Clinical Account Manager Job Description

Clinical Account Manager Job Description

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Clinical account manager provides leadership as the “go-to” subject matter expert within Cigna Pharmacy Integrated Medical for specialty medical and pharmacy benefit opportunities.

Clinical Account Manager Duties & Responsibilities

To write an effective clinical account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included clinical account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide support for electronic and manual prior authorization (PA) processes, including approvals, denials, and appeals, for drugs which the State has determined require PA
Provide ongoing reports on the efficiency and effectiveness of the PA program
Drive a strategy to identify, qualify and engage with accounts that are potential new business opportunities and require qualification and ongoing nurturing through a multi channel approach including telephone sales activity
Consistently deliver on the Company’s strategy of coverage of prospective accounts by targeting timely and focused content to ensure meaningful relationships are developed for any near term or future opportunities
Provide expertise in benefit design planning methods and strategies
Provide clinical expertise to clients, explain clinical programs, and communicate new practice or clinical information to clients
Develop and present performance reviews in conjunction with client account team
Perform clinical data and drug utilization review analysis to meet client requirements and requests
Collaborate with Clinical Pharmacists to enhance drug utilization review program and prior authorization review process and assist with related activities
Provide input into the Request for Proposal process and work with Marketing and Sales to facilitate timely response and data analysis

Clinical Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Clinical Account Manager

List any licenses or certifications required by the position: EPIC, PMP

Education for Clinical Account Manager

Typically a job would require a certain level of education.

Employers hiring for the clinical account manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Medical, Pharmacy, Science, Business, Healthcare, Education, Biology, Molecular Biology, Technology, Microbiology

Skills for Clinical Account Manager

Desired skills for clinical account manager include:

Programs and processes
Clinical laboratory operations
Competition
How Thermo Fisher Microbiology solutions best fit the customer needs
Pharmacy within the Cigna Medical sales organization
Pharmacy within the Medical Sales teams and matrix partners
Cigna Pharmacy Managements products
Compliance policies
Consultant on-boarding
ConvaTec processes

Desired experience for clinical account manager includes:

BSc in Medical Technology, Biological Science (Microbiology) or Biotech-related field
Between 5 to 10 years Sales or Microbiology laboratory work experience in the Clinical field
Product training including all bMX Industry products range highly advantageous
Valid Driver’s license with an excellent record
Dynamic, people oriented and customer centric individual
Travel to various meetings or client sites will be required approximately twice a month, including overnight trips and some weekend commitments

Clinical Account Manager Examples

1

Clinical Account Manager Job Description

Job Description Example
Our company is hiring for a clinical account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for clinical account manager
  • Participate in the development and management of customized clinical business plans appropriate for each client, including the evaluation of current client program and restrictions (prior authorization, quantity limits, age limits) to determine appropriate utilization of drug therapy
  • Consult with clients to develop and implement appropriate clinical interventions and claim adjudication edits
  • Participate in the development of disease state management modules by interfacing with company partners to improve array of marketable products
  • Satisfactorily support your assigned Medical Management Teams by providing expert pharmacy consulting services
  • Develop a clear understanding of how to support Medical Management's goals and objectives
  • Provide strategic pharmacy management options to control cost
  • Analyze pharmacy utilization in order to provide the Medical Management Team with consultative solutions
  • The sale of all products within the Clinical Diagnostics Division
  • The design and successful implementation of a sales management plan
  • Exceeding customers needs and expectations in his/her defined territory
Qualifications for clinical account manager
  • Technical knowledge and domain knowledge of the clinical research community (profit and not for profit)
  • Industry/Application expertise
  • Bachelor of Pharmacy required
  • 3 years or more of pharmacy benefit experience in a clinical consultative role
  • Experience with consultative pharmacy management methodologies
  • DNA of ownership, accountability and responsibility
2

Clinical Account Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of clinical account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for clinical account manager
  • Be responsible for Key Accounts Management and strategy, Product management , Key stakeholders & C-suits and executive management
  • Be responsible for exploring new opportunities for Health Sciences (HS) -online Clinical solutions
  • Provide an ongoing presence in the market and sales offices that are assigned for support to further build a stronger knowledge of pharmacy within the Medical sales teams
  • Satisfactorily support and retain an assigned client and customer book of business
  • Meet or exceed annual territory goals for targeted affordability offerings
  • Own the pharmacy request-for-proposal (RFP) analysis and management to ensure best practices
  • Actively engage and support finalist meetings on renewals
  • Develop a clear understanding in to client’s needs, goals and objectives and provide strategic pharmacy management options to control cost
  • Analyze pharmacy utilization in order to provide clients with consultative solutions
  • Lead the presentation of the pharmacy component of client annual review and strategy discussions
Qualifications for clinical account manager
  • Minimum of 3 years working in a key account management role selling into clinical accounts
  • Implements, Maintains and Grows Business in line with clinical governance requirements by conducting internal and external customer meetings
  • Establishes key relationships with customers in order to maximize profitability
  • Maintains an awareness of key factors impacting business strategies in a particular area such as clinical governance, current business trends, global business perspectives and organizational structures and functions
  • Maintains an awareness of Polar Speed/UPS’s competitive environment
  • Works in compliance with General Pharmaceutical Council (GPhC) standards
3

