Casino Host Resume Samples

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JZ
J Ziemann
Josiah
Ziemann
4262 Rick Valley
Dallas
TX
+1 (555) 375 1325
4262 Rick Valley
Dallas
TX
Phone
p +1 (555) 375 1325
Experience Experience
Boston, MA
Casino Host
Boston, MA
Shields, Pfannerstill and Graham
Boston, MA
Casino Host
  • Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems
  • Perform duties in a safe manner; report any potential safety hazards to management staff
  • Assist in maintaining and developing property’s customer base through meeting and interacting with customers
  • Provides complimentaries according to established guidelines and sound business practices
  • Work within the guidelines established by the company
  • Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
  • Develops and maintains contact list including mailing address, phone number and e-mail addresses for all premium players
Detroit, MI
Casino Host H
Detroit, MI
Hills-Thiel
Detroit, MI
Casino Host H
  • Provides complementaries according to established guidelines and sound business practices
  • Performs other duties as assigned by management
  • Works with team members to achieve common goals
  • Collaborates with work-group and all support departments to ensure player satisfaction
  • Ensures guests are aware of events and supports execution through attendance and follow-up
  • Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines
  • Uses proactive discretionary comping to encourage repeat patronage
present
Detroit, MI
Exec Casino Host
Detroit, MI
Crist-Kub
present
Detroit, MI
Exec Casino Host
present
  • Develop and implement business plans for each quarter targeting these high end players who are considered prospects, fading or inactive
  • Provide high level personal customer service to all Ameristar players
  • Flexible to work varying shifts and time schedules
  • Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service
  • Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Star Awards program
  • Criminal Background Investigation
  • Conduct and attend all regular departmental meetings as well as other related meetings
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Oregon State University
Bachelor’s Degree in Business Administration
Skills Skills
  • Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
  • Self-motivated with excellent organizational skills and attention to detail
  • Ability to work a flexible schedule including extended hours, weekends, and holidays
  • Ability to earn and maintain TiPS certification
  • Excellent guest service and hospitality skills
  • Strong problem solving and listening skills
  • Able to travel domestically or internationally if necessary to meet existing customer base
  • Ability to handle and maintain confidential information
  • Ability to multi-task several activities and duties simultaneously
  • Ability to function and act independently
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11 Casino Host resume templates

1

Coordinator Casino Host Resume Examples & Samples

  • Answers and facilitates all necessary casino marketing calls
  • Processes casino reservations and revisions
  • Evaluates and monitors suite requests
  • Assists with administrative duties for the Host department
  • Organizes and ensures that all player cards are prepared for daily arrivals
  • Verifies pre-arrival itinerary i.e., Room, Limo, Credit & Room Service Amenities
  • Use of database to create players information
  • Assist casino guests with all reservations
  • Assigns daily limo greeters
  • Assist with Host reservations and residual phone calls
  • Excellent verbal, written and communication skills
  • Excellent Computer skills to include Microsoft Word, Access, and Excel
  • Strong organizational, leadership and analytical skills required
  • Ability to operate multiple computer systems
  • Excellent public relations and customer service skills
  • Must have good phone etiquette
  • Ability to use good judgment in decision-making
  • Must understand company’s complimentary policy
2

Exec Casino Host Resume Examples & Samples

  • Build a loyalty to Ameristar through frequent communication to players assigned by phone, email or mail
  • Provide high level personal customer service to all Ameristar players
  • Retain the level of play of very high level Ameristar players assigned
  • Host assigned players at events and parties held for them at the property
  • Conduct and attend all regular departmental meetings as well as other related meetings
  • Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Star Awards program
  • Provide assistance where needed to the Player Development Director and Manager
  • Must be able to speak English and at least one Asian language
  • 5 years of casino marketing or sales experience
  • Fully Competent in Microsoft Office
  • Must have good organizational skills and the ability to multitask and prioritize projects
  • Must speak and write fluently in Asian languages; Chinese, Korean and Vietnamese preferred (if applicable)
  • Must be a self starter and able to work independently
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization, in addition to external guests
  • Uses diplomacy and tact to build constructive and effective relationships, especially during high-tension situations
  • Must be service and goal oriented with a friendly and outgoing personality
  • Must be a team player with a positive attitude and a natural leader for the department and the property
  • Problem solver that can evaluate situations, take direction well and is proactive with projects and strategy
  • Maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Prefer minimum of 3 years high volume customer service
  • Ability to work in a fast pace environment
  • Ability to make a sound decision to benefit the department, property, and Ameristar brand with or without the presence of a Manager or Director
  • Must be open to coaching and feedback from Manager or Director
  • High school diploma required, BA in Business/Marketing or related field preferred
  • Previous supervisory experience preferred
3

