CRM Consultant Resume Samples
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CRM Consultant Resume Samples
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AK
A Kiehn
Americo
Kiehn
32658 Pagac Ports
Los Angeles
CA
+1 (555) 978 2456
32658 Pagac Ports
Los Angeles
CA
Phone
p
+1 (555) 978 2456
Experience
Experience
Detroit, MI
CRM Consultant
Detroit, MI
Moen-Emmerich
Detroit, MI
CRM Consultant
- Performing analysis and design activities (e.g., produce functional design, create test books, and perform feasibility for a project)
- Working with cross functional teams to align “Go-To-Market” goals and tactics across the CSI Organization
- Working in complex system integration programs involving Siebel CRM in the context of an integrated BSS environment
- Work closely with Technical Architects on the CRM team to ensure the solution will function to the client’s expectations
- Provide technical and functional expertise to project team
- May assist sales with subject matter expertise
- Manage project scope, tasks, deadlines, budgets and lead project teams through CPM implementations
San Francisco, CA
SAP CRM Consultant
San Francisco, CA
Pfannerstill, Witting and Turcotte
San Francisco, CA
SAP CRM Consultant
- Manages medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Primary upward interaction is with direct supervisor or teams leads. Generally interacts with peers and/or management levels at a client and/or within Accenture
- Performed detail system analysis, develop functional and technical specifications
- To complete your profile with training in other areas of knowledge, such as work methodology, communication abilities, teamwork…
- Incident Management ticket creation, dispatch and resolution
- Driving the development of functional and system specifications for SAP CRM
- Understands the strategic direction set by senior management as it relates to team goals
present
Philadelphia, PA
Microsoft Dynamics CRM Consultant
Philadelphia, PA
Shields LLC
present
Philadelphia, PA
Microsoft Dynamics CRM Consultant
present
- Develop functional specifications, use cases and design documents for use by system developers and test analysts
- Provide expert advice to clients on software solutions that achieve their business outcomes
- Technical and functional application management
- Providing technical support to CRM key users
- Analytical thinking
- Respects commitments according to the support part of the Assignment Agreements
- Determine the current business process using BPMN
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
The University of Kansas
Bachelor’s Degree in Computer Science
Skills
Skills
- Working in complex system integration programs involving Siebel CRM in the context of an integrated BSS environment
- Working with cross functional teams to align “Go-To-Market” goals and tactics across the CSI Organization
- Be an active part of sales and delivery of CRM engagements, with specific focus on Siebel, working with the Customer Units and Engagement Practice organizations
- Take part in providing education for CSI regional teams on Siebel CRM solutions and trends
- Responding to RFIs and RFPs, and ensuring quality and consistency of scope, and cost estimates
- Engaging in on-site consulting for CRM system integration projects and ad hoc consulting assignments
- Acting as consulting lead for solutions, with a high level of Customer interaction and co-ordination with Product Development Units, Operations & Competence Centers and the Customer Technical and Marketing Teams
- Establishing a solid relationship with the customer aimed at increasing Ericsson credibility as the primary partner for delivering transformation programs and in doing so clearly articulate the scope and benefits that would be delivered
- Finding new business opportunities based on expanding existing customer solutions as well as creating new ones
- Presentation & Communication skills
15 CRM Consultant resume templates
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1
Senior Functional CRM Consultant Resume Examples & Samples
- Meet with clients to determine business and functional requirements
- Perform configuration and customization of the Salesforce.com platform, including templates specific to Private Equity, Wealth Management, and Investment Banking
- Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning)
- Experienced candidates must have 4+ years of experience working for a consulting firm or a professional services division of a software company in a business analyst / consulting role
- Experienced candidates must have 4 + years of hands-on experience working on the Salesforce.com platform or will be considered for depth on other CRM software packages (Microsoft CRM, InterAction, SalesLogix, Oracle On-Demand, etc.)