Clinical Account Manager Job Description

Job Description Example
Our company is looking for a clinical account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for clinical account manager
  • Support Medical sales teams with escalated pharmacy issues as necessary
  • Lead the oversight of the analyses, evaluation, and synthesis of the FEP Care Management programs with an integrated approach to support the Local Plans and their integrated care management models
  • Translates trend information into strategic action plans resulting in value-added resources that address Plan business needs
  • Drive revenue growth for the LPG Clinical Product segment, Samco, Liquid Handling organize trainings with channel partners, connecting with LCD team and LED team
  • Ensure channels have adequate support to promote our products (e.g., work days with LPG Reps, training events)
  • Identify and monitor opportunities for performance improvement in clinical sales across the Region (Pipeline reviews via SFDC)
  • Manage relationships at key clinical accounts and help support development of these accounts alongside RSMs / TSRs
  • Act as voice of clinical channel in providing feedback information on new applications/products, customer activity, dealer personnel changes, product quality/reliability, competitive pricing, bid results
  • Resolve or manage commercial issues involving clinical customers (e.g., getting support on RFPs ,GPO’s and IDN)
  • Act as a counsel to advise Commercial Product Managers and Product Managers along with other support functions regarding commercial issues relating to Cardinal, VWR and CCG
Qualifications for clinical account manager
  • Master’s degree in pharmacy from one of the UK accredited universities
  • Excellent understanding of logistics processes / supply chain
  • General understanding of core business processes such as accounts payable, accounts receivable, general ledger, order entry, inventory management, point of sale
  • Excellent sales skills demonstrated by proven track of success in sales
  • Excellent English skills both verbal and written are a must, additional languages are a strong advantage
  • Very good PC skills, specifically Microsoft Office Pro products
4

Clinical Account Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of clinical account manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for clinical account manager
  • Domestic Travel, 60% average
  • Participates in all sales activities and assists with general customer demonstrations, training and support
  • Assists with the development of a customized territory plan – and follows territory plan to provide best return on sales territory and consolidation of travel – time management
  • Establishes and maintains a comprehensive database of all users in territory within CRM
  • Negotiates all genetic analysis sales in territory and generates associated sales contracts and quotations
  • Identify and manage high-caliber genetic analysis sales opportunities through professional screening processes and use of all available information resources
  • Initiate and develop relationships with various key personnel at selected targets
  • Promptly follow-up on any sales leads by making direct contact with prospect and commencing screening
  • Maintain primary relationship with prospects during pre-sales, sales and post sales phases
  • Maintain profit margins through effective sales negotiation
Qualifications for clinical account manager
  • Partner with the Medical sales teams, client and broker/consultants to optimize the pharmacy benefit
  • 3 years or more of Pharmacy Benefit Management (PBM) experience in a clinical role supporting client expectations
  • Operational understanding and competence with PBM clinical programs and product offerings
  • Proficient technical skills using all Microsoft applications
  • Proven ability to influence and solution sell
  • Willingness to travel up to 50% of the time (seasonally), at times with little advance notice
5

Clinical Account Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of clinical account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for clinical account manager
  • Develops a territory business plan key account strategy for each major account assigned
  • Negotiate pricing and contract terms with customers
  • Manages and oversees technical personnel recruitment, training and development
  • Ensures smooth communications and reporting to and from all appropriate administrators at each site
  • Provides professional team and personal growth that meets the needs of a large location or multiple location accounts with a broad focus on all technologies
  • Execute the e-Education and institutional sales strategy by identifying customers in the Education focused territory in combination with marketing and/or sales intelligence
  • The KAM will be held accountable for the relationship with all key stakeholders involved in the sales process within the defined geographic territory
  • The KAM has the commercial responsibility of executing a business strategy and plan to meet and exceed commercial and financial goals, set by the Commercial Director
  • All implementation of these strategic plans will be managed and orchestrated by the individual
  • All contracts will be managed and orchestrated by the KAM
Qualifications for clinical account manager
  • Bachelors Required, Sciences preferred
  • Excellent skills in working a team setting as both a leader and a member
  • Demonstrated ability or aptitude to effectively sell through multiple sales channels
  • Demonstrated ability to effectively negotiate with customers and channel partners
  • Excellent computer skills, including experience in Excel, Powerpoint, Word, and Sales Force
  • Bachelor's in a Life Sciences discipline, or equivalent combination of education and experience

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