Crm Analyst Resume Samples

4.6 (69 votes) for Crm Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the crm analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
JE
J Effertz
Julio
Effertz
6618 Amaya Manors
San Francisco
CA
+1 (555) 808 8452
6618 Amaya Manors
San Francisco
CA
Phone
p +1 (555) 808 8452
Experience Experience
Dallas, TX
Crm Analyst
Dallas, TX
Hahn, Mertz and Crona
Dallas, TX
Crm Analyst
  • Engaging with and training key stakeholders across marketing and sales to drive user behaviour, understand development and business improvement opportunities
  • Supporting the CRM Manager to deliver bespoke analysis projects to optimise the use of sales tools such as SFDC and Eloqua discover i.e. Retention triggers
  • 1-3 years of advanced statistical analysis in a marketing/advertising environment, including but not limited to CRM strategy, cluster analysis, media mix modeling and optimization, predictive analytics, and experimental design
  • Working with organizations outside of direct sales (AGS) for GTM coverage and access
  • Working in partnership with on-site Service Delivery Managers / Operation Teams
  • Utilize tools (SAS, LiveRamp, MS Excel, SQL, Unica, Adobe Audience Manager) to perform basic data manipulation and analysis to create targeted customer lists for digital campaigns, including display, search, social media, and email
  • Supporting the CRM Manager to develop predictive models to prioritise campaigns and maximise ROI using Customer and Prospect Data
San Francisco, CA
Sales CRM Analyst
San Francisco, CA
Hettinger-Grant
San Francisco, CA
Sales CRM Analyst
  • Provides data quality checks as part of established process
  • Assist in the training development for the end user and different Business Units
  • Gathers and analyzes information and provides recommendations to address and resolve business issues using CRM and components
  • Manages the data quality in CRM
  • Support the processes established to increase user adoption
  • Provides support to the data migration efforts for the enterprise CRM program
  • Provides guidance concerning business implications of CRM projects
present
Phoenix, AZ
Senior CRM Analyst
Phoenix, AZ
Ferry, Berge and Bartell
present
Phoenix, AZ
Senior CRM Analyst
present
  • Testing: Write UAT scripts; perform functionality testing & co-ordinate End user testing
  • Design and execute tests to evaluate effectiveness of new strategic initiatives
  • Support strategic initiatives, small to large/complex projects and ad-hoc enhancements to improve the CRM tool and processes. Support various partners within the Organization(including UCCI (dental ins. provider), HMIG (HM Insurance Group), Senior Markets, Compensation, Advanced Analytics, Finance with relevant sales data and reports collected within the CRM tool
  • Oversee the opportunity pipeline data for the commercial Sales team, working directly with senior management to improve and accelerate the sales process, drive best practices and increase user adoption. Collaborate with other Salesforce partners (marketing, product, underwriting, etc.) that support the sales processes within the CRM tool to share best practices. Develop reports and dashboards to support specified processes, goals and key business metrics. Research and stay up to speed on industry trends within the Salesforce/CRM tool space
  • Develops test and control scenarios to help measure incremental impact CRM programs
  • Lead/Facilitate enhancement projects, continuing to identify areas for improvement, standardization and growth in the CRM platform
  • Contribute to business led proposition development and other projects providing subject matter expertise
Education Education
Bachelor’s Degree in Statistics
Bachelor’s Degree in Statistics
University of Oregon
Bachelor’s Degree in Statistics
Skills Skills
  • Able to work with business users, analyze existing reports/data, and have strong database/reporting/testing knowledge
  • Strong attention to detail and quality focused
  • Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact
  • A quick learner – is able to learn about the company (people and departments) quickly and accurately
  • Strong Excel skills and ability to manipulate (slice and dice) and analyze the data in different dimensions using Pivot tables
  • Ability to apply best practices and industry knowledge to improve products or processes
  • Ability to develop and build strong working relationships with internal and third party service providers
  • Detailed knowledge of client data structures, data modeling, database structures, system development life cycle
  • Highly analytical and strategically minded individual capable of critical thinking and creative problem solving
  • Ability to learn new tools quickly
Create a Resume in Minutes

15 Crm Analyst resume templates

1

CRM Analyst, Digital Marketing & Analytics Resume Examples & Samples

  • Conduct campaign performance analysis using SQL, Excel, and BI reporting tools to derive insights and optimize campaign tactics
  • Create, manage and regularly distribute critical marketing-related reports utilizing relational databases and reporting technologies such as Microstrategy, Cognos, SQL, Excel, and Access
  • Implement customer segmentation based upon demographic, behavioral and engagement responses through creation of SQL views, procedures or directly in campaign management tools
  • Identify system problems, communicate details and collaborate with IT to design solutions on a pro-active, self-directed basis
  • Ensure compliance with Data Management Laws
  • Excellent analytical skills with past experience in email and/or database marketing analysis
  • Experience with Unica or other campaign management system preferred
  • Experience with Microsoft Excel (advanced)
  • Must be able to develop and understand advanced Microsoft Excel spreadsheets
  • Experience with SQL and Relational Databases (advanced)
  • Must have thorough understanding of database structure
  • Experience creating complicated reports including sub-reports, parameter based reports, graphical reports, formula based, well-formatted reports; analysis reports, etc
  • Working knowledge of databases including writing SQL queries required
  • Experience in troubleshooting and resolving problems
  • Working knowledge of marketing, media and customer segmentation strategy required
  • Ability to handle multiple projects required
  • Desire to work in a fast paced environment required
  • Analytical Thinking, Flexibility, Word Processing, Microsoft Office, Electronic Mail, Spreadsheet, Excel, Writing, Computer Operations, Programming, IBM PC Software, Structured Query Language (SQL), Microsoft Windows, Sales and Marketing, Communicate Clearly with Team, Computer Literacy, Marketing Strategies, Organizational Skills, Conduct
2

Customer Analytics COE Campaign & CRM Analyst Resume Examples & Samples

  • Development and automation of all Campaign tracking (for back end analysis of campaign effectiveness)
  • Development and automation of all Campaign selection volumes and waterfalls
  • Conduct test control reads
  • Continuous improvement of the reporting processes to increase efficiency
  • Standardization of reporting across covered markets to meet regional and global guidelines
  • Leverage reports to create forecasts of leads. Communicate forecasts, risks and opportunities to business partners to help set expectations
  • Learn to understand the profitability of campaigns
  • Flexibility to assist in campaign execution when needed
  • Establish effective collaboration with other business units
  • Makes judgments and recommendations based on factual information
  • Ensure all applicable Citigroup Information Security Policies and Procedures are adhered to by the team
  • 1-2 years of experience in tracking or reporting
  • Established competency in SAS & SQL. Knowledge of UNIX, Business Objects, SAS EG, SAS BI and SAS on Teradata will be an added advantage
  • Knowledge of basic statistics such as chi-squared statistic, t-tests or population stability indexes is an added advantage
  • Business knowledge of consumer banking is an advantage
  • Experience with any multi-channel marketing based CRM systems will be an added advantage
  • High degree of adaptability to a rapidly changing environment
  • Good knowledge of Information Systems development, with particular emphasis in the use of Data Warehousing and Business Intelligence Architectures. Technical expertise in Data Modeling or/and any Reporting technologies
  • Good understanding of complex data structures
  • Knowledge of MS office applications and ability to learn other office used tools required by COE
  • English fluency is required
3

Crm Analyst Resume Examples & Samples

  • Builds CRM campaigns in IBM (Unica) Campaign, IBM (Unica) Interact, SAS, and Exact Target
  • Manages the communication with internal creative and production teams, direct marketing team, Information Systems, and external list service organizations
  • Distills data into insights to inform CRM and company strategy
  • Performs deep-dive and cross-campaign analysis. Recommends future tests and refinements
  • Experience with SQL and SAS
4

Senior CRM Analyst Resume Examples & Samples

  • Automates recurring campaigns using Unica and SAS
  • Distill data into insights to inform CRM and company strategy
  • Performs pre-campaign analytics and make recommendations regarding strategy and execution
  • Performs deep-dive and cross-campaign analysis. Recommend future tests and refinements
  • Predictive analytics for direct marketing campaigns and customer lifecycle measurement
5

CRM Analyst, Technology Resume Examples & Samples

  • Creates high-level business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities
  • Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations
  • Translates technical concepts to business audience and business information to a technical audience. Participates in conferences and branch visits to gather feedback and provide training (as necessary)
  • Participates in developing estimates and implementation plans for technical solutions and works with business representatives to prioritize development efforts and create product roadmaps
  • Partners with development team members to develop release schedules and documentation required to support application releases. May be required to act as project lead on small projects and/or provide direction to the development team
  • Works with User Experience / Design resources to help visualize requirements into prototype. May participate in and/or lead user testing of new features
  • Understands and applies principles in risk management, issue tracking and change management
  • Assists with development of training plans and materials, such as product brochures, RJnet articles, JIT modules, etc
  • Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or a combination of education, training and experience
  • General CRM product knowledge and experience preferred
  • Financial Services experience highly preferred
  • Knowledge of risk management, issue tracking, change management and requirements gathering
6

Crm Analyst Resume Examples & Samples

  • Develop and maintain the Marketing database in collaboration with IT/Web department
  • Develop segmentation
  • Assist in the development of customer retention and acquisition programs
  • Work on ad-hoc projects to support department
  • Improve methods for utilizing customer data in order to influence the marketing strategy and campaigns
  • BA/BS degree preferred
  • SQL knowledge a plus
  • 1-2 years experience in Marketing, Advertising or Analytics
  • Proven business communication and writing skills, and excellent presentation skills
  • Proficiency in MS Office Word, Excel, PowerPoint
  • Ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Demonstrated ability to communicate with co-workers and business contacts in a professional manner
  • Analytical thinker
  • Sales Force/ Exact Target / experience a plus
7

Crm Analyst Resume Examples & Samples

  • Produce and analyze weekly, monthly, and seasonal performance reports
  • Perform ad hoc analyses to answer business questions for marketing and other departments (e.g. Strategy, Real Estate, Merchandising), including development of reports and survey support
  • Supports database marketing manager with cross-channel direct marketing campaigns (mail and email); list selections, ordering prospect names and setting up test and control groups
  • Perform response analysis for direct marketing campaigns
  • Support the Sr CRM Analyst with CRM analytics projects, including customer segment-based KPI, customer lifecycle analysis, multichannel response to CRM programs
  • Maintain an active role in CRM database system, data quality and integrity and any related IT development project
  • Support monitoring of any data extracts between providers, partners and internal IS for data integrity and accuracy
  • Strong communication, critical thinking and analytical skills
  • Expert in PowerPoint and Excel; other database platforms are a plus
  • Must be organized, detail oriented, flexible, and able to prioritize multiple projects with short deadlines
  • Bachelor’s degree in Statistics, Finance, Marketing, Economics or related business degree
  • 1-2+ years analytics experience with a proven track record in advanced analytics reporting
  • 1-2+ years relevant experience in retail industries and/or marketing analytics
8

