Call Representative Resume Samples
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Call Representative Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the call representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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CH
C Hahn
Coy
Hahn
166 Hilda Tunnel
Houston
TX
+1 (555) 182 2469
166 Hilda Tunnel
Houston
TX
Phone
p
+1 (555) 182 2469
Experience
Experience
Dallas, TX
Call Ctr Representative
Dallas, TX
Conroy-Hamill
Dallas, TX
Call Ctr Representative
- Assembles new patient information for upcoming appointments, and prepare necessary paperwork for mailing to patients prior to their appointment
- Create new patient numbers for department distribution
- Answers all inbound phone calls received on the practice’s appointment phone line. Schedule patients for appointments to see comprehensive and sub-specialty doctors and redirect phone calls requiring transfer for additional assistance
- Provide coverage in other areas of Patient Services to accommodate fluctuations in staffing levels
- Provide superior customer service to both internal and external customers through caring, courteous and professional oral and written communications
- Inform patients of EDV policies regarding appointment attendance, emergency services and patient payment responsibilities
- Book specialty appointments from waiting lists, referral forms and agencies
New York, NY
Call Centre Representative
New York, NY
Hane, Hauck and Hintz
New York, NY
Call Centre Representative
- Consistently support our client's approach to Service Excellence by adhering to established department and company standards for all work -- related functions
- Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
- Maintain professional growth and development through self-directed learning activities and involvement in professional organizations
- Perform body shop and adjuster callbacks for the group
- Performs other duties as assigned
- Keen attention to detail and accuracy
- Serve as the primary contact for providers and members for questions related to claims, benefits, member enrollment eligibility and other questions related to their Healthcare Insurance Plan
present
San Francisco, CA
Inbound Call Representative
San Francisco, CA
Brekke LLC
present
San Francisco, CA
Inbound Call Representative
present
- Ensure proper use of Auxiliary Codes (these define inbound call readiness state) during the work day
- Responsible for special projects as assigned
- Provide miscellaneous statement copies, invoice copies, W-9s, proofs of delivery and/or any other documentation upon request by customer or Credit Analyst and/or Collection Representative
- Expectations will be communicated verbally or in writing via email
- Document requests will be made directly by customers via inbound telephone call, department email queue, by fax or by request from internal Credit & Collection staff members
- Effectiveness and efficiency will be measured against the initial expectations set and communicated
- Effective use of telephone, fax, email and other software tools
Education
Education
Associate’s Degree
Associate’s Degree
Northeastern University
Associate’s Degree
Skills
Skills
- Second language proficiency desirable
- Ability to communicate effectively and professionally
- Ability to work well in a fast paced environment
- Excellent customer service skills
- Dental terminology, second language proficiency
- Ability to work with a diverse patient and provider population
- Ability to work with computers
- Medical/dental office and customer service experience essential
- Courteous and efficient telephone communications
15 Call Representative resume templates
Read our complete resume writing guides
1
Cibc Call Centre Representative Resume Examples & Samples
- Speaking to existing and potential clients as a trusted sales and service expert empowered to provide financial service solutions
- Exceeding client expectations, building loyalty and growing the business using specialized training
- Analyzing client needs in order to sell the CIBC range of products and services; maximizing the CIBC client experience to your team and individual targets
- Participation in performance-based incentive programs, as well as contributing to a team atmosphere intended to motivate all members to success
- Solving client problems in a friendly and helpful manner and escalating complex situations to your manager
- A passionate, fun, friendly and sales-focused personality that loves connecting with people
- A history in recognizing sales opportunities and providing solutions to improve the client’s experience (1-2 years)
- Polished and professional verbal communication, excellent interpersonal skills, and effective listening skills
- An enthusiastic attitude, willingness to learn and the desire to grow in a positive team environment
2
Call Ctr Representative Resume Examples & Samples
- Answers all inbound phone calls received on the practice’s appointment phone line. Schedule patients for appointments to see comprehensive and sub-specialty doctors and redirect phone calls requiring transfer for additional assistance
- Schedule outside Doctor’s referrals to the Flaum Eye Institute
- Assembles new patient information for upcoming appointments, and prepare necessary paperwork for mailing to patients prior to their appointment
3
Call Ctr Representative Resume Examples & Samples
- Answer the appointment line
- Provide superior customer service to both internal and external customers through caring, courteous and professional oral and written communications
- Book patient appointments on the Axium system
- Register new patients to collect demographic and insurance information
- Inform patients of EDV policies regarding appointment attendance, emergency services and patient payment responsibilities
- Retrieve messages from the appointment message line and return calls as indicated
- Cancel and reschedule patient appointment
