Resort Manager Resume Samples

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M Botsford

Mazie

Botsford

93419 Annamae Curve

Phoenix

+1 (555) 374 9963

93419 Annamae Curve

Phoenix

Phone

p +1 (555) 374 9963

Experience Experience

Boston, MA

Resort Assistant Manager

Boston, MA

Botsford-Hackett

Boston, MA

Resort Assistant Manager

Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Take charge of the duties of the Front Office Manager when the Front Office Manager is off/vacation
Works harmoniously with co-workers and supervisors
Perform other tasks or projects as assigned by hotel management and staff
Interview and select job applicants as well as supervise, discipline and give performance evaluations for employees
Assist guests regarding hotel facilities in an informative and helpful way

Dallas, TX

Resort Manager

Dallas, TX

Haley Group

Dallas, TX

Resort Manager

Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established.
Conduct and or participate in the performance review of specific Planning Committee members and the development of any manager assigned as a mentee
Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
Aid in the development of existing personnel and assist in the recruitment of new employees
Creates and manages Association(s) budgets
Will execute all operational and strategic initiatives that have been discussed, providing feedback, and alternatives
Assists the General Manager in duties of enforcement of the governing documents for all facilities

present

Detroit, MI

Resort General Manager

Detroit, MI

Stracke LLC

present

Detroit, MI

Resort General Manager

present

Provide strategic and operational leadership for a resort team of up to 1800 Cast Members
Drive guest and cast satisfaction to include show quality, safety, efficiency and productivity
Leverage a strong service orientation and a disciplined work ethic to inspire our Cast to exceed guest expectations everyday
Lead and support the resort in the achievement of financial and operational targets
Serve as a leader, mentor and coach and drive talent planning and development across the resorts
Provide inspiring leadership and direction for environment, conservation, safety and social responsibility initiatives
Oversee the hiring, reviewing, disciplining and separating of staff, in accordance with the organization’s staff management policies

Education Education

Bachelor’s Degree in Hotel

Loyola University Chicago

Bachelor’s Degree in Hotel

Skills Skills

Possess strong commercial acumen, with experience in increasing profitability
Run the quality program and implement actions in order to impact significantly the quality scores and the guests experience
Proficient in time management; the ability to organize and manage multiple priorities
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
Multi tasker with strong attention to detail
Strong Problem solving abilities
Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
Knowledge of office processes, practices, and computer literate in a Windows environment using Excel, Power Point, Word, Publisher, Outlook, Adobe Acrobat, and Building Link Resident Software
General Management experience in a similar quality hotel
In-depth knowledge of the hotel/leisure/service sector

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15 Resort Manager resume templates

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Resort General Manager Resume Examples & Samples

Provide strategic and operational leadership for a resort team of up to 1800 Cast Members
Drive guest and cast satisfaction to include show quality, safety, efficiency and productivity
Leverage a strong service orientation and a disciplined work ethic to inspire our Cast to exceed guest expectations everyday
Develop high performance teams focused on improving the overall Walt Disney World resort experience and business performance metrics
Lead and support the resort in the achievement of financial and operational targets
Serve as a leader, mentor and coach and drive talent planning and development across the resorts
Drive the Resort experience by leveraging strategic support partnerships and integration to provide a world class hotel experience and level of service to our guests
Provide inspiring leadership and direction for environment, conservation, safety and social responsibility initiatives
10+ years progressive hospitality leadership experience
Proven track record driving change, innovation and service excellence
Proven leader who enables the overarching strategy and drives results through creative sensibilities, strong business acumen and strategic thinking
Demonstrated experience delivering operational excellence and leading businesses to strong financial performance
Proactive focus on anticipating diverse needs of our global consumers and ability to translate these needs into highly relevant and meaningful Guest experiences
Proven experience in a multicultural environment
Proven leader who pushes himself/herself and team to next level of quality and service
Demonstrated ability to inspire, drive enthusiasm and teamwork with a commitment to excellence
Proven leader who recognizes, retains and invests in the development of talent and the growth and satisfaction of the teams
Demonstrated potential and/or ability to build and foster relationships with cross functional partners and operate successfully in a matrix environment
Demonstrated ability to lead in a collaborative style as well as communicate in an engaging and impactful manner
International hotel leadership experience with global hotels and resorts
Seasoned hotelier who has been part of transformational work or service transformation
Bilingual or multi-lingual strongly preferred
Leadership of Resort Vacation Ownership or Membership experience
Bachelor’s degree in Hospitality or equivalent experience

