Senior Manager, Technology Job Description

Senior Manager, Technology Job Description

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Senior manager, technology provides input to the Technology Service Management strategy in accordance with the Group Technology strategy, to deliver a world class service environment.

Senior Manager, Technology Duties & Responsibilities

To write an effective senior manager, technology job description, begin by listing detailed duties, responsibilities and expectations. We have included senior manager, technology job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop and/or oversee development of call scripts, monitoring procedures and break/fix documentation
Manages multiple teams of vendor developers
Grow and manage productive and mutually beneficial relationships with business users and their leaders
Provide direct or indirect leadership to a team of support professionals (employee, contract employee and vendor), in technology and in the business
Effectively monitor and nurture Investment Data applications to ensure they are operating at optimum stability and performance
Primary code owner for the assigned asset(s) – accountable for code quality and will be the chief debugger, analyst and technical subject matter expert
Maintain detailed knowledge of the vendor owned software code, including messaging capabilities, import/export functions, interfaces, most effective environment to operate in
Own the code for custom built applications in the environment and keep them up-to-date with any impactful software vendor code changes
Provide effective leadership for the development team that will be responsible for shepherding development release changes to production, including enhancements, optimizations, upgrades, defect remediation, and risk mitigation
Recommend optimizations based upon your knowledge of the business, software code, vendor products, and the internal environment

Senior Manager, Technology Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Manager, Technology

List any licenses or certifications required by the position: PMP, ITIL, CISSP, CISA, PRINCE, AWS, CPA, CRISC, PMI, CA

Education for Senior Manager, Technology

Typically a job would require a certain level of education.

Employers hiring for the senior manager, technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Education, Business/Administration, Business, Technical, Project Management, MBA, Technology, Information Systems

Skills for Senior Manager, Technology

Desired skills for senior manager, technology include:

At least one major industry vertical and demonstrated experience interfacing with executive level clients
CIBC products and service offering
Diverse marketplace and the needs of medium-sized business clientele
Information and communications technology sector
Python
Risk/portfolio management
Technology & Innovation banking services to provide “best in class” service and overall relationship management to our clients
Venture capital/venture debt markets
World-class IT operational models
Emerging

Desired experience for senior manager, technology includes:

Technical experience with Cisco voice & contact center technologies (UCM & UCCE)
Network engineering, architecture or support experience
Strong telecom background, literacy in carrier and voice system manufacturer terminology, services, pricing and management
Provide insight into operational requirements and funding conversations
Participate in the budget and project planning process by providing accurate estimates of work, resources required, scope and cost as it relates to area of responsibility
Review vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend

Senior Manager, Technology Examples

1

Senior Manager, Technology Job Description

Job Description Example
Our innovative and growing company is hiring for a senior manager, technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior manager, technology
  • Strong IT disaster recovery experience, with cyber experience being preferable
  • Experience working in a blend of business facing and technology resilience roles, coupled with experience responding to crisis events
  • Proven experience working in a large, complex, global environment with mixed technology environments and lifecycle management
  • Outstanding communication skills with strong relationship building skills
  • In-depth knowledge and understanding of the UK regulatory resilience requirements along with risk management and governance
  • It is desirable to have an understanding of project management methodologies
  • Work with the iOS, Android, Web and APIs teams to evolve our technical architecture for current and new product development
  • Partner with the company’s Software Reliability engineers and and Deployment engineers to enable efficient workflows for each of the tech disciplines
  • Work with Product, Design and QA counterparts to provide guidance for new product development and propose efficient strategies based on real-world constraints
  • Ensure that we’re shipping quality products by…
Qualifications for senior manager, technology
  • Familiar in implementing workflow solutions both small and large scale
  • Further, the incumbent must be a strong leader with excellent interpersonal, communication, and negotiation skills in order to build consensus and obtain co-operation from both users and senior management
  • It is desired that the incumbent must also possess a very good understanding of current operational, technology and data management practices, systems/process development techniques, real-time analytical and formal modelling tools, and keep current with rapidly changing technology to effectively work with our Global Wholesale Technology partners to apply technology to the solution of a business problem
  • Minimum 7+ years of experience leading infrastructure/data center teams
  • Excellent knowledge of technology environments, including networking, telecommunications, networks, security, data centers, and desktops
  • Experience building a highly resilient and fault tolerant IT infrastructure
2

Senior Manager, Technology Job Description

Job Description Example
Our innovative and growing company is looking for a senior manager, technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior manager, technology
  • Work on business cases for features and product changes
  • Lead engineering to deliver best-in-class software and a digital-first customer experiences
  • Team up with designers and business leaders to create experiences that are based on internal and external customer needs
  • Participate and engage in market research
  • Promote a modern approach to technology and cultivate innovation across teams
  • Manage a team of Technical Product Managers to go deep in the products they own to drive improvements in customer service
  • Partner with our LOB Command Centers to drive new innovation and products to solve challenges they face in managing their contact center
  • Understand and describe project charter, milestones and measurements of success
  • Responsible for closely monitoring and reporting project status and metrics, identifying issues, and recommending accompanying solutions
  • Work closely with various Product Owners to understand product/UX needs, priorities, timing, and success criteria, and ensure these needs are properly represented in the scrum team planning and execution
Qualifications for senior manager, technology
  • Experience in managing technical project and budget management
  • Agile and PMI Certification preferred
  • Continuously look for ways of improving the teams that comprise Games, through mentoring and coaching, encouraging and exploring paths for career development and being the point person in recruitment and cultural development
  • Be the bridge between the Games engineers and the broader NYT tech community by advocating the solutions developed by Games and being aware of technology developments and opportunities within the company
  • Structured, organized, pragmatic, practical and hands-on work style
  • Minimum 3 years of experience in business development of a relevant field
3

