IT Supervisor Job Description
IT supervisor
provides architectural expertise, direction, and leadership to IT Directors, IT Project Managers, IT Software Engineers, other IT Software Architects, and software development teams.
IT Supervisor Duties & Responsibilities
To write an effective IT supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included IT supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain IT policies and procedures for assigned area consistent with Institute policy
Develop Standard Operation Procedures (SOP)
Develop standard operating procedures and ensure team members follow industry standard ‘best practice’
Confer with and supervise subordinates on administrative policies and procedures, technical problems, priorities, and methods
Provide support and guidance to other team members in the Software Development Lifecycle processes such as reviewing, designing and testing
Performance, scalability, durability, and load testing of Connected Vehicle and Ford Pass consumer solutions
Cross-function engagement as it will be aligned predominantly to the Product Development feature owners, Marketing & Sales business partners, and application delivery teams
Lead the incidents management process for all Severity 1 incidents to resolution
Manage all other incidents and user requests to timely resolution
Ensuring correct execution of Incident Management Process using operational guidelines
IT Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Supervisor
List any licenses or certifications required by the position: ITIL, CISA, MCP, CISSP, GIAC, HDI, PPM, ASTQB, MCSE, MCSA
Education for IT Supervisor
Typically a job would require a certain level of education.
Employers hiring for the IT supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Information Technology, Business, Information Systems, Technical, Leadership, Engineering, Management, Technology
Skills for IT Supervisor
Desired skills for IT supervisor include:
Management and supervisory principles and practices
Software development lifecycle
Methodology and tools
Procedures
Applications
Business with server maintenance
IT in hotels
IT leadership roles
SRST
Software development technologies
Desired experience for IT supervisor includes:
IT Audit experience related to General Controls, Privacy, HIPAA, GLBA
ITIL incident management, including upholding SLAs
Microsoft and OS X based operating systems
Computer imaging and onsite and warranty for end user equipment
Researching complex issues with end user software and hardware
Demonstrates clear desire to be a team leader in customer service and execution of IT support and takes on advanced responsibilities
IT Supervisor Examples
1
IT Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT supervisor
- Establishes, plans and implements the policies and procedures to support the operation of the Service Desk
- Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate
- Ensure timely and appropriate escalation, communication and closure of incidents having business impact
- Measure and monitor Service Level Agreements
- Provide daily, weekly and monthly Service Level Reports
- Quality Call Monitoring of support personnel
- Monitor for availability, response times and problem trends
- Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents
- Drive timely communication and appropriate level of reporting for IT and Business Stakeholders
- Support and maintain effective relationships with business and 3rd party vendors
Qualifications for IT supervisor
- Experience in a PM or delivery role is necessary
- Strong facilitation experience and active listening skills
- Strong team building and relationship management skills
- Creative and Flexible in approaching different situations
- 5 years of practical work experience in broadcast engineering and/or IT
- Previous supervisorial experience highly preferred
2
IT Supervisor Job Description
Job Description Example
Our company is growing rapidly and is hiring for an IT supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT supervisor
- Attend weekly Change CAB meetings and coordinate support participation when required
- Ensure cross training and knowledge transfer from Tier 2, and 3rd party Vendor Support partners to Helpdesk Operations
- Review project documentation for operational sustainability via handover process
- Manage shift schedules and provide backup for afterhours support when required
- Enhance the knowledge and training within Helpdesk team, focusing on key ITIL skill sets
- Provide input for quarterly and annual performance reviews
- Ensure that local computing infrastructure & usage complies with all current Global, EMEA & regional I.S
- Remain aware and responsive to local business requirements where I.S
- Be responsible for the on-going operation of a formal and centralized I.S
- Monitors IT staff efforts in IT hardware and software support efforts
Qualifications for IT supervisor
- Must be a Subject Matter Expert in SME in ITIL Process (Incident, Alarm and Problem Management)
