Casino Host Cover Letter

I would like to submit my application for the casino host opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for direct and general supervision to casino bar staff in order to ensure effective and efficient operation of assigned bar operations.

My experience is an excellent fit for the list of requirements in this job:

• Working knowledge of Casino/Hotel systems preferred
• Vietnamese Marketing - Vietnamese
• Knowledge of OASIS Player Tracking System, Microsoft Products
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times
• Working knowledge of casino data base programs and LMS computer systems preferred
• Knowledge of casino games is preferred
• Career interest within the hospitality field or related industry is preferred
• Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR and group messaging systems

In response to your job posting for casino host, I am including this letter and my resume for your review.

In the previous role, I was responsible for the highest level of customer service to guests at all times while promoting a positive attitude to create a fun and entertaining experience.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A company cell will be issued to ensure 24/7 accessibility
• Respond to GreetViz notifications
• Directly host high-end Asian guests and maintain player development accounts to ensure regular contact with guests to build guest loyalty
• Circulate the Asian Pit meeting new guests and greeting familiar guests by name to develop player base
• Award guest complimentaries based on gaming action and program guidelines
• Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort
• Contact guests by calling, writing or making personal visits to increase trip frequency
• May act as a mentor to VIP Hospitality Hosts and provide guidance on player development practices

In response to your job posting for casino host, I am including this letter and my resume for your review.

Previously, I was responsible for business support through enhanced communication platforms to deliver timely information to all levels of the Casino team.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of casino rules, regulations and procedures
• Comply at all times with regulatory, departmental and company policies
• Verify credit applications and update information and correct any mistakes
• Excellent leadership, organization, communication, and administrative skills
• Additional education or related sales and marketing training preferred
• May act as a mentor to casino hosts and provide guidance on player development practices
• Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules
• Fluent in Vietnamese, Korean, or at least one Chinese dialect

In response to your job posting for casino host, I am including this letter and my resume for your review.

Previously, I was responsible for assistance to Casino Management when difficulties arise in securing Casino doors, gates, grills and Cashier banks (drawers, cupboards and shelves).

Please consider my qualifications and experience:

• Knowledgable of various games, their rules, and can speak to them comfortably
• Bending, Stooping, Lifting
• Knowledge of MSCLV department policies and procedures
• Working knowledge of IGT Advantage, hostViz and other applicable systems
• Book rooms and amenities
• Devotes day-to-day time being visible and available on the casino floor and the casino host office in order to meet and greet guests during individual visits during special events
• Maintains current knowledge of all events, promotions, and special functions by reviewing all available information in order to provide guests with accurate
• Meet established monthly and quarterly revenue quotas for business and existing data base

Please consider me for the casino host opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for information as well as assisting in the improvement and execution of special promotions and events of the casino.

Please consider my experience and qualifications for this position:

• Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner
• Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences and completes task requirements in a timely manner
• Regularly reviews assigned database of customers and updates/maintains contact information, preferences and correspondence in the assigned CRM software
• Is forward thinking
• Proactively greets all VIP customers on property and maximizes the efficiencies defined by the player management software and contact program
• Establishes a direct line of communication with all service departments for the purpose of caring for high value players and maintains open communication with the Director of Player Development and Senior Executive Host
• Ensures compliance and has a strong understanding of the Internal Control System (ICS) and the Minimum Internal Control Standards (MICS), relevant to the Marketing Department and report potential issues to management
• Understands and adheres to all Corporate and local policies, procedures, operating guidelines and Marketing Department standards