- Candidate must have direct experience working on CRM projects for middle market companies
- Ability to work well with people including project stakeholders and project team members
- Bachelor’s degree is required (MIS preferred)
2
SAP CRM Consultant Resume Examples & Samples
- SAP presales
- Solutioning and client interactions
- Work on implementations/development projects
- Provide 2nd and3rd level support for the client systems
3
CRM Consultant Resume Examples & Samples
- Working in complex system integration programs involving Siebel CRM in the context of an integrated BSS environment
- Working with client end-users to translate their business requirements into use-cases and High-Level Design documents
- Working with cross functional teams to align “Go-To-Market” goals and tactics across the CSI Organization
- Be an active part of sales and delivery of CRM engagements, with specific focus on Siebel, working with the Customer Units and Engagement Practice organizations
- Take part in providing education for CSI regional teams on Siebel CRM solutions and trends
- Mapping business requirements to functionalities, performing gap analysis and providing solutions for customer business requirements
- Responding to RFIs and RFPs, and ensuring quality and consistency of scope, and cost estimates
- Engaging in on-site consulting for CRM system integration projects and ad hoc consulting assignments
- Acting as consulting lead for solutions, with a high level of Customer interaction and co-ordination with Product Development Units, Operations & Competence Centers and the Customer Technical and Marketing Teams
- Establishing a solid relationship with the customer aimed at increasing Ericsson credibility as the primary partner for delivering transformation programs and in doing so clearly articulate the scope and benefits that would be delivered
- Finding new business opportunities based on expanding existing customer solutions as well as creating new ones
- Good team work & collaboration skills
- Good business & financial understanding
- Exceptional Customer Orientation and Consultative Skills
- Exceptional Communication skills (Presentation, Interpersonal and Influencing Skill)
- Excellent oral and written English skills
4
Senior CRM Consultant Resume Examples & Samples
- Salesforce implementation and management of the system, configuring high-quality tailored Salesforce.com CRM solutions for business clients
- Optimized business process and translated them into IT technology structure
- Business logic analysis, business process optimization, forming a CRM solution, lead project implementation and delivery
- Knowledge of CRM and Phamar industry is advantage
5
Microsoft CRM Consultant Resume Examples & Samples
- Business process analysis, requirements capture, design and product configuration skills that have been proven within enterprise level clients
- Willing to work across our European practice and client sites
- Ability to design solutions based on the Dynamics CRM platform
- Demonstrate the ability to configure CRM
- Ability to prepare and deliver solution training (Admin, end user)
- Workflow Entities & relationships
- Form design Business process flows
- Javascript within forms
- General system administration
- Security roles Deployment processes
6
Seibel CRM Consultant Resume Examples & Samples
- Develops, modifies and tests moderately complex applications software to improve efficiency of business operations
- Performs modification, testing and debugging tasks on vendor supplied utilities and packages to ensure fit with current operating environment
- Prepares detailed specifications for higher level programmers and developers to use in product design and development
- Produces program and user documentation for applications developed within the department to ensure that client access to product is efficient and user-friendly
- Designs, codes and maintains moderately complex applications to ensure applications are efficient and updated on a regular basis
- Assists personal computer staff with moderately complex support issues to ensure that issues of significance are resolved in a timely manner
- Bachelor's degree in business administration, computer science or related field preferred
- Four or more years of systems programming, systems development experience
- Experience working with appropriate application programming, programming languages and analysis procedures
- Experience working with software, systems, applications and network markets
- Experience working with company software and hardware products and client software needs and hardware equipment
- Experience working with data warehousing standards, strategies and tools, and company testing methodologies and other relevant technical procedures
- Strong hands on technical experience with Seibel CRM modules
