Coo-operations Resume Samples

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MH
M Harris
Marcos
Harris
378 Quinn Dale
New York
NY
+1 (555) 245 5027
378 Quinn Dale
New York
NY
Phone
p +1 (555) 245 5027
Experience Experience
Dallas, TX
Coo-operations
Dallas, TX
Gulgowski-Beatty
Dallas, TX
Coo-operations
  • Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
  • Support and assist Line Manager on UAT and Projects
  • Responsible for the Control environment, ensuring alignment the DB Risk Management and Control frameworks and standards
  •  Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
  • Inform senior operations management, OPS, ICG on DB client service performance by internal and external scorecards, client feedbacks
  • To manage vendor relationships, leveraging on them for their industry knowledge to assist our clients in their queries and issue resolutions
  • Make decisions based on bottom line improvements
Detroit, MI
COO Operations
Detroit, MI
Goodwin, Yost and Bauch
Detroit, MI
COO Operations
  • Work closely with the Sales team to identify and work on strategic initiatives
  • Ensure client issues are worked on and turned around by all relevant parties within as short a period of time as possible
  • Manage the delivery of Client/Sales Requests through KYC, Credit, Legal, IT and Ops process
  • Manage and Prioritise the Transition Pipeline of APAC clients with the business
  • Visit clients with the Sales team to discuss operational initiatives and understand how else we can work better with them
  • Performing process deep-dives at client level
  • Initiate and facilitate CTB initiatives and drive continuous improvement programs with a client focus
present
New York, NY
Manager Provincial Operations RBB COO
New York, NY
Hagenes Inc
present
New York, NY
Manager Provincial Operations RBB COO
present
  • Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities
  • Involvement in all business projects that assist with implementing efficient processes to streamline workflow in branches
  • Develop the succession plan for key and high risk roles in the Region in accordance with formal Talent Management guidelines. Ensure that managers in the team do the same and review their plans from time to time
  • Coach the Management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively
  • Application of Work force Management tool to determine provincial capacity planning process
  • Establish and maintain a sound internal and external stakeholder network within the Region, by, inter alia, attending various business related forums to improve efficiency for example, Executive Leadership Forum (ELF) and Integrated Risk Forums
  • Ensure that the performance of service providers and business units are are monitored,managed, measured and reported against the contracted Service Level Agreements (SLAs)
Education Education
Bachelor’s Degree in Banking
Bachelor’s Degree in Banking
University of San Francisco
Bachelor’s Degree in Banking
Skills Skills
  • Strong desktop PC skills incl. a good knowledge of MS Excel, Access an advantage
  • Good PC knowledge, familiar with WORD & EXCEL
  • Strong analytical/problem solving skills and ability to work under pressure
  •  Strong management skills with the ability to motivate retain and develop people
  •  Excellent written and verbal communication skills with the ability to influence others
  • Overall experience of 5 years in banking industry and relevant experience in Account Static Data Services or basic KYC & Account Services knowledge is
  • Good knowledge of account and AML related regulations
  • Be able to work independently, well organized, responsible and detailed-mind
  • Good communication and interpersonal skills
  • 3-5 years operational experience and strong client relationship background
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8 Coo-operations resume templates

1

VP of Operations / Coo Resume Examples & Samples

  • Creating a more structured and controlled environment
  • Establishing processes and procedures (Hiring, Purchasing, Contracts, etc.)
  • Reviewing and developing a hiring plan and org chart controlling salaries, compensation packages, headcount, hiring timelines
  • Creating performance KPI’s and a sense of accountability
  • Be an internal leader, driving the culture of the organization
  • Identifying continuous process improvements
  • Prior entrepreneurial experience
  • Prior experience managing operations, teams, projects
  • Strong preference is someone coming out of the tech sector
  • Minimum of 10 years’ experience
  • High octane, out of the box thinker
2

Americas Operations Business Coo-VP Resume Examples & Samples

  • Trade Validation and Control (TV&C)
  • Operations Control and Risk (OC&R)
  • Contribute to the annual budgeting process for Investment Bank (IB) Operations globally for both compensation and non-comp expenses with focus on the Trade Validation and Control, Operations Control and Risk and Americas regional Operations
3

