NOC Manager Cover Letter

In response to your job posting for NOC manager, I am including this letter and my resume for your review.

Previously, I was responsible for direct supervision of subordinate managers to coordinate the daily activity of computer and item processing personnel.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Arrive to work on time Follow directions from a Supervisor
• Experience as NOC/Support team leader or manager, including personnel and shift coordination and management, and making daily reports on shift operations and issues handled/escalated
• Experience configuring and supporting Access equipment
• Strong knowledge of troubleshooting techniques in a complex operational IP network
• Distributed computing (load balancers, service clusters, server pools, communication via API, etc)
• Manage and resolve escalated issues by customers and internal systems
• Extensive experience on Incident and problem management
• Make technical and process recommendations

In response to your job posting for NOC manager, I am including this letter and my resume for your review.

Previously, I was responsible for management and works closely with Government representatives on communication and computer hardware and software matters to include vital automation system operations.

Please consider my experience and qualifications for this position:

• Provide management mentorship to all levels of exempt employees on accomplishing goals
• Build strong team relationships with CMS teams and peers
• Role might require occasional travel to customer meetings
• Acting as an escalation point to customer problems
• Drive for continuous learning, results-orientation, and collaboration
• Business and technical expertise and extensive customer service engineering experience
• Previous experience with call center technology
• Previous experience reading, analyzing, and interpreting data for the purposes of establishing facts and drawing valid conclusions

I submit this application to express my sincere interest in the NOC manager position.

Previously, I was responsible for for and supports design, selection, development, deployment and maintenance of computer hardware and software for student labs.

Please consider my experience and qualifications for this position:

• Coordinating directly with satellite service providers
• Providing expert assistance with the design of upgrades to the infrastructure to improve quality of service to the fleet
• Assisting with the trouble shooting of shipboard failures
• Coordinating directly with shipboard operators to determine cause of failure and then coordinate either the re-configuration or shipment of new equipment to the ship for restoration
• Determining optimum time frame to shift ships from one ocean region to another, as ships transit requires
• Testing proposed configurations to ensure new capabilities are compatible with the MSC environment
• Implementing configuration changes or upgrades within the MSC environment, including backup capabilities
• Testing installed capabilities including Continuity of Operations Plans

Please consider me for the NOC manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for integrated work processing, presentation delivery, spreadsheet analysis, database management, forms processing, publishing, enterprise content searching, and knowledge management.

Please consider my qualifications and experience:

• Maintaining currency of as-is documentation
• Strong knowledge of overall network architecture and wireless network principals –, call server/media gateway/BSC/RNC/MME/USD/BTS/e-node B/ E/911 systems ( Ericsson/Nokia)
• Strong working knowledge of ITIL Service Management concepts
• Working knowledge of the distributed computing environments
• Applicable professional process-flow design experience
• Mentor other leaders within CMS
• Assume leadership role over multi-functional teams to drive service delivery and/or product improvements
• Identify and work on issues that affect worldwide CMS and other services teams

I submit this application to express my sincere interest in the NOC manager position.

Previously, I was responsible for project management support for development and enhancements of contact center platform, including integration with SFDC, building APIs and/or Computer Telephony Integration (CTI).

My experience is an excellent fit for the list of requirements in this job:

• Previous experience with key business concepts (profit/loss, ROI, annual budget planning)
• Proficient in Microsoft Office products (Excel, Work, Powerpoint, Access)
• Knowledge of network operations, data center operations, virtualization (including SAN/NAS technologies and SAN fabric technologies), network hardware, and software installation and configuration strongly preferred
• Work closely with regional and global teams to provide ongoing support for the global network infrastructure, which includes the iShares platform
• Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team
• Occasional weekend and evening work
• Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture
• Provide leadership in network operations support locally and collaboratively with global peer