Casino Host Resume Examples & Samples

  • Assesses, measures and rates guests’ play at the Sands based on theoretical information
  • Participates in player events on and off site
  • Right-size customer expectations when required
  • Not able to approve discretionary comps
  • Makes determination of level of reinvestment for casino customers
  • Insures special event attendance
  • Understands and explains benefits and rewards of Sands’ programs
  • Ensures the protection of customer rewards and player points and credits
  • Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position
  • Authority to issue a complimentary in accordance with the Sands Comp Matrix
4

Casino Host Resume Examples & Samples

  • Maintains and establishes relationships with current and potential VIP gaming guests to promote and sustain a high level of player recognition and service. Promotes MGM Grand Detroit to VIP guests and potential guests in order to build customer loyalty and increase frequency of visits
  • Grows customer share and increases gaming revenues from both slot and table VIP customers. Generates incremental business and additional visits from VIP guests through on-the-floor sales and written communication
  • Responds to and addresses all VIP guest requests, questions, and concerns on a timely basis. Assists with guest credit needs
  • Anticipates needs of VIP guests and determines player eligibility of complimentary services consistent with Company guidelines. Utilizes and develops a variety of special services and comping options to increase guest loyalty (this position has the authority to extend complementaries up to $300)
  • Arranges reservations for customer services and follows up to ensure level of service is maintained Maintains strong relationships with VIP Services and external vendors to ensure quality of all complimentaries
  • Communicates details of marketing programs, promotions, and campaigns to VIP guests. Recruits VIP guests for attendance at Company-sponsored events. Attends and hosts VIP events on and off property, as assigned
  • Pursues new Players Club membership from VIP guests on property
  • Maintains current VIP player information and respects guest confidentiality by maintaining integrity of guest information
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
  • High School Diploma or equivalent. Bachelor’s degree in business administration, marketing or other related field preferred
  • One year of customer service, sales, or marketing experience
  • Knowledge of gaming regulations and alcohol beverage control laws
  • Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
  • Ability to multi-task several activities and duties simultaneously
  • Obtain/maintain alcohol awareness certification and food handler’s permit
5

Casino Host Resume Examples & Samples

  • Maintains close ties with targeted guests through personal contact on property. This responsibility would generally consume about 75% of work time
  • Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation)
  • Resolves player problems as necessary
  • Maintains goodwill with all guests
  • Ensures guests are communicated with and invited to events; supports execution through attendance and follow-up
  • Provides complimentaries according to established guidelines and sound business practices
  • Builds and maintains relationships with target players through CIS and SFMS systems
  • Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on company comping guidelines
  • Uses proactive discretionary comping to encourage repeat patronage
  • College degree or equivalent experience preferred
  • Must have excellent oral and written communication skills
  • Indiana ABC Permit (Liquor License) required
6

Casino Host H Resume Examples & Samples

  • Responsible for maintaining goodwill with all guests
  • Ensures guests are aware of events and supports execution through attendance and follow-up
  • Provides complementaries according to established guidelines and sound business practices
  • Builds relationships with target players through CIS and SFMS systems
  • Responsible for itinerary fulfillment and making sure guest satisfaction is a priority
  • Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances
  • Maintains confidentially of all players accounts
  • Performs other duties as assigned by management
  • Must be able to listen and respond to visual and aural cues
  • Highly organized and detail-oriented
  • These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to one to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
7

Casino Host Resume Examples & Samples

  • Assists Credit Department personnel in general functions related to the credit applications and must be aware at all times of all marketing programs and promotions to inform the players
  • Enter new and current player information
  • Always verify credit applications to update information and correct any mistakes
  • Process complimentaries with management approval
  • Comply at all times with Hilton standards and regulations to encourage safe and efficient Hotel and Casino operations
  • Complies at all times with regulatory, departmental and company policies, also with federal and local laws
  • Approach all encounters with guests and fellow employees in a friendly, service oriented manner
  • Must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees and communicate in a pleasant, friendly and professional manner at all times
  • Must be able to convey information and ideas clearly
  • Must be able to work with and understand financial information data from various sources and consider, adjust or modify to meet the constraints of the particular need
  • Must be able to work well, maintain composure and objectivity in stressful, high pressure situations
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including, anticipating, preventing, identifying and solving co-worker and guest problems as necessary
  • High School Diploma (Additional training and education is highly desirable)
  • Criminal Background/Credit Check
  • Casino license required
8