Head of Operations / COO Resume Examples & Samples

  • Responsible for operations for Corporate Banking
  • Minimum 8 year Operations experience with Bank based in Japan
  • Native level fluency in written and spoken Japanese and Business level English
  • Operations experience in Global Bank based in Japan
4

Coo-operations Resume Examples & Samples

  • Applies GBS and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs
  • Informs product / function development to ensure a superior offering in the face of changing client needs and market trends
  • Informs the design and implementation of strategies to ensure continuous process with the GBS COO and Change functions to scope and define change projects to deliver process and performance improvement
  • Responsible for operating within regulatory guidelines since the role is part of a high risk process
  • An independent and proactive worker with good communication skills
  • High attention to details and good time management skills are essential
5

Coo-operations Resume Examples & Samples

  • 5 - 8 years of working experience in trade operations in Banks
  • Experience in liaising with internal and external clients
  • Fluent in Cantonese and English
  • Good PC knowledge, familiar with WORD & EXCEL
  • Form 5 with HKCEE passed or above
  • Certified CDCS is an advantage
  • Be able to work independently, well organized, responsible and detailed-mind
6

Coo-operations Resume Examples & Samples

  • Actively build deep client relationship at a senior level and bring external client intelligence into the organization cross product, i.e. understanding of client strategy, enabler to new business opportunity, etc
  • Identify recurring problems caused by DB’s internal process and provide resolution
  • Interact with sales to understand the client trading profile and bring client intelligence to explore commercial opportunities
  • Acts as a conduit to help client navigate within DB’s organization and providing key product support contacts bilaterally
  • Delivering client intelligence into the organization cross product including any upcoming strategies and updates in client’s organizational structure
  • Monitor internal metrics and performance against both internal targets and market wide standards
  • Facilitating regional monthly client governance meeting with senior product leads to discuss product KPIs and client centric initiatives
  • Inform senior operations management, OPS, ICG on DB client service performance by internal and external scorecards, client feedbacks
  • Facilitate across DB operations to resolve client issues
  • Escalate where appropriate and capability to prioritise across DB support functions
  • Extensive liaison with the priority customer’s operations teams and the client’s operations management teams. Establishing ties with key decision makers
  • Extensive liaison with internal operations teams to take tactical and strategic lead in providing solutions to client issues
  • Extensive liaison and relationship building with internal salespeople and sales business managers
  • Partnership building with priority customers. Offering differentiating services to priority customers, EG. Providing industry intelligence such as new confirmation platforms, KYC data reference systems and assisting client to be operationally ready in new markets and products
  • To manage vendor relationships, leveraging on them for their industry knowledge to assist our clients in their queries and issue resolutions
  • Involvement in the client outreach process by leveraging our senior relationships to ensure client engagement & understanding including regulatory matters
  • Facilitating external and internal market initiatives events in connection with clients, internal organization and industry community
  • Language skills would be a distinct advantage (Japanese)
  • 3-5 years operational experience and strong client relationship background
  • Strong Communications skills
  • Conflict management skills essential
  • Multi asset class knowledge
  • Clear, confident presentation skills
  •  Strong management skills with the ability to motivate retain and develop people
  •  Excellent written and verbal communication skills with the ability to influence others
  •  Good analytical and problem solving skills
  •  Service oriented
  •  Strong relationship builder
  •  Strong sense of risk management
  •  Cross-product knowledge
7

Coo-operations Resume Examples & Samples

  • Manage client expectations between Deutsche Bank capabilities and client requirements
  • Attend New Business Committee meetings in order to obtain sign off on new clients in the pipeline
  • Manage and Prioritise the Transition Pipeline of APAC clients with the business
  • Manage and coordinate Legal, Credit and Compliance sign offs in respective on-boarding systems
  • Manage account opening, static set up and training with Listed Derivatives Client Services and e-Commerce team
  • Visit clients with relevant Sales & Client Services to review the service offering
  • Liaise direct with Sales teams and Clients to define and deliver new Reporting requirements e.g new or amended reports on Global Prime or via FTP, new reporting processes e.g auto recs, auto avg pricing, FIX allocations etc
  • Provide sales support to APAC Execution desk by coordinating information gather from e-Commerce Product, FIX Onboarding and sales
  • Provide MIS reporting, highlights to Business on a monthly basis for both execution and clearing Listed Derivatives clients
  • Listed Execution products and FIX Onboarding
8

