IT Team Leader Job Description
IT team leader
provides L1/L2 Software Support: MS Office 2010 – O365, Internet Browsers, Citrix, Adobe, Skype, MS Teams, OneDrive, SharePoint, VPN, Remote Access tools, etc.
IT Team Leader Duties & Responsibilities
To write an effective IT team leader job description, begin by listing detailed duties, responsibilities and expectations. We have included IT team leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Participating in all stages of the SDLC to varying degrees depending on project size and scope – including project management, requirements analysis, development (management and scheduling), testing and change management (deployment)
Managing and monitoring the reliable delivery and performance of core systems to agreed business-as-usual standards
Managing the day-to-day prioritisation and co-ordination of tasks within the IT Support team, delegating appropriately in line with staff skills and experience
Acting as an escalation point providing sufficient levels of technical know-how to assist in root cause identification and permanent resolution of issues
Raising and communicate effectively incidents and resolution plans with third party vendors and service providers
Following and manage staff adherence to policies, procedures and frameworks, in particular ensuring effective and efficient incident, problem and change management
Proactively seek out new and innovative solutions to deliver efficient and cost-effective systems to meet evolving business needs
Active Directory daily work, groups and permissions
Printers support
Laptops and Desktops installation
IT Team Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Team Leader
List any licenses or certifications required by the position: ITIL, HDI, MCSE, MCSA, SCRUM, V3, SDI, CISA, CISSP, ITAM
Education for IT Team Leader
Typically a job would require a certain level of education.
Employers hiring for the IT team leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Information Technology, Education, Business, Engineering, Technical, Information Systems, Technology, Management, Management Information Systems
Skills for IT Team Leader
Desired skills for IT team leader include:
Project management
Agile Project Management
Different programming languages
French and English
ITIL processes
Internet Leased Lines
MS Office suite an asset
MS office tools
Major business processes and make technical recommendations
PRI’s
Desired experience for IT team leader includes:
Knowledge of J2EE, IHS Web Server, WebSphere Application Server, SSL, SOA, Unix Shell, Pega
Knowledge of infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective
5+ years as a developer of federated single sign-on solutions
Experience with PingFederate configuration and customization, or similar identity management solution
8+ years / expert Java development experience required
JDBC, Hibernate framework
IT Team Leader Examples
1
IT Team Leader Job Description
Job Description Example
Our company is searching for experienced candidates for the position of IT team leader. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT team leader
- Linux basic support
- Network issues debug
- Improving processes and key tools the self-service tool
- Provide leadership for a team of engineers responsible for monitoring implementation and deployment pipeline automation
- Support personal and career development the team through active coaching, mentoring and aligning opportunities with skillsets
- Manage on-call rotations to support a 24x7x365 production environment
- BS or MS in Computer Science or a related technical discipline or 10+ years related work experience
- Experience with leading a high-performance team of 5+ engineers
- Knowledge of OS level software (Linux and Windows)
- Scripting knowledge (Shell, Ruby, Perl, or Python)
Qualifications for IT team leader
- Networking and firewall, load balancer configuration and troubleshooting
- SSL, PKI, Certificates, Keystore/Truststore setup
- WS-Trust, Security Token Service (STS)
- 2+ years of experience in managing development teams and offshore resources
- Experience working with Microsoft TFS is an asset
- Knowledge of MKS or PTC Integrity revision control tool
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IT Team Leader Job Description
Job Description Example
Our growing company is looking to fill the role of IT team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT team leader
- Knowledge of deployment automation tools like Chef, Jenkins, or Puppet
- Application Performance Management experience
- Experience with Logstash, Zenoss, Splunk, Silk Performer
- Assist in the developing and maintaining policies and procedures necessary to ensure compliance with applicable standards and regulations
- Day to day management of the IT Administration team ensuring work is delivered within deadlines and to the required quality
- Management of the PCSE IT processes run by the IT Administration team ensuring SLAs are met and customers are properly informed at all times
- Offer professional support in your area of expertise to make sure activities run smoothly
- Ensure proper guidance, synergy and dynamism within your entire team
- Identify and analyze risks and impacts of security and business systems
- Ensure compliance with IT security standards imposed on the company’s subcontractors through audits and controls
Qualifications for IT team leader
- Advanced knowledge of testing and software development practices and methodologies, version control practices and defect management practices