- Answer and direct general information inquiries
- Book specialty appointments from waiting lists, referral forms and agencies
- Clerical support for appointment scheduling
- Verify insurance prior to scheduling appointments
- Process new patient packets for mailing
- Create new patient numbers for department distribution
- Follow unique guideline documents prepared by each subspecialty
- Provide coverage in other areas of Patient Services to accommodate fluctuations in staffing levels
- Courteous and efficient telephone communications
- Ability to communicate effectively and professionally
- Ability to work well in a fast paced environment
- Ability to work with computers
- Ability to work with a diverse patient and provider population
- Dental terminology, second language proficiency
- High school diploma and 1-2 years related experience or equivalent combination of education and experience. Associate's degree preferred
- Medical/dental office and customer service experience essential
- Second language proficiency desirable
4
Call Ctr Representative Resume Examples & Samples
- Anticipates, prioritizes and maintains a balance between inbound and outbound activity as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and Standard Operating procedures in order to achieve and maintain optimal patient access targets and organizational goals/standards. This may include, but is not limited to making routine appointment reminders, managing wait lists and communications regarding event cancellations, changes and updates
- Monitors appointment schedules, systems, and resources. Provides feedback/suggestions to leads, supervisors and/or department stakeholders for the purpose of achieving, monitoring and maintaining efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs in order to answer inquiries and connect callers
- Keeps abreast regulations, compliance requirements and applies best practices. Is aware of and avoids issues downstream related to scheduling, initial registration and billing
- Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity
5
Call Centre Representative Resume Examples & Samples
- Sales skills and understanding of sales culture preferably acquired in the financial services sector
- Relationship management skills and strong customer focus
- Analytical skills with the ability to think laterally and the flexibility to be able to work in an environment of change
- High computer literacy and keyboard skills
- Drive for quality and excellence
- Demonstrated high level interpersonal and communication skills
6
Call Centre Representative Resume Examples & Samples
- Prior experience in inbound customer service environment
- Demonstrated strong customer service skills
- High level of computer literacy
- Keen attention to detail and accuracy
- Ability to thrive in a team-environment
7
Call Centre Representative Resume Examples & Samples
- Serve as the primary contact for providers and members for questions related to claims, benefits, member enrollment eligibility and other questions related to their Healthcare Insurance Plan
- Interface with Claims, Enrollment, IS, Network Management, Pharmacy, Behavioral Health and other internal departments to provide Service Excellence to our customers
- Maintain a professional level of service to our customers at all times
- Maintain confidentiality of information at all times
- Consistently support our client's approach to Service Excellence by adhering to established department and company standards for all work -- related functions
- Other Functions
- Interacts positively with all client Departments
- Maintain professional growth and development through self-directed learning activities and involvement in professional organizations
- Attends department staff and other meetings as needed
- Shares learned experiences with all members of the Customer Service department
- Hours 9:00am-6:00pm Monday to Friday
8
Inbound Call Representative Resume Examples & Samples
- Document requests will be made directly by customers via inbound telephone call, department email queue, by fax or by request from internal Credit & Collection staff members
- Persons in this position must be able to prioritize and address a large number of requests and be able resolve issues while maintaining a high level of customer service and customer goodwill
- Maintain customer service levels by being available and ready in the Credit & Collection Department telephone queue by 8:30 AM and effectively communicating any issues that will prevent a timely sign on or interim day logon/off
- Ensure proper use of Auxiliary Codes (these define inbound call readiness state) during the work day
- Provide miscellaneous statement copies, invoice copies, W-9s, proofs of delivery and/or any other documentation upon request by customer or Credit Analyst and/or Collection Representative
- Responsible for special projects as assigned
- Expectations will be communicated verbally or in writing via email
- Effectiveness and efficiency will be measured against the initial expectations set and communicated
- Meeting time-tables for projects (audits, PODs, invoice copies, etc.)
- Effective use of telephone, fax, email and other software tools
- Must have excellent organizational, prioritization and communications skills
- Demonstrated knowledge of Windows-based office tools such as Word and Excel
- Prior use of ERP or computerized collection telephone system
9
Call Centre Representative Resume Examples & Samples
- Primary contact for claim, rental and customer service resolution based on policy, procedure and insurance company standards
- Perform body shop and adjuster callbacks for the group
- Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
- Assist with accounts receivable collections
- Post-secondary education preferred
- Preferred to have at least 12 months of customer service experience and/or previous experience in the automotive bodyshop or insurance industries
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