Coo-operations Resume Examples & Samples

  • Working with the Business to on board new clients for the bank under strict adherence to the policy set out by AFC
  • Working with the Business to periodically review our clients under the policy set out by AFC
  • Coordinate with regional and global project teams to drive KYC policy upgrades across the regional teams and business lines
  • Responsible for the Control environment, ensuring alignment the DB Risk Management and Control frameworks and standards
  • Maintains key Stakeholder and Business relationships through regular meetings and presentation of KPI data
  • Agreeing service levels i.e. capacity and timeliness with key Business partners
  • Attendance and participation in Global forums to represent the APAC region and help drive the strategy of the organization
  • Managing key relationships with the NOC to ensure service levels meet the requirements of the organisation
  • Drive automation and process change initiatives to ensure we meet efficiency, productivity and quality targets
  • This is a senior Director role, candidates should have held leadership roles within Operations, Infrastructure or Business Management functions
  • In depth experience of Financial Services industry, ideally across multiple Business lines e.g. Markets, Corp Finance, Transaction Banking, Asset Management
  • Strong relationship management skills, needed for dealing with senior Business leaders operating under tight deadlines in high pressure situations
  • Ideally, experience of KYC / client on boarding, but failing that a keen willingness to learn the DB process/policy
  • Experienced people manager, comfortable managing multi-cultural teams in multiple locations
  • Comfortable working within Matrix Management organizations
  • Experience of working with Regulatory and Compliance teams
9

COO Operations Resume Examples & Samples

  • Help ensure internal and external regulatory requirements for KYC are met
  • Contribute to appropriate QA production and change governance structure(s) between QA function, COB leadership, operational control, Compliance partners and technology partners to execute against QA mandate
  • Operate as a QA specialist for the evolving QA methodology, disciplines and framework implementing required change in partnership with the global team
  • Minimum 5 years in KYC domain with the last couple of years spent in any of the below areas
  • Subject Matter Expert of KYC
  • Audit or Compliance where client KYC file testing is part of the main job scope
  • Has Worked in Major banks dealing with Commercial or institutional clients & supported APAC locations
  • Eye for detail and able to articulate the risk and candidates has worked in Operations risk & Audit along with KYC experience will have an added advantage
  • Organized to ensure multiple country risks and issues Identified tracked, resolved and retested
  • The ability to implements recommendations to enhance risk management systems and procedures
  • The ability to develop plans detailing key employee responsibilities and sequence of actions in the instance of an incident
  • An understanding and be able apply appropriate legal and regulatory requirements and identifies/recommends changes
  • The ability to utilises your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies
10

Coo-operations Resume Examples & Samples

  • Form part of the global QA testing team reporting to the APAC Head of KYC-QA
  • Contribute to, and sustain a culture of teamwork and collective achievement of departmental goals and objectives across QA and COB teams
  • Support identification and maintenance of quality standards
  • Dedicated 4 or 6 Eye checker
  • Strong stakeholder management and buy in
  • Mandarin or Bahasa or Both is a added advantage for this role
  • A deep understanding of business area needs
11

Manager Provincial Operations RBB COO Resume Examples & Samples

  • Establish and maintain a sound internal and external stakeholder network within the Region, by, inter alia, attending various business related forums to improve efficiency for example, Executive Leadership Forum (ELF) and Integrated Risk Forums
  • Involvement in all business projects that assist with implementing efficient processes to streamline workflow in branches
  • Monitor cash management to ensure optimisation of cash in branches to mitigate risk and cash shortages
  • Ensure that the performance of service providers and business units are are monitored,managed, measured and reported against the contracted Service Level Agreements (SLAs)
  • Analyse management information, formulate and implement recommendations to improve efficiencies within RBB COO Operations
  • Analyse and monitor overall risk management process for RBB COO Operations, through pro-actively identifying and reporting trends
  • Monitor RBB COO Operation’s compliance, follow up, guide and assist in rectifying any non conformance within the province
  • Ensure compliance with legislation and report on, and rectify all exceptions with regards to, SOX, FAIS, IRM KYC, CPA, COBP and all future regulation
  • Facilitate Provincial Risk Forum Governance process. Actively be involved in Risk Forum discussions and actions. Develop management action plans to mitigate the identified risks
  • Manage unavailability of Automated Teller Machines (ATMs) and Branch networks through collaborative effort with all stakeholders in the Region
  • Application of Work force Management tool to determine provincial capacity planning process
  • Develop capacity effectiveness recommendations through information available in business cases
  • Facilitate the approval of Regional capacity
  • Ensure that the capability and capacity of the Regional Operations team is able to provide the BU with the required support
  • Provide high level support and advice to Business Unit management teams on all Business efficiency planning and user support issues to ensure that the BU can cell and serve our customers
  • Coach the Management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively
  • Review training plans and budgets prepared by managers in the team. Ensure fair allocation to priority training and targeted employees in order to achieve the adequate skills level and minimum requirements training
  • Develop the succession plan for key and high risk roles in the Region in accordance with formal Talent Management guidelines. Ensure that managers in the team do the same and review their plans from time to time
12

COO Operations Resume Examples & Samples

  • Oversight Trade processing/ Fund Accounting/Institutional Accounting/ Client Reporting activities in accordance with the Department policies and procedure, market standard in Japan
  • Oversee timely and accurate Net asset Value and related accounting input /output
  • Participate Global /local Project as a Operations SME
  • Oversight Vendor day to day process activities
  • Control/ Identify any operational Risk items
  • Experience in Asset Management Operations for more than 10 years
  • MS Excel, MS Access, T-Star
  • Fluent level in English
13

Senior VP of Operations, COO Resume Examples & Samples

  • Requires a proven record of accomplishment in applying best practices related to human resources, relationship management and community engagement
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Must have a passionate commitment to the YMCA mission and the communities we serve
  • The incumbent must be a person with good judgment, excellent human relations skills, broad vision, and effective verbal and written communication skills
  • The incumbent must have demonstrated success in staff supervision, teamwork, coaching and leading others
  • Must have a 4-year degree from an accredited college or university or related years of successful YMCA experience
  • 10 years’ senior management experience and an understanding of the mission and philosophy of the YMCA
  • YMCA Organizational Leader certification is a plus
  • Partner with CEO to ensure strategic priorities are delivered in a unified manner and the mission and vision are immersed and evident throughout the Y organization
  • Lead all aspects of operations, including effective staff supervision and coaching, performance management and development, quality program development and implementation, volunteerism, financial development, and facility management
  • Demonstrated record of accomplishment for producing growth and strong financial results
  • Support Association philanthropic priorities and activities
  • Works with CFO and VP of Operations to develop and manage annual budgets for branches. Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled
  • Key liaison to branch and corporate board members and directly leads the strategic planning committee
14

COO Operations Resume Examples & Samples

  •  Responsible for ensuring timely, complete and accurate processing of account opening (including performing all relevant controls) within own area of responsibility
  •  Applies GBS and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs
  •  Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular
  •  Informs product / function development to ensure a superior offering in the face of changing client needs and market trends
  •  Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
  •  Informs the design and implementation of strategies to ensure continuous process with the GBS COO and Change functions to scope and define change projects to deliver process and performance improvement
  •  Undertakes periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance
  •  Ensure timely and accurate processing of individual and corporate account opening / closing
  •  Responsible for assisting in KYC reviews and timely escalation / reporting of any discrepancies
  •  Responsible for operating within regulatory guidelines since the role is part of a high risk process
  •  Relevant experience in one or more specific technical areas
  •  Product and system knowledge in the product line
  •  Basic analytical skills, flexible regarding production problem solving
  •  Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
  •  Ability to work in virtual teams and in a matrix organizations
  •  Excellent team worker, able to work in virtual global teams and a matrix organization
  •  Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering
  •  Open minded, able to share information, transfer knowledge and expertise to team members
  •  Preferably with 2 - 5 years operations experience with knowledge of client onboarding
  •  Tertiary education (Diploma / Degree in Banking and Finance / Accountancy preferred but not necessary)
  •  A broad knowledge of Private Banking, capital market and global securities industry rules
  •  `An independent and proactive worker with good communication skills
  •  High attention to details and good time management skills are essential
15