Resort Manager Resume Examples & Samples

5/10 years’ experience in a management position in luxury hospitality
Strong crisis management skills
Coordinate and manage the day-to-day operations of the hotel
Attend and participate in all Planning Committee meetings and events
Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
Conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
Meet on a regular basis with all managers, supervisors, and non-management employees
Monitor all standards in the hotel to ensure they are in place and enforced
Control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis
Conduct and or participate in the performance review of specific Planning Committee members and the development of any manager assigned as a mentee
Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees
Aid in the development of existing personnel and assist in the recruitment of new employees
Conduct daily and weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow
Control expenses through actively participating in all areas of the hotel operation
Ensure facility is well maintained from both housekeeping and engineering standpoints
Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
Ensure all Four Seasons Hotel Policies and Procedures are followed
Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
Assume authority of General Manager in his/her absence
Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Medallia, LQA, Employee Opinion Surveys)
Run the quality program and implement actions in order to impact significantly the quality scores and the guests experience
Educate Department Heads and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage
Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food & Beverage, Rooms and Engineering

Resort Assistant Manager Resume Examples & Samples

Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Train supervisors and fulfill training role in the absence of the trainer
Experience with Opera software an asset
Minimum of 1 year previous proven supervisory experience
Strong guest service orientation and training skills background required

Resort Assistant Manager Resume Examples & Samples

Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed
Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Frequently tours the hotel and monitors activities of all other departments to assure that standards are being met, staff is being supported and guest needs are fulfilled
Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments
Resolves customer complaints from all areas of the hotel
Minimum Two Years Luxury Experience in Hospitality desired
Cultural sensitivity to Hawai’i and its workforce

Resort Assistant Manager Resume Examples & Samples

Must have previous Rooms Division experience in a managerial role
Front Office experience extremely helpful
Work authorization for this location is required

Franchised Resort Manager Based Resume Examples & Samples

Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; or 5 experience in a senior management position within resort operations Extensive knowledge of rooms operations and/or Holiday Ownership operations; Holiday Ownership operations will be an advantage
Knowledge of overall hotel operations as they affect department service, efficiency and profitability
Strong organization and strategic planning skills
Intermediate or advanced computer and system knowledge
Ability to use standard software applications and hotel systems
Ability to evaluate business trends, determine applicability to customer profile and propose modify business strategies
Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Strong communication skills in English (verbal, listening, writing)
Strong consensus building skills
Strong customer and associate relation skills
Extensive knowledge of Resort operations including rooms, food and beverage
Solid knowledge of food and beverage concepts and sales strategies
Retail merchandising skills
Ability to effectively manage labor productivity
Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
Ability to manage customer preference, loyalty and satisfaction

Resort Assistant Manager Resume Examples & Samples

2 years hotel experience, preferably with Front Desk, Concierge, or Guest Services
Experience with computers
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship

Steamboat Resort Services Manager Resume Examples & Samples

Three years of progressively responsible property management or hotel experience
Experience overseeing landscaping crews and shuttle department operations
The operational workings of a shuttle and landscape department
The businessprinciples and practices of resort condominium management including the operational functions of the front desk, maintenance, and housekeeping departments
Association budgeting and general accounting
Staff supervision, training and performance evaluation
Leading a team
Effective verbal and written communication Assessing the effectiveness of SRS operations
Evaluating financial reports
Accurately completing administrative processes and paperwork
Willingness to occasionally work long and irregular hours
Remaining calm and thoughtful when presented with a stressful situation
Delegating responsibility and achieving results through effective leadership of staff
Developing and maintaining positive working relationships with staff, guests and owners

