Regional Support Job Description

Regional Support Job Description

4.5
166 votes for Regional Support
Regional support provides technical support service to internal users, troubleshooting issues related to personal computers, wireless devices, applications software, and IP phones.

Regional Support Duties & Responsibilities

To write an effective regional support job description, begin by listing detailed duties, responsibilities and expectations. We have included regional support job description templates that you can modify and use.

Sample responsibilities for this position include:

Travels to all stores within region of responsibility, maintains inventories on all printers, computers, phones and wireless devices
Provides troubleshooting and resolve the problem or refer it to the appropriate department
Evaluates all issues and incidents, route tickets as appropriate
Answers phones, voicemail and email to assist all stores within region with any issues or problems
Equipment Depot and depot strategies
BT remote assistance
Evaluates all issues and incidents, provides solutions for all help desk tickets or routes as appropriate
Travels to all stores within region of responsibility, maintains all computer hardware and PCI audits, Depot audits
Provides solutions for help desk tickets and performs remote assistance on all computer problems, kiosk issues, port security violations
Drive Development of and Ensure execution of Client Experience Strategy

Regional Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Regional Support

List any licenses or certifications required by the position: ITIL, CPR, PMP, ACF, AED, EPIC, ITSM, ISO, AAJI, PKI

Education for Regional Support

Typically a job would require a certain level of education.

Employers hiring for the regional support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Management, Education, Ethics, Technical, Religion, Information Technology, Financial Services, Foundation, Service Management, Acting

Skills for Regional Support

Desired skills for regional support include:

Windows OS
Computers
Printers
Server technology
IP based phones and wireless devices in the retail space and operational experience with retail operations and strategies
State and Federal laws pertaining to pharmacy practices
Healthcare processes and systems
Wide range of Medical Center applications and technologies
Business and
Core SAP functionality

Desired experience for regional support includes:

Work closely with the Vice President to define strategy for continuous improvement of FTI’s institutional client experience
Ensure critical client needs are met or exceeded through the global leadership and support teams
Recognize, gather, and report on industry trends which will lead to new or amended components to the overall strategy
Represent the entire global team in industry events and forums to gather market intelligence to improve FTI’s overall client experience
Be prepared to speak directly to strategic, high profile clients when necessary to better explain our overall capabilities, better meet their strategic information needs, and guide the management team to solve for the client needs/challenges
Develop global management team and create appropriate career-pathing to allow for bench strength and strategic decision-making skills

Regional Support Examples

1

Regional Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of regional support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for regional support
  • Regularly meet with global senior leaders to provide updates on strategic deliverables and insights into client trends
  • Provide guidance on appropriateness of materials being delivered to clients based on consistency with brand, strategic pre-sale marketing material story, global regulations and compliance
  • Provide guidance and insight into strategic efforts and other initiatives as defined by their manager
  • Support the regional business planning process with performance analytics and “what if” scenario planning
  • Lead the implementation and management of data driven performance management tools and techniques to drive business performance
  • Lead the performance forecasting process for the region
  • Effectively manage & translate regional performance metrics into integrated, commercially driven insights for the business
  • Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development and management
  • Lead the implementation of Absa Sales Frameworks and tools across the region
  • Proactively identify opportunities for sales performance & sales process improvements
Qualifications for regional support
  • Strong leader management and development skills
  • Ability to self-manage and self-direct
  • May be required to travel globally about 3-6 times annually
  • Effectively coordinate sales activity (campaigns) across the region
  • Ensure the effective coordination and implementation of channel migration strategies within the region
  • Build customised performance improvement plans across the region
2

Regional Support Job Description

Job Description Example
Our growing company is hiring for a regional support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for regional support
  • Actively grow external sales across the region
  • Actively manage, monitor and coach towards performance goals for the defined areas
  • Continuously develop & enhance ‘big data’ / analytics knowledge, local market and competitor knowledge to effectively advise the business on opportunities and solutions to drive sales, sales force productivity, campaigns & activities, service & financial performance improvement
  • Play an active role in the budget and target setting process
  • Own & Manage the implementation of the capacity management model for the region
  • Provide support to the Public Sector team in the development of Government tenders
  • Create strategic partnerships and build and leverage networks
  • Support the Provincial Executive in setting effective multi-channel growth and cost targets for the region
  • Plan, coordinate and lead the implementation of key business projects across the region in conjunction with National change teams
  • Provide supporting MI and formulate advice based on trend and root-cause analysis for the development of Customer strategies and targets across the region
Qualifications for regional support
  • Support the development of a customer centric culture
  • Effectively lead the support teams to deliver against the strategic business outcomes
  • Actively coach and develop team members and establish coaching routines
  • Deliver the tough messages where necessary and drive a high performance culture within the business
  • Lead talent management practices and ensure a pipeline of ready now talent for critical roles
  • Create a culture of collaboration and transparency within and across teams
3

