Content Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the content support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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S Turcotte

Stephanie

Turcotte

2487 Veda Common

Philadelphia

+1 (555) 734 6433

2487 Veda Common

Philadelphia

Phone

p +1 (555) 734 6433

Experience Experience

Los Angeles, CA

Content & Channel Support Marketing Manager

Los Angeles, CA

White, Pollich and MacGyver

Los Angeles, CA

Content & Channel Support Marketing Manager

Develop content marketing plan and assets for mobility and services, aligned with the marketing framework created by the Integrated Marketing Manager
Manage the implementation of the content marketing plan from strategy to completion
Develop compelling and contextual content marketing
A strong collaborator – You’re a team player who appreciates collaborating with a variety of functions with different perspectives. You enjoy “bringing it all together”. You support and lead your team
Provides relevant content for scheduled channel and partner communication
Goal-oriented and tenacious – You’re self-motivated and structured in how you tackle and bring projects to a close. And you enjoy the challenge of figuring out creative solutions to problems
Intellectually curious and analytical – You have a good balance of business, technology, and market knowledge and can quickly analyze a situation and ask the right questions. You enjoy learning!

Boston, MA

Senior Content Strategist, Online Support

Boston, MA

Crist, Wolff and Kling

Boston, MA

Senior Content Strategist, Online Support

Excel at working in a dynamic and rapidly changing environment
You will work independently and be a master at driving multiple initiatives across the organization
Passionate about appealing, intuitive UI design and UX principles
You will develop and lead content strategy for our knowledge base
You will write customer-focused content that simplifies financial or technical concepts
You will utilize front-line agent feedback, customer verbatim comments, and call listening to synthesize areas where customers are unclear about our current UI and communications. You will then use this information to suggest improvements for our self-service tools
BA in English, Journalism, Education, or similar discipline

present

Detroit, MI

Content Operations Support Center Senior Engineer

Detroit, MI

Rowe, Larkin and Schneider

present

Detroit, MI

Content Operations Support Center Senior Engineer

present

Drive operational efficiencies and network performance improvements thru remote proactive maintenance and corrections
The Sr. Content Operations Engineer will lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery
The Sr. Content Operations Engineer, will identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions
Working knowledge of common network monitoring and security utilities
The Sr. Content Operations Engineer, is a technical point of escalation for video events working in 24x7, operations team
Complies with Content Operations operational objectives, policies/procedures, work schedules, and reporting metrics
Responsible for remotely troubleshooting, testing, and maintaining content services applications, VOD, MPEG over IP and Broadcast services

Education Education

Bachelor’s Degree in Business

Arizona State University

Bachelor’s Degree in Business

Skills Skills

Detail-oriented and able to handle multiple top priorities
Knowledge of tax, accounting and audit principles, practices and legislation/regulations
Advanced professional communication skills both written and verbal
Ability to diffuse and provide effective resolution to customer complaints
Strong analytical and decision making skills
Strong work ethic and passion for excellence
Ability to function in a fast-paced, collaborative, matrixed team environment
Advanced computer and internet skills including Microsoft office
Experience with Microsoft Dynamics is
CPA, EA or other Accounting Certification is

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15 Content Support resume templates

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Watson Content Analytics Support Professional Resume Examples & Samples

Problem analysis, evaluation, recreation, and resolution of client reported problems
The use of relevant problem management systems to search for known problems and to create new entries/update existing entries
At least 2 years experience in HTML
At least 2 years experience in Java development
At least 2 years experience in a Customer support role
At least 2 years experience in JavaScript Troubleshooting Skills
At least 1 year experience in Windows, AIX, Unix, and/or Linux (Linux on Power, Redhat Linux) troubleshooting

Content Operations Support Center Senior Engineer Resume Examples & Samples

The Sr. Content Operations Engineer is responsible for daily remote operation and maintenance of IP Video delivery systems
The Sr. Content Operations Engineer uses logical troubleshooting processes and analysis to implements corrective system actions
The Sr. Content Operations Engineer will lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery
Responsible for remotely troubleshooting, testing, and maintaining content services applications, VOD, MPEG over IP and Broadcast services
The Sr. Content Operations Engineer, will identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions
The Sr. Content Operations Engineer applies high level of critical thinking skills to identify trending video systems issues, collecting critical data for necessary escalation
Troubleshooting capabilities to determine hardware, software, firmware, operating system, network, application and patterned or non-repeatable problems
Works closely with the Video Operations surveillance teams and Content Operations engineering groups to identify potential issues, and/or opportunities within or related to the customers experience
Supports video change activities, including equipment and systems upgrades as requested by higher tier engineering teams
Working knowledge of common network monitoring and security utilities
The Sr. Content Operations Engineer, is a technical point of escalation for video events working in 24x7, operations team
Complies with Content Operations operational objectives, policies/procedures, work schedules, and reporting metrics
Documents repeatable break-fix actions when required shares and provides training to associates
Applies a high level of critical thinking and ingenuity to successfully resolve complex and strategic issues. Works closely with the Surveillance team to develop skills and provide a quality customer experience
Drive operational efficiencies and network performance improvements thru remote proactive maintenance and corrections
Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities
A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc
Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus

Content Team Support Role Resume Examples & Samples

Research Summaries: Compiling summaries of published research
Tracking Research changes: Tracking & reporting changes done by research to stock ratings & price targets
Newsflow tracking: Keeping track of newsflow which is stock price impacting in the Asia Pacific region
Events Calendar: Preparing a list of corporate & analyst marketing events
Market Wraps: Providing overnight recaps and index levels for major Asian markets
Ad-hoc requests: There will also be adhoc requests related to markets

Content Ops Support Manager Resume Examples & Samples

7-10 years’ experience, in activating, maintaining and troubleshooting video delivery or video applications
Hands on operational experience in performing video devices or systems upgrades, activations and in-depth troubleshooting activities
1 to 2 years proven management experience/ability with internal or external direct customer contact in a technical environment— Engineering Technical, Hub, Headend, VOD or Controller Operations, background within a MSO network
Experience in supervising technical operations staff in a 24x7 operations environment capacity

Content Support Representative Resume Examples & Samples

Manage phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database
Identify and document resolution to reoccurring inquiries
Mentor existing staff and monitor open tickets of assigned PSRs to assure timely and effective resolution
Cross-train on other CCH products and systems
Participate in projects and as well as process improvement initiatives
Provide general reports to management as requested
Participate in product testing and review as required
Bachelor's Degree or High School Diploma or GED & 2 years of work experience as a tax, accounting and audit practitioner or product /customer support representative at a B2B software company or
High School Diploma or GED and 4 years of work experience in a customer support or call center organization
Bachelor’s degree in Business, Accounting or Finance
Experience working with CCH tax and accounting software
Tax preparation or public accounting experience
Experience working in a help desk or customer support environment
Knowledge of tax, accounting and audit principles, practices and legislation/regulations
Advanced computer and internet skills including Microsoft office
Service orientation - high commitment to meeting needs of customers and colleagues
Advanced professional communication skills both written and verbal
Ability to diffuse and provide effective resolution to customer complaints
Strong analytical and decision making skills
Detail-oriented and able to handle multiple top priorities
Ability to function in a fast-paced, collaborative, matrixed team environment
Strong work ethic and passion for excellence
Ability to work flexible schedule and manage overtime as required to meet objectives
Experience with Microsoft Dynamics is a plus
CPA, EA or other Accounting Certification is a plus
MCITP, MCSE, CCA, Network+, Server+ or A+ Technical Certification a plus

Cloud Support Engineer Storage & Content Delivery Resume Examples & Samples

Experience operating and troubleshooting email services and SMTP
Knowledge of client/server and distributed systems architectures
Strong multi-tasking skills
Self-starter who is excited about learning new technologies on a daily basis
Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
Experience with Cloud architecture patterns and distributed computing concepts

Content Support Analyst Resume Examples & Samples

Good customer, telephone, oral and written communications skills
Capable of being self-managed, be a team player, quality conscious, flexible and be eager to share and acquire knowledge
Positive attitude towards all team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards
Appreciation of content management systems
Basic HTML and web development skills
Understanding of web technologies
Ability to talk to the user over the telephone and provide good customer service
Respond to queries promptly and follow up with responses upon completion of tasks
Ability to guide users through a process if they are new to the system or do not use it regularly
Completes follow-on actions as appropriate, e.g. sending communications, escalating problems
Retains full ownership of each case until problem is resolved or resolution is identified
Completes tasks using the tools and systems available
Accomplishes other duties as required

Content Support Associate Resume Examples & Samples

Create new titles in Products Planning and Management System administration
Create product organisation lists and templates in Excel
Provide filing (electronic and physical)
Prepare presentations (e.g. sales meeting)
Research activities (addresses, contracts, royalties, etc.)
Distribute manuscripts
Code invoices (in Oracle)
Knowledge of Products Planning and Management System (PPM)
Strength in dealing with numbers
High School or education as Office Assistant
Experience with database / data management systems required

Cloud Support Engineer Storage & Content Delivery Resume Examples & Samples

Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position
4+ years of experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration
Experience with Linux or Windows system administration
Experience scripting (i.e. bash, Python, PowerShell etc.)
Experience troubleshooting filesystem, block, and object storage
Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP

Cloud Support Associate Storage & Content Delivery Resume Examples & Samples

Strong Linux or Windows system administrator skills
Knowledge of large-scale storage architectures and backup/DR strategies
Experience with scripting
Strong analysis and troubleshooting skills and experience
Experience working with REST API based services
Understanding of Content Delivery Networks
Experience with search engines (solr / lucene)
Prior working experience with AWS

Performance Support Web Content Resume Examples & Samples

Learns and assists in the analysis and definition of effective web-based performance support solutions which support customer business needs
Develops solutions to routine content problems, following established policies and procedures
Under supervision applies information architecture, navigation, user interface, and visual design elements developed by others
Under supervision, contributes to development, deployment and testing of assigned web content and related media using established plans and processes
Contributes to the design of new, innovative web applications and media by testing according to prescribed protocols
Supports publishers of least content complexity and risk in publishing tools, processes and procedures
Minimum one (1) year of Web content development experience required
Minimum one (1) year of Web content development experience preferred
Proficient in Macromedia Dreamweaver or other HTML coding software preferred
Proficient in Fireworks or Photoshop preferred

Content / Product Support Executive Resume Examples & Samples

Manage Property content on ePropertyTrack platform
Excel data processing
Basic image resizing and editing
Manage list of tasks and deliver on time
Get strong understanding of ePropertyTrack product and features
Provide training to customers
Provide first level support to customers

Partner Support & Content Operations Specialist Resume Examples & Samples

Oversee operations for original content, as well as onboard and manage partner content on both the Midroll and Stitcher platforms
Partner support: onboarding education, facilitate show requests, new partner outreach, and manage promotional campaigns
Technical responsibilities: troubleshoot RSS ingestion issues, correspond with third-party hosting services, report bugs internally, and submit CMS feature requests (tool improvements, automation, general optimization)
Onboard client partners, develop launch plans, and coordinate timelines with stakeholders involved
Work with our owned and operated content brand teams to orchestrate cross-promotional campaigns and prioritize premium content initiatives
Work with our sales team to build monetized campaigns that meet deadlines and deliverables
External communications: through social media and email, communicate scheduled maintenance, product announcements, and anticipate FAQs
1-3 years of content operations/marketing experience
Helpdesk support experience is a must, crisis communications experience preferred
Excellent writing and communication skills are essential
Familiar with content management systems
Highly organized, responsive problem solver who's always armed with Plans B, C, and D
Comfortable with Google Business tools (Gmail, calendar, spreadsheets)
Passion for talk content, podcasts & digital innovation generally
Editorial experience with social media, copywriting, or public relations is a plus
Experience with audio editing tools (Audition, Audacity, etc.) also a plus
Creative, enthusiastic, and collaborative team member
Bachelor's degree in Communications, Audio Production, Digital Media, or work equivalent

Paratech / Content Support Resume Examples & Samples

Proven track record with and understanding of publishing pathways, CMS and data repositories
Proven experience with XML/XHTML
Exceptional problem-solving skills
Experience with online publishing
Experience in legal/regulatory publishing

Content Support Manager Resume Examples & Samples

Analyze and verify information related to Mutual Funds, 13Fs, Declarable Stakes, Insider Transactions, UK Share Registers and Financial Sponsors
Provide support to clients and/or internal teams in understanding Ownership data and methodology
Explain the data in a clear and concise manner to our clients
Provide Quality Assurance during the data entry process
Prepare quarterly analysis of client facing issues in order to develop action plans to improve the quality of the Ownership data
Experience with SQL Querying
Experience with Fixed Income and Equities data

Senior Cloud Support Engineer Storage & Content Delivery Resume Examples & Samples

10+ years of experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration
Experience with web-based services and applications
Knowledge of client/server and distributed systems / Cloud architecture patterns
Experience with AWS S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, and Snowball
Customer service experience / strong customer focus

Content Team Support Role Resume Examples & Samples

Graduate (B.Com with 1-2 years of market exposure) or Fresh BMS Graduates
Excellent written & spoken English; Excellent business writing skills
Excellent telephone skills (daily phone contact with team required)
Advanced knowledge and extensive hands‑on experience with Microsoft Office - Word, Excel, PowerPoint

