Manager Capacity Planning Job Description

Manager Capacity Planning Job Description

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Manager capacity planning provides consultation on the use of Lean Six Sigma techniques to improve process performance, product quality and end to end customer experience.

Manager Capacity Planning Duties & Responsibilities

To write an effective manager capacity planning job description, begin by listing detailed duties, responsibilities and expectations. We have included manager capacity planning job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop and execute routines to measure and monitor effectiveness of the EPM functionality/changes to determine success and act upon adjustment recommendations where applicable
Develop and execute routines to measure and monitor effectiveness of the performance management and capacity planning functionality/changes to determine success and act upon adjustment recommendations where applicable
Develops ad-hoc reports using MS Excel, Power Point, and Pivot tables as needed to identify and communicate key planning issues
Monitoring, analyzing, tuning and implementing necessary changes in capacity and voice equipment utilization and performance
Ensure Capacity Planning is updated regularly whenever resources are moved around within departments so as to avoid incorrect reporting of capacity utilization and allocation figures
Provide a capacity planning outlook for projects on a weekly basis of FTE’s count against the Weekly FTE Requirement and make suggested hiring recommendations
Provide direction for the creation of complex queries and reports that provide timely information on capacity and performance of distributed systems
Interacts regularly with internal (AGT) and external (business unit) customers, and has a strong knowledge of business operations
Accountable to support AGT processes and strategies such as billing and charge-back
Accountable for the design/development and implementation of Enhanced Short Term Incentive (eSTI) programs across multiple roles and centers in CB Operations

Manager Capacity Planning Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager Capacity Planning

List any licenses or certifications required by the position: PMP, APICS, OSHA, COPC, SWPP, WFM, ITIL

Education for Manager Capacity Planning

Typically a job would require a certain level of education.

Employers hiring for the manager capacity planning job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, MBA, Finance, Statistics, Economics, Mathematics, Technical, Computer Science, Business/Administration

Skills for Manager Capacity Planning

Desired skills for manager capacity planning include:

Experience with spoken language understanding technologies
Software development life cycle and SCRUM practices
SQL
Excel
End to end Supply Chain processes and principles
Six Sigma tools and Lean techniques
Labor management systems
Analyzing data
Changes
Contact/call center domains

Desired experience for manager capacity planning includes:

Contribute to key business decisions by developing timely and actionable data analysis to support project delivery success
Manage DSGO data reporting activities and support Clarity data entry best practices
Project Management by supporting the successful design, development and launch of key project delivery data initiatives
Portfolio, Product, Pricing and Market Analysis by Manipulating complex data to find patterns, analyze and forecast project and portfolio trends and variances
Other Assigned Duties such as to manage or support ad-hoc assignments or special projects from Sr
Takes the lead to identify key project delivery data sources & key measures

Manager Capacity Planning Examples

1

Manager Capacity Planning Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of manager capacity planning. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager capacity planning
  • Lead design working sessions with senior stakeholders and supports data analysis and presents design approach, options and decisions to key stakeholders and senior leaders informed by common design principles and balanced by change management considerations
  • Accountable for the design/development and implementation of Enhanced Performance Management programs across multiple roles and centers in CB Operations
  • Assist with sustaining common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to workforce management tools and capabilities, capacity planning, ) to areas within CB Operations
  • Work in a strategic consultative capacity providing coaching, advice and counsel to business stakeholders/partners balancing business need/solutions with influencing an integrated approach to program implementation
  • Work both independently and in smaller teams to operationalize various components of CB performance measures, assessing impacts, recommending options, and executing on outcomes
  • Central knowledge point for simplifying / automating processes that support the current performance management and capacity planning frameworks (EPM & CPO) the CB Ops reporting Dashboard, including identifying best practices across partners and leveraging learnings to create simpler tools and operating models
  • Develop expert understanding of existing tools / systems currently relied upon by the PMCP team (e.g., Tableau, Aspect, AC2, IPCC)
  • Provide fact-based, value-added ad-hoc analytics (leading and lagging indicators), with an integrated view of several enablers
  • Provide performance management and capacity planning transparency to PMCP supported business areas to measure performance and guide partners in areas of opportunity to realize their strategies (Service Level vs Cost Savings, hybridization)
  • Review ad-hoc requests from the business users for reports or analysis and service the request on a timely basis
Qualifications for manager capacity planning
  • Review current operations and processes within the team and determine potential gaps and cost saving strategies along with streamlining efficiencies
  • Plan for the core bandwidth for the IP / MPLS Network by having close monitoring of Fill Factor and Customer Sales Funnel
  • Plan for the equipment required for augmenting the capacities
  • Conduct Single Point of Failure audit exercise for IP/GVPN Network
  • Maintains Backbone SLA according to Service SLA and control the exceptions with NOC support
  • Regular Review of KPI and Network events to improve stability and better customer experience
2