Senior CRM Analyst Resume Examples & Samples

  • Manage the process of design and delivery of CRM analytics projects
  • Strong communication, critical thinking and project management skills
  • Recognized for analytical rigor and ability to identify actionable insights from ambiguous and sometimes limited information
  • Demonstrated ability to manage multiple complex analyses and relationships
  • Ability to develop effective communication, including presentation decks, frameworks and reports
  • Expert in PowerPoint and Excel
  • Understanding of statistical analysis methods
  • Bachelor’s degree in Statistics, Finance, Marketing, Economics or related business degree; MS or MBA preferred
  • 5+ years analytics experience with a proven track record in advanced analytics reporting
  • 4+ years relevant experience in retail industries and/or marketing analytics
  • 4+ years hands-on experience with CRM database systems. SAS and SQL preferred
9

Crm Analyst Resume Examples & Samples

  • Develop and build CRM campaigns through use of SQL / campaign tool using multiple channels (Direct Mail, email, SMS)
  • Utilise SQL/ campaign tool to develop and maintain weekly (& daily) reports on the response from all campaign activity, detailing cell performance within each campaign and providing one overall report on a weekly basis that summarises all CRM activity taking place
  • Responsible for the management and enhancement of campaign history to ensure the campaigns selected within the CRM team are logged and structured appropriately to enable campaign analysis
  • Produce end of campaign deep-dive analysis that goes beyond cell performance to critically analyse changes in customer behaviour and provide a detailed understanding of the differences between responders and non-responders
  • Support the Commercial analyst in the production of the promotional ROI report through the timely provision of the top-line CRM performance and supporting observations to enhance the report
  • Interrogate local CRM systems to regularly monitor local campaign activity and performance and management of customers contact both centrally and locally
  • Maintain strong relationships with key internal stakeholders, including the Marketing team, IT and operational business unit managers
  • Assist the CRM Manager with other important divisional Marketing Projects as required
  • Excellent Campaign Selections / Analytics experience working for large companies (ideally using SQL or similar)
  • Understanding and experience of Analytics including database management, reporting and evaluation techniques
  • Evidence of a strong customer focused background
  • Evidence of an ability to bring simplicity to complexity
  • Ability to develop and build strong working relationships with internal and third party service providers
  • Obvious passion, determination and energy to ensure that CRM analysis outputs place the customer at the heart of all the division’s strategic and tactical decisions
10

Junior CRM Analyst Resume Examples & Samples

  • Produce and analyze weekly, monthly, and seasonal performance KPI reports
  • Perform ad hoc analyses to answer business questions for marketing and other departments (e.g. Strategy, Merchandising), including development of reports and survey support
  • Supports marketing manager with cross-channel direct marketing campaigns (mail and email); list selections and setting up test & control groups
  • Support the Senior Marketing Analysts with CRM analytics projects, including customer segment-based KPI, customer lifecycle analysis, multi-channel response to CRM programs
  • Support monitoring of any data extracts between providers, partners and internal IT for data integrity and accuracy
  • Conduct regular analysis of coupon trends to identify and understand consumer behavior across all channels
  • Manage the creation of all coupon codes
  • Assign, validate and test coupon codes to ensure all marketing initiatives are executed accurately at POS
  • Partner with internal teams (IT, e-Commerce, Finance, Store Operations, etc.) to ensure marketing initiatives can be executed at POS and online
  • Coordinate market research activities, surveys and focus groups to analyze customer purchasing patterns and preferences
  • At least 2 years experience in advanced analytics
  • Strong experience accessing, extracting and compiling large volumes of data using various techniques and tools
  • Experience building models
  • Modeling experience in direct marketing, retail, web and customer loyalty programs a definite plus
  • Bachelor’s Degree in a quantitative field such as Statistics, Mathematics, Operations Research, Engineering, Economics, or Finance
  • Expert-level experience web analytics tools such as Omniture, & Google Analytics
  • Proficiency with SQL query writing, Access, SQL Server Analysis Services, SQL Server Reporting Services
  • Experience with business intelligence tools such as Microstrategy, Cognos, Infobuilder Webfocus
  • Experience with statistical software like SAS, SPSS, R or other statistical software in both desktop and coding environments
  • Experience with predictive simulation tools
11

Worldwide CRM Analyst Resume Examples & Samples

  • University Degree in Statistics, Econometry, Economics or equivalent experience
  • Direct experience of 3 - 5 years in a similar role, preferably in a Luxury Company but not mandatory
  • Extensive knowledge and experience with client database systems (Siebel, SLX, SQL…), reporting tools (Mycrostrategy, Business Objects…), datamining tools (Qlickview, SAS, SPSS) and analytics
  • Customer driven orientation
  • Flawless execution of complex and multi-faceted efforts
  • Good at working with and managing cross-functional teams including MIS, Retail and multiple Regions
  • Good project management skills including excellent multi-tasking, prioritization and organization
  • Strong interpersonal, team-player and communication skills
  • Fluent English, good Italian
  • Strong PC skills (Excel, Word, PowerPoint, Outlook), and web
12

Crm Analyst Resume Examples & Samples

  • Develop the targeting and segmentation strategy for all of our LT Storewide Direct Mail, vendor and divisional mailings. Ensure that targeting strategies are customer-focused and balance the long-term profitability of customers as well as short-term results
  • Recommend new segments to test in order to advance learning
  • Lead the development of several direct mail CRM programs in order to improve customer engagement metrics
  • Develop tracking of key customer assets to identify patterns, risks and new opportunities
  • Measure campaign results such as incremental lift, ROI etc.. and recommend changes to targeting strategy to improve results for campaigns large or small
  • Share insights throughout the marketing, merchant, and stores organization as appropriate. Be fully prepared to work with a variety of key stakeholders on a variety of issues, on a daily basis
13

Crm Analyst Resume Examples & Samples

  • Support marketing efforts and store managers by providing invite lists for events, event reporting, ad-hoc reports, clients information, data capture levels
  • Conduct ad-hoc analysis on clients database
  • Support current streams of communications by helping managing e-mail communications (mailing lists upload, HTML building and campaign broadcast)
  • Liaise with IT to report bugs in the CRM system
  • Strong critical thinking skills
14

Crm Analyst Resume Examples & Samples

  • Analyzes global CRM database to develop customer reports and other KPIs
  • Gathers, synthesizes and establishes customer insights and benchmarks through use of internal data and external sources (surveys, 3rd party data providers)
  • Collaborates with wholesale teams to analyze wholesale customer behaviors to support marketing campaigns
  • Partners with merchandising teams to understand cross-shopping trends including predicative indicators; develops KPI reports and programs to promote cross-shopping
  • Collaborates with the retail teams to understand business questions to be addressed by customer insights; develops CRM programs from findings
  • Supports customer lifecycle and outreach programs
  • Manages development of CRM budget; tracks invoices and spending; prepares audits as necessary
  • 3-5 years analytical experience
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint and email platforms; excellent IT skills including strong knowledge and experience of database structures and CRM tools; experience with modeling and statistics preferred
15

Senior CRM Analyst Resume Examples & Samples

  • Working closely with planning teams to understand customer needs, motivations and barriers, and delivering strategies for customer growth. And ensuring that the client brand promise is delivered through our communications programs to their customers
  • Working with account and creative teams to ensure that creative solutions consider all channels (social, digital, mobile and direct), and leverage true insights, in order to deliver a relevant experience to customers
  • Must have a minimum 3 years of CRM/Loyalty work experience in a professional services environment: management consulting, advertising, direct marketing
  • Critical thinking- capable of delivering thoughtful and innovative CRM strategies; communication planning; supporting campaign execution; data literate and able to identify and recommend analytics requirements; influencing the creative process; influencing measurement and analysis
16

Senior CRM Analyst Resume Examples & Samples

  • Manage and execute the process of design and delivery of CRM analytics projects
  • Exceptional R, SAS and/or SQL skills
  • 14+ years R, SAS or SQL analytics experience with a proven track record in advanced analytics
  • 12+ years hands-on experience with CRM database systems
  • 7+ years relevant experience in retail industries and/or comparable, consumer-driven industries
  • Expert in Excel including programming VBA Macros
  • Bachelor’s degree in Statistics, Finance, Marketing, Economics or related business degree; Masters preferred
17

Senior CRM Analyst Resume Examples & Samples

  • Perform ad hoc analyses, as needed, to support customer relationship marketing and business efforts, and to answer questions from business of customer contact and performance information. Interrogate the customer database through data mining tools such as Regression and LTV Analysis
  • Work with CRM Manager and Sr. Manager, Credit and Loyalty to develop an automated process for reporting on campaign results. Include results for the brand total, mail group and control group across product categories, spend ranges and other metrics
  • Develop and produce timely customer and market/store reports that monitor changes in the customer base. Create and execute reports to be generated on a monthly and annual basis in order to establish trends and identify action items
  • Be proactive in identifying specific analytical projects to increase business intelligence thus facilitating more fact-based decisions based on customer analysis
  • Implement and automate corporate reporting, dashboard and KPIs. Develop a system to deliver the corporate reporting on a set and agreed on schedule with key business leaders. Work with CRM team to analyze and report key metrics, trends and results to appropriate business leaders
  • Track and report on the behavior and journey of our customers over extended periods of time. Recommend marketing programs to increase customer engagement
  • Partner with other departments/divisions to share learnings and insights
  • Support company-wide, non-marketing analytical efforts, as necessary
  • 10+ years analytical experience in a marketing, retail or financial position. Experience in customer relationship management (CRM) and/or Catalog a plus
  • High degree of proficiency with SQL, SAS/BASE or SAS Enterprise Guide (EG) in conducting analysis. Must be able to either write SAS/BASE code in BASE or EG. Experience with Proc SQL for SAS is a benefit. Automate recurring reports and/or projects using macros in SAS
  • Familiarity with relational databases and experience with handling large data sets
  • Competent skills with Microsoft Access, Excel and PowerPoint
  • Ability to contextualize quantitative and qualitative findings and use them to develop efficient, innovative, and profitable go forward strategies. Must be able to present findings to management
  • Strong analytical, problem-solving, and critical thinking skills
  • The candidate should be a self-starter who is equally capable of working independently AND working well in a team environment in cross-functional groups
  • Good communication skills that allow for healthy discussions and relationship building
  • Able to multi-task in a high-intensity, fast-paced environment. Must be deadline oriented and take full ownership of responsibilities
18

Crm Analyst Resume Examples & Samples

  • Assist in extracting, analyzing, and presenting data to identify areas for opportunity to improve the effectiveness of our sales process
  • Develop and enhance CRM processes by making recommendations on best practices, holding user groups for ongoing feedback, and researching other sports teams on ways to improve sales and service support
  • Monitor and resolve data quality issues (e.g. potential duplicates, conflicting or missing data, merging records). Provide updates to Senior Manager of Analytics & Strategy
  • Ensure all sponsorship inventories are entered into the system and rate cards are correct on an annual basis
  • Proactively communicate with department heads regarding strategies that would best achieve department goals and create targeted campaigns to be assigned to users
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound judgment decisions based on available facts
  • Create dashboards that drive insight into our business
  • Partner with Senior Manager of Analytics & Strategy in the development of custom features to increase usability and functionality of the system
  • Serve as a resource to each division within Global Partnerships as an experienced Microsoft Dynamic CRM super-user providing overall support on a daily basis to 200+ users
19

