Business Program Mgr Job Description

Business Program Mgr Job Description

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Business program mgr provides strategic communications consulting for business partners (across enterprise staff and business units or within a business unit) and identifying key messages.

Business Program Mgr Duties & Responsibilities

To write an effective business program mgr job description, begin by listing detailed duties, responsibilities and expectations. We have included business program mgr job description templates that you can modify and use.

Sample responsibilities for this position include:

Partner with Education Sales, finance and operations support teams to streamlines cross functional process such as revenue forecasting, sales compensation process
Conduct data analysis to gain insights into business trends and provide recommendations
Drive and maintain Segment stakeholder relationship, engagement and alignment
Establishing standard listening channel for Field Sales to communicate and/or escalate issues and sales blockers
Partner with Field Sales Leadership, WW EPG Productivity Sales GM, Compete resources, Services/Support, and Product/Business Group Leadership to prioritize issues, develop action plans, assign owners, and drive issues to resolution
Program Manage the global process and tools and ensure seamless integration with existing rhythms of business
Be the Voice of the Field to advocate for field and customer issues
Be prepared to engage with customers and partners on key issues to better understand and resolve issues including but not limited to those related to Productivity
Be the Subject Matter Expert on Top Issues and Sales Blockers by developing in-depth understanding of what the issues are and what will it take to resolve them
Facilitate cross-group Root Cause Analysis sessions when needed

Business Program Mgr Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Business Program Mgr

List any licenses or certifications required by the position: PMP

Education for Business Program Mgr

Typically a job would require a certain level of education.

Employers hiring for the business program mgr job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, MBA, Computer Science, Finance, Education, Marketing, Engineering, Management, Technical, Information Systems

Skills for Business Program Mgr

Desired skills for business program mgr include:

How to design and execute high-touch programs leading to successful customer engagements
Global and cross-cultural communication styles and business protocol
Python
R
Similar
Enterprise Services and Premier
Microsoft Enterprise Services business models
Unified support is strongly
Business priorities and ensure that your briefings effectively represent Microsoft’s strategic direction and offerings
Business process and policy needs by managing key internal relationships and participating in the team’s readiness

Desired experience for business program mgr includes:

Recognized for his or her expertise on policies and procedures for processes and services
Analyze historical issue/sales blockers data to identify 20% areas which are sources of 80% of issues in the business so that leadership can take a strategic approach to address them
Influence BG leadership decisions especially with respect to issues raised by the Field
Ability to identify root causes of problems with sales processes and tools
Ability to formulate a strategy to address root causes of problems or seize new opportunities
Ability to execute a program, revise and implement the strategy

Business Program Mgr Examples

1

Business Program Mgr Job Description

Job Description Example
Our company is looking to fill the role of business program mgr. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for business program mgr
  • Drive CPE culture and accountability to improve CPE
  • Design, launch Rhythm of the Business (ROB) (process / dashboard / scorecard) and report back process ensuring results are socializing with Volta work stream owners (offering level owners, operations, delivery)
  • Support segments and the field to identify key experience drivers and improve the quality and consistency of Customer and Partner Experience
  • Developing, creating and implementing communication strategies that position the team for success
  • Define tracks for work needed for inside sales unit transition
  • Identify team members needed for each track
  • Create and execute program plan including change management, dependency management, organizational communications, key metrics and dashboards
  • Orchestrate all activities and meetings needed to execute on the plan
  • Oversee transition deliverables and milestones
  • Work cross functionally to manage program scope, risks, dependencies, and drive issues to resolution
Qualifications for business program mgr
  • Strong ability to collaborate internally with people across sales and corporate responsibilities
  • Strong project management and implementation experience that involves non-reporting stakeholders
  • Simplifies business operations within the context of corporate and local requirements and guidance
  • Strategic and pragmatic thinker who has balanced many factors (local business performance, resource constraints, characteristics of customer base and external market conditions) to influence leaders about what changes are appropriate for the business
  • Strong implementer of adoption success and modifies/enhances adoption approach to achieve desired results
  • Knows when to leverage his/her personal credibility and respect to appropriately influence change efforts
2

Business Program Mgr Job Description

Job Description Example
Our company is growing rapidly and is hiring for a business program mgr. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for business program mgr
  • Leverage tools to provide visibility in portfolio/program/project status to improve visibility and facilitate decision making at all levels of the organization
  • Provide monthly status to key stakeholders and escalate specific program decisions needing executive attention
  • Engage and direct multiple discussions across stakeholder groups
  • Results - this is an awesome opportunity and an awesome group of people, you will have all our support and partnership – and expectations are high – we’re looking for results
  • Maintain and support the Month-end close of Financial Revenue Recognition, reconciliation of differences and responses to queries from the Field, mission critical operational processes for month-end reports
  • Manage weekly, monthly, quarterly and annual cadence of the Cloud business
  • Support key leadership events – board meetings, quarterly business reviews, major presentations, analyst events, by establishing agendas, timelines, presentation outlines, and owners
  • Partner with metrics team to develop an accountable model to define and execute against key performance measures
  • Project manage CBU-wide initiatives that support overall annual goals
  • Partner with finance to develop and maintain annual budget
Qualifications for business program mgr
  • Bachelor’s degree in Business or Engineering or equivalent experience required
  • Strong Analytical/Excel skills required
  • Must have excellent communication (verbal and written) and interpersonal skills
  • 7+ years experience as a program manager (3+ in a global capacity)
  • Ability to influence at multiple levels in an organization and across organizational boundaries
  • Expert knowledge of the project management function
3