Resort Manager Resume Examples & Samples

Manages, directs and coordinates all activities of the Resort to monitor quality, and internal and external guest satisfaction
Participates as needed to ensure guest expectations are met
Provides communication and leadership to promote club usage and increase sales. Interviews, trains, supervises, counsels, schedules and evaluates Team Members
Previous timeshare management experience
CAM license
Previous or current experience with Hilton Grand Vacations

Resort Manager Resume Examples & Samples

Previous experience in a Resort Manager role is preferred
Proficiency in French and English is a must
High degree of analytical abilities
Some travel is required for training, conferences and special events

Resort Manager Resume Examples & Samples

Manage day-to-day operations of the Resort. Assess, evaluate and meet the short and long term needs of the Resort to ensure its success under the general guidance of the General Manager
Report directly to the General Manager and manage the functions of F&B division, Room division as well as other operation departments, including planning and organizing work, communicating goals, and scheduling/assigning work
You will comply with and advise staffs of formal policies and procedures, identify options and resolve issues. Initiate salary, disciplinary, or other staff-related actions in accordance with company rules and policies. Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staffs are properly trained and have the tools and equipment needed to effectively carry out their job functions
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the resort. Achieve productivity and quality goals
Ensure a safe and secure environment for guests, employees, and resort assets
You are responsible as appropriate in the absence of the General Manager

Resort Manager Resume Examples & Samples

Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action as needed
Monitors resort operation performance through verification and analysis of guest satisfaction systems and by using daily, weekly, and monthly financial reports
Monitors department operational efficiencies and initiates appropriate action, as required
Assist the General Manager with the development of short and long term financial and operational plans and budgets for the resort, by department, which support the overall corporate objectives
Ensures that the established preventative maintenance program, to protect the physical assets of the resort, is effective; oversees the efficient use of Asgard maintenance software system and daily monitoring of work orders, response times, and status of service
Works closely with Human Resources (Corporate and local) to ensure employee motivation, training and development compliance, recruitment, retention, annual team member performance evaluation goals, as well as compliance with corporate policies and procedures and established labor regulations
Conveys monthly profit and loss analysis with direct reports to plan strategies for those areas requiring improvement
Tours the property daily; performs regular daily room inspections to ensure superior quality for members, owners, and guests
Works with the Yield Management team to maximize room inventory, utilization, and revenue
Daily review of security statements and incident reports; oversees the efficient use of iTrak software for incident reporting, where applicable
Maintains internal two-way interdepartmental communication systems and procedures to reach all team members and departments as necessary
Develops and fosters professional relationships with members, owners, and guests to establish a climate of trust, confidence and mutual respect
Complies with all quality assurance guidelines and achieves prescribes goals during biannual audits
Actively participates in and oversees a comprehensive safety program
A minimum of three (3) years of experience in the vacation ownership and/or hospitality field required
A minimum of three (3) years of supervisory experience in the vacation ownership and/or hospitality field required
Understand how to develop and implement business strategies
Ability to interpret and create policies, procedures and manuals
Ability to interpret and create spreadsheets

