Technical Advisor Job Description

Technical Advisor Job Description

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Technical advisor provides minimal telephone calls, e-mail, and support through web forums in order to address technical challenges involving Polycom’s suite of products and solutions.

Technical Advisor Duties & Responsibilities

To write an effective technical advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included technical advisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide technical leadership on the application of systems methodologies across multiple projects
Shares new knowledge/evidence and best practices through collaboration with relevant departments and personnel
Commit to serve and satisfy our customers
Clearly understand customer’s expectations and make it convenient for customers to do business with us
Provide system support to field service technicians, Sales Force, and Imaging Specialist
Provide digital images with descriptions to customer or sales reps in order to provide clear understanding of equipment issues
Provide repair history reports and customers providing guidance on how to analyze and understand the information
Provide technical support using available in house information systems accessing OCA technical support when needed
Provide training to CCA staff regarding service support and products
Assist customers and sales staff by answering questions and providing resolutions and suggestions regarding specific service issues and challenges

Technical Advisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Advisor

List any licenses or certifications required by the position: ISO, ITIL, ADN, ASE, EU, 9001, PMP, MPI, SSPC, NACE

Education for Technical Advisor

Typically a job would require a certain level of education.

Employers hiring for the technical advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Education, Information Technology, Chemistry, Management, Business, Public Health, International Development

Skills for Technical Advisor

Desired skills for technical advisor include:

Databases
Graphics presentation
Spreadsheets
Web content management
Word processing
E-mail clients & web browsers
Microsoft Suite Applications
Order management
Industry the competitive posture of the company
Customer support and technical support processes

Desired experience for technical advisor includes:

Highly inquisitive with an interest in developing tax knowledge
Strong ability to focus on detail and accuracy
Plays a coaching and mentoring role for others
Work with Service team to improve overall customer satisfaction and business performance
Develop monthly reports for data analysis
College diploma in Technical Electronic field, or equivalent experience is required

Technical Advisor Examples

1

Technical Advisor Job Description

Job Description Example
Our company is hiring for a technical advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical advisor
  • Certified Service Engineer for SGT 600 and SGT 800’s
  • Experience working with high speed rotating equipment, centrifugal compressors and Gas turbines
  • License to perform all scheduled maintenance (A, B, C and D Inspections)
  • Certified Mechanical Engineer
  • Influencing monthly leadership staff meeting agendas to ensure the most important topics and business hot points are being framed and considered properly
  • Selecting the right speakers and making sure they are properly briefed and providing templates for commonly formatted documents with adequate time to complete
  • Reviewing all materials in advance to ensure proper focus and level of details
  • Supporting teams needing help thinking through problems (both business and communications)
  • Working with the PMO team to document standard work
  • Identifying potential synergies between teams and encouraging sharing of best practices
Qualifications for technical advisor
  • Experience in coordinating activities among departments or groups is a plus
  • Excellent interpersonal and teamwork skills are necessary
  • Ability to work with minimal supervision is preferred
  • Strong knowledge of development methodologies and problem solving skills are essential
  • Must possess a high degree of personal organization and excellent communication skills, both written and verbal
  • Works on assignments where complex judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
2

Technical Advisor Job Description

Job Description Example
Our innovative and growing company is looking for a technical advisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical advisor
  • Help implement processes to ensure the security of the Bank's computerized data
  • Drive and reinforce the use of EH&S standards, department policies, job procedures, troubleshooting guides
  • Coach personnel to resolve technical, operational and equipment related issues
  • Monitor IPS SICs and department productivity targets
  • Work to understand customer sales experience and with agents directly to gather input on sales blockers
  • Ensure on-the-ground agent support related to sales results
  • Monitor and evaluate vendor performance and sales readiness, and evaluate and drive improvement in agent quality including lead quality
  • Support the statutory requirements
  • Identify management technology, policies, governance, and efforts internationally to implement initiatives
  • Advise Government on technology and requirements for identity management
Qualifications for technical advisor
  • Experience working with complex roadmaps and working across multiple systems
  • Experience with SAFe essential
  • 2 years’ experience with any of these programming languages – C++, C# and Java
  • Domestic and international travel to client sites for 2 to 3 day trips
  • BS in Mechanical Engineering plus 10 years of petrochemical experience
  • Experience in both pressure vessel and machinery design
3