- Able to provide the solutions and identifying the new business opportunities
- Must be good in communication and should able to articulate it very clearly
- Data analysis and software testing skills to test program modifications and enhancements
- Analytical and problem solving skills for design and development of application software packages
- Communication skills to communicate with other team members, customers and management and to provide documentation to relevant personnel
7
Microsoft Dynamics CRM Consultant Resume Examples & Samples
- Dynamics CRM experience (with demonstration of integration)
- Certifications in Dynamics CRM (either technical or functional certification)
- A sound overall understanding of the greater systems around CRM
- At least 3 years experience in Consulting
8
Microsoft Dynamics CRM Consultant Resume Examples & Samples
- Conduct detailed analysis in support of business requirements, production problems and contribute to system design processes
- Consult and liaise with stakeholders to confirm business requirements and the design and development of business functionality, system architecture, project content, scope and delivery, and issues concerning the management and support of day to day operational tasks
- Develop functional specifications, use cases and design documents for use by system developers and test analysts
- Identify, investigate and analyse business processes, procedures and work practices and assist in solving computer related problems such as malfunctions and program problems
- Resolve defects
- Provide expert advice to clients on software solutions that achieve their business outcomes
- Previous experience as a Dynamics CRM Functional Consultant with a background in working across .NET, SharePoint and Dynamics CRM development solutions ideally from an IT Services Provider environment
- Identify the object of a business need to the appropriate stakeholder level - enterprise, program, operational and/or project levels
- Would suit someone with exceptional attention to detail
- Working well in a team- being a team player, is essential, high levels of accountability and support for each other is the key to the success of this role
- Elicit, structure and prioritise business requirements to stakeholders for acceptance/approval
- Facilitate review sessions and workshops with the stakeholders to ensure business requirements are prioritized and presented to ICT areas for development
- Determine the current business process using BPMN
- Comprehend and articulate the desired business process change using consistent textual descriptions and diagrams/graphical displays
9
Oracle CRM Consultant Resume Examples & Samples
- At least 3 years experience in Oracle Cloud CRM (with demonstrating global rollout experience)
- At least 3 years experience in consulting with cross industry exposure (preferred Telco, Automotive, Freigth & Logigistics)
- Certifications in Oracle Cloud CRM (either technical or functional certification)
10
Dynamics CRM Consultant Resume Examples & Samples
- 5+ years of experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal) required
- Dynamics CRM implementation experience (multiple projects)
- Knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft Dynamics CRM
- Developing Microsoft CRM strategies, best practices and approaches
11
SAP CRM Consultant Resume Examples & Samples
- (Fach-)Hochschulabschluss in Wirtschaftsinformatik, Betriebswirtschaft oder eine gleichwertige Qualifikation
- Mehrjährige Erfahrung (5y+) in komplexen Beratungs- und Implementierungsprojekten mit Schwerpunkt SAP CRM, idealerweise im Umfeld Sales, Multi Channel Management, Interaction Center, Marketing oder E-Commerce
- Erfahrung in der ganzheitlichen Betreuung von Full-Life-Cycle Projekten
- Erfahrung im Bereich Handel oder Prozessindustrie sind von Vorteil
- Exzellente Kommunikations- und Präsentationsfähigkeiten
- Sehr guten Kenntnisse in Deutsch und Englisch in Wort und Schrift
12
MS Dynamics CRM Consultant Functional Resume Examples & Samples
- Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities
- Develop and maintain end user training documentation and deliver training as required
- Producing Functional Design Documents
- The ability to work individually or as part of a team
- SQL Reporting Services would be a distinct advantage
- Working with offshore teams would be an advantage
- Integration tool such as Scribe would be beneficial
- Configuration third party add-ons such as ADX Portals, North 52 etc
13
CRM Consultant Resume Examples & Samples
- Utilizing a deep understanding of CRM, be able to translate business requirements into solutions that best leverage the platform and apply architectural best practices to the solutions