Resort General Manager Resume Examples & Samples

High School Diploma (College or CVPM preferred)
Strong client relations and interpersonal skills
Background in managing service oriented operations. (Veterinary or pet care facility operations management with profit and loss responsibility preferred)
Personnel management experience that includes the ability to make decisions, delegate environment
Responsibility and achieve results by fostering a supportive and positive working
Financial budget management experience
Possess excellent and friendly communication skills, both written and oral
Enthusiastic and goal oriented
Ability to plan, organize and effectively present ideas and concepts while displaying team oriented leadership skills with the ability to take constructive feedback
Be a self-starter and have the ability to be a team player and work flexible hours and days according to business needs
Must be able to handle multiple tasks at once, and deal with an environment of changing priorities
Dependable attendance is required
Must be able to lift 40 pounds
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day
Direct and develop the animal care and administrative staff towards the goal of quality pet care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations
Oversee the hiring, reviewing, disciplining and separating of staff, in accordance with the organization’s staff management policies
Review the P&L Report monthly and partner with the Regional Leadership team to increase revenue and limit expenses; work with the support office and the Regional Leadership team to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures)
Develop, execute and oversee an annual marketing plan for the resort
Responsible for the efficient day-to-day resort operations to include enforcement of resort and VCA policies, procedures and protocols
Model an “owner” mentality in the pet resort by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the pet resort
Ability to plan, organize and effectively present ideas and concepts
Maintain client and pet guest records and make certain all necessary logs are kept up-to-date through established protocols; assist department managers in follow-up and future management of client/pet guest relations
Supervise the administration and case review of client concerns
Build and maintain relationships within the community
Oversee, plan, support and participate in all marketing related matters
Positively represent the pet resort and VCA in the professional community and to the general public

Resort Manager Resume Examples & Samples

Bachelor's degree in Hotel Management, Business Administration or related field preferred but not required; and/or a minimum of two (2) years of experience in customer service, management, hotel operations, restaurant, or retail experience
2 to 3 years of customer service and financial budget management experience
Knowledge of sales and marketing techniques
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
The ability to make decisions, delegate responsibility and achieve results with Hotel team members
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
Respect for and willingness to work with clients and their pets
Must be able to handle multiple tasks and deal with an environment of changing priorities
Requires flexibility to work a schedule that may include after business hours and weekends and holidays
The Hotel Manager is in charge of all associates, while directly supervising the departmental managers (Animal Care Manager, Front Desk Manager and Grooming Manager and Training Vendor)
Work hand-in-hand with clients, sub-contractors and outside suppliers/vendors
Supervises and manages Team Members according to The Pet Resort's operational system and through acceptable teaching and communication methods
Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team
Review the P&L monthly to increase revenue and limit expenses (budget forecast, operating plan, cap-ex expenditures)
Model an “owner” mentality by demonstrating a willingness to assist all employees in making the Hotel a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the The Hotel
Supervise the administration and review of client complaints
Positively represent The Hotel in the professional community and to the general public

Resort Overnight Manager Resume Examples & Samples

Oversees performance reviews, training and development of all front office, guest service, and Housekeeping staff to achieve hotel service quality standards
Oversees and participates in all aspects of the Front Office, Guest Service, and Housekeeping operations, i.e. Guest Reception coverage as needed, Public Space cleanliness, and room inspections
Responsible for maintaining Housekeeping supply and retail shop inventories on as needed basis or at minimum monthly par levels-oversees ordering of all supplies for both Departments in conjunction with monthly budget/forecast numbers
Motivates team members and establishes a productive working environment at the hotel
High School diploma or any other combination of training or experience that provides the required knowledge, skills and abilities
Previous customer service experience in the hospitality field
Compute basic arithmetic
Fluency in English both verbally and non-verbally

Resort Assistant Manager Resume Examples & Samples

Provide excellent service to all Guests and Members, resolve Guest issues and attend to respond to requests in a prompt and thorough fashion
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Resort Manager Resume Examples & Samples

Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
Experience as Resort Manager or Director of Operations within a similar quality hotel
Degree or diploma in Hotel Management or equivalent
Possess strong commercial acumen, with experience in increasing profitability
In-depth knowledge of the hotel/leisure/service sector

Resort Assistant Manager Resume Examples & Samples

Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
High school diploma or equivalent, College degree preferred

