Ecommerce Senior Manager Job Description

Ecommerce Senior Manager Job Description

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Ecommerce senior manager provides oversight for the digital commerce customer journey across all channels supporting digital commerce revenues; partner business stakeholders to document and drive improvements.

Ecommerce Senior Manager Duties & Responsibilities

To write an effective ecommerce senior manager job description, begin by listing detailed duties, responsibilities and expectations. We have included ecommerce senior manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Leads and provides technical and subject matter expertise within the ecommerce organization including consumer trends and research that impact ecommerce platforms
Implement and sustain a robust analytics and reporting delivery framework within WE eCommerce so that every decision maker has access to the information needed in the way they want it – dashboards, visualization tools, models
Owns Ecommerce promotions and assortment decisions
Leads and manages Regional Ecommerce platform roadmap
Ensures regional roadmap is aligned with the global ecommerce strategy
Responsible for budget forecast submission and review with European Finance on a monthly/quarterly basis in alignment with Sr
Collaborate with business stakeholders to understand relevant goals, targets, and KPIs
Drive the analytics tag implementation and maintenance to ensure quality of data and robustness of decision-making data
Oversee design of features and functions, understand business benefit, evaluate ROI and prioritize to develop roadmap
Implement rigid data governance and data quality guidelines to ensure best in class analytics

Ecommerce Senior Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Ecommerce Senior Manager

List any licenses or certifications required by the position: PMI, PMP, SCRUM, CSPO

Education for Ecommerce Senior Manager

Typically a job would require a certain level of education.

Employers hiring for the ecommerce senior manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Marketing, MBA, Computer Science, Business/Administration, Education, Engineering, Finance, Communications, Management

Skills for Ecommerce Senior Manager

Desired skills for ecommerce senior manager include:

Digital E-commerce technology architecture and implementation
Best practices in the B2B landscape
Business systems and analytics
Contemporary digital landscape and experience building capability
Content development
Digital marketing
Digital media and analytical techniques would be a strong advantage
Ecommerce
Full range of transaction banking products commerce
HSBC Group

Desired experience for ecommerce senior manager includes:

Leader and problem-solver
Understanding of online marketing tactics such as paid search, seo, re-targeting
Experience managing a team and budgets
Strong numerical sense, detail oriented
Bachelor and above degree
Knowledge of and exposure to Search Engine Marketing (SEM) and Search Engine Optimization (SEO) is a must

Ecommerce Senior Manager Examples

1

Ecommerce Senior Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of ecommerce senior manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for ecommerce senior manager
  • Work closely with acct leads and delivery team to ensure the good quality of related eCommerce delivery
  • Review order fulfillment analysis resolve and improve delivery service issues to ensure a highly satisfactory consumer experience
  • Manage relationship with 3rd party service providers to ensure high service standards which are competitive
  • Manage 3rd party payment provider relationships, including overseeing new service provider identification, negotiation and selection processes
  • Develop and implement go-to-market plans for new payment features, working with cross-functional groups internally and externally to drive execution
  • Refine payment metrics and objectives and ensure KPIs per established service level standards are achieved
  • Maintain and improve usability of current tools implement new tools to improve payments operations
  • Refine and reiterate tests and pilots
  • Glean feedback from the call center and manage issue resolution process
  • Manage technical and project solution components from initiation to post implementation
Qualifications for ecommerce senior manager
  • Utilizes an understanding of target audiences to craft experiences that change behavior and perception
  • Works closely with UX/Interaction Designers, Creative, Social Media and Copywriters
  • Leads and documents current state content assessments
  • Creates process flows, site maps, wireframes, screen prototypes and functional specifications
  • Oversees content requirements and works with global team in creating content strategy deliverables such as content audits, gap analysis, taxonomy/metadata frameworks, content migration strategy, recommended content management processes, conceptual technology architecture, and governance structure
  • Gathers feedback judiciously, but understands when to adjust designs and when to follow initial vision
2

Ecommerce Senior Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an ecommerce senior manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for ecommerce senior manager
  • Works with the executive management team to define a global eCommerce strategy for the next several years
  • Develops and manages an analytics staff, with a goal to systematically measure performance of all aspects of the web experience and conversion funnel (driving eCommerce conversion to new heights)
  • Analyzes and assesses the effectiveness of existing eCommerce operations and identifies needs based on new technology
  • Oversees the day-to-day eCommerce operations, maintenance, and performance measurement of the company website
  • Project-manage process improvement activities over the ecommerce Fulfillment sites to improve service level, reduce contracted per-unit costs, and improve quality
  • Manage the ecommerce packaging offerings to ensure customer experience and cost objectives are met
  • Lead and direct all user experience development projects, providing concept, direction, vision and critical evaluation of projects affecting the Levi.com and Marketplace.com consumer experience
  • Creates a cohesive and compelling best in class consumer experience that drives loyalty and conversion
  • To collaborate with Global, Local Marketing and Sales to create seasonal CTC plans that include Brand and SMU programs their activation
  • Supervise a team of 5-6 FTE and develop new talents
Qualifications for ecommerce senior manager
  • Supports an inclusive design philosophy with a strong editorial sense
  • Business level oral and written communications in both English and Mandarin is preferred
  • Experience with tools and technologies used for website merchandising and management
  • Experience in project management with a focus on web retail and IT
  • Excellent relationship building skills across a wide range of stakeholders
  • Experience managing large cross functional teams including agencies
3