- Provide continuity between the sales and implementation phases of the project by engaging with the client and delivery team at the beginning of the project
- Ensure that the delivery team is using design best practices for the CRM solution throughout the implementation
- Work closely with Technical Architects on the CRM team to ensure the solution will function to the client’s expectations
- Provide technical and functional expertise to project team
- Ability to contribute to the full project lifecycle from requirements gathering through to deployment
- Guide development teams on functionality that requires custom logic to meet the requirements; demonstrate solution functionality to business stakeholders as needed
- Develop project, application or business specific approaches and plans for testing, training, communicating, rolling out, and offering post-production support
- Client training—Develop client training plans and lead train-the-trainer and end-user training sessions as required
- Coach and mentor junior resources
- May assist sales with subject matter expertise
- 5 - 7 years of CRM experience and proven understanding of a full software development lifecycle
- 2+ years of hands-on experience with packaged applications, including Salesforce, Microsoft Dynamics CRM, Siebel, SAP, or similar enterprise-level applications
- BA or BS in Business or Management Information Systems preferred
- CRM System certification preferred
- Content knowledge - Experience designing and implementing Salesforce/Microsoft Dynamics solutions; proven understanding of Microsoft Dynamics, Siebel, SAP, and similar enterprise-level applications
- Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
- System configuration - Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
- Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, theories, practices, and methods
- Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
14
Microsoft Dynamics CRM Consultant Resume Examples & Samples
- Root cause analysis and problem investigation
- Respects commitments according to the support part of the Assignment Agreements
- Bachelor or Master’s degree in Computer Science or related
- Knowledge of Microsoft Dynamics CRM
- Understanding of C#, JScript, HTML
15
CRM Consultant Ekaterinburg Resume Examples & Samples
- Actively involved in the preparation, conception, realization and Go Live of customer implementation projects
- Performance of feasibility studies solution reviews
- Support of pre-sales activities
- Higher education (physic, mathematics and/or economic)
- Deep functional knowledge
- Analytical mindset, good communication skills, responsibility
- He or she should be an active team player with strong communication and relationships-building skills, capable and willing to take responsibilities
- He or she should be results-oriented and have a high potential for growth
- Business Trip Readiness
- English: intermediate
- Retail industry experience (either in-house or as a consulting services provider) and good understanding of industry specific business processes is a plus
- Experience with CRM systems implementation: SAP / Siebel / Microsoft Dynamics CRM / Hybris
- Experience with call-center, e-Commerce, direct / indirect sales, marketing functionality
- Min 3 years application consulting experience in process implementation
16
Dynamics CRM Consultant Resume Examples & Samples
- Investigates and resolves problems on systems built
- Designs, builds, tests, deploys, optimizes and supports systems implementation
- Maintains security, integrity, and business continuity controls and documents
- The recent last 5 years of projects experience should preferably involve Microsoft Dynamics CRM
- Good customer service skills and demonstrated the ability to build professional relationships
- Should be a team player
- Fluent Japanese language skill required
17
Senior CRM Consultant Resume Examples & Samples
- Work with district Representatives and management on improving participation rate, dealer processes such as SFM, lead management, CRM and SMP (Sales Management Process)
- Conduct or help Districts conduct Sales Assessments (SFM, CRM, SMP, coverage study)-- based on pull from district and dealer
- Conduct awareness and training program on participation rate, CRM and tools
- Help dealers implementing SMP Processes and tools
- Process acumen -- ability to understand functional business processes, leading and lagging indicators of the process,
- Project Management -- balancing between perfection and progress; Envisaging the bottlenecks and planning to overcome
- Analytical -- ability to process given data and arrive meaningful analytics
- Interpersonal relationship - Ability to work with Industries partners from all segments to align visions, and priorities
- Good communication and coordinatoon skills