Casino Host Resume Examples & Samples

  • Three years sales experience
  • Established community relationships in targeted areas
  • Passion for Service: Internally motivated to graciously serve, delight and build player loyalty
  • Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world
  • Influence: Engaging others to succeed
  • Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness
9

Executive Casino Host Asian Market Resume Examples & Samples

  • Responsible for the acquisition and incremental growth of VIP guests with an emphasis on Asian demographic
  • Work with the local community and its leaders to grow the property’s standings in the community
  • Develop unique and successful programs to target the Asian segment
  • Perform all duties as deemed necessary by the Player Development Manager
  • Build a loyalty to Ameristar/Pinnacle Entertainment Casinos through frequent communication to players assigned by phone, email or mail
  • Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate
  • Develop and implement business plans for each quarter targeting these high end players who are considered prospects, fading or inactive
  • Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service
  • Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes
  • Must be able to work flexible hours including evenings, weekends, and holidays
  • Provide assistance where needed to the Player Development Manager and VP of Marketing
  • Strong problem solving, mediation skills
  • Strong written and verbal communication skills, particularly overcoming obstacles
  • Ability to evaluate and identify circumstances or incidents that require the notification and/or approval of others
  • Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship
  • Maintain a high level of professional appearance, demeanor, ethics, and image of yourself
  • Maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar/Pinnacle Entertainment, Inc or by a guest of Ameristar Kansas City
  • High school required, college preferred
  • 3 years of casino hosting experience or 5 years of consumer sales
10

Hospitality Casino Host Asian Resume Examples & Samples

  • Ability to be fluent in Vietnamese or Chinese language
  • Ability to communicate effectively with all levels of employees and outside contacts
  • Provide representation of department in specific project and company meetings
  • One to three years experience casino / hotel, customer service, host, or telemarketing experience required
11

Casino Host Resume Examples & Samples

  • Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with
  • Effectively responds to supervisor's requests in all areas of customer interaction and customer concerns
  • Comply with company policies, all state and federal regulations, and internal controls as it relates to this position
  • Supervise the Guest Services Representatives when Marketing Coordinator is not available
  • Perform marketing promotional drawings and prepare customer prize vouchers and memo accounts
  • Run daily ticket and gift shop report in the MICROS system and balance cash drawer
  • Verify opening MICROS cash drawer
  • Participates in appropriate social activities within the Marketplace and with Casino guests, which reflect positively on the Alton Belle Casino. Get acquainted with known players and groom new prospects. May take guests to lunch or dinner, give tours of facility, and make dinner or hotel reservations. Hosts will have comp authority based on established guidelines
  • Serves as host/hostess for special events on a regular basis. Works closely with the Player Development Manager and Casino Hosts to plan and administer special events
  • Manages assigned dormant accounts. Responsible for compiling a daily report of shift activities, guests' names and other pertinent information. Takes specific actions and seeks opportunities to increase guests visits to the casino (i.e., invite guests to dinner, make gaming session reservations, provide free tickets to special events, etc.)
  • Develops and maintains contact list including mailing address, phone number and e-mail addresses for all premium players
  • Works closely with casino, slots and table games personnel to determine "high limit players" and cater to those customers
  • Collects and maintains relevant player information such as marital status, spouse's name, outside interests, etc. for use in event planning and other activities
  • Maintains relationships with valued gaming guests through personal contact through an administration program of phone, direct mail, e-mail and in person
  • Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service
  • Ability to communicate with internal and/or external guests
12

Casino Host Resume Examples & Samples

  • Get acquainted with known and new players and develop new prospects
  • Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations
  • Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue
  • Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities using sound discretion in appropriate use of funding available for hosted activities for the purpose of increasing gaming and generating revenue
  • Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service
  • Analyze data as needed for determination of “high end” players
  • Be available to provide various guest services such as comp of meals, taking phone reservations, and arranging for accommodations
  • Maintain relationships with valued guests through professional, telephone, email, direct mail and in person
  • Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue
  • Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc
  • Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service
  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner
  • Protect and preserve assets of the company
  • Perform other job related and compatible duties as assigned
  • Associate's degree from two-year college or technical school; or equivalent combination of education and experience
  • Minimum of one year related experience and/or training in sales or casino business including table games and slots
  • Casino operations experience is a plus
  • Ability to prepare, read and interpret documents
  • Ability to write reports and correspondence
  • Ability to speak and communicate effectively with individuals and before groups of people
  • Must be proficient in Microsoft application
13