Ecommerce Senior Manager Job Description

Job Description Example
Our company is looking for an ecommerce senior manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ecommerce senior manager
  • Manage daily operational performance of 3PL partners making use of metrics and daily dashboards to ensure business objectives are supported
  • Lead future RFP processes with potential Fulfillment vendors to build out UNIQLO’s network
  • Locate additional carrier partners and renegotiate contracts to maximize speed of delivery at the lowest possible cost
  • Build and manage a team to drive the business
  • Analyze the business by implementing and tracking relevant KPI’s/metrics for this model
  • Partner with segment and business leaders to develop category and brand revenue growth strategies derived from data insights
  • Provide strategic guidance on a standard set of dashboards and scorecard reports with actionable KPIs and publish on regular basis from Daily to Monthly depending on agreed SLAs with business organizations
  • Provide analytic leadership including, but not limited to, business case support, business level productivity and sales results, annual plan & forecast process (including overall performance, pre and post promotion analysis, pricing analytics, mix analysis and category insights)
  • Lead team to develop and document digital insights processes and procedures required by governance, risk and security standards and policies
  • Build, own, and maintain pricing and promo models for all product categories that align with customer value and are within the guardrails established by the Strategic Pricing Group
Qualifications for ecommerce senior manager
  • Proven track record of launching and managing products, initiatives and/or programs
  • Proven experience in developing a complex business plan and communicating simply across multiple stakeholders (strategy, finance, sales, public affairs
  • Collaborating with sales teams and other key internal/external stakeholders
  • Make decisions – drive progress forward by being a critical stakeholder and often final decision maker on everything related to customer experience
  • Ability to effectively communicate information and ideas in written and verbal format, build and maintain relationships the ability to lead/influence in a multifunctional and highly collaborative environment
  • PMP is strongly desirable
4

Ecommerce Senior Manager Job Description

Job Description Example
Our growing company is looking to fill the role of ecommerce senior manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for ecommerce senior manager
  • Be the Voice of the Customer – uncover market problems, study market trends and collaborate with business partners to understand customer pain points and opportunities for eCommerce and Payment solutions
  • Represent eCommerce & Payment solutions with internal stakeholders, industry events and customer engagements
  • Develop journey maps for identified users via personas to ensure a positive experience throughout the journey
  • Lead the design and implementation of key category pages using hybris WCMS and Oracle Endeca Experience Manager to establish the desirable customer's path to purchase
  • Analyze enterprise-wide product performance by month to identify key categories and products that drive demand and customer acquisition
  • Work with Telesales, Catalog, and Marketing teams to optimize efforts and present a unified storefront to the customer
  • Respond with a high sense of urgency when we have an outage
  • Work closely with edit teams to grow our digital audience and increase affiliate revenue via SEO, newsletters and social
  • Provide Receipt Reconciliation report to Finance and Business office to allocate revenue from affiliate checks to correct brands
  • Lead/manage all aspects of establishing new business (vendor set up, contract negotiations, code management, asset collection, ), including establishing processes to establish this work
Qualifications for ecommerce senior manager
  • Agile/Scrum certification is strongly desirable
  • Take the leading BD role for major opportunities on the eCommerce areas
  • Develop the ecosystem with right partners on both GTM and delivery
  • Manage GTM team on the daily base
  • Knowledge on CRM/digital marketing would be an advantage
  • Experience as project manager, process architect, solution architect, delivery manager, test manager, change manager would be an advantage
5

Ecommerce Senior Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of ecommerce senior manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for ecommerce senior manager
  • Create an eCommerce specific analytics tool kit for the team
  • Build collaborative relationships with other eCommerce functions including marketing, 1-1, merchandising, IM, customer service and fulfillment to support and achieve overall business objectives
  • Manage overall reporting and analysis of the eCommerce business including Executive, QBR, management and weekly/daily operational views
  • Partner with 4P, merchandising, digital marketing and other stakeholders in developing the analytics to accurately track the customer decision journey
  • Customer Planning & Execution
  • Use market and business knowledge to define the 3-year product vision
  • Describe the product benefits in a way that helps drive adoption across all BUs
  • Describe the product functionality in a way that enables user engagement and adoption with minimal training
  • Experience conducting end user/customer interviews
  • Articulate in documenting product requirements, writing functional specs and user stories
Qualifications for ecommerce senior manager
  • Proven UK/International Indirect Tax experience, preferably in-house
  • Familiar with Indirect Tax compliance processes, from data extraction to return submission
  • Willingness to work in a fast moving and developing business environment which requires a hands-on approach
  • Able to discuss Indirect Tax technical matters in layman's terms
  • High degree of competence in Excel/Databases
  • Minimum of 5 years of progressive experience in consumer packaged goods and online retail marketing

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