Technical Advisor Job Description

Job Description Example
Our innovative and growing company is hiring for a technical advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical advisor
  • A concise problem solver
  • Able to empathize with callers of varying technical abilities
  • Must display and foster a team environment with positive approach to education and technical mentorship
  • Provide substantive support in organizing and conducting cross-border and/or regional events
  • Communicate, encourage and support the implementation of recommendations and declarations of regional events, technical studies on IBM and related fields
  • Ensure the Project Boards of both BMP and BOMNAF projects, other beneficiaries and partners remain up-to-date on BM developments in the region and project implementation progress through facilitating and holding Technical Working Groups, Steering Committee/Project Board meetings, ad hoc meetings
  • Ensure proper close-up of current phases of the BMP and BOMNAF projects including financial closure, disposal of assets, reporting, etc
  • Coordinate, generate and review SOWs, SOOs, PWSs, RFPs, and Product Change requests for new requirements and assist the in evaluation of development contractor proposals
  • Assist the Technical Advisor in the development of technology roadmaps and investment strategies
  • Support the Technology Advisor with project implementation expertise, to include program reviews, budget formulation, staff planning, technical interchanges, and assessments of implemented technology against stated requirements
Qualifications for technical advisor
  • Requires a technical Master’s degree
  • At least 15 years of technical experience in the field or in a related technical area
  • Bachalor's Degree or higher in Chemical / Mechanical Engineering / Chemistry or comparable technical background
  • 2-5 years experience in a technical (lubricants & applications) environment depending on job level
  • Experience in a customer facing role is beneficial
  • Basic Vehicle Product Knowledge
4

Technical Advisor Job Description

Job Description Example
Our innovative and growing company is looking for a technical advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical advisor
  • Manage technically complex projects that secure advance capabilities of key platforms to improve the Company
  • Build a Rig Technology Team to include automation, software, build superintendent
  • Identify potential technology improvements that can be utilized to help gain operational efficiencies
  • Ensure short term, mid-term, and long term project goals are achieved
  • Develop road map for rig technology projects, continuously monitor progress of project in real time, assess new technology advances, pre-design studies, perform analyses and market studies
  • Work cooperatively with technology providers to assure that all asset problems and needs are addressed
  • Support the overall goals and mission of the Corporate Innovation group
  • Must be open minded to new ideas, concepts and innovative ways of doing business
  • Resolves questions regarding claim information that is inconsistent or missing
  • Identifies trends and patterns in occupational and technological developments and suggest methodology for handling
Qualifications for technical advisor
  • Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels with partners and suppliers
  • Provide Public Sector authorities with strategic and technical advice for the procurement and capital expenditure of their infrastructure programs and projects
  • Working within infrastructure advisory, supporting clients on technical aspects of project delivery
  • Project management mandates for clients
  • Undertaking site visits, reviewing construction progress and payment certification
  • Drafting technical reports and project audits
5

Technical Advisor Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of technical advisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical advisor
  • Assist current customers with workflows and technical assistance as needed
  • Aide in the development of sales leads and business development
  • A professional and confident telephone manner
  • Experience in a trade environment with knowledge of our products and market would be an advantage but not essential
  • A great approach to customer service
  • Experience in a sales environment and maximising margins
  • Manage a global team of Technical Advisors and Tier 3 Support Escalation Engineers, including performance management and career coaching
  • Serve as a key member of the Office Consumer Support Leadership team to help set direction for our business, provide insights and recommendations to the engineering teams, and work with global stakeholders on key initiatives
  • Lead your team to innovate and execute against our priorities to help the OPG Consumer business meet our customer experience targets our financial obligations
  • Partner with the Office engineering teams to help resolve customer issues with the products and services
Qualifications for technical advisor
  • A keenness to grow client relationships and expand existing mandates
  • Minimum five (5) five years experience in a technical (lubricants & applications) environment depending on job level
  • Proven engineering knowledge in industry or transport, or related discipline
  • Have an understanding of sound business principles and strategies
  • Bachelor’s in computer information systems, computer science, GIS, engineering, or related field (master’s preferred)
  • Pneumatic conveying experience preferred

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