Manager Capacity Planning Job Description

Job Description Example
Our company is growing rapidly and is looking for a manager capacity planning. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager capacity planning
  • Program Management in coordination with Provisioning, Network capacity planning teams for the delivery of the backbone bandwidths
  • Creating Weekly Capacity Guidance reports for tracking the bandwidths triggered, bandwidths in pipeline and the commissioned bandwidths
  • Equipment planning
  • Program Management for equipment procurement & installation at required locations
  • Lead a planning and analysis team in forecasting call volumes, handle times, and providing impact analysis on new or existing forecasts
  • Coordinates with multiple departments and key stakeholders to identify and determine the size of impacts of new business initiatives
  • Oversees the Workforce Management application and partner with vendor on the product roadmap and new functionality needs
  • Perform ongoing analysis on key business drivers and meaningful insights
  • Conduct post-mortem performance analysis of new programs
  • Construct executive-level presentations and present complex analytical findings in a clear, concise and decision-impacting manner
Qualifications for manager capacity planning
  • Forecast the Backbone requirement and implement for new deliveries on time
  • Manage the network for stability and better customer experience
  • Candidate must possess at least a Bachelor of Engineering/Technology in Engineering (Computer/Telecommunication) or equivalent
  • CCNA, CCNP, JNCP, CCIE would be preferable
  • Candidate should have strong knowledge of IP network terminologies, Services and better understanding of routing protocols (OSPF/IS-IS, BGP, MPLS)
  • People who worked on ISP Network Design, IP/Data NOC would be preferable
3

Manager Capacity Planning Job Description

Job Description Example
Our company is hiring for a manager capacity planning. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager capacity planning
  • Robust Capacity plan modelling for new units
  • Coordinate with internal functions for driving weekly capacity
  • Providing recommendations for mitigating capacity risks through weekly engagement
  • Captures, assesses, and communicates program status to team members, senior program managers, and stakeholders throughout the program life-cycle
  • Understands and communicates the objectives and scope of project, the role and function of each team member, in order to lead team to efficiently deliver business requirements
  • No direct people management responsibilities
  • Act independently as a liaison between local Management, PMCP management and Third Party management to ensure an on-going knowledge transfer of achievement of service goals is shared with all process stakeholders in a timely manner
  • Own strategic long-term capacity planning for FBA North America
  • Oversee and maintain the Workforce Management (WFM) Platform utilized for forecasting, scheduling, tracking, monitoring, and reporting the daily and monthly call center statistics
  • Maintain the voice network and partner capacity, with periodic reports
Qualifications for manager capacity planning
  • Experience utilizing network strategy and optimization software (ex
  • Build and lead a high performing / high impact team of capacity planners working across many fast growing, constantly innovating AWS regions
  • Create, develop and manage multiple Sales and Operations Planning processes resulting in strategic alignment across multiple stakeholders in a large, dynamic organization
  • Able to navigate and develop solutions to product/volume mix problems to maximize frugality
  • Familiarity with Supply Chain Management concepts, , forecasting, planning, optimization
  • Previous capacity planning experience, business intelligence or analytics
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Manager Capacity Planning Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of manager capacity planning. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager capacity planning
  • Identify future network requirements basis traffic forecasts, pre/post trends, utilization reports to meet requirements for our Global Network
  • Engage with product & engineering team for Network strategy & development discussions, finalization of plans & budgets
  • Monitor Global Voice Network utilization and initiate actions to optimize
  • Lead creating, testing and implementing automation solutions
  • Able to identify problems and significantly improve, change or adapt existing methods and techniques
  • This position is required to pursue the projects currently started to support Voice and Mobile services future projects within the Unified Communications and Collaboration
  • Work directly with KPI Reporting team for optimize reporting and capacity
  • Reduce Cost saving thru optimization
  • Plan, budget and manage capacity planning function for mainframe and open systems ensuring corporate standards, policies, practices and strategies are met
  • Direct costing and sizing exercises for new products and the implications ensuring that resource requirements are incorporated into business plans
Qualifications for manager capacity planning
  • 4+ years’ experience in analysis (Customer Service analysis or Operations analysis) required
  • Proven ability to develop new ideas and creative solution
  • Master's Degree or higher in a quantitative field (engineering, economics, mathematics) preferred
  • Operational experience in a high volume call and/or backoffice support environment
  • Previous Capacity Planning experience business intelligence and analytics
  • 10+ years experience in the data centre business
5

Manager Capacity Planning Job Description

Job Description Example
Our innovative and growing company is hiring for a manager capacity planning. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager capacity planning
  • OPlan for project funding
  • ODetailed baseline budget across all digital banking Canada transits
  • Prepares budget forecasts
  • Reconciles actual expenses to plan
  • Develops finance process to account for entirety of funding, including mechanism for capitalization
  • Designs finance processes (funding requests, contracts approval ) for digital banking operating model
  • Develops time tracking recommendations for centralized resources to maximize flexibility
  • Develops expense policy for Digital Banking Unit Canada
  • Develops process for expense management
  • Develop model to articulate ROI, with linkage to business and KPI reporting
Qualifications for manager capacity planning
  • Project Management or Program Management experience (ideally within Supply Chain related areas)
  • Creative and ideas-driven in finding new solutions/ designing
  • The role requires effective communication with senior management with colleagues from supply chain planning, operations research, and business backgrounds
  • 3+ years experience delivering mission critical business and technology solutions
  • Should be familiar with pulling data independently and doing the analysis
  • Bachelor's degree, preferably in Finance, Accounting or related field

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