Senior Content Strategist, Online Support Resume Examples & Samples

You will develop and lead content strategy for our knowledge base
You will direct our users to the best contact channel (email, phone, chat, etc.) to address their issues
You will benchmark our contact strategy across channels (website as well as customer communications) to achieve the best standards of excellence
You will utilize front-line agent feedback, customer verbatim comments, and call listening to synthesize areas where customers are unclear about our current UI and communications. You will then use this information to suggest improvements for our self-service tools
You will write customer-focused content that simplifies financial or technical concepts
You will bring together analytically derived ideas and a deep understanding of online customer behaviors to be a die-hard advocate of the customer
You will analyze user behavior data, user feedback, and site metrics to continually improve content and the borrower experience
You will work independently and be a master at driving multiple initiatives across the organization

Content & Channel Support Marketing Manager Resume Examples & Samples

Develop content marketing plan and assets for mobility and services, aligned with the marketing framework created by the Integrated Marketing Manager
Channel Marketing Support
Serves as liaison into channel marketing team, representing WW Services, Mobility and Retail products and solutions
Provides relevant content for scheduled channel and partner communication
Alignment with PMM Strategic Channel Incubation lead to identify, develop and deploy key channel marketing deliverables
Partner with Integrated Campaign Marketing Managers to understand business objectives and priorities, and develop corresponding end-to-end content marketing plans
Develop and optimize the content marketing strategy to move the prospect through the customer lifecycle from consideration to purchase, and renewal. The strategy must leverage an omni-channel approach and incorporate different channels such as social media, web, and mobile
Align messaging and content marketing to each step in in the customer lifecycle journey
Leverage digital marketing platforms to build innovative customer experiences that are personalized and relevant to our target audiences
Develop compelling and contextual content marketing
Develop an editorial agenda to increase reach and consideration
Manage the implementation of the content marketing plan from strategy to completion
Oversee the development of various assets by agencies of record and hold them accountable to meeting high quality standards, and value for dollar expectations
Drive communications excellence with a focus on writing
Intellectually curious and analytical – You have a good balance of business, technology, and market knowledge and can quickly analyze a situation and ask the right questions. You enjoy learning!
Goal-oriented and tenacious – You’re self-motivated and structured in how you tackle and bring projects to a close. And you enjoy the challenge of figuring out creative solutions to problems
A gifted communicator – You’re proactive and clear in your communications to a variety of audiences. You have a gift for writing and editing
A strong collaborator – You’re a team player who appreciates collaborating with a variety of functions with different perspectives. You enjoy “bringing it all together”. You support and lead your team
A multi-tasker – You can prioritize activities and deliverables, manage multiple projects effectively and drive them to completion with a focus on producing measurable results
Able to deal with ambiguity – You can be flexible and agile to adjust plans and strategy and apply new learning
6+ years of marketing experience
Prior experience with content marketing plans and strategies
Experience in business group, field or marketing role
Bachelor’s Degree, MBA or other relevant Master’s Degree preferred

Content Strategist & Knowledge Manager Services & Support Resume Examples & Samples

Customer led and externally focused management of services content, product attributes, and related knowledge information for global services portfolio across customer lifecycle
Translation of customer insights and best practice taxonomies into actionable recommendations for services stakeholders
Define and produce reports to ensure ongoing data quality, relevancy, and accuracy
Disciplined collaboration and alignment with multiple business partners to define knowledge management workflow for rapid publication and personalized consumption of relevant service information
Represent services & support needs as the primary interface for new content and product information platform capabilities that ensure customer-centric innovation
Effectiveness of services product knowledge and associated assets through multiple distribution channels
Improved customer satisfaction with services omnichannel research, selection, and purchase experience
5+ years’ experience in an online business role, preferably in a B2B context
3+ years’ experience working with PIM platforms (STIBO) or similar platforms managing information architecture
Bachelor's Degree, MBA preferred
Strong systems, tools, and process acumen
Creative problem solver with ability to gain cross-functional alignment
Demonstrated business acumen; ability to listen and understand service marketing requirements
Demonstrated ability to multitask and work across several businesses concurrently
Highly developed interpersonal skills and succinct communications
Experience with a service business in an Analytical laboratory environment is highly desirable but not required

Product Content Support Resume Examples & Samples

Assist customers with any product questions or needs
Document all inquiries received
Resolve or route all calls according to procedures
Adjust work pace according to incoming calls

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