Resort Assistant Manager Resume Examples & Samples

Execute the tasks of a Guest Experience Concierge, Guest Services Attendant, and Communications Operator
Follow‑up on service procedures
Supervise the consistency of Core Standards as it applies to the Guest Services Attendants and Guest Experience Concierge
Interview and select job applicants as well as supervise, discipline and give performance evaluations for employees
Schedule staff and complete payroll records in accordance with budgeted guidelines
Work closely with Housekeeping and Engineering to insure timely room turns for our Owners and Guests
Order supplies, including office supplies, room key cards, and printing and stationary
Maintain the front office as a safe environment and in accordance with all guidelines
Oversee the cleanliness of the front desk, lobby, morning coffee station, cribs/linen, and golf carts for guest transportation
Perform other tasks or projects as assigned by hotel management and staff
Maintain a friendly but unobtrusive manner with all guests
Utilize all computer systems relevant to the departments
Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department
Ensure the correct and consistent service techniques for check in, check out, and in villa orientations
Anticipate, in advance, all materials and supplies and assure their availability
Communicate with other departments to ensure a supporting team of professionals
Record, track, understand and interpret any and all night audit functions and insure accuracy of information distributed
Take charge of the duties of the Front Office Manager when the Front Office Manager is off/vacation
Utilize the computer systems in complex check in/out functions as well as reservations procedures, room blocking, changing housekeeping statuses, adjusting postings, adding notes, reading availability, etc
Promote good public relations and handle complaints or concerns of guests
Competitive Salary & Wages
Excellent Training and Development Opportunities
401k Participation with Company Matching Program
Complimentary Employee Meals
Complimentary Dry Cleaning for Employee Uniforms

Assistant Resort General Manager Resume Examples & Samples

Report deficiencies, which would adversely affect the operation of the resort, to the RVP
Assist with developing marketing strategies and maintaining effective advertising to attract prospective guests to resort
Complete market surveys and insurance inspections as required
Initiate and maintain local dealer relationships
Coordinate and follow-up on service requests
Assist with preparation of annual operating budget
Review monthly property accounting reports and compile reports for Accounting; prepare monthly explanation of P&L variances
Select, supervise, and review all contractual services as directed

Resort Manager Resume Examples & Samples

Manage the resources and assets of the property, including staff, buildings, and other assets
Attract new customers and guests through active marketing, excellent customer service, and adding value to the vacation experience of our guests
Analyze, prepare and manage the operational budget of the resort
Maximize the profitability of the resort
Be the face of ELS standards to our customers and guests

Lady Resort Assistant Manager Resume Examples & Samples

Demonstrate service attributes in accordance with industry expectations and company standards including
Hotel and Rooms Master key
Credit Follow up
Correct billing of guest upon check out and appropriate payment method

Resort Manager Resume Examples & Samples

Organizes, plans, and directs the resort’s operations and functions
Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company
Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated
Develops and maintains cost and labor controls to ensure operation within budget
Monitors operational performance through observation and feedback
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Determines most appropriate and least expensive method to make repairs and perform needed maintenance
Prepares for and conducts monthly and annual Association(s) and Board meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager’s response to inquiries, officer’s reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting
Monitors replacement program for the Association(s) as dictated by reserve budgets
Responsible for the recording of minutes and for the proper flow of suggestions, grievances, and inquires to the Association(s) Board and to Hilton Grand Vacations Company
Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management's services and programs
Assures compliance with labor laws and respects areas of responsibilities
Counsels employees on job-related matters
Responds to owner and guests problems incurred and reacts appropriately. Ensures that a high standard of service is delivered in a friendly and personalized manner
Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established
Coordinates with accounting staff to insure that accurate records are maintained
Reviews and evaluates in all aspects of the Association's operation and makes recommendations for changes as needed. Is alert to potential problems or areas of concern
Creates and manages Association(s) budgets
Communicates continuously with Homeowners Association(s) Board of Directors
Maintains an awareness of new trends or anything that may affect the property, i.e. changes in the law, zoning, etc. Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts
Must have Communication Association Managerial License (CAM)
Must have experience in a timeshare resort
Must be able to work a flexible schedule, including regular Saturday shifts
Must be able to manage a financial budget
3-5 years managerial experience in a timeshare resort

Resort Services Manager Resume Examples & Samples

Liaise with Sales and Marketing in promoting outlets and whole resort
Liaise with Director of Operations to communicate special events
Develop business leads, solicit potential clients, network with University Organizations and local clubs to showcase our Outlets as venues for events
To exceed all financial objectives and clients expectations
Perform pre-screening calls for all arrivals
Be visible within the hotel lobby at the resort services desk
Working with the reservation manager to produce departmental rotas

Resort Experience Manager Resume Examples & Samples

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Guest Services and Front Desk Operations
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.Maintaining Guest Services and Front Desk Goals
Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Assists with energy conservation efforts by monitoring compliance during property tours.Supporting Projects and Policies Related to Guest Experience and Safety
Supports implementation of the customer recognition/service program, communicating and ensuring the process
Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
Ensures compliance with all policies, standards and procedures
Understands and complies with loss prevention policies and procedures.Ensuring and Providing Exceptional Customer Service
Observes service behaviors of employees and provides feedback to individuals
Reviews comment cards and guest satisfaction results with employees
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing and Conducting Human Resource Activities
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.Additional Responsibilities
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
Performs Front Desk duties in high demand times.MANAGEMENT COMPETENCIES

Resort Manager Resume Examples & Samples

A post-secondary diploma or degree in a field of study related to this profession
Bachelor’s Degree in recreation, hospitality or communications preferred; work experience may be substituted; business management education or experience a plus
The ideal candidate will have been a Resort Manager, Front Office Manager, Outlet Services Manager or Guest Services Manage for the past 3-5 years, with a minimum of 3 years at a luxury resort or residential property
Prior experience with a community association is a plus
Experience successfully leading in a fast-paced environment and prioritizing demands
Flexible work hours to meet the demands of a 24/7/365 operation is a must
Detailed oriented with a keen sense and eye for luxury and outstanding guest service
Approachable, open minded and fair; must possess the ability to communicate effectively within various levels of colleague and managers throughout the resort
Experience and expertise in developing and writing training materials
Ability to walk/stand for extended periods of time while on shift
Prior Five Star and/or Five Diamond Experience Preferred
Knowledge of office processes, practices, and computer literate in a Windows environment using Excel, Power Point, Word, Publisher, Outlook, Adobe Acrobat, and Building Link Resident Software
Company-issued internet browser and e-mail programs (Outlook)
Ability to speak effectively in English welcoming owners, guests and vendors. Knowing additional languages is a plus
PREFERRED - Ability to speak effectively in additional languages such as Spanish to owners, guests, and vendors

Resort Manager Resume Examples & Samples

CAM license required, Management and Condo/Timeshare experience required
College education preferred but not required, with 3-5 years of related experience
Experience in real estate sales and rentals, a plus
Working well under pressure
Multi tasker with strong attention to detail
Excellent communication and customer service
Experience in Word, Excel, Outlook and timeshare, rental software
Strong Problem solving abilities

Manager, Resort Resume Examples & Samples

At least three (3) years' experience in Front Office management or a related area within hospitality
Working knowledge in all aspects of Hotel Rooms Department
The ability to lead and work effectively with other department employees, guests, and management
Ability to establish and maintain an effective working relationship with management and employees
Pleasant personality, team oriented and enjoys working with and assisting people
Ability to respond to common inquiries from other employees or guests
Excellent communication, organization and analytical skills
Ability to read, write and communicate verbally in English
Ability to do intermediate math
Ability to present self in a professional, pleasant, confident and well groomed manner
Intermediate skills in Microsoft Excel, Word and Outlook as well as hotel management software
Comprehensive knowledge of pertinent Federal, State and local laws, code and regulations, impacting Front Office Management
Knowledge of principles and practices of budget preparation and administration
Ability to apply reasoning to variety of situations
Title 26 knowledge
High school diploma or an equivalent combination of education and experience