Warranty Manager Resume Samples

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CH
C Hand
Camylle
Hand
231 Rolando Harbor
San Francisco
CA
+1 (555) 325 2676
231 Rolando Harbor
San Francisco
CA
Phone
p +1 (555) 325 2676
Experience Experience
San Francisco, CA
Warranty Manager
San Francisco, CA
Prosacco-Mitchell
San Francisco, CA
Warranty Manager
  • Responsible for managing processes including SIS scheduling and task assignment, summary invoicing, budget set up, report analysis
  • Evaluate continuous process improvement of existing systems from top to bottom optimizing and improving the warranty process and other processes
  • Responsible for measuring & report WCH performance, claim quality, submission and processing time
  • Provide leadership, coaching, mentoring and development to direct reports, their teams and the service provider
  • Responsible for ongoing Sarbanes Oxley (SOX) compliance
  • Process ownership and improvement of all warranty processes, systems, procedures and training
  • Understands and actively supports individual markets specific strategies ensuring seamless customer service and service level standards are exceeded
Boston, MA
Project Warranty Manager
Boston, MA
Hartmann and Sons
Boston, MA
Project Warranty Manager
  • Respect the Cost /Budget of the work package / aligned with work progress
  • Manage QCD of the Warranty activity
  • Manage problem-solving action by coordinating the actions of the relevant stakeholders in the project ie (PrEM, PrIM, PrSM,)
  • REX consolidation from project for the platform through regular update of database
  • Support REX consolidation from project for the platform
  • Ensure the trains are repaired according to contractual obligations
  • Review the WI resource with the site Warranty Director
present
San Francisco, CA
Head of Installation & Warranty Manager
San Francisco, CA
Zieme, Spinka and Kohler
present
San Francisco, CA
Head of Installation & Warranty Manager
present
  • Maintaining a safe, efficient and regulatory compliant working environment
  • Ensuring Contractors & staff managed efficiently
  • Management of post –installation warranty support services
  • Continuous improvement initiatives (6S)
  • C Rating Certification
  • Functional leadership of Engineering Installation team
  • Completion of aircraft modification programme, including customer acceptance, within agreed time-lines
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Rutgers University
Bachelor’s Degree in Engineering
Skills Skills
  • Ability to build and maintain strong working relationships with WCH, Market Company and the Dealer Network
  • Strong leadership skills with the ability to work independently
  • Strong interpersonal skills and integrity
  • Word, Excel, PPT, ability to introduce and run IT projects
  • Knowledge of Volvo Systems would be advantageous (e.g. GDS, UCHP, Impact and VOSP, QRAFT, as well as experience of conducting Warranty audits
  • Previous experience or product knowledge of the Building Material and/or Door Industry is desired
  • Excellent oral and written communication skills
  • Ability to create and drive change and effectively communicate throughout the organization
  • Proficient in Microsoft Office
  • Direct leadership of Division Warranty Team
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15 Warranty Manager resume templates