SAP CRM Analyst Resume Examples & Samples

  • SAP CRM analyst to be responsible for delivering initiatives within the CRM functional area
  • Working with various Business Units to establish business requirements
  • Conducting requirement gathering workshops with Business Unit personnel to agree process design
  • Compiling professional scoping documents for the relevant initiatives
  • Developing feasible implementation plans by resource type
  • Design and deliver value-added systems initiatives to drive business value
  • Coordinate with the various resources to ensure a timely implementation
  • Delivering progress report to the business unit and IT management teams
  • Gain an understanding of the operation and functionality of the company's SAP/CRM Core Model
  • Compliance with documentation standards within the business
  • Implement projects and assist with support calls as and when required
  • Provide SAP CRM expert knowledge across all relevant CRM functional areas to respond to business requirements
  • Develop relationships with Business Unit management and Key Users to drive the effectiveness of the SAP solution
  • Minimum two year's SAP CRM implementation / configuration experience
  • Ideally SAP Certified in CRM module on Version 7.0
  • Basic ABAP coding knowledge, while not essential would be an advantage
  • Proven track record of successful projects delivery
  • Experience with other CRM technologies would be an advantage eg Salesforce, Microsoft Dynamics etc
20

Crm Analyst Resume Examples & Samples

  • Delivers top-notch client service by providing product and after-sales information and resolving complaints and inquiries
  • Prepare routine and ad-hoc analysis to support sales, marketing and customer service initiatives
  • Support ecommerce and retail marketing campaigns: Targeted segmenting, list generation, post-campaign analysis
  • Monitor the integrity and accuracy of customer data, create and implement best practices for store client data collection
21

Crm Analyst Resume Examples & Samples

  • Enterprise CRM experience
  • Technical and Business experience
  • Experience working with large data sets
  • Past experience dealing with sales or marketing in a B2B company
  • Advanced Excel and Access skills
  • Solid statistical / mathematical skills
22

Crm Analyst Resume Examples & Samples

  • Designs and develops actionable insights and tactical opportunities to support marketing strategy, through client profiling and segmentation
  • Develops customer dashboards and regular reporting to educate the broader business on customer trends
  • Reports results of all Direct Mail and Bounceback Initiatives, including recommendations for optimization
  • Analyzes ongoing program health, including The Limited Card initiatives and Gift Cards
  • Utilizes analytics to answer ad-hoc business questions around trends, customer composition, behavioral changes, and supports customer optimization initiatives
  • Pulls and manipulates data from multiple internal and external data sources
  • Collaborates with third-party vendors to assist with model development
  • Collaborates with business partners across ecommerce, finance, client relations, store operations, merchandising, planning, and allocation in developing views on the customer and executional opportunities
  • Ability to demonstrate behaviors aligned with The Limited’s Core Values: Client First, Open, Owner, Resourceful, Community
  • Bachelor’s Degree in Quantitative Area (Statistics, Economics, Finance, Business, Market Research). Master’s degree preferred
  • 2-3 years of experience with SAS Programming, statistical analysis, descriptive/predictive modeling (clustering, factor analysis, regression analysis, ANOVA), and experimental design
  • Experience with SQL Coding (experience with query tools such as Tableau, MicroStrategy or Business Objects a plus)
  • Excellent skills in Excel (macros, pivot tables, complex formulas, analytical tools) and PowerPoint with the ability to create clear, concise reports, and presentations
  • Experience working with relational databases and decision-support applications
  • Excellent organizational skills, strong attention to detail, and demonstrated project management skills required
  • Effective working independently while being an excellent cross functional team player
  • Must have the ability to translate and effectively communicate complex information into “layman” terms
  • Retail experience preferred
23

Crm Analyst Resume Examples & Samples

  • Improving and strengthening the sales and marketing reporting framework through the design of monthly reporting to enable business improvement and drive sales and analyse performance, flows and competitors
  • Managing and maintaining CRM and marketing automation systems, including preparation of business aligned analysis and data analytics, actively managing data integrity and supporting end user technical requests
  • Engaging with and training key stakeholders across marketing and sales to drive user behaviour, understand development and business improvement opportunities
  • Tertiary qualification, ideally gained in a business related and/or IT discipline
  • Experience working with sales/marketing, ideally gained in financial services environment
  • Highly skilled at Excel and/or other data analytics tools as well as experience with CRM (ideally Salesforce) and marketing automation systems
  • Track record of delivering business aligned data and reporting, with the ability to analyse and communicate key sales and marketing data
  • A strong sense of drive and initiative
  • Analytical and problem solving skills, along with the ability to think laterally
24

Crm Analyst Resume Examples & Samples

  • At least 1-3 years of work experience in a direct and CRM analytics role
  • Experience in segmentation, behavioral analytics, customer profiling, predictive modeling, campaign reporting and insight development
  • Experience in analysis and reporting across all direct channels, as well as customer behavior and value analytics
  • Industry experience in retail, airline, and/or CRM and loyalty programs preferred
25

Senior CRM Analyst Resume Examples & Samples

  • Supporting planning teams to understand customer behaviors which help to develop strategies for customer growth
  • Unearth customer insights, which support in delivering a relevant customer experience and drive value back to the client business
  • At least 3-5 years of work experience in a direct and CRM analytics role
26

Marketing & CRM Analyst Resume Examples & Samples

  • Build daily / weekly / monthly scorecards to track performance vs. targets, analyze results and make recommendations to improve current and future activities. Work on ways to improve and automate existing reports (with the support of IT where necessary)
  • Prepare business cases / forecasts to support decision making for key activities. Analyze results vs. target during and after the event, including root cause analysis and moving forward action plans. Summarize top-line results / learnings clearly and concisely for upper management
  • Participate in quarterly marketing postmortems
  • Create and maintain top-line reports to track metrics and marketing activities over time to help identify gaps and opportunities
  • Work cross-functionally with other internal departments (marketing, planning, merchandising, allocation, etc.) to acquire the necessary information for in-depth analyses
  • Contribute to the upcoming loyalty program launch (production and execution of the tests plan, reporting requirements, etc.)
  • Bachelor’s degree in Finance, Mathematics, Economy or related field
  • 2 to 5 years related experience
  • Strong knowledge of Excel
  • Strong customer service and communication skills both in French and English
  • Verbal communication
  • Ability to solve problems
  • Bilingual, French and English
27

Crm Analyst Resume Examples & Samples

  • Handle daily direction and communication to internal and external contacts regarding database marketing projects
  • Interpret requests to properly develop, plan, set-up, execute and analyze marketing campaigns and programs
  • Mine data to identify opportunities to improve customer retention and expand acquisition programs
  • Execute list selection based upon defined parameters for e-mail and direct mail campaigns
  • Utilized developed reports and analysis to identify trends, opportunities and provide actionable summaries of key findings on a consistent and proactive basis
  • Coordinate database marketing vendor/partner
  • Continuous improvement and recommendations going forward for direct marketing initiatives
  • Work with outside vendor to coordinate direct marketing prospecting projects and handle purchasing lists
  • Document maintenance actions, process changes and troubleshooting procedures on the database
  • Coordinate store specific direct marketing projects
  • Maintain historical summary of Direct Mail campaigns
  • Assist with implementation of Marketing Database enhancements
  • Conduct quality assurance and testing
  • Bachelor’s Degree in Business, Marketing or other related field required
  • 4+ years of database marketing analysis experience
  • Collaborative, while able to influence and persuade
  • Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact
  • Flexible, adaptable with the demonstrated ability to work under pressure in a fast paced environment
  • Advanced PC skills utilizing Microsoft Office Applications, and Microsoft SQL Server
  • Knowledge of direct marketing
  • Passion for data and analysis and how it contributes to the overall goals
  • Ad-hoc reporting and proficiency in presentation development
  • Ability to work in a faced paced environment
  • Ability to occasionally lift and/or move up to 10 pounds
28

Crm Analyst Resume Examples & Samples

  • Provide analysis on all campaigns impacting loyalty guests. Utilize results to make future recommendations related to offers and segmentation
  • Responsible for running all coupon reports and providing insights for all results
  • Responsible for the development of statistical models (behavioral models) of customer behavior, developing and testing standardized queries, database development, evaluation, and testing
  • Design and Develop enterprise level reporting
  • Responsible for providing decision support, analyses, and strategic recommendations to leadership through the use of advanced data mining, analytics, and financial modeling
  • Monitor customer segments, determine the cause of any shifts in the customer base, and recommend strategies to increase the size and profitability of each customer segment
  • Serve as subject matter expert for all data housed in CRM database
  • Design and maintain daily/weekly/monthly reports and dashboards that snapshot customer trends, database health, and marketing effectiveness
  • Manage special project analysis as needed
  • Leverage loyalty and transactional data to better understand customer shopping behavior (including affinity analysis, response to promotion, and lifetime value) and segment/target customers accordingly to maximize marketing ROI for various channels (including circulars, direct mail, email)
  • Create scorecards of Gordmans' customers for management. This includes the customer’s sales behavior, multi-channel behavior and demographics to be automated and refreshed monthly
  • Provide insight and analysis of customers shopping behavior in various merchandise categories to enable marketing, merchandising, and product assortment decisions
29

Crm Analyst Resume Examples & Samples

  • Manage and run CRM queries and procedures to scrub database and maintain data integrity
  • Manage and run regular weekly and monthly CRM reporting metrics
  • Create segmented groups of customers for use in marketing campaigns
  • Create and run queries that provide results of marketing campaigns
  • Create and run ad hoc queries as required
30

Crm Analyst Resume Examples & Samples

  • Pull and analyze website analytics data to identify trends and anomalies in consumer behavior
  • Distill learnings from analyses into actionable insights for ecommerce and cross-functional teams
  • Influence site experience and marketing mix by providing usability recommendations based on data analysis
  • Help develop testing plots and campaigns for monthly CRM email calendar that align with site merchandising goals and business initiatives
  • Create and circulate robust business dashboards using website analytics and CRM data that detail short and long-term performance
  • Present in weekly business review meetings to discuss site performance and consumer database health, identify trends and anomalies in consumer behavior and suggest an action plan to implement learnings
  • Assist in keeping website analytics reporting up-to-date by suggesting analytics and reporting needs based on business updates to the website
  • Develop circulation list and tracking codes for all emails. QA and deploy via AgilOne & Exact Target
  • Analyze email performance at a granular level to uncover insights that will inform campaign strategy and execution moving forward. Suggest ideas for new campaigns and target audiences to drive repeat purchase and increase spend
  • Identify and implement opportunities for new event and life-cycle based trigged campaigns to automate at scale to unlock incremental revenue
  • Provide recommendations on product affinities and associations based on purchase behavior and segmentation analysis
  • Conduct analyses to measure the impact of synchronized marketing campaigns on new name acquisition and purchase behavior
  • Conduct ad hoc analyses as needed to address business needs
  • Conduct regular research to stay abreast of newest technology, industry best practices and benchmarking
  • Proven ability to synthesize large data sets from various tools to extract actionable insights
  • Scientific and inquisitive mindset; someone who will interrogate data, solve problems and make hypothesis
  • Strong critical thinking, problem solving and analytical skills
  • Ability to present learnings from complex data sets and analyses into easy-to-understand presentations
  • Strong communication skills, ability to present to colleagues at all levels ranging from peers to Senior Management
  • Excel power user – ability to manipulate
  • Ability to learn new tools quickly
  • Self-starter, intellectually curious, eager to learn, works well in a team setting
  • Someone who is flexible and can shift priorities to meet business needs
  • 4-year undergraduate degree a must
  • 1-3 years of experience in consumer insights, analytics, marketing of CRM a plus
  • Web analytics tools (Adobe Site Catalyst, Report Builder, Ad Hoc), Business intelligence tools (Micro Strategy), CRM tools (AgilOne), and email deployment (Salesforce Marketing Cloud, Exact Target) a plus but not required
  • Strong PowerPoint skills
  • Retail math skills preferred
31

