when multiple demands are present