1

Warranty Manager Resume Examples & Samples

  • Drive timely resolution of warranty issues to minimize ZF TRW financial exposure and increase customer satisfaction
  • Act as the primary interface between ZF TRW and customers on warranty related status and action plans. Represent BCS position to customer for technical issues regarding warranty issues, claims, status, and closure. Develop and present data to support BCS NA/SA position for financial responsibility for warranty issues via data analysis (i.e. technical factors, responsibility, cost-sharing, etc.). Review customer warranty quality scorecards and commercial agreements and communicate impact to BCS NA/SA teams at all levels, as appropriate. Understand and communicate customer requirements. Drive activities to ensure customer timing and expectations are met
  • Collect, integrate, and analyze data from multiple sources to develop a picture of warranty performance and trends. Communicate results to internal and external customers with charts, graphs and summaries. Using appropriate data sources, such as customer portals, analyze and identify warranty trends requiring corrective action
  • Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time. Develop strategies and techniques to minimize Trouble Not Found conclusions. Manage proper disposition and storage of warranty material
  • Work with cross-functional teams address and resolve technical and commercial warranty issues. Raise issues to appropriate organizational level for action. Coach and mentor teams in the application of sound problem solving tools. Work with Manufacturing, Quality, Design, Process Engineering, Supplier Quality and other teams, as needed, to develop and document failure modes, containment actions, root cause(s) and corrective action(s)
  • Set BCS NA/SA Warranty team strategy, goals, objectives, and priorities in line with BCS strategic priorities. Manage and supervise team activities within budget and headcount constraints. Provide leadership to all assigned engineers, technicians, analysts, clerks, etc. Ensure development plans are in place and are aligned with BCS NA/SA and individual growth plan objectives. Ensure all department personnel have the training and resources appropriate for their job function
  • Interface with BCS regional warranty leads and ZF TRW central quality, commercial warranty, and other business unit’s warranty groups. Benchmark differing group’s activities and implement best practices. Share resources as appropriate to minimize ZF TRW expense. Work effectively with Engineering, SQA, Purchasing, and Sales to implement the Warranty Strategic Action Plan
  • Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions. Produce and analyze warranty performance charts by product line and customer, such as run charts, trend charts, Paynter charts, MOP/MIS charts, etc. Report product line and/or commodity IPTV/CPV better/worse calculations and compare to prior Model Year and/or Vehicle line warranty performance
  • Create warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team. Prime contact for TS 16949 internal and external auditors concerning warranty-related processes
  • Perform projections of BCS NA/SA product warranty performance. Provide the detailed data that supports warranty reserve levels for Sarbanes-Oxley compliance. Determine the ZF TRW and customer business case rationale for proposed product/process changes to improve warranty performance. Perform warranty projections for PPAC and/or other high risk warranty events. Benchmark BCS NA/SA product lines to determine performance versus competitors. Develop and provide input of projected warranty costs into the customer quote process
  • Lead in the development of new test equipment, fixtures, software and other tools needed for present and future designs
  • Comply with and support the health, safety, and environmental programs, policies and procedures
2

Quality & Warranty Manager Resume Examples & Samples

  • Manage warranty activities within Market Sub Sahara Africa & LAPAC
  • Share information and knowledge regarding warranty issues and solutions with FSE
  • Responsible for claim handling for Private Importers
3

Warranty Manager Resume Examples & Samples

  • Direct leadership of Division Warranty Team
  • Process ownership and improvement of all warranty processes, systems, procedures and training
  • Define warranty process best practices that can be standardized across sites
  • Drive consistency and standardization across the teams by implementing Standard Operating Procedures (SOP’s) in support of corporate warranty policies and guidelines
  • Interact with Customer Service, Sales and Operations to build processes into a more robust system
  • Provide leadership, coaching, mentoring and development to direct reports, their teams and the service provider
  • Provide regular updates to leadership on trends, issues and escalations as needed
  • Handle complex and escalated warranty issues while partnering closely with Operations and Sales on the resolution
  • Coordinate and manage Warranty projects and initiatives to improve the Customer experience and reduce escalated issues
  • Responsible for ongoing Sarbanes Oxley (SOX) compliance
  • Follow all company related safety / environmental rules and regulations
  • Perform other various duties as assigned
  • Minimum of 5 years’ experience in a warranty claims leadership position
  • Previous experience or product knowledge of the Building Material and/or Door Industry is desired
  • Candidate must have ability to effectively handle multiple tight timeline situations
  • Ability to create and drive change and effectively communicate throughout the organization
  • Strong leadership skills with the ability to work independently
  • Travel required within North America
4

Warranty Manager Resume Examples & Samples

  • Design and direct the work of the team. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team
  • Create and maintain metrics for gauging warranty data, impact and cost along with departmental performance
  • Evaluate continuous process improvement of existing systems from top to bottom optimizing and improving the warranty process and other processes
  • Manage and expand the current expanded warranties programs
  • Create and maintain warranty information, contracts and repositories as needed
  • Work closely with the Global Sourcing team on vendor financial recovery
  • Act as SAP Super User within functional area as assigned
  • Associates Degree in related field OR 4 years of warranty or technical service administration experience within a similar working environment
  • Experience in conducting general training and providing coaching to team members
  • Bachelor’s degree (Business, Marketing, Project Management)
  • Effective time management and prioritization skills in order to handle shifting priorities and workloads
  • Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook) to document, analyze and present metric data
  • Ability to work independently and in a group setting
  • Previous experience using SAP or equivalent ERP
5