Crm Analyst Resume Examples & Samples

  • Understanding of relational Databases and working with Schemas, preferably using Oracle
  • Strong experience with extracting and manipulating large datasets for analysis purposes, using SQL, SAS, and preferably Tableau
  • Strong Excel skills and ability to manipulate (slice and dice) and analyze the data in different dimensions using Pivot tables
  • Experience in experimental design and testing, preferably for Marketing purposes
  • Experience understanding data structures and analyzing data from a business perspective
  • Able to work with business users, analyze existing reports/data, and have strong database/reporting/testing knowledge
  • Effective analytical, troubleshooting, and problem-solving skills
  • Ability to work independently as well as in a team-oriented culture
  • Ability to partner with and clearly communicate analytic results to business partners, particularly Marketing organization
  • Experience in customer segmentation or Marketing
  • Experience with experimental design and testing
  • Experience with Analytical tools such as Tableau or equivalent, Hyperion Essbase, and Clarabridge
  • Familiarity with data science models and outputs
32

Crm Analyst Resume Examples & Samples

  • Analyzes customer database to determine customer profiles, segmentation and trending, LTV modeling and response analysis
  • Develops and analyzes customer reports and other KPI tools to help identify new opportunities; develops appropriate tools to capitalize on findings
  • Supports development of loyalty programs including program design, refinement, implementation, training materials and measurement KPIs; analyzes program for effectiveness; works collaboratively across divisions to facilitate creative, technological and customer facets of program
  • Works collaboratively across departments to understand company goals and develops customer acquisition and customer retention programs; develops vendor partnerships to drive said activities
  • Develops international reports and tools; supports global CRM practices and trainings
  • Works closely with the IT team and outside technology companies to enhance CRM database and troubleshoot problems; supports new technological integrations
  • Bachelors degree: marketing, business, economics
  • 3-5 years analytic experience; experience in retail with an understanding of CRM required
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint; excellent IT skills including strong knowledge and experience of database structures and CRM tools; experience with SPSS, modeling and statistics preferred
33

SAP CRM Analyst Resume Examples & Samples

  • Delivering initiatives within the CRM functional area
  • Compliance with the company's documentation standards
  • Minimum two year's SAP/Oracle/MS Dynamics/Salesforce CRM implementation / configuration experience
  • Ideally but not necessary SAP Certified in CRM module on Version 7.0
34

DM Business & CRM Analyst Resume Examples & Samples

  • Will be responsible for Wealth Management campaign execution including
  • Gathering of campaign requirements,
  • List creation,
  • Identification of final campaign rules,
  • Campaign fulfilment
  • Work with partners to build expanded reporting capabilities. Monitor effectiveness and usage of existing targeting tools
  • Track campaigns, maintain history on campaign response
  • Assist in preparation of campaign tracking reports and presentations
  • Build a data validation framework to support the migration process
  • Helps marketing activities with Customer campaign information
  • Supports Customer Survey related activities from Database Point of view
  • Maintains, executes DCFC
  • Managing 5-10 parallel complex tasks
  • Sales performance measurement, creating, maintaining, executing various reports
  • Proactively identify improvement areas and apply business / technical knowledge to enhance existing processes and to create new processes
  • Proactively raise technical and business issues, ideas to manager and partner
  • Actively share knowledge with and coach other members of the team
  • Drive the work to achieve optimal reporting structure
  • Data quality tasks, loading and validation
  • Database Management systems, established competency in SAS & MS SQL
  • English (Med) C Level
  • Offering alternative solution to business problems
  • Team player with drive to add value beyond immediate role requirements
  • Hands-on experience with MS Excel
  • Good priority setting skills
  • Understanding complex issues
  • Problem-solving skills, being able to face complex issues
  • Working under pressure
  • Demonstrated ability to build high performing teams
  • IT/Economist degree
  • 2 years experience in IT field preferably database Development / Management preferred
35

Junior CRM Analyst Resume Examples & Samples

  • Manages the day-to-day data requirements for all 1-1 campaign list generation, campaign monitoring and post-reporting
  • Develops quantitative, information-based list strategies that maximize results for mail and email communications
  • Develop database process automation working in SQL
  • Create and updates monthly CRM performance dashboards
  • Provides interpretation of results and suggests additional investigations to expand on insights gained
  • 1 or more years of CRM analytics &/or database marketing experience
  • Proficient with database manipulation and program language (SAS/SQL)
  • Experience with BI tools, such as Business Objects
  • Knowledge of campaign performance reporting including an understanding of different methodologies to calculate incremental uplift
  • Excel Expertise - Pivot Tables, V Lookups, ability to write macros a plus
36

Crm Analyst Resume Examples & Samples

  • Assist with the development and implementation of global CRM strategy for Stella McCartney factoring in all directly operated points of sale (both on and offline)
  • Navigate Stella McCartney CRM tools to pull regular CRM and database insights and reporting to the wider, and ensure timely delivery to the relevant teams within the global business
  • Performing database extractions based on the requests from the global business and utilising business insights to develop optimised lists and advise on potential revenue generating actions (where appropriate)
  • Creating meaningful and actionable analyses and database insights using transactional and other contextual data to inform the business of key trends and areas requiring attention/growth/development etc
  • To develop an array of regular reports that will go to various internal departments to maintain a clear picture of directly operated business and clients and their transactional behaviour
  • To interpret and present the findings through first cut analysis data tables, written reports and PPT presentations
  • Work closely with various stakeholders across the business including (but not limited to) Marketing, Clientelling and Retail to bridge ideas across departments and find workable solutions
  • Work closely with third party partners including CRM agency/agencies
  • Assist with the implementation and integration of new, business enhancing tools at store level to further develop the business’ CRM and data capture ability and collaborate with IT to troubleshoot problems
  • University graduate, ideally of degree standard or equivalent with a mathematical, analytical and/or statistical component
  • Highly analytical and strategically minded individual capable of critical thinking and creative problem solving
  • Strong computer skills, especially within Microsoft excel (knowledge of VBA or SQL is a plus )
  • Experience with Micro-strategy / Siebel / Google Analytics is a plus
  • Proactive self-starter with ability to work independently and creatively solve problems
  • Customer oriented focus, with a keen interest in retail and particularly within the luxury sector
  • Strong team player, able to work collaboratively across multiple teams
  • Positive, enthusiastic individual with a 'can do' attitude
  • An individual who thrives in a high-pressure working environment and is accustomed to meeting tight deadlines
37

Campaign / CRM Analyst Resume Examples & Samples

  • Analysis of data on customers who were targeted by various Omni-channel campaigns and building various tests and measureable data points and reports
  • Pre / Post analysis of all marketing campaigns, generating insights which will help in optimizing all campaigns and improve customer experience and revenue using Netezza, Oracle and SQL
  • Review customer data for trends, patterns, and causal analysis to assist in understanding customer activity
  • Assist with execution of ad hoc analysis of customer behavior or marketing activity effectiveness
  • Monitor on-going marketing efforts in order to identify data and/or database processing issues
  • Responsible for user acceptance testing of the roll-out of existing system enhancement processes
  • Interface directly with a variety of teams to assess ongoing data needs and translate those needs a sustainable reporting and data delivery environment. Ensure that data is delivered accurately and on-time
38

Senior CRM Analyst Resume Examples & Samples

  • Develop comprehensive understanding of customer segments and leverage insights to assist in creating plans to increase customer value
  • Review customer data for trends, patterns, and causal analysis to assist in understanding our customers behaviors and attitudes
  • Assist with the design and execution of primary customer research (qualitative and quantitative) to assess customer satisfaction with current programs, products, initiatives and offers
  • Clearly summarize data and analysis in a simple and concise format
  • Apply various statistical and quantitative methods to analyze and interpret information from multiple data sources to identify actionable insights
  • Provide data and analytical support for customer satisfaction reporting
39

Salesforce CRM Analyst Resume Examples & Samples

  • Salesforce Cloud & connector experience - 3-5 years
  • Relational database concepts and the ability to create and maintain SQL queries and excel spreadsheets 0-3 years
  • Salesforce Marketing Cloud 0-3 years Flexibility and ability to juggle multiple projects and changing priorities in a fast paced, customer centric environment 3-5 years
  • Education and Experience: Salesforce Admin Certificate BA or BS
40

Crm Analyst Resume Examples & Samples

  • Develop CRM activities plan for both B2C & B2B businesses in China based on International CRM strategy & guidelines in order to build customers’ loyalty & drive consumption
  • Perform data analyses and post activity evaluations to deliver customer insights and make recommendations
  • Identify different customers’ profiles to reduce attrition rate and improve retention and reactivation of Nespresso Club Members
  • Optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation
  • Initiate and organise mini surveys to collect deeper customer insights on CRM related topics
  • Identification of key trends and criteria that influence customer behaviour like consumption and loyalty
  • Spontaneous initiation of any analysis that can generate customer insight or operational projects to add value to the customer relationship
  • Assessment of CRM programs, club communications and promotional activities according to their efficiency and profitability
  • Custodian of customer database with specific responsibility for maintenance and management of customer data to ensure data integrity
  • Support local, regional and international CRM projects
  • Perform timely & accurate KPI reporting on monthly basis
41

Senior CRM Analyst Resume Examples & Samples

  • Knowledge of Salesforce.com or CRM best practices
  • 4+ years of hands-on CRM experience. Salesforce.com experience and/or certification preferred
  • Ability to work collaboratively to ensure best user experience for Baxter users
  • Excellent interpersonal, time-management and organizational skills
  • Must be assertive, confident and project a positive presence
  • Logical aptitude and ability to solve problems
42

Crm Analyst Resume Examples & Samples

  • Define project scope and document business requirements
  • Configure and customize Salesforce to meet the internal customer requirements
  • Provide internal CRM consulting to improve the business process to driving growth
  • Functional and technical support for Sales, Service and Marketing
  • Configure reports and dashboards in Salesforce
  • Prepare and conduct admin, power and end user trainings
  • Bachelors degree in a technically related field or equivalent technical work experience
  • 2+ years proven experience designing and developing effective and efficient technology solutions using CRM applications
  • Experience as Salesforce administrator or as Salesforce consultant having strong knowledge of Salesforce administration and configuration
  • Proven effectiveness in working with other associates in a global cross-functional team
  • Capability to analyze and evaluate complex business processes
43

Crm Analyst Resume Examples & Samples

  • Supporting the CRM Manager to deliver bespoke analysis projects to optimise the use of sales tools such as SFDC and Eloqua discover i.e. Retention triggers
  • Supporting the CRM Manager to develop predictive models to prioritise campaigns and maximise ROI using Customer and Prospect Data
  • Responsibility for the maintenance and management within SFDC of Prospect purchased lists ensuring contact strategy rules are adhered to and the data is targeted appropriately
  • Responsibility for creation of quarterly CSAT files
  • Responsibility for the creation of bespoke campaign data selections for internal and external customers adhering to contact strategy rules
  • Management of a variety of ad hoc data analysis project with a requirement to translate this into meaningful insight for the Business
44

