Content Support Cover Letter

Please consider me for the content support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for end to end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Spend time developing and driving strategic initiatives, particularly in Community Support improvement and Content Reuse
• Back up the Support Knowledge Manager in providing Platform Notifications and Support presence on Twitter
• Basic Knowledge in analyzing and developing web metrics
• Information Architecture, Web Content Architecture, or Support Knowledge Management
• Knowledge of clinical guidelines (such as NCCN) and best-practice rules (such as the Oncology Care Model)
• Edit regional content and write new content where necessary in the service of enabling regional marketers to be self-sustaining
• Support regional team members in entering content into the CMS (Drupal 7)
• Contribute to the content model that captures content types and attributes, with a focus on regional variations

I am excited to be applying for the position of content support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for overall leadership, oversight and management support for all aspects of financial management in the National Office.

Please consider my experience and qualifications for this position:

• Demonstrated experience in creating and modifying processes to enhance internal customer experience
• Strong customer service orientations and interpersonal skills
• Detail oriented and consistent in execution
• Able to identify and follow timelines for approvals and distribution of content
• Thrives in fast paced, results – oriented environment where priorities are constantly changing
• Detail oriented, goal driven
• Capacity to learn and master new technologies and basic knowledge of Microsoft Office products (Word, Excel, Outlook)
• Experience with support ticket tracking systems such as Salesforce or Web Help Desk

In response to your job posting for content support, I am including this letter and my resume for your review.

In the previous role, I was responsible for business Management support that includes planning and metrics, establishing standard processes and tools, workforce management, communications, strategic planning.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Maintain and enforce style guidelines
• Participate in the content creation, editing, and approval workflows in an agile/Lean environment
• Utilize data-driven insights, shifts in the market, and technology advancements to provide recommended enhancements to the underlying content strategy
• Ensure that regions are measuring and evaluating content quality on an ongoing basis and using research and data to ensure content effectiveness
• Manage to SEO standards
• Fluency in conducting content audits, creating taxonomies, developing tagging structures, and designing content models
• Business process analysis experience, including experience documenting process and data flows in detail
• Demonstrated experience using and configuring customer service/customer relationship management solutions

Please consider me for the content support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for training and standards library design/content/support for a variety of programs - including website content design, management measures, and standardized tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience delivering well-reasoned and data-driven proposal
• Advanced knowledge of SQL and Excel
• Experience with an enterprise CMS platform and related content authoring tools
• Profound knowledge of MS Office applications (Excel, Outlook, PowerPoint)
• Fluent in both, English and German (written and spoken)
• Able and motivated to provide excellent service to managers, peers and clients
• Excellent, demonstrated written communications skills in English
• Team player, with the confidence to present new ideas back to the Content and Campaign team

Please consider me for the content support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for management information to track progress against Customer Support KPIs and enable effective resource planning across the global support team.

Please consider my qualifications and experience:

• Self-motivated, reliable, proficient at working independently in a team
• Able to independently make decisions, solve problems and manage many tasks concurrently
• Organized, detail-minded, analytical with an eye for detail
• Previous experience in a leadership role on a customer support team
• Experience with the creation and maintenance of client facing product documentation
• Previous experience with AML/Sanctions compliance
• Fluent in a second language (in addition to English)
• Advanced proficiency in Macromedia Dreamweaver or other HTML coding software