- Ability to see the 'big picture'
- Natural driver
- IT Skills ( Data Mapping)
- Caterpillar business model and dealer business acumen
- Understanding of dealer business operations in terms of sales in the field of product support and rental
- Understanding of Customer relationship management processes, sales coverage process, lead management
- Preferred Product Support Account Sales or Operation previous experience
- Preferred sales experience in a dealer facing job role
- Local language skills
- Masters in a relevant field or equivalent
- 6 Sigma black belt
18
SAP CRM Consultant Resume Examples & Samples
- Investigation and analysing SAP trouble tickets as assigned
- Troubleshoot issues and work towards timely resolution according to SLAs
- Ensure system and support related documentation is maintained and up to date
- Design customized solutions as required and work with project team to test and implement
- Knowledge sharing/training within support team and business users
- Resolving high priority CRM issues outside working hours, if required
- Over 3 years of experience of SAP CRM module in a support or project based role
- Knowledge of SAP SD and LE – TRA would be beneficial
- Fluent in English language both written and verbal
- An enthusiasm to learn and enhance knowledge of SAP
- Experience of SAP version ECC 5.0 or higher
- Good time management, communication and client facing skills
19
CRM Consultant Resume Examples & Samples
- Gathering and analyzing of functional and technical requirements usually connected with client facing role
- Performing analysis and design activities (e.g., produce functional design, create test books, and perform feasibility for a project)
- Guiding and coaching team with design, build, test, and deploy activities
- Preparation and continuous update of all required documents
- Participation on testing and acceptance process
- Recommendations to the client on matters of effective utilization of software package's features
- Proposals / recommendations of new enhancement which requires great understanding of the business processes
- Contribution to a high-performing motivated workgroup
- Observance of defined methodology and standards
- Provide user training to new users and retraining to existing users on new functionalities
- Working experience of 3 or more years in Siebel CRM
- Very good educational background in IT or in a numerate discipline (such as Engineering, Mathematics, etc)
- Previous working experience in the IT field is required
- Previous working experience with Telecommunication Systems will be considered a strong plus
- Desire to work in a multicultural information systems environment
- Knowledge of Telco architecture and experience with key areas within Telecommunication Company (CRM, Rating, Billing, Mediation, Middleware, Provisioning ...) is an advantage
- Experience with client-facing positions is an advantage
- Exposure to/experience in Siebel application and CRM processes
- Exposure to/experience in below areas
20
CRM Consultant Resume Examples & Samples
- Work closely with Technical Architects on the CRM team to ensure the solution will function to the client's expectations
- Client training - develop client training plans and lead train-the-trainer and end-user training sessions as required
- 2+ years of hands-on experience with packaged applications, including Salesforce, Microsoft Dynamics CRM, Siebel, SAP or similar enterprise-level applications
- Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk solutions
21
CRM Consultant Resume Examples & Samples
- Collects detailed user and technical requirements. Works with others to analyze collected requirements, translate into solutions, and ensure that identified solutions meet client needs and expectations
- Besides building Proof of Concepts (POCs), researches on Microsoft-based technology and industry businesses
- Presents and demonstrates solutions to clients
- Should have implemented .NET web solution and/or integration with SAP and/or banking solution
- Preference would be given for those who have additional experiences in any of the following products: Microsoft SharePoint, Microsoft SQL Analytics Services, Resco CRM Mobility, AdxStudio, Parature, and Field One
22
CRM Consultant Resume Examples & Samples
- 6+ years enterprise software implementation experience, involving complex business-to-business solutions or comparable in-house software projects
- 4+ years with MS Dynamics (or comparable) CRM implementations and roll-outs, preferably in business-to-business environment. Ability to adapt and create solutions that fulfil business needs
- Familiarity/business acumen with respect to legal and/or professional services industry marketing/BD/CRM
- Can consistently and successfully demonstrate, (with minimal supervision)