Business Program Mgr Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of business program mgr. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business program mgr
  • Compiles regular reports on community outreach participation tracks participation rates for Program events
  • Serves as a liaison to public and community agencies
  • Define and manage a Sitecore infrastructure team backlog for the OCP Engineering team
  • Formulate infrastructure requirements to meet business continuity planning scenarios
  • Define and manage analytics and personalization work backlog for new reporting features
  • Maintain Solr/Mongo aggregation and indices to ensure sustained hydration of reporting data
  • Own & manage all CMS Azure subscriptions
  • Own Release Management (RM) as a function that facilitates release dates, scope, execution, and deployment readiness go/no-go
  • Own the setup, maintenance, and operationalization of platform content federation and syndication features
  • Define and manage partner blog platform work backlog to include setup/permissions of new field blog sites
Qualifications for business program mgr
  • Strong Excel knowledge, with emphasis on building & delivering standard reports
  • Listen to and investigate multiple new listening channels and/or segments to understand their customer and partner data input systems like surveys, customer engagement forums, social
  • Understanding of industry frameworks and methodologies desired, certification preferred
  • GSMO Planning Alignment - work with key GSMO planning contacts and work streams to represent and support DX interests in all Planning Milestones across Evangelism, Tools and ISV
  • Thrives in and can drive results in a complex, multi-site, multi-stakeholder environment
  • Communication and Engagement - Effective communication with senior leadership and with impacted parties is critical for this role
4

Business Program Mgr Job Description

Job Description Example
Our growing company is looking for a business program mgr. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for business program mgr
  • Serve as the primary point of contact for resolving all security vulnerabilities
  • Leads by example within the team by producing simple, extensible, and maintainable code with very few defects
  • Finds and fixes all classes of defects, and contributes to effective test plans
  • Drives collaboration on features across feature teams
  • Begins to find ways accomplish more by enabling others
  • Overcomes obstacles by resolving issues, regardless of team boundaries, and identifies and resolves teamwork issues
  • Supports customers and partners in the definition of infrastructure strategy for large and complex customer engagements
  • Drives feature completion and resulting user experience for the life of the product/service
  • Has a sense of pride and personal accountability for the end-to-end product/service quality
  • Excellent cross group, inter personal, presentation & written communication skills
Qualifications for business program mgr
  • Familiarity with implementing enterprise level software implementations
  • Own and manage all aspects of the monthly publish processes of the SMSG ROB Scorecard program including creation of new processes and improvement of existing processes, program governance, and decision making
  • Responsible for delivering the SMSG Subsidiary and Business Scorecards on a monthly basis for Corp and Field ROB Business Reviews
  • Lead validation processes with Corp metric and scorecard owners
  • Develop robust methods for understanding how effective the processes are within the RoB program - this may include developing and maintaining a scorecard related to the execution and effectiveness of the various processes
  • Change Management o Execute and maintain on-going change management processes for metrics including change strategy, process, governance, and implementation - accountable for ongoing auditing of changes and ensuring the consistency and accuracy of output
5

Business Program Mgr Job Description

Job Description Example
Our company is growing rapidly and is hiring for a business program mgr. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for business program mgr
  • Ability to work across all SDLC phases to define, influence and drive adoption of engineering deliverables
  • Provide thought leadership in Information Architecture across business and data systems
  • Lead and drive successful end-to-end data architecture and integration for strategic SAP ECC ERP implementation, including focus on data management components such as SAP MDG
  • Evolve existing roles and responsibilities related to IA data management and ensure clear accountability for stewardship of the company’s principal information assets
  • Enhance existing enterprise-wide Data Management framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture
  • Provide leadership to Business, Functional areas, IT business and operations functions, to achieve their objectives
  • Provide progress reports to major initiative Steering Committees, Services leadership and IT Leadership as needed and oversee periodic updates to the Information Architecture Roadmap
  • Maintain all employee/contractor information in a single staff planning database
  • Coordinate with BI leaders to ensure that all staffing plans are kept up to date as changes occur within their teams
  • Complete monthly reports for Resource Plan of Record data and Organizational charts within an overall Charter BI deck
Qualifications for business program mgr
  • Development and Management of Multiple Projects
  • Strategic Thinking with Track Record in Designing and Implementing Change
  • Engage EPG, WWPS, SMSP, and Services to understand customer and business goals and related revenue, usage and satisfaction blockers
  • Engage key device stakeholders to understand customer and business goals and related revenue, usage and satisfaction blockers
  • Identify, capture and validate systemic issues/risks for OneList program across multiple communities, stakeholders, and listening channels
  • Excellent knowledge of local and international trade regulations and procedures

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