- Must have Solid understanding of diverse technologies, Branch banking systems (C3, S3 and SR) and distributed systems, with the ability to understand and acquire new technical skills
- Solid knowledge of QA fund estimate (ROM, Proposal, Charter and PTS)
- Understands strategic business plans
- Responsible for growth and development of the IT Division in Dublin, supported by 2 other Team Leads, an IT Manager and an IT Director
- Work with other IT divisions to ensure consistent fee growth and the continued development of the IT division as a unit
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IT Team Leader Job Description
Job Description Example
Our innovative and growing company is hiring for an IT team leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT team leader
- Ensure the execution of controls and audits
- Manage the Safety and Awareness Program
- Coordinate and manage security controls (including means of identification and authentication)
- Coordinate and manage access to IT resources
- Take part in developing security policies
- Performs local administration and operation functions as appropriate in accordance with standards, policies and procedures
- Installs and configures personal computers, desktop software, mobile devices and LAN infrastructure to fulfil business and operability needs
- Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with Regional IT support teams and in accordance with the established SLAs
- Serves as the IT point of contact and is accountable for the IT aspect of new office setups, office expansions
- Identifies problematic areas and implements efficient solutions in time
Qualifications for IT team leader
- Lead by example in achieving personal fee targets and desk goals
- Ensure that the team achieves daily and weekly activity standards through monitoring of KPI's
- Ensure monthly, quarterly and annual sales targets are achieved
- Foster a positive and highly motivated "team ethos" across the desk
- Lead the team in identifying, winning and developing business by utilising agreed best practice and process including Sales Calls, Client Visits, and networking
- Ensure the team proactively cross sells other brands
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IT Team Leader Job Description
Job Description Example
Our company is searching for experienced candidates for the position of IT team leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT team leader
- Is responsible for local IT vendor and contract management
- Manages the annual budget and ensures cost effectiveness
- Serves as the technical and communications liaison to and from company partners and key office users with respect to local IT issues
- Contributes to team effort by achieving related results as needed
- Provide leadership, direction, and mentoring to associates
- Deliver performance reviews and lead goal setting and development planning for all direct reports
- Participate in hiring, training, assignment, and termination actions for direct reports
- Deploy process and systems to new sales office locations
- Provide customer service to field and internal customers on a daily basis
- Identify application problems and providing resolutions in a timely manner
Qualifications for IT team leader
- Responsible for ensuring that headcount numbers are at a level that is commensurate with targeted fee levels
- Ensure that an effective culture is fostered on the desk promoting fairness, trust, honesty, fun and ambition
- Positive attitude towards Group initiatives and developments, championing a "can-do" attitude
- Third level educated or equivalent professional experience
- Quickly understand the business issues and data challenges of assigned projects and tasks
- Knowledge of web application development and relational database concepts
5
IT Team Leader Job Description
Job Description Example
Our company is hiring for an IT team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT team leader
- Assist with application requirements and lead user acceptance testing for application deployment process, including reports
- Work with program managers and process owners to continually develop process and system enhancements
- Work with other Climate Solutions and Corporate teams to establish best practices and implement management strategy
- Develop and maintain team performance metrics
- Monitor and measure team performance against service level agreements
- Work on Trane North America project teams to further define business processes and systems
- Ensure that all team members are trained and are using 9 Step problem solving projects for productivity improvement, while leading weekly MDI meetings through completion, including executive summary submissions
- Provides status updates and communicates frequently with/to end-users with local, regional and global support and management teams
- Prioritizes delegates and monitors tasks for the BT Local Support Specialist
- Achieve results by communicating job expectations
Qualifications for IT team leader
- Able to create logical and innovative solutions to complex problems
- Typically two (2) years experience with IT business, systems, or testing analysis
- Two (2) years experience in related field may be substituted for each year of the four (4) years of college
- A university degree in business informatics, economics, a touristic study course or a similar successfully completed training forms the basis of your profile
- You have at least 5 years of professional experience as a project manager, consultant or product manager in the IT area or in a touristic environment
- You enjoy leading a team and you have been able to successfully prove that