Warranty Manager Resume Examples & Samples

  • Manage warranty activities within the assigned region to share information and knowledge regarding warranty issues and solutions with other markets and with central functions
  • Carry out warranty audits at Market Companies/Importers and Dealers according to BP
  • Re-debit any faults found during the audits or AMA investigations
  • Follow up (monthly) on settled warranty budget
  • Responsible for maintaining correct Warranty labor rate in the assigned Market
  • Responsible for training WCH/MCI Imp people in warranty issues and keep them updated with changes in warranty rules and the systems that are used for warranty handling
  • Implementation of new warranty system and maintaining
  • Visit MEENA countries regularly
  • Development of countries according to warranty regulation
  • Administrate recall follow-up procedures
  • Responsible for measuring & report WCH performance, claim quality, submission and processing time
  • Claim handling on Middle East countries
  • Carry out other tasks assigned by the Product Quality and Warranty Manager
  • University degree in Mechanical Engineering or equivalent experience
  • Preferably you have Volvo Truck commercial and product knowledge
  • Ability to build and maintain strong working relationships with WCH, Market Company and the Dealer Network
  • Analytical skills (producing reports)
  • Strong interpersonal skills and integrity
  • Word, Excel, PPT, ability to introduce and run IT projects
  • Knowledge of Volvo Systems would be advantageous (e.g. GDS, UCHP, Impact and VOSP, QRAFT, as well as experience of conducting Warranty audits
  • Fluent in English, both verbal and written
6

Project Warranty Manager Resume Examples & Samples

  • Monitor project reliability performance
  • Analyze and identified gap between train reliability and contractual or agreed target
  • Implement reliability Growth plan
  • Ensure failures Quality data captured in RLS are pertinent and relevant for reliability growth improvement and overall REX for the project
  • Evaluate the impact of the modifications on the reliability
  • Support REX consolidation from project for the platform
  • Manage problem-solving action by coordinating the actions of the relevant stakeholders in the project ie (PrEM, PrIM, PrSM,)
  • When corrective solution is known and validated, request Service Team Implementation present in the depots to perform the appropriate corrective actions
7

Retrofit & Warranty Manager LC Resume Examples & Samples

  • Implement and manage infrastructure / logistics / site processes
  • Manage depot team and its workload
  • Ensure fleet availability according to contractual commitments
  • Ensure execution of scope of activity incl. Commissioning, and FMI (Field Modification Instruction)
  • Supervise local consignment / Warranty stock availability
  • Liaise with customer and maintainer
  • Ensure performance of team in line with allocated QCD budget during execution phase for Warranty, Commissioning and Homologation support, FMI scope
  • Coordinate contributions to Reliability Growth & Return of Experience by WI teams
  • Ensure compliance to standard processes (ISO, EHS, WI processes) for depot teams
8

New Home Warranty Manager Resume Examples & Samples

  • Lead and develop the talented people who make up our Customer Care Team
  • Ensure your group is performing exceptional service in alignment with our new home warranties and and high internal standards
  • Analyze the service needs of the division and develop programs to elevate performance and enhance the home owner experience
  • Partner with Construction and Sales Teams to ensure consistancy and support among all team members
  • Build relationships with our vendor partners and subcontractors to ensure the quality and timeliness of work performed meets our standards
  • Resolve issues in a proactive manner and ensure vendor purchase orders and payments are processed as per your approval, ensuring cost effective resolutions
  • Ultimately responsible for resolving issues that have been elevated from a Customer Care Team Member, unsatisfied homeowner, homeowner association, or subcontractor
  • HS Diploma required; Bachelor's Degree preferred
  • Previous management experience with strong leadership skills including the ability to set objectives, delegate tasks, and evaluate performance of staff
  • General residential construction experience highly desirable
  • No less than two (2) years Customer Service experience
  • High level of technical aptitude and ability to learn new systems quickly
  • Must be able to analyze defects or product problems to discover the root cause, and determine solutions to produce the desired outcome; often under pressure
  • Must be responsive to customer needs while maintaining a high degree of professionalism
  • Ability to explain complex issues to others in a manner easily understood by both construction industry professionals and customers
9

Project Warranty Manager Resume Examples & Samples

  • Manage QCD of the Warranty activity
  • Review the WI resource with the site Warranty Director
  • REX consolidation from project for the platform through regular update of database
  • When corrective solution is known and validated, request Warranty Implementation or TLS teams present in the depots to perform the appropriate corrective actions
  • Total 10 years’ experience in Rolling Stock,
  • Knowledge of Locomotive, as a plus
  • Knowledge in warranty and reliability activities
10

