Hospitality Supervisor Job Description
Hospitality supervisor
provides functional direction & leadership to the plant through the implementation and management of effective an efficient Sanitation Program in conformance to food safety procedures and legislative requirements.
Hospitality Supervisor Duties & Responsibilities
To write an effective hospitality supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included hospitality supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Required to possess knowledge of Sonoma, Napa, Central Coast, the Great Central Valley and their relationships to other regions/wines of the world
Submit weekly timecards for tasting room staff
Assist in daily business functions, including opening and closing procedures for each business day
Assists in managing the day-to-day work flow of office staff to ensure adherence to quality standards, deadlines and proper procedures
Assists in planning and execution of office activities
Monitor and administer time and attendance policy
Coordinates procedural updates, identifies opportunities and makes recommendations for procedural improvements
Monitor escalation issues and supervises staff to assure accountability in compliance with departmental goals
Execute operational projects and coordination of activities
Selects, assign, develops, and evaluates personnel to ensure the effective and efficient operation of the function
Hospitality Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Hospitality Supervisor
List any licenses or certifications required by the position: CPA, CAMS
Education for Hospitality Supervisor
Typically a job would require a certain level of education.
Employers hiring for the hospitality supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Hospitality, Education, General Education, Management, Technical, Communication, Accounting, Associates, Finance, Business
Skills for Hospitality Supervisor
Desired skills for hospitality supervisor include:
Daily caterings and see they are prepared and delivered on time
Operating an efficient cost effective program
Food Service systems
Food profession principles and practices
Food service management and techniques for an institutionalized food service operation
Human resources management
Ordering and inventory
Central Coast
Excel
Great Central Valley and their relationships to other regions/wines of the world
Desired experience for hospitality supervisor includes:
Provide assistance and support
Ensure Food Safety audits are conducted at all outlets as per requirements (2nd and 3rd party)
Customer base – determine customer needs and ensure operational delivery of soft service
Coordination of VIP events (assisting Public Affairs outcomes)
Continuously improve service offerings in terms of efficiency, effectiveness and competitiveness
Build credible internal and external stakeholder relationships, based on proactive engagement and delivery on agreed upon standards of service
Hospitality Supervisor Examples
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Hospitality Supervisor Job Description
Job Description Example
Our company is looking to fill the role of hospitality supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hospitality supervisor
- Models customer-oriented behavior and communications
- Advises on how best to resolve logistical and/or customer-related challenges
- Generates departmental reports, to monitor workload, productivity, customer satisfaction
- Serves as the subject matter expert for Magnet, OnBoard, Navigator, ivisitor, Service Now, and AV equipment operation
- Resolves logistical and/or customer-related challenges
- Generates departmental reports, surveys, to monitor workload, productivity, customer satisfaction
- Participates in the training, instruction, and development of Wine Ambassadors
- Meets with Wine Ambassadors to review properties, visitors, and equipment needs
- Manages the assignment schedule for wine ambassadors
- Oversees the onboarding program of new wine ambassadors
Qualifications for hospitality supervisor
- Minimum of up to 8 years’ experience in the food and beverage industry
- Must be prepared to work after-hours as required
- Driver's licence is essential
- Execute on the Workplace Consultancy role for RES Secunda
- Three years hospitality and customer service experience preferred
- Partners with the Events Operations and Education department teams to coordinate the Focus Program
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Hospitality Supervisor Job Description
Job Description Example
Our growing company is looking for a hospitality supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hospitality supervisor
- Educates senior sales management, wine merchants, trade groups, general winery staff, consumers and community groups on the distinctions between wine varieties, brands, regions and producers from around the world
- Researches, develops, composes, coordinates and hosts trade visitor programs, ensuring the experience is “best of industry” for each guest
- Provides expert responses to questions regarding winegrowing, winemaking and seasonal activities in the vineyard and winery
- Participates in conducting Fine Wine Seminars for entry level through senior sales staff
- Participates in monitoring and reviewing the progress and accuracy of the assigned work of Wine Ambassadors, monitoring the work of outside vendors
- Creates/coordinates unique trade visitor programs
- Supports Marketing staff with off-site tastings and Sales staff with sales in their markets
- Develops, composes and facilitates additional educational offerings, including blending and aroma seminars and barrel tasting programs
- Develops curriculum for high level wine education overlays
- Leads the development of new employee training, tour content and procedures
Qualifications for hospitality supervisor
- Completes proper documentation, such as tour summaries, tour evaluations, database management and general correspondence
- Participates in recruiting of new employees
- Provides performance feedback to team members in a timely manner
- Bachelor’s degree plus 5 years of hospitality, public relations, communications or sales experience reflecting increasing levels of responsibility
- Required to be a Certified Specialist of Wine and Certified Specialist of Spirits
- Experience working directly for a winery, fine wine account, or distributor
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Hospitality Supervisor Job Description
Job Description Example
Our innovative and growing company is looking for a hospitality supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hospitality supervisor
- Responsible for training and development of subordinate staff
- Implements training programs that ensure high quality service
- Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members
- Circulate through outlet and ensure front of the house operations are run in a smooth, efficient manner to ensure customers satisfaction, communicating with management any issues
- Plans the implementation of private event functions
- Participates in execution of trade events
- Oversees the scheduling, duties, and training of event support staff
- Develops professional relationships with outside vendors
- Ensures that the event calendar is maintained and updated
- Presents the brand to onsite visitors
Qualifications for hospitality supervisor
- Provides expert responses to questions regarding winegrowing, winemaking and seasonal activities in the vineyard and at the winery
- Participates in the development and facilitation of educational offerings
- Uses local industry relationships to drive consumer traffic to the winery’s tasting room
- Bachelor’s degree, plus 5 years of hospitality, public relations, communications or sales experience reflecting increasing levels of responsibility OR 9 years of hospitality, public relations, communications or sales experience reflecting increasing levels of responsibility
- Supervises a team supporting internal customers and external guests in execution of services and other areas of oversite
- Demonstrates excellent level of communication with direct reports, Internal and External customers
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Hospitality Supervisor Job Description
Job Description Example
Our company is growing rapidly and is looking for a hospitality supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hospitality supervisor
- Overseeing/supervising the Dispatch team, maintenance technicians, and spare parts coordinator
- Creating and managing the Dispatch team monthly work schedule
- Provide support to department administrator in processing purchase requistions, invoices, payroll, maintenance cost reports on equipment, request for funds
- Plan and provide support for the setup, execution, and teardown of special events
- Develop and institute new preventative maintenance programs for new
- Coordinate conference services and events- handle the set up, scheduling, coordinating, and take down
- Work closely with vendors as needed
- Immediately resolve any operational problems or issues
- Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
- Attends department meetings and reports findings
Qualifications for hospitality supervisor
- Ability to identify pressing issues and prioritize accordingly
- Skilled at coaching and counseling team members
- Experience coordinating events and/or conference services
- Experience leading and directing employees
- Experience working with an event management software
- Skilled at building and motivating a team
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Hospitality Supervisor Job Description
Job Description Example
Our company is looking for a hospitality supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hospitality supervisor
- Report any discrepancy to Hospital Security, Officer of the Day, and Command Duty Officer immediately
- Supervise and manage all functions of customer service representative performance and serves as a liaison between the Contractor and COR
- Ensure all reports are done correctly and meet the timeline of submission
- Perform each function of a customer service representative as necessary to ensure patient satisfaction is achieved
- Must possess all skills necessary to ensure that elite customer service is provided by all employees in accordance with the terms and conditions of the contract
- Shall have a positive attitude, excellent inter-personal skills, tact, problem solving abilities, and the ability to prioritize competing situations in the best interests of WRNMMC and its beneficiary population
- Provide safety rounds to ensure there are no fires or other possible emergent situations that require assistance
- Monitor all visitors, guests and staff and will inquire as to why staff members and/or employees are not wearing their badges when always required to and will call law enforcement in case of any discrepancies
- Will also stay in constant communication with the NSA Bethesda Fire Department, NSA Bethesda Security Dispatch, Officer of the Day, and Facilities senior watch officers to ensure communication is open for a well-planned/coordinated response to each reported event
- Will conduct internal and external rounds/patrol
Qualifications for hospitality supervisor
- Be customer focused and understand market drivers
- Drive process improvements to achieve operational excellence
- Mentor and develop team members within organization
- Understand, support and execute the achievement of performance measures on scorecards
- Provide input for resources, planning and budgeting leadership to the organization
- Supports our Vision and Guiding Principles