Technical Support Advisor Job Description

Technical Support Advisor Job Description

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Technical support advisor provides level 3 support for internal and external end users for PC, server, and installed enterprise applications.

Technical Support Advisor Duties & Responsibilities

To write an effective technical support advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support advisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Consults with the senior support leader, QA and development engineers
Effectively communicate (verbally & written) information with his/her team members & customers alike
Diagnosing & providing a path to resolving various technical issues
Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes
Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner
Assist external users of the client's technical products or services
Provide technical support to customers with a Linksys product (router, cameras, range expander, access point, etc)
Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)
Responsible for resolving easy to moderate technical problems
Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices

Technical Support Advisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Support Advisor

List any licenses or certifications required by the position: D+H, VCAP, DCA

Education for Technical Support Advisor

Typically a job would require a certain level of education.

Employers hiring for the technical support advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Mathematics, Technical, Engineering, Education, Information Technology, Information Systems, Management of Information Systems, Technology

Skills for Technical Support Advisor

Desired skills for technical support advisor include:

Our industry and our customer base
So that you understand our customers’ needs
Mac experience
PC
Smartphone
Tablet
Configuring and maintaining Internet Information Server
Internet Information Server
Locally manufactured products
Microbiology Division product range

Desired experience for technical support advisor includes:

Experience with MS Exchange, Vmware, Linus, or Oracle a plus
This individual will also coordinate with UTAS and supplier design/core engineering to support product improvements, quality actions and/or address technical questions
He, or she will have the opportunity to interface with executive management on the status of Joint Strike Fighter (JSF) depot operations and sustainment projects
He, or she will also actively direct operational and organizational performance
Must be US Citizen and have the ability to obtain Secret Security Clearance
You should have a and have proven ability to design and optimize business processes and to integrate business processes

Technical Support Advisor Examples

1

Technical Support Advisor Job Description

Job Description Example
Our growing company is hiring for a technical support advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support advisor
  • Share knowledge with other people, in writing technical documents and enlarging the knowledge database
  • Will work closely with team to achieve common goals
  • Provide technical support to customers with a Netgear product (router, cameras, range expander, access point, etc)
  • Help customers to connect third party devices with their Netgear product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)
  • Provide technical expertise on Lubricant and Fuels related application enquiries to our front line Helpdesks globally
  • Capture all relevant data in our internal tools for knowledge sharing
  • Analyse problems and generate solutions
  • Provide support via global webcasts / live meeting training events in support of products and services to the commercial business teams and Technical Helpdesks
  • Provide support to Technical Document Generator (TDG) TDS/OEM approval administration
  • Particpate in global projects
Qualifications for technical support advisor
  • Health insurance (Eligibility requirements must be met)
  • Minimum of 1 year as a Technical Support SE or equivalent achieving or exceeding KPIs
  • Strong planning and follow through skills
  • Ability to cope in stressful situations and effectively manage the expectations of multiple internal and external stakeholders with effective email and telephone communications
  • Ability to function as part of a cohesive team environment
  • Proven Leadership and mentoring of junior technicians with effective verbal and written feedback
2

Technical Support Advisor Job Description

Job Description Example
Our company is growing rapidly and is hiring for a technical support advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support advisor
  • Plan, design & develop a CH148 In-Service Support Training program for L-3 MAS MHP Program employees, external MH Team members and DND WSM & 12 Wing personnel
  • Select and use appropriate training methods per case (simulations, mentoring, on the job training, professional development classes )
  • Responsible for product installation activity
  • Provide technical assistance for installation and start-up, maintenance and warranty
  • Provide technical knowledge of the products for their first start-up
  • Write technical reports, manage materials / equipment for customer requested work scope, provides job status reports, and submits time sheets and expenses
  • Proactively negotiate with customers
  • Provide technical advice and datum points for setting up and machining of parts to be reworked or retrofitted to existing machinery
  • Advise customers on startup and operation procedures and parameters
  • Provide operational trouble shooting surveys to help customer identify problems
Qualifications for technical support advisor
  • Ability to think outside the box and include other stake-holders effectively, utilising those relationships to provide the quickest possible resolution and best possible customer service
  • You should have a proven ability to design and optimize business processes and to integrate business processes
  • 85% in written and spoken German and +80% Spanish
  • Specialist Expertise - Basic technical skills and knowledge
  • Strong interest in home/consumer electronics
  • Interest in technology and the willingness to learn
3

