Sales Agent Job Description
Sales Agent Duties & Responsibilities
To write an effective sales agent job description, begin by listing detailed duties, responsibilities and expectations. We have included sales agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Must have an understanding of sports activities for which products are being sold
To convert and process telephone bookings for events we sell for such as music, theatre, comedy and sporting events using Ticketmaster systems
To provide a comprehensive service to customers – providing information on events, transport, venue locations and amenities
To consistently work to high customer care standards
To ensure all hours on your rota are adhered to - signing in and out at the end of each shift and for all breaks and lunches
To attend meetings, briefing plus training & coaching sessions as necessary
To upskill and handle when necessary specialist Sales & Service calls on behalf of Ticketmaster’s clients Accessible Ticketing, The Society of London Theatre, Membership Services, GMI and any other related Ticketmaster & Live Nation Markets
To handle necessary over-flow Sales & Service calls for ad-hoc projects and tournaments Olympics, Commonwealth Games, World Athletics Events & Sports Tournaments
Support work-streams for any ad-hoc project teams within the Contact Centre
To undertake any outbound sales campaigns on behalf of Ticketmaster’s clients
Sales Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Sales Agent
List any licenses or certifications required by the position: AHIP, QLD, INS, MUST, MCP
Education for Sales Agent
Typically a job would require a certain level of education.
Employers hiring for the sales agent job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in General Education, Associates, Education, Business, Religion, Technical, Engineering, Computer, Marketing, Communication
Skills for Sales Agent
Desired skills for sales agent include:
Pricing
Industry competitors and provide critical market feedback to leadership regarding local competition and service needs
Products
Policy features available for sale
Microsoft Word and Microsoft Excel
Ability to analyze and interpret insurance policies and insurance coverage
Insurance laws
Regulations and processes
Experience in working in a compliance and regulatory environment
Company products
Desired experience for sales agent includes:
Verify availability
Explain guarantee and cancellation policies to callers
Plan, direct, coordinate and monitor assigned engineering projects involving the design, development, integration and testing of systems, subsystems and subassemblies
Self-motivated, energetic, and customer-focused
Working knowledge of Microsoft Windows Operation system and applications
Candidates bilingual in English and Spanish strongly preferred
Sales Agent Examples
1
Sales Agent Job Description
Job Description Example
Our company is growing rapidly and is hiring for a sales agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales agent
- Based on information provided by the customers, discuss and assist customers’ fit to match with the most suitable price plan and promotion/incentive
- Efficiently navigate order entry system(s) as necessary
- Handling claims and other Membership issues
- To ensure that the hotel is communicated to on a daily basis in regards to V.I.P’s, Arrivals and Management to greet
- Utilize resources and leading edge technology tools to assist customers, to stay up-to-date on program information
- Manage an average of 20 to 30 customer contacts per day, with the focus being on quality customer interactions
- Provide insurance recommendation, quotes, and issue policies
- Achieve standards established for success in the program by completing daily assignments, including reading of text materials, completion of on-line courses, role plays, exams, and general activities
- Work collaboratively with your team to improve performance and explore customer solutions
- Assist customers in product selection in every aspect in a timely fashion
Qualifications for sales agent
- Be open to overtime as required
- Be on time every day
- Full and extensive training is given to all employees
- Candidates bilingual in Spanish and English strongly preferred
- Customer-focused, energetic attitude
- While no specific experience selling insurance is necessary, prior exposure to commissioned sales, customer service and marketing experience can be helpful
2
Sales Agent Job Description
Job Description Example
Our innovative and growing company is hiring for a sales agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales agent
- Meet with cooperative members and other prospects to evaluate insurance needs and describe insurance offerings
- Opportunity to earn $30,000 or more
- Sales recognition, incentive and awards programs
- Career advancement opportunity with paid training
- Company and full health benefits package
- Escalate customer complaints and technical issues in a professional manner
