Capacity Manager Job Description

Capacity Manager Job Description

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Capacity manager provides monthly Capacity reports and timely and accurate reporting of all Capacity related issues to senior management and key stakeholders.

Capacity Manager Duties & Responsibilities

To write an effective capacity manager job description, begin by listing detailed duties, responsibilities and expectations. We have included capacity manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist with sustaining common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning, ) to areas within CB Operations
Leads design working sessions with senior stakeholders, directs and supports data analysis and presents design approach, options and decisions to key stakeholders and senior leaders informed by common design principles and balanced by change management considerations
Works in a strategic consultative capacity providing coaching, advice and counsel to business stakeholders/partners balancing business need/solutions with influencing an integrated approach to program implementation
Works both independently and in smaller teams to operationalize various components of CB performance measures and incentive programs, assessing impacts, recommending options, and executing on outcomes
CB Operation’s subject matter expert resource for end-to-end EPM and CPO frameworks – design, data, analytics, interpretation, insights, integration and solutions focus on optimizing business productivity and enhancing opportunity for employee “pay for performance” incentives structure
Maximizes synergies and quality working relationships with business partners, stakeholders maintaining the spirit and intent of overall CB Ops strategies
Establish an ongoing capacity plan, and coordinate the execution of this plan within budget guidelines, and according to KPI metrics
Gather and analyze data on a timely basis
Analyze forecasted workload with consideration to historical trends and initiatives known to impact workload and/or staffing
Evaluate enterprise staffing needs and weigh against effectiveness of available capacity

Capacity Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Capacity Manager

List any licenses or certifications required by the position: ITIL, PMP, APICS, BART, BLS, CPR, PRINCE2, V4, PMI, RMCP

Education for Capacity Manager

Typically a job would require a certain level of education.

Employers hiring for the capacity manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Computer Science, MBA, Technical, Finance, Statistics, Economics, Education, Business/Administration

Skills for Capacity Manager

Desired skills for capacity manager include:

SQL server
Excel
SQL
CMC operational activities
Planning and management tools
Capacity Management of monitoring/analysis/test tools reporting results and presenting recommendations
Project management disciplines would be useful
AnaPlan
English
Finance and budget

Desired experience for capacity manager includes:

Produce a capacity design and plan discussing the ability of the IT infrastructure to
Meet the performance and capacity requirements of the business
Strong Service Management knowledge
Should have a high level knowledge on IT related technologies such as Servers and systems, backup and storage, Networks
Strong ITSM Process depth and breadth for Capacity management function
Responsible for the monitoring of capacity issues, developing effective capacity plans, ensuring that

Capacity Manager Examples

1

Capacity Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of capacity manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for capacity manager
  • Ensure leadership team & real time team are aware of unmitigated capacity shortages that will put key performance indicators at risk
  • Manage voluntary time off procedures to ensure operational capacity
  • Work with the allocations team on stock that we could move to printers to have available to use
  • Lead the area function and capability development within Supply Chain organization
  • Lead the development of strategic capabilities for Bottler´s Procurement staff through a leading role at the SC&D Council and meetings
  • Drive projects teamwork (internal, Bottlers, Suppliers) and supervise relationship with 3rd party’ providers
  • Close and align SC&D strategy and action plans with Technical Directors and Managers to achieve commitments and results
  • The Sr Project Manager is responsible for driving complex, high priority, projects or component phases of larger programs
  • Provides regular resource reporting highlighting current resource allocation and identifies skill set/resource constraint trends
  • Involve on customer RFPs/Feasibility Request to ensure on-time delivery, SLA verification and backbone readiness
Qualifications for capacity manager
  • Account Management and Communication effectiveness and efficiency
  • KO Business System Knowledge
  • Contract Administration & Management
  • Manufacturing Process/Operations
  • Bidding Process
  • Supply Management Process
2

Capacity Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of capacity manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for capacity manager
  • Works closely with internal manufacturing management and sourcing team to understand production capabilities & constraints
  • Performs weekly capacity planning activities in the capacity planning system including entry and maintenance of all key capacity information and parameters for each production facility in the appropriate systems
  • Insure plans remain whole to approved levels of production and inventory
  • Lead the Pre-S&OP supply and capacity review process to support the SOP process
  • Highlight potential capacity bottlenecks and develop what if scenarios to validate possible alternatives
  • Responsible for successful operation of activities of major importance to the organization, Capacity/Configuration and Change management, customer satisfaction, award programs, productivity initiatives, process enhancements, customer satisfaction, training management, administrative management
  • Conducting testing of network design
  • Work on continuous improvement projects by deep diving data related to capacity planning, scheduling, route planning, station procedures and driver productivity
  • Apply process improvement strategy to positively affect the teams work order processing
  • Identify, plan, create and implement new automation strategy to reduce team’s manual labor and become more efficient in the way the team performs in their role
Qualifications for capacity manager
  • Ability to work closely with engineering teams to gather and process data in surfacing
  • Technical knowledge and verifiable experience on Procurement activities
  • A Bachelor's degree from a university or equivalent
  • Procurement/supply management
  • Desirable advanced degree beyond the master’s level education in a University
  • Strong workload and performance analysis skills
3

Capacity Manager Job Description

Job Description Example
Our company is looking for a capacity manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for capacity manager
  • Identifying the allocation gaps/bottlenecks and improve the process for capacity allocation
  • Provide detailed system reporting to Leadership Team and technical groups to highlight availability and reliability against agreed targets
  • Be responsible for availability and Compute Component Management, investigate related allocation incidents and diagnose problems to improve the availability of Compute Components to the business
  • Create capacity and availability plans to leverage existing Investments and `just in time' ordering for new capacity
  • Work closely with Portfolio manager and technical groups to gather inputs for forecasting and better understanding of expanding existing Compute Components
  • As a CCM, Own the processes and tools used to plan, forecast, order, and receive server capacity
  • You will work with Deployment Team and Operations Teams to resolve issues that impact the delivery of customer requested hardware
  • Leverage the analysis of network/compute infrastructure performance
  • Ensure Network, Storage and Compute service optimization
  • Capacity and Performance practice development
Qualifications for capacity manager
  • Bachelor's Degree or equivalent, plus 4-6 years progressive management experience, including medium to large scale projects and resource management experience
  • Strong Inter-personal Skill – Verbal, Written and Presentation
  • Must have strong technical and analytical skills, with the ability to think creatively and develop new solutions
  • Bachelor's Degree / Diploma
  • At least 3 years’ experience in Computer or IT Solutions
  • Basic knowledge in Building IT Solutions for Servers , Storage , Network & other IT Products
4

Capacity Manager Job Description

Job Description Example
Our growing company is looking for a capacity manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for capacity manager
  • Handle performance and capacity management service delivery for multiple Business Units located across Canada and Internationally
  • Manage a team of capacity managers, experts and analysts
  • Focus on continuous improvement opportunities across all dimensions of Capacity and Performance Management, including championing project opportunities and transformational initiatives
  • Familiar with ITIL Process definitions and implementation
  • Constantly review configurations in order to further optimize customer experience and realizing cost saving opportunities
  • Lead the configuration team by setting high standards using robust leadership coaching and development plans in order to promote internal growth and allow for cross pollination of skill sets – avoiding any single point of failure risks in system knowledge
  • Ensure capacity / performance / availability requirements are optimised and cost justified
  • Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards
  • Works with Partners, MDs, and Project Managers to identify and define open needs and identify staff to fulfill those needs
  • Actively manages bench and works with Partners, MDs, and Project Managers to identify possible opportunities for bench resources college hires and interns
Qualifications for capacity manager
  • At least 3 years’ experience in Self-management to develop the job potential and add value
  • At least 3 years’ experience in interfacing with customers, with a strong sense of ownership and accountability, and oriented towards execution and continuous improvement
  • Technical certifications, especially in the Unified Communications, Data Networking and Contact Centre field, is preferred (Avaya’s APDS, AIPS, ACIS
  • A strong technical background in key aspects of IT infrastructure, including desktop hardware, enterprise applications, databases, storage, networks and all types of servers
  • Masters of Science in Supply Chain, Engineering, Business Analytics, Transportation, Operations Research or other Operations disciplines
  • Engineering graduate with excellent communication and data presentation skills that allow you to clearly, compellingly, and effectively influence audiences internally and externally, across organization boundaries
5

Capacity Manager Job Description

Job Description Example
Our company is looking for a capacity manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for capacity manager
  • Collaboratively engages other MTSRMs to encourage resource sharing across regions, groups
  • Identifies needs that cannot be fulfilled by upcoming supply and works closely with Region Capacity Manager and Recruiting to ensure open requisitions are created and fulfilled
  • Responsible for data management of area and works closely with RMT Associates at the Shared Services Center to ensure skill profiles are current, StaffTrak data entry/forecasting is timely and accurate, and CMS data entry is timely
  • Works closely with RMT Associates at the Shared Services Center to ensure forecasting of offshore resources is accurate
  • Be accountable for the execution of the Capacity Management process for major accounts and/or shared service
  • Manage a team of Capacity Analyst delivering the Capacity Management process to one major account or shared service
  • Manage a team of Capacity Analyst delivering the Capacity Management process to a number of accounts and/or shared services
  • Be accountable for the execution of the Capacity Management process to a number of accounts and/or shared services
  • Calculate and analyze equipment cooling requirements ensuring that equipment in technical buildings is kept cool enough to function properly
  • Create Direct Mail Production estimates based on contracted pricing when applicable and supplier capacity
Qualifications for capacity manager
  • Understand service level agreements and how they are impacted by capacity
  • Demonstrated 3+ years of disciplined analytical and quantitative skills
  • Designs and documents the Capacity Management process, policies, rules and guidelines
  • Defines and documents the Global Standard KPIs, reporting and key controls for the Capacity Management process
  • Assists the Capacity Management Global Process Owner in driving service management best-practice and ITIL process standardization across all GBUs
  • Assist the Capacity Management Global Process Owner in ensuring consistent end-to-end application of the Capacity Management process across all GBUs and Towers

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