Resort Manager Job Description
Resort manager
provides guidance to management on issues involving performance management and compliance with internal policies, as well as all applicable Federal, state and local employment laws.
Resort Manager Duties & Responsibilities
To write an effective resort manager job description, begin by listing detailed duties, responsibilities and expectations. We have included resort manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Create, implement, and direct seasonally appropriate activities, special events, and programs using themed concepts for Guests and Members
Develop and implement Holiday programs
Work closely with the various departments in the planning, scheduling, and execution of events, maintaining communication with other necessary departments at all times regarding resort activities
Regularly attend Departmental Daily Reviews, sharing information about Resort activities/events with Associates, with the aim of spreading the word to Guests
Develop and implement innovative and entertaining “Rainy Day Activities
Develop daily, weekly, monthly and yearly calendars for all activities incorporating local events and activities to be distributed to Guests, Owners, Associates and the Club Membership
Maintain activity schedules in accordance with occupancy, house count and demand of the Hotel, and within budgetary perimeters
Candidates should have three years experience in a similar role or front office management in a luxury resort
Must be proficient in Microsoft Word and Excel and have experience with a PMS and sales programs (preferably Delphi)
Direct and develop the animal care and administrative staff towards the goal of quality pet care and excellent client service
Resort Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Resort Manager
List any licenses or certifications required by the position: CPR, LEED, PMP, AED, TIPS, CPO, CCNA, CMCA, NLS
Education for Resort Manager
Typically a job would require a certain level of education.
Employers hiring for the resort manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Business/Administration, Hospitality, Management, Marketing, Business, Hospitality Management, Hotel and Restaurant Management, Hotel Management, Communications
Skills for Resort Manager
Desired skills for resort manager include:
Basic accounting principles
Federal
Property maintenance
State and local laws pertaining to fair housing and employment law
Local laws pertaining to fair housing and employment law
State
Daily operations of front desk
Reservations
Yield management and problem resolution
Leadership talent in the property
Desired experience for resort manager includes:
Assists and directs Sales Managers and Conference Planners with the creation of any technology enhancements
Maintains all “built-in” and portable technology equipment
Maintains and updates, as necessary, the PBX and telephone system
Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, , typing, handwriting, or machine operations
Some portions (10 – 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Some portions (10 – 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Resort Manager Examples
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Resort Manager Job Description
Job Description Example
Our growing company is hiring for a resort manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for resort manager
- Maintain client and pet guest records and make certain all necessary logs are kept up-to-date through established protocols
- Prepare detailed induction program for new staff
- Supervises and directs Front Office personnel
- Monitors appropriate standards of conduct, uniform, hygiene, and grooming standards
- Develop, implement and follow up tailored action plans and procedures ensuring employee satisfaction
- Deal with, log and follow up with all guest queries and complaints, ensure that they are resolved
- Effectively manage overbooking situations, and carry-out book-outs as necessary following the guidelines as directed by Director of Guest Services in liaison with Revenue and Sales department
- Monitors HeartBeat results, mystery audits and implements action plans to improve results
- Ensure maximum team involvement in the HeartBeat program in order to obtain higher results
- Assists Reception and Guest Relations during busy times
Qualifications for resort manager
- Ensures monthly service agreements on Information Systems are maintained
- Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
- This position requires a minimum formal education of a Bachelor’s degree and a minimum of five years job-related experience
- Experience in a hotel or related industry preferred
- Minimum of Cisco Certified Network Associate (CCNA) certification, preferred Cisco Certified Network Professional (CCNP) certification OR comparable work experience
- Experience with VLANs, WLANs, ASA firewalls, and Cisco Call Manager 10+
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Resort Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of resort manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for resort manager
- General maintenance and repair of buildings and grounds
- Obtaining estimates for new projects
- Oversight over the entire Rooms Division providing direct leadership responsibility
- Guide the success of this iconic property in both quality and service, demonstrate an uncompromising eye for detail, marketing and promotions, public relations, community involvement through dynamic leadership style