- Educational requirements: Business Degree or equivalent
- Experience in field requirements: Experience in similar role with similar responsibilities
- Technological requirements: MS Dynamics CRM 2013 and above, advanced Microsoft Office Suite
23
Junior CX / CRM Consultant Resume Examples & Samples
- As a Junior Consultant you will be trained (in-class or e-training or shadowing) on technology, processes and/or products
- The goal is to begin working with one or two senior consultant on projects and step by step acquire autonomy on projects
- Support and advise existing customers in the optimal use of the CX Cloud products and related business
- Work closely with other departments (e.g. Client Success Managers, Customer Care, Hosting, Development and Sales)
- Design and document solutions to automate business processes and satisfy requirements with Oracle CX
- Minimum of 2 years’ experience in developing OO PHP, experience in .NET is a plus
- Solid understanding of HTML5, CSS3, JavaScript (YUI3/jQuery), SQL and database designs
- Good understanding of Service Oriented Architecture (SOA) concepts, web services, SOAP, REST, XML, XSLT, data models
- Flexibility to travel (international)
- Excellent written and verbal communication skills in English and Dutch (other languages are a pre)
- Self-starting / entrepreneurial mindset
24
SAP CRM Consultant Resume Examples & Samples
- Participate in the delivery process related to Engagements for implementing SAP CRM
- Mentor and develop knowledge across a delivery team about the solution
- Participate in assessment of clients that are prospects to implementing SAP CRM
25
Senior Sap Crm Consultant Resume Examples & Samples
- Excellent knowledge of SAP CRM , web services and CRM ABAP
- Requirement analysis with CRM team
- CRM Technical w/ CRM ABAP
- Ability to work in a client interfacing work
26
SAP CRM Consultant Resume Examples & Samples
- CRM practitioner with past experience with implementation of CRM solution ( SAP CRM, C4C)
- Support creation of POV and assets on CRM technology solution
- Support sales activities for the domain
- Support or lead design activities for CRM function in delivery role
27
Distribution & Marketing Business & Systems Integration CRM Consultant Resume Examples & Samples
- Build our business in the Spanish Financial Services industry, through deep knowledge on technology, applied over industry business model and its commercial processes
- Be the go-to person for expertise on the delivery of key client projects across the D&M landscape
- Implement and lead highly complex technology projects. Working with clients, design, develop and deliver innovative technology solutions that drive high performance
- 4-7 years of relevant, hands-on experience in digital transformation either in a consulting role or as part of a leading company in the industry
- Relevant experience on CRM focused on Microsoft Dynamics
- Knowledgeable on digital trends and key topics such as: omni-channel, customer analytics, digital technologies, customer experience, digital marketing, mobile, etc
- Experience on Project Management and delivery/execution
- Fluent in Spanish and English
- Drive, ambition and initiative to help grow Accenture’s business in the industry
28
SAP CRM Consultant Resume Examples & Samples
- Four plus (4+) years of experience with SAP CRM B2B ISA & Web UI
- TWO FULL life-cycle implementations of SAP CRM Sales projects specially related to Quotation & Order Management
- Two SAP CRM Master Data specially Business Partner, Order Management, and Workflows experience with ECC backend
- Ex Extensive experience in SAP CRM integration with non-SAP systems through Web-services, Web-Methods etc
- Performed detail system analysis, develop functional and technical specifications
- Hands-on configuration experience in large-scale project implementations
- At least ONE implementations on CRM 7.0
- At least ONE implementations for a global, multi-national corporation
- Ability to efficiently interact with multiple organizations to successfully implement projects in the e-Commerce space
- Worked closely with Data Warehouse, ABAP, Basis and other teams in design and implementation of SAP CRM sales functionalities
- Cross functional team experience, excellent configuration and development skills
29
MS Dynamics CRM Consultant Resume Examples & Samples
- 3-5 years of experience working and specifically implementing Microsoft Dynamics CRM solutions
- Basic business analysis skills and project management skills
- Excellent communication (oral and written)
30
CRM Consultant Resume Examples & Samples
- Establish yourself as a trusted advisor to clients, while managing their expectations
- Lead all client delivery activities within assigned accounts
