Manager, Internal Communications Job Description

Manager, Internal Communications Job Description

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Manager, internal communications provides professional communications advice, guidance and support to project teams to develop communications strategies and messages that support the achievement of employee engagement, change management and project outcomes.

Manager, Internal Communications Duties & Responsibilities

To write an effective manager, internal communications job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, internal communications job description templates that you can modify and use.

Sample responsibilities for this position include:

A degree in communications or equivalent
Extensive communications experience, preferably gained from within a corporate environment particularly within the internal communications roles
Track record in a range of innovative communications programs, media and tactics with superior outcomes
An ability to work both independently and in a team environment to achieve business goals
Develop and contribute to communications channels and platforms
Lead employee engagement programs that help facilitate knowledge-sharing between leadership and employees at all levels of the company
Provide strategic and tactical internal communications plans to HR and other internal groups looking to share information with employees
Partner with the Marketing team leadership and other business partners to develop communications deliverables as part of the larger internal communications strategy
Oversee the development of the company's intranet newsroom
Ensure the timely and effective rollout of all the internal communications requirements as identified by the different internal stakeholder groups (e.g., distribution channels, senior management, regional office, products, HR, and Operations, among others)

Manager, Internal Communications Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Internal Communications

List any licenses or certifications required by the position: GRI, ABC, APR, GOLD

Education for Manager, Internal Communications

Typically a job would require a certain level of education.

Employers hiring for the manager, internal communications job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Communications, Journalism, Marketing, Public Relations, English, Business, Communication, Education, Graduate, Corporate Communications

Skills for Manager, Internal Communications

Desired skills for manager, internal communications include:

Word
AP style
Change management and employee engagement strategies
Cultural transformation to identify effective communications strategies and interventions
PowerPoint
Adobe Photoshop and photo editing
Agile methodology
Associated Press style
Automotive and consumer products industries

Desired experience for manager, internal communications includes:

Be resilient and flexible, with the willingness to explore different paths to achieve a successful outcome and adjust quickly and effectively to new circumstances
The flexibility to work outside of standard office hours, as needed
A sense of humor, positive attitude, innate curiosity and willingness to continuously learn
Bachelor’s Degree required with at least 5 years of relevant experience, preferably in an internal/employee communications role assisting in both strategic and tactical communication that supports the organization and employees
Design software skills a plus (InDesign, Photoshop)
Initiative and energy to go beyond minimum requirements of effort and activity

Manager, Internal Communications Examples

1

Manager, Internal Communications Job Description

Job Description Example
Our company is looking for a manager, internal communications. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, internal communications
  • Directly contribute to content creation, including writing, editing, and overseeing production of communications
  • Define global messaging and communication themes in line with the company strategy, brand promise and value proposition
  • Work with executives in key functional roles including CEO, Head of Corporate Marketing, and HR to identify communications objectives, brainstorm creative solutions, develop communications plans, and lead or provide oversight of the programs or plans through multiple channels
  • Develop an overall plan for targeted internal communications efforts using all available and appropriate channels including Global Town Halls, Leadership Meetings, Local Town Halls, intranet, apps, web/digital materials
  • Provide communications advice and support to business leaders, other internal communication roles, consultants and EC support staff on a range of ad hoc issues and projects as required
  • Design programs to ensure leaders stay connected with employees, taking a constant pulse on their attitudes, needs, priorities and communications preferences
  • Design metrics to measure progress and results for communication strategies as required
  • Undergraduate degree in marketing, communications or related field is preferred
  • At least 7 years of demonstrated impact in internal or external roles involving executive communications with examples of non-traditional, innovative approaches
  • A track record of working effectively with senior management (VP and C-Level) and forming peer-level relationships with other senior members of an organization
Qualifications for manager, internal communications
  • Proactive and creative approach to communicating strategy and engaging employees
  • Proven ability to work under pressure in a detail-oriented, fast paced environment
  • Demonstrated passion for thinking creatively and respectfully pushing boundaries and the status quo to bring new ideas to life
  • Strong writing, proofreading and editing capability
  • MUST have exceptional writing and editing skills
  • Excellent project management, planning and collaboration skills, ability to work under pressure and to tight deadlines
2

Manager, Internal Communications Job Description

Job Description Example
Our innovative and growing company is hiring for a manager, internal communications. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, internal communications
  • Flexibility to travel globally, attend events as required and to work, if needed, outside of standard business hours
  • Demonstrates self-awareness and self-control
  • Conveys empathy
  • Displays social expertness
  • Able to exert personal influence
  • Demonstrates mastery of purpose and vision
  • Partner with key stakeholders in HR and other departments to understand upcoming initiatives and/or changes
  • Manage the creation of memorable, engaging communications across all channels that drive awareness of key initiatives and inspire employees to take action
  • Support content generation in partnership with PG Daily News staff, inclusive of user-generated content and function-provided content (e.g., Human Resource (HR) announcements)
  • Partner with Global Operations to simplify and perfect key communications dissemination to our global Selling & Market Operations (SMO) colleagues
Qualifications for manager, internal communications
  • A world-class synthesizer and communicator
  • Obsessive about partnership
  • An agile, lifelong learner
  • A utility player
  • You care
  • Approximately 10 years of communications experience, most recently in the employee communications capacity
3

