Support Analyst Cover Letter

Please consider me for the support analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for ad hoc reporting support with the ability to address a wide range of issues and needs as required.

My experience is an excellent fit for the list of requirements in this job:

• UNIX (Linux, Solaris), Shell scripting, Perl
• Working knowledge of programming languages (Java, JavaScript, C#, XML within J2EE, multi platform environment)
• Second Shift Data and Digital Image Process Load Preventative Maintenance on Systems and Checking Backups
• Experience with both PC and MAC operating systems
• Experience within the apartment or student housing industries highly preferred
• Experience with network and Internet protocols
• Active Directory – users and computers management, design and distribution of group policy
• Windows OS XP / 7 / 8 / 8.1 / 10

I would like to submit my application for the support analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for training to others in the department/ function as a highly skilled generalist who can be successful assigned to any operations function with the ability of independent decision-making.

Please consider my qualifications and experience:

• Operating systems - Unix, Linux, Windows servers
• Database Management Systems, Web Servers
• Internship in IT or experience as IT Analyst
• Minimum six months’ experience in business or data analysis
• Proficiency with Microsoft Office Suite with emphasis on Excel
• Experience with applications analyses and support
• Familiarity with Unix, HTML, SQL will be considered an advantage
• Experience in programming and familiarity with data bases will be considered an advantage

I would like to submit my application for the support analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for approval for changes to rules, processes, and policies The ability to be adaptable and to work constructively with a technically diverse team is also crucial.

Please consider my qualifications and experience:

• Proven track record of embracing business strategy and delivery solutions aligned with NAMA objectives
• Demonstrated acumen for continuous improvement, with measurable improvements across a key project
• Experience collaborating with various business partners across an organization to drive change and improve business performance
• Demonstrated enterprise thinking
• Good knowledge of database concepts and middleware solutions (Oracle WebLogic/ IBM BPM)
• Interest transaction protocols used by Clear2Pay example SEPA, SWIFT, TCP/IP…
• Fast learner and able to become proficient in new technical or functional subject matters
• Able to understand and deliver effective solutions that meet both customer and Clear2Pay technical and business drivers

I would like to submit my application for the support analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for customer service and escalated support with the ability to respond and resolve customer inquiries in a timely and professional manner, handling the most difficult and complex service issues to resolution.

Please consider my experience and qualifications for this position:

• Perform Incident Management- Support L2 team with appropriate technical support for dealing with the Incidents
• Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents and resolve the incident thereafter
• Ensure all Ab-Initio & SAS applications are fully supported to meet (and strive to exceed) the SLA requirements of service area
• Previous experience in the Supply Chain domain
• Oracle, Unix, SQL experience
• Demonstrates initiative and is inquisitive
• Is a team player and works well in a highly active atmosphere
• Demonstrates customer service ethics and core values

In response to your job posting for support analyst, I am including this letter and my resume for your review.

Previously, I was responsible for reference and guidance to junior team members and ability to train and guide as required by requirements and goals.

Please consider my qualifications and experience:

• Provides customer training for a specific Tax & Accounting, Government software
• Act as point of contact for escalated and more complex issues on product functionality
• May respond to inquiries regarding a specific or more complex product (e.g number of products, complex technologies) or a specific customer (customer size, higher revenue tied to customer)
• Training and coaching new team members on processes and procedures
• Report writing software experience
• Government tax knowledge preferred
• Strong product knowledge of a specific set of products or broad knowledge for a specific set of customers
• Extensive technical support or related customer service experience in a software environment