Crm Analyst Resume Examples & Samples

  • Understand daily operations, systems, and data related to Overstock.com’s email program
  • Work with Email Marketing Coordinators to build and optimize campaigns by monitoring email campaigns, analyzing results and collaborating with team members
  • Create customer segmentation scripts and use data modeling tools (KXEN preferred) to optimize segmentation, personalization, and engagement of email marketing and direct mail campaigns
  • Create custom SQL queries to pull data for personalized, ad-hoc, and automated campaigns
  • Coordinate with Database Application Administrators and Marketing Analytics to build customer segmentation and personalization in respective applications
  • Provide vendors with direct mail mailing lists; analyze performance make recommendations off of data sets
  • Create ad hoc queries, analyses and reports as needed, optimized for end-users
45

Campaign / CRM Analyst Resume Examples & Samples

  • Use raw SQL to aggregate and analyze customer demographic, behavioral, and campaign response data to assist in the creation of new campaign test initiatives
  • Pre / Post analysis of all marketing campaigns, generating insights which will help to optimize all campaigns and improve customer experience
  • Create reports to provide actionable insights to Customer Lifecycle teams and management
  • Collaborate with multiple teams to assess ongoing data requirements and translate those needs into actionable initiatives
46

CRM Analyst, Servicemax Resume Examples & Samples

  • Define project scopes and document business requirements
  • Analyze data and business processes
  • Design solutions that meet the needs of the business
  • Work closely with leaders of our Service organization in EU/US
  • Configure and customize ServiceMax to meet the needs of our Service organization
  • Provide internal service consulting to improve the business process to driving growth
  • Create test scenarios and do solution testing
  • Functional and technical support for Service
  • Process internal and external service requests
  • Configure reports and dashboards in ServiceMax
  • Prepare and conduct admin, key- and end-user trainings
  • Project management and project documentation
  • 3+ years of proven experience designing and developing effective and efficient technology solutions using Salesforce/ServiceMax applications (minimum 1 year ServiceMax experience)
  • Experience as ServiceMax administrator or as ServiceMax consultant having strong knowledge of ServiceMax administration and configuration (alternative related Salesforce experience)
  • Successful project management experience
  • High degree of independence and self-initiative
  • Good time management and working structure
  • Fluent English language skills (German language skills are an advantage)
  • Ability to generate customer facing documents in ServiceMax
  • Apex/Visualforce knowledge is a plus
47

Crm Analyst Resume Examples & Samples

  • Maintain all company, contact, and lead information and maintain data quality and cleanliness
  • Import and normalize lists
  • Generate target lists out of third-party databases
  • Improve quality assurance of CRM data and reporting
  • Uncover and deliver upon firm-wide reporting needs
  • Support partners in business development efforts including company research, lead entry, and other tasks as needed
  • Provide marketing support
  • Analyze marketing initiatives and provide solutions to improve leads, sales, client retention, and client loyalty
  • Drive process and system improvements, CRM usability, and adoption rates
  • Provide CRM training for employees and day-to-day support
  • Owns and maintains CRM training materials and data standardization procedures
  • Develop strong relationships with internal customers
  • Readily accept the challenge of new initiatives
48

Sales / CRM Analyst Resume Examples & Samples

  • Understanding of various CRM systems, with a comprehensive working knowledge of MS Dynamics CRM
  • Ability to perform complicated analysis to support forecasting and sales planning
  • Strong communication, interpersonal, and presentation skills
  • Good knowledge of Excel. (Computer programming/SQL knowledge desirable)
  • Strong knowledge of PowerPoint, Word, and Excel
  • Demonstrate the ability to think both analytically and creatively.Aerospace/Defence industry experience preferred
  • Degree level education ideally in a technical related discipline or qualified by experience
  • Supporting management in the development and evaluation of sales forecast and sales budget
  • Establishing user needs and business requirements in order to design appropriate reporting tools and dashboards in MS Dynamics CRM and other business systems
  • Collecting, analysing, evaluating, and reporting data to increase general sales productivity and forecast revenue phasing
  • Develop, define and produce reports to be reviewed up to Senior Management level
  • Collecting sales trends and records and evaluating performance calculated against sales quotas/targets
  • Work alongside the Planning Manager to hold monthly reviews with the Sales Managers to ensure CRM accurately reflects the latest forecast
49

Crm Analyst Resume Examples & Samples

  • Bachelor’s degree or higher, with strong analytical skills in Operations Research, Marketing Science, Economics, Quantitative Psychology, Applied Mathematics, or related quantitative fields, Master's degree preferred
  • 2+ years of relevant marketing experience in CRM, marketing science, or related quantitative fields
  • Hands on experience in sophisticated business intelligence tools, statistical and data mining models/tools (e.g. Siebel, SARS, Oracle Business Intelligence Suite, SAS, SPSS, SQL, Tableau, R and/or Python or similar tools) is required
  • Excellent communication, project management and time management skills
50

Crm Analyst Resume Examples & Samples

  • Provide internal business partners with accurate and pertinent customer insights and dashboards that enhances and guides effective decision making
  • Measure and report on business productivity measures, including customer file growth by segment, acquisition rates for new customers, and retention rates
  • Translate raw data into presentable and easily understandable findings for the various cross functional teams
  • Identify and communicate specific trends, issues, targets and opportunities using analytics
  • Perform ad-hoc customer analytics to answer business questions and produce data-driven stories that reveal key insights into consumer behavior
  • Works closely with the IT team and outside technology companies to enhance CRM database and troubleshoot problems
  • Generate customer profiling analysis, campaign lists and post campaign analysis in support of various marketing and other CRM initiatives
  • Support the preparation of analytics for periodic business reviews to executives, vendors and stakeholders
  • Ad-hoc reporting and support of new report development as needed
  • Maintain an active role in CRM database management, customer data capture and any related project. Support CRM Manager in monitoring data extracts between providers, partners and internal IT for data integrity and accuracy
  • Coordinate market research activities and surveys: list selection and segmentation, file extracts and etc. using tools outside of the marketing campaign tool
  • Perform hindsight for direct marketing campaigns
  • Solid competency in database querying using SAS Enterprise Guide, SAS/BASE and/or SQL; SAS certification a plus. Strong SAS experience is a must!
  • 2-4 years analytics experience with a proven track record in marketing or customer analytics and /or reporting
  • Relevant experience in customer driven industries (e.g. travel, hospitality, financial services, etc), retail industries and/or marketing analytics
  • Proficient in Excel and PowerPoint
  • Bachelor’s degree (or higher) in Statistics, Finance, Marketing, Economics or related business degree
51

Crm Analyst Resume Examples & Samples

  • Conduct data modelling using validated data sources
  • Analyse data to identify customer segments and construct matrices that are adaptable to the market and areas of speciality
  • Develop interfaces that incorporate business rules with user friendly tools to optimise engagement and value to internal customers, namely the field force and brand teams
  • Investigate alternate data sets and sources to ensure continuous improvement and quality
  • Perform different analyses by integrating various data sources to create customer insights as needed by business
  • Perform digital analysis to understand customer behaviour and help create new segments for customer journeys
  • Collaborate with brand teams to conduct forecasting
  • Manage market research projects that generate customer insights for incorporation into brand strategies
  • Collaborate cross functionally and across therapeutic areas to ensure effective implementation and understanding of segmentation process and outcomes; and
  • Manage time, deliverables, and stakeholder communications effectively to ensure achievement of KPIs
  • Bachelor’s degree (preferably in Business and/or Marketing)
  • Two years data/ business analyst experience
  • Strong project management and administration skills with an eye for detail
  • Pharmaceutical Marketing experience (highly desirable)
  • Proven experience working with relevant agencies
  • Forecasting and market research experience (highly desirable); and
52

Crm Analyst Resume Examples & Samples

  • Support Sales Operating system, to Execute & Perform Data analysis
  • Daily/Weekly Tier Meetings, Cross Functional Connect (Sales Activity, Demand, Finance etc.) * Regular data quality maintenance and integrity
  • Sales Activity Tracking
  • Data updation and uploads
  • POC for Regional Sales Team for Data & Analytics
  • Business Reports and Scorecard
  • Sandbox Testing for reports and developments
  • Minimum of 4-6 years related work experience in support, Analyst role, CRM Tool or a relevant combination of education and experience
  • Knowledge of SAP, SFDC/CRM tools, excel
53

Crm Analyst Resume Examples & Samples

  • Act as technical liaison between user community, IT and the vendors
  • Provide user community with optimal technical support for Web Analytics and Online Marketing
  • Respond to technical/user issues, open, track , coordinate and manage resolution with vendor
  • Provide support to help provide high quality digital data across all brand assets, content and experiences
  • Partner with account teams to ensure data quality, actionable insights and learning loop for key audiences in marketing
  • Support strategic digital marketing improvements based on data: agency and client-side
  • Manage delivery optimization
  • Utilization of segmentation tools to better understand, quantify and optimize customer behavior
  • Collect requirements for objectives, methods and protocols needed for testing and optimization
  • Ensure measurement for existing and emerging channels (web, social, mobile). Partner with teams, clients and vendors that support capabilities and initiatives
  • Participate in tagging initiatives, implementation, best practices, trouble-shooting to ensure digital marketing efforts are measured accurately and appropriately
  • Ensure development and management methods of qualitative analysis to assist optimization (develop and analyze surveys, contribute to focus-group discussion guide development, etc.)
  • Support the day-to-day running of Web Analytics practice
  • As needed, support CRM Vendor interface (data) delivery
54

Crm Analyst Resume Examples & Samples

  • Measurement and Management focused. This function holds a high bar for measurement of marketing activities and will define success metrics, measurement methods, and reporting process for their efforts
  • Analyze customer activities and find actionable insights. Create and deliver CRM reports and analyses
  • CRM Marketing & Campaign Selection and Analysis
  • Partner with various key stakeholders to drive customer strategy in marketing. Partner with Marketing & Product Managers to develop and execute marketing campaigns using data driven marketing strategies
  • Data savvy with the ability to develop customer segmentation or create models to improve
  • CRM Analytics
  • Provide intelligence to support and advise customer strategy. Understand what our customers want next and deliver programs to exceed their expectations
  • Be the Pioneer in using sophisticated analytical tools such as data mining, regression analysis, and predictive modelling to address marketing and business
  • Summarize complex data into clear and concise insights and action
  • Ad Hoc Responsibilities
  • Help maintain Database Hygiene and Integrity
  • Maintains up-to-date sales and marketing models and reporting including documentation
  • Proposing changes in marketing development and offer settings to increase profitability
  • Tests new approaches by combining external data sources with internal data
  • Prepares IT systems description documentation; modifying checks and process scripts
  • 2-3 min years of relevant marketing experience in Retail CRM, marketing science, or related quantitative fields
  • Some experience in sales and marketing analytics
  • Portfolio analysis and campaign management
  • Some international business exposure/experience
  • Experience with process management tools
  • Excellent SQL knowledge
  • R knowledge
  • Experience with creating Tableau dashboard
55