Technical Support Advisor Job Description

Job Description Example
Our growing company is hiring for a technical support advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support advisor
  • Provide customer with a detailed service report including daily activities and technical data
  • Consults with the customers, installations staff and team to determine the hardware, systems, and cabling requirements associated with projects and or customer issues
  • Evaluates and recommends corrective process plans other services to maintain top quality customer service and expected results
  • Configures and performs problem diagnosis and recommends solutions for critical issues
  • Provides user support including problem diagnosis arid resolutions in all the above areas
  • Maintaining and detailing technical documentation including manuals, processes and method of procedures
  • Review technical support cases, produce written technical information, including some technical writing, update and delivery training
  • Review technical support cases, produce written technical information, update and deliver training
  • Performs hands-on and in-depth troubleshooting and associated repairs of
  • Remains knowledgeable of the client's performance requirements, product line and service offerings
Qualifications for technical support advisor
  • Knowledge of online marketing and good understanding of major marketing channels is a plus
  • Positive attitude, detail and customer oriented with good multitasking and organisational ability
  • High volume, inbound contact center or high volume face to face contact in a business setting experience is a HUGE plus, but not required
  • Experience supporting enterprise level customers is highly desirable
  • Ability to adjust pace based on the customer’s profile when providing technical instructions and troubleshooting steps
  • Knowledge on Smart TVs, Electronic Products related to Televisions (DVDs, Blu-ray, HTS, Speakers, Cameras and Camcorders, etc), and Network related troubleshooting
4

Technical Support Advisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of technical support advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support advisor
  • Work with L2 support team to resolve technical issues
  • Coordinates with Engineers in USA and France to resolve technical issues and improve or solve reliability issues with equipment and machinery
  • To identify areas of risk to KPIs and raise with operational management to take action to eliminate, reduce or transfer the risk of failing SLA’s
  • Review and action appropriately tasks returned in a timely manner
  • On a daily basis (by 4pm) allocate internal resource jobs for the next day to include both PPM, Quoted and Breakdown Tasks
  • Ensure assignment of correct skill-set and develop knowledge base based on outcome
  • Contact Engineers regarding emergency and urgent jobs
  • Escalate non-standard or queries to the Team Leader
  • Knowledge of SLA’s and KPI’s in line with the contract
  • Effective communication with the Engineers, Supply Chain, Contract & Operations Management Teams
Qualifications for technical support advisor
  • Must obtain passing assessment score
  • Ideal typing score is 25-30 WPM and 80-85% accuracy
  • A good working knowledge of automotive engines and mechanical equipment / processes and their lubrication requirements
  • Engineering, formulation and application knowledge
  • Knowledge of Lubricants, Fuels and industry specifications
  • Strong teamwork and interpersonal skill essential
5

Technical Support Advisor Job Description

Job Description Example
Our growing company is looking for a technical support advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support advisor
  • Support vigilance procedure
  • Identifying potential Professional Services or Premium Support Services arising from customer interactions
  • Documenting known issues and solutions in the Knowledge Centred Services (KCS)
  • Proactively conveying customer feedback to your line manager as and when received
  • Basic knowledge and hands on experience of windows server operation
  • Should be familiar with Trouble shooting tools and techniques such as windows event viewer, debug viewer
  • Prior work experience in supporting Customers on a Treasury and Capital Market product is preferred
  • Prior work experience in IT department of FX and Treasury Operations would be preferred
  • Exposure in Banking projects/ Financial Domain will be an advantage
  • Any Technical certifications will be a plus
Qualifications for technical support advisor
  • Recent and relevant experience of national, sub-national, and school-level education sector issues, including regional perspective
  • Experience of sectorial planning and reporting arrangements, including working in professional teams and use of results frameworks, logical frameworks and work planning arrangements
  • Formulating strategy and concepts
  • Excellent interpersonal, mentoring, facilitation and communication skills
  • Able to work to meet deadlines
  • Computer literacy and presentation skills

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