Mgr, Technology Job Description

Mgr, Technology Job Description

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Mgr, technology provides vision and strategy for Managed Services Architecture, equipment selection, tools, systems, technical specifications and technology integration teams.

Mgr, Technology Duties & Responsibilities

To write an effective mgr, technology job description, begin by listing detailed duties, responsibilities and expectations. We have included mgr, technology job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with stakeholders across the enterprise at the director and officer-level to ensure a full understanding of the long-term human capital technology and analytics-related needs to support a diverse and international workforce
Define a human capital technology and analytics strategies and support models for global, high-volume, highly-regulated and complex financial institution
Positively impact key business efforts through analytics and modeling of HR and business data
Coach and develop the Workforce Analytics team to deliver timely, accurate, and insightful reporting and business intelligence
Manage HR data technology applications related to reporting and analytics, including the Teradata warehouse environment, Cognos and SAS reporting tools and Workday reporting capabilities
Drive project delivery by collaborating with internal teams (infrastructure, application and client services), business unit teams and external vendor
Bring visibility to customer needs/feedback and track the health of the service portfolio
Identify business needs for new services and service enhancements
Staff and build APAC technology services team to enhance quality, performance, and operation readiness of new services
Source and manage local technology service vendors to create flexibility based on engineering needs

Mgr, Technology Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Mgr, Technology

List any licenses or certifications required by the position: PMP, ITIL, IAPP, CSA, CISSP, PHR, NSA, SIGINT, SSO, HVAC

Education for Mgr, Technology

Typically a job would require a certain level of education.

Employers hiring for the mgr, technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Information Technology, Education, Business, Technical, Management, Technology, Information Systems, Science

Skills for Mgr, Technology

Desired skills for mgr, technology include:

Leading edge technology
New systems and applications relative to assigned technology platform
5G Network Architecture
Analytics
Cloud solutions models services
Managed network services
Management plane
Standards specifications
Switched Ethernet Services
That of O-RAN

Desired experience for mgr, technology includes:

To ensure all test issues are recorded on appropriate corporate systems and tracked to resolution
Leads and defines schedule for APAC technology tests and to develop and agree scope for testing, business groups participating, recovery locations, applications recovering, and GTI products
Produces a TestOverview detailing Scope and Plan, milestones and deliverables
Develops, maintains and own the Global Resiliency Testing Calendar in partnership with the business and other GTI groups
Interacts with the Resiliency Strategy/Governance team to ensure compliance and understanding of business scope, status, and issues for all Business Continuity Tests
Chooses the relevant approach or procedure to address Business Continuity issues

Mgr, Technology Examples

1

Mgr, Technology Job Description

Job Description Example
Our growing company is looking for a mgr, technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for mgr, technology
  • Provide periodic business relationship review and technology service portfolio review to VP IT Infrastructure and IT stake holders
  • Excellent leadership skills and ability to influence stakeholders, drive decisions, and lead a fast-pace technical team in a collaborative mode
  • Strength and experience in quality assurance and performance engineering that can lead to immediate impacts
  • Ability to build trusting relationship with executives and business stake holders
  • Experience as an IT business liaison or equivalent background
  • Experience in managing technical staff and technical service vendors
  • Provides project and program technical leadership for the Bank's enterprise wide rollout of Salesforce as City National's CRM system
  • Oversees ongoing enhancements within an agile or iterative SDLC methodology by aligning and prioritizing development tasks with business needs
  • Plans, directs, and controls resources and initiatives to accomplish the objectives
  • Obtains, develops, and oversees the use of necessary resources
Qualifications for mgr, technology
  • Understand and report on the status and capability of the BRFs, highlighting exposures, gaps, audit exceptions, and gap remediation progress
  • Facilitate two-way communication on issues, risks, follow up actions and resolutions
  • Assists in providing control reporting for LOBs including scorecards and metrics, identifying remediation plans to bring about resolution
  • Partner with Business Aligned Continuity Managers to produce a Test Results Summary covering technology, applications, success of change management since previous test and execution process, open issues and follow up action points which will be tracked to resolution
  • Work with team to support and implement new developments to the JPMC resiliency program
  • Significant professional business/operations experience with demonstrated career progression (15+ years), with at least 10+ years with technology resiliency testing and with at least 7+ years in a risk and controls related disciplines
2