Coo-operations Resume Examples & Samples

  • To perform all new clients adoption/ existing client extension/ account amendment across multiple products, different business lines i.e. GM, GTB, CF, and different DB locations
  • Perform first screening on documentation to ensure client adoption adheres to DB’s Global Compliance requirements, specific country KYC & regulatory requirements according to booking location, and Key Operating Procedures
  • Manage Service Delivery Center in offshore location to complete requests on time from end to end perspective
  • Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
  • Mange and escalate issues on a precise, timely manner, identify root cause, and come up resolution
  • Updates in SharePoint to track open client requests, new reference mappings and also counterparty creations, ensuring storage of appropriate mapping references in DB Central systems
  • Upload client documentation into DB’s centralized document repository systems, archive the original documentation
  • Ensure all account opening with conditional approval and exception approval are completed before expiry
  • Keep track on various MI to ensure no aging items
  • Work on data clean up initiatives, remediation, re-engineering projects and perform any required outreach to counterparties
  • Assist to implement new products, new regulatory requirements, and change policy via formalizing the process flow, KOP update and training
  • Assist to update key operating and desktop procedures
  • Attention to details
  • Customer oriented while control will not be compromised
  • Flexible, able to adapt change, and open minded
  • Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
  • Proven ability to manage different stakeholders
  • Proven ability to manage multi tasks, aggressive deadline, work under high pressure
  • Ability to drive for result persistently
  • Ability to articulate issues on a structured manner, and identify root causes
  • Strong analytical/problem solving skills and ability to work under pressure
  • Willing to take ownership and work independently with minimal supervision
  • Degree level
  • Strong knowledge on AML/KYC requirements and regulatory requirement like PI classification, FACTA and Dodd Frank
  • Experience on cross jurisdiction adoption
  • Knowledge on account documentation review
  • Understand the key risk and control issues in client on-boarding
  • Experience on client data programs preferred
  • Project management experience either around process re-engineering or system enhancements an advantage
  • Experience of KYC management systems as well as competency in Excel, Word, (Access an advantage) and PowerPoint
  • Mandarin preferred
16

COO Operations Resume Examples & Samples

  • Ensure that Equities, Fixed Income, Structured and Derivatives products are executed timely and accurately for settlement and regulatory reporting
  • Builds and maintains relationships with internal stakeholders - Product Desks, Relationship Center, COO, Compliance, AML, ORM, Technology, as well as with Service Providers
  • Applies GTO and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs
17

Coo-operations Resume Examples & Samples

  •  Ensure all account opening with conditional approval and exception approval are completed before expiry
  •  To perform all new client adoptions for ODI products for the Global Markets line
  •  Review client documentation meets regulatory and Key Operating Procedures requirements
  •  End to end processing of new client adoptions including completion of KYC templates, screening, and tracker updates
  •  Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
  •  Mange and escalate issues on a precise, timely manner, identify root cause, and come up resolution
  •  Update SharePoint to track open client requests, new reference mappings and also counterparty creations, ensuring storage of appropriate mapping references in DB Central systems
  •  Upload client documentation into DB’s centralized document repository systems, archive the original documentation
  •  Keep track on various MI to ensure no aging items
  •  Respond to stakeholders regarding any inquiries pertaining to ODI onboarding and requirements
  • Can work independently
  • Strong knowledge on AML/KYC requirements (HKMA, SFC, SEBI)
  • Knowledge of Funds and Investment Manager set ups
  • Knowledge of public resources for regulators from multiple jurisdictions
  • Knowledge on client static data and data analysis
  • Experience on client data programs
18

Coo-operations Resume Examples & Samples

  • Support the public information searching and internal data matching analysis
  • Prepare and or contribute to the regulator reports and ensure the completion quality in a timely manner
  • Conduct relevant system setup and processing
  • Handling and independently resolving local and regional inquiries and related activities
  • Liaise with Sales, Relationship Managers, Product, Local and Regional IT and other Operations units
  • Complete the tasks assigned by Line Manger in time
  • Ensure compliance of key processes and procedures with the regulatory and risk control environment
  • Perform 1st level documents checking base on KYC and regulation requirement
  • Proven ability to prioritize
19