- Lead discovery session that include requirements gathering and desired workflows with clients to understand and document their business needs (i.e. budget forecasting, financial reporting, consolidation)
- Develop and present design documents based on their requirement to clients and manage the design of their CPM implementation
- Manage project scope, tasks, deadlines, budgets and lead project teams through CPM implementations
- BS/BA in Accounting or Finance
- 2 + years of experience in the following financial applications/services: Prophix, Adaptive Insights, Host Analytics or other CPM Applications such as Hyperion or Cognos
- 4+ years of experience with budgeting, forecasting and financial reporting
- Ability to work under pressure, meet deadlines and work on multiple projects simultaneously
31
Microsoft CRM Consultant Resume Examples & Samples
- 4+ years of experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal) required
- Demonstrated ability to take initiative and manage the consulting team as well as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
- Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
- Experience in working with sales, marketing and/or customer service processes a plus
32
SAP CRM Consultant Resume Examples & Samples
- 3-6 years experience in SAP CRM
- Knowhow in Mobile Processes (CRM Service processes)
- Knowhow in SAP CRM Service Processes is a plus
- Knowledge of SAP CRM Service customizing is a plus
- Able to work self-driven with high quality results
- Analysis skills
33
SAP CRM Consultant Resume Examples & Samples
- Focus on CRM Service
- Design and implementation of Service Processes within SAP CRM
- Roll-out of solution to different client locations
- Bug Fixing/Issue resolution during testing
- Support Go Live & Hypercare
- Senior Consultant with 4 years of experience in SAP CRM incl. SAP CRM 7.0
- Focus on SAP CRM Service Processes
- Experience with regards to CRM ABAP, ABAP OO, WebUI, WebDynpro ABAP
- Deep knowledge of SAP CRM Service customizing
- Knowledgeable with Adobe Interactive Forms (SifbA) is a plus!
- Knowledge of SAP CRM Service Manager / Agentry is a plus!
- Experience with LSMW / SAP Data Migration techniques
- CRM Master data know how and how they are used in SAP CRM
- Experience with ETL tools, SQL, Excel + Access
- Experience with Integration techniques from/to SAP CRM
- Fluent English; German is a plus
- Able to come to Germany at times to conduct/support workshops as needed (approx. 30% travel at a max.)
34
SAP Junior SD CRM Consultant Resume Examples & Samples
- Orientation at SAP solution Analysis and documentation of SAP systems (processes, functions, methods and practices)
- Testing of configured SAP System, part SD and CRM
- Work with SAP help desk systems (solution manager)
- Prepare functional specifications and work closely with SAP developers
- Fluency (oral and written) in English and Czech/Slovak
- Driving licence
- Experience with module SD and CRM (connection module FI, CO, MM in advantage)
- Feel like working at team – well communication skills
- Open mind for new experience at SAP and non SAP environment
- Good written, presentation and verbal communication skills
35
SAP CRM Consultant Resume Examples & Samples
- Driving the development of functional and system specifications for SAP CRM
- Configuring SAP CRM to business requirements
- Strong leadership skills and the ability to multi-task within a dynamic workplace
- A comprehensive understanding of Service industry leading practices
- The ability to develop strong relationships with clients, including building rapport and scope-management
- Effective coaching and knowledge transfer skills
- The ability to thrive in a team environment
- High level of proficiency in the French language (both written and oral communication) is essential for this position
- Fully Bilingual French and English
36
CRM Consultant Resume Examples & Samples
- Help DHS and regions to ensure an efficient and business-oriented use of CRM tools
- Create and implement standard reports and dashboards for regional activities needed by DHS and region based on an aligned prioritisation
- Create and implement additional analysis to enable monitoring and steering
- Drive and support the implementation of specific KPIs
- Act as an interface to relevant Corporate Functions’ adjacent systems (e.g. SAP BW)
- Support CRM and e-Business integration
37
SAP CRM Consultant Resume Examples & Samples
- Primary upward interaction is with direct supervisor or teams leads. Generally interacts with peers and/or management levels at a client and/or within Accenture
- 4 years experience in SAP CRM- 1 year in SAP CRM Quote and Sales Processes
- 1 year of experience with Material Product Master in ECC
- 4 years of experience in SAP MM/SD
- Exposure to SAP Hybris
- Experience in developing teams for building and testing interfaces