Casino Host Resume Examples & Samples

  • Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
  • Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program
  • Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law
  • Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business
  • Achieves departmental sales and growth goals
  • Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals
  • Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
  • Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred
14

Casino Host Resume Examples & Samples

  • Assist in maintaining and developing property’s customer base through meeting and interacting with customers
  • Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer
  • Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
  • Resolve customer disputes and complaints to the satisfaction of the customer and the company
  • Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions
  • Proof of eligibility to work in the country located
  • Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
  • Able to travel domestically or internationally if necessary to meet existing customer base
15

International Casino Host Resume Examples & Samples

  • Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts)
  • Process customers’ reservations by using VIPR/INTER RIDE, OPERA & PATRON management systems
  • If authorized, grant marker authorization limits to qualifying customers
  • Must be able to communicate effectively in English, in both written and oral forms
  • Must be able to communicate effectively in the language for the assigned region
  • Korea Marketing – Korean
  • India Marketing – Gujarati, Urdu and/or Hindi etc
  • Europe/Middle East Marketing – French, Italian, Arabic, Farsi, German, and/or Turkish etc
  • Demonstrates excellent customer service skills
  • Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
16

Casino Host Resume Examples & Samples

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed
  • Promote casino events via telemarketing and other communication
  • Communicate constantly with casino operations and other team members
  • Follow all safety rules
  • Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements
  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or commensurate experience required
  • Must be proficient in computer programs; prior experience with salesforce.com or casino marketing programs is preferred
17

Asian Casino Host Resume Examples & Samples

  • Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
  • Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program
  • Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events
  • Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner
  • Attends and aids in the coordination of special events and exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts
  • Develops and maintains technical skills to maximize use of patron data systems
  • Provides professional representation on behalf of the Company at internal and external meetings and events
  • Must be fluent in Mandarin, Cantonese, or other Asian dialect
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
  • Must possess excellent oral and written communication skills
  • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
18

Casino Host-vip Services Resume Examples & Samples

  • Enroll new potential mid- level customers into the Atlantis database using appropriate procedures
  • Use effective and efficient customer service skills
  • Maintain player accounts with special attention to detail
  • Make prudent decisions, within department guidelines, regarding complimentaries
  • Handle room reservations for players in an appropriate and professional manner
  • Participate in property events and promotional activities
  • Apply effective telemarketing skills through use of the Contact Master
  • Identify Gold/Platinum level players, resolve problems, and make comp decisions, cultivate relationships
  • Attend Host staff meetings
19

Exec Casino Host Resume Examples & Samples

  • Coordinates guestrooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guests’ needs to provide their maximum convenience and comfort
  • Understands and monitors department objectives, standards, guidelines and budget to ensure proper supervision of department
  • Works with various customer contact departments to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests
  • Organizes special functions (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special events, individual visits and/or obtain feedback on customer satisfaction
  • Ability to use all equipment associated with the position, including player-tracking system, AS/400, computer keyboard, telephone
  • Ability to review and comprehend player-tracking screens, reports, and all other necessary information and documentation
  • Ability to observe and direct actions of subordinates
  • Flexible to work varying shifts and time schedules
  • This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume
  • Demonstrated knowledge of all casino gaming, as well as regular high-limit customers and their betting habits, in order to make knowledgeable decisions regarding credit extensions
  • Ability to communicate effectively in order to understand and meet the needs of preferred customers
  • Ability to analyze and interpret financial data to make decisions regarding credit limits
  • Ability to network and establish relationships with individual prospective customers and groups that displays and demonstrates potential gaming value
20

Casino Host Resume Examples & Samples

  • Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. Attracts and manages customers through weekly telemarketing and in person contact on the casino floor
  • Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
  • Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law
  • Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business. Achieves departmental sales and growth goals
21

Casino Host Asian Market Resume Examples & Samples

  • Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner
  • Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business
  • Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market
  • Develops in-house invitation lists for special events and other significant hosting events
  • Attends and aids in the coordination of special events
  • Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts
  • Monitors patron activity and profitability of all assigned players
  • Provides assistance at special events as needed
  • Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games
  • Must be fluent inMandarin, Cantonese, or other Asian dialect
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Must have the ability to write reports and business correspondence
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions