Duty Manager Job Description

Duty Manager Job Description

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Duty manager provides analytical support to team in technology applications, i.e., Salesforce, RCM, Dealio, Tableau, Excel, Outlook, Word, and other company supported programs.

Duty Manager Duties & Responsibilities

To write an effective duty manager job description, begin by listing detailed duties, responsibilities and expectations. We have included duty manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible for the smooth operation of the hotel, he / she must make decisions on all matters involving Guest contact with hotel Colleagues
To be fully aware of the hotel’s emergency procedures with regard to safety of guests and staff
As a policy, hotel management wishes to encourage channelizing requests and complaints of guests, as much as possible, through the Duty Manager
Ensure that all colleagues are constantly updated on accurate hotel information
To ensure the front of the Hotel is keep in a clean and tidy manner seating areas, smoking areas, forecourt etc
Be aware of all happenings in the hotel that may affect the role of the DM
Possess a Diploma in Hotel Management/Tourism Services or equivalent
A minimum 2 years of Supervisory experience in a hotel Front Office
Has the ability to build strong relationship with guest, ambassadors, and hotel partners
Signs off forms as required by the hotel operations

Duty Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Duty Manager

List any licenses or certifications required by the position: CPR, AED, OS, MCP, CEH, NPLQ, ASE, CCTV, SIA, ITIL

Education for Duty Manager

Typically a job would require a certain level of education.

Employers hiring for the duty manager job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Hotel Management, Accounting, Communication, Education, Business/Management, Computers, Management

Skills for Duty Manager

Desired skills for duty manager include:

Using computer systems
Hotel
Leisure
Service sector
Outlook and Word
Emergency procedures
Outlook
Excel
Word
Opera

Desired experience for duty manager includes:

Ensures employees understand customer service expectations and parameters
Front Office experience in a busy five star hotels is preferred
Ideally a relevant degree or diploma in Hospitality or Tourism management
Assists the Director of Guest Relations to ensure the departmental performance of staff is productive and efficient
To report for planning, training, directing, controlling and coordinating the activities to ensure effective
Quicker thinker – challenge and change process

Duty Manager Examples

1

Duty Manager Job Description

Job Description Example
Our innovative and growing company is looking for a duty manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for duty manager
  • Ensures that all information on restaurants, hotel facilities, emergency telephone numbers and other miscellaneous numbers are kept up to date at all times
  • Undertake hotel inspections noting any quality improvements
  • Maintain the integrity of the Front Office environment
  • Take responsibility in the absence of higher authority in any security situation Including major accidents, medical, thefts, natural catastrophes
  • Ensure adequate delivery of Health and Safety and compliance ensuring all policies and procedures are aligned with MITIE H&S Team and the Client, ensuring all risks are mitigated efficiently and effectively
  • Flexible business support approach for ad hoc tasks, and to assist colleagues and other teams as and when required
  • To understand and comply with policies and procedures
  • To carry out work in a safe and diligent manner
  • To undertake additional duties in line with capabilities as required
  • Ensure that the KPI’s for the contract are met in full
Qualifications for duty manager
  • ITIL knowledge (certified preferably)
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field
  • Minimum 2 years of experience in similar capacit
  • Fluent in both oral and written English and Bahasa Melayu
  • Confident, mature, courteous, well-groomed, approachable, attentive and pro-active
  • Minimum 2 years work experience as Assistant Manager - Concierge or Duty Manager
2

Duty Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a duty manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for duty manager
  • Attends regular SPG Performance Calls with SPG Hotel Coordinator
  • Direct contact for SPG Hotel Coordinator
  • Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE’s policies and procedures
  • Contribute and share best practice with the wider team and contract
  • Energetic, confident and driven with the ability to adapt quickly to changing needs
  • Takes appropriate decisions to tact emergencies, be they as a result of power outage, sudden breakdown of working equipment, delayed supplies
  • Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency
  • To handle any complaint with tact and diplomacy at all times
  • To investigate all guest and staff accidents and report the circumstances to management
  • To observe & enforce the overall conduct and appearance of the staff
Qualifications for duty manager
  • Unrestricted right to work in the UK
  • Be available to work a variety of shifts including
  • Ensure that the overall cleanliness within The clubs premises is of outstanding standards
  • An Individual who could delivering friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests
  • Provide coaching and mentoring to the team in order to improve operative efficiency in the front office
  • Minimum of 2 years operational management experience preferably in a luxury setting
3

Duty Manager Job Description

Job Description Example
Our company is looking to fill the role of duty manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for duty manager
  • Evaluates Front Office operation and procedures and suggests improvements to FOM
  • Assigns duties and responsibilities to subordinates, assisting FO/CON staff
  • Ensures all VIP and SPG rooms are blocked and inspected
  • Ensures that all personnel are well groomed at all times
  • Ensures a smooth traffic flow and daily operation
  • Ensures that all guest requests, requirements and complaints are attended, and promptly handled in the correct manner, resolved and recorded
  • Train team members on PBX procedures and serve as a central communication point during emergency/crisis
  • Ensure all security incidents, accidents are always logged in a timely manner and brought to the attention of the Risk Manager
  • Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
  • Assist the Front Office Manager in all aspects of his/her duties
Qualifications for duty manager
  • Compliance with all policies and procedures
  • Pleasant personality & grooming
  • Minimum 5 years’ experience in FO, preferably in a luxury environment
  • Ensure guests are greeted upon arrival and assign time to interact effectively with guests
  • Support the management in all activities related to Quality, Quality Meetings, Heartbeat related actions
  • Ensure repeat guests and other VIPs receive special attention and recognition
4

Duty Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a duty manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for duty manager
  • Maximize occupancy, revenue & average rate while maintaining high service standards
  • Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
  • Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
  • Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
  • Work with the HR Manager to ensure productive departmental performance
  • Work with Finance in the preparation and management of the department’s budget
  • Adhere to OH&S policies and procedures and ensure all direct reports do the same
  • Ensure the teams are job trained and have the tools and equipment to complete job duties
  • Review the daily report and following two days of arrival, departure and forecast to ensure accuracy of information, history, room availability, room assignment, services and amenities accorded
  • Handle guest complaints and comments relating to the department tactfully
Qualifications for duty manager
  • Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager
  • Duty management
  • Departmental financial procedures
  • Departmental HR policy and procedure compliance
  • Income generation through training and course provision
  • Suitably qualified in hospitality management
5

Duty Manager Job Description

Job Description Example
Our growing company is looking to fill the role of duty manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for duty manager
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
  • Operations, Telephones, Hospitality and Cashier
  • Implements brand and Group projects and identity features (all the keys to the city, service certification for France or A Club etc)"
  • Coordinate and manage all operational teams on a daily basis
  • Be responsible for ensuring 100% guest satisfaction from guests arrival to departure
  • Ensure room revenue is maximized
  • Liaise with Housekeeper to ensure adequate rooms are available for arrivals
  • Compliance with Work Health & Safety legislation
  • To notify and assist in investigations in all matters pertaining to safety, security and emergency situations
  • Ensure accuracy in guest billing
Qualifications for duty manager
  • At least 4-5 years of prior experience in Hospitality
  • Ability to drive change and look for operational efficiencies across the network
  • Strong leader with the ability to guide, coach
  • Dynamic, resourceful, pleasant personality with customer service mindset
  • Minimum 2 years management experience in Front Office operations and/or in similar position
  • Experience with OPERA PMS is a plus

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