Head of Installation & Warranty Manager Resume Examples & Samples

  • Manage individual aircraft modification & maintenance project to meet key cost and programme requirements
  • Functional leadership of Engineering Installation team
  • Liaising with Part 21 G & J teams to achieve installation programme requirements
  • Maintaining a safe, efficient and regulatory compliant working environment
  • Certification and management of EASA Part 145 Installation & maintenance activity
  • Engineering Management Team Member
  • Engineering Duty Manager
  • SMS ORB contributor
  • Efficient use of Company resources (staff, Contractors, Spares, consumables, facilities)
  • Aircraft systems, maintenance processes and modification programmes experience
  • Leadership or Supervisory experience
  • Competent understanding of SMS
  • Competent understanding of project planning principles
  • Competent IT skills
  • Competent communication skills, both verbal & written
  • Rotary wing Line & Base maintenance experience
  • Current knowledge of EASA Part M & Part 145 regulations
  • Understanding of Part 21 G & J functions
  • EASA Part 66 B1.3 or B2 Licence
  • Type Rating EC135/145 or similar
11

Warranty Manager Resume Examples & Samples

  • Develop a customer specific account strategy for managing assigned OEM’s related to Lifestyle Audio
  • Mentor, develop and manage Warranty Engineers to improve their core technical competencies
  • Quickly resolve critical and long standing customer issues and complaints
  • Establish and maintain Lifestyle Audio team responsibilities within HARMAN via RASIC and process definitions
  • Provide consistent and transparent communications with the customer - Present warranty status, findings and progress to OEM Management
  • Negotiate OEM warranty terms and conditions, and contract extensions
  • Negotiate contracts with, and manage performance of, warranty service providers
  • For each new OEM product, lead team to establish (during product development) and maintain (during and after mass production) a warranty system that covers the following elements
  • Warranty Settlements
  • Bachelor’s degree in engineering or management
  • 7 – 10 years in related work, involving data collection, warranty reporting, technical assistance, service parts and claim processing
  • The employee must be able to lift up to 50 lbs
12

Warranty Manager Resume Examples & Samples

  • Supervise install sales data entry and administrative associates
  • Cleary communicates work/standards for service to be preformed
  • Responsible for managing processes including SIS scheduling and task assignment, summary invoicing, budget set up, report analysis
  • Oversee subcontractor procedures including set up and validation of new subcontractors, communication as needed with insurance agencies regarding adequate coverage, reviewing coverage expiration and renewal notifications, processing subcontractor invoices and payments
  • Oversee administration of document management, retention and document workflow including creating installed sales agreements, subcontractor maintenance and compliance and other installed department documentation, as needed
  • Open communication with all levels regarding market challenges, solutions and business impacts
  • Perform personnel management duties including training, hiring, terminating, initiating disciplinary actions, completing performance reviews, monitoring and making departmental wage recommendations
  • Minimum experience required—2-4 year customer service and sales support, data entry, construction and building materials supply. Supervisory experience preferred
13

Warranty Manager Resume Examples & Samples

  • Processes warranty claims on a timely basis
  • Processes all warranty paperwork to ensure proper documentation
  • Reviews Warranty Administrator’s claims and paperwork for completion
  • Develop warranty policies and procedures
  • Verifies criteria required by factory or distributor
  • Reconciles all warranty receivables with payments through the appropriate accounting schedule
  • Posts credits on computer
  • Resubmits all rejected claims promptly or receives authorization to write them off
  • Follows up on payment of outstanding claims
  • Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
  • Arranges for parts to be shipped to the factory or distributor, or to be scrapped
  • Files and maintains all service records as required by the warrantor
  • Keeps informed of all factory recalls and bulletins
  • Analyze root causes of warranty claims and identify methods to reduce claims
  • Bachelor of Science degree or equivalent experience in Warranty, Quality and/or Engineering; Six Sigma or Red X training would be a plus
  • Minimum of 3-5 years in warranty field involving major automotive OEMs
  • PC office application proficiency in PowerPoint, Excel, Word, especially focused on Excel reporting, charting and pivot table design and manipulation. Minitab proficiency would be a plus
  • Teamwork Capacity
  • High level of customer service
  • Strong organization and follow up ability
  • Ability to take on multiple projects at one time