- Demonstrate constructive owner relations by building appropriate relationship, communicating effectively, and managing expectations and requirements
- Monitor proper operation of the P.B.X
- Restaurant and bar operations
- Guest services (front office and guest services)
- Hotel safety and security
- Resort management, , golf, spa, pool, etc
Qualifications for resort manager
- Maintains all mission critical property information systems
- Hospitality certifications preferred
- CMCA
- Certified pool operator ( in some locations)
- Civil Engineering, Architectural or Construction Management Degree with a minimum of five years Hospitality construction experience preferred or minimum of ten years commercial construction experience with five years in Hospitality construction
- Prior experience with Primavera, Expedition or similar construction software
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Resort Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of resort manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for resort manager
- Budget preparation and implementation
- Maintains procedure for orientation, training and development of all associates
- Conduct weekly yield meetings to ensure the resort’s inventory is managed effectively to attain the highest yield per resort objectives
- Manage and achieve all areas of the budgets by implementing proper controls
- Maintain personal contact with owners/guests of resort to ensure guest satisfaction
- Monitor and maintain procedures for safety of guests and associates
- Maintain all reporting SOP’s and timeline as outlined by the regional director and corporate
- Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out
- Greet prospective tenants when they arrive and introduce them to the types of units available the property’s amenities
- Manage the maintenance and custodial staff at the property
Qualifications for resort manager
- CADD skills a plus
- PMP and/or LEED certification/experience a plus
- Ability to work weekends and holidays with flexible work schedule
- NLS or Lifeguard certifications are an asset
- Outdoor education and/or event management experience
- Knowledgeable about the Hotel, town of Banff, Banff National Park and mountain ecosystems
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Resort Manager Job Description
Job Description Example
Our growing company is looking for a resort manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for resort manager
- Schedule and oversee maintenance calls to sites
- Establish rapport with tenants so they always feel valued and appreciated
- General maintenance and repair of buildings and grounds and Housekeeping duties
- Lead and maintain a safe environment for guests and employees
- Develop parking and transportation strategies
- Establish operational and training plans
- Hire, train, coach and counsel staff
- Identify issues and recommend corrective action and changes as needed
- Perform any other task as required
- Manage and achieve all areas of budgets by implementing proper controls
Qualifications for resort manager
- Can demonstrate a variety of wilderness skills such as hiking, navigation, group management, plant and animal identification
- Manage day-to-day operations of the Resort
- You will comply with and advise staffs of formal policies and procedures, identify options and resolve issues
- An experienced HR Advisor with ambition and enthusiasm to drive change in a fast paced environment
- CIPD qualified or working towards your qualification with sound knowledge of UK employment law
- The ability to build positive relationships with key stakeholders across the business up to senior level
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Resort Manager Job Description
Job Description Example
Our growing company is looking for a resort manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for resort manager
- Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out in partnership with the Resort / General Manager
- Attend and participate in the quarterly or monthly quality express meetings and communicate company goals and achievements to the team
- Ensure hotel sales is a focus among the assigned property leaders
- To assist assigned department leaders in recruiting, training and ongoing training of all staff
- Work on task forces when called upon
- Assist in preparing and submitting the resorts annual business plan/executive budget summaries
- Assist in managing and achieving all areas of budgets by implementing and inspecting proper controls
- Periodically checks audits to ensure all financial controls
- Maintains high levels of service as outlined in the SOP manual
- Performs weekly inspections to ensure quality controls are in place
Qualifications for resort manager
- Offers timely, accurate, and friendly responses to all internal customer and vendor requests
- Passionate about our business and approach challenges with tenacity and creativity
- Bachelor's degree in Hotel Management, Business Administration or related field preferred but not required
- May be required to work during nights, weekends, and/or holidays
- Previous managerial experience in Maintenance is required
- Excellent skills in Microsoft Office applications, and other web based applications including email and financial systems