Regional Support Job Description

Job Description Example
Our growing company is looking to fill the role of regional support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for regional support
  • Support Regional Sales Directors
  • Cold calling” non-registered brokers from leads provided through existing carrier relationships, agent list, CE rosters, Call Campaigns & E-mail Campaigns
  • Support and service existing brokers
  • Preform sales demos and sales presentations
  • Participate in Open Enrollment Meetings & Sales Conferences
  • Evaluates and prioritizes service desk tickets and routes/assigns as appropriate as it pertains to retail store support
  • Answer incoming phones calls, attend meetings, respond to voicemails and emails to assist all stores within region with any technology related issues or problems
  • Assists with upgrades, new equipment installs, new store setup
  • Uses knowledge base, training, and experience to resolve incidents or properly route to appropriate technical team
  • Trains and works with all store operations managers to maintain store depot inventories, Maintain lifecycle management of stores tech inventory, and perform all depot replenishment tasks
Qualifications for regional support
  • An advanced degree is preferred (MBA / MBL) including solid experience or qualification in statistical & analytical tools & techniques
  • Minimum 5 years of related experience in telecom industry
  • Good understanding of Customer Support domain is a plus
  • Cisco, Windows, Help Desk experience preferred
  • Asses needs and coordinate with Cust
  • Strong interpersonal skills flexibility, adaptability and a proven ability to work in a team environment
4

Regional Support Job Description

Job Description Example
Our growing company is hiring for a regional support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for regional support
  • Responsible for identifying additional training needs (both general and region specific) for CEO Managers and CEOs
  • Partner with the CEO Manager, GLS, and G Force to coordinate logistics of local Wanderer programs
  • Contribute CEO perspective to developing and enhancing the CEO performance management process
  • Lead regional Talent Assessment for both CEO Managers and CEOs
  • Coach CEO Managers on conducting performance reviews, coaching discussions, and status-updates
  • Monitor and follow up on incident reports and evaluations with the CEO Manager, CEO Advocacy, Regional Manager and Consumer Insights (where applicable) to collect all relevant information and address performance issues accordingly
  • Act as a champion for work.com activities
  • Support local offices on all aspects of CEO compensation, including payroll, incentives, and bonuses
  • Ensure CEO Managers and CEOs follow applicable company policies and procedures
  • Troubleshoot all CEO regional specific systems issues
Qualifications for regional support
  • Cisco, Microsoft Windows, Help Desk experience is preferred
  • To deploy key Regional initiatives in field
  • Skill and capability development through coaching
  • In depth knowledge of market place
  • Understand consumer banking strategies for diverse geographic markets
  • Possess expertise in customer, products and channel strategies
5

Regional Support Job Description

Job Description Example
Our company is looking for a regional support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for regional support
  • Initiate recruitment efforts for vacancies pertaining to CEO Managers
  • Partner with the CEO Manager and Talent Generalist to develop a consistent candidate experience in all regions
  • Develop an external talent pipeline by attending job fairs, information sessions at educational institutions, and networking within the industry
  • Coach CEO Managers on recruitment and selection techniques for placing the right people in the right opportunities
  • Ensure proper onboarding and system access is completed for new CEO Managers and CEOs
  • Assist in the hiring and placement of CEO Managers
  • Actively initiate and implement regional engagement tactics
  • Provide updates to Global CEO Advocacy on regional issues and initiatives
  • Recognize and celebrate regional success
  • Collaborate with other regions and Global CEO Advocacy on developing leading CEO practices
Qualifications for regional support
  • Experience in all/some of the mainframe technologies viz, Cobol, JCL, IMS-DB, CICS and Db2
  • Knowledge of rexx/easytrieve desirable but not mandatory
  • Forecast regional needs on Talent related issues as appropriate, for budget planning and reporting
  • Partner with Regional Operations Manager with dotted line accountability for the CEO Manager(s)
  • 3 - 5 years of experience working in the tourism industry, with at least 2 years experience managing Tour Leaders
  • Knowledge of the tourism market, product and operations

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates