Hospitality Manager Job Description
Hospitality manager
provides leadership and direction to banquets catering staff to deliver a customer service in accordance with Centerplate standards and policies.
Hospitality Manager Duties & Responsibilities
To write an effective hospitality manager job description, begin by listing detailed duties, responsibilities and expectations. We have included hospitality manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Serves as an escalated contact for production support issues
Determines where product will be sourced by using global knowledge of country and vendor’s core competencies
Monitors weekly quality reports
Maintain relationship building and vendor management
Calculate and ensure that the agreed budgeted targets are achieved or bettered
Initiate, coordinate, and/or participate in efforts (including social media) to promote events
Coordinate and execute on details of events and workshops
Manage compliance for all regulations, including but not limited to, safety and security of other personnel, contractors, and clients any obligations from being a vendor
Overall management of hospitality fleet, exercise discretion on improvements needed
Coordinate and execute inspections
Hospitality Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Hospitality Manager
List any licenses or certifications required by the position: W4, ADP, NSW, AED, CPR, TIPS, CAMS, CPA, SPHR, PHR
Education for Hospitality Manager
Typically a job would require a certain level of education.
Employers hiring for the hospitality manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Architecture, Hospitality, Education, Marketing, Management, Engineering, Construction Management, Communications, Technical
Skills for Hospitality Manager
Desired skills for hospitality manager include:
POS Register Systems
Excel
Word
Power Point and General Microsoft Office Applications
Sanitation
Food and catering trends with a focus on quality
Presentation
Production
Best practices and procedures for customer service
Desired experience for hospitality manager includes:
Manage the loading process of hospitality fleet vehicles to ensure safety of contents and distribution
Manage transportation and logistics of equipment and ensure condition is exemplary for exceeding client expectations
Drive trucks weighing over five tons to client events, typically held out-of-state Provide thought leadership to business to include improvement of processes and new initiatives
Manage all aspects of major contract fulfillments including personnel, customer service and client relationship building related to hospitality
Responsibility to deliver profitable events that exceed client expectations and conform to sponsorship agreement
On-site company sales ambassador to attract new clients and develop relationships for future business deals
Hospitality Manager Examples
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Hospitality Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a hospitality manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hospitality manager
- Oversee field operations and training as it relates to servicing the contract
- Initiate improvements to the execution and customer service experience process
- Prepare RFP’s, review contracts and change orders
- Directly manage the General Contractor and ensure the schedule is realistic and accurate
- Coordinate the review of submittals with the client
- Review and recommend client approval of valid contractor change order requests in a timely manner
- Monitor all renovation and capital improvement scopes to fall within budget
- Provide project functions including managing the budget to minimize exposure and risk
- Provide weekly reports to the client along and monthly cash flow and budget reports
- Coordinate and participate in all design/team meetings
Qualifications for hospitality manager
- Visual inspection of quality of construction and coordinate a phased occupancy
- Review of all FF&E suppliers, delivery schedules, temporary storage and samples are compliant with agreements
- Assist in the completion and commissioning process, including review of punch list and coordinating the submittal of as-built drawings, operating manuals, guarantees, and warranties
- Review the Operations’ Training process for the users of the facility
- Operations, Maintenance and Warranty manuals and documentation will be reviewed and evaluated prior to submitting to the facility users in conjunction with training sessions
- Begin planning / process for additional phases
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Hospitality Manager Job Description
Job Description Example
Our growing company is hiring for a hospitality manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hospitality manager
- Assist in the resolution of any defective works covered by warranty
- Follow-up on construction-related problems to ensure resolution, as required
- Complete full and timely project close-out ensuring the project punch-list is complete
- Management of implementation projects including statement of work creating, adherence to project timelines, defining success criteria, and other aspects as needed
- Track and forecast revenue for recognition purposes
- You are open and responsive to answer questions and handle remarks, complaints and/or demands from all guests in a professional manner
- React appropriately to queries raised and responsible for logging those queries into the Jira system, assigning them to the right person, providing the clients with feedback on the status of handling and following up on the outcome
- Execution of access control tasks
- All flexible daily tasks
- Liaise closely with the other Office Managers in Amsterdam
Qualifications for hospitality manager
- Project Management experience with hospitality clients and project experience in NYC
- Minimum of 5 years Project Management experience (10 years in construction services desired)
- Excellent communication and leadership skills and understanding client needs
- Experience with various hospitality facilities including hotels
- Experience in projects where the client is hands-on and working with the architects
- 10-15 years of related experience, including demonstrated success as a project manager with a Hospitality Focus
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Hospitality Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of hospitality manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hospitality manager
- Support the Corporate team on all routine and ad hoc reports for Lodging, Corporate Financial Planning, and Corporate Accounting
- Compilation and analysis of financial results and trends on a daily/weekly/quarterly/annual basis
- Support portfolio analytics and changes considered with field team including those with 3rd party managed hotels
- Create and distribute the Monthly Forecasting Accuracy Report for all properties
- Direct support and ownership for corporate departments budgeting, forecasting, and expense management
- Ensure timely and accurate financial reporting to all internal parties
- Responsible, in partnership with Hilton's Learning team, for developing, designing, deploying, and facilitating, where needed, all training programs, classroom and virtual
- Participate as a consultant to Hilton Garden Inn and Hilton global communications, support reward and recognition efforts, and develop new tools and resources to enhance and support the delivery of brand programs on a day-to-day basis with all constituents
- Day to day responsibilities will include budget management, overall team support and lending a helping hand when needed
- Manage other projects with third party vendors, including graphic designers, and writers and internal stakeholders
Qualifications for hospitality manager
- Experience in design/planning standards and/or FF&E procurement principles
- Architectural or Interior Design Registration required
- Five years of marketing work experience
- Bachelor’s Degree or higher in Interior Design or Architecture
- Minimum 2 years’ experience in hotel industry, with experience in multiple hotel operations & systems including revenue management, reservations and/or front office, and sales & marketing
- Minimum 2 years’ experience in Technical Implementations and Technical Support
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Hospitality Manager Job Description
Job Description Example
Our growing company is looking to fill the role of hospitality manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hospitality manager
- Attend other departmental meetings to plan and strategize for needs across the brand
- Employ feedback mechanisms for ongoing projects and looks for more efficient and timely processes
- Support channel content for the Hilton Garden Inn brand pages on The Lobby
- Assist, in partnership with Hilton's Learning team, with the development of all brand training efforts
- Effectively manage third party partners, negotiate and monitor the quality and cost of services
- Assist with building and managing effective partnerships with Training, Customer Marketing, Human Resources and other internal departments
- Provide direction and directives to departmental Team Members in the performance of their duties, establishing work priorities and achieving management objectives
- Assist with special projects and initiatives at the request of brand leadership
- Position requires strong prospecting skills, ability to build customer relationships through consultative selling
- Responsible for recruiting, hiring and training new Toll Booth Collectors
Qualifications for hospitality manager
- Outgoing, confident - ability to work with multiple personality types and levels of employees
- Strong analytical skills - think outside of normal day-to-day processes
- Point of Sale industry experience preferred, but not required
- Excellent analytical and organizational skills the ability to work effectively in a fast paced, deadline driven environment
- Head Office based with some travel to stores and suppliers as required
- Building great relationships and influencing key stakeholders
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Hospitality Manager Job Description
Job Description Example
Our growing company is hiring for a hospitality manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hospitality manager
- Hospitality strategic account sales
- Strategic direction, channel management, sales deployment and training with all commercial selling companies and brands
- Establish new Global Accounts in Hospitality segment per definition
- Expand sales with existing Global Accounts in Hospitality segment
- Track and communicate all other end user involvement in addition to formalized targets and registered Global Accounts in Hospitality segment
- Achieve Global Account Sales Revenue increase budgeted
- Achieve total Global Account Sales Revenue with Global Accounts budgeted
- Begin business development, research, and profile targets in Hospitality segment
- Expand our base of national and regional Hospitality accounts with focus on Hotel Brands, Hotel Owners / Developers and Hotel FF&E Purchasers
- Review associated targets with each related RVP/DVP every quarter
Qualifications for hospitality manager
- Full accountability for the Operation of the relevant Hospitality area
- Knowledge of Hospitality operations and Retail
- Working at pace and under pressure
- Excellent communicator both internally and with third Party suppliers
- Ability to work within in an agile environment
- 20+ years of hospitality related experience, including demonstrated success as a project manager on various projects