Mgr, Technology Job Description

Job Description Example
Our innovative and growing company is looking for a mgr, technology. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for mgr, technology
  • Assists in budget development
  • Manages processes and receives assignments in the form of objectives and framework on how to meet goals
  • Identifies and resolves hurdles for assigned area/group
  • Drive operational excellence to plan and deliver TLS initiative and programs with consistent, predictable, and measurable outcomes
  • Partner with the CDSA CTOs Area Sponsor(s) of the TLS initiative and programs to build a stakeholder team and to define delivery plans, dates and locations and number participants each program will target
  • Create a plan for defining the size and scope of the TLS initiative and programs
  • Provide program management support for Services Inclusive Design initiative and execute against the overall readiness plan for content development, curriculum design, readiness delivery, plan and support readiness events and activities (e.g., Inclusive Design Activator training, Arch Summit Awareness, Inclusive Design Fundamentals (Activator Bootcamp) as defined in the overall readiness plan
  • Demonstrate thought leadership to guide the planning and execution of TLS initiative and programs by using established project, program and process management methodologies
  • Build and maintain healthy relationships with key stakeholders and partners, , Time Zone Chief Technology Officers, Role Excellence Team, Human Resources, Talent Management, WW Communities, , and establish best practices for shared strategies that set clear expectations, scope and scale
  • Define and manage TLS reporting and metrics approaching, incorporating stakeholder relationships and participant partnerships to capture and aggregate program insights and anecdotal experiences to demonstrate and support program metrics
Qualifications for mgr, technology
  • Frontline business experience (e.g.Operation, Technology) required
  • Experience in managing regulatory response and requirements required
  • Experience disaster recovery, business continuity planning, testing, identifying improvements and auditing test results
  • Consulting and relationship building
  • Understanding of disaster recovery and technology resiliency polices/practices
  • Extensive experience related to resiliency planning
3

Mgr, Technology Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of mgr, technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for mgr, technology
  • Transition established support structures and work stream deliverables to operations lead (Service Manager and/or Service Director)
  • Conduct daily stand-up calls to discuss progress and issues to be resolved, and report progress on a daily basis to the Director and or Manager
  • Negotiate, plan and manage all deliverables to reach maximum customer experience
  • Collaborate with the business, development and support teams to understand impacts of issues and concerns
  • Continually work towards making improvements in the approach, delivery, metrics and communications
  • Analyze, support and lead organizational design initiatives
  • Create and execute HR strategies based on business needs
  • Flawlessly execute HR processes
  • Management of cross-UTAS initiatives
  • Drive engagement improvement within the employee base
Qualifications for mgr, technology
  • Strong understanding of disaster recovery/business continuity methodologies, including global execution
  • Experience in consumer electronics is required
  • A minimum of seven years of relevant, IT experience with a focus on management of CRM systems
  • Minimum five years of previous direct supervisory experience required
  • Minimum three years of hands-on experience with Salesforce
  • Required supervisory experience should include experience managing performance management process for direct reports and providing career development advice and counsel, and providing technical program management leadership
4

Mgr, Technology Job Description

Job Description Example
Our growing company is looking to fill the role of mgr, technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for mgr, technology
  • Developing and completing RFPs and spot buys
  • Reviewing, editing and negotiating contracts
  • Establishing and monitoring service level agreements
  • Obtains resources (people, funding, material, support) to get things accomplished
  • Reports project status and progress to IT senior management
  • Establishes relationships with business users
  • Oversees department or functional area within business unit, which may encompass multiple projects simultaneously
  • Receives objectives from senior management and collaborates on the most appropriate process for accomplishing goals
  • Develops Agile teams
  • Maintains Software & Operational Metrics
Qualifications for mgr, technology
  • Prefer five plus years of experience managing the full software development lifecycle
  • Able to quickly connect business requirements with the functional capabilities of the application, fit-gap analysis, as-is and to-be business process designs
  • Strong experience collaborating with stakeholders on business process enhancements and requirements
  • Computer System Validation and Testing methodologies, processes, and tools for testing of functionality, including IQ, OQ, and PQ, unit, integration, system, and regression testing
  • Administering personnel policies, practices and procedures
  • Bachelors degree in Information Technology, Data Science, Business Operations, or related quantitative disciplines
5

Mgr, Technology Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of mgr, technology. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for mgr, technology
  • Effectively manages virtual resources and teams vendor assigned personnel
  • Design and implement gigabit Ethernet based optical networks
  • Provide leadership to the local data center support team with a broad set of responsibilities
  • Responsible for timely execution of data center services such as remote hands, customer installs, and service requests
  • Ensure consistent risk management, change management, monitoring, and incident response in the data center
  • Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis
  • Act as the escalation point for internal and external client inquiries
  • Responsible for development and implementation of day-to-day tasks related to service level tracking, customer satisfaction improvement, process improvement, perform data center tours and budgetary controls
  • Works with regional and global Operations management staff to leverage existing operational procedures and reference material to expedite implementation, standardize operational methodologies, and facilitate best practices in areas of common interest and business focus
  • Accountable to maintain and evolve internal operational policy and procedural reference documents
Qualifications for mgr, technology
  • Well-developed presentation, analytic and quantitative skills
  • Exceptional project management, collaboration, and organizational skills to consistently deliver high quality outcomes and meet tight deadlines
  • Proven ability to establish and sustain a rigorous governance and control environment to support delivery of timely and accurate outcomes
  • Or Master's Degree in IT or related discipline and 15 years relevant experience
  • 4+ years previous hands - on technical operations, infrastructure, development or IT project management
  • Proficiency in computer software such as Project, Power Point, Excel and Mini Tab

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