Salesforce CRM Analyst Resume Examples & Samples

  • Responsible for day to day management of Saleforce.com implementation
  • Responsible for ongoing stakeholder management (issues, enhancements, general application direction and guidance)
  • Work with business and functional teams to gather requirements, design quality solutions, and create business specifications
  • Documenting required configuration of the Salesforce.com instance
  • Provide on-going support of existing SFDC developments and existing applications
  • Partner with Enterprise business systems team, ensuring timely delivery of work to business stakeholders
  • Clearly communicate project expectations and solutions to team members and business users
  • 5+ years of administering and customizing any CRM Systems or 2-3 years of experience in administering a large Salesforce.com instance (1000+ users)
  • Business analyst skills and experience with business systems
  • Strong command over verbal and written English and Spanish language is a plus
  • Fluency in Spanish language is a MUST
  • Exposure/hands on experience with a variety of CRM technologies
  • Experience with writing Business Requirements for projects
  • Strong business knowledge in Sales Force Automation, Opportunity/Lead management, Quote, Case Management functionalities, Service Cloud
  • Ability to communicate with effectively and professionally with internal and external clients
  • Capable of responding to a fast paced environment
  • Must be flexible to juggle multiple critical priorities
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application testing of developed functionality
  • Manage multiple and competing priorities
  • Database modeling knowledge preferred
56

Senior CRM Analyst, Salesforce Resume Examples & Samples

  • Develop and maintain project deliverables that support the project phases and sign-off, including project initiation, plans, status reports, requirements catalogs, solution design documents, communication and quality plans, and other project artifacts
  • Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into sharable IP to grow our practice and library of tools within the Salesforce CoE
  • Strive to improve the skill level and performance of all colleagues
  • Design and Architecture of CRM solutions that leverage the full capabilities of the Salesforce platform
  • Design and configure applications that leverage the Force.com development platform
  • Lead the configuration of the modules built on the Salesforce platform
  • Assess business requirements, translate them into solutions (Salesforce platform) and lead the definition and communication of technical scope
  • Be the internal subject matter expert on Salesforce platform and be the go-to person in communicating the appropriateness of Salesforce solution options both from a technical and business perspective
  • Capture business processes in automation solutions using the Salesforce platform and the Force.com development architecture
  • Maintain technical documentation
  • Create and lead solution design documents, integrations designs, configuration information, developed API and other interface documentations, etc
  • Drive continuous improvement of implemented solutions
  • Simplify and modernize solutions and services by planning standardized interfaces, removing redundancies, improving efficiencies, sharing feature / functionality context across multiple business lines, solutions and business needs
  • Bachelor’s degree in engineering, computer science or related field; or 8 years applications programming experience with a minimum of a High School diploma or GED
  • 5 years of experience using Salesforce
  • Proficient computer skills required including Microsoft Office Suite
  • Demonstrated successful ability to build positive relationships and partnerships within department and across the organization
  • Excellent problem solving, critical thinking and decision making skills
57

Crm Analyst Resume Examples & Samples

  • Provide data extraction, analysis, reporting and insight to maximise customer lifecycle value (including propensity modelling and insight work for key stakeholders in commercial and marketing)
  • Support the CRM team to leverage insight in order to maximise key campaign metrics (e.g. engagement and conversion KPIs,)
  • Provide accurate and timely outputs
  • Highly organised & process driven
  • Ability to communicate insight to multiple stakeholders
58

Senior CRM Analyst Resume Examples & Samples

  • Work with external agencies and suppliers to ensure delivery of any supporting analysis and data-related work
  • Support the ongoing use, development and enhancement of the CRM Database (including Segmentation mapping, vision metrics etc)
  • Experience of setting up automated reporting and providing insight
  • An appreciation of the bigger picture: how analytics fits in with customer behaviour
  • Proficiency with Excel / Access for data manipulation
59

CRM Analyst Developer Resume Examples & Samples

  • Development, configuration and testing
  • Financial services essential; asset management highly preferred
  • Experience in a systems analysis and development role essential
  • Understanding of application architecture and processes
  • Relational database design and development
  • Proven track record in application lifecycle management and software development life cycle experience essential including an in depth understanding of the concepts and practices required to implement effective information systems
  • Solid understanding of data modelling. Comfortable working with new domains/processes, evidenced by analysis of large/complex data sets or domains. Ability to design and represent data relationships from conceptual to the physical implementation
  • Good experience of designing test approaches, test cases and managing unit testing, systems testing and systems integration testing
  • Proven ability in problem solving and performance tuning
  • Open source contribution
  • Stack Overflow profile
  • Experienced in the investigation, evaluation, interpretation and classification of data utilising data analysis techniques such as logical data modelling and relational data analysis, ideally in a ‘big data’ environment
  • Business systems integration experience
  • Knowledge of Microsoft technologies essential
  • Proficient in database platforms, particularly MS SQL Server, including advanced SQL skills and ability to analyse data using Excel and experience in the design and implementation of MS SQL Server 2008 or 2012 databases
  • Experience in the design and implementation of SSIS or other ETL packages, ideally Alteryx
60

Crm Analyst Resume Examples & Samples

  • Gathering and processing direct and indirect sales territory information
  • Working with organizations outside of direct sales (AGS) for GTM coverage and access
  • Programming the sales territory information through the sales force gui to enable the GTM and coverage
61

Crm Analyst Resume Examples & Samples

  • Analyze performance of marketing programs and deliver insights and recommendations to improve future engagements
  • Develop KPI reports to measure performance and track marketing effectiveness
  • Responsible for running, reporting, analyzing and distributing KPI reports
  • Provide Stores with clienteling lists
  • Manage list pulls for Direct Mail, Email and Events
  • Build ad hoc reports for Corporate and Stores to support business needs
  • Serve as the subject matter expert for our CRM system
62

Senior CRM Analyst Resume Examples & Samples

  • Help create and execute testing plans to assess value of predictive analytics vendors and other vendors vs in-house segmentation or methods. Guide in-house segmentation
  • CRM Experience is Required
  • MS Excel expertise – logical functions, lookups, pivot tables, external source data, dynamic charts and tables, editing and writing macros
  • Organizational skills, the ability to handle multiple tasks simultaneously, and the ability to work both independently and with teams
  • Basic statistical skills a plus: significance, error, sample size, design of experiment, basic regression
63

Associate CRM Analyst Resume Examples & Samples

  • Manage the CRM request log to gain exposure to a wide range of Salesforce.com issues/requests
  • Able to learn about the administration and configuration of Salesforce.com
  • Perform system audits including but not limited to users, profiles, permission sets, queues, fields, page layouts and record types
  • Fulfill new functionality requests; working with the requestor to fully understand needs and ensuring finished product meets those needs while thoroughly testing their own work before delivery
  • Lead a project from start to finish while being comfortable meeting with any level of personnel to gather requirements, discuss challenges, properly set expectations, etc., when required
  • Eager to learn a new technology
  • Able to translate business ideas and concepts into technical requirements
  • Clear, concise written and verbal communication
  • Able to work in a fast-paced environment, multi-task, prioritize multiple projects, and be a proactive problem solver
  • One year of experience within a sales, support or training environment is required
64

Crm Analyst Resume Examples & Samples

  • Work with Salesforce Delivery Excellence manager and team members to determine and develop useful reports and dashboards within Salesforce.com
  • Work with Salesforce Delivery Excellence manager to identify processes, tools and analysis which will maximize organizational benefit from the Salesforce platform
  • Create and maintain Wave Analytics dashboards to enable executive insights regarding the current state of the platform
  • Work with Salesforce delivery teams and leaders to execute Salesforce Administration processes which maximize platform value and productivity through communication, collaboration, and the development and execution of programs, services, and solutions
  • Must have previously worked with a CRM solution in a challenging environment and shown success
  • Experience with the administration of Salesforce.com required
  • Familiarity with Change and Release Management processes and tools
  • Must be a go-getter and salesforce.com enthusiast who thrives on working in fast-paced, dynamic environment
  • Experience with salesforce workflow tools like Salesforce process builder and workflow
  • Experience delivering solutions for Wave Analytics a plus
  • 1+ years of related Salesforce.com experience in IT
  • Proficient in MS Word, Power Point, Excel and Project
  • Strong proficiency of SalesForce.com required
65

Crm Analyst Resume Examples & Samples

  • Define key reports, dashboards, and analytics that will drive the digital business forward, through partnering with the CRM team, CRM and database vendor, loyalty vendor, retail store teams, wholesale marketing team, and ecommerce team
  • Build reports, analyses, dashboards and analytic models for business users across all channels to support the business
  • Own customer Business Intelligence (BI) progression strategy, taking into consideration existing reports used by each team and their necessary evolution
  • Facilitate self-service reporting for internal users, utilizing current reporting tools, and arrange for training of business team members. When appropriate, work to incorporate new tools and reports
  • Coordinate data sourcing across ecommerce, digital, retail, and wholesale platforms (internal and external) to enable reporting
  • Coordinate analysis with the CRM team, CRM vendor, loyalty vendor, and email service provider, to drive strategy
  • Create and send reports to business leaders on recurring basis, performing ad hoc analysis
  • Partner with the CRM Manager on database design, data feed issues, and database documentation
  • 3-5 years in a direct-to-consumer CRM or Analytics marketing role, ideally in a Retail or Ecommerce environment
  • The successful candidate will be an effective analytics leader with strong business intelligence, and data skills, and a proven track record of success in delivering customer insights to drive marketing strategy
  • Able to work through ambiguity and thrive in a fast-paced, dynamic environment
  • Retail business knowledge and understanding of typical KPIs and database constructs
  • An understanding of Business Intelligence / Data Warehouse projects, customer database structures
  • Experience with modern dash boarding and data visualization tools (such as Tableau) or other reporting tools
  • Outstanding functional and technical communication skills
  • Highly comfortable analyzing data and making it digestible to non-technical teams
  • Comfortable working in CRM tools and analytics environments
  • Proficient in Microsoft Office Suite, with heavy focus and expertise in Excel and Powerpoint
  • Data quality methodology and data modeling skills a plus
  • Knowledge of SQL, HTML, CRM, DMP, R, or SQL a plus
66

Crm Analyst Resume Examples & Samples

  • Bachelor’s degree OR High School Diploma along with at least 1 year of professional marketing, journalism or administrative experience
  • 0-2 years of professional-level writing experience in journalism or public relations
  • Experience with or knowledge of contributing skills (e.g., graphic design, reprographics, web, etc.)
67

Regional CRM Analyst Resume Examples & Samples

  • Understand and appreciate ZALORA’s CRM eco-system of technology, platforms and tools and their application to the business
  • Manage CRM systems/platforms, assist in troubleshooting and advise on best practices to meet business objectives (E.g. data management, campaign building, logic definition, product development & usage)
  • Manage, execute or support new and existing initiatives, coordinating across multiple Local and Regional stakeholders (CRM, Product Management, Engineering, IT) from implementation, configuration and user testing to final deployment
  • Examine and evaluate current systems and prepare alternative workflow solutions
  • Gather business/end user requirements and produce technical specification
  • Co-own data management – Understand data warehousing and data usage to drive growth and customer insights
  • Document processes and guides for future references and training
68

Junior CRM Analyst Resume Examples & Samples

  • University degree required
  • Excellent verbal and written language skills in English
  • Excellent MS Office skills (especially MS Excel – merging, consolidating and quality checking of large Excel files)
  • Solid database validation, compilation and management skills
  • Prior exposure to primary/secondary research or client relationship management would be a plus
  • Needs to be flexible with timings to accommodate internal clients located in Asia and across Europe, the Middle East and Africa
  • Excellent interpersonal and communication skills at all levels
  • Ability to understand different work requirements, conceptualize, seek guidance in case of challenges and deliver as per the commitments
  • Confidence and enthusiasm to perform primary research (should not be shy of cold calling or talking to people)
  • Work planning skills and proactivity in approach
69

Crm Analyst Resume Examples & Samples

  • Partner with Senior Director of CRM to develop, manage, and executive strategies for customer retention, reactivation, acquisition, and top customer initiatives
  • Pull CRM reports from reporting tool and develop comprehensive customer analysis recaps for key business stakeholders to report on customer retention, cross-shop, and relevant shopping behaviors
  • Partner with merchant and digital teams to support vendor and channel-level analytics and reporting
  • Run strategic analysis on seasonal marketing campaigns and regularly report results in consistent and timely manner
  • Develop segmentation recommendations for direct mail and gifting campaigns
  • Provide strategically targeted client lists for seasonal brand promotions, in-store events, and ad hoc business needs
  • Partner with CRM database vendor and IT to implement system changes in order to meet internal business requirements and requests are met in a timely fashion
  • Manage and maintain direct mail budget
  • 2-3 years of experience in marketing analytics, ideally in lifestyle fashion or retail
  • Experience with Microstrategy or similar reporting tools, and deep knowledge of Excel
  • Strong business communication skills, and the ability to work independently and collaboratively
  • Ability to proactively prioritize and manage multiple projects in a fast-paced environment, while maintaining a strong attention to detail
70

Salesforce CRM Analyst Resume Examples & Samples

  • Perform day to day operations on the CRM system, including supporting over 1200 users, implementing security, creating custom fields/objects, and managing bulk data migration
  • Utilize and promote AppExchange products integrated into Salesforce.com to maximize efficiency and use by the sales and marketing teams
  • Assist in the release of new Salesforce features and tools
  • Ensure data integrity and creating better ways to govern data
  • Collaborate with and influence with sales team and internal technology resources to deliver the highest value to the organization
  • 3 or more years related experience, including at least 1 year experience with the Salesforce.com (SFDC) or similar CRM administration
  • Database knowledge and/or advanced Excel skills
  • Reporting proficiency
71

Crm Analyst Resume Examples & Samples

  • Minimum of 2 years of demonstrated experience working within various frameworks to analyze data in an effort to integrate applications
  • Experience working with or understanding CRM Functions
  • Demonstrated experience designing and developing relational database schema
  • Demonstrated experience with modern Web application architectures and development processes and tools (C#)
  • Demonstrated experience improving process and building reusable and scale-able solutions
  • Ability to operate at an independently functional level to complete development, testing and deployment tasks in Mac, Microsoft Windows and Unix environments
  • Analyze and evaluate current applications
  • Work with various internal groups and customers to build a custom CRM tool
  • Collaborate with team members and take direction from a Technical Director, as well as provide technical oversight to development
72

Mortgage Servicing CRM Analyst Resume Examples & Samples

  • Development and maintenance of the CRM solution to include
  • Minimum of three (3) years of experience in Customer Relationship Management required
  • Experience in Information Technology, marketing integration and/or cross functional project management is required
  • Operates effectively in a team environment as well as independently
  • Ability to perform in ambiguous situations
  • Proficient with Sales Force or other Customer Relationship Management tools
73

IT CRM Analyst Resume Examples & Samples

  • Work with functional leads to analyze existing processes and systems to identify opportunities for improvement. Propose phasing strategies to efficiently implement projects
  • Develop detailed documentation (process flow charts, decision tables, user stories, business requirements documents) to aid in the development and refinement of new processes
  • Collaborate with IT and business to provide system design solutions and process changes
  • Provide input and support to business during implementation phase, including carrying out software user testing, composing SOPs, and/or conducting employee training
  • Assist the project lead in developing detailed project timelines
  • Collaborates with business users and subject-matter experts to establish technical vision and analysis with regards to business usability and performance requirements
  • Bring an upbeat, positive attitude while enjoying working with an agile team to develop innovative technical solutions to help enable business growth and improve customer satisfaction
  • Be apt at quickly understanding new business domains and be creative and thoughtful about applying technology to improve processes and issues
  • Have the ability to communicate well verbally and in writing, with various team members in roles that are both technical and non-technical particularly to give direction to other team members or present business value of various initiatives to leadership
  • Be self-motivated with good time management skills
  • Proactively work to coordinating efforts with employees at all levels including internal business partners, other technology teams, external suppliers/consultants, service providers, etc
  • Ability to identify issues, generate solutions and choose appropriate alternatives using basic root cause analysis
  • Have experience using an integrated development environment or application lifecycle management tool such as Visual Studio or TFS
  • Demonstrated knowledge in software development methodologies and best practices
  • Experience working in a fast-paced, agile environment while providing consistent application lifecycle management
  • 2-5 years’ experience in the architectural, engineering or construction industry
  • CRM Experience, preferably with Microsoft Dynamics
  • Works with minimal guidance from manager
  • Quickly develops a detailed understanding of the data, processes and systems utilized by the business area
  • Demonstrates effective analysis and communication skills
  • Documents complex business processes
  • Exceptional verbal and written communication skills
  • Positive and upbeat attitude
  • Delivers well-organized, informative presentations and requirements documents
  • Excellent team player, demonstrating strong interpersonal and collaborative skills
  • Demonstrated client service experience and outstanding level of professionalism in providing client support
  • Problem solving skills with ability to analyze situations, identify existing, or potential problems and recommend solutions
  • Solid computer skills with the ability to learn new applications and programs that are required
  • Some experience with relational database and large, complex datasets
  • Detail and quality oriented, strong self-testing skills
  • Ability to multitask and adapt to multiple environments
  • 10% travel required
74

SAP CRM Analyst Resume Examples & Samples

  • Collaborate with members of the Business Process Integration groups (Sales and Marketing; Supply Chain; and SAP Projects) to design solutions
  • Project Management responsibilities over the IT Delivery team
  • Build template solutions
  • Report on status of all work assigned
  • Experience with CRM Web UI configuration , AET and transaction launcher
  • Able to demonstrate knowledge of the integration points with other Key modules – ECC SD / BW / Hybris / PI / APO
  • Understanding of CRM data model – key tables and structures
  • Automotive industry experience–specifically relating to document and label standards
  • SAP ABAP experience in writing Technical & Functional specification documents in Sales, Service, Marketing and Reporting modules
  • Extensive integration and regression testing experience
  • Ability to work with multiple SAP environments
  • SAP ECC6 experience is highly preferred
75

Crm Analyst Resume Examples & Samples

  • Administer Salesforce on a day-to-day basis, including; managing user accounts, profiles and roles, record types, page layouts, dashboards, reports, etc
  • Adapt departmental plans and priorities to address business and operational challenges
  • Demonstrate ability to influence business teams on maximizing the applications being developed leveraging the best solutions
  • 3+ years of Salesforce.com administration; customization and end user implementations of Salesforce.com, preferred
  • Experience with Salesforce Partner Communities, Lightning Process Builder and Informatica MDM, strongly preferredB.S. Degree in Information Systems or Business Administration & 3+ years experience supporting or managing Salesforce.com, required (preferably experience also within in a Business to Business and customer-facing environment)
76

Senior CRM Analyst Resume Examples & Samples

  • Manage your own schedule of work & work with stakeholders or business partners with minimal supervision
  • Business Planning: Work with business teams to gather & analyze requirements, modeling business process flows (As Is/To Be) and document business specifications
  • Definition & Design: Partner with Enterprise technology teams to socialize requirements, participate in design workshops, drive system specific flows, use cases and visualizing end results
  • Testing: Write UAT scripts; perform functionality testing & co-ordinate End user testing
  • Support: Ensure the successful implementation of changes to processes, data and systems for responsible projects. Provide on-going support of existing SFDC applications
  • Analyze required sales processes, document assessed processes and drive improvements through the development and refinement of SFDC functionality
  • Develops and maintains a good relationship with cross-functional teams, external vendors and business stakeholders – acting as their advocate
  • Maintains a good understanding of industry trends around CRM and Business Analysis techniques
  • Proven commercial experience (5+years) as a business analyst, having worked on multiple CRM technology projects
  • 5+ years of administering and customizing CRM Systems or 2-3 years of experience in administering a large Salesforce.com instance (1000+ users)
  • Strong experience performing functional analysis and configuring Salesforce.com functionality in Service Cloud and Sales Cloud
  • Proven track record in leading initiatives and managing small projects
  • Demonstrated work experience in working with diverse set of users ( E.g. Sales , Back office personnel and management)
  • Demonstrable experience working throughout a project lifecycle, engaging with various stakeholders and managing and/or reviewing appropriate project documentation
  • Knowledge of Thomson Reuter’s products, processes and SFDC instance preferred
  • Experience of solutions involving technologies like Apttus CPQ, Docusign is a plus
  • Leadership experiences a plus
  • Strong business knowledge in Salesforce Automation, Opportunity/Lead management, Quote, Case Management functionalities
  • Knowledge of Sales domain regarding customers, products, systems and end-to-end processes
  • Excellent analytical, organizational and communication skills
  • Ability to communicate effectively and professionally with a diverse group- executives, managers, and subject matter experts
  • Detail oriented with the ability to work in a go-live environment
  • Must be willing to work in a global team environment
  • Verbal Fluency in Spanish or Portuguese is preferred
77

Crm Analyst Resume Examples & Samples

  • Continuously query/review/examine the Siebel UCM client contacts/participants-level data content to identify duplicate, misaligned, or incorrect content, and remediate
  • 3-5 years experience working with an enterprise CRM solution, preference given to experience with Siebel
  • Broad knowledge of all CRM users/functions in the regions, across Business Units
  • Detailed knowledge of client data structures, data modeling, database structures, system development life cycle
  • Broad knowledge of service and operations workflow methods, procedures, and operating systems and support tools (ie: Siebel, SalesForce, eOrder, eStart, Avaya, Nuance, Nice) both internally and externally
  • Effective analytical and PC skills are essential
  • Effective written and oral/presentation skills are required
  • Ability to create flowcharts and/or use flowcharting software (VISIO, etc.) and presentation software (powerpoint)
  • Ability to apply critical thinking to problem solve
  • Effective communicator that is able to gain collaboration across teams in a multi- BU environment to accomplish goals
  • Resilient customer (internal) service skills
  • Strong background in process/business analysis/requirements
  • Group Facilitation/Needs Assessments Advanced MS Excel
  • Excellent Process Mapping skills
  • Excellent Business Processing Management software skills
  • Attributes
  • Excellent communication skills; verbal and written
  • Detail Oriented Strong analytical and problem solving skills
  • Strong multi-tasking and prioritizing abilities while being flexible and adaptable to change
  • Well organized and methodical
78

CRM Executive / CRM Analyst Resume Examples & Samples

  • Support management and sales teams in Salesforce.com (CRM) use
  • Manage user base, including starters/leavers/movers within the organisation
  • Create and maintain reports and dashboards for all business lines
  • Provide end user training, coaching and support
  • Gather requirements, define user needs and provide solutions
  • Create and maintain end user documents
  • Data management - data quality and best business practices
  • Support, improve and implement KONE data and business processes
  • Data mining and analysis
  • Contribute to global system release testing
  • Monitor and drive user adoption, system usage and suggest improvements as needed
  • Support sales and marketing campaigns
  • Validate and cleanse data
  • Experience in hands-on Salesforce administration and knowledge of SAP
  • Organised and detail-oriented
  • Self-motivated and flexible with solid multi-tasking, time management & organisation expertise
  • Ability to multi-task and to work in a fast paced environment
  • Attention to detail with the ability to analyse and solve user issues
79