- ECC SD Sales and MM Sales experience
38
Technical CRM Consultant Resume Examples & Samples
- Assist in re-engineering business and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
- Perform configuration and customization of the Salesforce.com platform, including templates specific to Private Equity, Wealth Management, Investment Banking, and Banking/Credit Unions
- Participate in and/or lead efforts to develop and execute testing, training and documentation
- Participate in the sales cycle as needed (solution definition, pre-sales, demos, estimating and project planning)
- Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
- Experienced candidates must have 3 + years of hands-on experience working on the Salesforce.com platform or will be considered for depth on other CRM software packages (Microsoft CRM, SAP CRM, I SalesLogix, Oracle On-Demand, or similar)
- Proactive desire to continue to broaden and deepen business and consulting skills
- Candidates must be eligible to work in the Unites States without limitation
39
Oracle SCM & CRM Consultant Resume Examples & Samples
- 2 Well versed across core SCM & MFG modules - PO, INV, OM, WIP, BOM, iSupplier, Advanced Pricing, ASCP
- 3 Knowledge and experience on CRM modules – Service Contracts, Depot Repair, Install Base & its integration with Order Management would be added advantage
- 4 Hands-on experience on at least one R12 implementation or rollout or upgrade projects
- 5 Good analytical, reasoning and communication skills
- 6 Experience on providing multi-country, multi-OU support to clients
- 7 Ability to translate business requirements into workable standard or custom solutions
- 8 Experience on preparing test scripts, training manuals, functional specification document etc. as per AIM methodology
- 9 Flexibility to work in shifts especially during monthly and quarterly period close
- 10 Experience on creating Oracle SR's for code-fix, data-fix, standard functionality bugs or issues and tracking them to closure
- 11 Prior experience on using incident management tool and familiarity with ticket status like User Wait, Testing etc
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Salesforce CRM Consultant Resume Examples & Samples
- The Consultant will be responsible for providing daily monitoring and support of Salesforce, Telephony and other systems/ interfaces and will be a liaison with Global IT and the service centers to resolve any incidents and business issues
- In addition, this role will be responsible for working with various internal and external stakeholders to recommend or support requests for new functionality
- The Consultant will lead the end-to-end cycle of conducting business requirements gathering sessions, translating the business requirements for developers to configure and integrate new functionality, and performing user acceptance testing prior to deployment
- The Consultant must be able to work independently and lead cross-functional teams, to analyze and solve problems, and to ensure timely, accurate completion of critical business needs
- Provide Service Delivery consultation and recommendations. Research & develop best in class service solutions. Attend training courses, cross-team knowledge sharing session and participate in HR Service Cloud user groups
- Design, test, document, and deploy Salesforce solutions
- Provide end-user support & administration: process access requests, resolve access issues, role, queue assignments, email notifications, plug-ins, reporting and dashboards. Assist with security review audits and update business SLAs
- Develop training materials and deliver training to the service centers and other stakeholders
- Review and understand Salesforce release management and make recommendations to implement new solutions
- Participate in the Salesforce Operating & Governance Committee meetings: help prioritize future work, share information, collaborate and provide thought leadership
- Communicate daily with stakeholders globally regarding business and technical issues internally and externally to The Coca-Cola Company
- Review complex business processes, make recommendations to solve and implement solutions across all HR processes globally. Analyze employee and manager usability to make enhancements to the Salesforce platform
- Make decisions on technical platform enhancements that may impact business service delivery or the employee/manager experience
- Make decisions on new Salesforce functionality to implement. Which may include expanding vendor relationships, integration partners, or adding a new vendor
- Partner with GBS HR to understand current process and technology and identify areas of opportunity. Develop innovative solutions to improve internal operations, employees and manager experiences
- Support special projects as required