- Thorough understanding of SDI digital video and audio a must
- Well versed in the use of PC’s and computer networks
- Experience with broadcast systems such as Crispin automation, Sony’s ELC automation and Bitcentral preferred
- Strong organizational, time management and project management skills a must
- In order to assemble, install and maintain broadcasting equipment must be able to lift 50 lbs., move 100+ lbs
3
IT Supervisor Job Description
Job Description Example
Our growing company is looking for an IT supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT supervisor
- Complete performance evaluations (PEP) of staff assigned to the CJIS Training Units
- Review curriculum
- Other duties as required relative to the accurate, complete and timely presentation of Criminal History Record Information
- Assign employees to various operations, supervise activities
- Establish detailed schedules for the utilization of all information systems equipment to obtain maximum utilization
- Supervise project teams
- Ensure specified service level standards are achieved
- Supervise staff and related activities including recruitment, mentoring, performance evaluation and corrective counseling
- Provide day to day functional and strategic leadership on the different areas of scope (Basis, ABAP and Process Automation) to an organization of 50+ employees
- Gain an understanding of the business
Qualifications for IT supervisor
- BS in MIS, Computer Science, or equivalent preferred
- 5 years in a workstation support field in a technical capacity or similar experience preferably in a Contact Center/Fulfillment Center environment with 1-2 years in a lead end user support role
- Supervisory experience • Excellent verbal and written communication and listening skills
- Functional knowledge of Windows XP, Windows 7, Microsoft Office 2007/2010, Server 2008
- Understanding and experience with asset management and tracking
- Flexible schedule during peak times of the year
4
IT Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT supervisor
- Utilize and leverage resources and personnel to meet SLA’s, accomplish goals and tasks in a timely fashion
- Maintain a high level of professionalism and be accountable for actions
- 55% Incident & Service Request Management and Team management, resolve pro-active/monitored issues, identify & escalate reoccurring problems, and resolve issues reported by other IT teams or trading partners
- Includes providing input for formulating and defining system scope and objectives
- Includes providing input for the assessment of supportability and effectiveness of total systems throughout system lifecycle
- Adaptable and curious with a strong desire to learn more than taught
- Keen Sense of priorities coupled with focus on relentless determination
- Resiliency to learn, recover, and take the risk to grow outside their comfort zone
- Pursue and reinforce collaboration with a focus on creating a positive customer experience
- Change leadership in a highly complex, ever evolving environment
Qualifications for IT supervisor
- Ability to Ski or Snowboard required
- Minimum of five years leading an IT Team
- Ten plus years working with IT systems
- Available for on-call support rotation with Operations Team
- Can travel a minimum of 15% of the time
- Strong knowledge of databases and data structures
5
IT Supervisor Job Description
Job Description Example
Our growing company is hiring for an IT supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT supervisor
- Provides a Helpdesk facility providing a user support function that covers all hotel/operation application products
- Manage a team of level 1 technical agents
- Drive consistent results within service desk KPIs such as first contact resolution, resolution within OLAs
- Seen as a point of escalation for technical problems within our IT environment
- Quality assurance of customer service objectives
- Review knowledge articles for maintenance and work towards better first contact resolution
- Work with Knowledge Management and Problem Management to drive results and performance
- Recognition of associates and coaching performance objectives
- Perform Major Incident Management activities and be a point of contact for ongoing technical outages
- This is a weekend Supervisor position (12 hour shift Saturday, Sunday, Monday, every other Friday.)
Qualifications for IT supervisor
- Advanced knowledge and skills of networking configuration and operation, PC configuration and operation, Windows Operating Systems, Microsoft Office Suite, Application troubleshooting, Distributed Software, Imaging, Active Directory, and Hardware troubleshooting skills in a complex networked IT environment
- 2 years’ experience in supervisory or lead role
- Hands-On Windows and Linux Skills
- Management of virtual technologies
- Good knowledge of storage systems
- Can articulate and apply knowledge to solve complex problems or explain complex issues