Crm Analyst Resume Examples & Samples

  • Create a positive Client experience, understand client perspective and support their needs
  • Understand and be able to communicate the CRM mission with partners and stakeholders
  • Support the relationship and the CRM Lead by creating Client Relationship Analytics (CRA), business decks and Power Point presentations
  • Provide the clients with visibility into the services they receive and awareness of any systematic issues we areencountering
  • Prepare documentation and analytics that present the business needs and impact to our Operations
  • Support the GPO – CRM & Business Advisory in meetings, and ad hoc requirements related to Client Relations
  • Participate in regular meetings with other CRM analysts and CRM Leads within the product for knowledge sharing and standardization purposes
  • Working in partnership with on-site Service Delivery Managers / Operation Teams
  • Facilitate partner meetings, documenting minutes, client asks, and reporting progress
80

Crm Analyst Resume Examples & Samples

  • Follow the established PMO framework and methodologies for gather requirements and analyzing projects
  • Work on project planning, design, analysis, requirements, documentation, resource planning, and implementation activities, across multiple areas and multiple project teams
  • Facilitate and coordinate the various tasks for successfully analyzing, designing, developing, testing and implementing the project on time and within the defined project budget
  • Ensure requirements for approvals, controls and documentation is satisfied
  • Ensure compliance with policies and standards
  • Acts as a consultant to business partners and local management, defining technical solutions to business issues, suggestions, and requests. Establishes and maintains good working relationship with business partners vendors, users, service providers, product managers and engineering team members
  • Assist project manager in overall project management, business priorities, and development standards during complex projects. Ensures project scope is aligned with stated departmental objectives, business needs, and budgetary measures
  • Documents activities from design to completion to assist future analysts in understanding work solutions. Ensure documentation completion for overall project
  • Bachelors Degree in Computer Science or equivalent
  • 3+ years experience in applications analysis
  • Proficient in SQL with exposure to SAS and its associated concepts
  • Basic understanding of CRM type applications and data integration concepts
  • Intermediate experience gathering business requirements for IT projects
  • Intermediate experience with software development processes
  • Must have the ability to work in a fast pace environment and react to situations as they arise in the appropriate manner
  • Ability to analyze and resolve issues via telephone
  • Ability to work independently or in a team environment and effectively meet project deliverables on time
  • Must be dependable, punctual, and reliable
  • Must be flexible and available to provide off-hours support
81

Crm Analyst Resume Examples & Samples

  • 60% System maintenance and management of Salesforce.com (maintain users, security, custom system development, create and maintain supporting technical documentation, resolve any user issues/questions, resolve technical issues), work with external and internal vendor, maintain training documentation
  • 15% Xactly Incentive system administration, maintenance, troubleshooting and training end users
  • 15% Marketing Cloud system administration, maintenance, project work, troubleshooting and assisting the Marketing departments
  • 5% Other tasks as assigned
  • Must be legally entitled to work for Cargill in Canada or the United States on a non-temporary basis
  • Completion of a 2 or 4 year post-secondary education in Business, Computer Science or other relevant degree/certification
  • Minimum 2 years of experience as an administrator with a CRM tool, preferably web based
  • Demonstrated knowledge with data applications, tools and techniques
  • Ability to drive insights from information
  • Creative mind with forward vision in business analytics
  • Customer focused with strong communication skills
  • Demonstrated leader and collaborator to analyze data, write plans, liaise with other departments and execute on strategic initiatives
  • Certification and/or 15+ Trailhead badges from SalesForce.com
  • Minimum of 2 years of business experience in a reporting and analysis, sales, and or marketing role
  • Industry knowledge in agriculture production
82

CRM Analyst & Planning Lead Resume Examples & Samples

  • Assemble, manipulate, and analyze customer level data tracking transaction patterns, response rates, and trends within and across customer level data sets
  • Development of behavior based customer segmentation strategies actionable for direct marketing or service level benefits
  • Development of strategies to acquire new MoneyGram customers, increase productivity of existing customers, reduce attrition, and “win back” customers who show a likelihood to attrite
  • Build models to project and evaluate revenues, costs, and profit/ROI from unique customer segments; marketing campaigns
  • Identify targeted customer direct marketing opportunities to generate additional loyalty/revenue for MoneyGram and develop financial projections for targeted campaigns
  • Define and evaluate key strategic and tactical marketing/business issues to grow revenue
  • Identify additional opportunities and marketing/business strategies
  • Coordinate with Internal and external partners on development of new and existing financial models while using analytic business rules to track and measure customer revenue/ROI
  • Assist with other projects identified by senior management; including providing analytical support for revenue trend analysis and market research
  • Present results to all levels of management including the Senior Leadership team
  • As required, conducts phone, and/or face to face meetings to present findings to senior audience
  • Be the expert in analyzing data and providing the right advice and strategic recommendations from data findings to the business
  • Share learnings and best practices
  • 7+ years of Market Research experience, preferably in a global environment
  • Client-side research knowledge and experience in Agency- side
  • Demonstrated track record in the development, execution and measurement of market research projects with prior experience of brand tracking
  • Strong technical market research background essential
  • Data analysis, interpretation and the presentation of credible, business-focused recommendations
  • A good level of organization – strong in project planning, relationship management and inter-personal skills
  • Experience managing deadlines and handling multiple priorities simultaneously with some supervision
  • Familiar with checking financial metrics, data tables, cross tabulating etc
  • Knowledge of MS office, with Intermediate level of Excel
  • Advanced PowerPoint skills – ability to extrapolate data into a presentation format
  • Knowledge of statistical techniques desirable
  • Ability to work in a culturally diverse environment, previous experience of the same is highly desirable
  • Foreign language a plus but not a necessity
83

Temporary CRM Analyst Resume Examples & Samples

  • Develop and manage complex rules around process / workflow diagrams, validation, fields, advanced formulas, custom objects, flows, customized reports, and dashboards
  • Work in and deploy from a sandbox environment to test all changes to business logic including the creation of test plans, creating test cases, establishing protocols for appropriate environments, and coordinating actual software beta-launch
  • Perform analysis, administration, troubleshooting, testing, software and data environment refreshes
  • Set resolve problems and provide guidance to members of own team
  • May oversee work activities of other team members
  • 2+ years of experience as a Business Analyst, in a related field, preferred
  • Proficiency in Salesforce.com administrative tasks such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, strongly preferred
  • Salesforce ADM-201 Certification. Salesforce ADM-301, strongly preferred
84

Crm Analyst Resume Examples & Samples

  • Understand the business requirements and maintain the data between CRMs
  • Systems configuration and integration
  • Maintain client accounts and contacts between Siebel and Salesforce
  • Manual and automated processes
  • CRM/Salesforce experience - 2 years
  • Experience with all or 2 of Salesforce (client experience)
  • Currently the accounts aren't able to communicate with one another and this will be a main initiative
  • Configuration within Salesforce to validate client and business needs
  • Assists to gather requirements from the business in regards to
  • New functionality
  • Supporting existing functionality- alerts, and changes
  • Salesforce, 201, 401 Certification’s preferred
85

Salesforce CRM Analyst Resume Examples & Samples

  • Help drive the evolution of Invesco’s global CRM implementation help to support the business objectives of Invesco’s global institutional business units
  • Work closely with the Global CRM Program Manager to accomplish the following
  • Coordinate and conduct training events and refreshers courses, train on advanced topics and onboard new users
  • Assist with iterative needs-assessment with teams to determine workflow and process optimization
  • Monitor adoption metrics and provide feedback and recommendations on key knowledge gaps
  • Assist teams to manage data cleansing activities through the elimination of duplications and errors in the system and conduct ongoing reviews of quality and standardization of data
  • Establish and develop analytics for business intelligence and measuring and demonstrating ROI in the system
  • Assist with the management of dashboards and reports; support ad-hoc requests for data and analysis; create reporting and analytical outputs from CRM for planning and evaluation as well as for end users to more effectively carry out day to day functions
  • Assist in continuous improvement for enhancements in design and modifications to existing capabilities and build-out of net-new capabilities
  • Assist in the creation and maintenance of product backlogs and user stories, discover client and organizational needs, systems and operations requirements, customer rollout requirements, and usability
  • Work closely with development team to ensure requirements are understood, validated and implemented; assist with updates and general communications to working teams, committees, users and stakeholders
  • Coordinate with other global CRM analysts to help meet the evolving needs of our user community
  • Experience with CRM solutions. Salesforce required
  • Three or more years of related product management experience with a focus on CRM
  • Highly self-motivated and self-managed; ability to work independently and as part of a team with minimal coaching or supervision
  • Experience writing user stories and working with agile teams to execute
  • Strong organization, presentation and communication skills
  • Experience working with remote teams is a plus
  • Strong organizational skills and detail orientation
  • Flexible, open minded, and willing to listen for other people’s opinions
86

Sales CRM Analyst Resume Examples & Samples

  • CRM CONFIGURATION AND DESIGN - 50%
  • Assist in the development of strategy and requirements for the implementation of an enterprise CRM program to a large user base
  • Support the implementation of a Marketing Automation Tool and Lead Generation process
  • Understands current technical landscape of current multiple CRM systems and provide ongoing support
  • Collaborates with business units to enhance CRM functionality through the creation of new user functionality including requirements gathering, design, admininstrator configuration, test and deployment
  • Collaborates with IT units in the designing, building and testing of integration points between CRM and other Systems
  • Gathers and analyzes information and provides recommendations to address and resolve business issues using CRM and components
  • Translates business needs into technical CRM solutions and implements requirement and design documents
  • Collaborates with business units and IT units to add external tools and processes into CRM (i.e.Xactly, etc)
  • Perform day-to-day CRM administrator duties as needed to support the Business Units - manage page layouts, list views, record types, workflows, validation rules, plug-ins and fields
  • Provides guidance concerning business implications of CRM projects
  • Understands and plans for utilization of integrated components and plugins including incentive comp, BI, and Mobility solutions
  • Recommends new components as appropriate to support business units sales efforts
  • CRM DATA AND REPORTS MANAGEMENT - 30%
  • Manages the data quality in CRM
  • Provides support to the data migration efforts for the enterprise CRM program
  • Conduct CRM data analysis as needed
  • Creates and customizes reports and dashboards
  • Establishes and implements organizational system-wide data entry and update operating processes
  • Develops processes to communicate change requests throughout the organization using appropriate internal communications channels
  • Provides data quality checks as part of established process
  • Collaborates with business units in modifying current functionality including view creation, form design, and addition of new data points
  • Oversight of CRM reporting tools and processes
  • STAFF TRAINING AND SUPPORT - 20%
  • Provides training and end-user support in the usage of CRM product, reports and applications
  • Provides support to troubleshoot CRM issues via HelpDesk tickets triaged or direct requests. Maintain log of tickets request types
  • Assist in the training development for the end user and different Business Units
  • Support the processes established to increase user adoption
  • Acts as advisory to the office and specifically the sales & operations team for the entering and maintaining of data into the CRM System
  • Understands the CRM system and can assist internal staff/external members on CRM needs
  • Rolls out technical documentation for staff training as appropriate
  • Participates in product conferences and workshops; plans and implements associated training on new functionality and processes
  • Knowldege of the Real Estate and Title industry is a plus
  • Understanding of relational CRM database design (specifically Dynamics or Salesforce)
  • Developer/Administrator certifitcation is ideal
  • Ability to work independen