Coo-wm Ops-account Documentation Operations Manager Resume Examples & Samples

  • Be the lead to focus and streamline the account opening and static maintenance end to end process
  • To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and process
  • To understand the Bank Global KYC/ Anti-Money Laundering (AML) Standards, Account Documentation procedures, Local Laws and Regulations and implement related control process
  • Require regular communications with different constituents including business, Credit, Legal & Compliance to understand and manage any concerns regarding quality of work and service standards
  • Informs the design and implementation of strategies to ensure continuous process with the WM COO and Change functions to scope and define change projects to deliver process and performance improvement
  • Degree majoring in Banking, Accountancy or Business Administration or related discipline preferred
  • Knowledgeable and experienced in operations, account documentation, risk management, KYC/ AML process and compliance in banking or financial industry
  • Mature, strong analytical and problem solving ability
  • A team leader who is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule
  • Excellent interpersonal ability to manage relationships with all levels
  • Strong process and project management experience would be an advantage
20

COO Operations Resume Examples & Samples

  • Responsible for Fund Accounting
  • Responsible for Regulatory reporting
  • Experience in Asset Management Operations for more than 3 years
  • Experience for Fund Accounting / portfolio service
  • Basic skill in English
21

COO Operations Resume Examples & Samples

  • The candidate should have at least 7 years of Investment Banking experience in a role which encompasses Client interaction, in addition to internal relationship management, and cross departmental communication
  • Capacity to take full ownership of a client’s requests while displaying a mature and confident approach with clients will be paramount to the success of the applicant
  • A strong understanding of the FX products is required paired with a good knowledge on the intermediation business would definitely be an advantage
  • Strong desktop PC skills
  • Excellent team player with communication and inter-personal skills
  • Ability to work to tight deadlines in a fast-paced environment
  • Proactive and results driven approach to ensure completion of all tasks and ultimately improvement of our clients’ DB experience
  • Needs to be able to articulate an understanding of FX products and the front to back process flows of relevant products
  • Good negotiation skills and the ability to manage individual clients’ expectations
  • Global Effectiveness & ability to think laterally
  • Needs to know Deutsche Bank’s control framework, including street and house reconciliations, control meetings
  • Strategy Development & Implementation
  • Openness to Innovation and Change
  • Strong organizational/project management skills; ability to identify and prioritize multiple tasks
  • English (compulsory)
  • Japanese (preferred)
22

COO Operations Resume Examples & Samples

  • Oversight of front to back processes for an identified set of global institutional clients
  • Ensuring prompt and efficient turnaround times for client queries and issue resolution
  • Performing process deep-dives at client level
  • Organize and conduct client visits with Front office representatives to discuss how to improve front to back processes as well as other key strategic initiatives
  • Monitor all incoming client issues and distribute to relevant operational teams for follow up and resolution
  • Function as a key point of contact for the client into the Deutsche Bank operations organization
  • Ensure client issues are worked on and turned around by all relevant parties within as short a period of time as possible
  • Ensure all processes and tasks are undertaken within the optimal control and regulatory environment
  • Initiate and coordinate client analysis projects with Operations and Front office
  • Initiate and facilitate CTB initiatives and drive continuous improvement programs with a client focus
  • Work closely with the Sales team to identify and work on strategic initiatives
  • Provide daily and weekly MI to relevant stakeholders including FO
  • Visit clients with the Sales team to discuss operational initiatives and understand how else we can work better with them
23