Manager, Internal Communications Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, internal communications. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, internal communications
  • Design and create engaging, innovative medias
  • Advise on appropriate channels to maximise impact
  • Collaborate with US-based IC team members external communications and marketing colleagues globally to ensure alignment
  • You will accelerate employees’ awareness and understanding of Division’s strategy, business priorities and objectives by planning and implementing effective communications initiatives/programs that support the company’s goals and objectives
  • You will develop and maintain appropriate internal communications policies and procedures to ensure consistency in approach
  • You will develop and manage internal communications activities that involve, engage and inform staff across the Division - via the intranet, Internal newsletter, e-mails, team briefings, noticeboards and other internal communications channels
  • You will ensure messages are consistent across the board and communicated in timely and accurate manner
  • You will be working with managers to promote effective internal communications and staff engagement
  • You will monitor, research, evaluate and report on the effectiveness of the internal communications, making appropriate improvements and recommendations
  • Manage timing of communications across business lines calendar of internal events, such as quarterly webcasts and Sales meetings
Qualifications for manager, internal communications
  • Expertise in managing internal communications channels and best practices
  • Qualifications in communications, marketing, public relations or related field preferred
  • Experience in internal communications or related field
  • Passionate about employee communications, culture-building and celebrating the creative workforce
  • Entrepreneurial, team player with a global mind-set, flexible and strategic, with an unwavering commitment to high-quality deliverables
  • Good project and time management skills, able to manage and drive multiple projects autonomously
4

Manager, Internal Communications Job Description

Job Description Example
Our company is growing rapidly and is looking for a manager, internal communications. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, internal communications
  • Ensure each team member has a personal development plan, regular 121’s and appraisals
  • Coordinate content and communications strategy and execution of internal and customer-facing communications by identifying, assembling, and organizing content requirements
  • Work with our internal partners as their trusted communications advisor, providing strategic counsel on how to most effectively communicate to a wide range of internal audiences, including bankers, relationship managers, and operational staff
  • Work closely with our Executive team on their communications needs
  • Work with creative team to develop ongoing creation of graphic and video content used for company intranet, website, collateral, presentations, events
  • Develop and execute on strategic internal communications plans for the Americas business to bolster engagement, brand awareness, a high performance culture, leadership messaging, and strategic initiatives throughout the year
  • Work directly with the regional CEO on internal messaging, tone and communications schedules
  • 5+ years of demonstrated communications/HR experience
  • Proven ability to prioritize, be assertive and a willingness to take ownership is key to success
  • Demonstrates ability to build and lead high-performing teams coach individuals to develop to their fullest potential
Qualifications for manager, internal communications
  • Must have a Bachelor’s degree in communications, journalism, public relations, marketing or a related field
  • Must have experience in corporate internal communications at a large multi-national company or at a public relations agency supporting a large multi-national company
  • Must have the experience and ability to prioritize and simultaneously manage numerous projects and deadlines
  • Must have the experience and ability to work independently and within a team
  • Must have the experience and ability to work cross-functionally and with others in varying levels of the organization
  • Must have the ability to manage external agencies and freelance writers
5

Manager, Internal Communications Job Description

Job Description Example
Our company is growing rapidly and is looking for a manager, internal communications. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, internal communications
  • Provide support for messaging and communications at employee conferences and events
  • Plan, develop, implement and evaluate internal communication programs
  • Develop, plan and execute strategic associate communication vehicles
  • Manage special communications projects as assigned, white papers, speechwriting
  • Manage and refresh all internal communication channels
  • Accountable for writing IR related communications
  • Mentors and may supervise associates
  • Manages major communications and marketing projects, special events, and functions system-wide with a specialized focus in physician and advanced practice clinican communications
  • Completes other communications (including marketing communications), counseling and liaison roles
  • May manage Corporate Communications Department staff, providing leadership, development and direction to others
Qualifications for manager, internal communications
  • Ability to work independently under tight time constraints to meet ongoing and overlapping deadlines
  • Strong knowledge of Google Apps for Business
  • Understanding of key digital concepts including navigation design, wire frames, and user experience
  • Experience with analytics, preferably including Google Analytics
  • Familiarity with Social Media an asset
  • Excellent writing, editing and proofreading skills a must

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