Senior Manager, Technology Job Description

Job Description Example
Our growing company is looking for a senior manager, technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior manager, technology
  • Oversees new/ongoing development and maintenance of web applications
  • Knowledge of OpenStack or equivalent infrastructure framework technology in a cloud computing environment – preferred
  • A solid balance of both technological and managerial skills and abilities
  • Firm understanding of telecommunication and data networking protocols
  • 7+ years of Cisco/Juniper network gear implementation and operation experience
  • 7+ years of wireless telecommunications experience
  • 2+ years of managing a team – preferred
  • Project management experience, with strong leadership skills, and the ability to drive teams to consensus
  • Budget management expertise - highly desired
  • Manage solution integration
Qualifications for senior manager, technology
  • Minimum two (2) years’ experience creating and maintaining various Scripting Languages, such as Windows PowerShell
  • Drive the implementation of the strategic vision (maturity, efficiency, streamlined processes) for IT SOX with supporting operational processes that are aligned to the company's focus on Trust
  • Facilitate continuous improvement and scale in the team's processes
  • Undergraduate degree in Computer Science, Information Systems Management, Accounting/Auditing, a relevant technology, or a related discipline
  • 7+ years of experience and progressively increasing responsibility in technology compliance, information security, risk management, enterprise IT management, or software development
  • Relevant technology audit and security certifications like CISA, CRISC, CISSP, and CISM
4

Senior Manager, Technology Job Description

Job Description Example
Our company is looking for a senior manager, technology. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior manager, technology
  • Develop an accurate and realistic design plan along with risk mitigation solutions for the project
  • Relationship Management – A business leader who is able to influence and cultivate all aspects of the partnership
  • Alliance Strategy – Ability to think strategically and analytically about the business, product, and market trends
  • Go-to-Market/Demand Generation – Execution on initiatives, industry & partner events, joint-lead generation activities, including sales enablement
  • Identify Joint Value Propositions – Recognize opportunities for partnerships and areas of product integration
  • Assemble a core team of cross-functional experts (hardware and software)
  • Develop and implement a process that researches, creates and implements best in class, Technology Innovation
  • Seek out new market trends, disruptions and opportunities and bring these ideas to internal stakeholders (as concepts and/or prototypes) for evaluation and pilot program deployment
  • Partner with outside vendors, companies and startups to network and create strategic relationships that will foster innovation
  • Lead internal idea generation by setting up and running programs and events such as hackathons, and internal or external crowdsourcing programs
Qualifications for senior manager, technology
  • Strategic business development experience with specific industry experience in Smart Cities, Oil & Gas, Transportation, Industrial and Healthcare domains
  • Deep technology experience on Embedded Systems, Sensors, Gateways, and Security
  • Experience in working with any large System Integrators (SIs) such as Accenture, Capgemini, Deloitte or Cloud providers such as Google, Microsoft, AWS, IBM and selling solutions is required
  • Bachelors/Masters in Computer Science, Engineering or Technology from a top tier program is required
  • Minimum 7 years experience in B2B sales role, preferably in technology industry
  • Leader in software engineering development and associated methodologies
5

Senior Manager, Technology Job Description

Job Description Example
Our growing company is looking to fill the role of senior manager, technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior manager, technology
  • The work involves development and evolution of data and services to support these platforms
  • Development is in C# running on a NoSql database
  • Manage a highly complex portfolio of infrastructure and information security change projects with matrixed stakeholders across a global organization
  • Identifies new opportunities by assessing solutions based on business requirements and thoroughly understanding what’s technically possible
  • Serve as a technical advisor and problem solver to clients and partners to assist them in optimizing their use of the Commerce product suite to define, build and deploy online commerce and self service applications
  • Conduct marketing and industry research to identify high-potential private-industry customers for the selected technologies
  • Engage target companies and present them with the licensing opportunities (and, where appropriate, other technology transfer opportunities)
  • Interact with federal personnel representing the selected technologies to help secure licensing or other agreements
  • Understand Critical functionalities of ordering such as Quoting, Pricing the RFP process is mandatory
  • Analyzing current excel modeling techniques and come up with a strategy in order to develop technical solution for optimizing their price to win strategy
Qualifications for senior manager, technology
  • Ability to see bigger picture and contribute to any discussion beyond the specific remit of the role
  • Expert knowledge of, and passion for, technology trends Robotics, Big Data, Advanced Machine Learning, Internet of Things
  • Experience in Architecture and Consulting Proyect, SOA, Java or Microsoft Platform experience
  • 3-4 years hands-on mobile software development experience
  • Experience integrating a large number of third-party SDKs/plugins/frameworks into consumer applications
  • Ideally have strong analytical, qualitative and quantitative skills

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