COO Operations Resume Examples & Samples

  • Lead weekly sales call, providing Transition updates as and when required
  • Manage the delivery of Client/Sales Requests through KYC, Credit, Legal, IT and Ops process
  • Define Client Requirements with Listed Derivatives and Prime Brokerage Sales teams e.g. ecommerce trading access, reporting requirements, relevant client clearing, execution & other relevant docs, commission rates, delivery dates
  • You should have at least 7 years of Investment Banking experience in a role which encompasses Client interaction, in addition to internal relationship management, and cross departmental communication
  • A strong understanding of the clearing of exchange traded products and Prime Brokerage would be an advantage; as such Exposure to Exchange Traded Derivatives and/or Prime Brokerage would be recognized
  • You should possess excellent communication skills (both verbal and written). A service mentality is pivotal to the role to ensure a culture of client focus
  • Strong desktop PC skills incl. a good knowledge of MS Excel, Access an advantage
  • Bachelor degree. Masters is a plus
  • English. Mandarin is a plus
24

Coo-operations Expert Resume Examples & Samples

  • Support CDS APAC teams on complex queries related to new client onboarding and Periodic reviews on day to day basis as part of expert team
  • Ensure training and knowledge sharing on KYC and regulatory/tax related client classification matters to all COB teams
  • Help drive process standardization and operational efficiencies across APAC branch CDS teams
  • Work with AFC and Policy team to translate new policy or regulatory changes into operating procedures or artefacts that can be used by KYC analysts
  • Perform quality checks as needed at time to ensure that defined guidelines are being adhered to and help identify root cause of any gaps therein
  • Support establishment of a quality culture within outcome towards achieving right quality outcomes around policies and standards
  • Remain updated on latest Regulation and Industry Knowledge
  • Partner with change teams in driving impact assessment on operational processes from new change initiatives (policy /regulatory etc)
  • Define and implement new processes and controls around change initiative driven impacts in CDS towards minimizing operational risks
  • Establish strong collaboration with AFC and business teams and help in resolution of issues that are stemming from policy execution action interpretation differences between CDS and business teams
  • Develop and document end-to-end roles and responsibilities for new procedures, including process flow, operating procedures, as well as the required controls
  • Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives
  • Actively participate in ensuring and validating strong level of operational readiness in CDS RTB teams as part of go-live transition on any of the above initiatives
  • Help identify system requirements around automation of KYC or related processes in a manner that meets CDS needs
  • Develop strong knowledge and understanding of systems/processes/organization in APAC around the client data services space
  • Enhance awareness, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies around Client Onboarding
  • Graduates with good academic background
  • Overall experience of atleast 7 years in the Banking/Finance industry of which at least 2 years should be in change/transformation space or associated with change/transformation initiatives
  • Relevant KYC background with with experience working in Client Onboarding team and/or interacting with clients and internal Sales teams on KYC topics
  • Highly structured and analytical preferably with hands on experience of process mapping/ documentation and solutioning
  • Experience in participating in complex projects and supporting change
  • Good knowledge of regulatory trends / developments around AML / KYC space
  • Able to multi-task and deal with competing priorities
  • Able to work in a highly-matrixed environment, with strong collaborations ability to enable bridging of gaps between groups and cultures
  • Experienced in communicating with and influencing diverse stakeholders (including senior stakeholders) and colleagues
  • KYC /Client data related process experience a big plus
  • Prior experience around regulatory projects and/or regulatory interactions a big plus
  • Experience in working in regional role across APAC branches a big plus
  • Relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
  • Able to cope well under pressure and meet deadlines
  • Extremely hands with ability and interest to get into the details and understand front to back system and process flows, perform specific data analysis and identify solution alternatives
  • Eye for detail and able to apply control framework around processes and identify gaps/risks
  • Excellent documentation and written communication skills
  • Strong learning ability around new areas
  • High EQ and able to assimilate other stakeholders perspectives
  • Change/Continuous improvement mindset with strong interest to question status quo
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Hrbp BUK COO Operations Resume Examples & Samples

  • To HR Business Partner senior business heads in BUK COO Operations, acting as a strategic enabler for their assigned business function (PB Operations)
  • To lead the implementation and development of the People strategy for their assigned business unit/function (PB Operations) ensuring the HR team delivers commercial, value add HR solutions that are truly aligned to the overall business strategy
  • To engage and leverage indirectly the wider HR BUK COO team including HR Centres of Excellence (COEs)
  • To provide strategic insight and challenge to their business (PB Operations) to ensure high performance is achieved within their business unit
  • To support the HR Director in the creation and delivery of “stretch” PB Operations objectives