- Accesses and utilizes UAM's on line Agent Company database system(s)
- Insurance licensing sponsorship
- Utilize the Micros POS system (Book Reservations, Sales of Merchandise, Checking in Players )
- Positioned on the sales floor to greet and qualify traffic
Qualifications for sales agent
- Must have a minimum of 6 monhts customer service or sales experience
- Previous experience with hotel reservations operations, preferred
- Expert knowledge of Opera or comparative PMS
- Demonstrated experience in a fast paced working environment
- Second language preferred, English essential
- Competent computer skills, including Outlook, Opera, Microsoft Word and Excel
3
Sales Agent Job Description
Job Description Example
Our growing company is looking for a sales agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales agent
- Follow through with entire sales process including but not limited to updating buyers, lenders, escrow coordinator, & construction w/ pertinent information and updating necessary purchase documents through close of escrow
- Write contracts and options and set Design Studio option appointments
- Manage sales releases
- Responsible for day-to-day duties of running sales office
- Work as a team player with all members including construction, customer service, Design Studio, and Escrow
- Actively participate in the training process of Junior agents and Licensed Hostess including sales skills, processes, and company philosophy
- Capture, Enter and Manage Registration Cards
- Utilize IP's CRM system to manage activities, leads, prospects, and backlog
- Participate in sales meetings and training
- Must pass sales shop
Qualifications for sales agent
- Experience and/or aptitude for Sales
- Understanding of basic use of Windows PC
- Effectively sell to the customer’s by actively engaging them and probing for their needs, building rapport value in our product
- Requires substantial oral and computer communication in a Sales and Customer Service capacity
- Able to work a variety of work schedules to include days, nights, weekends, over night shifts, holidays
- Ability to sit and work with a computer for extended periods of time
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Sales Agent Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of sales agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales agent
- Lead Community Team Meetings with Construction, Lenders, Design Center, Escrow
- Periodically Lead Countdown to Closing Buyer Events
- Assist in Focus Group Data and/or Other Marketing Events
- Participate in the options selection process with the Design Center for inventory homes
- Demonstrate an advanced ability to problem solve
- Maintain professionalism and call control with all customer concerns and issues
- Must reflect the ability to properly notate a customer's account when any contact is made
- Communicate with other departments on behalf of customers to resolve customer issues
- Effectively communicate insurance plans, state and federal insurance regulations, carrier policy, and/or procedures as determined at the time of the call
- Conducting viewings andhelping to sellproperties
Qualifications for sales agent
- Ability to communicate with customers via phone
- Must have basic math, reading, writing, and organizational skills with strong initiative
- Must be customer focused with demonstrated active listening skills
- Emphasis on the value of being trustworthy
- Proactive approach to emerging issues searching for out of the box potential solutions
- Ability to build relationships, solve problems, impact and influence others
5
Sales Agent Job Description
Job Description Example
Our company is growing rapidly and is looking for a sales agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales agent
- Production and fabrication of food products daily for the Restaurants, Banquets and Employee Dining Room
- Providing regular feedback on viewings and properties
- Processing of incoming calls and e-mails
- Requirements analysis by phone and providing customers with quotations
- Manage monthly delivery of key reports to the District Sales Manager
- Manage weekly sales meetings, as directed by the District Sales Manager
- Organize sales events to drive existing and new customer engagement
- Ensure updated marketing materials are accessible to sales team and create customer-focused PowerPoint presentations from various marketing material
- Manage company visitors and arrange meeting schedules with sales team
- Deliver qualified sales leads to the team
Qualifications for sales agent
- Must be willing to participate in a multi-stage interview process
- Must be willing to participate in 1 or more weeks of classroom training to learn client systems, processes, tools, guidelines, and best practices
- Must be able to work efficiently through change and have a strong ability to multi-task
- Phone support experience in a Sales Support role preferred
- Experience with objection handling preferred
- Typing speed of 30WPM preferred